Outback Team Building & Training

16 Team Building Case Studies and Training Case Studies

From corporate groups to remote employees and everything in between, the key to a strong business is creating a close-knit team. in this comprehensive case study, we look at how real-world organizations benefited from team building, training, and coaching programs tailored to their exact needs.  .

Updated: December 21, 2021

We’re big believers in the benefits of  team building ,  training and development , and  coaching and consulting  programs. That’s why our passion for helping teams achieve their goals is at the core of everything we do.

At Outback Team Building & Training,  our brand promis e  is  to be  recommended , flexible,  and  fast.  Because we understand that when it comes to building a stronger and more close-knit team, there’s no one-size-fits-all formula. Each of our customers have a unique set of challenges, goals, and definitions of success. 

And they look to us to support them in three key ways:  making their lives easy by taking on the complexities of organizing a team building or training event; acting fast so that they can get their event planned and refocus on all the other tasks they have on their plates, and giving them the confidence that they’ll get an event their team will benefit from – and enjoy.

In this definitive team building case study , we’ll do a deep dive into real-world solutions we provided for our customers.

4 Unique Team Building Events & Training Programs Custom-Tailored for Customer Needs 

1. a custom charity event for the bill & melinda gates foundation  , 2. how principia built a stronger company culture even with its remote employees working hundreds of miles apart , 3. custom change management program for the royal canadian mint, 4. greenfield global uses express team building to boost morale and camaraderie during a challenging project, 5 virtual team building activities to help remote teams reconnect, 1. how myzone used virtual team building to boost employee morale during covid-19, 2. americorps equips 90 temporary staff members for success with midyear virtual group training sessions, 3. how microsoft’s azure team used virtual team building to lift spirits during the covid-19 pandemic, 4. helping the indiana cpa society host a virtual team building activity that even the most “zoom fatigued” guests would love, 5. stemcell brightens up the holiday season for its cross-departmental team with a virtually-hosted team building activity, 3 momentum-driving events for legacy customers, 1. how a satellite employee “garnered the reputation” as her team’s pro event planner, 2. why plentyoffish continues to choose ‘the amazing race’ for their company retreat, 3. how team building helped microsoft employees donate a truckload of food, 4 successful activities executed on extremely tight timelines, 1. finding a last-minute activity over a holiday, 2. from inquiry to custom call in under 30 minutes, 3. a perfect group activity organized in one business day, 4. delivering team building for charity in under one week.

two colleagues assembling bookshelves for kids with a bookworm builders team building activity

We know that every team has different needs and goals which is why we are adept at being flexible and have mastered the craft of creating custom events for any specifications.  

five colleagues doing a custom charity team building event together at a table

When the  Seattle, Washington -based head office of the Bill & Melinda Gates Foundation – a world-renowned philanthropic organization – approached us in search of a unique charity event, we knew we needed to deliver something epic. Understanding that their team had effectively done it all when it comes to charity events, it was important for them to be able to get together as a team and give back  in new ways .

Our team decided the best way to do this was to create a brand-new event for the Bill & Melinda Gates Foundation which had never been executed before. We created an entirely new charitable event – Bookworm Builders – for them and their team loved it! It allowed them to give back to their community, collaborate, get creative, and work together for a common goal. Bookworm Builders has since gone on to become a staple activity for tons of other Outback Team Building & Training customers! 

To learn more about how it all came together, read the case study:  A Custom Charity Event for the Bill & Melinda Gates Foundation .

nine colleagues sitting around a table doing an emotional intelligence group skills training program

Who said hosting an impactful training program means having your full team in the same place at the same time? Principia refused to let distance prevent them from having a great team, so they contacted us to help them find a solution. Their goals were to find better ways of working together and to create a closer-knit company culture among their 20 employees and contractors living in various parts of the country. 

We worked with Principia to host an  Emotional Intelligence  skill development training event customized to work perfectly for their remote team. The result was a massive positive impact for the company. They found they experienced improved employee alignment with a focus on company culture, as well as more emotionally aware and positive day-to-day interactions. In fact, the team made a 100% unanimous decision to bring back Outback for additional training sessions.

To learn more about this unique situation, read the full case study:  How Principia Built a Stronger Company Culture Even with its Remote Employees Working Hundreds of Miles Apart .

We know that employee training that is tailored to your organization can make the difference between an effective program and a waste of company time. That’s why our team jumped at the opportunity to facilitate a series of custom development sessions to help the Royal Canadian Mint discover the tools they needed to manage a large change within their organization. 

We hosted three custom sessions to help the organization recognize the changes that needed to be made, gain the necessary skills to effectively manage the change, and define a strategy to implement the change: 

  • Session One:  The first session was held in November and focused on preparing over 65 employees for change within the company. 
  • Session Two:  In December, the Mint’s leadership team participated in a program that provided the skills and mindset required to lead employees through change. 
  • Session Three:  The final session in February provided another group of 65 employees with guidance on how to implement the change. 

To learn more, read the full case study:  Custom Change Management Program for the Royal Canadian Mint .

Greenfield Global Uses Express Team Building to Boost Morale and Camaraderie During a Challenging Project

When Greenfield Global gathered a team of its A-Players to undertake a massive, challenging project, they knew it was important to build rapports among colleagues, encourage collaboration, and have some fun together.

So, we helped them host an Express Clue Murder Mystery event where their team used their unique individual strengths and problem-solving approaches in order to collaboratively solve challenges.

To learn more, read the full case study:  Greenfield Global Uses Express Team Building to Boost Morale and Camaraderie During a Challenging Project .

a group of colleagues participating in a virtual team building activity using zoom video conferencing

When the COVID-19 pandemic struck, we were proud to be able to continue supporting our customers’ goals with virtual team building activities and group training sessions.

a group of 25 teammates doing a virtual team building activity together on zoom

With remote work being mandated as self-quarantine requirements are enforced on a global scale, companies began seeking ways to keep their newly-remote teams engaged and ensure morale remained as high as possible.

And MyZone was no exception. When the company found themselves feeling the effects of low employee morale and engagement, they noticed a decrease in productivity and motivation.

To make matters even more difficult, MyZone’s team works remotely with employees all over the world. This physical distancing makes it challenging for them to build a strong rapport, reinforce team dynamics, and boost morale and engagement.

The company was actively searching for an activity to help bring their employees closer together during this challenging time but kept running into a consistent issue: the majority of the team building activities they could find were meant to be done in person.

They reached out to Outback Team Building and Training and we were able to help them achieve their goals with a Virtual Clue Murder Mystery team building activity.

four colleagues taking part in a virtual group skills training program

AmeriCorps members are dedicated to relieving the suffering of those who have been impacted by natural disasters. And to do so, they rely on the support of a team of temporary staff members who work one-year terms with the organization. These staff focus on disseminating emergency preparedness information and even providing immediate assistance to victims of a disaster.

During its annual midyear training period, AmeriCorps gathers its entire team of temporary staff for a week of professional development seminars aimed at both helping them during their term with the company as well as equipping them with skills they can use when they leave AmeriCorps.

But when the COVID-19 pandemic got underway, AmeriCorps was forced to quickly re-evaluate the feasibility of its midyear training sessions.

That’s when they reached out to Outback. Rather than having to cancel their midyear training entirely, we were able to help them achieve their desired results with four virtual group training sessions: Clear Communication ,  Performance Management Fundamentals ,  Emotional Intelligence , and  Practical Time Management .

Find all the details in the full case study: AmeriCorps Equips 90 Temporary Staff Members for Success with Midyear Virtual Training Sessions.

How Microsofts Azure Team Used Virtual Team Building to Lift Spirits During the COVID 19 Pandemic

With the COVID-19 pandemic taking a significant toll on the morale of its employees, Microsoft’s Azure team knew they were overdue for an uplifting event.

It was critical for their team building event to help staff reconnect and reengage with one another. But since the team was working remotely, the activity needed to be hosted virtually and still be fun, engaging, and light-hearted.

When they reached out to Outback Team Building and Training, we discussed the team’s goals and quickly identified a Virtual Clue Murder Mystery as the perfect activity to help their team get together online and have some fun together.

For more information, check out the entire case study: How Microsoft’s Azure Team Used Virtual Team Building to Lift Spirits During the COVID-19 Pandemic.

Helping the Indiana CPA Society Host a Virtual Team Building Activity That Even the Most Zoom Fatigued Guests Would Love

The Indiana CPA Society is the go-to resource for the state’s certified public accountants. The organization supports CPAs with everything from continuing education to networking events and even advocacy or potential legislation issues that could affect them.

But as the time approached for one of INCPAS’ annual Thanksgiving event, the Indiana CPA Society’s Social Committee needed to plan a modified, pandemic-friendly event for a group of people who were burnt out my online meetings and experiencing Zoom fatigue.

So, we helped the team with a Self-Hosted Virtual Code Break team building activity that INCPAS staff loved so much, the organization decided to host a second event for its Young Pros and volunteers.

For INCPAS’ Social Committee, the pressure to put on an event that everyone will enjoy is something that’s always on their mind when planning out activities. And their event lived up to their hopes.

For more information, check out the entire case study: Helping the Indiana CPA Society Host a Virtual Team Building Activity That Even the Most “Zoom Fatigued” Guests Would Love .

Stemcell Brightens Up the Holiday Season for its Cross Departmental Team with a Virtually Hosted Team Building Activity

When Stemcell was looking for a way to celebrate the holidays, lift its team members’ spirits, and help connect cross-departmental teams during the pandemic, they contacted us to help host the perfect team building activity.

They tasked us with finding an event that would help team members connect, get in the holiday spirit, and learn more about the business from one another during the midst of a stressful and challenging time.

So, we helped them host a festive, virtually-hosted Holiday Hijinks team building activity for employees from across the company.

For more information, check out the entire case study: Stemcell Brightens Up the Holiday Season for its Cross-Departmental Team with a Virtually-Hosted Team Building Activity .

a workgroup assembling a gift box to be sent to those in need with a philanthropic team building activity

We take pride in being recommended by more than 14,000 corporate groups because it means that we’ve earned their trust through delivering impactful results.

We’ve been in this business for a long time, and we know that not everybody who’s planning a corporate event is a professional event planner. But no matter if it’s their first time planning an event or their tenth, we  love  to help make our customers look good in front of their team. And when an employee at Satellite Healthcare was tasked with planning a team building event for 15 of her colleagues, she reached out to us – and we set out to do just that!

Our customer needed a collaborative activity that would help a diverse group of participants get to know each other, take her little to no time to plan, and would resonate with the entire group.

With that in mind, we helped her facilitate a  Military Support Mission . The event was a huge success and her colleagues loved it. In fact, she has now garnered a reputation as the team member who knows how to put together an awesome team building event.

To learn more, read the case study here:  How a Satellite Employee “Garnered the Reputation” as Her Team’s Pro Event Planner .

three colleagues grouped together outdoors doing an amazing race team building activity at their company retreat

In 2013, international dating service POF (formerly known as PlentyOfFish) reached out to us in search of an exciting outdoor team building activity that they could easily put to work at their annual retreat in  Whistler, B.C . An innovative and creative company, they were in search of an activity that could help their 60 staff get to know each other better. They also wanted the event to be hosted so that they could sit back and enjoy the fun.

The solution? We helped them host their first-ever  Amazing Race  team building event.

Our event was so successful that POF has now hosted The Amazing Race at their annual retreat for  five consecutive years .

To learn more, check out our full case study:  Why PlentyOfFish Continues to Choose ‘The Amazing Race’ for Their Company Retreat .

a large number of colleagues loading non perishable food items into a truck to be donated to charity as a result of their charitable team building activity

As one of our longest-standing and most frequent collaborators, we know that Microsoft is always in search of new and innovative ways to bring their teams closer together. With a well-known reputation for being avid advocates of corporate social responsibility, Microsoft challenged us with putting together a charitable team building activity that would help their team bond outside the office and would be equal parts fun, interactive, and philanthropic. 

We analyzed which of our six charitable team building activities would be the best fit for their needs, and we landed on the perfect one: End-Hunger Games. In this event, the Microsoft team broke out into small groups, tackled challenges like relay races and target practice, and earned points in the form of non-perishable food items. Then, they used their cans and boxes of food to try and build the most impressive structure possible in a final, collaborative contest. As a result, they were able to donate a truckload of goods to the local food bank.

For more details, check out the comprehensive case study:  How Team Building Helped Microsoft Employees Donate a Truckload of Food .

Time isn’t always a luxury that’s available to our customers when it comes to planning a great team activity which is why we make sure we are fast, agile, and can accommodate any timeline. 

Finding a Last Minute Team Building Activity Over a Holiday

Nothing dampens your enjoyment of a holiday more than having to worry about work – even if it’s something fun like a team building event. But for one T-Mobile employee, this was shaping up to be the case. That’s because, on the day before the holiday weekend, she found out that she needed to organize a last-minute activity for the day after July Fourth. 

So, she reached out to Outback Team Building & Training to see if there was anything we could do to help – in less than three business days. We were happy to be able to help offer her some peace of mind over her holiday weekend by recommending a quick and easy solution: a  Code Break  team building activity. It was ready to go in less than three days, the activity organized was stress-free during her Fourth of July weekend, and, most importantly, all employees had a great experience. 

For more details, check out the full story here:  Finding a Last-Minute Activity Over a Holiday .

From Inquiry to Custom Call in Under 30 Minutes

At Outback Team Building & Training, we know our customers don’t always have time on their side when it comes to planning and executing an event. Sometimes, they need answers right away so they can get to work on creating an unforgettable experience for their colleagues.

This was exactly the case when Black & McDonald approached us about a learning and development session that would meet the needs of their unique group, and not take too much time to plan. At 10:20 a.m., the organization reached out with an online inquiry. By 10:50 a.m., they had been connected with one of our training facilitators for a more in-depth conversation regarding their objectives.

Three weeks later, a group of 14  Toronto, Ontario -based Black & McDonald employees took part in a half-day tailor-made training program that was built around the objectives of the group, including topics such as emotional intelligence and influence, communication styles, and the value of vulnerability in a leader.

To learn more about how this event was able to come together so quickly, check out the full story:  From Inquiry to Custom Call in Under 30 Minutes .

A Perfect Group Activity Organized in One Business Day

When Conexus Credit Union contacted us on a Friday afternoon asking if we could facilitate a team building event for six employees the following Monday morning, we said, “Absolutely!” 

The team at Conexus Credit Union were looking for an activity that would get the group’s mind going and promote collaboration between colleagues. And we knew just what to recommend:  Code Break Express  – an activity filled with brainteasers, puzzles, and riddles designed to test the group’s mental strength. 

The Express version of Code Break was ideal for Conexus Credit Union’s shorter time frame because our Express activities have fewer challenges and can be completed in an hour or less. They’re self-hosted, so the company’s group organizer was able to easily and efficiently run the activity on their own.

To learn more about how we were able to come together and make this awesome event happen, take a look at our case study:  A Perfect Group Activity Organized in One Business Day .

Delivering Team Building for Charity in Under One Week

We’ve been lucky enough to work with Accenture – a company which has appeared on FORTUNE’s list of “World’s Most Admired Companies” for 14 years in a row – on a number of team building activities in the past. 

The organization approached us with a request to facilitate a philanthropic team building activity for 15 employees. The hitch? They needed the event to be planned, organized, and executed within one week. 

Staying true to our brand promise of being fast to act on behalf of our customers, our team got to work planning Accenture’s event. We immediately put to work the experience of our Employee Engagement Consultants, the flexibility of our solutions, and the organization of our event coordinators. And six days later, Accenture’s group was hard at work on a  Charity Bike Buildathon , building bikes for kids in need.

To learn more about how we helped Accenture do some good in a short amount of time, read the full case study:  Delivering Team Building for Charity in Under One Week .

Learn More About Team Building, Training and Development, and Coaching and Consulting Solutions 

For more information about how Outback Team Building & Training can help you host unforgettable team activities to meet your specific goals and needs on virtually any time frame and budget, just reach out to our Employee Engagement Consultants.  

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 From corporate groups to remote employees and everything in between, the key to a strong business is creating a close-knit team. That’s why you need to do team-building sessions as much as you can.

Teams That Changed The World (Team Case Studies)

Victoria Allen

Written by Victoria Allen

Apr 13, 2018  - Last updated: Aug 30, 2023

During our lifetime there are an abundance of occasions in which we are required to work as part of a team; most notably in the workplace, and because of this, organisations are habitually faced with complex problems, sometimes in higher levels of pressure circumstances.

Team development is more than just running team meetings and ticking of boxes. It involves making hard decisions, and working for the good of others even when the end is not in sight. Great teams cultivate a sense of psychological safety across the organization— from senior executive all the way down to entry-level colleagues.

What it Takes to Build a Top-Performing Team

The proper formation and careful maintenance of a team is crucial to the team's performance and success. Establishing a diverse team with mixed skills and strengths can improve team effectiveness and productivity. They also have a positive effect on the team's dynamics and help everyone achieve key goals individually and together.

Another vital element is communication. By communicating with one another and understanding each other’s communication styles and preferences, a shared culture is created.

Disagreements can be avoided (or easily resolved), with people understanding their individual and group roles in order for each team member to be striving for the same collective goal.

Research lead by Google  has concluded that the best teams included team members who listen to one another and show sensitivity. Studies have also shown that when people work in high performing teams, in contrast to working alone, they are more productive and report greater job satisfaction.

Working in a team results faster innovation, quicker mistake detection and correction, better problem-solving, and greater performance according to research findings.

History is littered with top performing team case studies, and in this article we will look at the three top performing teams that we believe changed the world as we know it.

Before we dive into the case studies, if you're wanting to build a high performing team then you should take a look at QuizBreaker . It's an all-in-one team engagement platform that helps brings teams closer together through a variety of great tools. They offer a 7 day free trial too.

NASA’s Apollo 11

A huge milestone for science and for mankind, NASA’s 1969 Apollo 11 mission is a great demonstration of high-performing teams.

Televised across the world, three astronauts made the revolutionary journey toward the moon and two of the three astronauts stepped foot onto the moon’s surface, creating history.

Whilst Neil Armstrong, Buzz Aldrin and Michael Collins are the well-known faces of this prodigious achievement, they wouldn’t have made it to the history books without the efforts of their supporting team - years of previous research and expertise allowed this mission to take place and succeed.

NASA’s Apollo 11

For two years prior to the operation, mission planners studied the moon’s surface using photographs from satellites and the Surveyor spacecraft, to find the best place for Apollo 11 to land. They needed to consider the geography of the surface, factoring in craters, boulders and cliffs, as well as the best time to land due to the positioning of the sun.

NASA’s Apollo 11

NASA has estimated that more than 400,000 people made the moon landings possible; scientists, engineers and technicians, who had never worked in aerospace before, were given contracts to design a machine capable of transporting humans safely to out of space.

The astronauts visited the laboratories in order to create a human connection to foster a more cohesive team – the workers met the men whose lives were in their hands. In the operations control room, during each flight, there were numerous technicians guiding and supporting those heading into outer space. Essentially, each step of the way, communication was paramount, enabling the team behind NASA’s Apollo 11 to achieve a historical milestone.

NASA’s Apollo 11

The Manhattan Project

The American-led mission to develop the world’s first atomic weapon during WW2 was code-named the Manhattan Project .

It was and still is, thought of as a highly controversial assignment, though it is hard to dispute that it is an excellent example of a top performing senior leadership team.

The task began in 1942 after authorisation from U.S. President Roosevelt. Utilising the minds’ of some of the world’s leading scientists and military personnel, the Manhattan Project started as an attempt to beat the Nazis in a race against time to build a nuclear weapon. However, with hindsight, we now know that the Nazis would not be successful in their attempts to build an atomic bomb.

The Manhattan Project

Involving over 130,000 individuals, spread across 13 locations in the United States of America and Canada, and all sworn to secrecy, this mammoth of a project had a huge risk of exposure and sabotage and therefore communication and coordination would be vital to this mission’s success.

The Manhattan Project

One of the reasons why the Manhattan Project is considered one of the greatest examples of the top performing team case studies is that often, within the realm of research and invention, scientists have a desire to compete against others in order to gain notoriety for their work.

However in this instance, scientists (and other specialists) worked within a team and adopted a group mentality in order to achieve a shared goal.

The Royal Society of London

The Royal Society of London is a classic and old example of a top performing team. Granted a royal charter by King Charles II, the Royal Society of London was the first national scientific institution in the world.

Founded in 1660 and often referred to as “the invisible college”, the society was orchestrated by its team leaders in order to encourage the exchange of scientific and philosophic ideas and theories. The society’s motto “Nullius in verba” is translated as “take nobody’s word for it”. The motto was upheld as a manifest of the members’ drive to verify all statements by the means of scientific facts and experimental research findings.

The Royal Society of London

Notable members over the years have included the legendary Sir Isaac Newton, Charles Darwin, Albert Einstein, and Stephen Hawking.

When the society was formed, during a time dominated by prejudice, war and political unrest, the group prided itself of the fact that it accepted members of all backgrounds.

Papers were exchanged between the scientific scholars, and within the space of just 70 years the science we employ in everyday life today was developed. This includes the sciences of anatomy, astronomy, botany, chemistry, physics and zoology.

The team’s achievements were established on a foundation of trust, support and respect, as well as a collective goal – the advancement of science.

Many of us use Wikipedia on a regular basis and do not stop to think what a great example of teamwork the website portrays.

Volunteer writers and editors contribute by inputting knowledge and facts about the world onto the website in order to create an accessible and easily understood encyclopedic database. Without an army of regular employees, the team worked together to build the biggest database of information of all time.

Wikipedia is one of the most viewed websites in the world and is the result of the cumulative efforts of a vast, and somewhat anonymous, team.

Wikipedia

In the world of sports, when thinking about top performing team case studies, one famous team in particular comes to mind.

The New Zealand national rugby union team

The All Blacks , are considered to be one of the greatest performing international teams in history.

Representing a country of just 4.5 million inhabitants, the All Blacks appear to be an untouchable team. They have won the title in 3 World Cups and accomplish a better ratio of wins than other sports teams, making them the foremost sports franchise in history.

In their 125 year long history, the All Blacks have won more than three-quarter of the games they have participated in which is a statistic unsurpassed by any other national sports team. Despite the frequent long periods of time spent away from family whilst touring for matches internationally, the team have a strong determination and drive to achieve a common goal - to win every game and maintain their reputation. All Black team players, including the coach, are seen as equal and as important components in the creation and maintenance of a successful team.

The All Blacks

Nature - Birds

There are even examples of effective team performance in nature; think of geese, for example, each winter the flock work together in order to achieve their common goal - reaching their seasonal destination. Communicating by honking at one another, they encourage those who appear to be losing momentum or getting tired.

Or, by flying in a v-shape formation, the geese reduce the drag for those behind them. The same principles could be implemented in an organisational team. Or, by nurturing a team mentality, all members share a common goal and feel supported by one another.

Birds

History teaches us that in order for teams to be successful, the conditions must be right. Nurturing management styles, and awareness of others working styles are just some of the contributing factors that aid the creation of a high performance team.

Google’s " Project Aristotle " has highlighted the fact that when individuals join an organisational team, they do not want to leave their individuality and personality at home. People want to be their true selves and feel that they are free to share ideas and thoughts in a psychologically safe environment.

Communication, empathy and mutual understanding all create a productive environment for increased performance and job satisfaction.

By understanding each other’s work styles, strengths and attributes, work stops becoming an act of labour and becomes a collective goal or mission.

No man is an island. Business is a team sport!

About the author

Victoria is a Psychology Masters graduate and works in psychology research/copywriting. She has a background in marketing and has previously worked within the NHS in the Mental Health services. Victoria loves animals and is a self-confessed Pinterest-addict. She is always dreaming of her next travel adventure.

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short case study on teamwork

  • Real Life Examples of Successful Teamwork [9 Cases]

short case study on teamwork

Instead of retelling the same old stories about the best teamwork practices from companies such as Google, Chevron, or the Southwest airlines (which don’t really help when you have a small-to-medium team), we decided to find real-life examples of successful teamwork.

We asked everyday entrepreneurs, CEOs, and HR managers one simple question:

How did you improve teamwork in your organization?

Here are the best 9 examples we came across.

3-step onboarding

short case study on teamwork

Developing teamwork should start as soon as the new employee walks through the door. According to Lauren McAdams , career advisor and hiring manager at ResumeCompanion.com , the most successful method for creating excellent intra-team relations was instilling a sense of teamwork early on in the onboarding process.

”While we do experiment with different team-building measures, there are three that have become common practice:
First, during onboarding, we have new employees shadow an experienced “coach” who is tasked with helping their integration into the team. After the initial phase, we assign the new employees to shadow other people so they get to have more than one “coach”.
Next, when we begin a new project, I personally assign mini-teams to handle those projects. These smaller units are often comprised, in part, of employees who haven't had a chance to work together. This way, new hires get an opportunity to work and develop relationships with everyone they collaborate with.
And finally, leadership rotates on these projects so different people have a chance to test their leadership skills. Also, since project teams always have different people on them, everyone in the company gets to know each other at some point by working together. This level of exposure and collaboration resulted in very strong teamwork at our company.”

Role switching

short case study on teamwork

Some organizations encourage their employees to walk a mile in someone else's shoes. Lee Fisher , an HR manager at Blinds Direct , says that successful teamwork should be based on solidarity, respect, communication, and mutual understanding. With that in mind, his company has been organizing a series of team-building events over the years.

“Our most unconventional event to date was the 'Role Switch'. It was launched across our web and marketing department. In the event, each team member switches roles with a colleague. Usually, team members work together closely but they don’t really understand the complexities of other person’s role.
Spending a day in your colleague’s shoes highlights their efforts, which brings more understanding and respect for one another. The 'Role Switch' was a huge success: it brought the team closer together and made people more considerate of other's workloads and requirements .”

Cross-training

short case study on teamwork

Sharing experience with your peers is important, but recognizing where they can best help you improve is even more important. According to Steven Benson , founder, and CEO of Badger Maps , his company has benefited from one self-initiated cross-training session which resulted in an increase in both teamwork and productivity.

”An example of successful teamwork at our company was when the customer relation department put together an initiative of cross-training and specializing team members for different roles. After deciding who will focus on what, the group sat down and taught one another what they would need to become the expert in their respective area.
Because people were cross-trained, they had a broader set of skills they could use to handle customer interaction - which resulted in fewer hand-offs. This not only enhanced teamwork and productivity, but also improved customer satisfaction. Everyone worked as a team and covered for one another, which made everything move smoothly and quickly."

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Scheduled breaks and self-reflection

short case study on teamwork

Publicly reflecting on achievements increases everyone’s morale. Bryan Koontz , CEO of Guidefitter , considers teamwork to be more than just brainstorming ideas or helping a colleague on a project - it’s about fostering a culture of trust and respect.

“A few ways we cultivate an environment of trust and respect is through meetings, or rather "breaks", that don't necessarily focus on work. By scheduling “break” times in our calendars, we allow our employees to talk, relax, and discuss the ins-and-outs of their days.
We also strengthen our teams through brief weekly meetings with the entire office: each Wednesday morning we huddle up to recap the past week, with each employee sharing one professional and one personal "win". This encourages everyone to pause for self-reflection on their achievements, often serving as motivation to their peers while forging a bond among our team members.”

Team traditions

short case study on teamwork

Members of jelled teams  have a strong sense of identity and often share traditions like getting together for a drink after work. According to Katerina Trajchevska co-founder and CEO of Adeva , establishing team traditions is the foundation upon which teamwork is built.

“Rather than using one particular method for strengthening our team, we focus on creating an environment that fosters team spirit and communication. We organize after hours drinks and hangouts, and develop a culture that encourages everyone to speak up and take part in the big decisions for the company.
Team traditions can do wonders, no matter how trivial they seem: we have a team lunch every Friday, celebrate birthdays and other important dates, and celebrate one of our national holidays together. All of this has contributed to a more cohesive and a close-knit team.”

Unconventional business meetings

short case study on teamwork

Some companies use their business meetings to improve teamwork within the organization by making them fun and laid-back. James Lloyd-Townshend , CEO of Frank Recruitment Group  believes that bringing teams together in an informal environment improves teamwork, strengthens bonds, and bolsters morale - which is why he decided to spice up the company’s monthly meetings.

”One unusual method we’ve introduced is “First Thursdays”: we start off our monthly business meetings with a business review, promotions, and awards - and then move on to an open bar event.
Apart from “First Thursdays,” we also have “Lunch Club”: another monthly event where employees enjoy an all-expense-paid afternoon to celebrate their success and enjoy fine dining and have fun with their colleagues.
However, the most popular team building method we employ is our incentivised weekends away. Our top-performing consultants get the chance to travel to major cities such as London, New York, and Miami as the rewards for their hard work.”

Peer recommendations

short case study on teamwork

Some companies are building teamwork through peer recognition. Jacob Dayan , a partner, and co-founder of Community Tax said that encouraging employees to be active participants in recognizing their peers has proven to be quite a powerful motivational tool.

”I ask employees to share or report instances when someone on their or another team has been particularly helpful or has gone above and beyond their call of duty. After we thank the contributing employee for their input, we make sure the employee being acknowledged knows the source of information. Having employees “nominate” their peers for recognition has the additional bonus of bringing them closer together and building camaraderie with long-term productivity benefits.”

However, Mr. Dayan is well aware that peer reports and nominations can be driven by personal feelings (positive as well as negative), and can give an unrealistic representation of certain employee's contribution.

”Personal relationships, both close and less so, are an important consideration when pursuing this approach, which is why we do not hand out recognition without validating the worthiness of the employee's contribution. We ask the appropriate manager to review the submission and keep an eye on it over time, just to make sure there are no dubious activities.”

Conflict resolving

short case study on teamwork

Successful teamwork happens when members of a group trust each other, are comfortable expressing themselves, and deal effectively with conflict, according to Laura MacLeod , a licensed social worker specialized in group work, an HR consultant, and a mastermind behind “From the inside out project” .

”Many companies think that team building is about company picnics, happy hours, and other fun events. These things are fine, but they don't address the real issues people face when they have to work together. Going out for a drink with someone you can't get along with will be just as uncomfortable and awkward as trying to finish a project with that person - the only difference is having alcohol as a buffer.”

According to Laura, certain team-building exercises can help individuals overcome both intragroup and personal conflicts .

“Choose simple activities that help build cohesion and trust amongst team members. For example, you can use “Pantomime in a circle” exercise: without using words, pass an imaginary object (a bucket of water or a ball) around the circle; the point of the exercise is for group members to rely on each other to complete the activity.
When it comes to personal misunderstandings, you might want to choose an activity where you are actually allowed to yell at a person. So, pair off people and have them repeat opposing sentences (such as it’s hot/it’s cold) back and forth - going from soft to very loud. This will allow people to get out strong emotions in a non-threatening way, and blow off some steam in the process.”

"Spotless" team-building exercise

short case study on teamwork

Dmitri Kara , a tenancy expert at Fantastic Cleaners , shared with us a team-building exercise his team uses to increase cooperation and efficiency.

”Everybody in the office has to simultaneously perform a 2-to-5-minute cleaning routine (like wipe their desk, keyboard, monitor, shelves). But there’s a catch: the tools are limited. For example, make everybody wipe the dust off their desks at the same time but provide only 2 sprayers and 1 roll of paper towel (if your team has 10 members)-. Scarcity will encourage people to share and help each other.”

Besides providing obvious benefits (like a cleaner working environment), Dmitri says this team building activity boosts organization, improves long-term productivity, and develops a sense of morale, discipline, and shared responsibility. He even shares how the exercise came into being:  

”At first it was not really a dedicated exercise. The first time we did it all together, it was because of a video shoot. But since it felt good, a few days later somebody said, "let's do that again". And that's where the whole thing came to be.”

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  •  Culture

4 Team Building Experiences to Create a Harmonizing Team

Team building experience helps organizations create a positive company culture, align employees with shared values, and improve communication among employees.

Nagma Nasim

Table of Contents

A report suggests that the number of companies investing in virtual team building has risen by 2,500, and why wouldn't it? A Gallup study has reported that an engaged team can show immense productivity and record a 23% in profitability showcasing the need to invest in generating team building experience. Take the Bills and Gates Melinda Organization for example. 

They aim to enhance the well-being of billions of people globally and they achieve this by supporting initiatives in healthcare, education, and poverty reduction.  

So, as a philanthropic organization, the Bill & Melinda Gates Foundation has a long history of charitable and philanthropic work. Therefore, to come up with a unique team building experience that resonates with the employees in a meaningful way, they collaborated with Outback. 

They quickly came up with an activity called 'the Bookworm Builders' for this event. There were small teams of two or three, and the group members collaboratively constructed bookshelves for underprivileged children. Each team designed and built a unique shelf, which was then donated by the organization to Treehouse, a local non-profit dedicated to supporting the education of foster youth.  

This initiative provided a valuable opportunity for each team to work together, express their creativity, and contribute to the educational development of local children in a meaningful way. This small event helped them collaborate, communicate, and be understanding of each other. 

With the Gallup research showing that “concentrating on employee engagement can help companies withstand, and possibly even thrive, in tough economic times,” it is important to create an engaging team-building experience. This article will explain different types of team building experiences, how to create a good one, and more for your better understanding.  

What is a team building experience? 

A team building experience is a planned activity or program that helps a group of colleagues work together more effectively. These activities can involve games, challenges, or discussions designed to improve communication, trust, and problem-solving skills among team members. 

Team building experiences play a valuable role in shaping a positive corporate culture. When elicited rightly, these activities provide opportunities for employees to, 

  • Collaborate outside the pressures of everyday work. 
  • Fosters better communication, trust, and understanding among colleagues.  
  • Improve their problem-solving skills and develop a stronger sense of camaraderie.  

Ultimately, these positive team dynamics contribute to a more productive and enjoyable work environment for everyone. 

What are the different types of team-building experiences? 

Team-building experiences can take a variety of formats to enhance collaboration and communication within a group. These include: 

  • Outdoor activities : Engaging in physical activities outside the workplace fosters teamwork in a new environment. 
  • Indoor challenges : Problem-solving exercises conducted indoors can encourage creative thinking and communication within a team. 
  • Workshops and seminars: Educational sessions focused on teamwork and communication skills can provide valuable knowledge and tools. 
  • Volunteering and community service: Working together for a charitable cause can build camaraderie and social responsibility within a team. 
  • Team Retreats: Spending dedicated time away from the usual work environment allows teams to focus on collaboration and team development. 

How to create a team-building experience? 

Effective teamwork is essential for any organization's success. Following is how you can create a successful team-building experience: 

1. Identify your objectives 

Begin by defining the desired outcome of the team-building activity. Are you aiming to improve communication? Strengthen problem-solving skills? Or perhaps boost overall team morale? A clearly defined objective will guide your selection of activities and ensure the experience is focused and productive. 

2. Know your team 

Consider the size, personalities, and interests of your team members. This will help you choose an activity that is both engaging and accessible to everyone.  For instance, an introverted team might benefit more from a collaborative problem-solving challenge, while an extroverted group might enjoy a high-energy activity that encourages active participation. 

3. Plan the timeline 

Determine the timeframe for the team-building experience. Will it be a short activity integrated into a regular meeting, a dedicated half-day event to allow for in-depth exploration or a multi-day retreat for a more immersive experience? The ideal timeframe depends on your goals and your team's availability. 

4. Select the best activity 

Choose an activity that aligns with your goals and is suitable for your team. There are numerous options available, from creative brainstorming sessions to strategic escape rooms or collaborative games. Consider activities that encourage interaction and communication, while also providing opportunities for team members to discover and utilize each other's strengths. 

5. Align with team values 

Ensure the chosen activity reflects the team's core values and fosters a sense of shared purpose.  For example, if your team prioritizes innovation, consider a design thinking challenge.  A team focused on client satisfaction might benefit from a role-playing exercise that simulates client interactions. Aligning the activity with team values reinforces these values and strengthens the team's identity. 

6. Promote inclusivity 

Make sure everyone feels comfortable participating, regardless of background or skill level. Offer options for different abilities and encourage open communication. This might involve providing clear instructions, breaking down complex tasks into smaller steps, or offering alternative ways to contribute. An inclusive environment ensures everyone feels valued and fosters a stronger sense of team spirit. 

7. Reflection is key 

After the activity, hold a discussion to reflect on the experience.  What were the key takeaways? How can these learnings be applied to future teamwork?  Encourage honest feedback and open discussion to solidify the learnings and translate them into actionable steps for improved collaboration within the team. By reflecting on the experience, you can ensure that the team-building activity has a lasting positive impact. 

What are a few team-building experience ideas? 

Some effective team-building experience ideas include: 

1. Volunteer activity: Organize an opportunity for team members to work together for a social cause. This will build camaraderie and a sense of shared purpose. 

2. Collaborative scavenger hunt: Plan a scavenger hunt that requires teamwork and problem-solving skills. This will encourage communication and collaboration among team members. 

3. Professional development workshops: Host workshops or seminars on skill development, industry trends, or leadership. These sessions will allow team members to learn from each other and build relationships. 

4. Group sporting event : Organize a sporting event or activity for the team, such as a tournament or a casual game. This can help to break the ice and promote bonding among team members. 

Case studies

Following are the two case studies to showcase the significance of generating team building experience. 

1. Amazon organize a thrilling scavenger hunt for 30 employees in Milan for enhanced employee engagement 

Amazon needs no introduction, and its approach to establishing employee engagement has always remained unique. Amazon recently was planning a conference in Milan and desired a "fun Scavenger Hunt" for their 30 employees.  

Since these employees didn't frequently work together, the goal was to create a team-building activity that would encourage exploration of the new city. Meanwhile, they wanted to foster camaraderie and connections within the group. Considering budget constraints for the conference's social events, a cost-effective solution was also a key factor. So, they collaborated with Wildgoose. 

Wildgoose proposed a perfect team-building activity for Amazon in Milan. They designed a Self-Managed Milan City Explorer Challenge; a high-tech scavenger hunts accessible through a mobile app on attendees' smartphones. 

The content creators at Wildgoose crafted unique challenges around Milan's history, culture, and landmarks. Teams navigated the city centre using the app, encountering trivia questions, photo opportunities, and interactions with locals.  

This activity fostered team bonding while allowing participants to experience the beauty of Milan. The teams used the app to form groups, download the software, and access the challenges. A live map guided them throughout the city.  An event manager monitored the activity online, scoring photos and videos, and keeping teams engaged. 

Nearing the end, the manager prompted teams to return to a designated finish point. A countdown timer added excitement as teams raced to complete final challenges.  Afterward, the client received links to a photo/video presentation and final scores to celebrate the winning team.

Clients thoroughly enjoyed exploring the city through our engaging and interactive team challenge. The user-friendly app, accessible on personal devices, allowed Wildgoose to offer a flexible and cost-effective solution that maintained high attendee participation.  Furthermore, the remote support team ensured the client's confidence and provided the necessary guidance for a smooth, self-managed experience.

2. Deloitte holds exceptional team building experience to encourage a shared sense of community 

Deloitte , a multinational professional services network wanted to hold a thrilling event. They aimed to create a fun and engaging experience for all 140 employees, including a significant number of recent additions to their team.  The ideal event would encourage participation from everyone and provide a refreshing change of scenery by taking place outside of the office environment.

Deloitte sought The Big Smoke's assistance in planning a celebratory event for their summer party. The scavenger hunt proved to be the ideal solution for Deloitte's summer celebration. The Big Smoke designed a personalized hunt featuring challenging cryptic clues, puzzles tailored to their company, and activities that resulted in humorous video footage. This experience served as the perfect way to initiate their summer festivities. 

This event provided a fun and engaging experience that fostered creativity and teamwork. More importantly, it allowed colleagues who may not have had prior opportunities for social interaction, gel properly with each other. It successfully removed participants from their usual work environment and encouraged collaboration, laughter, and a shared sense of enjoyment. 

Conclusion 

Team building experiences significantly contribute to employee engagement as it helps foster a sense of friendship, trust, and collaboration among coworkers. These activities help employees develop stronger relationships, which in turn leads to improved communication, problem-solving, and overall job satisfaction. However, to maximize the experience, try implementing Empuls . It helps organizations create a positive company culture, align employees with shared values, and drive multiple people initiatives from a single platform by: 

  • Running employee engagement surveys . Analyze engagement metrics and identify areas for improvement after each team-building experience.  
  • Running employee satisfaction and loyalty survey, namely the Pulse survey , by analyzing employee behavior and providing real-time actionable insights to improve company culture. 
  • Allowing for open communication and collaboration through one-on-one feedback and peer recognition.  

Enable continuous feedback and improvement throughout the employee lifecycle through real-time surveys, allow peer-to-peer recognition, and drive multiple people initiatives from Empuls. 

Learn to Build and Sustain a Culture that Connects, Engages, and Motivates your People.

Nagma Nasim

-->Nagma Nasim -->

Nagma is a content writer who creates informative articles, blogs & other engaging content. In her free time, you can find her immersed in academic papers, novels, or movie marathons.

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Effective Team Building Case Studies & Insights

rebuilding-teams-after-layoffs

If you think team building is just a corporate icebreaker, think again. Nearly 75% of employers say teamwork and collaboration are vital.

However, only 18% of staff are evaluated on communication during reviews. This gap highlights a big chance to better team building in companies.

As a Team Building Facilitator on workplace culture, I’ve seen how team building case studies can change how a team works.

Indeed, stories of team building success often begin by highlighting the need for trust and good communication. This is especially true when teams shift from working remotely to being in the office.

But what about real outcomes? Are these efforts making a real difference?  That’s what results from team building activities want to show us.

By looking at real examples, their wins, and the planning behind them, companies can use these powerful approaches. They can improve how their teams talk, work together, and get things done.

holiday-team-building-activities

holiday-team-building-activities

Key Takeaways

  • The importance of team building is underscored by the gap between employer expectations and employee evaluations.
  • In-depth team building case studies demonstrate the transformative potential of well-engineered team building activities.
  • Corporate team building success stories often emphasize the role of trust and truthful communication in a cohesive workplace culture.
  • Quantifying team building activities results is crucial for understanding their true impact on an organization’s performance.
  • Strategic insights from case studies can guide companies in creating more effective team building experiences.
  • Focusing on these insights helps businesses transition smoothly from virtual to physical workspaces while maintaining team integrity.

The Link Between Truth-Telling and Trust in Team Building

Teams today often switch between meeting in person and working online. This makes a trustworthy atmosphere more important than ever. Gossip and backbiting can hurt team performance.

This is especially true after working from home. Understanding how truth-telling and trust work together is key for team success.

The Problem: Gossip and Backbiting in Post-Remote Work Environments

Returning to shared workspaces can bring back workplace negativity, like gossip. In these times, clear communication is crucial. Gossip can damage the process of building a strong team .

The Trust Model: A Foundation for Effective Team Building

On the other hand, truth-telling is vital for building a good team. Leaders who are open and honest create a culture of trust. This trust is crucial for the team to work well together.

Companies that embrace honesty see great teamwork and success.

Truth-telling in the workplace is not just a moral imperative but a strategic one that has a profound effect on team alignment and overall business health. – Based on corporate leadership observations

The table below shows how trust can make teams work better:

Trust Factor Impact on Team Building Implementation Strategy
Transparent Communication Reduces misunderstandings, focuses on clear and open dialogue Regular with agenda-free discussions
Accountability Creates a sense of responsibility amongst team members Setting specific, measurable objectives for individual and team performance
Shared Goals Encourages collaboration towards a common purpose Co-creation of team targets and recognition of milestones

Embracing the values of the trust model can change workplace culture. This shift is crucial for the long-term success of any team.

Exploring Self-Awareness in Leadership Development Programs

As I explore self-awareness in leadership development programs , I see its huge impact. It’s more than just looking inward; it opens the door to better team interactions.

In essence, it strengthens team building case studies for companies . It’s amazing to see how personal insight and team work together, boosting performance.

>>>> Click here   for fun team building games to boost morale.

Leaders who focus on self-awareness make their teams stronger and more united. They handle tough situations better, thanks to empathy and smart planning.

I have found evidence showing the big difference self-aware leaders make. Here’s a brief overview:

Impact on Team Dynamics Overall Performance
High Self-Awareness Increased trust, openness, and collaboration Enhanced problem-solving, productivity, and adaptability
Low Self-Awareness Conflicts, ambiguity in roles, and misaligned expectations Decrement in morale, innovation, and efficacy

Being self-aware is crucial not just for personal growth. It helps leaders create a positive team environment. This makes team members feel important and understood.

In studying leadership development programs , I stress this point: teaching leaders to know themselves benefits the whole organization. It leads to big achievements and success stories.

Assessing Team Building Outcomes with Case Studies for Companies

In my study of team building’s impact, I looked at different kinds. I found many cases showing team building’s big benefits for groups. These examples highlight how well-planned team activities can boost teamwork and spark innovation.

Teaming Strategies in Large Corporations

Big companies like Google and Amazon have shared their experiences. They’ve used team building to improve their complex systems. They aim to overcome department barriers and increase communication across different teams.

Their efforts enhanced teamwork and raised productivity. This gave them an edge in their markets.

Case Studies: Family Firms and Start-Up Dynamics

Family businesses and startups may be smaller but face big challenges. Studies on team building in these setups show it’s very useful. They use specific team activities to connect generations and unite everyone’s goals.

This leads to a smoother and more flexible way of working.

These examples prove investing in team building is essential. It drives long-term success and keeps employees committed.

Dissecting the Five Stages of Team Development

Exploring team evolution reveals the value of the five-stage model. It guides a group from individuals to a united force. This journey is key to facing corporate challenges together.

Case Study: The Storming Phase in Action

The storming phase is crucial in team development . Facing conflicts here promotes open communication. It helps in crafting team building success stories by aligning individual strengths towards a common goal.

Success Stories and Pitfalls

After storming, successful teams reach the norming stage. They set rules and move smoothly into performing. Here, effective team building activities highlight their worth in achieving project success.

Stage of Development Characteristics Activities & Outcomes
Forming Members are polite and positive, but uncertain. Icebreakers and introductions to build rapport.
Storming Tensions emerge; individuals express concerns. Conflict resolution exercises to define team norms.
Norming Team establishes rules and values for collaboration. Development of a collective mission or project charter.
Performing The team works effectively toward common goals. Strategic planning sessions to optimize performance.
Adjourning Reflection on achievements and learnings. Celebrations and retrospectives to capture success.

Team building success stories always highlight the structured development’s importance. They offer valuable lessons to organizations. These insights help build teams that exceed business goals.

Addressing Inter-Team Conflict with Proven Team Building Activities

In my search to solve inter-team conflict, I’ve learned something important. Team building activities are key to keeping teams together. Such activities help set the right standards and improve how we talk within the group.

The Importance of Normative Behavior for Team Cohesion

Following set behaviors is crucial for a good team vibe. For instance, in our team-building efforts, we emphasize behaviors that match our company values. This guides everyone towards working better together, reducing tension.

Insights into Communication Styles and Conflict Resolution

Team-building exercises are great for checking out different ways to talk to each other. They teach us to chat better and fix disagreements in a peaceful way. It’s the small changes in how we communicate that help a team go from okay to great.

  • Workshop on Active Listening – Helps us grasp the value of listening well in a team.
  • Role-playing Scenarios – Lets members try out fixing conflicts in a safe space.
  • Feedback Circles – Makes us more open and honest in sharing thoughts, improving how we solve problems together.

Let’s look at two examples where these approaches made a big difference:

Scenario Issue Addressed Action Taken Outcome
Communication Workshop Misunderstandings impeding project advancement Implemented an active listening workshop Improved team rapport and project delivery times
Conflict Management Training Frequent disagreements within the team Conducted role-playing exercises for conflict resolution Decreased conflicts and expedited decision-making

The workshops and training discussed show how carefully chosen team building can build trust and efficiency. It’s all about picking the right activities to match the team’s needs.

The Role of Transformation in Team Building

Transformation in teams is vital for organizations to succeed in changing markets. My research highlights the crucial role of team building impact analysis in understanding transformation.

It shows how teams can reach their full potential through team building activities results .

Teams that partake in structured team building become more adaptable and resilient. This adaptability is essential in today’s fast-paced work environment.

Adapting to Rapid Change: A Case Study

A tech firm once faced a huge industry shift. By analyzing team building impact, they pinpointed innovation blocks. Strategic team building activities then led to major improvements.

These actions revolutionized the company’s adaptability. It showed how transformation and team dynamics are key for survival and growth.

Surviving and Thriving through Team Transformation

Survival alone isn’t enough for teams. They must also flourish in times of change. Teams need to transform, becoming stronger and more united.

This change isn’t solely for survival. It’s for gaining a competitive advantage. Team building activities are crucial in this transformation journey.

Pre-Transformation Attributes Post-Transformation Outcomes
Rigid Hierarchical Structures Flexible Team Configurations
Top-Down Communication Open and Collaborative Discourse
Aversion to Risk Calculated Risk-Taking
Limited Employee Autonomy Empowered Decision-Makers
Fixed Skill Sets Continuous Learning and Development

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Case Study #1

Erika pribanic-smith, department of communication, project description.

My goal was to determine if interventions to improve team cohesion through interpersonal communication would result in better team performance as measured by presentation cohesiveness on the final project. I conducted this assessment in a required course for all majors in the Department of Communication. Initial enrollment for the course was 123 students; four withdrew before the semester ended, and nine additional students stopped attending class but did not drop.

Each semester, students self-select into teams of 6-7 students on the first day of class. Students work in these teams throughout the semester on discussion exercises after lecture, team quizzes, and ultimately, a team presentation. In previous semesters, teams that communicated well with each other delivered excellent presentations, but most delivered the dreaded “patchwork project”; team members independently completed their tasks and then cobbled everything together at the last minute without knowing what others on the team were doing. Furthermore, Student Feedback Surveys indicated that a few students loved the team aspect of the course, but many hated it.

Employing team cohesion literature as well as Decision Emergence and Social Penetration theories, I hypothesized that developing stronger interpersonal ties among teammates via self-disclosure would assist in developing team cohesion, which in turn would motivate students to achieve team goals as a unit and keep each other accountable. I encouraged self-disclosure by developing discussion exercises that required students to come up with examples from their own lives for theoretical application. The disclosures grew more personal over the first half of the semester, starting with “Describe a situation in which you were misunderstood” (General Semantics Theory) and progressing to “Describe a situation in which someone shared your secret or you shared someone else’s” (Communication Privacy Management). A second intervention I employed to improve communication involved guided in-class team meetings, in which I assigned specific tasks related to the presentation assignment and provided instruction on the teamwork behaviors that should be exhibited at that stage of the project.

To measure team cohesion, students completed a team cohesion assessment survey (adapted from a Group Communication textbook’s team cohesion index) at four points during the semester: Week 2, Week 6, Week 10, and Week 14; the index consisted of 20 Likert-scale questions and one open-response question (“Is there anything you’d like to add?”). A Toastmasters list of criteria for group presentation cohesiveness was converted into a rubric for analyzing team performance on the final presentation.

Project Evaluation

Overall, the team cohesion assessment revealed a steady decline in team cohesion from the Week 2 survey to the Week 10 survey, then a spike between the Week 10 and Week 14 surveys. However, the literature recommends assessing team cohesion at both the individual level and the group level, and each level of analysis told a slightly different story in this project. The assessment survey included both individual-level and group-level questions, such that most individual-level questions (e.g., “I identify with the team and its members”) had a group-level counterpart (e.g., “Members of the team identify with the team”). The index of questions that gauged individual team members’ level of connection and commitment to the team demonstrated a relatively even measure of cohesion across the first three surveys with a slight bump in the second survey; the individual-level index rose sharply for the fourth survey. However, the index of questions that asked students to assess their fellow team members’ level of connection and commitment to the team sharply declined from Week 2 to Week 6, stayed nearly the same from Week 6 to Week 10, and then sharply rose by Week 14. In each survey, the individual-level index was higher than the group-level index, though the two indices were closer at Weeks 2 and 14 than in Weeks 6 and 10. (See figure below.)

Significantly, the Week 6 survey coincided with a presentation progress report deadline, and the Week 10 survey occurred around the deadline for teams’ presentation outlines. The open-ended responses at Week 10 in particular indicated that tensions were running high on teams in which students perceived their teammates were not doing their parts to complete the work. The Week 14 survey fell in the middle of presentations, and the overwhelming success of the presentations seems to have generated good will among most of the respondents.

Only one out of the 20 teams failed to score 100 percent on the presentation cohesiveness rubric, for an overall average of 96.4 percent (per Blackboard statistics). Nearly all of the presentations had good flow, consistent visuals (design of each PowerPoint slide), and consistent voice. In most cases, each teammate demonstrated knowledge of what each other teammate was doing. The presentations were tight and well-rehearsed. In short, most teams met the criteria for presentation cohesiveness. However, some went well beyond the Toastmasters criteria. Some teams coordinated their wardrobes; a few even coordinated the size and color of their notecards. Overall, with only one exception, the presentations were engaging and informative. Anecdotally speaking, they were the best presentations I have seen in my seven years teaching theory at UTA. A few even drew enthusiastic ovations from their peers.

Therefore, the class achieved the ultimate goal of cohesive team presentations, and despite dips in the middle, team cohesion was higher at the end of the semester than at the start. I do not believe the self-disclosure intervention affected team cohesion as anticipated, however. Reflections submitted the last week of the semester revealed that several students learned communication is a crucial part of effective teamwork, and some students even indicated that getting to know their teammates made a difference. I think much of that communication and bonding occurred outside of class, though. More significantly, because the team cohesion index increased amid successful presentations, team achievement affected team cohesion more than team cohesion affected team performance. I believe improved communication affected presentation cohesiveness directly rather than affecting team cohesion as a mediating factor .

Though a few students stubbornly insist that teamwork is terrible and they do better work on their own, the end-of-semester reflection responses were overwhelmingly positive, demonstrating that students found the teamwork experience this semester to be not only valuable but also enjoyable. Several students indicated they made close friends or at least expanded their campus network, and some said they loved the class because of their teams. (See responses to the teamwork reflection in Appendix A.)

In sum, I believe the project was successful, not only at improving the team presentations but also at improving most of my students’ ability to work in teams and their view of teamwork in an academic setting.

Despite the successes outlined above, some issues arose that limited the development of team cohesion in some teams and specifically hampered the self-disclosure intervention. These are issues I hope to address in future semesters:

  • Several students were absent the first class, and a handful missed the whole first week. Therefore, some students were placed into groups that already had formed and were not able to self-select into teams, and a few of those students were vocal about disliking the teams to which I assigned them. Significantly, the one team that consisted entirely of people who first attended on the second day of class had a disastrous presentation, and direct communication with some of the students on that team revealed they never gelled.
  • Attendance throughout the semester became an issue for multiple teams. Based on open-ended survey responses, some students who missed a lot of class did not bond with their teammates as much as students who did attend, and those students also missed a lot of the decision-making and task-planning for the presentation, so they were not as involved or invested in the project as other team members.
  • Some teams did not fully and properly engage in the self-disclosure exercises. I eventually discovered that some teams skipped the discussion altogether and just had the person who was providing the real-life example write out the discussion report due at the end of class to save time. Therefore, the members of those teams weren’t learning about each other at all; they just treated the exercise as something they had to turn in for a participation grade. Furthermore, although a different person was supposed to provide an example each time so that everyone was disclosing about themselves, some groups had the same person sharing an example every time.
  • Attrition occurred on a handful of teams as some students officially dropped the class or simply stopped coming. Two teams suffered severely; both began the semester with seven members, but one presented with three members at the semester’s end, and another ended the term with only two members. Those few teammates certainly bonded, but their view of the team experience was negative.

Future Direction

Given the general success of this project, I will continue emphasizing communication in future semesters. However, to overcome some of the issues I encountered this semester, I will make a few changes.

  • I feel self-selection works great for the most part. However, I will shift team selection to the second day of class to reduce the number of students who are absent at the time of selection and do not get to select their own teams.
  • I will monitor the self-disclosure exercises more closely to ensure that teams are a) actually discussing and b) distributing the self-disclosure across team members more evenly. Though it will make attendance record-keeping more difficult and eliminate a valuable check on students’ understanding of the concepts, I will consider doing away with the written report so that students are more focused on the discussion and not just submitting something for a grade.
  • I will have more in-class team meetings. We only had three this semester, and they were in the last half-hour of quiz days because I knew most students would be present for the quizzes. Some students stated in their open-ended responses that coordinating schedules outside of class was difficult, though, and they wished we had some full class periods designated for team work. Therefore, I will work some full-class work days into the schedule next time. Deadline stress and failure of teammates to contribute seemed to hamper team cohesion more than anything else, but hopefully having more time to work together in person will increase participation in the project and decrease tension. Doing so in class also will give me more opportunity to guide their communication and teamwork behaviors.
  • Some students still will skip class and fail to become a true part of the team or contribute meaningfully to the project. Therefore, I will do more to monitor and alleviate those situations earlier in the semester. Some teams exercised their ability to “fire” team members after the outline, but others didn’t realize or remember that was an option and complained that they presented with teammates who hadn’t contributed to the research and writing. Furthermore, teams only exercised the firing option after the outline was due; none did so earlier in the semester. I believe completing a large component of the project with dead weight increased tension and decreased team cohesion. I will make sure at every checkpoint that students remember they can remove teammates who are not participating in the project, and I will increase the number of peer evaluations students complete to facilitate this process. After they present, students complete a peer evaluation that evaluates each teammates’ cooperation, timeliness of contribution, preparation (research, writing, selecting/producing visuals), and presentation performance. I considered implementing a modified version of that evaluation at each checkpoint but decided against it because I didn’t want students to confuse the peer evaluations with the team cohesion assessments or become overwhelmed with paperwork. I will discontinue the team cohesion assessments, though, and have students complete peer evaluations more frequently instead. These will alert me to issues earlier while encouraging students to think critically about their teammates’ contributions throughout the process and take action as needed. Hopefully issues coming to light sooner will enable me to combine teams that may end up with few members well before the presentation.

Reflection: What is the most important thing you learned about teamwork this semester? (unedited responses)

Be flexible when working with everyone’s schedules

Being ahead of the curve.

being flexible and allowing others to contribute

Coming together in person can make a lot of things a lot simpler as opposed to doing it all online

Communication is the key for a successful team environment.

Communication so the team can adjust to fit everyones’ needs.

Don’t let negativity ruin a good presentation.

Everybody has to work together toward the team’s goals. One person can’t carry the team effectively and if one or more people don’t do their work it make the rest of the team’s jobs much harder and more frustrating. With that said, when people do actually participate it helps to bond those members together and make a better, cohesive, end project.

How to collaborate

How to communicate & get things done on time by planning as a team.

How without fail, working as a team is awful.

I didn’t learn it because I already knew it, but the most important thing I already know is that I work better alone and I still really don’t like group work with random people.

I know now to be here the first day of class, so I can pick my own group members considering I have to pay over a thousand dollars a class.

I learned how to better understand people’s opinions and what they had to say about the issues we were talking about.

I learned that a lot of the time someone on the team will not put in as much effort and will just float along in which the other members will have to carry the extra weight.

I learned that if everyone is on the same page and at least somewhat dedicated to the end goal, the group work will be successful and maybe even enjoyable, which contradicted my previous ideas of group work.

I learned that if you set up expectations for how you want your team to work, it will be more successful.

I learned that most people are not willing to work on teams no matter how old they are or the level of education they have.

I learned that working on big teams is difficult and its important to find meeting times.

I learned that you cannot expect the same amount of effort from each team member, but that oftentimes other members of the team will step up and fill the gaps made. The best strategy for success is to work well with those who demonstrate a willingness to give their time and effort to making the project the best it can be.

If you don’t get to know the people you are in a group with, it makes it hard to work with them.

It definitely takes a lot of work to make your team effective. You must always put in effort to try to restructure your schedule so everyone can meet. You also have to trust and depend on one another.

It is tough to have all team members focus on a task and be organized, especially when we each have much more going on in our lives, but as long as we all communicate well the job can definitely be done. Communication is key, for sure.

Leaders shape the future, and every team needs a strong leader to succeed.

Learning to speak up and state my own opinion even when I’m not entirely confident. Communication and openness is key in order to fully thrive in a group project. I enjoyed my group and the time we spent working together. I consider them my friends.

making new friends 🙂

Making sacrifices to achieve the big picture the team set out to attain.

Most people do things last minuet and you can’t make anyone do anything on your time frame.

Not everyone is going to do their part, but what counts is that the other members have the integrity to step up and cover the people who are slacking.

Organization is important

Planning and communication are key

Sometimes, you gotta pick it up and be leader.

Start the team project ahead of time and not wait until last minute because then you might get some team members that do not contribute.

Teams hold me down and block me from my shine  I learned I don’t work well well with others. But the assignment was cool. Groups make my head hurt

that communication is very important

That everyone needs to do their part to make the team run smoothly. Also, communication is key.

That google docs saves lives. It is very easy for everyone to be working on the same slides at once and that automatically save once you stop typing so nothing gets lost.

That some people are disrespectful. I also learned that others are extremely respectful. Projects definitely can’t be pushed back to the last minute. I also learned that understanding concepts after a lesson were much easier to understand working in a group because we were able to apply them to things we knew in real life.

That time is a key concept in getting things done in the time allotted, giving us the opportunity to finish our work thoroughly to where we have time to go over it a second time.

That time managing is essential to being prepared.

That we all have busy lives and we all work differently but we all trusted each other and that we would get all of our parts done, not micro manage each other and it would all workout.

The important thing I learn is that communication is one of the most important things to make a team successful. We kicked a few people out of our team because they did not execute their role as agreed. Once they were notified they were kicked out they were offended because the rest of the team did not understand their personal life situations, nonetheless, they never spoke about the problems they had at all to maybe find an alternate way as a team to complete each task as we had agreed to. We could not help them at the end nor feel empathic because they were not communicating with us how they said they were. Everyone was open about their situations they had going on outside of class, either school related, work or even personal but those people never did. They would agree to everything and say they would do it but at the end they did not and we did not feel compassionate about it because they never once did communicate anything about the possible encounters they could have or had been facing.

The longer we worked together the more stuff we had in common and accomplished our goals.

The most important thing I learned about being on a team is that unplanned circumstances happen and you have to be ready for them.

The most important thing I learned about working in a team is that sometimes, you can’t count on everyone to keep their word.

The most important thing I learned about working with a team this semester was planning and working around difficult schedules, improvising to get the job done.

The most important thing I learned from working in a team, was mostly time management and working together to achieve the same goal. Our theory had a lot to do with how our team functioned so it was nice to incorporate the two together.

The most important thing I learned on this team is that its best to not be last minute about things but to be ahead of things.

The most important thing I learned this semester about working in a team is how busy schedules can impact your plans. This led to working even harder in finding the best solution, where sometimes it meant dividing up who meets up on one day and who the other, with some meeting both days. Figuring out schedules can be the most daunting task but it can easily have a solution if you begin making a plan.

The work gets done when everyone is involved!

Things move better when you work together

This has been one of my favorite classes yet and I am thrilled to have gotten to meet every member in my group. I personally believe we will all never forget each other.

This semester i learned that even in a college setting where everyone is here to learn and get a good grade you may still encounter other that don’t play well. Sometimes it takes someone to be the bigger person and groom the team to just understand that we are all here just to get the job done.

To be more assertive in all aspects of my life.

To listen more than anything because there are so many things to learn and value about one another. We all come different places but somehow we all ended up in the same group! I love my team!!

To make sure that I am available to the team and to organize my time around the team’s schedule so as to make sure we get everything done.

to properly plan and create timetables for the group assignment.

We’re all different and unique, but yet we all think as one, all have the same mindset in order to reach our goal for this semester.

When everyone puts out and carries their own responsibilities like they should, the team can take ideas and form them into what we need, be it for an assignment or anything else.

Working in a big team is difficult but if at least most of the members coordinate to work towards the same goal then the team can create a fantastic piece of work.

Working in a team requires a lot of organization and patience. Now that we are in college, we all have different schedules and sometimes is hard to contact each member of the group however it’s not impossible. I have seen many people with busy schedules and still made the effort to contribute to the team. I have learn that we must be willing to work hard, have patience, and organization in order to have a strong contributing team. I am glad this class requires to grade our members because in that way I can show the great or minimal effort that each member did on the project.

You have to be willingly to sacrifice your schedule in order to work effectively with a team.

You need to be patient with people, but you can’t be a pushover.

Teamwork: An Open Access Practical Guide - Instructor Companion Copyright © 2020 by Andrew M. Clark and Justin T. Dellinger is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

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dr carl robinson

“Many team-building processes degenerate because team members are primarily focused on solving someone else’s problems. This process works because it encourages team members to focus primarily on solving their own problems!” ~ Marshall Goldsmith

Group discussions began with developing an understanding of how teams evolve and how a high performing team functions based on the available research. For example, we talked about Tuchman’s four-stage model of team development: forming, storming, norming and performing.  I also referenced Howard Guttman’s When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization ii .  My intent was to reduce the volume of self-depreciating thoughts among the group so that they were free to energize each other to make the necessary corrective changes by understanding that conflict is inevitable in any group of assertive bright people and that the trick is to learn how to navigate that conflict better.

Following the TBWTW model, I asked the group members to rate how well they were doing as a team on a scale of 1 – 10.   Again, there was much discussion on the subject and they asked to alter the question. They wanted to ask instead:  (1) On a 1 to 10 scale, how effective are we at achieving results? (2) On a 1 to 10 scale, how efficient are we at achieving our goals? (3) On a 1 to 10 scale how well do we need to be doing in terms of working together as a team?   For this group of engineers, talking about “results” and team “efficiency” resonated better and provided a clearer definition of team effectiveness.  Their request seemed reasonable to me especially since their answers to the questions would further reinforce the need for the process and create a stronger desire for positive outcomes.

For question 1, achieving our goals , they rated themselves at 6.9. For question 2, team efficiency they rated themselves 3.5.  Their response to question 3, how well do we need to be was 8.0.  As before, they didn’t want to just highlight how poorly they were doing, they wanted to give themselves credit for achieving results in spite of how poorly they functioned as a team.  The upshot was that they all concluded that they needed to change and were all on board to proceed with the rest of the TBWTW process.

I then asked the group what their team would look and act like if it were functioning at a higher level. Before moving on we recorded their response to use later in the day to develop a Code of Team Conduct.

As we moved through the next steps in the process the group members decided to focus on the following two team commitments:

  • We will all exercise an ongoing process of prioritizing our goals and align our individual actions to them.
  • We will spend time together as a team to discuss crucial issues and drive commitment to deliver on our priorities.

Step five of the TBWTW process took twice as long for this group than outlined in the Goldsmith and Morgan article for two primary reasons: Per group request we added an additional question: Describe two behaviors that you do that contributes to team effectiveness and efficiency, and the group asked clarifying questions.

I added two additional requirements to the step six of reviewing behavioral changes and choosing the two that seem most important by asking them to provide me with each of their full list of suggestions they would give to each other and the full list that they received.  I did this to accommodate a fair amount of expressed cynicism about George’s participation in the process.  Several team members told me during my private interviews that they doubted that he would pick the behaviors they thought he should work on. They felt that if he knew I was overseeing the tallying that he would be sure to focus on their concerns. Again, to help them feel that the process would net valid results, I accommodated their request.  To further support this, I suggested that each member pick the two suggested behavioral changes that received the most mention from their peers.

My ten-member team was scattered at multiple sites across the continent so it was necessary to alter the next step, step seven, to fit our situation. Instead of asking them to ask for brief five-minute monthly reports on their effectiveness, I asked them to ask four of their teammates to be their “change partners” and to conduct the brief (five-minute), monthly progress reports with them.

The remainder of the offsite time was devoted to developing a Code of Team Conduct which was the offshoot of step three mentioned earlier.  Their Code of Team Conduct follows:

  • No triangulation – engage each other
  • Actively support each other
  • Do what you say you are going to do
  • No hidden agendas – be up front
  • Informal climate
  • Proactive inclusiveness – keep track of each other – keep each other informed
  • Tenet of respect
  • Align and keep our priorities up to date
  • Align individual actions to the group goals and objectives
  • We spend time together as a team on crucial issues
  • We seek commitment from the team before seeking business commitment
  • We establish and follow meeting etiquette
  • We take our goals seriously – professional pride.

When we concluded the offsite meeting time the real work began.  Of note, all of the executives informed their immediate subordinates of their personal behavioral change goals and asked for their support in achieving these goals.  Their heartfelt rationale for doing so was expressed quite well by one individual, “If our boss (the SVP) is willing to bare his soul to us and ask for our support in his growth, why shouldn’t we do the same.”

During the next four months, I worked with the SVP as his executive coach and met, when requested, with the other non-coached executives to provide support and coaching. I participated in weekly leadership meetings to observe how these individuals worked together, to support them in following through with their code of team conduct, and to provide real-time advice and guidance to improve how they conducted, and interacted during, meetings.

Four months later I initiated the “mini-survey” process suggested in steps eight and nine by preparing mini-surveys for each executive, I distributed them to their respective change partners, and tallied the results (see addendum – sample mini-survey).

We held a follow-up offsite meeting to work on steps ten and eleven and to review the results of this first survey. Individual dialogues helped each group member to refine and reinforce the team building process.  Everyone on the team made excellent progress toward achieving increased effectiveness in demonstrating the desired behaviors (average rating of  +2 or better on a -3 to +3 scale – please see the sample mini-survey addendum) except George; he showed no change.  Not too long after this meeting, based on a number of other factors including general performance related issues, the SVP decided to move George out of his role and placed him elsewhere in the company with the hope of his being more effective.

The remaining team members continued to work on their individual and team commitments and at the conclusion of four additional month’s time we initiated another mini-survey.  We held another offsite meeting to review the results, and refine and define next steps.  Everyone continued to make excellent progress. In addition to the formal ratings that showed continued progress we did a qualitative temperature check. I asked all of the participants how they felt they were doing as a team.  The executive who initially expressed the most doubt about the TBWTW process summed it up best when he said, “It’s a world of difference, the energy of our group is much higher, I feel that I’m supported by the group and I’m excited by our prospects.”

Roughly 12 months after we initiated the TBWTW process, we conducted another offset meeting, the last steps of Marshall and Morgan’s learning progression, and everyone concluded that they had made excellent progress and could concentrate on new successes.  The SVP surprised his team by telling them that corporate-wide they were now considered to be the poster children for how a functional team should work.

In conclusion, I did more than just follow Marshall’s and Morgan’s Team Building Without Time Wasting plan step by step, but their method was the primary overt vehicle used to work with this ten-member executive team. It made working with them easier because it was systematic in nature and appealed to their engineering mindset, as well as allowing time for me to work behind the scenes coaching the SVP and a couple of key stakeholders as well. I wanted the members of the team to both own their individual part in the dynamics of their group and to help them learn how to behave differently and more effectively. I was able to train them in real time to give constructive feedback to their team members.  In the adult learning model people learn best when they learn using real-time situations and get to practice the skills and this process is designed to encourage practice asking for feedback at regular intervals.

Since, I have successfully used the basic steps outlined in the TBWTW article, and included my modifications, with several different teams and have continued to see the same levels of success.

I’d like to reiterate Marshall and Morgan’s challenge to you as a team leader: “Try it! The “downside” is very low. The process takes little time and the first mini-survey will quickly show whether progress is being made. The “upside” can be very high. As effective teamwork becomes more and more important, the brief amount of time that you invest in this process may produce a great return for your team and an even greater return for you organization.”

Summary of changes to the TBWTW processes and some lessons learned:

  • I included in Step Five some version of the following – Describe two behaviors that I do that contribute to team effectiveness.
  • Allow extra time for participants to ask clarifying questions.
  • When working with a large team, have the participants select a subset of “change partners” who will complete the mini-surveys for them. This will increase the likelihood that they will check in more frequently for feedback and much needed reinforcement.
  • Consider requesting that the participants provide you with the list of suggested behavioral changes to ensure that they pick those of high value.
  • Be flexible and allow the group to put their own stamp on the process.  You’ll get better buy-in.

Carl Robinson, Ph.D., Advanced Leadership Consulting, www.leadershipconsulting.com , [email protected] , t: 206.545.1990

Addendum: Mini – Survey Sample

College Educator Workshops & Conferences

Student Success, Retention & Engagement | On Course

Case Study: Team Work

Students in Mrs. Rickshaw’s Student Success class are required to do a half hour team presentation on a topic of their choice. Mrs. Rickshaw randomly assigns students to teams. Students have approximately four weeks to research and prepare, including two hours of class time. Marks are given based on an instructor evaluation of the presentation combined with a peer evaluation by their team members.

Jane, Robert, Danny, Sharon and Liz were assigned to Team 3. During their first team meeting they introduced themselves and began to decide on a topic.  After 45 minutes, they were still trying to settle on a topic. They finally settled on Money Management, however the instructor informed them that another team had already chosen that topic but Conflict Management was still available. During the last 15 minutes of class time, Robert tried to convince the group that they should present a role-play of conflict. Sharon wanted to do research and give a more detailed, informational presentation. Jane was excited by the role-play idea and suggested they make a video presentation of their own play-acting. Danny fell asleep some time before the topic was chosen and Liz sat quietly listening to the arguments of her teammates.  At the end of the class no work division had occurred but the team agreed to meet in a study area at 4:15 on the following Monday.

After waiting for Danny until 4:30, the team decided to start without him. Jane announced she had to leave in twenty minutes because she had to pick up her child at the day care by 5:00. Robert was ready to start script writing but Sharon wanted to discuss the content of their presentation and assign research – thinking they could write the script once they were knowledgeable. Liz just listened quietly.  An argument ensued, and Jane had to leave before a decision was reached. The next meeting was to be held during their class time the next week.

Before the next meeting, Robert convinced Jane that a role-play was the way to go, and together they put together a draft script, working hard to make the skit funny and entertaining. Robert confronted Danny and warned him to attend the class meeting or he wouldn’t get a part in the play.  In the meantime, Sharon picked up six books from the library and printed four articles from the Internet. She prepared an outline detailing various aspects of conflict management. Liz just worried about her role in the whole project.

At the class meeting, all team members were present. Robert informed the group that he and Jane had decided to do a skit, and they had a script all ready. Then he began to assign parts to his teammates. Sharon was incensed and insisted the script was short on content and demanded that they re-build the script around her outline. Robert said he wanted no part in a boring presentation.

Danny did not show up to the remaining team meetings. Liz agreed to do a small part in the play. Jane promised to gather props and costumes. Sharon stubbornly insisted on preparing an informational presentation. She would have liked to have this integrated into the role-play but Robert would not agree to change his script. They planned a practice of the role-play during their math class on the morning of October 16, the day of their presentation.

On the morning of October 16, Danny did not come to school and Liz forgot to bring the props. The practice ended up being more of an argument session. Danny showed up just before Student Success was to start and said “You mean it’s today?!” Liz was very nervous and felt very sick. She wasn’t sure she could do her part. The presentation began with Sharon reading her lengthy introduction and then the skit began. The skit was five minutes in length. The whole presentation left the other class members confused and it ran twelve minutes instead of the required thirty.

Questions for Discussion:

1. In your team, each member is to choose one of the characters in the case study. Complete the evaluation on the reverse of this sheet for your own character first and then for the other members of the team. This form will be given to you to evaluate your teammates when your own presentation is completed.

2. In your character groups, discuss the strengths and weaknesses displayed by your character. Make a list of at least three suggestions that could have improved that character’s input to the team project. Return to your home team and summarize the discussion for each character.

In your home team, discuss your own personal strengths and weaknesses as you perceive them regarding your contribution to the team project. As a team, write a list of guidelines for the team to follow.

 EVALUATION

Evaluate your character’s teamwork using the assessment below.  This is the same form you will use later to actually evaluate your team members for this class.

         Give a mark from 0 to 5 for each element on the checklist.

              Poor      Fair       Average     Good       Excellent

                  1         2                3             4                 5

          Give a mark of zero if the person did not participate.

                                     Jane       

  • Communication
  • Participation
  • Give and Take
  • Organization
  • Preparation

Elements of Teamwork Checklist

COMMUNICATION

  • Excellent:   Free, open expression of ideas and feelings at all appropriate times with no fear of embarrassment or reprisal.
  • Poor:  Stifled, close to the vest, guarded.  Lets the other person start the communication.

PARTICIPATION

  • Excellent:   Full contribution, reaches out to lend a hand, readily available.
  • Poor:  Lack of initiative to help the other person? Not around when needed, begrudging contribution.

GIVE AND TAKE

  • Excellent:   Open to compromise, flexible? Recognition that it is sometimes better to give in than be “Right.”
  • Poor:  Stubbornly dug in on own viewpoint, uncompromising, always right, never wrong.
  • Excellent:   Promotes team actions and decisions, recognizes he/she needs the team, and lets each member know where they stand. Team members support his/her suggestions.
  • Poor:  No leadership initiated. Reacts rather than acts.  Poor or reluctant support of ideas.

ORGANIZATION

  • Excellent:   Knows their responsibilities.  Provides structure to accomplish team goals.
  • Poor:  Unclear of responsibilities or doesn’t care about responsibilities.

PREPARATION

  • Excellent:   Did their homework.  Research was thorough, especially as it affects other team members.
  • Poor:  Team progress was held up because of participant’s lack of preparation.  Consistently dropped the ball.
  • Excellent:   Lives by the ground rules and procedures.  Functions smoothly, works with the team.
  • Poor:  Absence of order, operates on their own rules, progresses from crisis to crisis.
  • Excellent:   Members have confidence in participant and can rely on performance.
  • Poor:  Mediocre “Class C” player not interested in becoming “Class A.”
  • Excellent:   Participant rallies to the goals.  Goals clearly defined in his/her mind.
  • Poor:  Lack of awareness of, or resistance to, team goals.
  • Excellent:   An attitude of action and momentum, makes suggestions of steps forward.
  • Poor:  Dead in the water ? “Everything is a drag” attitude.

–Joanne Fortuin, Northern Albert Institute of Technology, Alberta, Canada

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I am going back to campus more empowered and energized.
Ways I think the workshop could be improved? You can’t improve on perfect!
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Case Study: When Two Leaders on the Senior Team Hate Each Other

  • Boris Groysberg
  • Katherine Connolly Baden

short case study on teamwork

How should a CEO address friction between his CFO and the sales chief?

In this fictional case, the CEO of a sports apparel manufacturer is faced with an ongoing conflict between two of his top executives. Specifically, the head of sales and the CFO are at each other’s throats and the tension is having a ripple effect on their teams and the rest of the organization. The CEO, who tends to avoid conflict himself, is struggling with how to respond. His options include changing the company compensation scheme to encourage better collaboration, firing the two leaders, getting them each a coach, and doing more team building activities.

The feedback in the 360-degree reviews was supposed to be anonymous. But it was crystal clear who’d made the negative comments in the assessment of one executive.

  • BG Boris Groysberg is a professor of business administration in the Organizational Behavior unit at Harvard Business School and a faculty affiliate at the school’s Race, Gender & Equity Initiative. He is the coauthor, with Colleen Ammerman, of Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work (Harvard Business Review Press, 2021). bgroysberg
  • KB Katherine Connolly Baden is a research associate at Harvard Business School.

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Outback Team Building & Training Blog

Tips, expert advice, exclusive interviews, and more on team building and employee engagement, 10 team building case studies & training case studies.

The key to a strong business is creating a close-knit team. Here's how 15 corporate teams did so using team building, training, and coaching solutions.

From corporate groups to remote employees and everything in between, the key to a strong business is creating a close-knit team. In this comprehensive case study, we look at how real-world organizations benefited from team building, training, and coaching programs tailored to their exact needs.  

We’re big believers in the benefits of   team building ,   training and development , and   coaching and consulting   programs. That’s why our passion for helping teams achieve their goals is at the core of everything we do. At Outback Team Building and Training,   our brand promis e   is   to be   recommended , flexible,   and   fast.   Because we understand that when it comes to building a stronger and more close-knit team, there’s no one-size-fits-all formula. Each of our customers have a unique set of challenges, goals, and definitions of success.   And they look to us to support them in three key ways:   making their lives easy by taking on the complexities of organizing a team building or training event; acting fast so that they can get their event planned and refocus on all the other tasks they have on their plates; and giving them the confidence that they’ll get an event their team will benefit from – and enjoy.   In this definitive case study, we’ll do a deep dive into:  

  • 3  Unique Events Custom-Tailored for Customer Needs  
  • 3 Momentum-Driving Events for Legacy Customers  
  • 4 Successful Activities Executed on Extremely Tight Timelines

Unique Events Custom-Tailored for Customer Needs   We know that every team has different needs and goals which is why we   are adept at being flexible and   have mastered the craft of creating custom events for any specifications    

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When the   Seattle, Washington -based head office of the Bill & Melinda Gates Foundation – a world-renowned philanthropic organization – approached us in search of a unique charity event, we knew we needed to deliver something epic. Understanding that their team   h ad effectively   done it all   when it comes to charity events, it was important for them to be able to get together as a team and give back   in new ways .  

Our team  decided the best way to do this was to   creat e   a brand-new event for the Bill & Melinda Gates Foundation   which had never been executed before.   We created an entirely new charitable event –   Bookworm Builders   – for them   and their team loved it! It allowed them to give back to their community, collaborate, get creative, and work together for a common goal. Bookworm Builders has since gone on to become a staple activity for tons of other Outback Team Building and Training customers!    

To learn more about how it all came together, read the case study:   A Custom Charity Event for the Bill & Melinda Gates Foundation .  

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Who said hosting   an   impactful training program   means having your full team in the same place at the same time? Principia refused to let distance prevent them from having a great team, so they contacted us to help them find a solution. Their goals were to find better ways of working together and to create a closer-knit company culture among their 20 employees and contractors living in various parts of the country.   

We worked with Principia to host an   Emotional Intelligence   skill development training event   customized to work perfectly for their remote team. The result was a massive positive impact for the company. They found they experienced improved employee alignment with a focus on company culture, as well as more emotionally aware and positive day-to-day interactions. In fact, the team made a 100% unanimous decision to bring back Outback for additional training sessions.  

To learn more about this unique situation, read the full case study:   How Principia Built a Stronger Company Culture Even with its Remote Employees Working Hundreds of Miles Apart .  

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W e know that employee training which is   tailored to   your organization can make the difference between an effective program and a waste of company time. That’s why our team jumped at the opportunity to facilitate a series of custom development sessions to help the Royal Canadian Mint discover the tools they needed to manage a large change within their organization.   

We hosted three custom sessions to help the organization recognize the changes that needed to be made, gain the necessary skills to effectively manage the change, and define a strategy to implement the change:   

  • Session One:   The first session was held in November and focused on preparing over 65 employees for change within the company.  
  • Session Two:   In December, the Mint’s leadership team participated in a program that provided the skills and mindset required to lead employees through change.  
  • Session Three:   The final session in February provided another group of 65 employees with guidance on how to implement the change.  

To learn more, read the full case study:   Custom Change Management Program for the Royal Canadian Mint .  

3 Momentum-Driving Events for Legacy Customers We take pride in being recommended by   more than 14,000 corporate groups   because it means that we’ve earned their trust through delivering impactful results  

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1. How a Satellite Employee “Garnered the Reputation” as Her Team’s Pro Event Planner  

We’ve been in this business for a long time, and we know that not everybody who’s planning a corporate event is a professional event planner. But no   matter   if   it’s their first time planning an event or their tenth, we   love   to help make our customers look good in front of their team. And when an employee at Satellite Healthcare was tasked with planning a team building event for 15 of her colleagues, she reached out to us – and we set out to do just that!  

Our customer needed a collaborative activity that would help a diverse group of participants get to know each other, take her little to no time to plan, and would resonate with the entire group.  

With that in mind, we helped her facilitate a   Military Support Mission . The event was a huge success and her colleagues loved it. In fact, she has now garnered the reputation as the team member who knows how to put together an awesome team building event.  

To learn more, read the case study here:   How a Satellite Employee “Garnered the Reputation” as Her Team’s Pro Event Planner .  

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2. Why   PlentyOfFish   Continues to Choose ‘The Amazing Race’ for Their Company Retreat  

In 2013, international dating service POF (formerly known as   PlentyOfFish ) reached out to us in search of an exciting outdoor team building activity that they could easily put to work at their annual retreat in   Whistler, B.C . An innovative and creative company, they were in search of an activity that could help their 60 staff get to know each other better. They also wanted the event to be hosted so that they could sit back and enjoy the fun.  

The solution? We helped them host their first-ever   Amazing Race   team building event.  

Our event was so successful that POF has now hosted The Amazing Race at their annual retreat for   five consecutive years .  

To learn more, check out our full case study:   Why PlentyOfFish Continues to Choose ‘The Amazing Race’ for Their Company Retreat .  

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3. How Team Building Helped Microsoft Employees Donate a Truckload of Food  

As one of our longest-standing and most frequent collaborators, we know that Microsoft is always in search of new and innovative ways to bring their teams closer together. With a well-known reputation for being avid advocates of corporate social responsibility, Microsoft challenged us with putting together a charitable team building activity that would help their team bond outside the office and would be equal parts fun, interactive, and philanthropic.   

We   analyzed which of   our six charitable team building activities   would be the best fit for their needs , and we landed on the perfect one :   End-Hunger Games . In this event, the Microsoft team broke out into small groups, tackled challenges like relay races and target practice, and earned points in the form of non-perishable food items. Then, they used their cans and boxes of food to try and build the most impressive structure possible in a final, collaborative contest. As a result, they were able to donate a truckload of goods to the local food bank.  

For more details, check out the comprehensive case study:   How Team Building Helped Microsoft Employees Donate a Truckload of Food .  

4 Successful Activities Executed on Extremely Tight Timelines Time isn’t always a luxury that’s available to our customers when it comes to plan ning   a great team activity which is why we make sure we   are fast, agile, and   can accommodate any timeline 

10-corporate-team-building-training-case-studies-8

Nothing dampens your enjoyment of a holiday more than having to worry about work – even if it’s something fun like a team building event. But for one T-Mobile employee, this was shaping up to be the case. That’s because , on the day before the holiday weekend,   she found out that she needed to organize a last-minute activity for the day after July Fourth.    

So, she reached out to Outback Team Building and Training to see if there was anything we could do to   help   - in less than three business days . We were happy to be able to help offer her some peace of mind over her holiday weekend by recommending a quick and easy solution: a   Code Break   team building activity. It was ready to go in less than three days, the activity organized was stress-free during her Fourth of July weekend, and, most importantly, all employees had a great experience.   

For more details, check out the full story here:   Finding a Last-Minute Activity Over a Holiday .  

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At Outback Team Building and Training, we know our customers don’t always have time on their side when it comes to planning and executing an event. Sometimes, they need answers right away so they can get to work on creating an unforgettable experience for their colleagues.  

This was exactly the case when Black & McDonald approached us about a learning and development session that would meet the needs of their unique group, and not take too much time to plan. At 10:20 a.m., the organization reached out with an online inquiry. By 10:50 a.m., they had   been connected with   one of our training facilitators for a more in-depth conversation regarding their objectives.  

Three weeks later, a group of 14   Toronto, Ontario -based Black & McDonald employees took part in a half-day tailor-made training program that was built around the objectives of the group, including topics such as emotional intelligence and influence, communication styles, and the value of vulnerability in a leader.  

To learn more about how this event was able to come together so quickly, check out the full story:   From Inquiry to Custom Call in Under 30 Minutes .  

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When Conexus Credit Union contacted us on a Friday afternoon asking if we could facilitate a team building event for six employees the following Monday morning, we said, “Absolutely!”   

The team at Conexus Credit Union were looking for an activity that would get the group’s mind going and promote collaboration between colleagues. And we knew just what to recommend:   Code Break Express   – an activity filled with brainteasers, puzzles, and riddles designed to test the group’s mental strength.   

The Express version of Code Break was ideal for Conexus Credit Union’s shorter time frame because our Express activities have fewer challenges and can be completed in an hour or less. They’re   self-hosted,   so the company’s group organizer was able to easily and efficiently run the activity on their own.  

To learn more about how we were able to come together and make this awesome event happen,   take a look   at our case study:   A Perfect Group Activity Organized in One Business Day .  

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We’ve been lucky enough to work with Accenture – a company which has appeared on FORTUNE’s list of “World’s Most Admired Companies” for 14 years in a row – on   a number of   team building activities in the past.   

T he organization approached us with a request to facilitate a philanthropic team building activity for 15 employees .   The hitch? They needed the event to be planned, organized, and executed within one week.   

Staying true to our brand promise of being fast to act on behalf of our customers, our team got to work   planning Accenture’s event . We immediately put to work the experience of our   Employee Engagement Consultants ,   the flexibility of our solutions, and the organization of our event coordinators.   And six days later, Accenture’s group was hard at work on a   Charity Bike Buildathon , building bikes for kids in need.  

To learn more about how we helped Accenture do some good in a short amount of time, read the full case study:   Delivering Team Building for Charity in Under One Week .  

Learn More About Team Building, Training and Development, and Coaching and Consulting Solutions 

For more information about how Outback Team Building and Training can help you host unforgettable team activities to meet your specific goals and needs on virtually any time frame and budget, just reach out to our Employee Engagement Consultants.   

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How to Calculate ROI of Remote vs. In-Person Work? (How to Video)

Let's Grow Leaders

AUGUST 23, 2021

2:55 A case study published by SHRM of an insurance company that allowed claims processors and claims examiners to work from home (before the pandemic.). 10:15 Karin: Have all of your studies shown that remote work results in higher ROI? Teamwork , collaboration, and engagement can go down. Review the case study .

short case study on teamwork

5 Easy Steps to Make Your Next Leadership Training Day More Engaging and Effective

  • Great Results Team Building

JUNE 3, 2024

This could involve simulations, case studies , or real-world scenarios. As a successful basketball coach, Sean gained valuable insights on turning talent into teamwork – and now he travels around the country to share those lessons. Incorporate opportunities for participants to practice their skills.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

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Leading Blog

  • Let's Grow Leaders
  • Rich Gee Group
  • Leadership Freak
  • Leading in Context

Tanveer Naseer

  • Sales Wolf Blog
  • Women on Business

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First Look: Leadership Books for March 2023

MARCH 1, 2023

Most important, this book is not just another compilation of case studies . Culture Rules makes the case for why leaders should invest their time and energy on building culture and gives them three simple, actionable rules they must play by if they want to stay in the game and win! The result: mixed signals.

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Remote Work Revolution: Mastering the Challenges and Opportunities in 2024

N2Growth Blog

FEBRUARY 29, 2024

These include maintaining productivity and efficiency, fostering teamwork , enabling a positive workplace culture, and establishing effective communication channels. However, harnessing the potential of a virtual workforce comes with unique challenges for business leaders.

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Executive Search in the Legal Sector: Uncovering Excellence

DECEMBER 8, 2023

It is crucial to ask behavioral and situational questions that allow candidates to demonstrate their problem-solving abilities, adaptability, and teamwork skills. These assessments range from written exercises and case studies to mock client meetings or negotiation scenarios.

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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

MARCH 10, 2015

A Case Study Madison, Wisconsin (1981-1993). The chief continues to stress teamwork , Quality Leadership, and use of improvement methods in order to continue the process of transformation. This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ).

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Is your Leadership Development Developing Leaders?

Great Leadership By Dan

OCTOBER 24, 2019

As I wrote Building Blocks — Case Studies of a Serial Entrepreneur , I realized that over the years, I toiled with many of my failures, but I never analyzed the variables of the successes. Shamis is CEO of Winding River Consulting and the author of Building Blocks— Case Studies of a Serial Entrepreneur.

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ROI of Executive Coaching 500% Return

DECEMBER 16, 2023

Numerous studies and surveys have consistently demonstrated the significant impact executive coaching has on various business metrics. Anderson, Ph.D. of MetrixGlobal, LLC, highlights this impact. It was discovered that 77% of respondents experienced a significant impact on at least one of nine business measures due to executive coaching.

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12 Books that Shaped My Leadership

Nathan Magnuson

MAY 16, 2016

If you’re looking for a case study on what great organizations (and great leaders) do that sets them apart from the rest, this is your book. In fact, it’s not just one case study , it’s two or three dozen between feature and comparison companies. The Five Dysfunctions is one the standards on teamwork .

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7 Tangible Ways Artificial Intelligence Boosts Profits in Your Company

Lead from Within

AUGUST 19, 2024

A case study by Harley-Davidson showed that AI-driven marketing increased leads by 2,930% and reduced cost per lead by 60%. AI Optimizes Marketing Campaigns: AI analyzes customer data, including demographics, behavior, and preferences, to create targeted marketing campaigns.

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Why Managers Should Care about Employee Loyalty

Brigette Hyacinth

JUNE 19, 2021

According to data drawn from 30 case studies taken from 11 research papers on the costs of employee turnover, it costs at least 20% of their salary when an employee leaves. Ultimately having a culture that promotes open communication, fairness, teamwork , camaraderie and a family atmosphere helps to retain good employees.

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When Is Teamwork Really Necessary?

Harvard Business Review

AUGUST 16, 2018

Most leaders assume that they need to foster teamwork among the people whom directly and indirectly report to them. Catherine, a senior marketing director leading a cross-functional product development team at the same company, provides a contrasting case study . Teamwork efforts must be tailored to each group and situation.

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The Best Leadership Books of 2021

DECEMBER 15, 2021

But conventional wisdom on teamwork and collaboration has created too much of the wrong kind of collaboration, which hurts our performance, health and overall well-being.

New York Label & Box: A Deming-Inspired Company

Deming Institute

FEBRUARY 4, 2019

At New York Label, this meant removing sales quotas and performance reviews , eradicating “command and control” management practices, promoting teamwork and collaboration, practicing systems thinking, and tying sales and growth directly to improving quality. When they started their efforts.

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Knowing and Doing: Closing the Gap

Lead Change Blog

MARCH 23, 2018

” Leading by example – a personal case study . Through it, I developed far more effective relationships, empowered and enabled more staff, by being supportive in this way, which I complemented by “walking the job.”

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Drowning in Information While Thirsting for Communication

The Practical Leader

AUGUST 25, 2021

Strengthens teamwork and engagement. Write up collections of case studies illustrating tough decisions, trade-offs, outstanding performance, dealing effectively with changes, etc. Convinces with facts and analysis. Inspires with stories and examples. Easy to send negative/angry messages. Broadcast to large groups.

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December 2015 Leadership Development Carnival

DECEMBER 7, 2015

Jesse summarized: “Collaboration is a powerful tool that leads to break-through results, and is different from cooperation, coordination , and teamwork . Using case studies and real life examples from his professional and personal experience, Michael Lee Stallard has written what I deem is the best leadership book of 2015.”

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Leaders Can Learn From College RAs

Michael Lee Stallard

JANUARY 29, 2011

In this blog, I consistently describe new research and case studies that collectively prove beyond any reasonable doubt that connection = flourishing and life and disconnection = disfunction and death. Where there is no intentionality, people tend to take relationships for granted.&#.

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Expand Your Coaching

Marshall Goldsmith

DECEMBER 23, 2013

This real-life case study shows how an executive can expand a simple coaching assignment to benefit his team and company. Clarkson is trying to increase synergy and teamwork across divisions. They shared information with each other to help improve cross-functional teamwork , synergy, and cooperation.

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July 2016 Leadership Development Carnival

JULY 4, 2016

Chris summarizes: “Great bosses inspire growth, ensure accountability, spur teamwork and more. The Institute for Corporate Productivity and ROI Institute have released the results of a new research study , which looks at positive trends and the state of human capital analytics. .” Find Beth on Twitter at @bethbeutler.

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Leadership Biz Cafe Podcast #4 – CEO Dave Balter on Humility in Leadership

NOVEMBER 29, 2011

His company has also been the focus of two case studies done by Harvard Business School. Dave is the CEO and founder of the word-of-mouth (WOM) marketing company, BzzAgent , which has been featured on CBS News, the BBC, and the New York Times Sunday Magazine.

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Applying W. Edwards Deming’s Ideas in Software Development

JULY 17, 2017

The system itself was actively discouraging cooperation and teamwork . She discusses how the practices that were driven by the management system in the example pitted departments against each other.

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Building Organizational Muscle: Why Building Strengths Pay Greater Dividends than Fixing Weaknesses

NOVEMBER 21, 2012

The company was diligently surveying and tracking employee engagement and satisfaction with leadership behaviors, teamwork and cooperation, communication, performance management/coaching, and the like. He and the senior team were looking for ways to boost performance and build a great organization.

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Engaging Culture One Conversation At A Time

JANUARY 15, 2013

They fully describe each element, and provide case studies and actionable takeaways. The authors believe that effective organizational conversation always involves a combination of four elements: intimacy, interactivity, inclusion, and intentionality.

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Dysfunctional Teams

NOVEMBER 15, 2018

Is your teamwork not working? ” HBR: Too Much Team Harmony Can Kill Creativity by Darko Lovric and Tomas Chamorro-Premuzic — “Consistent with these famous case studies , scientific research shows that creativity and innovation can be enhanced by reducing team harmony.

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Why do some talented executives fail?

Coaching Tip

APRIL 30, 2015

In a world overpopulated with enormous egos, 40-year old Paul seemed to be an anomaly," begins the first of Waldroop and Butler's twelve case studies . "He Although the book identifies twelve behavior patterns, here are only five of the behaviors, starting with. 1) Never Feeling Good Enough. "In

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The Big Picture of Business- Evergreen Business Strategies. Digest of Take-Aways From 36 Articles.

Strategy Driven

JULY 31, 2015

This review is the basis for most elements that will appear in a strategic plan, including the organization’s strengths, weaknesses, opportunities, threats, actions, challenges, teamwork , change management, commitment, future trends and external forces. Amplify upon philosophies of others. There comes a point when the pieces fit.

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Manage Yourself Smart: Ten Guidelines for Making Smart Choices in.

DECEMBER 29, 2010

Foster teamwork . As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.

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How to Reward Your Stellar Team

AUGUST 1, 2013

But it''s tough to do that, especially when most management systems are so focused on individual performance, undermining the very teamwork you''re hoping to encourage. Ancona says that many companies include teamwork as a core competency in their leadership development models. Case study #1: Set a team purpose and measure against it.

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Collaborate Across Teams, Silos, and Even Companies

JULY 25, 2014

Dubai Airports offers a case study . When leaders are “collaborating” they are typically not from the same team – otherwise we would most likely frame it as “ teamwork .” What makes teamwork different from collaboration is the goal. It is proactive and purpose-driven.

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Case Study: Challenge the Boss or Stand Down?

FEBRUARY 28, 2011

Editors' Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. You're thinking like a lone-gun account executive when you should be focusing on regional strategy development, teamwork , and clear communications up and down the chain of command.

How Google Has Changed Management, 10 Years After its IPO

AUGUST 20, 2014

gDNA is a longitudinal survey of Google employees on everything from happiness to teamwork to office layout. Earlier this year, Michael Schrage used Glass as a case study of how not to roll out an innovative new product. Lately, lots of talk about the company’s future has revolved around Google Glass.

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The Kinds of Teams Health Care Needs

DECEMBER 16, 2015

The solution to these problems is to shift focus from the structure to the activities of teamwork — what I call “teaming.” Think of it as teamwork on the fly. ” (For more, see the case study here.)

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When Two of Your Coworkers Are Fighting

JULY 3, 2014

If it’s getting in the way of teamwork , then talk to them,” says Anna Ranieri, a career counselor, executive coach, and coauthor of How Can I Help? Case study #1: Proceed cautiously. Case study #2: Defuse a tense situation. But intervening is not always a straightforward prospect.

0509 | Kathy Kramer: Full Transcript

APRIL 28, 2014

I really harvested a lot of case studies and examined what highly effective leaders see, say, and do and that’s actually the subtitle. Really, the leaders who are taking themselves to the next level. That’s what I do and that’s what my latest book is about. The main title is “Lead Positive.”

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Is M&A the Cure for a Failing Health Care System?

DECEMBER 14, 2017

Seamless teamwork is critical to effective care of complex, high-cost patients. But uncertainties remain. In addition to those I’ve mentioned, one of the biggest challenges will be coordinating with traditional care providers, both primary care and specialists.

4 Keys To Successful Crisis Management In Today’s Wired World

OCTOBER 21, 2014

How our principal managed this crisis – being fully aware of how easily her every word and action could be shared through the various online channels – proved to be a great case study on crisis management in today’s wired world.

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How to Work with Someone You Hate

JANUARY 30, 2012

Case study #1: Get to know him. He shared with pride the teamwork , the late evenings filled with collaboration, shared success and accomplishment." Case Study #2: Keep a healthy perspective. Commiserate with others who could be unfairly influenced by your negativity or may judge you for your complaints.

Proven Ways to Earn Your Employees’ Trust

JUNE 27, 2014

When they don’t, communication, teamwork and performance inevitably suffer. Case Study #1: Keep the door open. Case Study #2: Meet bad news head on. Most people think about the issue in terms of customers: They have to believe in you and your products and services. There were no questions, no expressions.

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How to Choose the Right References

Case study #1: Be honest about your circumstances and provide relevant context. I also reminded her of my responsibilities on an assignment we did together and asked if she could talk about project management skills and my teamwork capabilities. Case study #2: Think deliberately and strategically about whom to ask.

Make Your Work Resolutions Stick

DECEMBER 29, 2014

“It’s important to have focus,” says Joseph Weintraub, the founder and faculty director of the Babson Coaching for Leadership and Teamwork Program. Case study #1: Create a detailed strategy and enlist support. ” Case study #2: Break big goals up into small action items. Be realistic.

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How to Ask for a Promotion

JANUARY 29, 2018

.” But, to advance in your career, you’ll need to learn to advocate for yourself, says Joseph Weintraub, the founder and faculty director of the Babson Coaching for Leadership and Teamwork Program. Case Study #1: Create a “ resume of accomplishments” to bolster your argument. Be patient.

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When My Business Failed

AUGUST 23, 2012

And then, my company, Pallotta TeamWorks , went out of business. Ten years ago today. I don't have seven bullet points on what to do when the unthinkable happens. The ten-year anniversary of it all just requires its recounting.

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  • Corpus ID: 110468570

Successful teamwork:A case study.

  • Pina Tarricone , Joseph Luca
  • Published 2002

Tables from this paper

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126 Citations

A model for successful teamwork, identifying peers to form an effective team in a project-based course innovative practice, power and culture of teamwork, students’ perception on the effectiveness of teamwork based activities in enhancing the learning process, building interdisciplinary teams through student design competitions: a case study, teamwork effectiveness in student's final year project, authentic design and administration of group-based assessments to improve the job-readiness of project management graduates, developing teamwork skills in undergraduate science students: the academic perspective and practice, student perceptions of teamwork within assessment tasks in undergraduate science degrees, conditioning factors and opportunities for teamwork. a case study from a catalan university, 20 references, does emotional intelligence affect successful teamwork, on becoming a team player.

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Team or group? Managers’ perceptions of the differences

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Team performance management, developing e-learning environments that support knowledge construction in higher education, the effect of personality type on team performance, the wolf pack: team dynamics for the 21st century, cooperative learning: making “groupwork” work, related papers.

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The effect of covid-19 on a short-term teacher-education program: the israeli case.

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1. Introduction

1.1. teacher-training programs, 1.2. gaining teaching experience as part of the teacher-training process, 1.3. kivun h’adash—the short-term program examined in this study, 1.4. study goals, questions, and hypotheses.

  • To learn about the structure of the program and its implementation from the professional and personal points of view of the program’s coordinators and the participants, as they experienced it.
  • To examine the contribution of the new short-term program to the participants—the teacher trainees—and the Israeli education system in general.

2. Materials and Methods

2.1. the context of the research, 2.2. participants, 2.3. data analyzing.

  • All interviews comprised a recording and transcription of the Zoom conversations.
  • Each researcher read the interview and noted his interpretation of everyone’s experiences.
  • The researchers identified the similarities and differences between their texts. This process includes the breakdown and reconstruction of the conversations, phenomena, and issues that enable us to study and understand the responses from a holistic perspective.
  • The interviews were divided into meaningful units in line with the research questions [ 23 ]. This led to the identification of the themes, extracted into five categories: recruitment of the coordinator; establishing the program; clinical experience; the students of the program; and future initiatives for teacher education.

2.4. Ethical Considerations

3.1. recruitment of the coordinator.

“We did not have enough budget for the project. I worked hard and was paid very little. However, I did not do it for the money. For me, it was a mission.”
“We were called on for this project, and it felt like a calling! We are citizens, and we must see that we are ready to make all the efforts and invest time for the sake of the country and its children to assist people who were laid off due to the pandemic (Ye huda ). ”

3.2. Establishing the Program

“I do not think I had a day or night of summer vacation: I had to contend with many factors as I was involved in conversations with candidates, meetings with lecturers, and answering emails, all within a few days.”
“We had a good experience as a team, especially within the college, with the training team and department heads. Everyone was dedicated and eager for the program to succeed in attracting more and more candidates. They all did it wholeheartedly and earnestly despite the difficulties and working in such a positive atmosphere felt good.”

3.3. Clinical Experience

“My trainees hardly met any students or peers. We could not create such opportunities. We tried internally, we tried with all kinds of schools... it just did not work. They learned the materials but did not interact with the classroom, which was lacking.”

3.4. The Students of the Program

“We had different candidates come to us. Some were not even laid off but had been at home before, and the program created an opportunity for them... Some of them told me they wanted to do this their whole lives, and finally, there was a good opportunity.”
“The students were more mature; they brought some added value–not just the studies and degree. They have experience with people; they have experience with children of all ages... So, these people are already in midlife; they had a good situation, family, and livelihood, and suddenly they found themselves ungrounded.”

3.5. Future Initiatives for Teacher Education

“There are some people I am not sure will make it through the entire transition. I think everyone can be a teacher, but I am not sure everyone will succeed. Some will find it challenging to manage a classroom with children, and some will not face the gap between income and expectation, especially once opportunities open up again in the market.”

4. Discussion

4.1. unique alternative teacher-education programs—contribution, 4.2. circumstances and conditions in the future, 5. conclusions, author contributions, institutional review board statement, informed consent statement, data availability statement, conflicts of interest.

  • Zimmerman, J. Chronicle of Higher Education. Coronavirus and the Great Online-Learning Experiment. Available online: https://www.chronicle.com/article/Coronavirusthe-Great/248216 (accessed on 2 July 2020).
  • Weisblat, A. Comparative Perspective. Knesset Research and Information Center Emergency Remote Learning during the Closure of Educational Institutions Following the Outbreak of the Coronavirus. Available online: https://fs.knesset.gov.il/globaldocs/MMM/6c81656c-de69-ea11-8113-00155d0af32a/2_6c81656c-de69-ea11-8113-00155d0af32a_11_13773.pdf (accessed on 26 September 2020). (In Hebrew)
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StageApplications
1Posted mailing was sent14,800 unemployed academics had registered for unemployment
2Survey questionnaires2545 candidates showed interest
3Phone consultation1540 candidates participated in the phone consultation
4College application1443 candidates completed the application for the program
5Registration380 candidates registered for the program in various colleges
The statements, opinions and data contained in all publications are solely those of the individual author(s) and contributor(s) and not of MDPI and/or the editor(s). MDPI and/or the editor(s) disclaim responsibility for any injury to people or property resulting from any ideas, methods, instructions or products referred to in the content.

Share and Cite

Fisher, Y.; Shatz-Oppenheimer, O.; Arviv Elyashiv, R. The Effect of COVID-19 on a Short-Term Teacher-Education Program: The Israeli Case. Educ. Sci. 2024 , 14 , 958. https://doi.org/10.3390/educsci14090958

Fisher Y, Shatz-Oppenheimer O, Arviv Elyashiv R. The Effect of COVID-19 on a Short-Term Teacher-Education Program: The Israeli Case. Education Sciences . 2024; 14(9):958. https://doi.org/10.3390/educsci14090958

Fisher, Yael, Orna Shatz-Oppenheimer, and Rinat Arviv Elyashiv. 2024. "The Effect of COVID-19 on a Short-Term Teacher-Education Program: The Israeli Case" Education Sciences 14, no. 9: 958. https://doi.org/10.3390/educsci14090958

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  • Open access
  • Published: 30 August 2024

Safety of adenosine for pediatric tachyarrhythmia treatment in the emergency department: a multi-hospital 10-year cross-sectional study

  • Melanie M. Randall 1 ,
  • Tristen Burt 2 ,
  • Scott Cruise 2 ,
  • Michael K. Mesisca 2 &
  • Thomas Minahan 2  

International Journal of Emergency Medicine volume  17 , Article number:  103 ( 2024 ) Cite this article

Metrics details

Supraventricular tachycardia is the most common dysrhythmia in children. Initial vagal maneuvers are successful less than half of the time. Adenosine, a potent AV nodal blocker with a short half-life, is recommended as first line pharmacotherapy. Minor side effects from adenosine are common, but report of serious side effects such as sustained ventricular tachycardia, torsades de pointes, syncope or hypotension are confined to small case series or studies greater than 20 years old. We aimed to specifically identify the incidence of serious side effects of adenosine in children in the emergency department.

Between 2002 and 2022, all children less than 18 years old who received adenosine for tachyarrhythmia treatment in two emergency departments were included. The electronic record was reviewed for demographic information, patient history, treatments given, and side effects or complications were observed. Electrocardiograms before, during and after adenosine administration were reviewed.

77 patients met inclusion criteria. There were 74 patients with an initial rhythm of typical SVT. The other three patients included one with a junctional rhythm, one with atrial fibrillation, and one with an undetermined narrow complex tachycardia. 49 patients had cardiac rhythm monitoring during adenosine administration. 17 of these patients had three or more consecutive ventricular beats following adenosine, however no patients required treatment. No patients had syncope. One patient had brief hypotension after adenosine that normalized without intervention. Four patients were electrically cardioverted after adenosine, all for persistent dysrhythmias: two for persistent SVT with hypotension, one for atrial fibrillation and one for an undetermined rhythm. Twelve patients were placed on continuous antiarrhythmic medication for persistent SVT. Age, gender, prior SVT history, initial adenosine dose, and need for additional doses were not significant risk factors for a prolonged sinus pause or greater than two ventricular beats.

Conclusions

Adenosine treatment in typical supraventricular tachycardia in pediatric patients is safe.

Supraventricular tachycardia (SVT) is the most common symptomatic dysrhythmia in children. It can be defined as a group of tachydysrhythmias that originate above or at the level of the atrioventricular (AV) node. The ventricular rate is greater than what is normal for age, usually more than 220 beats per minute (BPM) in infants and more than 180 BPM in children and adolescents. There is usually a narrow QRS complex, measuring less than 120 milliseconds [ 1 , 2 , 3 , 4 ].

In children younger than 12 years of age, accessory pathways are the most common cause of SVT. Patients with congenital heart disease confer the highest risk of occurrence [ 5 , 6 ]. The most common presenting symptoms of SVT are palpitations (96%), anxiety, lightheadedness (75%), chest pain (35%), diaphoresis (17%), fatigue (23%), with less common manifestations of hypotension or syncope (20%). Infants typically manifest with fussiness, irritability, tachypnea, failure-to-thrive, and poor feeding [ 7 , 8 ].

Vagal maneuvers are non-invasive and recommended as initial treatment for stable pediatric patients with SVT. However, they are successful only 27–53% of the time [ 7 , 9 , 10 ]. If vagal maneuvers fail and the patient is still hemodynamically stable, then adenosine is recommended as first line pharmacotherapy [ 7 , 9 ]. Adenosine is an endogenous nucleoside that has a wide variety of effects on the cardiovascular system. It has an extremely short half-life and is a potent AV nodal blocker [ 11 , 12 ]. When treating AV nodal reentrant tachycardia, conversion rates are up to 96% [ 13 ].

Minor side effects with rapid adenosine administration are common. These include chest discomfort, flushing, and dyspnea [ 7 , 14 , 15 , 16 , 17 ]. Serious side effects of adenosine requiring critical interventions have been confined to case reports or small case series. These side effects include sustained ventricular tachycardia, hypotension, and torsades de pointes [ 18 , 19 , 20 , 21 , 22 ]. In a number of papers over 20 years ago, adenosine was shown to be effective in children and results indicated that no serious side effects were observed [ 13 , 16 , 23 , 24 ]. These studies did not have side effects as the primary outcome. However, despite older evidence of minimal risk, we continue to devote a significant number of staff and resources into preventing these “possible” complications in the emergency department (ED).

With this paper, we aimed to determine the incidence of any serious side effects of adenosine requiring intervention in children over a decade of treatment in the ED. Secondary outcomes included the number of patients that required further intervention including repeat adenosine dosages, other anti-arrhythmic or AV nodal blocking medication, or electrical cardioversion.

We performed a retrospective multi-hospital series of all patients less than 18 years of age who received intravenous adenosine for tachyarrhythmia treatment in the ED over the 10-year period between 2002 and 2022. The two participating sites were Loma Linda University Children’s Hospital, a tertiary pediatric referral center, with approximately 38,000 ED visits per year and Riverside University Health System, with approximately 15,000 pediatric ED visits per year.

The electronic medical record was queried for all patients that received adenosine in the emergency department. Using a standardized data collection form and trained data collectors not blinded to the study objective, the following data points were collected: demographic information, past medical and cardiac history, vital signs, ED treatments, and disposition.

The standard age-based formula defining hypotension of less than 70 + 2(age in years) in millimeters of mercury (mmHg) was used to determine hypotension before and after adenosine was given. Systolic blood pressure less than 90mmHg was considered hypotensive for patients older than 10 years. While systolic blood pressure is not a perfect surrogate for pediatric hypotension, it was chosen due to being the closest marker available which is reported regularly in the ED. Weight-based dosing of adenosine was recorded, including dosage and number of repeat doses given.

Troponin lab values when performed were recorded. Troponin levels were ordered at the discretion of the ED provider. We reviewed electrocardiogram and cardiac rhythm strips and recorded the length of the cardiac pause after adenosine administration. The treating physician’s determination of initial cardiac rhythm and rhythm after interventions were recorded. We reviewed documented complications immediately after adenosine administration including hypotension, ventricular arrhythmia greater than two consecutive ventricular beats, prolonged cardiac pause, or syncope.

Data analysis was conducted using STATA (STATA 16, StataCorp LLC, College Station, TX). Logistic regression was used to determine the likelihood of multiple risk factors for side effects. Non-normally distributed data were described using medians and interquartile ranges (IQR). Descriptive statistics were also used. This study was approved by the Institutional Review Boards at both hospital sites.

There were 77 patients that met inclusion criteria. These included 43 males and 34 females. The age range was one week old to 17 years old with a median of nine years (IQR 3–13).

37 patients had a previous history of SVT, including two patients with known Wolff-Parkinson-White syndrome. Six patients had previously diagnosed structural cardiac disease including one with aortic stenosis and ventricular septal defect (VSD), one with right atrial isomerism, total anomalous pulmonary venous return, functional single ventricle and pulmonary atresia, one with double inlet left ventricle status post Fontan procedure, one with right atrial dilation and two with VSD alone.

74 patients had an initial rhythm of SVT. One patient had a junctional rhythm, one patient had atrial fibrillation with rapid ventricular rate, and one patient had an undetermined narrow complex tachycardia (Fig.  1 ).

figure 1

Diagram of Patients Rhythms and Treatments SVT: supraventricular tachycardia RVR: rapid ventricular response ICU: intensive care unit w/: with PMH: past medical history ROSC: return of spontaneous circulation ECHO: echocardiography VA ECMO: veno-arterial extracorporeal membrane oxygenation LV: left ventricle

For the patients weighing greater than 60 kg (kg), initial dose was 6 milligrams (mg) in 88% of patients, and 12 mg in 12%. For patients weighing less than 60 kg, initial dose ranged from 0.07 to 0.38 mg/kg with a median of 0.11 mg/kg (IQR 0.10–0.12). 34 patients required repeated doses of adenosine including 18 patients who received 1 extra dose, 13 patients who received 2 doses, and 3 patients who received 3 doses (Fig.  1 ).

49 patients had cardiac rhythm monitoring during adenosine administration available to review. 28 patients did not. Of the 49 patients with reviewable rhythm, the cardiac pause immediately after adenosine was a range between 0.4 and 4.2 s, with a median of 1 s (IQR 0.8–1.6 s). There were 13 patients that had three or less consecutive ventricular beats immediately after adenosine. Two patients had four ventricular beats, one patient had six and one patient had nine. Figure  2 shows the rhythm strip of a nine-year old female with new-onset SVT who was given 6 mg of adenosine. She had a brief sinus pause, six ventricular beats, then conversion to sinus rhythm. No patients with ventricular beats required treatment for ventricular tachycardia. One patient had documented hypotension after adenosine cardioversion, however blood pressure normalized without intervention.

figure 2

ECG showing ventricular beats after adenosine

Using logistic regression, we calculated the risk of multiple factors including age, gender, prior history of SVT, initial dose and repeat adenosine doses for the complications of sinus pause greater than 3 s or ventricular beats three or greater. None of these factors were statistically significant for either complication (Tables  1 and 2 ).

Four patients were electrically cardioverted including two patients that were hypotensive and still in SVT after adenosine. One patient with persistent atrial fibrillation underwent electrical cardioversion three times, but did not convert, and was admitted to the pediatric intensive care unit (ICU). One patient with an undetermined rhythm was electrically cardioverted after adenosine and amiodarone produced no change in rhythm (Fig.  3 ). The patient then required intubation, immediately after which had 15 min of cardiac arrest with return of spontaneous circulation. The patient’s echocardiography (ECHO) showed arrhythmia-induced heart failure, requiring extracorporeal membrane oxygenation for cardiogenic shock. Subsequently, the rhythm was shown to be an ectopic atrial tachycardia. The patient regained normal cardiac function and was weaned off antiarrhythmic medication completely.

figure 3

Undetermined rhythm ECG

Twelve patients with persistent SVT after adenosine were placed on continuous antiarrhythmic medication including eleven patients on esmolol and one patient on amiodarone. One patient with persistent SVT was admitted and placed back on their home digoxin.

A troponin T level was drawn in five patients. Of these, four were normal. One was significantly elevated at 0.51 nanograms per milliliter (ng/mL) (reference range, <=0.03ng/ml). This increased to 0.77 during admission. The patient’s ECHO showed normal ventricular function with no wall motion abnormality. Per chart review, this patient was likely in SVT for more than 24 h prior to arrival at the hospital.

36 patients were discharged from the ED. 11 patients were admitted to a non-ICU bed, including one patient with acute appendicitis, one patient with a supracondylar humerus fracture, and one patient that was scheduled for cardiac ablation the following day. 29 patients were admitted to the ICU. Two of these patients were admitted to the ICU for bronchiolitis with albuterol-associated SVT. Ultimately, eight patients in the study group were diagnosed with Wolff-Parkinson-White syndrome.

In this study, we found that adenosine treatment in pediatric patients with SVT was safe. This is the largest study of side effects of adenosine in children to date. There were no patients with sustained ventricular tachycardia or prolonged cardiac pauses that required intervention. When excluding undetermined rhythms and atrial fibrillation, the only patients that required electrical cardioversion were those persistently in SVT who then became hypotensive. We discovered that 44% of patients required extra doses, and 22% of patients either required electrical cardioversion or continuous antiarrhythmic medication to maintain sinus rhythm. Adenosine is often thought to induce significant cardiac pause and frequent ventricular beats which may be anxiety-inducing for treating physicians and staff. This study supports the fact that these events are transient and do not require intervention.

There are rare times that additional consideration or precautions may be needed when administering adenosine in children. Patients with difficult-to-determine rhythm or ill-appearing on presentation are more likely to have underlying heart failure. These patients are more likely to have life-threatening events requiring immediate intervention. There are very rare cases in the literature of bronchospasm induced by adenosine [ 25 , 26 , 27 ]. We had no cases of bronchospasm which reiterated the infrequency of this side effect.

When used in atrial fibrillation, adenosine can precipitate ventricular fibrillation due to increased ventricular irritability [ 28 , 29 ]. Giving adenosine to a patient with an accessory conduction pathway such as in Wolff-Parkinson-White syndrome can also be dangerous when paired with atrial tachycardia. Adenosine often does not inhibit conduction through an accessory pathway, causing unopposed conduction through it and ventricular fibrillation [ 29 ]. Given the low number of pediatric patients with atrial fibrillation, potential for complications, and poor conversion rate with adenosine, we recommend against the use of adenosine for treatment of atrial fibrillation.

Multiple case studies have shown patients with long QT syndrome at risk for developing torsades de pointes [ 18 , 20 , 30 ]. It has been proposed as a test to identify patients with long QT syndrome [ 22 ]. There were no patients with long QT syndrome in our cohort, but we advise caution in these patients if the syndrome is known.

The use of adenosine is safe in the vast number of children with typical SVT that is narrow, regular and uniform. More caution is advised if patients have hypotension, signs of heart-failure, long QT syndrome, or other less common atrial rhythms. Without these indications, the authors advise against placing defibrillator pads on the patient. Overall, a practitioner can feel confident when using adenosine in the correct clinical scenario.

Data availability

No datasets were generated or analysed during the current study.

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Randall, M.M., Burt, T., Cruise, S. et al. Safety of adenosine for pediatric tachyarrhythmia treatment in the emergency department: a multi-hospital 10-year cross-sectional study. Int J Emerg Med 17 , 103 (2024). https://doi.org/10.1186/s12245-024-00683-5

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