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Hotel & Hospitality Resume: Examples and Best Practices

resume format for hotel industry

In today’s highly competitive job market, it’s crucial for candidates in the hotel and hospitality industry to have a well-crafted resume that showcases their experience, skills, and achievements. This article will delve into the best practices for creating an effective hotel and hospitality resume, as well as provide examples of successful resumes in the industry.

The importance of a strong resume cannot be overstated in the hotel and hospitality industry. With so many talented candidates vying for positions, it’s essential to have a resume that stands out from the competition. Employers in this industry are looking for candidates with a passion for hospitality, exceptional customer service skills, and a proven track record of success.

Throughout this article, we’ll explore the key elements of a hotel and hospitality resume, including how to highlight relevant experience, showcase valuable skills, and convey a strong sense of personality and professionalism. By the end of this article, you’ll be equipped with the knowledge and tools necessary to create a winning hotel and hospitality resume that will help you achieve your career goals.

Key Elements of a Hotel & Hospitality Resume

When creating a hotel & hospitality resume, it is essential to include several key components. These components are significant in effectively presenting yourself as a strong candidate for the position you are applying for. Below are the six essential key elements of a hotel & hospitality resume to include:

Contact Information

Your contact information should be located at the top of your resume, clearly visible for the hiring manager to see. A typical contact information section should include your full name, phone number, email address, and physical address. You should also include any relevant social media profiles, such as LinkedIn, if applicable.

Career Objective/Summary

The career objective/summary section of your hotel & hospitality resume is a brief statement about the type of job you are seeking and what you can offer the employer. It should be focused and concise, representing your professional goals in the field. Avoid vague and generic statements, and instead, customize your objective/summary to highlight the specific position you’re applying for.

Professional Experience

The professional experience section of your resume is where you should highlight your most relevant work experience in the hotel & hospitality industry. Be sure to include job titles, company names, employment dates, and a brief summary of your responsibilities and accomplishments while in each role. Your goal should be to demonstrate your expertise and capabilities in the industry.

Education and Training

The education and training section of your resume is where you will list your educational background and any relevant training programs you have completed. Include the name of the institution, degree/diploma earned, and date of graduation for each educational experience. Your training programs should also be listed, including the certification if applicable.

Skills and Accomplishments

The skills and accomplishments section should highlight your relevant skills and abilities, including any specific achievements that make you stand out from other candidates. Be sure to include both hard and soft skills, such as communication and time-management. Your accomplishments should demonstrate your ability to achieve measurable results in your previous roles.

Certifications and Licenses

In the hotel & hospitality industry, there are many certifications and licenses that are valuable to have. Be sure to include any relevant certifications and licenses you have obtained, such as food handling certification or a real estate license.

Crafting a hotel & hospitality resume requires a bit more attention to detail but can make a significant difference in the eyes of the hiring manager. By including these six essential key elements, you can create a strong and impactful representation of your skills and qualifications within the industry.

Resume Writing Best Practices

When it comes to crafting a winning resume, there are several best practices that are critical to follow in order to stand out from the competition. In the hotel and hospitality industry, these best practices hold particular importance due to the emphasis placed on customer service and effective communication skills. Here are six key best practices for crafting a standout hotel and hospitality resume:

Keyword Optimization

Keyword optimization involves carefully selecting and placing industry-specific terms and phrases that are relevant to the job you are applying for. These keywords are critical to helping your resume get past electronic screening tools and in front of human recruiters. Be sure to carefully review the job posting to identify the keywords and phrases that are most relevant, and use them strategically throughout your resume.

Layout and Design

In addition to the content of your resume, it’s important to pay attention to its layout and design. A clean, visually appealing design will help your resume stand out and make a strong first impression. Avoid clutter, use bullet points to break up text, and be sure to use a legible, professional font.

Writing Style and Tone

The writing style and tone of your resume should be professional and clearly convey your qualifications and accomplishments. Use active voice and be concise in your language. Avoid industry jargon and instead write in a clear, easy-to-understand style that accurately showcases your skills and experience.

Use of Action Verbs

To create a sense of momentum and impact, use strong action verbs throughout your resume. Words like “accomplished,” “achieved,” and “managed” demonstrate your past successes and highlight your potential contributions to a new employer.

Proofreading and Editing

The last thing you want is for a typo or grammatical error to distract from your qualifications and experience. Once you’ve written your resume, take the time to proofread it carefully, ideally with the help of a trusted friend or colleague. And don’t forget to double-check your contact information to ensure that it is correct and up to date.

Targeted Resumes for Specific Job Requirements

Finally, when applying for jobs in the hotel and hospitality industry, it’s important to tailor your resume to the specific job requirements. Do your research and identify the key skills and qualifications that the employer is looking for. Then, highlight your own relevant experience and accomplishments that speak directly to those requirements.

By following these best practices, you can create a standout hotel and hospitality resume that will help you land the job of your dreams.

Examples of Hotel & Hospitality Resumes

When it comes to creating a great hotel and hospitality industry resume, there are a few key elements to keep in mind:

Sample Resumes for Various Roles in the Industry

To begin with, it’s important to understand that your resume should be customized to fit the particular role or roles you’re applying for. For example, if you’re seeking a front desk position, your resume may look quite different than if you’re seeking a restaurant manager position.

With that said, here are a few sample resumes for popular roles within the hotel and hospitality industry:

Front Desk Clerk:  This sample resume highlights the applicant’s customer service and multitasking skills, as well as their ability to handle guest complaints and issues with grace and professionalism.

Housekeeper:  In this sample resume, the applicant emphasizes their attention to detail, organization, and ability to work efficiently and quickly.

Food and Beverage Manager:  With a focus on managing and motivating a team of restaurant staff, this sample resume showcases the applicant’s leadership and communication skills, as well as their knowledge of culinary trends and best practices.

Analysis of Key Features and Strengths

In examining these sample resumes, a few key features and strengths emerge:

Clear, concise language:  In every case, the resumes are written in straightforward, easy-to-understand language. This is critical in a fast-paced industry like hospitality, where hiring managers may be sifting through dozens (or even hundreds) of resumes.

Quantifiable achievements:  Employers want to see concrete examples of what you’ve accomplished in previous roles. This might include things like increasing customer satisfaction ratings, improving staff retention rates, or driving revenue growth.

Industry-specific language:  Whether you’re applying for a front desk role or a kitchen position, it’s important to be fluent in the language of the hospitality industry. This means using industry-specific jargon and buzzwords, as well as demonstrating your knowledge of industry trends and best practices.

Best Practices Applied

To create a standout hotel and hospitality industry resume, there are a few best practices you should keep in mind:

Tailor your resume to the role:  As mentioned earlier, your resume should be customized to fit the particular role you’re applying for. This means highlighting the skills and experiences that are most relevant to the job.

Use strong action verbs:  To make your resume stand out, use strong action verbs (e.g. managed, organized, created) to describe your achievements and responsibilities.

Quantify your achievements:  Whenever possible, use specific numbers and percentages to demonstrate your impact in previous roles.

Keep it brief and focused:  A hiring manager may only have a few seconds to scan your resume, so it’s important to keep it brief and focused. Aim for no more than two pages, and use bullet points to break up long paragraphs of text.

Crafting Your Own Hotel & Hospitality Resume

When it comes to crafting your own hotel and hospitality resume, there are several key steps you should follow to ensure that your resume stands out from the crowd. First and foremost, it’s important to tailor your resume to the specific job you’re applying for. This means customizing your resume to highlight your skills and experience in a way that aligns with the requirements of the job.

Step-by-Step Guide

  • Start by identifying the key skills and experience required for the position you’re applying for. This may involve reviewing the job description and researching the company to get a better sense of what they’re looking for.
  • Once you’ve identified the key skills and experience, make sure to highlight these in your resume. This could involve tweaking your bullet points or job descriptions to better emphasize your relevant experience.
  • Be sure to use action verbs and specific examples of your accomplishments to demonstrate your value to potential employers.
  • Consider including a summary or objective statement at the top of your resume to help grab the attention of hiring managers right away.

Customizing Your Resume for Specific Job Opportunities

When customizing your resume for specific job opportunities, it’s important to pay close attention to the job requirements and tailor your resume accordingly. This may involve adding or removing certain sections of your resume, or highlighting certain skills and experiences more prominently than others.

For example, if the job requires strong customer service skills, you may want to highlight any previous experience you have working directly with customers. Alternatively, if the job requires strong organizational skills, you may want to highlight any previous experience you have managing schedules or coordinating events.

Common Mistakes to Avoid

When crafting your hotel and hospitality resume, there are several common mistakes to avoid. Some of these include:

  • Failing to tailor your resume to the specific job you’re applying for
  • Using generic language or job titles that don’t accurately describe your experience
  • Focusing too much on responsibilities rather than accomplishments
  • Neglecting to proofread your resume for errors or typos

By following these tips and avoiding common mistakes, you can create a hotel and hospitality resume that stands out from the crowd and lands you your dream job in the industry.

Using the Resume to Ace Your Job Interview

The hotel and hospitality industry is highly competitive, and acing your job interview can give you the edge you need to land your dream job. One of the most important tools in your arsenal when preparing for an interview is your resume. Here are some tips on how to effectively use your resume to ace your job interview and common interview questions to prepare for in the hospitality industry.

Tips for Preparing for the Interview

Before you head to your interview, there are several things you should do to prepare yourself:

  • Research the company and position : Get to know the company’s mission, values, and goals, and read up on the job description for the position you’re applying for.
  • Practice your responses : Prepare responses for common interview questions (more on that below) and practice your responses with a friend or family member.
  • Dress for success : Dress professionally and make sure you look polished and put-together.
  • Bring copies of your resume : Bring several copies of your resume with you to the interview, so you can provide them if necessary.

Common Interview Questions in the Hospitality Industry

Every interview is different, but there are several common questions that tend to pop up in interviews for hospitality industry positions. Here are some examples:

  • Tell me about your experience in the hospitality industry.
  • What do you consider to be your greatest strengths and weaknesses?
  • How do you handle difficult guests or situations?
  • How do you ensure that each guest has a positive experience?
  • What techniques do you use to upsell and increase revenue?

Prepare responses to these questions ahead of time, and be ready to provide specific examples from your experience.

How to Effectively Use Your Resume in the Interview

Your resume is an important tool during the interview process. Here are some tips on how to use it effectively:

  • Highlight your most relevant experience : Make sure the experience listed on your resume is tailored to the position you’re applying for.
  • Provide specific examples : Use your resume to provide specific examples of your experience to back up your responses during the interview.
  • Be ready to explain any gaps or discrepancies : If there are any gaps or discrepancies in your employment history, be ready to explain them during the interview.
  • Bring extra copies : Bring several copies of your resume with you to the interview, in case the interviewer doesn’t have a copy on hand.

Preparing for a job interview in the hospitality industry can be daunting, but with the right preparation and using your resume effectively, you can ace the interview and land your dream job.

Getting Noticed: Tips for Landing Your Dream Job

Finding your dream job in the Hotel and Hospitality industry can be challenging, but with the right approach, you can stand out amongst the competition. In this section, we will discuss four essential tips to help you get noticed and land your dream job:

How to Network in the Hospitality Industry

Networking is an essential aspect of the hospitality industry, and it can be the key to landing your dream job. Networking allows you to connect with individuals in your industry who can provide insight, advice, and even job opportunities. Attend industry events, join online communities, and reach out to professionals in your desired field. Be sure to introduce yourself, ask questions, and make connections that will help you stand out.

Building a Winning Online Profile

In today’s digital age, having an outstanding online presence is a must. Building a winning online profile means creating a cohesive personal brand that showcases your expertise, experience, and personality. Start by creating a professional LinkedIn profile, and ensure your resume is up-to-date. Be careful with your social media presence, and use it to your advantage by sharing interesting and relevant industry news and insights.

How to Stand Out as a Candidate

To stand out as a candidate, you must be able to articulate your unique value proposition. This is the combination of your skills, experience, and personal attributes that make you a perfect fit for the job. Use keywords that are relevant to the position you are applying for in your resume and cover letter. Demonstrate the value you can bring to the position by including statistics and other metrics that showcase your accomplishments.

Follow-Up Strategies

After submitting your application, it’s essential to follow-up. Following up shows your interest in the position and can help you stand out amongst the competition. Send an email to the hiring manager thanking them for their time and expressing your continued interest in the role. If you don’t get a response, reach out again in a week or two. Remember to be persistent without seeming overly aggressive.

Getting noticed in the Hotel and Hospitality industry requires a combination of networking, a winning online profile, standing out as a candidate, and effective follow-up strategies. Utilize these tips to maximize your chances of landing your dream job in this exciting and fast-paced industry.

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How to create a perfect hospitality resume?

[ Click here to directly go to the complete academic resume sample ]

There is a plethora of roles that come under the umbrella of “hospitality”. These might pertain from waiter, host, bartender to concierge, chefs, managers.

The hospitality industry is very customer-driven industry. That is why your resume must portray a picture of an outgoing, friendly and accommodating person.

Someone willing to go out of their way to give their customers the best possible experience.

Being a dynamic industry, the hospitality sector always has new jobs coming up all the time. However, there is an even greater number of applicants trying to swoop them up.

Writing a modern and professional resume will expand your chances of getting the job. And this guide will show you exactly how to perfect your resume; both hospitality resume format and content.

  • Greeted & checked in guests in 150+ hotel rooms with point of sale (POS) system leading to minimized wait time by 20%
  • Organized stays by taking guest reservations over phone efficiently resulting in wait time reduction by 30%
  • Ensured guest transportation leading to the hotel's rating across various internet platforms to raise to 5 star
  • Trained & mentored 7 front desk clerks in POS terminals , guest services, and check-in
  • Facilitated the hiring and screening of 15+ hospitality staff to fulfill the hiring needs of the hotel
  • Received 96% positive guest ratings for hospitality according to the hotel's customer service rating app
  • Awarded " Employee of the year " 2 years in a row across 10 outlets for splendid customer service & unfailing punctuality
  • Deemed the most reliable employee for being available for graveyard shifts 98% of time among a staff of 11 doormen
  • Maintained security/surveillance leading to reduced security breaches by 100%
  • CGPA: 3.2/4
  • Certification in Hospitality | University of California | Riverside, CA | Mar '17 – May ‘17
  • Languages : English and Spanish

Here is a summary of our Hospitality Resume 2022 Guide:

  • Use one-liner points instead of paragraphs and begin each point with a power verb.
  • If you have over 3 years of work experience, write a hospitality resume summary otherwise go with a hospitality resume objective.
  • Make use of the reverse chronological order across all sections in your hospitality management resume.

What’s more? This blog will make you proficient at writing your hospitality resume, that too without having to consult anywhere else.

Whether you are a beginner or an experienced professional, you will understand how to perfectly write a resume to target your ideal job.

By the end of this guide, you will learn:

  • What is a hospital resume and why do you need it?
  • How to format your resume to make it more recruiter-friendly?
  • How to draft the perfect ATS-targeted hospitality resume professional experience?
  • What are the hospital resume key sections?

This blog will help you write the ideal hospitality resume. If you still find yourself unsure and in need of help, we are here to help you.

Use Hiration's Online Resume Builder to draft your hospitality resume to put you at the forefront without any bother.

Our Resume Builder comes armed with several assorted hospitality resume examples and hospitality resume samples that will transform your resume-building experience.

So, why wait? When your perfect hospitality resume can be built with just a few clicks.

Let’s move on and take a look at what topics this guide will cover:

Hospitality Job Description for Resume

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Working in the hospitality industry requires a certain type of persona. Not only are you required to have the front desk resume skills and be proactive but you also have to be calm and collected.

You must put on a good appearance and be there to cater to customers, regardless of what mood you are in.

The hospitality industry majorly umbrellas three sectors: Food & beverage, lodging, and tourism. People working in these industries have a plethora of duties and responsibilities with customer service at its center.

They might be required to handle payments from guests; verify and adjust billing or assist foreign guests who have limited knowledge of the primary language being used.

They should be familiar with the local areas as they are often expected to give recommendations on restaurants, entertainment venues and tourist attractions within the local area.

Having a cordial personality will always take the people working in the hospitality industry forward.

Specific hospitality resume skills, however, would depend on the specific sector in the industry or the type of job you wish to apply for.

But generally, your front desk resume skills should correspond to customer service, ability to work with people and attention to detail.

Hospitality Responsibilities

The responsibilities in the hospitality industry will, of course, be assigned based on your role and level of seniority. But the baseline for all roles would remain the same.

This list is not exclusive but includes responsibilities such as knowledge in food service, hotel operations, food & beverage prep, maintenance, management, and more. Some businesses may have additional responsibilities, so make sure to exhaustively go through the job description carefully.

Get a better understanding of what your responsibilities might entail depending on the sector you are working for:

Hotels employ staff for front desk, housekeeping, and restaurant. Positions may range from managers, porters to the concierge. Primarily employees are required to excel in customer service, attention to detail, teamwork, and good personal grooming. Creative problem-solving and a thorough knowledge of local resources and attractions are also important.

Foodservice industry

Foodservice includes everything from a fast food joint to working as a server in a high-end restaurant. Again, customer service and careful attention to detail are principal responsibilities. Thorough knowledge of the restaurant’s current offerings is also a must.

Responsibilities for personnel working in Food and beverage preparation may include customer service. These jobs may, however, can be entirely behind the scenes. The responsibilities might be technical for cooks and people handling food and beverages. Attention to detail is very important.

Maintenance and cleaning

Maintainence and cleaning are also a huge proportion of the hospitality sector. Responsibilities under this might include cleaning and equipment reparation among others. These responsibilities include everything from the safe and appropriate use of cleaning chemicals to basic electrical repair and carpentry.

Hospitality Salary

How much money does the hospitality industry personnel make?

Again, as the hospitality sector is so broad, we will list the salary of 2 positions at both high and low levels of seniority to give you a better understanding of the pay scale of a hospitality worker:

Hospitality Managers :

  • PayScale : $45,000 / year
  • Salary.com : $76,651 - $140,596 / year
  • Indeed : $50,241 / year

Front Desk Clerk :

  • PayScale : $28,524 / year
  • Glassdoor : $24,615 / year
  • Indeed : $11.94 / hour

What is a Hospitality Resume & why do you need it?

The very first thing you need to understand is that your hotel front desk resume will be a tool whose sole purpose will be to market you.

It must include all the relevant information like your contact information, educational attainment, and professional experience, among others that too in the perfect hospitality resume format.

This is what will help you convince recruiters that you are suitable for their establishment.

Hence, your resume must elicit a positive response.

A very important factor that comes into play here is the Applicant Tracking System (ATS). It’s a modern tool that most recruiter use today to shortlist candidates.

Consider this the first line of defense, many applicants find it hard to surpass this because their catering resumes are not ATS targeted.

At Hiration , we are extremely focused on helping you draft your perfect hotel resume that will rank high on any ATS.

Now, if you are wondering how do I get my resume to rank on ATS? The answer is Keywords! If you master the art of identifying and introducing keywords into your resume, you are good to go with any ATS.

Follow this guide to get the hang of all the necessary elements regarding your front desk clerk resume.

Learn what you need to do to make your ATS-targeted resume or you can simply save time and use Hiration’s Online Resume Builder.

Read our blog on how to write a resume and become a master at building catering resumes yourself.

Hospitality Resume Sections

Heed the following order while composing your hospitality management resume to build a flawless resume:

  • Personal Information
  • Profile Title
  • Summary/Objective
  • Professional Experience
  • Certifications (if any)
  • Awards & Recognition (if any)
  • Additional Information (if any)

If you want to know more about how to compose these resume sections immaculately, you can read more about it on Hiration's 2022 Guide to sections in a resume .

Let us do the heavy lifting for you. Use Hiration’s Online Resume Builder to build your flawless resume.

You can select from our massive library of pre-filled hospitality resume templates and customize them according to your needs.

How to write your Hospitality Resume

Wondering where to start while making your front desk clerk resume? Don’t worry! Our resume writing experts have come up with the following 3 easy stages:

  • First Stage: Master Hospitality Resume
  • Second Stage: First Draft of your Hospitality Resume
  • Third Stage: Final Draft of your Hospitality Resume

Master Hospitality Resume

In the very first stage, you have to assemble all your professional information in one place.

This not only helps to pick information easily for your current resume but also makes recollection of data easier for the future.

Here is an explanation of how making a master resume achieves the twofold objective of helping you in the present as well as in the future:

  • Compiling information helps you compose your hotel front desk resume in the present as all the required resources you need are now in one place. Now, you can just choose and pick the relevant facts from your professional experience for the job you are applying for in the present timeline.
  • It helps you in the future when you need to update your resume as there will be no need to explicitly look for information. Since you have compiled this huge library of data already; all you have to do now is update your resume.

Now, let’s look at the second stage of the resume building resume, which is the First Draft of hospitality management resume.

First Draft of Hospitality Resume

In the second stage of curating your hotel resume, i.e., the First Draft of Hospitality Resume you have to compose the following sections:

  • Certification (if any)

Final Draft of Hospitality Resume

Congratulations, you are now in the final stage of building your restaurant host resume.

This stage consists of drafting the key skills and summary/objective section. Find the details for how to compose these sections below:

  • Key skills : This is one of the most important sections of your resume. As a rule, you should always compose this section second to last.
  • Summary/Objective section : Your hospitality resume objective or summary is the last thing you need to compose while drafting your resume for hospitality jobs. If you are wondering if you need to write a summary or hospitality resume objective, it is simple. This completely depends on the number of years you have under your belt as a professional.

Read on to further understand how to draft each section of your hotel resume.

Hospitality Resume: Header

We have compiled the following checklist for you to follow so you can perfect your hospitality resume header:

  • A common mistake in traditional catering resumes is the use of “CV” or “Resume” as the resume header. Avoid this at all costs.
  • Your real full name should be the default resume header of your hospitality resume. This should be placed on the extreme top of your resume.
  • The ideal font range for your resume header is 16-20 font size.
  • Give a single space between your first name and your last name.
  • If you have a middle name, initialize it. For instance, if your name is Tom Marvolo Riddle, your resume header should read Tom M. Riddle.

Still unsure? Read a more comprehensive guide for composing resume headers at Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Take a glimpse at our hospitality resume examples to better understand how an ideal resume header should look like.

Head Section in Hospitality Resume

We understand that writing a resume for potentially your dream job can be daunting. Let our resume building experts assist you with their experience and writing techniques.

Hospitality Resume: Personal Information

Take extra care while composing the personal information section of your restaurant host resume. Don’t lose your dream job by providing a mistyped number or e-mail.

Following is the information you will input in your resume:

  • Updated mobile number
  • Professional email address

Align the information horizontally in the personal information section of your hospitality resume as shown:

{Personal Mobile number} | {Professional Email Address} | {Current Location}

Updated Mobile Number

Given below are the standard rules to be followed while listing your mobile number in your hospitality resume:

  • Use your country’s ISD code as a prefix before your phone number
  • Put a plus sign (+) before the ISD code
  • Write your updated mobile number after the ISD code
  • Eg: +1 38723 31981

Professional Email Address

Check and recheck this section of your hospitality resume. Even one typo could lead to a potentially interested recruiter never being able to contact you.

This is how you should draft your email address: [email protected] .

Or a similar professional format can be followed, For eg: if your name is Tom Riddle, the appropriate e-mail handle would be [email protected] or [email protected] .

Avoid using funny/goofy handles such as ‘[email protected]’.

Current Location of Residence

Following are the guidelines for listing your location in your hotel resume:

  • List your current city of residence and position it in the right-most corner of the personal information section of your resume.
  • No need to mention your house address, street name, or locality name in your resume for hospitality jobs.
  • If the job you are applying for is in the same country, mention your city name and state name.
  • If you are looking for a job in another country, mention your city name and country name.

Read Hiration's 2022 Guide to composing your contact information for a more detailed explanation regarding the personal information section.

Check out our hospitality resume samples to understand how to present personal information in your resume for front desk to make it stand out.

Personal Information Section in Hospitality Resume

Building the perfect resume has never been easier. Hiration’s Online Resume Builder is built exclusively for that.

Hospitality Resume: Profile Title

The hospitality resume format of the profile title of your hotel resume also follows a few rules & regulations as mentioned below:

  • Your resume title should be in the size range of 14-16 font size.
  • The profile title should reflect your latest job title and it is the second-largest text in your resume after your resume header.

Our hospitality resume examples will show you how a profile title should look like in an ideal resume for hospitality personnel.

Profile Title Section in Hospitality Resume

Use Hiration’s Resume Review Service to ensure your resume is in a professional format.

Hospitality Resume: Professional Experience

This is the section where you can endorse your hospitality resume skills to dazzle the recruiter and make it impossible for them to not shortlist you.

You need to be careful about the information you decide to input in this section. Make it the most relevant for the profile you are applying for.

As per various resume writing experts, follow these guidelines to make an impact and communicate the highlight of your career professionally:

  • Use the STAR format to structure the points in the professional experience section of your resume.
  • Only use one-line points while communicating your roles & responsibilities.
  • Use bolding & bucketing to augment the impact of these points.

Read on to understand the above points in detail.

Also, do check out Hiration’s Blog on how to compose the professional experience section in your resume to understand about this section more thoroughly.

Want to see how an ideal professional experience section looks like? Take a look our hospitality resume samples.

Professional Experience Section in Hospitality Resume

STAR Format

The STAR format helps you present your contribution to your job in a comprehensively manner.

Using this format, you can quantify your work. This is a universally accepted format and uses the cause-effect relationship to portray the best of your accomplishments.

STAR stands for:

S: Situation T: Task A: Action R: Result

As is evident, using this format you can show what actions you took to tackle a situation, and what were the results of the said action.

This demonstrates exactly how your actions were beneficial to the organization you worked for.

Framing Points

Stuffing your resume with too many words makes it look cluttered.

Let’s be honest. Paragraphs are boring!

If you have been using paragraphs to explain your roles and responsibilities in your resume, that could be a reason why you are not getting any interview calls.

Within the limited time that recruiters take to glance at one resume, they are not going to read lengthy paragraphs.

Take a look at the following hospitality resume examples to understand how you can make your resume reader-friendly and appeal to recruiters.

Example 1 :

"I was responsible for greeting and checking in patrons of the hotel. The hotel has 100+ rooms which are more or less always booked. I efficiently handled the check-in process by using the point of sale (POS) method and was proficient enough to be trusted to train 10+ other front desk clerks in the use of the POS system. This led to the reduction of wait time by 20%. I also took guest reservations over the phone and organized the stays for these guests. I did this so efficiently that the wait time reduction was reported at 30%. I trained and mentored other employees at various duties like guest services and check-in process. I also facilitated the hiring and screening of 15+ hospitality staff to fulfill the hiring needs of the hotel."

Example 2 :

Checked in guests in 100+ room hotel utilizing the point of sale (POS) system leading to wait time minimization by 20% Organized stays and guest reservations over phone resulting in wait time reduction by 30% Mentored 10+ front desk clerks in POS terminals, guest services, among others Facilitated the hiring and screening of 15+ hospitality staff for the hotel to fulfill their hiring needs

Framing Points Analysis

Following conclusions can be drawn after observing both the hospitality resume examples:

  • Although reading both the hospitality resume examples will make it evident that they are essentially saying the same thing, however, example 2 is more readable just because of the way it has been organized.
  • By breaking down the paragraph, identifying the relevant information and drafting one-liner points, we have made it more comprehensible to read.
  • The paragraph looks formidable and will discourage the recruiter from reading it in its entirety.
  • Conclusion: Use points instead of paragraphs to increase readability and make it look more professional.

Bucketing & Bolding

Now that you have made your resume more readable, how can you make it even more effective?

Bucketing & bolding is the answer. It will draw the recruiter’s attention to the most important aspects of your professional experience.

Look at these 2 hospitality resume examples that demonstrate the same:

Customer Service Checked in guests in 100+ room hotel utilizing the point of sale (POS) system leading to wait time minimization by 20% Organized stays and guest reservations over phone resulting in wait time reduction by 30% Training & Screening Mentored 10+ front desk clerks in POS terminals , guest services, among others Facilitated the hiring and screening of 15+ hospitality staff for the hotel to fulfill their hiring needs

Bucketing & Bolding: Analysis

Following conclusions can be drawn from the above-mentioned hospitality resume examples:

  • Although example 1 is easy to read and comprehend on account of the points being used, it still lacks effective communication regarding applicant’s roles & responsibilities.
  • By using bucketing & bolding in example 2, we have eliminated this problem. Now, the recruiter’s attention is directed towards the applicant’s quantifiable achievements.
  • We have grouped similar points under unique subheadings. This shows that you can understand and implement your strengths & weaknesses in an organized way.
  • The conclusion drawn is that the use of bucketing & bolding alongside points is the best way to compose the professional experience section of your resume for hospitality jobs.

Think your resume still isn’t picture perfect? Learn what you can do to perfect it by getting your resume professionally reviewed by using Hiration’s Resume Review Service!

Hospitality Resume: Education

In the hospitality resume examples in this blog, the candidate has been working as a hotel Front Desk Clerk.

In this specific type of work in the hospitality industry, a college degree in Hotel and Restaurant Management or a related course would be much preferred.

There are however other jobs that come under the umbrella of the hospitality industry. Some may require qualification, others not so much.

The education section of your resume for front desk should consist of the following:

  • Name of the school/university you have attended.
  • Name of the pursued courses.
  • Location of your school/university.
  • Enrollment and graduation dates in the month and year format.

Arrange the education section of your restaurant host resume in the following format:

{Name of the school/university} | {Location} | {Dates} (in month & year format) {Name of the degree} | {CGPA}

A faulty education section in your hotel resume can lead to disasters. Learn more about this section by reading Hiration's 2022 Guide on how to list education on your resume .

Refer to our hospitality resume example and understand how the education section of a perfect resume for hospitality should look like:

Education Section in Hospitality Resume

Want to strengthen your chances at getting shortlisted? Use Hiration’s Online Resume Builder to perfect your resume.

Hospitality Resume: Certifications

What can be more perfect than an applicant who takes out time to get certified for their job? It would be a waste if you don’t list these correctly in your resume.

Show your recruiter your passion for your job. Mentioned below is a list of guidelines to help you compose this section:

  • Name of the certification.
  • Name of the certification issuing body.
  • Location of the certifying body.
  • Enrollment and completion date in the month and year format.

Arrange these in the following format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (in month & year format)

You can read more about how to draft the certifications section on your hospitality resume by reading Hiration's 2022 Guide on listing certifications on a resume .

Check out this hospitality resume example to understand how a perfect certifications section looks like in an ideal hospitality resume:

Certifications Section in Hospitality Resume

If you have already drafted your resume, get it professionally reviewed by Hiration’s Resume Review Service.

Hospitality Resume: Additional Information

Have some cool hobbies or are you multilingual? Incorporate them in the additional information section of your cater resume.

Given below is our hospitality resume example showcasing a perfectly curated additional information section:

Additional Information Section in Hospitality Resume

Chin up! It’s not hard to get a great resume for hospitality jobs. Use Hiration’s Online Resume Builder now!

Hospitality Resume Key Sections

Hospitality resume: key skills.

Most recruiters skim-read hospitality resumes, so focus on highlighting your key skills that will convey your dexterity in a glance.

Here are a few tips to perfect this section:

  • Identify the key skills by rigorously going through the job description.
  • Choose and pick your hospitality resume skills from your drafted professional experience section.
  • Draw connections between your front desk resume skills and work experience, do not blatantly insert key skills, especially when you do not possess them.
  • Highlight the key skills by bolding them.

You can write the perfect key skills for your resume yourself. Just go through Hiration's 2022 Guide on what skills to put on a resume .

Writing your resume has never been easier. Hiration’s Resume Review Service is built exclusively to help you perfect your resume.

Moreover, take a look at our hospitality resume sample to get a good understanding of what an impeccably curated key skills section of your resume for front desk should ideally look like:

Skills Section in Hospitality Resume

Hospitality Resume Summary

A resume is incomplete without the perfect resume summary. Follow the tips mentioned below and easily compose the ideal resume summary for your hospitality resume:

  • A summary is required by professionals with 3 or more years of experience.
  • Compose the summary by picking out the highlights of your career from the professional experience section of your hospitality resume.
  • Be mindful that it does not exceed 2-3 lines.
  • Focus on the keywords used by the recruiter to make it ATS-targeted.
  • Try and link your past roles with the keywords used by the recruiter in your target job listing. Doing this will enhance your chances of getting shortlisted as it demonstrates that you possess the skills that the recruiter is looking for.

You can read a more detailed guide about composing your resume summary at Hiration's 2022 Resume Summary Guide .

Take a look at our hospitality resume sample below to learn what an ideal resume summary should ideally look like:

Summary Section in Hospitality Resume

Hiration’s Online Resume Builder is a comprehensive resume writing service that can create your hospitality resume on your behalf.

Hospitality Resume Objective

Confused whether your cater resume needs an objective or a summary?

If you are a fresher or have less than 3 years of experience, then you should go with a hospitality resume objective. Here you mention how you will be a valuable asset to the organization.

Fashioning perfect hospitality resume objectives is an art we can teach you through our blog, Hiration's 2022 Guide on Resume Objectives .

Resume Review & Free Hospitality Resume Templates

Use Hiration’s Resume Review Service to improve your chances of getting more interview calls. Our resume writing experts will help you perfect your resume.

We will make sure that your resume complies with the current industry standards by following the below-mentioned parameters:

  • Compliance with industry norms
  • Content Relevance
  • Recruiter Friendliness
  • Design Compatibility
  • Conversion Scope
  • ATS Compliance
  • Global Compatibility
  • Performance Assessment
  • Resume Formatting (font, margins, the order of sections, etc.)

What’s more? We will even give you 2 hospitality resume templates without any charge!

So, get your resume professionally reviewed by the best resume writers by using Hiration’s Resume Review Service today!

Online Resume Builder for Hospitality Resume

Save your precious time and let us do what we are best at. Our Online Resume Builder is designed to make your hospitality resume rank high on any ATS and impress any recruiter.

Our Online Resume Builder comes with the following resources:

  • Option to save unlimited resumes
  • 25+ resume designs
  • Full rich-text editor
  • Unlimited PDF downloads
  • 100+ resume templates
  • 1-click design change
  • A shareable link
  • Live resume editor

Build the perfect hospitality resume with Hiration’s Online Resume Builder now!

Key Takeaways

  • Write the dates in the month and year format and keep this format consistent across all the sections of your hospitality resume.
  • Use the Reverse Chronological Format to draft ATS-targeted hospitality resumes.
  • Use bucketing & bolding to enhance the effectiveness of your hospitality resume.
  • Use power verbs at the beginning of each point.
  • Use power verbs in the past tense for past profiles and projects.
  • Use power verbs in the present continuous tense for present profiles and projects.
  • Write a hospitality resume objective if you have less than 3 years of work experience and a hospitality resume summary if you have over 3 years of work experience.
  • Write the location in city/state format if you are applying for a job in the same country.
  • Write the location in city/country format if you are applying for a job in another country.

We hope that you are now able to build your perfect cater resume through our help.

Or you can use Hiration’s Online Resume Builder which is a comprehensive resume writing service and let our professional expert writers help you write an impeccable hospitality resumes.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

resume format for hotel industry

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Hospitality Resume Examples & Writing Guide for 2024

Nikoleta Kuhejda — PR & Content Manager

Embarking on a path to a career in the dynamic hospitality scene? A solid hospitality resume is your golden ticket. In this guide, we serve up key ingredients needed to brew an application that stands head and shoulders above the rest.

Waitress Resume Sample

Featuring invaluable tips, practical examples, and sample resumes, we'll help you carve a resume that not only charts your professional journey but also highlights your inner people-person skills.

So, ready to cook up a storm with your resume? Keep reading to learn the following steps: 

  • Choose the correct format for a hospitality resume
  • Write a compelling resume summary that grabs the attention of hospitality employers
  • List skills that are specific to the hospitality industry
  • Optimize your work experience section to showcase your hospitality strengths
  • Properly include your educational credentials in hospitality
  • Find useful job search resources for hospitality professionals

1. Choose the correct format for a hospitality resume  

The first step to creating an effective hospitality resume that will win the job of your dreams is to choose the best format for your experience level.

Ideally, you should employ the reverse-chronological format – a resume format that prioritizes work experience above all else. With this resume, the work experience section becomes the crown jewel of the document, forming the largest and most central part of the resume. 

However, the RC resume is less than ideal for candidates seeking entry-level positions who do not have an extensive background in hospitality.

In this case, there are two alternative formats to consider

  • Functional resume : The functional resume is designed for applicants who are recent graduates and lack relevant work history. Rather than focusing on work experience, this resume focuses on education, skills, and unpaid experience.
  • Hybrid resume : The hybrid resume combines elements of both functional and reverse-chronological resumes.

Focus is split relatively evenly between all sections, making it easier for applicants who are changing career paths or working around gaps in their work histories to create a compelling resume. 

2. Write a compelling summary that grabs the attention of hospitality employers

Your resume summary resides at the top of the document, serving as an introductory statement to help the employer get to know you right off the bat. In this summary, you should strive to include your most essential responsibilities and skills, as well as any notable accomplishments from previous jobs.

To illustrate how to write a strong resume summary, check out this set of examples

Incorrect hospitality resume summary example.

Experienced hospitality worker with a history working in hotels. Helped the hotel to earn a major local award in 2021 thanks to my exceptional service and management skills. 

What's wrong with this example? In this example, the applicant comes off a bit cocky, while also failing to provide greater context or specific details to back up their claims. To correct this, the language should be adjusted to be more professional and the applicant should include exact details surrounding the award they helped a hotel earn. 

Corrected hospitality resume summary example

Passionate Hospitality Professional with experience in tourism, valet management, and front desk management. Previously worked as a front desk manager at a 4-star hotel, playing a major role in the hotel earning the title of 2021’s Best Local Boutique Hotel in Savannah.

Why is this better? In this corrected example, the applicant still gives off an air of confidence but backs up this confidence with specific skills and context. Additionally, they provide the name of the award they helped their previous employer earn, as well as signifying the hotel’s importance by including “4-Star."

Try our AI Resume Writer and have your resume ready in minutes!

3. list skills that are specific to the hospitality industry.

When writing your hospitality resume, it is important to include both soft and hard skills .

Soft skills are your interpersonal, people skills. These abilities are highly important and valued within hospitality, as most of the positions deal with working directly with customers. However, including hard skills can be equally important to employers.

Hard skills are your technical skills and abilities that showcase your competence within a hospitality position. These skills are often learned through education or training. 

Best hard skills to include in a hospitality resume

  • Basic Computer Skills
  • Vendor Relations
  • Event Planning
  • Hospitality Industry Knowledge (Current trends, regulations, etc.) 
  • Scheduling and Bookkeeping
  • Front Desk Management 
  • Sales and Upselling
  • POS Systems
  • Bilingualism
  • Social Media Marketing and Networking

Effective soft skills to put on your hospitality resume

  • Attention to Detail
  • Active Listening
  • Conflict-Resolution and Problem-Solving
  • Verbal Communication
  • Telecommunication
  • Multi-Tasking
  • Flexibility and Adaptability 
  • Negotiation

Find out your resume score!

Resume Analytics

4. Optimize your work experience section to showcase your hospitality strengths

When it comes to creating a hospitality resume, including a dedicated " Work Experience " section is absolutely crucial. This section serves as a golden opportunity to highlight your hands-on experience in the industry and demonstrate your ability to excel in various hospitality roles.

Whether you've worked as a server, front desk agent, or event coordinator, this section allows you to showcase your practical skills, customer service prowess, and adaptability.

Here is an example of a work experience entry from a hospitality resume

Lead Tourism Guide | Dane County Chamber of Commerce

Madison, WI | January 2017 to November 2020

  • Assisted guests in contacting and coordinating reservations at local hotels and vacation rentals.
  • Provided in-depth knowledge of local sightseeing and landmarks to guests both in-person and over the phone. 
  • Operated a POS system and cash register, carrying out financial transactions for guests and vendors with 100% accuracy . 

Deli Manager Resume Example

5. Properly include your educational credentials in hospitality

When listing your education on a hospitality resume, you should always list your highest level of education, as well as the school or institutions you graduated from. 

Along with properly listing your education , it is also beneficial to list any relevant hospitality certifications you have earned.

We highly recommend seeking out certifications in the hospitality industry, as completing certification programs helps you to gain a much more competitive edge against other applicants. 

Here is an example of a well-crafted education section on a hospitality resume

B.A. in Hospitality Management | Duke University  

  • Major: Hospitality Management and Business Administration
  • Graduated: 2017

Certifications  

  • Certified Hotel Administrator (CHA) | American Hotel and Lodging Educational Institute 
  • Certified Hospitality Supervisor | American Hotel and Lodging Educational Institute 

6. Essential job search resources for hospitality professionals

Stepping into the bustling world of the hospitality industry, it's vital to have the right resources on hand to secure your next great role. Here's a curated list of top job search tools tailored specifically for those cooking up a career in hospitality:

  • Hospitality job boards:  Harness the power of hospitality-focused job boards like Hcareers , Hospitality Online , and Caterer.com to uncover a buffet of job opportunities suited to your unique skills and experience.
  • Professional networking sites:   LinkedIn should be your go-to for establishing connections and seeking job vacancies, but remember to also explore industry-specific networking sites like Hosco .
  • Hospitality associations:  Membership in associations like the American Hotel & Lodging Association can put you in touch with excellent networking opportunities, career development initiatives, and potential job leads.
  • Hospitality trade shows and conferences:  These events offer you a chance to network, stay on top of industry trends, and sometimes even find job openings. Events like the International Hotel Investment Forum can be invaluable.
  • Online learning platforms:  Websites like Coursera , Lynda , and Khan Academy offer many hospitality-related courses that can boost your knowledge and resume.

Armed with these resources, embark on your mission to find the perfect hospitality role that season your career just right.

Hospitality Resume FAQ

Empathy, customer service, communication, ability to work in a team, and problem-solving skills are all key in the hospitality industry. Don't forget to highlight specific technical skills such as proficiency in a foreign language or familiarity with hospitality software.

Absolutely, especially if it's relevant. For example, volunteering at a local food bank demonstrates customer service and teamwork skills, both of which are valuable in hospitality.

Focus on the responsibilities you had and the results you achieved. Did you receive positive customer feedback? Improve a process? These accomplishments make you stand out.

Highlight promotions, increased responsibilities, or successful projects you have completed. This demonstrates your growth and value as an employee.

Identify transferrable skills from your past roles. Did your previous job require customer service, multitasking, or teamwork? These are relevant in hospitality.

Nikoleta Kuhejda — PR & Content Manager

Nikoleta Kuhejda

A journalist by trade, a writer by fate. Nikoleta went from writing for media outlets to exploring the world of content creation with Kickresume and helping people get closer to the job of their dreams. Her insights and career guides have been published by The Female Lead , College Recruiter , and ISIC, among others. When she’s not writing or (enthusiastically) pestering people with questions, you can find her traveling or sipping on a cup of coffee.

Subcategories

  • Food Preparation
  • Hotel Manager
  • Housekeeping
  • Restaurant Manager

All hospitality resume examples

Barista Manager Resume Example

Related hospitality cover letter examples

Norwegian Cabin Crew Cover Letter Sample

Resume guides

How to write a professional resume summary [+examples], how to put your education on a resume [+examples], how to describe your work experience on a resume [+examples], let your resume do the work..

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  • • Managed a team to accurately process 300+ patient meal orders daily, ensuring adherence to dietary needs and hospital nutrition standards.
  • • Devised a training program that increased staff compliance with safety and sanitation regulations by 40%, greatly improving patient safety.
  • • Led the implementation of a new IT system for meal tracking that reduced errors in patient meal delivery by 25%.
  • • Optimized the floor stock process, which resulted in a 15% decrease in waste while maintaining ready availability of essential nourishments.
  • • Successfully coordinated with dietitians and nutrition technicians to monitor and adjust meal plans for 100+ patients on restricted diets each week.
  • • Received commendation for exceptional patient service and resolving 98% of dietary concerns on initial patient or nursing staff contact.
  • • Provided high-quality dietary services to 200+ patients daily, ensuring accurate adherence to individual meal plans.
  • • Instituted a patient feedback system that led to a 30% increase in patient satisfaction scores related to meal quality and selection.
  • • Collaborated with IT staff to streamline data entry systems, reducing average meal order processing time by 15%.
  • • Conducted regular reviews of patient listings to verify accurate diet information, identifying and correcting 100+ errors quarterly.
  • • Assisted in reducing cross-contamination incidents by suggesting improvements in the nourishment room setup.
  • • Handled 80+ customer interactions per day, providing informed responses to inquiries about amenities and services.
  • • Implemented up-selling strategies that increased average revenue by $5K per month.
  • • Received Customer Service Star Award twice for consistently receiving 'Excellent' ratings on post-visit surveys.
  • • Worked with kitchen staff to accommodate special dietary requests for events, boosting customer satisfaction by 20%.

5 Hospitality Resume Examples & Guide for 2024

Your hospitality resume must highlight exceptional customer service skills. It's essential to demonstrate your ability to ensure guest satisfaction. Include specific examples of how you've gone above and beyond for customers. These experiences reveal your dedication to the hospitality ethos.

All resume examples in this guide

resume format for hotel industry

Traditional

resume format for hotel industry

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Hospitality resume example

One resume challenge you may face in the hospitality industry is effectively communicating your diverse skill set and customer service experience on a single page. Our guide is designed to help you streamline this process, ensuring that your resume showcases your abilities concisely and persuasively to potential employers.

  • [Job title] resume samples that got people hired at top companies.
  • How to perfect the look-and-feel of your resume layout.
  • How to showcase your achievements and skills through various resume sections.
  • How you could hint to recruiters why your resume is the ideal profile for the job.

If the hospitality resume isn't the right one for you, take a look at other related guides we have:

  • McDonalds Resume Example
  • Bar Manager Resume Example
  • Fast Food Resume Example
  • Baker Resume Example
  • Restaurant General Manager Resume Example
  • Head Bartender Resume Example
  • Restaurant Server Resume Example
  • Kitchen Manager Resume Example
  • Fine Dining Server Resume Example
  • Food Service Manager Resume Example

Is there a correct way to format your hospitality resume?

This is a tricky question. While skimming over your resume, recruiters will be looking at your experience and the message your profile conveys. That's why your resume format needs to be clear and concise, serving to supplement and organize your experience. Professional best practices point that the best hospitality resumes:

  • Follow the reverse chronological order, where the most recent experience items are presented first . This is to keep your expertise succinct and to show recruiters your career growth over the years;
  • Have a clearly defined header that includes all relevant contact information and a portfolio or a LinkedIn link. In some countries, it is acceptable to include a professional photo , so that your application is more memorable;
  • Feature the most important hospitality resume sections towards the top, e.g. summary, skills, and experience. That way, recruiters can immediately find information that is relevant to the role;
  • Take up no more than two pages - and two pages are the exception for more experienced professionals. Keep your expertise to the point and use your hospitality resume real estate wisely .
  • Selecting modern, yet simple fonts, e.g. Rubik, Lato, etc., would help your application stand out;
  • Many candidates stick with the tried-and-tested Arial or Times New Roman, but you'd want your hospitality resume to be a bit more unique;
  • The ATS can read all serif and sans-serif fonts, so you should avoid fancy, formal script (or cursive) fonts.

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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Ensure your hospitality resume stands out with these mandatory sections:

  • Header - the section recruiters look to find your contact details, portfolio, and potentially, your current role
  • Summary or objective - where your achievements could meet your career goals
  • Experience - showcasing you have the technical (and personal) know-how for the role
  • Skills - further highlighting capabilities that matter most to the hospitality advert and your application
  • Certifications/Education - staying up-to-date with industry trends

What recruiters want to see on your resume:

  • Exceptional customer service skills and experience
  • Proven ability to handle and resolve guest complaints effectively
  • Experience with hospitality management software and reservation systems
  • Flexibility in schedule, including availability for nights, weekends, and holidays
  • Demonstrable skills in upselling hotel services and amenities

Writing your hospitality resume experience

Within the body of your hospitality resume is perhaps one of the most important sections - the resume experience one. Here are five quick tips on how to curate your hospitality professional experience:

  • Include your expertise that aligns to the job requirements;
  • Always ensure that you qualify your achievements by including a skill, what you did, and the results your responsibility led to;
  • When writing each experience bullet, ensure you're using active language;
  • If you can include a personal skill you've grown, thanks to your experience, this would help you stand out;
  • Be specific about your professional experience - it's not enough that you can "communicate", but rather what's your communication track record?

Wondering how other professionals in the industry are presenting their job-winning hospitality resumes? Check out how these hospitality professionals put some of our best practices into action:

  • Directed a team of 25 staff members at an upscale restaurant in Downtown Chicago, resulting in an increase in customer satisfaction by 30% as measured by online reviews and surveys.
  • Pioneered a farm-to-table initiative with local suppliers that reduced food costs by 20% while enhancing menu quality and freshness.
  • Implemented a wine pairings program that boosted evening sales by 15%, attracting a more affluent clientele and expanding the restaurant's market position.
  • Managed operations for a chain of boutique hotels resulting in a year-on-year revenue growth of 18% through strategic marketing and customer loyalty programs.
  • Led the technology upgrade project that included the rollout of a new property management system, enhancing reservation efficiency and guest experience.
  • Spearheaded a staff development program that decreased turnover rate by 25% and fostered a positive work culture.
  • Addressed and resolved an average of 30 guest concerns per day, maintaining a 95% satisfaction rate across service touchpoints.
  • Collaborated with the housekeeping and maintenance teams to improve room readiness time by 20%, enhancing guest check-in experience.
  • Curated bespoke experiences for VIP guests, resulting in a 40% repeat visitation rate and numerous positive high-profile reviews.
  • Designed and executed a seasonal menu revamp across all outlets in the resort, attracting media attention and a 12% uptick in dining revenue.
  • Trained and developed a kitchen brigade of 50 chefs, which led to the winning of a prestigious industry award for culinary excellence.
  • Launched a sustainability program to incorporate organic, locally-sourced produce, cutting down on waste by 30% and ingratiating the brand with environmentally-conscious consumers.
  • Oversaw the day-to-day operations of a 300-room hotel, achieving a year-over-year average occupancy rate of 85% which outperformed regional benchmarks.
  • Initiated a partnership with ride-sharing services to provide seamless transportation for guests, improving guest satisfaction ratings regarding convenience.
  • Negotiated vendor contracts which resulted in a 10% reduction in operating costs while maintaining quality standards for guest amenities.
  • Orchestrated over 200 high-profile corporate events and weddings with up to 500 attendees, consistently achieving guest satisfaction scores above 90%.
  • Implemented a digital event management system that streamlined the planning process, reducing setup times by 25% and labor costs by 15%.
  • Developed strong relationships with vendors and event planners, which expanded the client base by 50% through referrals and repeat business.
  • Provided elite concierge services for a high-end clientele, enhancing customer loyalty through personalized attention and bespoke service offerings.
  • Masterminded a local attractions partnership program that delivered unique guest experiences and increased in-house service revenue by 22%.
  • Coordinated personal shopping and exclusive event access for guests which improved overall guest satisfaction and positioned the hotel as a premier luxury destination.
  • Managed a team of 15 front desk employees, ensuring optimal staffing and training leading to a decrease in guest check-in time by an average of 5 minutes per guest.
  • Collaborated with the IT department to implement a mobile check-in solution, improving guest convenience and reducing front desk queues during peak hours.
  • Analyzed customer feedback to make data-driven decisions that enhanced the front office operations, reflected by a consistent increase in positive guest feedback annually.

Quantifying impact on your resume

  • Mention the number of guests you have served on average per shift to demonstrate your ability to handle high-volume service environments.
  • Include the percentage increase of customer satisfaction rates during your tenure to showcase your contribution to enhanced guest experience.
  • Quantify the revenue growth you contributed to by up-selling or cross-selling amenities and services during customer interactions.
  • Highlight the number of staff you've trained or supervised to show leadership and teamwork capabilities.
  • Specify the amount of time you've reduced in check-in and check-out processes through efficiency improvements.
  • List the size of events or conferences you've coordinated to underline your organizational skills and attention to detail.
  • State the percentage by which you've increased repeat customer rates, indicating your role in customer retention and loyalty building.
  • Detail the cost savings you achieved through effective inventory management or negotiation with vendors.

Action verbs for your hospitality resume

Target Illustration

No relevant experience - what to feature instead

Suppose you're new to the job market or considering a switch in industry or niche. In such cases, it's common to have limited standard professional experience . However, this isn't a cause for concern. You can still craft an impressive hospitality resume by emphasizing other sections, showing why you're a great fit for the role:

  • Emphasize your educational background and extracurricular activities to demonstrate your industry knowledge;
  • Replace the typical experience section with internships or temporary jobs where you've gained relevant skills and expertise;
  • Highlight your unique skill set, encompassing both technological and personal abilities;
  • Showcase transferable skills acquired throughout your life and work experiences so far.

Recommended reads:

  • Should I Put In An Incomplete Degree On A Resume?
  • How to List Continuing Education on Your Resume

List your educational qualifications and certifications in reverse chronological order.

Hospitality skills and achievements section: must-have hard and soft skills

A key principle for your Hospitality resume is to prominently feature your hard skills, or the technologies you excel in , within the skills section. Aim to list several hard skills that are in line with the job's requirements.

When it comes to soft skills, like interpersonal communication abilities and talents , they're trickier to quantify.

Claiming to be a good communicator is one thing, but how can you substantiate this claim?

Consider creating a dedicated "Strengths" or "Achievements" section. Here, you can describe how specific soft skills (such as leadership, negotiation, problem-solving) have led to concrete achievements.

Your Hospitality resume should reflect a balanced combination of both hard and soft skills, just as job requirements often do.

Top skills for your hospitality resume:

Customer Service

Reservation Management

Event Planning

Food and Beverage Management

Front Office Operations

Housekeeping Standards

Point of Sale (POS) Systems

Health and Safety Regulations

Inventory Control

Hospitality Software Proficiency

Communication

Problem Solving

Adaptability

Attention to Detail

Multitasking

Time Management

Cultural Sensitivity

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

Discover the perfect certification and education to list on your hospitality resume

Value the insights your resume education section offers. It can shed light on various proficiencies and experiences tailored for the job.

  • Add only college or university degrees, stating the institution and duration.
  • If you're nearing the end of your degree, note your graduation date.
  • Weigh the pros and cons of including unrelated degrees - it might not be your best choice with so little space on your resume.
  • Talk about your educational achievements if they amplify your relevant experience.

There are so many certificates you can list on your resume .

Just which ones should make the cut?

  • List your prominent higher education degree in a separate box, alongside the name of the institute you've obtained it from and your graduation dates
  • Curate only relevant certificates that support your expertise, hard skills, and soft skills
  • Certificates that are more niche (and rare) within the industry could be listed closer to the top. Also, this space could be dedicated to more recent certifications you've attained
  • Add a description to your certificates or education, only if you deem this could further enhance your chances of showcasing your unique skill set

When listing your certificates, remember that it isn't a case of "the more, the merrier", but rather "the more applicable they are to the industry, the better".

Recruiters have hinted that these are some of the most in-demand certificates for hospitality roles across the industry:

The top 5 certifications for your hospitality resume:

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

  • How to List a Major & Minor on Your Resume (with Examples)
  • When Should You Include Your High School on Your Resume?

Deciding between a resume summary or objective for your hospitality role

Understanding the distinction between a resume summary and an objective is crucial for your hospitality resume.

A resume summary, typically three to five sentences long, offers a concise overview of your career . This is the place to showcase your most pertinent experience, key accomplishments, and skills. It's particularly well-suited for those with professional experience relevant to the job requirements.

In contrast, a resume objective focuses on how you can add value to potential employers. It addresses why they should hire you and outlines your career expectations and learning goals. Therefore, it's ideal for candidates with less experience.

In the following section of our guide, explore how resume summaries and objectives differ through some exemplary industry-specific examples.

Resume summaries for a hospitality job

  • Dynamic hospitality professional with over ten years of experience managing upscale boutique hotels. Adept at orchestrating premium guest experiences and driving operational efficiencies. Successfully increased year-over-year revenue by 25% at the prestigious Sunset Inn & Suites, showcasing a talent for leadership and a deep understanding of the luxury market dynamics.
  • Veteran restaurant manager possessing a stellar 15-year track record in bustling New York City dining establishments. Expertise lies in team leadership, inventory control, and guest relations resulting in a 30% surge in diner retention. Spearheaded a major menu overhaul that boosted sales and garnered critical acclaim in local food circles.
  • Seasoned IT specialist eager to transfer a decade of experience managing complex projects and technical teams into a new career in hotel operations. Proven ability to optimize processes and technology implementation to enhance efficiency. Spearheaded the deployment of an enterprise-wide software upgrade, improving productivity levels by 40% for a major tech corporation.
  • Dedicated educator with over eight years of experience in curriculum development and student engagement, seeking to bring transferable skills to the hospitality industry. Exceptional at creating positive environments and implementing strategic planning, with a track record of increasing student performance metrics by 20% over four academic years.
  • As an ambitious new entrant to the hospitality industry, my objective is to apply my vibrant customer service ethic and passion for creating memorable experiences to exceed guest expectations. Eager to leverage skills gained from volunteer positions and extracurricular leadership roles to make a significant impact in a challenging and rewarding hospitality setting.
  • Motivated professional with strong interpersonal skills and a passion for travel and culture, aiming to embark on a hospitality career. Skilled in communication and organization, and looking forward to bringing my enthusiasm for creating outstanding guest experiences while developing my expertise and contributing to an establishment's success.

Additional valuable hospitality resume sections to stand out

When assessing candidate applications, recruiters are often on the lookout for elements that go beyond meeting standard requirements and technical expertise.

This is where extra sections could play a key role in showcasing your unique skill set and personality.

Make sure to include sections dedicated to:

  • How you spend your free time, outside of work. The interests resume section also goes to show your personality and transferrable skills; and may also serve to fill in gaps in your experience;
  • Most innovative work. The projects resume section brings focus to what you're most proud of within the field;
  • How you're able to overcome language barriers. The language resume section is always nice to have, especially if communication would be a big part of your future role;
  • Industry-wide recognitions. Remember that the awards resume section should highlight your most noteworthy accolades and prizes.

Key takeaways

We trust that this Enhancv guide has been informative and useful. To summarize the essential points:

  • Opt for a simple and readable format, focusing more on your hospitality achievements rather than just duties;
  • Emphasize your accomplishments in the hospitality experience section over mere responsibilities;
  • If lacking relevant experience, utilize various resume sections like education and volunteering to demonstrate your suitable skill set;
  • Never overlook the significance of pertinent higher education, training, and certifications;
  • Incorporate diverse sections in your resume to highlight not just your skills expertise but also your personality.

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5 Hospitality Resume Examples to Win the Job in 2024

Stephen Greet

Hospitality Resume

  • Hospitality Resumes by Experience
  • Hospitality Resumes by Role
  • Write Your Hospitality Resume

As a hospitality worker, you’re a pro at customer service. Your efforts revolve around creating memorable experiences for guests, responding to their requests, and anticipating their needs. 

Your knack for communication fosters lasting connections, and your adaptability lets you thrive in fast-paced environments. The tricky part is that summarizing your work ethic, motivation, and effectiveness in your AI cover letter and resume form can be difficult. 

We’re here to help you overcome this unique challenge. Our expertly-written hospitality resume examples and handy resume tips will help you advance in your career!

or download as PDF

Hospitality resume example with 9 years of experience

Why this resume works

  • Flex your high booking conversion rates, and you’ll get the job before the next best candidate.

Hotel Manager Resume

Hotel manager resume example with 5 years of experience

  • Fine-tune your hotel manager resume to showcase your ability to manage daily hotel operations using quantifiable bullet points. For instance, don’t just say you resolved potential issues, add what impact it created like “reducing guest complaints by 53% by using HelloShift’s task management features to resolve potential issues.”

Hospitality Management  Resume

Hospitality management resume example with 4 years of experience

  • Such certificates show that you’re well-versed in customer expectations of the current market and know exactly how to serve them. This, coupled with a bachelor’s in hotel management can easily take your hospitality management resume up a notch.

Hotel Front Desk Resume

Hotel front desk resume example with 10 years of experience

  • One way to show your unique qualities in your hotel front desk resume is by referring to your achievement to reduce water and chemical usage.

Concierge  Resume

Concierge resume example with 11 years of experience

  • To make this count in your concierge resume , showcase how you created memorable experiences and built strong rapport to boost customer return rates.

Related resume examples

  • Customer Service
  • Front Desk Receptionist
  • Housekeeping

Match Your Hospitality Resume to Fit the Job

Job seeker stands with hands in air, questioning how to fill out job materials

Making yourself stand out is all about showing recruiters that you’re perfectly suited for the role, so include some of the top skills , such as conflict resolution and upselling.

Technical skills are important too, so mention relevant reservation systems and point-of-sale software. The more proficient you are, the sooner you’re ready to hit the ground running, so make it clear that you’re experienced if this isn’t your first role in hospitality.

Because of the customer-facing nature of hospitality, adding a few soft skills is great too. The trick is to make sure that some of the skills you list should later be elaborated on and backed up with metrics in your work experience section.

Need a few pointers?

15 popular hospitality skills

  • Booking.com
  • Language Proficiency 
  • Conflict Resolution 
  • Guest Relations
  • Food/Beverages
  • Multitasking
  • GoConcierge

resume format for hotel industry

Your hospitality work experience bullet points

Your role is all about perfecting the daily flow—welcoming guests, managing front desk operations, and ensuring impeccable service, all while keeping up a smile and maintaining control in a fast-paced environment. However, simply describing your tasks doesn’t really communicate how well you pull them off. 

To really emphasize your impact, your best bet is to focus on results. Your service leads to repeat customers, boosts upselling revenue, and elevates guest satisfaction. By adding quantifiable metrics to these results, you can wow employers before they’ve even met you. 

Make sure to mention accomplishments demonstrating the skills listed on your resume, using real results to add more depth and validity to your claims.

  • Highlight your product knowledge and proactivity by mentioning your percentage of successful upselling efforts.
  • Showcase your customer-centric attitude by talking about satisfaction ratings and reviews.
  • Measure the average time it takes you to process guest arrivals and departures to demonstrate your efficiency.
  • Calculate the percentage of guests who choose to return based on previous positive experiences to demonstrate your ability to create lasting impressions and maintain guest loyalty. 

See what we mean?

  • Helped improve the online review rating from 3.2 to 4.8 stars using Guest Revu, positively impacting Ace Hotel Portland’s reputation
  • Launched guest loyalty programs, resulting in a 29% increase in repeat guest bookings
  • Streamlined concierge desk operations with Alice and reduced guest wait times by 28%
  • Participated in team meetings and contributed to goals that resulted in a 12% increase in overall team efficiency

9 active verbs to start your hospitality work experience bullet points

  • Coordinated
  • Implemented
  • Collaborated
  • Revitalized 

3 Tips for Writing an Entry-Level Hospitality Resume

  • If you’re lacking in professional or paid work experience , then focus on other kinds of experience you do have. This could be internships, volunteer work, or school projects that showcase your abilities in guest service or event planning. You can also include part-time work if it was a customer-facing role, such as tutoring, babysitting, or retail. 
  • Always read over the job description , pick out the specific skills that are sought after, and include these in your resume. Not only will it help you stand out, but it will also help your resume pass through the ATS. Keep it specific—instead of the generic “marketing,” use “upselling techniques.”
  • Everything you’ve done to prepare for your first hospitality job is relevant information for your resume. Courses in food safety or event planning, credentials such as ServSafe or CPR—all of these are worth mentioning to show your commitment to training and readiness to start working.

3 Tips for Writing a Hospitality Resume if This Isn’t Your First Job

  • If you have specific experience or expertise in a certain area like event planning, guest relations, or food and beverage management, let it take center stage on your resume. This showcases your in-depth knowledge of the field and highlights where you can be most valuable.
  • As an experienced hospitality worker, you’ll probably have no trouble finding a job—but tailoring your resume (and your hospitality cover letter ) to match the job description will still go a long way to help you land the best role. Adapt your application to the role. For instance, if you’re applying to be a hotel front desk employee, talk about your data entry and customer service background.
  • Seamless teamwork is essential in a hospitality role, but “teamwork” never looks impressive as a listed skill. To showcase your collaboration skills more effectively, mention instances where you’ve worked with colleagues from diverse departments and achieved common goals, such as collaborating with the kitchen staff to host a wedding.

Choose the reverse-chronological format to make sure your most recent experience takes the spotlight. Your experience and skills should be clearly organized, with an extra section for any credentials you have, such as a ServSafe certificate.

A career objective can be a good idea as long as you tailor it to the role. Add a career-defining achievement or useful skill, such as food safety, and mention the company by name to stand out.

Include relevant keywords from the job description in your resume. These will be terms like “guest satisfaction,” “event coordination,” and “reservation systems.” This lets the tracking system know your resume is relevant to the role and worth sending on to human recruiters. 

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  • Hotel Experience Resume Example

Resume Examples

  • Common Tasks & Responsibilities
  • Top Hard & Soft Skills
  • Action Verbs & Keywords
  • Resume FAQs
  • Similar Resumes

Common Responsibilities Listed on Hotel Experience Resumes:

  • Greet and welcome guests upon arrival
  • Respond to guest inquiries and requests in a timely manner
  • Ensure that all guest rooms are clean and well-maintained
  • Assist guests with check-in and check-out procedures
  • Provide guests with information about the hotel, its services, and the local area
  • Handle guest complaints and inquiries in a professional and courteous manner
  • Monitor and maintain the cleanliness and safety of all public areas
  • Ensure that all safety and security protocols are followed
  • Assist with the coordination of special events and functions
  • Monitor and maintain inventory of supplies and equipment
  • Develop and implement customer service policies and procedures
  • Train and supervise staff on customer service standards and procedures

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Hotel Experience Resume Example:

  • Implemented a guest feedback system, resulting in a 25% increase in positive guest reviews and a 10% improvement in overall guest satisfaction scores.
  • Developed and implemented a training program for front desk staff, resulting in a 20% reduction in check-in and check-out times and a 15% increase in guest loyalty.
  • Collaborated with the housekeeping team to implement a new cleaning schedule, resulting in a 30% decrease in guest complaints about room cleanliness.
  • Managed the planning and execution of a successful hotel renovation project, resulting in a 15% increase in occupancy rates and a 10% increase in average daily rate.
  • Implemented a revenue management strategy, resulting in a 20% increase in revenue per available room (RevPAR) and a 10% increase in overall hotel profitability.
  • Developed and implemented a guest loyalty program, resulting in a 25% increase in repeat bookings and a 15% increase in direct bookings.
  • Implemented a new online booking system, resulting in a 20% increase in online bookings and a 10% decrease in booking errors.
  • Developed and implemented a cost-saving initiative for energy conservation, resulting in a 15% reduction in utility costs and a 10% decrease in carbon footprint.
  • Collaborated with the marketing team to develop and execute a successful social media campaign, resulting in a 30% increase in brand awareness and a 20% increase in social media engagement.
  • Guest service management
  • Staff training and development
  • Housekeeping coordination
  • Project management
  • Revenue management
  • Loyalty program development
  • Online booking system management
  • Energy conservation strategies
  • Social media marketing
  • Customer feedback analysis
  • Strategic planning and execution
  • Problem-solving
  • Team collaboration
  • Time management
  • Budgeting and financial management
  • Quality control
  • Crisis management
  • Negotiation skills
  • Multitasking
  • Attention to detail
  • Communication skills
  • Leadership skills
  • Analytical skills
  • Decision-making skills
  • Adaptability and flexibility.

Top Skills & Keywords for Hotel Experience Resumes:

Hard skills.

  • Customer Service
  • Reservation Management
  • Front Desk Operations
  • Conflict Resolution
  • Revenue Management
  • Housekeeping Management
  • Event Planning and Coordination
  • Sales and Marketing
  • Budgeting and Financial Analysis
  • Quality Assurance and Inspection
  • Staff Training and Development
  • Problem-solving and Decision-making

Soft Skills

  • Customer Service and Hospitality
  • Communication and Interpersonal Skills
  • Problem Solving and Decision Making
  • Adaptability and Flexibility
  • Time Management and Organization
  • Attention to Detail
  • Teamwork and Collaboration
  • Conflict Resolution and Negotiation
  • Empathy and Compassion
  • Multitasking and Prioritization
  • Cultural Awareness and Sensitivity
  • Sales and Upselling

Resume Action Verbs for Hotel Experiences:

  • Anticipated
  • Collaborated
  • Communicated
  • Coordinated
  • Implemented
  • Facilitated

Generate Your Resume Summary

resume format for hotel industry

Resume FAQs for Hotel Experiences:

How long should i make my hotel experience resume, what is the best way to format a hotel experience resume, which keywords are important to highlight in a hotel experience resume, how should i write my resume if i have no experience as a hotel experience, compare your hotel experience resume to a job description:.

  • Identify opportunities to further tailor your resume to the Hotel Experience job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hotel Experiences:

Hospitality, hospitality management, hospitality manager, hotel operations manager, airbnb property manager, assistant property manager, commercial property manager, property manager.

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5 Hotel Manager Resume Examples - Here's What Works In 2024

Every hotel has a manager or a team of managers, and with global and national tourism back on the rise after covid, there is increasing demand for these professionals. here are 3 resume examples that will help you build a resume that will land you a hotel manager job..

Hiring Manager for Hotel Manager Roles

A hotel manager is responsible for ensuring that all the hotel departments are operating efficiently to provide the best customer service. It is a fast-paced job with new challenges needing problem-solving every day. It is also a job that requires you to split your time between behind-the-scenes tasks with staff and customer-facing responsibilities. 

This profession is as popular with women as it is with men with both genders taking up about 50% of the just under 6k jobs in the United States today. An interesting fact, if you are looking to move to a place where you will be the most in-demand, Las Vegas, NV is the place to go.

Most hotel managers have a bachelor’s degree or other forms of further education, so recruiters will expect to see that on your resume. They will also be looking to see years of experience in the hospitality industry, so a strong experience section is very important for your resume. 

This guide will show you how to build not only a strong experience section but how to build a strong skills section and introduction section as well. We will also give you resume samples to get you started.

Hotel Manager Resume Templates

Jump to a template:

  • Hotel Manager
  • Hotel General Manager
  • Hotel Sales Manager

Jump to a resource:

  • Keywords for Hotel Manager Resumes

Hotel Manager Resume Tips

  • Action Verbs to Use
  • Related Sales Resumes

Get advice on each section of your resume:

Template 1 of 5: Hotel Manager Resume Example

A hotel manager manages hotel staff to ensure that customers have a great stay at their establishment. Tasks may include overseeing events, creating schedules for the staff, doing quality checks on the work of the staff, and handling any serious problems that may arise. If you work in a smaller hotel, you may need to manage all the departments. But in a larger hotel, you may be assigned a specific department to manage and you will work under a general manager. Here is an impressive hotel manager's resume.

A hotel manager resume sample that highlights the applicant’s customer-facing experience and hospitality certifications.

We're just getting the template ready for you, just a second left.

Tips to help you write your Hotel Manager resume in 2024

   include customer service experience..

Though a lot of your time will be spent managing staff, you will be dealing with customers as well. so ensure you include your customer-facing experience and your experience handling customer complaints and problems.

Include customer service experience. - Hotel Manager Resume

   Include relevant hospitality certifications.

Put yourself above your competition by making the extra effort to get hospitality certifications. It shows recruiters your commitment to the professions and your high knowledge level.

Include relevant hospitality certifications. - Hotel Manager Resume

Skills you can include on your Hotel Manager resume

Template 2 of 5: hotel general manager resume example.

A hotel general manager oversees all the hotel’s operations and ensures customers have a pleasant stay. General managers are usually needed for larger hotels and will have a number of managers under them who will manage the different departments. You need to be an exceptional leader, have great problem-solving skills, and must have a wealth of knowledge on hotel operations and the laws and guidelines hotels must follow. Take a look at this successful resume sample.

A hotel general manager resume sample that highlights the applicant’s career growth and experience level.

Tips to help you write your Hotel General Manager resume in 2024

   show promotions in the hospitality industry..

Recruiters like to see that you have grown in the hospitality industry. It shows your dedication to the industry, your wealth of knowledge in hospitality, and that you have been an exceptional employee who has received multiple promotions.

Show promotions in the hospitality industry. - Hotel General Manager Resume

   Indicate the size of previous employer hotels.

Give recruiters an idea of the size of teams or hotels you have managed in the past by noting the staff size or hotel revenue of previous employers. This applicant has previously managed a hotel with 50+ employees and $100m+ annual revenue.

Indicate the size of previous employer hotels. - Hotel General Manager Resume

Skills you can include on your Hotel General Manager resume

Template 3 of 5: hotel sales manager resume example.

The hotel sales manager is an experienced hospitality professional who oversees several aspects of a hotel’s daily business operations. Typically, the hotel manager is in charge of a large team of on-site hospitality staff. They also oversee special bookings and events, improve reservations percentages, and marketing strategies, manage budgets, resolve high-level guest complaints, and identify capital improvements for the property. To become a hotel sales manager, you will need a degree in hospitality management, business, or another related field. Hiring managers will also look for someone with extensive experience in hospitality, such as previous roles held as a lead concierge, front desk associate, events manager, or housekeeping supervisor. The best hotel managers have superb customer service and conflict resolution skills, as well as great organization and multitasking abilities.

A resume for a hotel sales manager with a master's degree in business administration and prior experience as a hospitality sales manager.

Tips to help you write your Hotel Sales Manager resume in 2024

   show your previous experience improving customer satisfaction scores.

When it comes to hotel management, making sure your guests are satisfied is one of the most important responsibilities you’ll have. So, to be considered for this role, make sure your resume highlights the previous experience you have with customer service and conflict resolution. Even better if you can highlight how you improved another property’s guest satisfaction rating.

Show your previous experience improving customer satisfaction scores - Hotel Sales Manager Resume

   Demonstrate your hotel marketing expertise

Although this is not a marketing-centric position, many hotel managers are responsible for marketing their property to ensure reservations keep rolling in. As a hotel manager, you may be asked to think of new marketing campaigns. To get hired for this role, it will be important to highlight any experience you have using digital marketing tools to garner more bookings.

Demonstrate your hotel marketing expertise - Hotel Sales Manager Resume

Skills you can include on your Hotel Sales Manager resume

Template 4 of 5: hotel sales manager resume example.

As the name suggests, this manager is in charge of the hotel's sales department. In this position, you would be working under a general manager. You will oversee the hotel’s marketing campaigns, and customer outreach strategies, among other tasks. Your goal is to maximize sales and profits. A strong sales background as well as a wealth of knowledge in the hospitality industry will be expected. Ensure your resume highlights both. Here is a strong resume sample.

A hotel sales manager resume sample that highlights the applicant’s effect on the bottom line and marketing background.

   Use metrics to show your effect on the bottom line.

The core function of sales is to increase revenue for the hotel. Show recruiters how successful you have been at doing that by including metrics of how much you and your team were able to increase sales and thereby revenue under your leadership in previous positions.

Use metrics to show your effect on the bottom line. - Hotel Sales Manager Resume

   Highlight your marketing background.

Marketing is a huge part of how you attract customers to your hotels and thereby how you make sales. Being able to show in your resume that you are particularly skilled and experienced in marketing is a huge advantage for your application. This applicant has included their marketing coordinator position in their experience section. Include your marketing experience in your resume.

Highlight your marketing background. - Hotel Sales Manager Resume

Template 5 of 5: Hotel Sales Manager Resume Example

Hotel sales managers are involved in the marketing of the hotel itself, and so it helps to indicate your ability to develop and implement successful marketing strategies. In this resume, the applicant references their marketing accomplishments alongside their ability to improve staff performance (including implementing CRM tools and educating the staff accordingly), giving the impression of overall capability when it comes to hotel brand management.

Hotel managers should emphasize their ability to market a hotel’s brand at different capacities, as well as their ability to work with staff and team members to improve performance (at either individual or multiple locations).

   Highlight marketing skills, especially those relevant to hotel management

Note how this applicant includes how they “implemented social media strategies that increased client interest by 20%” and attended more than 10 industry networking events with the net result of increasing sales by 20 percent. If you have similar accomplishments related to sales outreach, marketing, or developing campaigns (online and offline), you should include them to let hiring managers know that you won’t be slacking when it comes to promoting the hotel to gain business.

Highlight marketing skills, especially those relevant to hotel management - Hotel Sales Manager Resume

   Staff and team successes are included

This hotel sales manager includes their success at working with a variety of team members to improve the overall hotel performance, showcasing their well roundedness in hotel management. Their accomplishments include educating concierges, training staff, executing sales strategies with five national level sales managers, and working with hotel sales teams. To demonstrate that you have experience working with staff, sales teams, and team members at a variety of levels, you should opt to include any accomplishments that showcase your ability to lead.

Staff and team successes are included - Hotel Sales Manager Resume

We asked hiring managers at Marriott, Hilton, and Hyatt what they look for in a hotel manager resume. Based on their insights and our research, here are six tips to make your hotel manager resume stand out from the competition and land you an interview.

   Highlight your hospitality education and certifications

Many hotel manager positions require a degree in hospitality management or a related field. Be sure to prominently feature your education on your resume, including the degree earned, school attended, and graduation year.

In addition to formal education, certifications can also set you apart. Some examples of relevant certifications for hotel managers include:

  • Certified Hotel Administrator (CHA)
  • Certification in Hotel Industry Analytics (CHIA)
  • Certified Hospitality Revenue Manager (CHRM)
  • ServSafe Food Protection Manager Certification

Bullet Point Samples for Hotel Manager

   Quantify your hotel management achievements

When describing your hotel management experience, use specific numbers and metrics to quantify your achievements whenever possible. This helps hiring managers understand the scope and impact of your work.

Compare the following examples:

  • Managed front desk operations
  • Oversaw housekeeping staff

Instead, quantify your accomplishments like this:

  • Managed front desk operations for a 500-room hotel, improving guest satisfaction scores by 15%
  • Oversaw a housekeeping staff of 25, implementing a new cleaning system that increased efficiency by 20%

   Showcase your leadership and team management skills

Hotel managers are responsible for leading and coordinating teams across various departments. Emphasize your leadership abilities and people management skills throughout your resume.

Provide examples of how you have:

  • Trained, motivated, and mentored staff
  • Resolved conflicts and handled employee relations issues
  • Collaborated with other departments to achieve hotel goals
  • Implemented policies and procedures to improve team performance

Use strong action verbs like "led," "directed," "coached," and "united" to convey your leadership capabilities.

   Demonstrate your financial acumen

As a hotel manager, you'll be responsible for managing budgets, controlling costs, and driving revenue. Showcase your financial skills by including examples of how you have:

  • Developed and managed departmental budgets
  • Implemented cost-saving measures without sacrificing guest experience
  • Optimized room rates and inventory to maximize revenue
  • Analyzed financial reports to make data-driven decisions
Managed a $5M annual budget for a 250-room hotel, implementing cost-saving initiatives that reduced expenses by 10% while maintaining a guest satisfaction score of 95%.

   Tailor your resume to the specific hotel and position

Each hotel has its own unique brand, target audience, and priorities. Tailor your resume to align with the specific requirements and values of the hotel you're applying to.

For example:

  • If applying to a luxury hotel, emphasize your experience in providing high-end, personalized service
  • If the hotel caters to business travelers, highlight your expertise in meeting and event planning
  • If the hotel is known for its sustainability efforts, showcase any eco-friendly initiatives you've implemented

Incorporate keywords from the job description to demonstrate your fit for the role.

   Include relevant certifications and language skills

In addition to hospitality-specific certifications, include any other relevant certifications or skills that may set you apart. For example:

  • If the hotel has a strong international clientele, highlight your language skills
  • If the hotel uses a specific property management system, mention your proficiency with that software
  • If you have certifications in customer service, sales, or marketing, include those as well

Remember, the goal is to paint a well-rounded picture of your qualifications and demonstrate how you can contribute to the hotel's success in various ways.

Writing Your Hotel Manager Resume: Section By Section

  header, 1. put your name on its own line.

Your name should be the most prominent part of your resume header. It's how hiring managers will identify and remember you.

Put your name on its own line at the top of your header, and make sure it stands out:

Avoid combining your name with your contact details or title on the same line:

  • John Smith | Hotel Manager | [email protected]

2. Include your professional title

Including your professional title in your resume header can give hiring managers immediate context about your background and level of experience. For a hotel manager role, you might use titles like:

  • Hospitality Manager

Place your title below your name, either on its own line or grouped with your contact details. For example:

John Smith Hotel Manager [email protected] | 555-123-4567 | New York, NY

3. Use a professional email address

Your email address is one of the key pieces of contact information to include in your resume header. But make sure it's professional and appropriate. Use an email with your name in a simple format:

  • [email protected]

Avoid outdated email providers or addresses that are too casual or unprofessional:

It's worth setting up a new professional email account if needed - first impressions matter.

  Summary

A resume summary for a hotel manager is optional, but it can be a great way to provide additional context about your experience and qualifications that may not be immediately apparent from the rest of your resume. It's especially useful if you're changing careers or have a lot of experience in the industry. However, avoid using an objective statement, as it's outdated and doesn't provide value to the hiring manager.

When writing your summary, focus on your most relevant skills, experience, and accomplishments. Use metrics and specific examples to back up your claims, but avoid duplicating information that's already in your resume. Keep it concise and objective, and tailor it to the specific hotel manager position you're applying for.

How to write a resume summary if you are applying for a Hotel Manager resume

To learn how to write an effective resume summary for your Hotel Manager resume, or figure out if you need one, please read Hotel Manager Resume Summary Examples , or Hotel Manager Resume Objective Examples .

1. Highlight your leadership and management experience

As a hotel manager, your ability to lead and manage a team is crucial. Use your summary to showcase your leadership skills and experience.

  • Experienced hotel manager with 10+ years of leadership experience in luxury and boutique properties
  • Proven track record of leading cross-functional teams to deliver exceptional guest experiences and achieve revenue goals

Avoid generic or vague statements that don't provide specific examples of your leadership abilities.

  • Hardworking hotel manager with experience leading teams
  • Results-driven leader with a proven track record of success

2. Showcase your industry expertise and knowledge

Hotel managers need to have a deep understanding of the hospitality industry and stay up-to-date on the latest trends and best practices. Use your summary to highlight your industry expertise and knowledge.

Hospitality professional with 15+ years of experience in hotel operations, revenue management, and guest services. Extensive knowledge of industry trends and best practices, with a track record of implementing innovative strategies to drive guest satisfaction and profitability.

Avoid using jargon or buzzwords that may not be familiar to the hiring manager. Instead, focus on specific areas of expertise that are relevant to the hotel manager role.

3. Tailor your summary to the specific hotel and position

Every hotel is unique, with its own brand, culture, and guest demographics. Tailor your summary to the specific hotel and position you're applying for to show that you're a good fit for their needs.

For example, if you're applying for a hotel manager position at a luxury resort, highlight your experience in high-end properties and your ability to deliver exceptional guest experiences.

  • Luxury hotel manager with a proven track record of creating memorable guest experiences and driving revenue growth in 5-star properties

On the other hand, if you're applying for a position at a budget hotel chain, focus on your ability to optimize operations and control costs.

  • Experienced hotel manager with a track record of streamlining operations and reducing expenses while maintaining high guest satisfaction scores in economy and midscale properties

  Experience

The work experience section is the heart of your resume as a hotel manager. It's where you showcase your career journey, key accomplishments, and the skills that make you the perfect fit for the job. Let's break down the essential steps to writing a compelling work experience section that will impress hiring managers and land you an interview.

1. Focus on your most relevant experience

When writing your work experience section, prioritize the positions that are most relevant to the hotel manager role you're applying for. This could include previous hotel management experience, hospitality industry roles, or positions that required similar skills such as leadership, customer service, and problem-solving.

For example, if you're applying for a hotel manager position and you have previous experience as an assistant manager or front desk supervisor, make sure to highlight those roles prominently in your work experience section. On the other hand, if you have experience in an unrelated field, consider minimizing or omitting those positions to keep the focus on your most relevant qualifications.

2. Highlight your key accomplishments with metrics

As a hotel manager, your resume should demonstrate your ability to drive results and make a positive impact on the properties you've managed. One of the most effective ways to do this is by using metrics to quantify your achievements.

Here are some examples of how you can incorporate metrics into your work experience section:

  • Increased hotel occupancy rate by 15% through targeted marketing campaigns and exceptional guest service
  • Reduced employee turnover by 20% by implementing a comprehensive training program and fostering a positive work environment
  • Generated $500,000 in additional revenue by introducing new premium room categories and upselling strategies

By using specific numbers and percentages, you give hiring managers a clear picture of the value you can bring to their hotel.

3. Showcase your leadership and management skills

As a hotel manager, your leadership and management abilities are crucial to your success in the role. Make sure your work experience section highlights your experience in managing teams, delegating tasks, and resolving conflicts.

Here are some examples of how you can showcase your leadership and management skills:

  • Managed a team of 50+ employees across multiple departments, ensuring smooth daily operations and exceptional guest service
  • Developed and implemented standard operating procedures to streamline hotel processes and improve efficiency
  • Collaborated with cross-functional teams to plan and execute successful events, conferences, and weddings

Avoid simply listing your responsibilities without demonstrating your leadership capabilities. For example:

  • Responsible for managing hotel staff
  • Handled guest complaints and issues

Instead, focus on how you led your team to success and the positive outcomes you achieved.

4. Demonstrate your industry knowledge and expertise

Hotel managers are expected to have a deep understanding of the hospitality industry and stay up-to-date with the latest trends and best practices. Use your work experience section to showcase your industry knowledge and expertise.

For example, you can mention:

  • Experience with specific hotel management software, such as PMS (Property Management Systems) or CRM (Customer Relationship Management) tools
  • Familiarity with industry-specific regulations, such as health and safety protocols or labor laws
  • Participation in professional development courses or certifications relevant to hotel management

By demonstrating your industry knowledge, you show hiring managers that you have the skills and expertise needed to excel in the role and drive success for their hotel.

  Education

The education section of your hotel manager resume should be concise and highlight your most relevant qualifications. It's an opportunity to showcase your knowledge and skills that are directly applicable to the role. Follow these tips to create a compelling education section that will catch the attention of hiring managers.

How To Write An Education Section - Hotel Manager Roles

1. List your highest degree first

Start your education section with your highest degree, such as a bachelor's or master's degree in hospitality management, business administration, or a related field. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 2018

2. Include relevant coursework

If you're a recent graduate or have completed courses directly related to hotel management, consider including a list of relevant coursework. This can help demonstrate your knowledge and skills to potential employers.

However, avoid listing every course you've taken. Instead, focus on those that are most relevant to the hotel manager role, such as:

  • Hospitality Financial Management
  • Hotel Operations
  • Customer Service Management
  • Event Planning and Management

3. Highlight industry certifications

In addition to your formal education, include any industry certifications you've earned that are relevant to hotel management. These certifications can demonstrate your expertise and commitment to professional development.

Some examples of certifications to include:

  • Certified Hospitality Housekeeping Executive (CHHE)

4. Keep it concise for senior-level positions

If you're a senior-level hotel manager with extensive work experience, your education section should be brief and to the point. Hiring managers will be more interested in your professional accomplishments than your educational background.

Here's an example of what to avoid:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 1995 Relevant Coursework: Hospitality Financial Management, Hotel Operations, Customer Service Management, Event Planning and Management

Instead, keep it simple and concise:

Bachelor of Science in Hospitality Management, University of XYZ

Action Verbs For Hotel Manager Resumes

The right action verbs can help frame your accomplishments in an impressive light and leave a positive impression on recruiters. A hotel manager’s resume should discuss their experience using direct and vivid language. The action verbs should frame you as a leader and also as a multi-functional professional.

We have compiled a few action verbs that highlight the functions of a hotel manager. Use them where appropriate in your resume.

Action Verbs for Hotel Manager

  • Spearheaded
  • Orchestrated
  • Implemented

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Hotel Manager Resumes

Skills for hotel manager resumes.

To win an interview for the job you’ve been eyeing, your resume needs to show that you are capable of successfully completing all the functions of the job. Your skills section is the right place to clearly list your most relevant hard skills.

A hotel manager has a wide range of responsibilities that span multiple departments. As such their skill set must be equally diverse. You will want to list skills that relate to departments like housekeeping, food & beverage, and finances, just to mention a few. Here is a list of relevant skills that you can add to your resume’s skill section to impress recruiters.

  • Hotel Management
  • Hospitality
  • Hospitality Management
  • Food & Beverage
  • Front Office
  • Pre-opening
  • Rooms Division
  • Revenue Analysis
  • Customer Service
  • Guest Service Management
  • Reservations
  • Restaurant Management
  • Housekeeping
  • Event Management
  • Opening Hotels
  • Hotel Booking
  • Banquet Operations

How To Write Your Skills Section On a Hotel Manager Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

How To Write Your Skills Section - Hotel Manager Roles

Skills Word Cloud For Hotel Manager Resumes

This word cloud highlights the important keywords that appear on Hotel Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Hotel Manager Skills and Keywords to Include On Your Resume

How to use these skills?

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Screenshot of a Sales Director resume highlighting leadership and data analysis skills.

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COMMENTS

  1. Hospitality Resume Examples & How to Write

    1. Catch the hiring manager's eye with a resume objective. Your resume objective should grab the hospitality hiring manager's attention by summarizing everything they want to know about your experience in 2-3 sentences. To write the best resume objective possible, include resume keywords from the job ad.

  2. Hospitality Resume Example & Guide [+ Hospitality Skills]

    I'll share piles of tips and samples to write great hospitality industry resumes that'll help you bag the interview. 2. Use the Right Format for a Hospitality Resume. Disaster! The hiring manager just condemned your great hotel resume. Gordon Ramsay wouldn't use it to shine his shoes with now. ... You used the wrong hospitality resume format.

  3. Hospitality Resume Examples and Templates for 2024

    Resume Builder offers free, HR-approved resume templates to help you create a professional resume in minutes. Start Building. 1. Write a dynamic profile summarizing your hospitality hotel qualifications. Get readers focused on your resume with a strong profile to establish yourself as a dedicated professional in the hospitality industry.

  4. Hotel & Hospitality Resume Examples

    However, the salary will vary based on employer, job title and location. BLS also reported the following as median pay for similar occupations: Food and beverage serving workers: $25,980 per year. Gambling services workers: $29,120 per year. Property, real estate and community association managers: $59,230 per year.

  5. Hotel & Hospitality Resume: Examples and Best Practices

    Sample Resumes for Various Roles in the Industry. ... To create a standout hotel and hospitality industry resume, there are a few best practices you should keep in mind: Tailor your resume to the role: As mentioned earlier, your resume should be customized to fit the particular role you're applying for. This means highlighting the skills and ...

  6. Hotel Management Resume Examples & Writing Tips (2024)

    While the average hotel management professional earns $59,430 per year according to the Bureau of Labor Statistics, this industry offers much room for growth in terms of earning potential. Managers at high-end hotels and resorts can earn upwards of 100,000 dollars per year.

  7. Hospitality Resume: The 2022 Guide with 15+ Samples & Examples

    Again, as the hospitality sector is so broad, we will list the salary of 2 positions at both high and low levels of seniority to give you a better understanding of the pay scale of a hospitality worker: Hospitality Managers: PayScale: $45,000 / year. Salary.com: $76,651 - $140,596 / year. Indeed: $50,241 / year.

  8. Professional Hospitality Resume Examples

    Here are three examples of text that our builder might suggest for your hospitality resume: Scheduled deliveries of flowers, gifts and other products, and made reservations for spa services and dining. Oversaw fast-paced front desk operations at a busy hotel with as many as 200 nightly guests.

  9. Hospitality Resume—Examples & Tips for Hotel Job Application

    Here's an example of how to list your education on a resume: Hotel Resume Sample—Education Good Example. Education. Bachelor of Art: Public Relations, 2012-2015. University of Texas, Austin, United States. Expert Hint: If you are writing a resume with no experience in hospitality, you can add relevant coursework or scholarships to your ...

  10. Hospitality Resume Examples & Writing Guide 2024

    Corrected hospitality resume summary example. Passionate Hospitality Professional with experience in tourism, valet management, and front desk management. Previously worked as a front desk manager at a 4-star hotel, playing a major role in the hotel earning the title of 2021's Best Local Boutique Hotel in Savannah.

  11. Hospitality Resume Examples

    Demonstrate career progression. Detail your roles in reverse-chronological order, beginning with the most recent, to highlight your growth and advancement in the hospitality field. Use action words. Infuse your resume with words like "curated," "executed" and "elevated" to inject dynamism into your work history. Pro Tip.

  12. 5 Hospitality Resume Examples & Guide for 2024

    If the hospitality resume isn't the right one for you, take a look at other related guides we have: McDonalds Resume Example. Bar Manager Resume Example. Fast Food Resume Example. Baker Resume Example. Restaurant General Manager Resume Example. Head Bartender Resume Example. Restaurant Server Resume Example.

  13. 5 Hospitality Resume Examples to Win the Job in 2024

    Stephen Greet February 28, 2024. As a hospitality worker, you're a pro at customer service. Your efforts revolve around creating memorable experiences for guests, responding to their requests, and anticipating their needs. Your knack for communication fosters lasting connections, and your adaptability lets you thrive in fast-paced environments.

  14. 4+ Hospitality Resume Examples [with Guidance]

    Hospitality industry professional with a passion for creating memorable guest experiences, seeking a position where I can utilize my skills in customer service and problem-solving. ... The best way to format a Hospitality resume is to keep it clean, concise, and easy to read. Use a simple font and avoid using too many colors or graphics.

  15. Hospitality Resume Examples

    Hospitality Resume Examples. Whether you're applying for a job in housekeeping or management, your hospitality will need to emphasize a commitment to delivering the highest quality customer service and experience working as part of a team. You may want to include a headline or summary statement that clearly communicates your qualifications and ...

  16. Best Hospitality Resume Examples

    Step 1: Pick the best layout for your hospitality resume. Step 2: Choose the right hospitality resume format. Step 3: Start with contact information and basic personal details. Step 4: Create an intriguing hospitality resume title. Step 5: Craft a professional hospitality resume statement.

  17. 2024 Hospitality Management Resume Example (+Guidance)

    Here are some keywords and action verbs you might want to consider incorporating in your resume: 1. Customer Service: This is a key aspect of hospitality management. Use keywords like "customer satisfaction," "guest relations," "service excellence," and "customer retention." 2.

  18. How to Write a Hospitality Resume (With an Example)

    Example resume for hospitality roles. Below is an example of a resume for a hotel manager, which you can use as a reference when preparing your own hospitality resume: Ken Murray. [email protected]. 416-111-1212 Objective Highly effective and communicative hotel manager with 8+ years of professional experience.

  19. 2024 Hotel Experience Resume Example (+Guidance)

    The best way to format a Hotel Experience resume is to create a visually appealing and well-organized document that effectively highlights your skills, experience, and achievements in the hospitality industry. Here are some tips and recommendations for formatting your resume: 1.

  20. Free Entry-Level Hotel & Hospitality Resume Examples

    Industry Snippets. By viewing our free entry-level hotel and hospitality resume templates, you will learn how to write a resume to launch your career in this industry. Entry-Level Resume Pros and Cons. This format was built for applicants who have little professional experience, so they seek simple solutions.

  21. Hotel General Manager Resume

    Plan, organize, and manage all hotel services, including catering, reservations and accommodations, inventory, housekeeping, and business marketing. Follow work schedules and supervise a team of 20 personnel in routine assignments to improve productivity. Administer expenses while reducing overall service costs by 5%, ensuring a loyal customer ...

  22. Hospitality CV Examples & Writing tips 2024 (Free Guide)

    Leave a lasting impression with one of our 25+ CV templates designed to highlight your unique advantages. Easily download in Word or PDF format. Hospitality CV example Complete guide Create a Perfect CV in 5 minutes using our CV Examples & Templates.

  23. Hotel Management Trainee Resume Example

    Use a standard resume format, such as the one in this hotel management trainee resume sample, but where you would put work experience, play up your selling points. Create headers for "Leadership Activities and Interests," "Achievements," and "Skills.". If you were the vice president of your student council, illuminate that fact.

  24. 5 Hotel Manager Resume Examples for 2024

    A hotel manager's resume guide with 3 recruiter-approved resume samples, a skills list, and action verb suggestions to help you build an attractive resume. ... This could include previous hotel management experience, hospitality industry roles, or positions that required similar skills such as leadership, customer service, and problem-solving.