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Home » CV Personal Profile Examples » Customer Service CV Personal Statement Examples

Customer Service CV Personal Statement Examples

Last updated : 31 January 2019

By Guest Author

If you are in a Customer Service role or seeking a new customer service role then your personal profile needs to be all about your experience in this area. There are many environments where people work in customer services and you need to make sure that you set yourself apart from the others and have slightly different skills.

To see an example personal profile, please see the below example you can use as a guide:

Related :  CV Personal Profile Example for Student

CV Personal Profile Example for Customer Service

I have X years experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints, returns when not warranted etc.

I like to work in a methodical and organised manner through using lists and keeping accurate records and logs so that I know where I am up to with my calls and customers and who I need to get back to and by what date etc. I think giving good customer service is very important and I like to ensure that I listen to my customer’s needs and requirements as well as being able to fulfil my duties as a Customer Service Assistant.

I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.

I am now seeking more responsibility and feel that I am at a point where I can manage more customer accounts or manage a team of assistants and I am eager to continue progressing my career within customer services which I enjoy. I have achieved (any customer service awards internally or courses or anything that you are proud of).

Customer Service CV Personal Statement Examples

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How to Write a Customer Service Personal Statement

  • CV Templates & Advice
  • Customer Service

Customer service

Have you found the perfect customer service job ? Stand out from other applicants by writing a winning personal statement for your CV.

Follow our expert advice and guidance to create a customer service personal statement that successfully presents your knowledge, skills and experience to create a fantastic first impression.

We recommend using this 100-150 words to provide examples of how you match the job specification and why you are the perfect candidate for this role. If you’re looking for further advice, check out our  how to write a personal statement guide .

What to include in your customer service personal statement

Why you’re applying for the specific role:.

  • Mention why are you applying for this specific job role.
  • List what appealed to you about the job description.
  • Highlight any previous experience you have had in customer service.
  • List the skills you already possess that relate to this specific role
  • List any relevant subjects you have studied.
  • List your School/College/University
  • List your relevant qualifications.

Your customer service experience:

  • Mention previous experience and role if applicable.
  • Give examples of personality traits that make you a great candidate.
  • Mention any key skills that relate to the industry.

Short Example:

A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organised. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

If you’re applying for customer service jobs, we recommend that you also check out our customer service cover letter template .

Related links

  • How to Write a CV
  • 4 Hobbies & Interests Employers Like to See on a CV
  • How to Write a Personal Statement

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Guide to Excellent Customer Service Personal Statement Examples

Table of Contents

As a customer service professional, you want to ensure that your resume and personal statement reflect the skills employers are looking for. Writing an effective personal statement is vital for presenting yourself as the perfect job candidate – and it’s not always easy.

Here is a guide on writing customer service personal statement examples that will help you get noticed by hiring managers.

What Is a Customer Service Personal Statement?

A customer service personal statement summarizes your professional experience, qualifications, and goals as they relate to the customer service field. It is typically included in a resume or application form and should be tailored to the job you’re applying for.

What to Include in a Customer Service Personal Statement?

When writing a customer service personal statement , it is important to highlight your strengths and relevant experience. Utilizing keywords from the job description can help you demonstrate that you understand the role and what they expect of you. Ensure to include any customer service skills or qualifications in the job advertisement.

To get started, consider writing down some points about yourself and how they relate to the job:

  • Your previous customer service experience
  • Your communications skills
  • Areas where you have gone above and beyond for customers
  • Positive feedback from customers or employers
  • Any awards or certifications related to customer service

Once you have gathered all this information, you can begin writing your customer service personal statement. Focus on demonstrating that you are a trustworthy and reliable employee passionate about providing exceptional customer service.

Tips on Crafting an Engaging Customer Service Personal Statement

1. start with a strong introduction.

Your introductory paragraph should clearly explain who you are and what’s unique about you as a customer service professional. Make sure it’s concise but gives enough information about yourself so that employers know why you’re the best candidate for the job.

2. Focus on Your Strengths

When writing your customer service personal statement, highlight any unique skills or qualities you have that would benefit the position. Showcase your ability to think on your feet, problem solves, handle customer complaints, and adapt quickly in a fast-paced environment.

3. Include Relevant Experience

When discussing your professional history, include any experiences related to customer service. For example, if you’ve previously worked in retail or hospitality, mention it, as this will demonstrate your familiarity with customer interactions.

4. Show Enthusiasm for the Job

You want employers to know that you’re passionate about customer service. So try and include some excitement in your statement by showing off your eagerness to learn and grow in the field. Make sure that hiring managers can see that you’re motivated and ready to hit the ground running.

5. Proofread Your Statement

Once you’ve finished writing your customer service personal statement, take a step back and double-check for any mistakes or typos. Everything must be spelled correctly, as hiring managers often look for attention to detail when reading through applications.

Customer Service Personal Statement Examples

woman in black headphones holding black and silver headphones

If you’re finding it hard to start your statement, here are some customer service personal statement examples to inspire you:

 “I am an experienced customer service professional with over five years of experience in a call center setting. I have extensive knowledge of customer relations best practices and possess excellent communication skills. As a passionate customer service representative, I thrive in fast-paced environments and take great pride in providing exceptional customer experiences.”

“I have a degree in hospitality management and two years of retail experience. This makes me confident to say that I have the ability to provide top-notch customer service each and every time. My friendly demeanor and acute problem-solving skills make me an ideal candidate for any role in customer service. I am sure to be an asset to any team and look forward to the opportunity of joining your organization.”

“I have a dream for helping people and believe that my diverse professional background makes me uniquely qualified for this role. From working in sales and hospitality, to managing customer relations in both corporate and retail settings, I’ve had plenty of opportunities. I use them to hone my interpersonal skills and learn how to deal with customers from all walks of life. I’m confident that my communication abilities will make me a great addition to your team.”

By following these steps, you can craft an effective customer service personal statement that will help you get noticed by hiring managers . Remember to highlight your strengths, including relevant experience and qualifications, and showcase why you would make a great employee. A well-written personal statement will make your resume more likely to stand out from the competition!

Guide to Excellent Customer Service Personal Statement Examples

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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Customer Service Representative CV Example

Cv guidance.

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  • Related CVs

CV Tips for Customer Service Representatives

  • Highlight Your Customer Service Experience : Detail your experience in handling customer queries, resolving complaints, and maintaining customer satisfaction. Include specific roles and the types of customers you've dealt with.
  • Showcase Your Achievements : Quantify your impact on customer satisfaction levels, retention rates, or positive reviews. For example, "Improved customer satisfaction scores by 20% in Q1."
  • Align Your CV with the Job Description : Tailor your CV to the specific role, emphasizing relevant skills and experiences. If the job requires handling technical queries, highlight your technical knowledge and problem-solving skills.
  • Detail Your Technical Proficiency : List your proficiency in customer service software like Zendesk or Salesforce, as well as your comfort with CRM systems and live chat platforms.
  • Emphasize Communication and Problem-Solving Skills : Provide examples of how you've used your communication skills to resolve customer issues and your problem-solving abilities to turn around negative situations.

The Smarter, Faster Way to Write Your CV

cv personal statement examples for customer service

  • Championed a customer service initiative that improved customer satisfaction rates by 30%, as measured by post-call surveys and online reviews.
  • Managed a team of 10 customer service representatives, reducing average call wait time by 15% through effective scheduling and training.
  • Implemented a new CRM system that streamlined customer interaction tracking, leading to a 20% increase in efficiency and a more personalized customer experience.
  • Developed and delivered a comprehensive training program for new hires, resulting in a 25% decrease in onboarding time and a 10% increase in first-call resolution rates.
  • Handled escalated customer complaints, maintaining a resolution rate of 90% and ensuring high levels of customer satisfaction.
  • Collaborated with the sales and marketing teams to provide customer insights, contributing to a 15% increase in sales through targeted marketing campaigns.
  • Consistently met and exceeded performance targets, achieving an average customer satisfaction rating of 95% over a 12-month period.
  • Implemented a feedback system that led to a 10% reduction in customer complaints and a more streamlined customer service process.
  • Assisted in the development of a customer loyalty program, leading to a 20% increase in repeat customers and a 15% increase in overall sales.
  • Exceptional customer service skills
  • Team management and leadership
  • CRM system implementation and management
  • Training program development and delivery
  • Handling and resolving escalated customer complaints
  • Collaboration with sales and marketing teams
  • Performance target achievement
  • Customer feedback system implementation
  • Development of customer loyalty programs
  • Efficiency improvement and process streamlining

Customer Service Representative CV Template

  • Worked closely with [teams/departments] to improve [customer service aspect, e.g., response times, complaint resolution], demonstrating strong [soft skill, e.g., teamwork, communication].
  • Managed [customer service function, e.g., inbound calls, email inquiries], streamlining [process or task, e.g., complaint handling, customer feedback] to enhance [customer experience outcome, e.g., satisfaction scores, loyalty].
  • Implemented [system or process improvement, e.g., new CRM software, revised feedback process], resulting in [quantifiable benefit, e.g., 20% increase in customer satisfaction, 15% reduction in response time].
  • Played a pivotal role in [project or initiative, e.g., customer satisfaction survey, loyalty program launch], which led to [measurable impact, e.g., improved customer retention, increased sales].
  • Conducted [type of analysis, e.g., customer feedback analysis, service quality assessment], utilizing [analytical tools/methods] to inform [decision-making/action, e.g., service improvements, training needs].
  • Key contributor to [task or responsibility, e.g., complaint resolution, customer onboarding], ensuring [quality or standard, e.g., service excellence, customer satisfaction] across all customer interactions.
  • Major: Name of Major
  • Minor: Name of Minor

100+ Free Resume Templates

How to format a customer service representative cv, start with a strong profile summary, highlight relevant experience, detail your customer service skills, include relevant certifications and training, personal statements for customer service representatives, customer service representative personal statement examples, what makes a strong personal statement.

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cv personal statement examples for customer service

CV FAQs for Customer Service Representatives

How long should customer service representatives make a cv, what's the best format for an customer service representative cv, how does a customer service representative cv differ from a resume, related cvs for customer service representative.

Customer Service Agent CV

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28 Customer Service Resume Examples for 2024

Stephen Greet

Customer Service Resume

  • Customer Service Resumes by Experience
  • Customer Service Resumes by Role
  • Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 28 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

  • The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

cv personal statement examples for customer service

  • Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
  • Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
  • We suggest bold (but not garish) colors in the header and titles to draw attention.
  • Say goodbye to excess white space by adding some relevant projects you’ve worked on.
  • Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

Customer Service Associate Resume Example with 5 years experience

  • Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
  • Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
  • For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Customer Service Manager Resume Example with 9 years experience

  • Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
  • Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
  • If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Customer service lead resume example with 8 years of experience

  • Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

Senior customer success manager resume example with 8 years of experience

  • Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

Customer care resume example with client relations coordinator experience

  • Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

Airline customer service resume example with 4 years of experience

  • In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

Customer service call center resume example with telemarketing experience

  • It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
  • If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Customer service bank resume example with 4 years of experience

  • Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Insurance customer service resume example with 11 years experience

  • Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

Client service manager resume example with 11 years experience

  • And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Customer Service Specialist Resume Example with 10 years experience

  • Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
  • Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

Retail Customer Service Clerk Resume Example with 2 years experience

  • The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
  • We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
  • Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Customer Success Manager Resume Example with 10+ years experience

  • Challenge yourself to prove your impact with metrics.
  • For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
  • Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

Bilingual Customer Support Resume Example with 7 years experience

  • For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
  • Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
  • Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Customer Service Consultant Resume Example with 20+ years experience

  • Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
  • Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
  • Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

Customer Service Agent Resume Example with 7 years experience

  • As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
  • Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
  • Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Customer Service Success Specialist Resume Example with 5 years experience

  • Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
  • Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
  • Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

Customer Service Coordinator Resume Example with 8 years experience

  • That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
  • A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

Customer Service Advisor Resume Example with 13 years experience

  • Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
  • Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

Customer Service Technician Resume Example with 4 years experience

  • It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
  • Don’t be afraid to highlight your  hobbies and interests on your resume .
  • But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

Customer service representative resume example with 5 years experience

  • So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Call center customer service resume example with 5 years experience

  • Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Professional customer service resume example with 10+ years experience

  • Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

Customer service supervisor resume example with 3 years experience

  • If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

Remote customer service resume example with 2 years experience

  • By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Customer service sales resume example with 3 years experience

  • Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

  • Receptionist
  • Sales Associate
  • Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

  • Customer service skills
  • Formatting your customer service resume
  • Quantifying your previous impact
  • Customizing your resume for each job

cv personal statement examples for customer service

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

  • Answer telephone calls and emails promptly in Spanish and English
  • Maintain and extend client base through positive customer interaction
  • Excellent verbal and written skills in both Spanish and English
  • Strong organizational and analytical skills 
  • Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

  • Bilingual (Spanish and English)
  • Organized 
  • Strong verbal and written communication 
  • Proven customer success 
  • Empathetic 
  • Methodical and thorough documentation 
  • CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

  • Data analysis
  • Metrics-driven
  • Customer service reporting
  • Self-motivated
  • Social media
  • Creative problem-solver
  • Inquisitive

cv personal statement examples for customer service

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

  • Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
  • Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
  • The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
  • Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
  • Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

  • College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

Customer service resume objective

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

  • I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

Customer service resume summary

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

cv personal statement examples for customer service

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

  • Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
  • Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
  • Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
  • Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
  • Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
  • Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

  • Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
  • Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
  • Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

  • Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
  • Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
  • Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
  • No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

  • All of these are good ways to customize your job description points.
  • Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
  • Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

  • Outcomes like increased sales or error reductions are great metrics to include.
  • Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
  • Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

  • Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
  • Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

  • For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
  • Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

  • Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
  • Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

  • CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
  • Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

  • Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
  • Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

  • CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Create my free resume now

StandOut CV

CV personal statement examples

Andrew Fennell photo

If you want to secure job interview, you need a strong personal statement at the top of your CV.

Your CV personal statement is a short paragraph which sits at the very top of your CV – and it’s aim is to summarise the benefits of hiring you and encourage employers to read your CV in full.

In this guide I have included 17 CV personal statement examples from a range of professions and experience levels, plus a detailed guide of how to write your own personal statement that will get you noticed by employers

CV templates 

17 CV personal statement examples

To start this guide, I have included 10 examples of good personal statements, to give you an idea of how a personal statement should look , and what should be included.

Note: personal statements are generally used by junior candidates – if you are experienced, check out our CV profile examples instead.

Graduate CV personal statement (no experience)

Graduate with no experience CV personal statement

Although this  graduate has no paid work experience, they compensate for it by showcasing all of the skills and knowledge the have gained during their studies, and demonstrating how they apply their knowledge in academic and personal projects.

When you have little or no experience, it’s important to draw out transferable workplace skills from your studies and extracurricular work, to showcase them to employers.

Graduate CV personal statement (part time freelance experience)

Graduate with part time freelance experience CV personal statement

This candidate has graduated with a degree in biochemistry but actually wants to start a career in digital marketing after providing some digital freelance services to fund their studies.

In this case, they haven’t made much mention of their studies because they aren’t relevant to the digital marketing agencies they are applying to. Instead they have focused their personal statement around their freelance work and passion for the digital field – although they still mention the fact they are degree educated to prove their academic success.

CV builder

School leaver CV personal statement (no experience)

School leaver with no experience CV personal statement

This candidate is 16 years old and has no work experience whatsoever, but they compensate for this by detailing their academic achievements that relate to the roles they are applying for (maths and literacy are important requirements in finance and accountancy roles).

They also add some info on their extracurricular activities and school work-placements, to strengthen this student CV further.

    Top tips for writing a CV personal statement

  • Thoroughly research the jobs and companies you are planning to apply for to identify the type of candidate they are looking for – try to reflect that in your personal statement
  • Don’t be afraid to brag a little – include some of your most impressive achievements from education, work or personal life
  • Focus on describing the benefits an employer will get from hiring you. Will you help them to get more customers? Improve their workplace? Save them time and money?
  • If you have no work experience, demonstrate transferable workplace skills from your education, projects, or even hobbies

School leaver CV personal statement (part time experience)

School leaver with part time experience CV personal statement

Although this person has only just left school, they have also undertaken some part-time work in a call centre alongside their studies.

To make the most of this experience, they have combined their academic achievements with their workplace exposure in this personal statement.

By highlighting their GCSE results, summer programme involvement, work experience and expressing their ambitions to progress within sales, this candidate really makes an appealing case for hiring them.

College leaver CV personal statement (no experience)

College leaver with no experience CV personal statement

This candidate has left college with good grades, but does not yet have any work experience.

To compensate for the lack of workplace exposure, they have made their A level results prominent and highlighted skills and experience which would benefit the employers they are targeting.

Any recruiter reading this profile can quickly understand that this candidate has great academic achievements, a passion for IT and finance and the ability to transfer their skills into an office environment.

College student CV personal statement (freelance experience)

College student with freelance experience CV personal statement

As this student has picked up a small amount of freelance writing work during their studies, they have made sure to brag about it in their personal statement.

They give details on their relevant A level studies to show the skills they are learning, and boost this further by highlighting the fact that they have been applying these skills in a real-life work setting by providing freelance services.

They also include key action verbs that recruiters will be looking for , such as creative writing, working to deadlines, and producing copy.

Academic CV personal statement

Academic CV personal statement

Aside from junior candidates, the only other people who might use a personal statement, are academic professionals; as their CV’s tend to be more longer and detailed than other professions.

This candidate provides a high level overview of their field of study, length of experience, and the roles they have held within universities.

School leaver CV personal statement with and sports experience

School leaver with part time experience CV personal statement

Although this person has no work experience, they are still able to show employers the value of hiring them by selling their other achievements and explaining how they could benefit an organisation.

They expand on their sports club involvement to demonstrate their teamwork, leadership skills, communication and motivation, which are all important traits in the workplace, and will be looked upon favourably by recruiters and hiring managers.

They also draw upon their future plans to study business studies and take a part time job, to further prove their ambition and dedication.

History graduate CV personal statement

History graduate CV personal statement

This history graduate proves their aptitude for both academic achievement and workplace aptitude by showcasing valuable skills from their degree and voluntary work.

They do this by breaking down the key requirements for each and showing how their skills could be beneficial for future employers, such as listening, communication, and crisis management.

They also describe how their ability to balance studies alongside voluntary work has not only boosted their knowledge and skills, but also given excellent time management and organisational skills – which are vital assets to any employer.

Law graduate CV personal statement

Law graduate CV personal statement

This legal graduate makes the most from their work university work placements by using it to bulk out the contents of their CV personal statement.

They include their degree to show they have the necessary qualifications for legal roles, which is crucial, but more importantly, they showcase how they applied their legal skills within a real-life work setting.

They give a brief overview of the types of legal professionals they have been working alongside and the type of work they have been carrying out – this is all it takes to get the attention of recruiters and show employers they have what it takes to fulfil roles in the legal sector.

Medical student CV personal statement

Medical student CV personal statement

This medical student proves their fit for the role by showcasing the key skills they have gained from their studies and their work experience placements.

In just these few sentences, they are able to highlight the vast amount of experience they have across different disciplines in the industry, something which is particularly important in the medical sector.

As they have not graduated yet and are still studying, they have provided proof of their most recent grades. This can give the recruiter some indication as to the type of grade they could be graduating with in the near future.

Masters student CV personal statement

Masters student CV personal statement

This masters student has started by specifying their area of study, in this case, accounting, and given details about the specific areas of finance they are most interested in. This can hint towards their career goals and passions.

They have then carefully listed some of the key areas of accounting and finance that they are proficient in. For example, business finance, advanced corporate finance and statistics.

They have also outlined some of the transferable skills needed for accounting roles that employers will be looking out for, such as communication, attention to detail and analytical skills.

Finance student CV personal statement

Finance student CV personal statement

As this finance student has recently undertaken some relevant work experience, they’ve made sure to shout about this in their personal profile.

But more than this, they have included a list of some of the important finance skills they gained as a result of this work experience – for example, financial reporting, processing invoices and month-end reconciliations.

Plus, through power words and phrases such as ‘prevent loss’ and ‘ improve upon accuracy and efficiency’, they have also showcased how they can apply these skills in a workplace setting to benefit the potential employer.

Internship  CV personal statement

Internship CV personal statement

This digital marketing professional has started their personal profile by outlining their most relevant qualifications and work experience, most notably their freelance role as a content manager.

They have also provided examples of some of the key marketing skills that potential employers might be looking for, including very detailed examples of the platforms and tools they are proficient in – for example, LinkedIn, Twitter and Pinterest.

They have then closed their statement by giving a detailed description of the type of role or opportunity they are looking for. In this case, an in-house position in a marketing company.

Graduate career changer personal statement

Graduate career changer CV personal statement

Switching careers as a graduate can be tough. Especially when it comes to writing a personal statement that will attract employers in your new chosen field.

This candidate is looking to move from history teaching into journalism, so they have created a statement which briefly mentions their current workplace, but mainly focuses on highlighting transferable skills which are relevant to journalism. They achieve this by discussing the writing skills they use in their current role, and mentioning their hobby of writing – including some publications they have been featured in for extra brownie points.

Business management graduate personal statement

Business management graduate CV personal statement

This business management proves their ability to work within a junior business management position by swiftly highlighting their impressive degree (to ensure it is not missed) and summarising some of the real-life experience they have gained in management during their university placements and volunteering. They do not let their lack of paid work experience, stop them demonstrating their valuable skills.

PhD graduate

PhD graduate CV personal statement

PhD graduate roles attract a lot of competition, so it’s important that your CV contains a personal statement that will quickly impress and attract recruiters.

This candidate provides a short-but-comprehensive overview of their academic achievements, whilst demonstrating their exceptional level of knowledge in research, languages and publication writing.

By highlighting a number of skills and abilities that are in high-demand in the academic workplace, this CV is very likely to get noticed and land interviews.

How to write a personal statement for your CV

Now that you’ve seen what a personal statement should look like and the type of content it should contain, follow this detailed guide to one for your own CV – and start racking those interviews up.

Guide contents

What is a CV personal statement?

Cv personal statement or cv profile, personal statement format, what to include in a cv personal statement.

  • Personal statement mistakes

How to write persuasively

A personal statement is a short paragraph at the top of your CV which gives employers an overview of your education, skills and experience

It’s purpose is to capture the attention of busy recruiters and hiring managers when your CV is first opened – encouraging them to read the rest of it.

You achieve this by writing a tailored summary of yourself that explains your suitability for the roles you are applying for at a very high level, and matches your target job descriptions .

Personal statement basics

One question candidates often ask me is , “what is the difference between a personal statement and a CV profile?”

To be honest, they are almost the same – they are both introductory paragraphs that sit at the top of your CV… but there are 2 main differences

A personal statement tends to be used more by junior candidates (graduates, school leavers etc.) and is relatively long and detailed.

A CV profile tends to be favoured by more experienced candidates , and is shorter in length than a personal statement.

CV personal statement vs profile

Note: If you are an experienced candidate, you may want to switch over to my CV profile writing guide , or example CV profiles page.

To ensure you grab recruiters’ attention with your personal statement, lay it out in the following way.


You need to ensure that your personal statement sits at the very top of your CV, and all of it should be totally visible to readers, without the need to scroll down the page.

Do this by reducing the top page margin and minimising the space taken up by your contact details.

CV margins

This will ensure that your whole personal statement can be seen, as soon as your CV is opened.

We have a Word CV template which can help you to get this right.


Your personal statement needs to contain enough detail to provide an introduction to your skills and knowledge, but not so much detail that it bores readers.

To strike the right balance, anything between 8-15 lines of text is perfect – and sentences should be sharp and to-the-point.

As with the whole of your CV or resume , your personal statement should be written in a simple clean font at around size 10-12 to ensure that it can be read easily by all recruiters and employers.

Keep the text colour simple , ensuring that it contrasts the background (black on white is best) and break it into 2 or even 3 paragraphs for a pleasant reading experience.

It should also be written in a punchy persuasive tone, to help you sell yourself and increase your chances of landing interviews , I cover how to do this in detail further down the guide.

Quick tip: A poorly written CV will fail to impress recruiters and employers. Use our quick-and-easy CV Builder to create a winning CV in minutes with professional CV templates and pre-written content for every industry.

Once you have the style and format of your personal statement perfected, you need to fill it with compelling content that tells recruiters that your CV is worth reading.

Here’s what needs to go into your personal statement…

Before you start writing your personal statement, it’s crucial that you research your target roles to find out exactly what your new potential employers are looking for in a candidate.

Run a search for your target jobs on one of the major job websites , look through plenty of adverts and make a list of the candidate requirements that frequently appear.

Key words in job adverts

This research will show you exactly what to include in your personal statement in order to impress the recruiters who will be reading it.

Education and qualifications are an important aspect of your personal statement, especially if you are a junior candidate.

You should highlight your highest and most relevant qualifications, whether that is a degree, A levels or GCSEs. You could potentially go into some more detail around modules, papers etc. if they are relevant to the roles you are applying for.

It’s important that you discuss the experience you have gained in your personal statement, to give readers an idea of the work you are comfortable undertaking.

This can of course be direct employed work experience, but it doesn’t have to be.

You can also include:

  • School/college Uni work placements
  • Voluntary work
  • Personal projects
  • Hobbies/interests

As with all aspects of your CV , the content should be tailored to match the requirements of your target roles.

Whilst discussing your experience, you should touch upon skills used, industries worked in, types of companies worked for, and people you have worked with.

Where possible, try to show the impact your actions have made. E.g . A customer service agent helps to make sales for their employer.

Any industry-specific knowledge you have that will be useful to your new potential employers should be made prominent within your personal statement.

For example

  • Knowledge of financial regulations will be important for accountancy roles
  • Knowledge of IT operating systems will be important for IT roles
  • Knowledge of the national curriculum will be important for teachers

You should also include some information about the types of roles you are applying for, and why you are doing so. Try to show your interest and passion for the field you are hoping to enter, because employers want to hire people who have genuine motivation and drive in their work.

This is especially true if you don’t have much work experience, as you need something else to compensate for it.

CV personal statement mistakes

The things that you omit from your personal statement can be just as important as the things you include.

Try to keep the following out of your personal statement..

Irrelevant info

Any information that doesn’t fall into the requirements of your target roles can be cut out of your personal statement. For example, if you were a professional athlete 6 years ago, that’s great – but it won’t be relevant if you’re applying to advertising internships, so leave it out.

Generic clichés

Poor resume profile

If you are describing yourself as a “ dynamic team player with high levels of motivation and enthusiasm” you aren’t doing yourself any favours.

These cliché terms are vastly overused and don’t provide readers with any factual details about you – so keep them to a minimum.

Stick to solid facts like education, skills , experience, achievements and knowledge.

If you really want to ensure that your personal statement makes a big impact, you need to write in a persuasive manner.

So, how do you so this?

Well, you need to brag a little – but not too much

It’s about selling yourself and appearing confident, without overstepping the mark and appearing arrogant.

For example, instead of writing.

“Marketing graduate with an interest in entering the digital field”

Be creative and excite the reader by livening the sentence up like this,

“Marketing graduate with highest exam results in class and a passion for embarking on a long and successful career within digital”

The second sentence is a much more interesting, makes the candidate appear more confident, throws in some achievements, and shows off a wider range of writing skills.

Quick tip: A poorly written CV will fail to impress recruiters and employers. Use our quick-and-easy CV Builder to create a winning CV in minutes with professional templates and pre-written content for every industry.

Your own personal statement will be totally unique to yourself, but by using the above guidelines you will be able to create one which shows recruiters everything they need.

Remember to keep the length between 10-20 lines and only include the most relevant information for your target roles.

You can also check our school leaver CV example , our best CV templates , or our library of example CVs from all industries.

Good luck with the job hunt!

  • • Managed a team of 10 customer service associates, increasing team efficiency by 25% through process optimization.
  • • Developed a client retention program that boosted customer loyalty by 15% over 12 months.
  • • Orchestrated the adoption of new CRM software, enhancing customer interaction tracking across the department.
  • • Facilitated weekly training sessions for staff on evolving customer service best practices, contributing to a 10% reduction in customer complaints.
  • • Negotiated with software vendors to incorporate custom features into our service platform, enhancing user experience.
  • • Acted as a liaison between the customer service team and the IT department, streamlining communication and efficiency.
  • • Led the implementation of a new call center script, resulting in a 20% improvement in call resolution times.
  • • Oversaw the daily operations of a 15-member customer service team, increasing overall performance metrics by 10%.
  • • Collaborated on cross-functional teams to provide feedback and strategies for customer service enhancements.
  • • Successfully resolved 95% of escalated customer issues, maintaining high customer satisfaction rates.
  • • Introduced regular peer-review sessions to foster a continuous learning environment, leading to a 5% increase in team productivity.
  • • Handled an average of 50 customer calls per day, consistently meeting and exceeding quarterly KPIs by 10%.
  • • Contributed to a project that reduced average call handling time by 2 minutes, enhancing customer satisfaction.
  • • Mentored new hires in company protocols and customer handling techniques, sharpening the team's overall performance.
  • • Recognized as 'Advisor of the Month' for six consecutive months for top-notch customer service and dedication.

Customer Service CV Examples & Guide for 2024

Your customer service CV must showcase your communication skills prominently. They illustrate your ability to interact effectively with clients. Additionally, highlight your problem-solving prowess. It demonstrates your competence to manage and resolve customer issues efficiently.

Resume Example Fold Background

  • CV Format Tips
  • Summary or Objective?
  • Experience on Your CV
  • No Experience?
  • Top CV Skills
  • Education & Certifications
  • Key Takeaways

One CV challenge you might encounter in customer service is crafting a document that effectively highlights your problem-solving skills and experience with diverse customers. Our guide offers tailored advice to accentuate these attributes, ensuring your CV stands head and shoulders above the competition.

  • Applying best practices from real-world examples to ensure your profile always meets recruiters' expectations;
  • What to include in your work experience section, apart from your past roles and responsibilities?
  • Why are both hard and soft skills important for your application?
  • How do you need to format your CV to pass the Applicant Tracker Software (ATS) assessment?

If you're writing your CV for a niche customer service role, make sure to get some inspiration from professionals:

  • Sales Advisor CV Example
  • Travel Consultant CV Example
  • Sales Engineer CV Example
  • Medical Sales CV Example
  • Customer Service Manager CV Example
  • Call Centre CV Example
  • Sales Assistant CV Example
  • Customer Success Manager CV Example
  • Sales CV Example
  • Account Executive CV Example

Formatting your customer service CV to meet the role expectations

  • Use the reverse chronological order to showcase your experience, starting with your most recent role;
  • Include your contact details (email address, phone number, and location) - and potentially your professional photo - in the header;
  • Must-have CV sections include summary or objective, experience, education, and skills: curate the ones that fit your profile;
  • Your professional customer service CV should be between one-to-two pages long: select the longer format if you have more experience.

A little bit more about your actual CV design, ensure you're using:

  • plenty of serif or sans serif font (e.g. Montserrat, Exo 2, Volkhov) as they are Applicant Tracker System (ATS) compliant. Avoid the likes of Arial and Times New Roman because most candidates' CVs are in this typography.

When submitting your CV, are you still not sure what format it should be? Despite the myth that has been circling around , most modern ATS systems are perfectly capable of reading PDFs. This format is an excellent choice as it keeps all of your information intact.

Upload & Check Your CV

Drop your CV here or choose a file . PDF & DOCX only. Max 2MB file size.

Incorporate a touch of colour in headers or section breaks, but keep it professional and ensure it doesn’t detract from readability, especially in more conservative industries.

The top sections on a customer service CV

  • Contact Information is needed for easy communication.
  • Professional Summary showcases customer service expertise.
  • Work Experience demonstrates relevant job history.
  • Key Skills highlight customer handling abilities.
  • Education and Training display formal qualifications.

What recruiters value on your CV:

  • Highlight your communication skills by detailing experiences that required you to engage with diverse customers, demonstrating your ability to listen carefully and respond effectively.
  • Showcase your problem-solving abilities by including instances where you turned a customer complaint into a positive experience, reinforcing your aptitude for quick thinking and resolution.
  • Emphasize your patience and empathy by describing situations where you effectively managed customer expectations and dealt with difficult scenarios, portraying your customer-centric approach.
  • Illustrate your adaptability and learning skills by mentioning any customer service software or tools you're proficient in, as this shows your readiness to handle various technological aspects of the role.
  • Include any achievements or recognitions such as 'Employee of the Month' or positive feedback from customers, as they serve as evidence of your dedication to excellent customer service.

Recommended reads:

  • Reverse Chronological CV: Stuck in the Past or Future-Proof?
  • Understanding the Different Sections in Your CV - Guide for 2024

What information should you include in your customer service CV header?

The CV header is potentially the section that recruiters would refer to the most, as it should include your:

  • Contact details - your professional (non-work) email address and phone number;
  • Professional photograph - if you're applying hinting at the value you bring as a professional.

Many professionals often struggle with writing their customer service CV headline. That's why in the next section of this guide, we've curated examples of how you can optimise this space to pass any form of assessment.

Examples of good CV headlines for customer service:

  • Multi-Lingual Customer Support Specialist | Conflict Resolution Expert | Proactive Service Champion | 5+ Years’ Experience
  • Client Relations Manager | Strategic Planner | CRM Expert | Chartered Institute of Customer Service Certified
  • Senior Customer Experience Analyst | Data-Driven Insights | CX Improvement Initiatives | 8 Years in Service Industry
  • Lead Customer Service Representative | High-Volume Call Expert | Team Mentorship | NVQ Level 3 Qualified
  • Customer Satisfaction Coordinator | Product Support Guru | Efficient Problem Solver | BSc Business Administration
  • Head of Client Engagement | Relationship Building | Customer Journey Mapping | 10+ Years’ Senior Expertise

Catching recruiters' attention with your customer service CV summary or objective

Located closer to the top of your CV, both the summary and objective are no more than five sentences long and serve as an introduction to your experience. What is more, you could use either to entice recruiters to read on. Select the:

  • Summary, if you happen to have plenty of relevant experience . Feature your most impressive accomplishments and up to three skills that are relevant to the job you're applying for;
  • Objective, if you're just starting your career off . Provide your career goals and answer how you see the role you are applying for will match your professional growth.

Judging which one you need to add to your customer service CV may at times seem difficult. That’s why you need to check out how professionals, with similar to your experience, have written their summary or objective, in the examples below:

CV summaries for a customer service job:

  • With over 10 years of dedicated experience in customer support for technology firms and a consistent track record of increasing customer satisfaction rates, this seasoned professional brings to the table robust problem-solving skills and a profound technical knowledge. Recently awarded 'Customer Support Star' for implementing a novel ticketing system that reduced response times by 35%.
  • Renowned for leading a customer service team at a competitive retail company for five years, this candidate has successfully managed a volume of over 200 clients daily, improving customer retention by 20%. Expert in CRM software and communication protocols, they have effectively trained over 50 staff members, and pioneered a loyalty program that skyrocketed return business.
  • Former finance expert turned customer service enthusiast, aiming to leverage 8 years of client management and upselling expertise within the banking sector to build lasting customer relationships in a dynamic tech startup. Recognised for developing award-winning customer engagement strategies, pivoting to the tech industry to bring a fresh perspective on user experience and sustainable growth.
  • Eager to transfer a robust portfolio of project management and leadership skills into customer service excellence, this former real estate agency director aligns a decade of orchestrating high-stakes property deals with a passion for providing outstanding client care. Acknowledgement as 'Manager of the Year' for their groundbreaking customer feedback system underscores their commitment to client satisfaction.
  • Entering the customer service field, this ambitious individual is intent on applying their dynamic communication skills and fast-paced learning ability from their time in the hospitality industry. Enthusiastic about starting a career in client relations, they aim to bring forward a fresh perspective and unwavering dedication to ensuring customer delight at every interaction.
  • Fresh graduate with a degree in communication seeking to delve into the customer service industry, offering a newfangled approach rooted in academic expertise and a fervent desire to excel in helping customers navigate complex issues. Eager to contribute an academic foundation in interpersonal communication and conflict resolution to achieve exceptional customer service standards.

More detailed look into your work history: best advice on writing your customer service CV experience section

The CV experience is a space not just to merely list your past roles and responsibilities. It is the CV real estate within which you could detail your greatest accomplishments and skills, while matching the job requirements. Here's what to have in your experience section:

  • Prove you have what the job wants with your unique skill set and past successes;
  • Start each bullet with a strong, action verb, and continue with the outcome of your responsibility;
  • Use any awards, nominations, and recognitions you've received as solid proof of your skill set and expertise ;
  • align your experience with the role responsibilities and duties.

For more help on how to write your CV experience section, check out the next section of our guide:

Best practices for your CV's work experience section

  • Demonstrated ability to handle customer inquiries and complaints efficiently and professionally, ensuring customer satisfaction. Developed customised solutions that increased customer retention rates by 15%.
  • Managed a high volume of inbound calls, consistently meeting a target of 95% customer satisfaction through timely resolution and follow-up. Implemented feedback systems to improve service levels based on customer input.
  • Acquired expert knowledge of the company’s products and services to provide accurate and up-to-date information to customers. Conducted successful upselling techniques that resulted in a 20% increase in sales during customer interactions.
  • Coordinated with cross-functional teams to resolve complex customer issues, reducing escalation rates by 30%. Streamlined communication protocols to enhance interdepartmental collaboration.
  • Trained new customer service representatives in best practice approaches, systems usage, and communication skills, enhancing team performance by 25%. Created detailed training manuals tailored to specific roles within the service department.
  • Utilised CRM systems to track customer interactions and maintain detailed records, leading to a 40% improvement in query handling speed. Developed a tagging system to categorise and prioritise customer feedback for strategic analysis.
  • Implemented customer satisfaction surveys and analysed the results to identify areas for improvement, achieving a 10-point increase in the Net Promoter Score (NPS) within 6 months. Spearheaded quality improvement initiatives based on survey insights.
  • Employed active listening and empathy to build rapport with customers, resulting in a personal commendation rate of 30% above the team average. Adapted communication style to suit a diverse customer base from different cultural backgrounds.
  • Monitored and responded to customer service emails and social media messages within a 2-hour timeframe, exceeding department targets. Leveraged social media insights to adjust service strategies effectively.
  • Implemented a new CRM system, resulting in a 30% increase in customer satisfaction scores.
  • Successfully managed a team of 15 customer service representatives, ensuring high service levels and efficient response times.
  • Developed and executed a customer feedback program that led to the identification and resolution of recurring issues, boosting customer retention by 25%.
  • Spearheaded a cross-departmental initiative to streamline customer service processes, reducing average call handling time by 20%.
  • Trained 20 new customer service agents, equipping them with the skills to maintain a 95% customer satisfaction rate.
  • Negotiated with suppliers to improve the quality of customer support tools, enhancing overall service delivery.
  • Analyzed customer service data to identify trends and presented monthly reports, influencing the company's strategic planning.
  • Led a campaign to incentivize customer service excellence among peers which reduced staff turnover by 18%.
  • Coordinated with the IT department to troubleshoot and resolve a critical software issue, mitigating potential customer service disruptions.
  • Launched a loyalty program that led to a 10% increase in repeat customers within the first year.
  • Played a key role in a project team that developed a multilingual support system, expanding market reach.
  • Managed critical customer complaints, averaging a resolution time of under 24 hours, which enhanced brand reputation.
  • Optimized customer service protocols, which saw a reduction in average customer wait times from 15 minutes to 5 minutes.
  • Established a quality assurance program that raised service standards and accountability within the team.
  • Authored an internal training manual for new hires, leading to a more cohesive and informed customer service team.
  • Directed the resolution of technical issues for products, leading to a 40% decrease in returns.
  • Collaborated in a company-wide initiative to personalize customer interactions, which resulted in a 15% growth in customer lifetime value.
  • Provided mentorship to junior customer service representatives, improving overall team performance metrics.

Writing your CV without professional experience for your first job or when switching industries

There comes a day, when applying for a job, you happen to have no relevant experience, whatsoever. Yet, you're keen on putting your name in the hat. What should you do? Candidates who part-time experience , internships, and volunteer work.

  • How to Craft an Effective CV for a Part-Time Job
  • How to Address Employment Gaps on Your CV (With Templates for 2023)

If applicable, briefly mention a situation where things didn’t go as planned and what you learned from it, demonstrating your ability to learn and adapt.

Describing your unique skill set using both hard skills and soft skills

Your customer service CV provides you with the perfect opportunity to spotlight your talents, and at the same time - to pass any form of assessment. Focusing on your skill set across different CV sections is the way to go, as this would provide you with an opportunity to quantify your achievements and successes. There's one common, very simple mistake, which candidates tend to make at this stage. Short on time, they tend to hurry and mess up the spelling of some of the key technologies, skills, and keywords. Copy and paste the particular skill directly from the job requirement to your CV to pass the Applicant Tracker System (ATS) assessment. Now, your CV skills are divided into:

  • Technical or hard skills, describing your comfort level with technologies (software and hardware) . List your aptitude by curating your certifications, on the work success in the experience section, and technical projects. Use the dedicated skills section to provide recruiters with up to twelve technologies, that match the job requirements, and you're capable of using.
  • People or soft skills provide you with an excellent background to communicate, work within a team, solve problems . Don't just copy-paste that you're a "leader" or excel at "analysis". Instead, provide tangible metrics that define your success inusing the particular skill within the strengths, achievements, summary/ objective sections.

Top skills for your customer service CV:


Customer Relationship Management (CRM)


Computer Literacy

Product Knowledge

Order Processing

Issue Resolution Techniques

Help Desk Support

Salesforce Proficiency

Active Listening



Positive Attitude

Stress Management

Time Management

Conflict Resolution

Order your skills based on the relevance to the role you're applying for, ensuring the most pertinent skills catch the employer's attention first.

Listing your university education and certificates on your customer service CV

The best proof of your technical capabilities would be your education and certifications sections. Your education should list all of your relevant university degrees , followed up by their start and completion dates. Make sure to also include the name of the university/-ies you graduated from. If you happen to have less professional experience (or you deem it would be impressive and relevant to your application), spotlight in the education section:

  • that you were awarded a "First" degree;
  • industry-specific coursework and projects;
  • extracurricular clubs, societies, and activities.

When selecting your certificates, first ask yourself how applicable they'd be to the role . Ater your initial assessment, write the certificate and institution name. Don't miss out on including the completion date. In the below panel, we've curated relevant examples of industry-leading certificates.

Focus on describing skills in the context of the outcomes they’ve helped you achieve, linking them directly to tangible results or successes in your career.

  • How to Showcase Your Educational Achievements on CV: Examples, Templates, & Guide for 2024
  • How to Include CV Coursework on Your CV

Key takeaways

What matters most in your customer service CV-writing process is for you to create a personalised application. One that matches the role and also showcases your unique qualities and talents.

  • Use the format to supplement the actual content, to stand out, and to ensure your CV experience is easy to comprehend and follows a logic;
  • Invest time in building a succinct CV top one third. One that includes a header (with your contact details and headline), a summary or an objective statement (select the one that best fits your experience), and - potentially - a dedicated skills section or achievements (to fit both hard skills and soft skills requirements);
  • Prioritise your most relevant (and senior) experience closer to the top of your CV. Always ensure you're following the "power verb, skill, and achievement" format for your bullets;
  • Integrate both your technical and communication background across different sections of your CV to meet the job requirements;
  • List your relevant education and certificates to fill in gaps in your CV history and prove to recrutiers you have relevant technical know-how.

Customer Service cv example

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Frequently Asked Questions about Customer Service CVs

Q: how do i showcase my customer service skills if i don't have direct experience, q: should i include references on my customer service cv, q: how can i demonstrate my ability to handle difficult customers.

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CV examples

Customer Service CV

Shannon, a seasoned customer service professional, has selected the Cambridge template. After having worked in a series of customer-focused roles, this CV example showcases Shannon's ambition to find a senior role within the industry.

"Motivated and detail-orientated customer service professional with 10+ years of experience in leading teams in fast-paced environments. Track record of success in coaching, motivating, and guiding teams to achieve both business and personal career goals."

Customer Service CV example

Table of contents

How to Write a Customer Service CV (Tips and Examples)

The customer service field has seen tremendous growth and provides abundant job possibilities. From retail stores to call centres, hospitality, and more, personnel must offer exceptional service and make sure customers are happy with their business. You play an essential role in the organisation with the aim of keeping customers satisfied while supporting the sales process.

Regardless of your experience, it is challenging to create a good CV that impresses recruiters and hiring managers. In today's world, appearances count for a lot, but several factors must be considered. They include content, writing strategy, format, template, and additional career-related documents. To increase your chances of success, we suggest you tailor your CV to a job description while ensuring it is applicant tracking system (ATS)-friendly .

Explore our CV templates to help you finish your application and apply with well-designed career documents.

Customise this customer service CV example

Customer service cv example.

customer service cv example

Download this customer service CV sample

Shannon, a Customer Service Team Leader, has selected the Cambridge template in this example. After working in customer-focused roles, this professional CV example and template highlight Shannon's ambition to find a senior position within the industry.

Customer service matching CV and cover letter

Interested in a cover letter? See our matching customer service cover letter example to help you streamline your application.

What to include in a customer service CV?

Customer service is all about supporting your customers before and after to ensure an enjoyable experience with your brand or service. When writing a CV, it is essential to focus on the skills and qualities that make you an ideal candidate, similar to a secretary position. In addition, highlight your ability to support, interact and help others professionally.

The core CV sections typically include your personal profile, work experience, education, and key skills that target and align with your career goals. For more advice, see the article on how to improve your CV .

Focus on the skills and experience you have that are relevant to the role. Remember to be industry-specific and research the relevant terms associated with customer service. Adapting your CV to a specific role increases your chances of landing more interviews. Ultimately, recruiters or hiring managers want to see how and why you are the best candidate for the position. If you've got previous experience with from a web-chat job or excel in providing exceptional customer service working from home, make sure you highlight this in your CV.

Customer Service CV - Must-have sections

How to write a personal profile for a customer service CV

A compelling personal profile , also known as a personal statement, should demonstrate your experience and soft skills, specifically showcasing why you are the right fit for the role. This section is your first opportunity to impress a recruiter with your customer service knowledge or experience. Therefore, this brief elevator pitch should accurately reflect your current motivations and objectives.

Customer Service - Personal profile CV tips

When describing yourself in this section, pay close attention to your sentences' structure, key phrases, and conciseness. To strengthen your writing further, use action verbs throughout your CV to demonstrate how you are proactive and accomplish objectives or tasks.

Customer service CV personal profile example

Motivated and detail-orientated Customer Service Team Manager with 10+ years of experience leading teams in fast-paced environments. Track record of success in coaching, motivating and guiding teams to achieve business and personal career goals. Equipped to optimise internal processes by transforming insights into strategic business actions with strong problem-solving, communication, and interpersonal skills.

Customer Service Advisor CV personal profile example

Seasoned Customer Service Advisor with over 6 years of experience navigating complex customer inquiries and resolving issues promptly. Recognised for leading high-performing teams and fostering a culture of exceptional service delivery. Adept at analysing trends to propose innovative strategies for enhancing customer satisfaction and loyalty. Seeking to leverage exceptional communication and problem-solving skills to ensure seamless customer interactions while maintaining a strong focus on efficiency and quality.

Customer Service Assistant CV personal profile example

Energetic Customer Service Assistant with 3 years of experience, passionate about delivering top-notch assistance to customers. Adept at multitasking and handling diverse customer needs in a dynamic environment. Known for exceptional organisation skills and attention to detail, ensuring accuracy in handling customer inquiries and transactions. Quick to learn and eager to contribute positively to team success through a collaborative approach and a strong commitment to providing excellent service.

Customer Service Part-time CV personal profile example

Proactive Customer Service Part-time Professional with 1 year of experience. Eager to apply a customer-centric approach gained from previous experiences in providing support and resolving issues effectively. Possesses a strong work ethic and commitment to delivering exceptional service, balancing flexibility with reliability in meeting the demands of clients. A quick learner with a passion for contributing positively to a team while acquiring new skills and experiences in a customer-facing environment.

Customer Service Internship CV personal profile example

Ambitious Customer Service Intern seeking to land a job as a Junior Customer Service professional. Adept at leveraging theoretical knowledge in customer relations to contribute effectively within a team. Seeking to apply excellent communication skills and a proactive attitude in assisting with customer inquiries and support tasks. Enthusiastic about absorbing insights, honing skills, and gaining practical experience to lay a solid foundation for a successful career in customer service.

What skills to put on a customer service CV

To succeed in related customer service roles, such as a shop assistant or call centre agent, job seekers need solid communication abilities, ability to adapt, and know-how of company and product value. Having the right skills can benefit your CV, even if you lack experience or if you’re applying for a more experienced role, such as a Customer Service Manager.

Customer Service - CV skills - Soft vs hard skills

Your CV should include a mixture of hard, soft, and transferable skills. Hard skills are measurable and easily defined, while soft skills describe personal qualities and traits. Transferable skills are gained throughout your personal and professional life. If you’re new to the job market, a recent graduate, or have little experience, consider creating a skills-based CV .

Below are examples of skills to include on your CV, and you can get more insight into how to add skills to your CV.

Examples of soft skills:



Effective listening


Examples of hard skills:

Customer service skills

Sales and marketing

Team management

Product knowledge.

Examples of transferable skills:




Discover more skills by reading our cashier CV example article.

How to write work experience on a customer service CV

List your relevant experience and research the job you are targeting. Use action verbs and keywords from a job posting to summarise your duties. We suggest aiming for three to six lines to describe your work responsibilities and measurable achievements. Thus, structuring your work experience section like this ensures you create an eye-catching and effective CV.

Explore our hairdresser, cabin crew member , or bartender CV example articles for more inspiration.

Customer Service - Work experience on a CV tips

When writing your CV, list your most recent experience. Additionally, if you have experience over 15 years old, we suggest leaving them out and highlighting the transferable skills developed within that role within the additional experience section of your CV instead. For more tips on how to write this section, refer to our work experience guide .

Examples of work experience for a customer service CV:

Customer Service Team Leader, Microsoft, UK, London, 2020-2022

Directed and supported a team of 15 customer service representatives in managing a diverse client portfolio of 50+ accounts within the Dynamics CRM framework. Conducted extensive market research to identify evolving customer needs, adapting sales strategies to better cater to these requirements. Cultivated robust client relationships through proactive communication, frequent follow-ups, and swift responsiveness to client inquiries and concerns. Collaborated with the marketing department to develop and execute customer-centric campaigns aimed at enhancing client engagement and satisfaction.

Led the acquisition of new B2B clients, contributing significantly to a noteworthy £1.2 million increase in sales revenue within the inaugural year.

Consistently surpassed monthly and quarterly sales targets, exceeding benchmarks by an average of 20%, resulting in increased customer satisfaction and retention rates.

Conducted product demonstrations and tailored training sessions that led to a substantial 30% increase in client product adoption rates.

Customer Service Advisor, Amazon UK, 2015 - 2023

Managed a diverse portfolio of national accounts generating annual revenues exceeding £20 million, focusing on delivering exceptional customer service and support to key clients within Amazon UK. Improved collaboration between regional account managers to ensure consistent service delivery, aligning actions with customer service objectives.Analysed customer feedback and market trends to devise strategies that enhanced customer experience and satisfaction. Provided guidance and mentorship to a team of account coordinators and analysts to achieve service-orientated goals.

Achieved a remarkable annual revenue growth of 15% by implementing customer-centric service plans and initiatives, resulting in improved customer loyalty and retention.

Successfully negotiated and maintained high-value contracts, resulting in a 25% increase in overall customer satisfaction scores across the national account portfolio.

Implemented customer-focused operational changes, leading to a 40% increase in client satisfaction scores and increased positive feedback.

Customer Service Representative, Global Enterprises Inc., London, 2018-2021

Managed client relationships within the Dynamics CRM framework, focusing on providing exceptional customer service and exceeding client expectations. Conducted continuous customer research to adapt sales approaches and identify opportunities to enhance the overall customer experience. Prioritised proactive and empathetic communication to address client inquiries promptly and effectively. Conducted product demonstrations and tailored training sessions to ensure seamless product adoption and customer satisfaction.

Instrumental in acquiring new B2B clients, contributing significantly to generating £1.2 million in sales revenue within the initial year.

Achieved an average 25% increase in client satisfaction scores through personalised and attentive customer service, fostering long-term client relationships.

Conducted training sessions resulting in a substantial 35% increase in product adoption rates among clients, leading to increased customer loyalty and repeat business.

Remember to tailor your CV to be job-specific and refer to the role requirements on the job post to make your work experience relevant.

How to write a customer service CV with no experience

If you have little to no work experience, highlighting your relevant qualifications and certifications in customer service can effectively demonstrate your transferrable skills on your CV. Shift the attention from work experience to your relevant qualifications and certifications and place them at the top of your CV.

If you’re a school leaver , we suggest highlighting your A-levels, GCSE, or equivalent qualifications in English and sciences. Usually, a university degree may not be necessary, but employers would expect you to hold customer service-related qualifications, such as a Customer Service NVQ or BTEC in the UK. To learn more, read on how to create a skills-based CV .

Example of customer service CV with no experience:

Customer Service Intern, Boots UK, London, UK, 2022-2023

Collaborated closely with the customer service team, managing client inquiries and providing assistance to ensure customer satisfaction. Conducted research to identify emerging needs and preferences of clients, contributing insights to refine customer service strategies. Actively engaged in client interactions, responding promptly to inquiries and resolving issues to maintain high customer satisfaction.

Assisted in the onboarding of 10 new clients, supporting the initial stages of client acquisition and contributing to the growth of customer engagement.

Contributed to the improvement of customer service processes by suggesting and implementing innovative ideas during team meetings.

Participated in training sessions, absorbing knowledge and developing practical skills to enhance customer interactions.

How to write additional experience for a customer service CV

Customer service is a broad industry. Use this to your advantage and mention the various skills, duties, and tasks involved in this sector. An ideal customer service manager should have a wide range of experience to be successful. In addition to the core skills and knowledge required for the role, try listing additional courses and certificates on a CV to boost your chances of success further.

Use the additional experience section to highlight experiences that might be short-term or outdated. Try to include key responsibilities, achievements , and experiences within volunteer roles or previous employment where you had to supervise, manage or work within a team. If you need more inspiration, you can add hobbies and interests to your CV.

How to list education on a customer service CV

In the UK, you are not required to undergo higher education to achieve a customer service manager role, nor as an assistant. Yet, it is crucial to complete secondary or tertiary education and have GCSE qualifications. Most recruiters are less concerned with qualifications or certificates for this role. Instead, they focus on possessing good hands-on experience and relevant skills or qualities to perform in a role.

Customer Service - Education on a CV

When structuring education on a customer service CV, we suggest following a chronological CV format to make your application professional and easy to read. The details you should include in your education section are straightforward. Just mention the name of the school, its location, date of graduation, and the degree/diploma/certificate obtained. This should suffice for a customer service CV as far as hiring managers and recruiters are concerned.

Examples of education for a customer service CV:

Customer Experience Management, University of Manchester, 2020

BA (Hons) in Hospitality and Customer Relations, London School of Economics and Political Science

Business Administration, University of Edinburgh, 2021

For those without experience, highlight relevant qualifications or other experience to make your application appear more substantial. Refer to our graduate article if you need more ideas on improving your CV.

Key takeaways

It’s time to wrap up and summarise the essential points from this guide to writing a winning customer service CV. The key it to keep your CV tailored, relevant, and specific to your target job's needs. See our final key takeaways below:

Customer Service CV - Let's recap

Next steps?

When you're short on time and need a rapid CV turnaround, our expert team can handle the entire process with pre-prepared, stylishly formatted CV and cover letter templates . Explore our easy-to-use CV Builder with a job finder tool for navigating the job market effortlessly. We help structure winning applications, including top-notch customer service CVs, to land your dream role. To find out more about this, consult our CV Writing Service team.

Discover our modern CV article to ensure you stay ahead of the competition!

Looking to create a professional CV?

What education should you have to apply for a customer service position.

Depending on the industry, most applicants need GCSEs and secondary education for all customer service assistant roles. However, for higher-level roles such as store manager, you may be asked to have a higher education qualification or certificates to support your application. Nowadays, there are an increasing number of work from home jobs in customer service, which do not require further education and are very flexible. Learn more about remote and hybrid working opportunities .

How should you describe customer service skills on a CV?

Ensure this section is actionable and demonstrates how these skills relate to your job and responsibilities. For example, when describing customer service skills on a CV, you must focus on what experiences or tasks you have completed that make you competent and skilled for the role. Back your descriptions up with evidence and support your claims.

How should you say that you have customer service experience?

Provide an example of how you performed excellent customer service or demonstrated competencies for the role. Refer to the relevant skills and qualities listed in this article and the keywords and requirements in the job posting. It may be better to emphasise transferable and soft skills, as these can be acquired more easily.

What are the top 5 customer service soft skills on a CV?

The main qualities of customer service revolve around three Ps: professionalism, patience, and a people-orientated approach. As for the CV skills, we suggest including the following:


Conflict resolution

Time management.

Refer to how to add soft skills to a CV for more details.

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CV Example Customer Service

If you enjoy helping people and solving problems, then a role in customer service may be for you. Customer service representatives can work in almost any industry, performing a wide range of tasks. For instance, if you work in a retail environment, you may spend most of their time serving customers at the tills or monitoring stock. In a bank, you’ll be answering questions about account balances and overdrafts, while at a utility company, you’re handling questions about late bill payments.

In a B2B (business-to-business) or in a call centre environment, your responsibilities may be more focused on making outbound calls and generating sales leads.

As you can see the tasks of a customer service rep can vary greatly; however, recruiters typically expect to see the same things on a customer service CV: strong communication and conflict resolution skills, the ability to deliver a great customer experience, adaptability and more. Here’s how to package all this up in your CV.

Personal statement or profile

In customer service, you only have one chance to make a first impression. Whether you interact with customers over the phone, online or in person, the initial impression can set the tone for the entire customer experience.

The same applies to your personal statement or profile . As turnover in the customer service industry is high, recruiters want to know whether you’re just looking for your next job or whether you genuinely care about helping customers.

To stand out from the crowd, it’s worth mentioning any qualifications you have or specific areas of expertise:

I am a Customer Service Representative with over 2 years of experience in retail environments, including sales, tech support, and customer care. I am adept in customer care software, conflict resolution and quickly developing product knowledge, with an NVQ Level 2 qualification in Customer Service. I enjoy helping clients, customers and individuals, and solving any problems that they may have.

Work experience

There’s no shortage of customer service jobs. In fact, most entry-level roles only require 1-2 years of experience, if at all.

That said, if you’re looking for a position with a better salary, you will need to have some experience under your belt and demonstrate above-average customer service skills.

For example, do you handle calls fast while maintaining customer satisfaction? Perhaps, you consistently resolved complaints within a given deadline? If your experience is mainly from retail environments, focus on the additional revenue you generated by upselling products or how you processed transactions accurately under pressure:

Jan 2019 – present Customer Service Associate, Hemsley Financial Services, Watford

  • Answered 80+ incoming calls per day and consistently met targets for call length and call waiting times.
  • Delivered high-quality customer service, winning compliments from 15 customers.
  • Received an average feedback rating of 98% on monthly customer satisfaction surveys.

Sep 2016 - Dec 2018 Customer Service Agent, Primark, Watford

  • Resolved 95% of all allocated complaints within a 7-day timeline and won best customer service agent of the month.
  • Sold over 200 units of luxury goods daily and generated £700 in additional revenue.

In the UK, there are no specific degrees in customer service, unless you specialise in supply chain management, customer relationship management or service sector management.

However, there are a number of accredited courses available to help you provide excellent customer service and improve your interpersonal (communication and interaction) skills.

Although it’s not necessary to take a course in customer service, a certification can give recruiters and hiring managers confidence that you have a higher than average ability to do the job. It also shows that you’re committed to excelling in your work.

Jul 2015 - Aug 2016 NVQ Certificate/Diploma in Customer Service: Level 2, City of Westminster College, London

Modules: delivering customer, understanding customers, principles of customer service, understanding employer organisations and managing personal performance and development

Sep 2012 – Jun 2015 BA (Hons) Media Communications: 2:1, Regent’s University, London

In customer service, you may need a range of different skills . One day, you may be calming an upset customer and the next, you may be liaising with a supplier.

Some of these skills can include:

  • Interpersonal: Making customers feel comfortable and putting them at ease in stressful situations.
  • Accounting: Processing 80 daily transactions (sales and refunds) accurately.
  • Conflict resolution: Calming agitated customers and creating effective resolutions for companies and the business.
  • Product knowledge: Developed comprehensive product knowledge, contributing to an increase of £100 in daily sales.

In a customer service role, you’re likely to be exposed to a good deal of customers from different cultures with varying levels of English. This is where your foreign language skills can help.

As with any contact job, the ability to interact with customers in their language can facilitate interaction, put them at ease and lead to sales.

Depending on the needs of the company where you will be working, just being able to greet the customer and exchange a few words may be enough, if you’re mostly going to be serving customers or operating the tills.

However, the role will most likely call for more advanced language skills if you’re going to be dealing with account managers or sales executives:

English - native

French - fluent

Spanish - basic

Hobbies and Interests

While this section is optional in your CV , including your hobbies and interests may help sway a recruiter’s decision if they’re related to customer service, in any way.

For example, if you provide extra tuition at the weekends, you need to make sure your customers are satisfied or if you are captain of a sports team, this demonstrates an ability to work well with others:

Jan 2021 – present, Private English tutor, Online

  • Provide English lessons to young, foreign students, seeking to improve their spoken English.
  • Maintained 100% customer satisfaction.

Jan 2019 – present Sports Captain, Wetherby County Football Club

  • Coach and mentor under 16s
  • Focal point for team-related questions


Almost every role involves some form of customer service, whether it’s replying to internal or external emails, talking to clients on the phone or replying to social media posts.

However, if you don’t have direct customer service experience, a good tip is to include volunteer experience , for example , helping out in a charity shop or volunteering at a soup kitchen:

Aug 2018 – present Volunteer cook, Haley’s Soup Kitchen, Watford

  • Serving customers from all different backgrounds
  • Offering advice on housing and job searching.

82% of managers surveyed by Deloitte said they would prefer to hire candidates who had volunteering experience. This is because volunteering offers the opportunity to develop a wide range of professional skills, including leadership and communication.

Format and layout

As you can gain customer service in a range of different settings and roles, which resume format you use will depend greatly on your skills and experience.

If you’ve got the natural talent to help customers, but lack the practical experience, the functional or skills-based CV may be for you. This CV format highlights skills, while de-emphasising work history or gaps in experience.

Already have direct experience in the customer service industry? Then, you can opt for a reverse-chronological format , which focuses on your most recent experience first or a combination / hybrid CV, which highlights your work experience and your skills.

Layout and design

In a customer service role, you represent the face of a company. Therefore, it makes sense for your CV to reflect the style of the company.

For instance, if you’re applying at a trendy fashion brand, you can afford to be more creative with the design of your CV . On the other hand, if the company is more conservative, opt for a discreet and classic design to be on the safe side.

If you do decide to use colours on your resume , opt for pale grey, blue or green to make section headings and borders stand out. Avoid colours that contrast too greatly, such as red, orange or yellow as these can impair legibility.

With regards to fonts, 14 and 16 points are best to emphasise headings with smaller headings for normal text. Best fonts to use include Arial, Calibri, Georgia or Times New Roman, which all convey professionalism and dependability.

Hopefully, you now have everything you need to create your own customer service CV.

Create your CV as a customer service rep now!

Get ahead of the competition

Make your job applications stand-out from other candidates.

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Customer Service Resume Summary Examples

Customer Service Resume Summary Example

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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6 Remote Customer Service Resume Examples for 2024

Looking for a remote customer service job? This article offers strong resume examples and helpful advice. Learn how to highlight relevant skills, customer service experience, and remote work capabilities.

Portrait of Liz Bowen

  • 05 Jun 2024 - 4 new sections, including 'Where to put education', added
  • 05 Jun 2024 - 5 new resume templates, including Transition to Remote Customer Service, added
  • 03 Jun 2024 - Article published
  • 31 May 2024 - Resumes approved
  • 29 May 2024 - First draft complete

  Next update scheduled for 13 Jun 2024

Here's what we see in the best remote customer service resumes:

Showing Measurable Impact : The best resumes show impact using numbers. Show time savings , reducing customer support issues , increased customer satisfaction , and average handling time . Metrics matter in this job.

Include Relevant Skills : Include skills that you have and are on the job description. Some popular ones are CRM software , ticketing systems , live chat tools , multitasking , and data entry . Choose skills you have and are in the JD.

Trends In Virtual Roles : Remote roles look for comfort with digital tools and virtual teams . Show familiarity with remote communication platforms.

use this maybe to have a resume upload button widget 1: yellow Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Remote Customer Service Resume Sample

Where to put education.

Put your education section first if you have recently graduated or are currently a student. This helps potential employers see your qualifications right away.

If you have significant continuing education, such as a completed bootcamp or master's program, list this first even if you have work experience. This shows what you've been doing recently.

Highlighting remote experience

Emphasize any remote work experience you have clearly. This shows you can handle the unique challenges of working from home.

List skills that are specific to remote work, like proficiency with remote collaboration tools such as Zoom or Slack and self-management techniques. This will make your resume stand out.

Resume length

Aim to keep your resume to one page if you are entry-level or mid-level with less than 10 years of relevant experience. This makes your resume easier to read.

Consider moving older experiences like high school education or extracurriculars off your resume to save space. Use a template that makes good use of spacing.

Entry-Level Remote Customer Service Resume Sample

Showcasing customer service skills.

Focus on your strong communication skills. An employer needs to know you can effectively help customers.

Include examples of how you have resolved customer issues or improved customer satisfaction in previous roles. This shows you can handle the demands of customer service.

Remote Customer Service with CRM Specialization Resume Sample

Transition to remote customer service resume sample.

  •   Entry-Level Customer Service Resume Examples
  •   Customer Service Associate Resume Examples
  •   Retail Customer Service Resume Examples
  •   Customer Service Consultant Resume Examples
  •   Customer Service Advisor Resume Examples
  •   Customer Service Representative Resume Examples
  •   Customer Service Technician Resume Examples
  •   Customer Service Specialist Resume Examples

Quick links

Remote customer service, resume sample #1, resume sample #2, resume sample #3, entry-level remote customer service, resume sample #4, remote customer service with crm specialization, resume sample #5, transition to remote customer service, resume sample #6, additional resources, questions get in touch.


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    Here's how to write a CV personal statement and pitch yourself to a hiring professional: #1. Introduce Yourself. The very first sentence of your personal statement should indicate that you're a serious candidate for the position. Describe yourself and your work experience using strong adjectives and action verbs.

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