Project Case study New Kitchen Heaven Retail store

You are a project manager for Kitchen Heaven, a chain of retail stores specializing in kitchen utensils, cookware, dishes, small appliances, and some gourmet foodstuffs, such as bottled sauces and spices. You're fairly new to the position, having been hired to replace a project manager who recently retired.

Kitchen Heaven currently owns 49 stores in 34 states and Canada. The world headquarters for Kitchen Heaven is in Denver, Colorado. Counting full-time and part-time employees, the company employs 1,500 people, 200 of whom work at headquarters.

The company's mission statement reads, "Great gadgets for people interested in great food."

Recently, the vice president of marketing paid you a visit. Dirk Perrier is a very nice, well-dressed man with the formal air you would expect a person in his capacity might have. He shakes your hand and gives you a broad, friendly smile.

"We've decided to go forward with our 50th store opening! Sales are up, and our new line of ceramic cookware is a hot seller, no pun intended. I don't know if you're familiar with our store philosophy, so let me take a moment to explain it. We like to place our stores in neighborhoods that are somewhat affluent. The plain fact is that most of our shoppers have incomes of more than $150,000 a year. So, we make an effort to place our stores in areas where those folks usually shop.

"We're targeting the type of customer who watches the Food Network channel and must have all the gadgets and tools they see the famous chefs using. So, the stores are upbeat and convey a fun, energetic feel, if you will.

"Our next store is going to be right here in our home area — Colorado Springs. Because this is going to be our 50th store, we plan on having a 50th grand-opening celebration, with the kind of surprises and activities you might expect for such a notable opening.

"Our stores generally occupy from 1,500 to 2,500 square feet of retail space, and we typically use local contractors for the build-out. A store build-out usually takes 120 days from the date the property has been procured until the doors open to the public. I can give you our last opening's project plan so you have a feel for what happens. Your job will be to procure the property, negotiate the lease, procure the shelving and associated store furnishings, get a contractor on the job, and prepare the 50th store festivities. My marketing folks will assist you with that last part.

"You have six months to complete the project. Any questions?"

You take in a deep breath and collect your thoughts. Dirk has just given you a lot of information with hardly a pause in between thoughts. A few initial ideas drift through your head while you're reaching for your notebook.

You work in a functional organization with a separate projectized department responsible for carrying out projects of this nature. You've been with the company long enough to know that Dirk is high up there in the executive ranks and carries the authority and power to make things happen. Therefore, Dirk is the perfect candidate for project sponsor.

You grab your notebook and start documenting some of the things Dirk talked about, clarifying with him as you write:

■ The project objective is to open a new store in Colorado Springs six months from today.

■ The store should be located in an affluent area.

■ The store will carry the full line of products from utensils to gourmet food items.

■ The grand opening will be accompanied by lots of fanfare because this is the 50th store opening.

You have a question or two for Dirk.

"Is there a special reason we have to open, let's see, six months from now, which is February 1?"

He responds, "Yes, we want the store open the first week in February. Early February is when the Garden and Home Show conference hits the Springs area. We'll have a trade show booth there. We know from experience in other areas that our stores generally see a surge in sales during this month as a result of the trade show. It's a great way to get a lot of advertising out there and let folks know where we're located."

"Another question, Dirk. Is there a budget set for this project yet?"

"We haven't set a hard figure," Dirk replies. "But again, from past experience we know it takes anywhere from $1.5 to $2 million to open a new store. And we don't want to forget the big bash for the grand opening."

"Thanks, Dirk. I'll get started writing the project charter right away. I'll be putting your name on the document since you're the project sponsor."

Dirk concludes with, "Feel free to come to me with questions or concerns at any time."

One week later.

You review your notes and reread the project charter you've prepared for the Kitchen Heaven retail store one last time before looking for Dirk. You finally run across Dirk in a hallway near the executive washroom.

"Dirk, I'm glad I caught you. I'd like to go over the project charter with you before the kickoff meeting tomorrow. Do you have a few minutes?"

"Sure," Dirk says to you. "Let's have it."

"The project charter states the purpose of the project, which of course is to open the 50th Kitchen Heaven store in Colorado Springs. I also documented some of the highlevel requirements, many of which we talked about last time we met. I documented the assumptions and constraints you gave me with the understanding that we'll define these much more closely when I create the scope statement. I've included a section that outlines a preliminary milestone schedule, and I've included some preliminary return on investment calculations. Using your estimate of $2 million as our initial budget request and based on the projected inflows you gave me last week, I've calculated a payback period of 19 months, with an IRR of 6 percent."

"That's impressive," replies Dirk. "That's even better than our Phoenix store. If I recall, the payback period there was just over two years. Let's hope those numbers hold true."

"I think they're reliable figures," you say. "I researched our data based on recent store openings in similar-sized cities and factored in the economic conditions of the Colorado Springs area. Since they're on a growth pattern, we think the timing is perfect.

"As you know, the project kickoff is scheduled for tomorrow. What I'll need, then, is for you to talk about the project and the goals, talk about the commitment you'll need from the management team to support this project, and introduce me as the project manager. I've already forwarded a copy of the project charter to the meeting attendees so that they can review it before the meeting. And I included a list of the assumptions we've made so far as an appendix to the charter. Lastly, I'll need you to ask everyone present to sign a copy of the project charter."

"Sounds like you've covered everything," Dirk says. "I don't anticipate any problems tomorrow, because everyone is looking forward to this store opening."

Project Case Study Checklist

■ Project objective: To open a new store in Colorado Springs six months from today.

■ Business need or demand for project: Company data concludes that the Kitchen Heaven consumers have incomes of more than $150,000 a year. The Colorado Springs area is home to a large number of people with that income. Currently, there is not a Kitchen Heaven there, but there appears to be a demand for one.

■ Project sponsor: Dirk Perrier, VP of marketing.

■ organizational structure: Functional organization with a separate projectized department.

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Readers' Questions

Why open a new kitchen heaven?
There can be several reasons why someone may choose to open a new kitchen heaven: Passion for cooking: The owner may have a deep passion for cooking and want to create a space where they can showcase their culinary skills and share their love for food with others. Unique concept or cuisine: Opening a new kitchen heaven allows the owner to introduce a unique concept or cuisine to the market. It can be an opportunity to offer something different and cater to a niche audience that may be interested in trying new flavors or dining experiences. Market demand: The owner may have identified a gap or untapped market in their area that lacks a specific type of kitchen or dining experience. By opening a new kitchen heaven, they can fulfill the demand and attract customers who are seeking something fresh and innovative. Profitability: The food industry can be highly profitable if managed well. Opening a new kitchen heaven can be a lucrative business opportunity for those who have a good understanding of the market, manage costs effectively, and deliver high-quality food and service. Creative outlet: For some individuals, opening a kitchen heaven can be a way to express their creativity and experiment with new recipes, ingredients, and presentation styles. It provides a platform to constantly innovate, evolve, and delight customers with unique dishes. Community engagement: A new kitchen heaven can act as a hub for the community, bringing people together over good food. It can become a social gathering spot where people can enjoy meals, celebrations, or even participate in culinary workshops or cooking classes. Job creation: Opening a new kitchen heaven can contribute to the local economy by creating job opportunities for chefs, kitchen staff, servers, and other support staff. It can help boost employment in the area and provide livelihood options for individuals interested in the foodservice industry. Ultimately, the decision to open a new kitchen heaven stems from a combination of personal passion, market opportunities, and the desire to provide a unique culinary experience for customers.
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  1. Kitchen Heaven Project Case Study

    Kitchen Heaven Project Case Study This paper will provide an explanation of the justification and the relationship between the success measures and the verification methods that are listed on the Logical Framework Template for the Goal, Purpose, and the Outcomes section that is listed in the Objectives Column.

  2. Kitchen Heaven Project Case Study Part 2

    Kitchen Heaven Project Case Study Part 2 - Justification Mikayla Hopper Grand Canyon University MGT-440: Project Management Robert Borger October 22, 2023

  3. MGT-440Project-Charter AW2022

    assignment project charter (project name) general project information project name: kitchen heaven case study part executive sponsors: dirk perrier vp of

  4. Project Case study New Kitchen Heaven Retail store

    Project Case Study Checklist. Project objective: To open a new store in Colorado Springs six months from today. Business need or demand for project: Company data concludes that the Kitchen Heaven consumers have incomes of more than $150,000 a year. The Colorado Springs area is home to a large number of people with that income.

  5. BUSINESS MGT-440-05 : Project Management

    Kitchen Heaven Project Case Study (Part 4) The purpose of this Case Study assignment is to walk through the logical framework (LogFrame) and to create the project management documents needed to successfully lead a project.

  6. Kitchen Heaven Case Study Part 1

    Project Case Study Part 1: New Kitchen Heaven Retail Store Julie is a project manager for Kitchen Heaven, a chain of retail stores specializing in kitchen utensils, cookware, dishes, small appliances, and some gourmet foodstuffs, such as bottled sauces and spices.

  7. Solved Real World Scenario Project Case Study: New Kitchen

    Real World Scenario Project Case Study: New Kitchen Heaven Retail Store You are a project manager for Kitchen Heaven, a chain of retail stores specializing in kitchen utensils, cookware, dishes, small appliances, and some gourmet foodstuffs, such as bottled sauces and spices.

  8. Kitchen Heaven Project Case Study Presentation.pptx

    FINAL LOGICAL FRAMEWORK • The Kitchen Heaven final Logical Framework is a table that lists the program activities, short term outputs, medium term outcomes, and long-term goal. • The Kitchen Heaven final Logical Framework structures the project into goals, objectives, justification (purpose), expected results, and research activities. • The Kitchen Heaven Project final Logical framework ...

  9. PDF Project Case Study: New Kitchen Heaven Retail Store

    You review your notes and reread the first draft of the project scope statement you've prepared for the Kitchen Heaven retail store before looking for Dirk. After your meetings with the stakeholders, you were better able to refine the project objectives and deliverables.

  10. Solved Kitchen Heaven Project Case Study (Part 1) The

    Kitchen Heaven Project Case Study (Part 1) The purpose of this Case Study is to walk through the logical framework (LogFrame) and to create the project management documents needed to successfully lead a project. Read the Kitchen Heaven Project Case Study in Heldman et al. pages 84-87 and complete the following:

  11. Part 3 Justification MGT-440

    doc kitchen heaven project case study (part part justification mckinley slinkard grand canyon university project management lori maxwell february 12, 2023

  12. Opening the 50th Kitchen Heaven Store in Colorado Springs: A

    Management document from Grand Canyon University, 3 pages, Kitchen Heaven Project Case Study Part 2 - Justification Mikayla Hopper Grand Canyon University MGT-440: Project Management Robert Borger October 22, 2023 fIntroduction Kitchen Heaven is an established business with retail stores that sell products like k

  13. New Kitchen Heaven Retail Store

    Kitchen Heaven currently owns 49 stores in the 34 states and Canada. The world. headquarters for Kitchen Heaven is in Denver, Colorado. Counting full-time and parttime employees, the company employs 1,500 people, 200 of whom work at headquarters. The company's mission statement reads: "Great gadgets for people interested in great. food.".

  14. Kitchen Heaven Project Case Study Part 6 PowerPoint.pptx

    Explore the final logical framework of the Kitchen Heaven program, detailing activities, outputs, outcomes, and objectives. Understand the project summary dissecting objectives, purposes, strategy, activities, and inputs. Delve into risks and assumptions impacting project success with insights on identifying external factors and gradual analysis process.

  15. Kitchen Heaven Project: Justifying the Success of the Grand

    Kitchen Heaven Project Case Study (Part 3) Justification Lesley Castillo Grand Canyon University MGT-440 Project Management Jill Vanover July 16, 2023. Justification The main goal of the Kitchen Heaven project is the grand opening of the new 50th store in the upscale neighborhood. We have a six-month window of opportunity to effectively ...

  16. New Kitchen Heaven Retail Store

    You are a project manager for Kitchen Heaven, a chain of retail stores specializing in kitchen utensils, cookware, dishes, small appliances, and some gourmet foodstuffs, such as bottled sauces and spices. You're fairly new to the position, having been hired to replace a project manager who recently retired.

  17. Kitchen Heaven Project Case Study (Part 2)

    Kitchen Heaven Project Case Study (Part 2) Jineane Young Grand Canyon University MGT - 440 January 14th, 2024. How each success measure and associated validation methods support the objectives. The project's success metrics include paying back the initial $2 million within 19 months, having a 6 percent worldwide rate of return, and operating a ...

  18. Kitchen Heaven Retail Store

    Kitchen Heaven Retail Store - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or view presentation slides online. This document provides a project management plan for opening a new retail store location in Colorado Springs, Colorado. It includes an assumption and constraint log outlining assumptions, constraints, responsibilities, and statuses. It also includes an ...

  19. Kitchen Heaven Project Case Study Part 6

    View Kitchen Heaven Project Case Study (Part 6) - Logical Framework.xlsx from BUSINESS MGT-440-05 at Grand Canyon University. Logical Framwork for Objectives Goal: Open 50th Kitchen Heaven store

  20. Kitchen Heaven Case Study Project Charter

    Project Charter - (Kitchen Heaven Case Study) 1. General Project Information Project Name: Kitchen Heaven Case Study Part 1 Executive Sponsors: Dirk Perrier, Vice President of Marketing Department Sponsor: Janet Smith Purpose of project: Opening of 50 th store in Colorado Springs, Colorado 2. Project Team (add rows as needed) Name Department Telephone E-mail Project Manager: Management Team ...

  21. Benchmark

    Management document from Grand Canyon University, 4 pages, Benchmark - Kitchen Heaven Project Case Study Monica Esparza De Lira Grand Canyon University MGT-440: Project Management Professor Pamela Hill March 10th, 2024 2 Introduction to Project Life Cycles Project managers use different lifecycle types, such as .

  22. Kitchen Heaven week 3 Justification.doc

    View Kitchen Heaven week 3 Justification.doc from MGT 440-0500 at Grand Canyon University. 1 Kitchen Heaven Project Case Study Justification XXXXXX Colangelo College of Business, Grand Canyon