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Keurig Troubleshooting: Quickly Fix 15+ Most Common Problems

By Walton Holcomb | Last Updated: April 9, 2021

You’ll agree with me, we’ve really come to love Keurigs – they allow us to make a delicious cup of java with no mess, no fuss. Period.

As Keurig has evolved over the years, so has their ability to help their users maintain them. While all Keurig needs a bit of attention every now and then, the latest (Keurig 2.0) models alert themselves when it’s time to descale or add more water.

But it’s not always the case and oftentimes you deal with some problems like it leaks, won’t brew, won’t turn on, or won’t read the K-cups .

This can be frustrating, but you don’t need to cry over spilled milk; luckily, most of these problems require minimal effort to fix your machine.

In this article, I’ve jotted down the best possible methods to help you fight against the most commons Keurig problems.

Let’s get started…

Most Common Keurig Problems

Problem 1: Keurig Isn’t Working / Brewing Coffee Properly Problem 2: Keurig Won’t Turn On Problem 3: Keurig Keeps Shutting Off by Itself Problem 4: Keurig Machine is Leaking Water Problem 5: Coffee Is Tasting Like Feet All of a Sudden Problem 6: Keurig 2.0 Showing “add more water” Problem 7: Keurig Touchscreen Not Turning On Problem 8: Keurig Not Dispensing Water Problem 9: Keurig Stuck on Preheating Problem 10: Keurig Is Giving a “Prime” Error Message Problem 11: Keurig Isn’t Resetting Problem 12: How to Advance Resetting Keurig Problem 13: Keurig Not Brewing Full Cup of Coffee Problem 14: Keurig Says Brewing But Nothing Comes Out Problem 15: Keurig Dispensing Grounds in The Cup Problem 16: Keurig Brewing Weak Cup of Coffee Keurig Warranty

Problem 1: Keurig Isn’t Working / Brewing Coffee Properly

There could be many possible reasons that cause your machine to stop brewing coffee. Here is how to make your Keurig fully functional when you face any of the most common problems:

1. Too much scales buildup blocking the internal pipes / debris clogging the water lines.

This mainly happens due to the quality of water used in your coffee maker.

If you’re using hard water, with time, it will begin to fill up with scales (mineral-based deposits), and eventually your machine will stop functioning properly. In addition to that, if the water is too lacking in minerals, it will also make your machine struggle to function fully.

Here are the best water treatments to help coffee connoisseurs:

1. Softened Water

This type of water contains a high level of sodium and bicarbonate ions. In areas with hard water, using softened water (encapsulated with minerals) can be a useful option to stop the building up of scales in your coffee machine.

2. Ultra Pure Water (Reverse Osmosis)

Sounds complicated, but it’s really quite simple.

This another great approach not only prevents the debris build-ups but also improves the overall lifespan of your machine.

This process of this method involves keeping the water under pressure as it passes through the minute holes. The large particles (magnesium, copper, sodium, and even fluoride) leave behind while the clean water is filtered through.

However, using water with no mineral will make you an overly-acidic and unbalanced cup of coffee.

What’s the fix?

Baristas around the world use the following methods to achieve the right balance for coffee and coffee machines:

  • Remineralisation : The process involves adding back some vital minerals which make the water blend correctly with coffee.
  • Filtered Water : The improves the taste and quality of water by reducing the chlorine and chloramine  – makes your coffee flavor more palatable.

So, using the right type of water is important, not only for making your Keurig fully functional but also for the brew.

2. Water lines have air bubbles

To get rid of air bubbles in the lines:

  • Fill the Water Reservoir.
  • Turn off the Keurig and pull the plug.
  • Now, give your Keurig a quick gentle shake.

Performing this technique will ensure there’s no air trapped in the water lines.

Alternatively, you can use a straw to blow to getting rid of stuck air.

3. Mis-positioning of machine parts inside the unit

This isn’t very common in machines with magnetic components, but you can do a quick check to confirm if they are seated properly or not.

4. Insufficient warm-up time

Forcing the machine for brewing without giving an insufficient heating time either makes it stuck within the brewing process, or it will give you a very little or inadequate amount of brewed coffee.

So, if your Keurig isn’t working properly, performing the given methods/techniques will more likely reduce the chances for non-functionality while giving you a smooth and well-balanced cup of java (if the quality of water is the concern).

Problem 2: Keurig Won’t Turn On

This is quite a common problem when you’re trying your set up your newly purchased Keurig or powering the one you’ve been using for a while.

Here are the possible fixes for this issue:

  • Perhaps, you forgot plugging in the unit – A rookie mistake, lol!
  • Check your outlet by plugging some other electric machine to make sure if it’s working or not.
  • Plug the unit, locate the power button and hold it down until the machine lights up.
  • Make sure the water reservoir is seated properly at its place otherwise, Keurig won’t turn on.
  • Double-check if the power cable is attached properly to your machine.

If nothing helps, it’s time to call Keurig Customer Care support.

Problem 3: Keurig Keeps Shutting Off by Itself

There could be two possible reasons that cause your brewer keeps shutting off randomly.

1. The magnet in the water reservoir is out of place.

For instance, once you remove the water reservoir, you’ll have to make sure you’re placing it correctly, in other words, magnetic contacts on the reservoir should be in contact with the ones on the machine. If it’s not in its right place, Keurig will be shut down as it’ll not sense any reservoir for freshwater.

Fixing this issue is so easy : Simply use your hand to realign the magnet and place back your water reservoir properly.

2. Auto off timer is set.

Keep in mind, some machines in the latest Keurig line have auto shut-off feature that might cause your brewer to shut off automatically.

If you don’t want this feature, you can adjust or disable the timer so it will no longer be set to “auto” and cause your brewer to power down unnecessarily.

Once you’re done making the possible fixes, resume the brewing process to see if the problem is resolved.

If none of the solutions work, Keurig Customer Care can assist you better with this.

Problem 4: Keurig is Leaking Water

Keurig customers often complain about water leakage, mainly while heating OR out of the bottom. Here are the possible fixes to encounter those problems:

1. If Keurig leaks water while heating

This might happen due to clogged needles or by using incorrect capsule size. You can try cleaning both exist needles and K-cup holder. Also, make sure the valve at the bottom of the water is clean and looks fine.

About correct pod size, there are many trustworthy instructions available to guide you better, and also make sure you follow the Keurig guidelines to prevent unwanted damage to your machine.

2. If Keurig leaks water from the bottom

In this case, the problem might be due to a ring at the bottom of the water reservoir or damage on the hose or seal inside the machine.

If it’s an o-ring that’s causing the water leakage, you can easily replace it with the new one ( here is the tutorial on how to replace the o-ring inside Keurig). However, if it’s due to the hose or seal inside the machine, you’ll have to disassemble your Keurig that I won’t recommend.

If nothing helps, It’s always better to call Keurig Customer Care service for further assistance.

Problem 5: Coffee Is Tasting Like Feet All of a Sudden

For instance, if you haven’t changed your coffee brand , there would be several reasons that can affect the taste of your coffee, i.e.; pungent vinegar smell and bad coffee taste.

Here are the possible solutions to the most common reasons:

1. Leaving a filter paper during descaling

If you knowingly left the filter paper while descaling, it’s now soaked with vinegar water that causes your coffee to taste flat due to unwanted sharp vinegar smell.

In this case, it’s helpful to consult the user guide and make sure you’ve removed/replaced all the filters.

2. Water reservoir isn’t rinsed properly

Your coffee is 98% water, if the water tank isn’t rinsed properly after cleaning with vinegar, the brewed coffee leaves a bad taste in your mouth.

The easy solution to this problem is emptying the water reservoir thoroughly and refill it. Before doing this, please ensure that the unit is cooled down for several hours.

3. Absorption of vinegar by plastic parts

The easiest solution to this problem is rinsing your Keurig with hot water to get rid of the irritating vinegar smell in your cup of java.

4. Oil/Scale buildups

As we’re already discussed in the #1 Problem, make sure you use the right quality of water to avoid scales built up and make sure you clean the coffee grounds and other dirt that come in contact with your regular cup of java.

Whereas the advance Keurigs alerts automatically for descaling, you’d possibly do well by thoroughly cleaning your coffee maker after every 3 months or even sooner if you brew the coffee more often.

Problem 6: Keurig 2.0 Showing “add more water”

Try filling the water reservoir to the maximum level and see if the error message persists. If this doesn’t help, here is the possible way to fix this issue:

  • Remove the water tank unit and empty the water fully.
  • Clean the water reservoir with the soap, and non-abrasive cloth (not dishwasher safe), then rinse from top to bottom.
  • Check the valve at the bottom of the water unit and on the machine where the water unit goes. Sometimes, it gets clogged and causes a problem.
  • Now, refill the water reservoir to the maximum level and place it back in the machine. Make sure it’s placed properly.
  • Once done, check if the error message is gone.

If the above solution couldn’t fix the “add more water” error, it’s time to call Customer Care service.

Problem 7: Keurig Touchscreen Not Turning On

Touchscreen issues are very common with the new Keurig 2.0 brewers, and in often cases, either the touch doesn’t work, or screen goes all blank.

There’s nothing more than you can do except unplugging the brewer and plug it back in.

If a brewer prompting the start a brew or water only dispense, the problem has been fixed successfully, but if it’s getting frozen or not working too often, it’s time to call the Customer Service team for further assistance.

Problem 8: Keurig Not Dispensing Water

When your Keurig got a water pumping problem, you just hear some kind of grinding noise as the Keurig pump attempts but fails to pump the water through.

There could be several reasons, but most likely it happens because of water scaling, debris build ups and interferes with the water pump.

Here is the possible way to fix this pumping issue:

  • Simply take the water reservoir out, empty it out and refill it about a third of the way.
  • Shake the water around in the water reservoir, empty it fully and locate the opening from where the Keurig pumps water into the brewer.
  • Clean the opening fully and make sure there’s no debris that may obstruct the action of Keurig water pumping.

Hopefully, Keurig water pumping should function correctly after this.

But if it still not pumping water, you can try:

1. Insert Turkey Baster

You can try inserting the turkey baster into the part that connects the machine and water reservoir, with some water already in the unit.

You’ll notice, water gets cloudy as the scaling and debris are forced into the Keurig water reservoir, giving the turkey basket will all the debris from that part and makes it easier for the pump to push the water freely, and you’d brew your delicious cup of coffee.

If this is still not effective, try descaling the machine with a mixture of vinegar and water and put it through a brewing cycle.

But what if the machine still not pumping water?

It’s likely the motor is trying to pump the water but isn’t able to do it. This might be due to air bubbles have trapped into the machine, declining the pump’s ability to pump the water.

Try various shaking methods to force the unnecessary air out of the Keurig. If this was the problem, try refilling the water reservoir before it gets fully empty in order to prevent this issue again.

But if you don’t hear grinding noise and water isn’t pumping, this indicates the motor may be entirely broken and in this case, motor or entire unit will need to be replaced.

Problem 9: Keurig Stuck on Preheating

Keurigs usually take around 3 minutes for the initial preheating; if the process takes longer, possibly there’s something wrong with the machine. In this case, just unplug and plug back the machine to start the brewing process once again.

Make sure there’s enough water in the reservoir, and it’s seated properly at its place. The problem should be fixed now.

But if nothing happens, there’s a method that’s reported to work for some Keurig users. It involves filling the water tank with warm water. In this way, Keurig should recognize hot water and start working again.

Keep in mind, Keurig recommends only adding cool water in the tank, so if you follow the above method, please do it at your own risk.

However, if the problem still couldn’t be fixed, call Keurig Customer Care for further assistance.

Problem 10: Keurig Is Giving a “Prime” Error Message

This error message indicates there’s low or no water is channeling between external and internal water reservoir. This can be due to a handful of reasons:

  • Reservoir is out of alignment
  • Reservoir is dirty
  • Debris clogging the needles

This can easily be fixed by cleaning your Keurig and testing it with a water-only brew cycle.

Let’s start with the cleaning of the water reservoir to see if this error persists. Here is the instruction to do it:

  • Switch off and unplug the machine. Remove the water reservoir and empty it completely.
  • Take a damp cloth and use clean water and mild dish soap to scrub inside of the water tank.
  • Once you are done cleaning. Rinse it thoroughly and refill it.
  • Place back the water reservoir and make sure it’s seated properly.
  • Now run test water only brew cycle without using a K-Cup.

Performing this process should remove the dirt for easy channeling of water between the reservoirs, and “Prime” error message should disappear.

But if this doesn’t clear the “Prime” error message, you may also need to remove the debris from the needles and holder as well .

Here’s how to do it:

  • Turn off and unplug Keurig. Remove the water reservoir and empty it completely.
  • Gently lift the machine’s handle. Hold the Keurig steady in one hand and use your other hand to pull the portion back holder out of the machine.
  • Tightly hold the portion back holder with one hand, and using your other hand pull the funnel out of the holder.
  • Use the point of a paper clip to scrape around the interiors walls of the back portion of the holder. This will help dislodge if there’s any debris that may be stuck to the walls.
  • Force and keep the holder and funnel under the water until all the dirt is gone.
  • Let the holder and funnel dry, and then push it back to the coffee maker. Make sure it’s placed properly.
  • Keep the lid open and clear the debris away from the entrance needle using a paper clip.
  • Once done, fill the water reservoir to the maximum level and run a water-only cycle. This helps to remove any debris from the machine.

You should now be able to make steaming hot, delicious brew without interrupting the annoying “Prime” error.

Still No? Yikes!

Try cleaning the filter screen, and “Prime” error message should be gone. If still it’s not fixed, it’s time to call the Keurig Customer Care to assist you further.

Problem 11: Keurig Isn’t Resetting

Periodically, you may experience technical issues, and your Keurig is incapable of completing the brewing cycle that will require you a reset of the internal computer. If you’re not sure how to do a basic reset to fix the most common issues you encounter with Keurig brewers:

  • Turn the machine off and unplug for several hours.
  • Plug back the machine and run a test brew cycle.

This should reset your Keurig. But, if simply unplugging the brewer isn’t working, try this approach:

  • Remove the water tank before turning off and unplugging your Keurig.
  • Leave them unplugged for several hours without the reservoir attached.
  • Now plug your Keurig into its own designed outlet.
  • Power back the machine and again place the water reservoir. Make sure it’s seated properly.

This brew cycle was interrupted, simply opening and closing the K-Cup holder resets the brew cycle.

Problem 12: How to Advance Resetting Keurig

When a basic reset doesn’t work, an advanced reset technique is required. Here is how to reset your digital display Keurigs:

  • Press the small and medium cup button simultaneously and release at the same time.
  • Just as you release the buttons, press the “menu” three times. If you see “06:09 on the clock, it means the steps are performed correctly.
  • Press “menu” once more, and digital display change to “brew 0:00”.
  • Press the “medium cup” button and at the same time press and release the “menu” while still depressing the “medium cup” button.
  • Keep holding the “medium cup” and press the “small cup” button. Now release both the buttons at the same time.
  • Once done, unplug the machine for several minutes and then plug it again.

Following this advanced technique should reset the internal computer and resolve all the technical glitches if there were any.

Problem 13: Keurig Not Brewing Full Cup of Coffee

A short cup occurs when Keurig doesn’t brew the coffee size you selected. This might be due to a clogged needle (due to coffee grounds or cocoa mix), a machine requires cleaning or a water reservoir being removed while brewing.

This is the best possible method to achieve the perfect size:

  • Make sure there’s enough water in the reservoir, and it’s seated properly.
  • Perfect a water-only cycle on the brew size 6 oz or 8 oz into a measuring cup. If the expected amount of water is dispensed, it means it’s fixed properly. But if it couldn’t.
  • ( Optional : If you’re using Water Filter): Remove the water filter and run water only cycle; if the machine dispenses the right amount of water, you’ll have to change the Charcoal filter or Water filter back to the machine. But if it couldn’t.
  • Clean the entrance and exit needles. Now run a couple of water-only cycle, and with the measuring cup, determine if it dispenses the right amount of water.

Hopefully, your machine will begin dispensing the proper amount of water. But if still, it couldn’t, Call the Keurig Customer Care service for further assistance.

Problem 14: Keurig Says Brewing But Nothing Comes Out

The initial preheating takes about 3 minutes, so be patient. If nothing happens thereafter, then make sure:

  • There’s enough water in the reservoir, and it’s placed properly at its place.
  • You fully lowered the handle, and there’s a “brew” setting on the digital display.

If everything seems fine and still your coffee maker doesn’t brew, seek help from Keurig Customer Care service to troubleshoot your Keurig.

Problem 15: Keurig Dispensing Grounds in The Cup

Here are the most common reasons if you’re seeing grounds in your waiting cup:

  • Incorrect size pod or pod failure
  • Clogged needles due to hard water or scales
  • Refilling K-Cup not using the right ground size
  • Improper positioning of pods lid

If needle clogging is the reason, you’ll need a paperclip for unclogging the exit needle. Run water only brew cycle and look for any grounds are coming out. Repeat the water brew cycle to clean any residual grounds.

Always use coarse coffee grounds if you’re using reusable filter and also make sure you don’t overfill the K-cup as it may also make the coffee grounds settle in your cup.

Problem 16: Keurig Brewing Weak Cup of Coffee

Most Keurig models allow you to select the amount of water to go through the grounds. The default is for generally accepted American tastes, which is more of flavored water, in my opinion.

I’d suggest not using 8-ounce or further higher cup options when you’re concerned about weak coffee taste. Since it will be the same amount of grounds no matter how much liquid you use.

The easier and best possible hack to combat this weak coffee by Keurig is by using the 2 pods on the lowest ounce setting in your machine.

Alternatively, you can use a strongly roasted K-cup. The companies like Death Wish Coffee and Barista Prima are claimed to best in terms of strong taste coffee.

Keurig Warranty

If you’re a java lover like you may have come to the point that Keurig is more like a family member and first stop to get you up every morning. I depend on it, and living without it would be impossible, so I make sure it’ll be there for me in the long run.

Luckily, Keurig® company offers a generous 1-year limited money-back guarantee that mellows me out and take all the risk off the shoulders.

The guarantee begins from the date of purchase, you must save your original receipt to prove and troubleshoot your Keurig if any problem were to arise. Just in case you lost the warranty card that comes with the box, try other possible ways like your email address, date of purchase, your name, etc., to verify your purchase and guarantee.

Keurig is pretty lenient to support you if you somehow misplaced your paperwork, but it’s always better to be safe than sorry.

Keep in mind this 1-year warranty is only limited to genuine Keurig Units. Buying from other manufacturers like Breville, Cuisinart, and Mr. Coffee will carry an only 30-day money-back guarantee by Keurig.

I’m pretty much pleased with the material it built and the craftsmanship involved in its construction. However, the Keurig warranty is applicable only if it was intended to be used according to their implied limitations .

So, how does it work?

In most cases, your Keurig brewer will be replaced, or replacement of defective part will be mailed to you if it’s something simple as drip tray, brew basket, mesh filter. They may prefer to repair your unit or refer you to some near local distributor but this happens rarely.

In most cases, a replacement will be a refurbished unit but don’t fret as it will carry a new 1-year warranty (starts from the shipping date).

Again, just don’t forget to save the original receipt that comes with the unit!

How can you take advantage, if your Keurig is still under warranty?

Just call Keurig’s Toll Free Number , or send an email with your questions, they will be happy to assist you.

A Few Final Words

Keurig has a true-hearted fan following, and its coffee makers are loved around the world. They are multi-functional and can make you anything from coffee, tea, and even hot chocolate – definitely a wonderful choice for anyone who is a fan of speciality beverages .

But waking up to no morning cuppa can be surprisingly daunting when your Keurig doesn’t work for any reason. So, it’s always better to prepare yourself to deal with such problems rather than not expecting them at all.

I hope this article might have solved the most common problems you encounter with your Keurigs. However, if you’re facing any other problem not mentioned in the article, please do let us know with the proper solution; we’ll be happy to add so it would be helpful for other readers too.

Lastly, if none of these help to fix your Keurig, the best option is to contact the Keurig support centre.

Thanks for reading!

You may also be interested in :

  • Best Single Cup Coffee Makers
  • Keurig K575 Brewer – An Ultimate Review
  • Keurig K475 vs K575: A Detailed Comparison

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About Walton Holcomb

I'm Walton, a 29 years old barista from New York City who's been working in the coffee world for more than 8 years now. I'll be your guide to the best coffee gears and will help you make delicious and high-quality caffeinated beverages without breaking the bank.

Reader Interactions

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June 24, 2020 at 1:40 AM

Question: This having to do with admitted operator error. I have jammed the brewing lid in an open, upright locked position. Is there a way of possibly removing cover and releasing the lid without damaging the unit?

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July 3, 2020 at 9:27 PM

A visitor has jammed my lid in the up right position ? is there a trick to release and close lid ?

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September 17, 2020 at 1:45 AM

My lid is stuck in the open position How do I get it to close

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April 29, 2021 at 1:59 AM

You can lift outer lid…reach in under lid and inner lid will come down…..after brewing DO NOT….raise the lid all the way up……you will be back to square one

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May 5, 2021 at 4:06 AM

I have the k supreme plus model I did my first descale and after it finished my system does not turn back on and I just bought it in 2020 December can someone help me fix it

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May 8, 2021 at 12:45 PM

A technician should look into it. Ask for warranty help.

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July 4, 2020 at 7:21 AM

I just got a new Keurig after my 10 year old classic stopped brewing correctly. The coffee is like water. I called to see what was going on, and a rude customer service rep said that they’re completely different now, and I need to either use two pods on the smallest cup setting, or buy stronger coffee. So basically, they ‘improved’ their product and now I can’t use the same pods I’ve enjoyed for 10 years, because their new machine/technology is somehow so much better? It spits out an extra ounce of clear water at the end of the brewing cycle, after brewing a weak cup to begin with. So disappointed.

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April 2, 2022 at 12:34 AM

I feel the water reservoir all the way to the max put my coffee filter in And hit the 12 cup button and it will only make 10 I have cleaned it twice and it’s still only makes 10.

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September 4, 2020 at 2:44 AM

My keurig says “automatic off set” How do I deal with this?

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October 16, 2020 at 2:00 AM

I have checked all possible problems Result is Green power light does not glow

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October 26, 2020 at 4:19 AM

I got in touch with someone from keruig a couple weeks ago my keruig duo stop working it will not power on I need my coffee please

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October 31, 2020 at 6:22 PM

Keurig only brews largest amt. of water, no mater what cup size is punched

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October 2, 2022 at 9:42 PM

over fills on smallest cup setting

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November 12, 2020 at 7:14 PM

I need help, my Keurig will not recognize the water tank. I followed the instructions online and still does not recognize the tank. What should I do now outside of purchasing a new one. Thanks

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February 17, 2021 at 3:28 AM

my KEURIG WILL NOT TURN ON. I TRIED UNPLUGGING and waiting but it still wont power on.

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September 9, 2021 at 3:58 AM

my KEURIG WILL NOT TURN ON. I TRIED UNPLUGGING and waiting but it still wont power on

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November 15, 2022 at 4:50 AM

water runs all the time” cup over fills and wont shut off”

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November 23, 2020 at 11:38 PM

My new Keurig with the multi-needle system spews grounds all around the cup holder area and into my coffee. This is with store-bought, one-use Keurig cups. What is going on? So disappointed. I had my older one for years and loved it.

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November 26, 2020 at 1:31 AM

the new Keurig spews grounds all around the cup holder area and into a coffee cup?? help

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December 3, 2020 at 4:45 PM

My Keurig is not recognizing 2.0 pods as 2.0 pods! I keep getting the “Oops this pod is not compatible” message when I am using legit K-Cups. Any advice on this?

April 28, 2021 at 11:55 PM

Keep raising lid and lower back to brew position……ight have to do this several times

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December 15, 2020 at 6:46 AM

My keurig brews a large cup of coffee just fine but won’t stop humming and the light on the large cup won’t turn off

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May 5, 2022 at 2:18 AM

I just descaled my keyring but the descale light is still on.

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December 18, 2020 at 10:41 PM

Why are there no instructions for setting the personal brewing buttons? Why have this feature if you need to figure it out for yourself?? I’ve tried everything that I can and it is useless.

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February 10, 2021 at 2:37 AM

Mine did the same thing in 2 different units. Luckily the first time was within 90 days of purchase. This time not so lucky. I’m pissed. I’ve got over 300 K cups and no working machine after paying $139.99

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October 17, 2022 at 8:52 PM

My keurg over flowes on large cup. it has worked fine till this morning. what can i do to fi it.

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December 26, 2020 at 2:13 AM

My Keurig K-Supreme Plus will not power “turn” on, tried everything. Any suggestions?

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January 4, 2021 at 1:10 PM

Mine either. Did you figure it out?

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January 8, 2021 at 3:08 AM

Mine either. Have you figured it out? I did the descale today, and on the 3rd rinse it ran out of water and steam started coming from the top. It turned off and now it wont turn back on at all.

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March 23, 2021 at 7:50 AM

Same thing happened to me today.

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March 28, 2021 at 5:36 PM

Mines did the same thing and for the third machine but happened when I first purchased in October they replaced it. Then it haooen d to replacement in January and they replaced it. Then rescaling yet again yesterday on the third machine d and in 30 seconds of call they replaced it. I think there is an issue with this model they are not admitting to.

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January 26, 2021 at 8:50 PM

Mine doesn’t turn on either. I was going to descale this morning and it won’t even power on. Tried everything. Have they replied to you?

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January 30, 2021 at 7:52 AM

Mine won’t power on either! Did you ever get an answer to your question?

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February 4, 2021 at 5:08 AM

did you get an answer? mine won’t turn on after descale

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March 19, 2021 at 6:56 AM

Hopefully yours were all replaced under warranty. I had the same issue and a new one was sent. I popped open the old one and found the thermal fuse in series with the heater element and hot connection to the control board was open. Based on the number of occurrences here, I suspect this is a design flaw.

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December 28, 2020 at 7:47 PM

My Keurig will not dispense water!! It sends the water back into the holding tank!! Please advise, he says machine is dangerous!! Might get burned! I have done at 20 things !! PLEASE ADVISE. Jody

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February 9, 2021 at 8:40 PM

I descaled my machine like it said to and it won’t turn back on I have a supreme plus fairly new with in a year

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February 10, 2021 at 5:37 PM

My 2.0 (admittedly pretty old) has just stopped allowing me to adjust the size of the cup being brewed. We have unplugged and reset several times. Is this a sign that it’s on its last legs?

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March 7, 2023 at 10:13 AM

JoAnn, did you ever get an answer to your question on why the coffee maker would not let you adjust the cup size ? Mine is also a 2.0 and has started giving us only a 4 cup brew instead of the 6 or higher. I adjust it for higher and still get 4. Just wondering if you figured out what to try or got yours fixed or had to buy a new one . Thanks so much …

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February 23, 2021 at 6:43 AM

Not poking hole in bottom of cup don’t seem to close rite.

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February 26, 2021 at 10:09 PM

New Keurig brews 1/4 cup of coffee and shuts down. Worked fine two weeks. Everything is clean in machine. Using filtered jug water. How do I fix?

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March 14, 2021 at 3:41 AM

Keurig only dispenses water if I block the overflow outlet, then it works well. Have tried the usual fixes. Any ideas?

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March 14, 2021 at 10:28 PM

The electricity went off, and when restarted, no screens came up, and then it pumped out all the water.nothing I have tried has fixed it. Help

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March 16, 2021 at 9:38 PM

Your suggestion on how to solve the “ADD WATER” problem by washing out the connections worked. (Rebooting did not work for me…)

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April 13, 2021 at 7:20 PM

Here’s a new one. I have a keurig classic with the filter in the water tank, I bought last year in June. I clean in regularly. Yesterday I turned it on, it heated up fine, put a pod in, it started running water and clicked off. Alright, I’ll try again. Same issue. So I took it all apart, cleaned it and ran a descaling cycle then a water cycle. No problems there. Put a pod in to, now this time I tried a cappuccino pod instead of a coffee pod. Same issue as before. Alright, I’ll let it sit over night and try again tomorrow. Tried again this morning, same issue as yesterday. Tried going through the whole descaling process again, that includes letting it start running then stopping it so the solution sits and can dissolve anything that may be building up in the tip. Waited for the timer to be done then ran the easter cycle through, tried making a pod again, clicked off. Frustrated I gave up honestly, went on keurig’s site, then I noticed my product although I haven’t owned it a year doesn’t have the one year warranty WTF. How did I miss that? Luckily the lady at Walmart caught me in the right mood and I purchased the 2yr extended warranty through them and since keurig wouldn’t cover it, they did. I would however like to figure out what’s wrong with my keurig. Anyone else have this issue?

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October 24, 2022 at 4:45 PM

I descaled my Keurig about a month ago and everything was fine. This morning I turned it on as usual, put my coffee pod in and put the top down. It shut off. It went through this process several times and just enough water leaked through that the hole made nothing but coffe grounds come through. I tried running just plain water through and it worked fine. I wiped down the needle and the inside of the basket, pulling the coffee pod holder out also . I repeated this process three times! Still only will work with plain water. If I hadn’t just descaled it and cleaned everything I could understand that maybe the needle might be somewhat jammed up but really? Well when I come home tonight I will do it all again!! Crossing my fingers!

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April 27, 2021 at 7:07 AM

My K Duo works fine on the single cup side, but on the carafe side, it will only pump a very small amount of water.

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April 14, 2022 at 6:49 AM

My duo works fine on the single side but on the carafe side it will only pump a small amount

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September 30, 2022 at 12:56 AM

ours is not making the requested amout of cups anymore. Mainly using the carafe side. If we want 12 cups, we lucky if we get 8 Esther did you ever get your problem fixed ?

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April 27, 2021 at 5:42 PM

The lid on my machine will not close. Otherwise I am very satisfied with my Keuric.

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April 28, 2021 at 2:00 AM

Turned keurig on with the water dispenser not sitting on the unit & pushed to brew. Now it won’t turn on. Did I fry my coffee maker

May 8, 2021 at 1:40 PM

I doubt you did. Call for warranty help?

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May 8, 2021 at 8:05 AM

My Keurig Supreme will not power on. I’ve only had it four months. I tried unplugging for a few hours, removing and replacing water. I tried different outlets just in case it was a short. Nothing is working:( I do have electricity, so? Please advise. Thanks.

May 8, 2021 at 12:43 PM

You should, most likely, take advantage of its warranty.

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September 7, 2021 at 9:47 PM

My duo doesn’t fill on carafe side during descaling.

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March 19, 2022 at 8:13 PM

my Keurig all lights are flashing.Pressed the button and lights still flashing. unplugged it for 15minutes and still lights flashing. any ideas?

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March 23, 2022 at 10:41 PM

My keurig is not dispensing water or coffee. I have tried three different pods and cleaned pod tray and inside. Still not dispensing water or coffee.

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March 25, 2022 at 9:49 AM

I am sitting here typing this comment while waiting 3-10 Day’s for my SECOND supreme Plus to be delivered….2 Unit’s same problem. Won’t Turn On…. Oh I almost forgot to mention…. This is within 1 year…2 units…hmmmm.. I asked if they could please Ship it Over Night since It’s the 2nd unit within a year and I guess Customer Service means nothing these day’s….

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April 14, 2022 at 1:12 AM

My Keurig came on, spit a teaspoon of coffee in the cup and shut off. It will not come back on. This unit is only four months old and has been barely used.

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May 2, 2022 at 7:37 AM

I bought my Keurig K-Supreme in January. I descaled it but the descale light will not turn off. What do I need to do to fix it?

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May 13, 2022 at 11:53 PM

The lid on my Express Essentials model does not completely close and the brewer shuts down immediately. I can lightly push down on the lid and the brewer seems to work.

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May 19, 2022 at 8:47 PM

my Keurig will not power on, had it for 8 months only used it for 6 months. ran a pod of decaf with problem. Set up for second cup one hour later, pushed the button nothing!!!!!, tried everything held the on button for15 mins no help . What now ??? can’t afford another at the present. will just do without for now.

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May 22, 2022 at 7:03 PM

will not star after descaling

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July 12, 2022 at 11:38 PM

My Keurig (at least my 12th between work and home) is constantly leaking thru the master unit. Read your home repair and it suggest contacting you, this unit is red and I couldn’t find a red replacement, so I bought a black one to wake up with. I could mail out the leaking unit that is only 6 months old in hopes that you could repair it and I would keep the black unit for back up .. Your thoughts

Yes Yes ….. I like and recommend the Keurig coffee maker !!

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August 6, 2022 at 6:21 PM

I have the small one that brews 3 cups and then add water. I added water, turned on, but blue lights for size o f cup will not come on. Does not work, under warranty and have had for 3 months.

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August 22, 2022 at 5:22 AM

My Keurig is about 3-4 mo,s old ,and the descale will not go off. I am descaled it two times with Kerurig Descale Solution. It will not go off, and I use very clean water. What is the cause?

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August 30, 2022 at 11:25 PM

I have a Keurig Compact K35. All the lights turn on but the blue lights don’t flash. If I press the on buttom and the large cup button some noise occurs for a short time but thats it. I’m on my third Kuerig machine but they don’t last. Any usefull suggestions would be appreciated.

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September 1, 2022 at 9:53 PM

Brewed 2 cups of coffee this morning now when I tried to make another cup it won’t turn on

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September 14, 2022 at 8:05 PM

How do I descale my Kureg Mini . the descale light is on

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September 22, 2022 at 9:09 PM

I have a K-Supreme that will not power up. I’ve only used this machine a few times. What is the problem?

September 30, 2022 at 1:02 AM

We got a K*Duo Plus. We are mostly using the Carafe side. Now for the last couple of weeks it’s been acting up. It brews not the wanted amount and I cleaned it and it doesn’t help. Instead of 12 cups we get 8 (if we lucky). It’s just 2 years old and for that price we expected a little longer life time. Anyone have similar problems ?

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October 25, 2022 at 7:33 PM

Keurig has the worst customer service I have ever experienced. I called in three times to try and get help. The people on the other end have such poor English you can’t understand them. I spelled my email address seven times before they got it correct, then she said the system was updating and wanted me to call back a fourth time. When I asked to speak with a manager, a miracle occurred, and the system stopped updating. I finally got frustrated and hung up without a resolution to my issues.

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November 28, 2022 at 7:12 PM

My Keurig single cup only gives me a little coffee in the cup

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November 28, 2022 at 8:05 PM

Have to hold down the bar over the K-cup single cup to get it to run and fill the coffee cup.

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December 8, 2022 at 8:08 PM

Return policy doesn’t exist! Have been trying for almost a month to return a K-supreme Plus coffee maker, doesn’t work with my iphone, wrong version. I keep asking for a label to be sent to me, but they say I should get it a couple of weeks. My return is only good for 30 days, then I can’t return it. I should have ordered through Amazon. Bad customer support.

December 8, 2022 at 8:11 PM

Return policy doesn’t exist! Have been trying for almost a month to return a K-supreme Plus coffee maker, doesn’t work with my iphone, wrong version. I keep asking for a label to be sent to me, but they say I should get it a couple of weeks. My return is only good for 30 days, then I can’t return it. I should have ordered through Amazon. Bad customer support.

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December 19, 2022 at 10:42 PM

my coffe maker will not reset its saying do neddle test

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January 12, 2023 at 10:53 PM

My plastis tank keeps getting cracks and leaks water. I`ve replaced twice and it happen again.

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January 25, 2023 at 1:06 AM

I have a K-Supreme single serve coffee maker. When using MyK Cup reusable filter (without the 2.0 brewer adapter), the water comes out the dispense hole but also around the sides of the pod holder. It spashes outside the cup and weakens the coffee. This doesn’t happen when I use the commercial pods. I have cleaned the needle, snd cleaned the My K cup filter assembly. This didn’t happen when I first got it.

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January 31, 2023 at 4:58 PM

Pushing water back into the holding tank with a turkey baster resolved the issue I was having with my keurig 2 – thank you for this website!

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February 23, 2023 at 4:08 AM

i cleaned my kerig with vinegar/water, now when i try to use kcup the water just splashes out, doesn’t go through the kcup, so i poked paper clip in doesn’t seem to be clogged, what to do?

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March 4, 2023 at 11:31 PM

My Keurig wont’ heat. The heating light is either off or red very briefly and no heating. What’s the next steip?

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Fluent In Coffee

Keurig Troubleshooting: How To Fix 10 Common Problems

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keurig troubleshooting

I remember in high school when all the cool kids’ parents had Keurigs in their homes. 

While Keurigs have become a lot more common and accessible today, they’re not without their flaws. 

From time to time, they do break down, and when that happens, you need to know how to fix them. 

To help you out, I’ve put together a complete Keurig troubleshooting guide so you can avoid any future issues.

Keep reading for the solutions to some common Keurig coffee maker problems!

Table of Contents

1. Keurig Is Not Turning On 

There are three reasons why your Keurig might not turn on when you press the power button:

  • You didn’t plug the machine in the right way.
  • Your power outlet is malfunctioning.
  • You fail to push the coffee machine’s power button directly. 

First, start by ruling out whether or not the machine is plugged in correctly. Check whether the machine is connected to a power outlet. If it’s correctly connected, the power outlet could be to blame.

If it is but it’s still not turning on, try to plug other appliances into the same outlet. You know it’s the outlet’s fault when they don’t turn on either.

To solve this, plug your Keurig into a different power outlet. 

On the other hand, if your outlet is fine and the machine is properly connected, make sure you’re pushing the power button correctly. 

For Keurig 2.0s or Keurig Pluses, the power icon is found on the LCD screen’s lower right corner. You need to tap that, and a welcome note should appear, meaning you’ve turned on the machine.

2. Keurig Is Not Brewing 

top view keurig coffee maker

The main reasons why your Keurig doesn’t brew are due to air bubbles and debris in the machine’s inner tubing. 

To get debris out of your Keurig, try running the machine without a K-cup in it. 

You can also use a descaling solution, such as a few drops of white vinegar in water, to help flush out the machine. This helps get rid of calcium scaling in the device. 

Just make sure to flush your machine out with clean water afterward to get rid of the vinegar!

If air bubbles are to blame, on the other hand, you’ll want to pour water into the machine’s reservoir until it reaches the brim. 

Then, unplug the machine and shake it a few times. This helps dislodge air bubbles from your Keurig and gets it running again.

Finally, misaligned parts could be to blame for your Keurig not working. If this is the case, just double-check that the K-cup, water tank, cup holder, handle, and lid are all properly attached. 

And of course, don’t forget to check whether you have fresh water in the water tank.

Related Reading : Keurig Frother Not Working: 8 Problems And Easy Solutions

3. Keurig Coffee Tastes Bad

Does your coffee taste bad every time you brew it with your Keurig?

If so, a few things could be to blame:

  • You haven’t cleaned your machine in a while
  • You’re using tap water instead of filtered water
  • You’re using low-quality K-cups

The easiest fix here is to switch from using tap water to filtered water. Filtered water helps slow down the build-up of scale and coffee grounds. This build-up can affect how your coffee tastes. 

If you already use filtered water, you might want to try switching your K cup pod. Sometimes, using low-quality coffee can lead to burnt or overly acidic flavors in your drink. 

Finally, you can always run the descaling system on your machine. 

Descaling may vary depending on your Keurig model. So, it’s always best to check the manual that comes with your machine to make sure you’re doing it correctly. 

In general, however, you’ll descale your machine like this:

  • Remove water from the reservoir and the drip tray. 
  • Remove coffee pods and filter. 
  • Add a 1:1 water and Keurig descaling solution ratio to the machine’s water tank. 
  • Run a descaling cycle depending on the instructions of your model.
  • Run a few cycles of water-only rinsing. 

With that, you should have your coffee tasting the way you like once again!

4. Keurig Doesn’t Heat the Water

If you’re making a hot cup of coffee with your Keurig but it comes out cold, there are a few things that could be going on:

  • A malfunctioning heat system because of a damaged water pump
  • Calcium and coffee grounds clogging in your Keurig

A malfunctioning water pump causes the main heat system to shut down. This prevents overheating.

To fix this, clean your machine. Also, clean the tank’s bottom, especially the valve and the machine where the tank is placed. 

Another possible solution is holding the brew button to restart the machine. 

If neither of those solutions works, your water pump may be damaged. If that’s the case, you’ll need to get in touch with Keurig support to get a replacement part.

5. Keurig Is Leaking

When your Keurig is leaking , it usually either leaks from the bottom of the machine or during the heating process.

Let’s start by talking about leakage from the bottom of the machine. A few reasons why your machine might leak from the bottom include:

  • Damaged or overfilled water reservoir
  • Damaged o-ring
  • Damage to the internal water tank

To fix these issues, you’ll generally just have to get a replacement part. However, you can also try making sure not to overfill the water reservoir.

Also, make sure that the water from the water reservoir is cold.

When it comes to leaks while the machine is heating up, the reasons why you’re getting leaks are a bit different. 

Here are a few common reasons for leaks along with their solutions:

  • Overfilled water reservoir: make sure not to pour any water past the maximum line on the machine.
  • Clogged coffee maker: descale the coffee machine by flushing it out with a water and vinegar solution.
  • Loose upper gasket: tighten the gasket using a wrench or if it’s damaged, replace it.
  • The puncture needle has debris accumulation: wipe down the puncture needle to remove coffee grounds and debris.

These quick fixes should put a stop to your leaks in no time!

6. Keurig Lights Are Blinking

keurig coffee maker in the kitchen

Blinking lights on your Keurig coffee machine has different solutions, depending on what Keurig model you have. For a Keurig Classic, you can try pressing these buttons simultaneously:

If all these buttons continue blinking, try following these steps:

  • Make sure the water reservoir is correctly positioned.
  • Run a 6 or 8-ounce water-only brew. If the machine dispenses the right amount of water, the lights should stop blinking
  • If the issue persists, change your charcoal filter and place it back inside the brewer.
  • Run another couple of water-only brews. Keep running water-only brews until the machine pours the right amount of water

The procedure is different for a Keurig Platinum. For this machine, try following these steps:

  • Turn off the brewer
  • Press and hold the machine’s auto-off button.
  • If your brewer has two size options, press and hold their buttons simultaneously. 
  • For models with three size options, press the medium and large size buttons altogether.
  • Release all the buttons when all the lights stop blinking and go off. 
  • The brewer will start by itself. If not, turn it on and start brewing your coffee. 

Another possible cause of Keurig lights flashing is the charcoal filter needing replacement. If that’s the case, go ahead and replace the charcoal filter.

What if you descaled your Keurig, but descale light stays on ? Resetting your machine might solve the issue.

7. Keurig Dispenses Too Much or Too Little Coffee

Another common Keurig problem is if your Keurig is dispensing too much or too little coffee. 

If your Keurig is dispensing too much coffee, you can first try cleaning the puncture needle using a paper clip. If this trick doesn’t solve the problem, follow the steps below:

  • Unplug the machine. 
  • Remove the water tank. 
  • Get your machine, and go to the sink. 
  • Turn your Keurig brewer upside down. 
  • Slap your machine’s base using your palm several times. This can help remove debris.
  • Reassemble back your Keurig. 
  • Run one water-only cleansing brew cycle. 

On the other hand, if your Keurig dispenses too little coffee, other problems could be to blame. Usually, this is because it’s clogged. 

If it’s clogged, you’ll want to clean all entrance and exit needles. You’ll then need to run a few water-only brews a few times.

If the problem persists, descale the machine to remove buildup in the line. 

8. Keurig Coffee Leaves Grounds in The Cup

Sometimes, your Keurig coffee maker may leave some coffee ground in your cup.

One reason your cup might have coffee grounds in it is that you’re using distilled or softened water in your machine. Try switching to bottled water and run a few water-only brew cycles before adding a new k-cup to the machine. 

Another reason you might find grounds in your cup is if you have a clogged exit needle. Clean it and run several water-only brews. 

Also, using a reusable filter with the wrong grind size can also cause this to happen. Make sure to read the instruction manual to check what grind size is compatible with the filter. 

In general, you should only use coarsely ground coffee with reusable filters.

9. Keurig Shows “Add Water,” But It’s Full

Sometimes, your machine might tell you to add water even though the reservoir is full. If this happens, it could be due to:

  • A poorly positioned water reservoir
  • A clogged water filter
  • A dirty machine

Of course, you should start with the easiest fix. That would be repositioning the water reservoir. Make sure its magnetic contacts are touching those on your Keurig coffee maker. 

If repositioning doesn’t work, clean the water filter and water reservoir. You can use warm water with a few drops of dishwashing liquid to clean the filter. 

After that, wipe down the reservoir with a damp cloth. Check the machine’s filter and make sure it’s clean and not clogged. 

Also, try checking and cleaning the valve underneath the machine as it can also get clogged. 

Remember that a clogged valve can also cause problems. Don’t forget to clean your machine’s exit needles, too!

10. Keurig Keeps Turning Off

When your Keurig keeps on turning off on its own , it’s impossible for you to brew your cup of joe. 

This problem often stems from your models’ auto-on/off or energy-saver features and differs a bit depending on your Keurig model. 

With the Keurig Mini, you may find that the machine turns off on its own after 90 seconds. If it turns off immediately, however, you’ve got a different problem.

If that’s the case, you’ll want to check that the magnets are correctly aligned on your water tank. When they’re not properly aligned, the machine may turn off independently. 

For newer machines, you can actually disable the auto-off feature. This will prevent the machine from switching itself off before you use it.

If the feature is enabled, you’ll see a green indicator illuminated, which means the brewer will shut off after two hours. To turn it off, press the Auto-off button, which will switch off the green indicator light.

For newer models, you can actually switch this feature off on the LCD menu. Just press the left button multiple times until it says ‘off’.

How to Reset a Keurig Machine

It’s easy to reset your Keurig machine when you have newer models. You can simply select the factory reset option in the LCD menu. 

But you don’t have that advantage if you have one of the older or less expensive models, such as K-Slim and K-Mini. 

If that’s the case, you’ll need to follow these steps:

  • Turn off your Keurig machine and unplug it. Remove its water tank. 
  • Keep it unplugged for a while with an unattached reservoir. 
  • After minutes to a few hours, plug your machine back in. 
  • Turn on your Keurig coffee maker. Reattach and position the water reservoir. 

If the procedure above does not work, try this method:

  • Unplug and plug your machine back in. 
  • Open the lid and close it. 
  • Press and hold the power button.
  • While pressing the on/off button, press the small, medium, and large cup size buttons. 
  • The machine will pump on its own to prime itself. 
  • It should be functioning properly now. 

How to Contact Keurig Support

When you have exhausted all possible measures to try to fix your Keurig and you’ve still got problems, it’s time to contact Keurig customer service. 

The best way to contact customer support is by calling their phone line at 1-866-901-2739 . The customer hotline is available seven days a week. 

You can also connect with a Keurig representative by live chat. You can also submit a ticket on their website explaining your issues. 

Once they receive your ticket, a customer representative will contact you via email. 

So, did you find this Keurig troubleshooting guide helpful?

I sure hope so! 

Even when things seem dire, you can usually implement these tips and have your machine working again.

And, if all else fails, you can always reset your machine or contact Keurig customer support. 

Now, if your machine doesn’t have any problems and you just need a guide to using the machine, I’ve got your back there.

Check out this guide for all you need to know!

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keurig 2.0 problem solving

Keurig Coffee Maker Problems

  • Last Updated On May 13, 2023

The Coffee Folk is reader-supported. When you purchase through links on our site, we may earn an affiliate commission.

Keurig coffee makers are some of the most popular coffee brewers on the market, with a reputation for convenience, ease of use, and affordability. Unfortunately, while these machines are simple to use, they do require regular cleaning and maintenance to keep them functioning correctly. 

Users experience problems more often than you might think. Thankfully, most of the solutions are easy and don’t require complex skills to fix.

This article will go over 10 of the most common Keurig coffee maker problems and how to fix them, so you can keep caffeinated.

How Does A Keurig Coffee Maker Work?

Understanding how a Keurig machine works is a requisite to help identify and solve problems that might pop up with your machine. A Keurig uses pre-packaged coffee pods, known as K-cups, to brew single cups of coffee. 

How To Brew With A Keurig Coffee Maker

  • Fill the water reservoir with fresh, cold water
  • Insert a K-Cup coffee pod into the holder and then shut the lid. The machine will pierce a hole in the top foil of the K-Cup to allow hot water to flow through the pod and extract coffee. Older models pierce with a single needle, while newer models have multi-stream technology and 5 needles to produce more even extraction. The bottom of the plastic cup is also punctured a single time to allow brewed coffee to drain out.
  • Choose your brew size- most machines allow you to select from a range of sizes from 4-12 ounces. 
  • Press the ‘brew’ button to start brewing. The machine pumps pressurized water from the reservoir, through heating elements, and through the K-Cup, producing a fresh cup of coffee in minutes. 

Some of the most common issues users face with their machines come down to:

  • Clogged or blocked needles- these can become blocked over time with the buildup of debris or excess coffee grounds, leading to slow or incomplete brewing or no brewing at all.
  • Scale Buildup: Keurig coffee makers need to be regularly descaled otherwise minerals can build up in the machine and cause issues.
  • Leaking: A Keurig can leak water if there is a problem with the reservoir or internal components.
  • Power Issues: If the machine doesn’t turn on it may indicate an issue with the power source or the internal electrical components.

Below we have compiled a list of the most common problems users face with Keurig brewers and how to solve them. 

My Keurig Won’t Turn On

There is nothing more frustrating than going to make your morning coffee and finding your Keurig coffee maker won’t turn on. This is something you will need to resolve quickly to get that morning fix! This issue could be caused by one of three reasons:

  • The machine is not plugged in correctly
  • The power outlet isn’t working
  • The power button hasn’t been pushed on correctly

Keurig Troubleshooting Tips:

  • First, ensure the coffee maker is plugged into the power outlet properly. If it is, and the machine is still not turning on, check if other appliances work in the same outlet. If other appliances have the same issue this is likely a problem with the power outlet rather than the Keurig. Try plugging in your brewer to another outlet and hopefully, the machine will turn on!
  • Second, ensure the power button is actually pushed on. If you have a Keurig Plus or Keurig 2.0 model, tap the power icon on the lower right of the LCD screen. 

If your Keurig coffee maker still isn’t turning on the next step is to contact Keurig customer support.

My Keurig Leaves Coffee Grounds In My Cup

If you brew a cup of coffee and find that there are coffee grounds or silt in the cup then it’s time to get cleaning! This problem could be caused by a couple of different things:

  • The exit needle is clogged
  • The machine needs to be descaled
  • If you using a reusable K-Cup you may have the wrong grind size
  • Clean The Exit Needle: The most likely cause of coffee grounds in your cup is that the exit needle is clogged so the first port of call is to clean this. You do this by inserting an unfolded paperclip into the tube at the bottom of the pod holder and moving it around to loosen up any residual coffee grinds. Run the pod holder under warm tap water to rinse and then dry. 
  • Once you have reassembled the pod holder, run a small cup water-brew and look for any residual grounds coming out. Repeat this process until the water runs clear.
  • If cleaning the exit needle doesn’t solve the problem, you could try descaling your brewer. Refer to the specific instructions for your brewer on how to do this.
  • If you are using a reusable My K-Cup, the other reason you could have grounds in your cup is that you are using the wrong grind size. The ground coffee should be a coarse-drip size, and the basket should only be filled to the bottom of the brown band (approximately 2.5 tbsp). 

My Keurig Turns On/Off On Its Own

Some Keurig owners are mystified to find their coffee maker turning on or off on its own. Thankfully there is usually an easy fix to this problem. It is normally caused by the ‘Energy Saver’ or ‘Auto On/Off’ feature being unknowingly enabled. 

  • Energy Saving Feature- will turn the machine off after a set time to conserve power
  • Auto On/Off Feature- will automatically turn the machine on or off at a set time

To solve this issue ensure these features are disabled. How you do this depends on the type of Keurig machine you have, as each machine is different. For example, the K-Cafe turns off automatically after two hours. To disable this feature you turn the brewer off then hold the STRONG and 10oz buttons for 3 seconds. In comparison, the K-Mini turns off automatically 90 seconds after the last brew and this cannot be disabled, the machine needs to be restarted.   

Once these features have been disabled the machine should revert back to normal operating.

My Keurig Is Leaking From The Bottom

A leaking coffee maker is a frustrating issue to deal with. The first thing you need to do is pinpoint where the leak is coming from. If the water appears to be leaking from the bottom of the Keurig even when the machine isn’t in use, the most likely culprit is the cold water reservoir.

To check if the cold water reservoir is leaking remove the reservoir and check for any water underneath. Hold the reservoir over the sink and see if you can spot any water leaking out. If the leak is coming from the reservoir there are two likely causes:

  • A damaged or misaligned o-ring
  • A damaged cold water reservoir
  • Damaged O-ring: The o-ring is a small rubber band or gasket that prevents water from escaping by creating a tight seal. If the water appears to be leaking from the o-ring there is an easy fix- you just need to replace the o-ring. This is easy to do yourself, just make sure you get the correct size.
  • Damaged Water Reservoir: If you notice water leaking from a cracked or damaged reservoir the only solution is to order a replacement water tank from Keurig.

My Keurig Is Leaking When Preheating/ Brewing

The other issue with leaking that some users report is that their Keurig leaks when preheating or brewing. With this issue, leaking usually occurs at the top of the brewer rather than the bottom. This issue could be caused by a few reasons:

  • An overfilled water tank
  • A loose broken upper gasket
  • A broken valve or hose inside the machine

How simple this problem is to fix will come down to the reason for the leak. So fingers crossed it’s simply an overfilled water tank!

  • Overfilled water tank: water leakage due to an overfilled water tank is a common issue, particularly with compact Keurig models, like the Keurig Mini. Here the solution is to simply ensure you don’t fill the reservoir past the max line.
  • Clogging: the other easy fix for a leaking Keurig is to give it a good clean. Sometimes parts in the machine, like the needles, get clogged with residual coffee grinds. A good clean can work wonders and remedy the issue. 
  • Loose or broken upper gasket- the upper gasket is a silicone part that forms a tight seal between the water pipe and the K-Cup. If this gasket becomes loose or breaks water can leak out the top of the brewer. Check to ensure that the gasket is intact and aligned correctly. If it looks damaged you can order a replacement.
  • Broken valve or hose- if all else fails, the leak is unfortunately likely of a more serious nature and will require expert help to fix. Contact Keurig customer service for a guide to the next steps you can take.

Keurig Lights Flashing (Blinking)

Seeing all the lights on your Keurig start flashing at you when you turn the machine in the morning can be alarming. The cause of this will depend on which Keurig model you have. If it is only the Add Water, Heat, and Medium Cup lights that are flashing there is likely an issue with the charcoal water filter.

Follow these steps to try and resolve the issue:

  • Step 1: Check that the cold water reservoir is positioned correctly
  • Step 2: Run a 6 or 8-oz water-only brew into a measuring cup and see if the expected volume of water is dispensed. If it is, the issue should be resolved and you can get back to brewing. Failing this, move on to step 3.
  • Step 3: If you are using a water filter remove this and run another water-only brew into a measuring cup. If the expected volume is dispensed, change the charcoal filter and replace the water filter. The lights should stop blinking.
  • Step 4: If Step 3 didn’t work perform three more water-only brews into a measuring cup. If by the last brew, the machine is dispensing the right amount of water the problem should be solved.

My Keurig Is Not Heating

If you find your Keurig is churning out cold coffees rather than steaming hot ones there is obviously something wrong. There could be several explanations for this:

  • The heating system is malfunctioning
  • The water pipes are clogged
  • The water pump is broken
  • If the issue is with the heating system it is not necessarily broken. Sometimes it can malfunction or switch off for safety reasons. Try switching the machine off, leaving it for a few minutes, and then restarting it. This can help reset the heating mechanism.
  • If this does not help then it is time to clean and descale your Keurig machine to see if this fixes the problem. If the issue is caused by clogging, descaling will remove any calcium or coffee buildup.
  • Failing this, the issue may be caused by a malfunctioning water pump in which case you will need to replace this. 

My Keurig Only Brews Half A Cup

If you press the brew button and find your Keurig only delivers half a cup of coffee don’t panic! There is usually a simple solution. This issue is likely caused by a clogged Keurig. This could be a blockage in the entry or exit needles or the water line itself. Over time these parts can become blocked with debris and coffee grounds. When this happens only a small amount of water will be able to pass through in the allotted brew time. To prevent clogging it is a good idea to run a water-only cycle after each use of the machine, particularly if you are using a hot chocolate pod.

  • Check there is enough water in the reservoir for the selected brew size.
  • Ensure that the reservoir is in the correct place and hasn’t moved during brewing.
  • Clean Needles: If your machine is doing this it could be a sign it needs a good clean. Start with cleaning the entry and exit needles with an unfolded paperclip and then run through a couple of water-only brew cycles to rinse out any remaining debris. If this doesn’t solve the problem then a deep clean may be necessary.
  • Descale Keurig : run a descaling cycle through to clear any calcium buildup inside the coffee maker. You can use a descaling solution or homemade vinegar solution to do this. Follow this with several rinse cycles to flush out any remaining chemicals.

My Keurig Shows ‘Add More Water’ But The Tank Is Full

If your Keurig coffee machine is displaying the message ‘add more water’ when the tank is already full there is an issue with the machine not detecting the water level. This could be caused by a few things:

  • The reservoir isn’t positioned correctly
  • The reservoir needs cleaning
  • A clogged valve at the bottom of the water reservoir
  • The first thing to try is removing the water reservoir, refilling it, and then repositioning it correctly. Keurig machines use a magnet to detect the presence of the water reservoir, so if this is not aligned correctly, the machine thinks it isn’t there.
  • If this doesn’t work try cleaning the water reservoir. Remove the reservoir, empty it, and then clean it thoroughly with hot, soapy water. Scrub the inside with a damp cloth and then rinse well. While cleaning also check the valve at the bottom is not clogged. Following this reinstall the reservoir and fill to the max level.

My Keurig Coffee Tastes Bad

There are multiple reasons why your Keurig coffee tastes bad. If you have just invested in a new machine, many users complain that their Keurig coffee tastes like plastic. In this case, because the machine is brand new, you should run a few water-only brews through the machine, to flush it out before brewing coffee.

If the taste of your coffee has suddenly changed it is a good sign that your machine is due for a proper clean. The taste of your coffee can be negatively impacted by residual coffee grounds or a build-up of limescale in the machine. Clean and descale your Keurig, then make sure you rinse it well after.

Ironically, if you have recently cleaned your Keurig, this could also have caused the problem. Residue from the descaling or vinegar solution can linger in the machine and taint the coffee. If this is the case, refill the reservoir with fresh water and run through several water-only cycles to try and rinse out the machine. If you use a water filter and did not remove this when descaling, it could also be the problem. Replace the filter with a new one. 

If you are just experiencing weak, bitter, or lukewarm coffee from your Keurig try these coffee brewing tips:

  • Warm the machine up before brewing, it can also help to run a water-only cycle through the machine first.
  • Add a filter to the machine or use distilled or softened water rather than tap water
  • Use a darker roast for a stronger coffee
  • Choose a smaller cup size for a stronger brew
  • Try brewing with a reusable K-Cup and freshly ground coffee
  • Pull your mug out early before the last few watery drops

Keurig Coffee Maker Problems- In Summary

As you can see from above it is quite common for problems to pop up with your Keurig coffee maker. Thankfully most of the problems you encounter can be solved by resetting, cleaning, or descaling the machine. In the next section, we will summarize how to go about these three troubleshooting methods.

How To Reset A Keurig

If you encounter an issue with your Keurig, one of the first things you should try is to reset the machine. Follow the steps below to do this:

  • Open and close the lever
  • Push the power button to turn the machine off and unplug it from the wall for at least 30 seconds
  • Remove the water reservoir
  • Power the machine back on then replace the reservoir

If resetting your Keurig doesn’t work, you could try cleaning or descaling your brewer.

How To Unclog A Keurig Coffee Brewer

As you may have gathered, many Keurig problems stem from a clogged Keurig. Over time, residual coffee grounds and debris accumulate in the machine and can block the puncture needle. Regular cleaning is necessary to keep your Keurig operating smoothly. If you suspect a clogged Keurig, follow the steps below to unclog and clean your machine. You will need a cup, paperclip, and access to a sink.

Step 1: Unplug your Keurig from the wall and leave for 5-10 minutes to cool

Step 2: Remove the water reservoir and drip tray and wash in hot soapy water, scrubbing any grime off with a damp cloth. Rinse under running tap water then dry.

Step 3: Open the brew head and remove the K cup holder and pull off the funnel at the bottom. Using a straightened paper clip, insert the tip through the base of the exit needle and clear out any coffee grinds. Wash the K Cup holder and funnel with warm, soapy water. Rinse then reassemble. 

Step 4: Locate the entrance needle under the brewer handle. Insert the paperclip into the holes in the entrance needle and wriggle it around to loosen any debris. Scrape out any built-up coffee grounds around the needle as well. 

Step 5: Turn the machine upside down over the sink and shake out to dislodge any debris. Tap the bottom of the machine a few times.

Step 6: Reassemble the machine and run two water-only brews using the largest cup size through the machine. 

How To Descale Your Keurig Coffee Maker

If all other troubleshooting methods fail, it might be time to descale your Keurig. Descaling removes calcium deposits and limescale that can build up in the machine over time. While the exact process you use for descaling varies depending on the Keurig model you have, the overall process is the same.

Step 1: Prepare the brewer by emptying the water reservoir and drip tray. If you use a filter, remove this from the reservoir before adding the descaling solution. 

Step 2: Fill the water reservoir with the descaling solution and replace it.

Step 3: Place a coffee cup on the drip tray beneath the brewer

Step 4: Run the descaling cycle as per your brewers manual. This usually involves running brew cycles into the empty cup, discarding the water, and replacing the mug. Then repeating the process until the reservoir is empty. 

Step 5: Clean the water reservoir with hot, soapy water and refill it with fresh water. 

Step 6: Rinse the machine out by repeating the process of running brew cycles and discarding the water until the machine indicates that the descaling cycle is complete.

Refer to the manual for your Keurig model for precise instructions.

Keurig Customer Service

If you are unable to resolve your Keurig problem with any of the troubleshooting tips the next step is to contact Keurig customer service. You can reach out to them online via their website here or call them toll-free at 1-866-901-2739, 7 days a week.

Final Thoughts

Keurig coffee makers are a convenient way to brew coffee. The Keurig system is simple to use and offers an extensive selection of K-cups to choose from. Unfortunately, these brewers are prone to breaking down which is frustrating. Most issues can be avoided with regular cleaning and maintenance. If you do have a problem and have no luck solving the issue with our guide, contact Keurig customer service. The other place you could look to is the Keurig community- there are many forums and guides to walk you through solutions. 

All the best!  

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Clogged Exit Needle

Inadequate water, dirty exit needle, dirty entrance needles, faulty screen, improper settings, unsealed water reservoir, brewer is unplugged, circuit is tripped, dirty reservoir, keurig 2.0-400 troubleshooting.

Released June 2014, identitfied by model number K2.0-400

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An awesome team of students from our education program made this wiki.

Incomplete Brewing

The brewer brews a partial cup of coffee or does not brew.

The exit needle may be clogged. To unclog it, we first must remove the pod holder. Pull up the lever of the pod holder, which will reveal the exit needle. Using a paper clip or similarly sized object, carefully loosen any possible clogs. Rinse the pod holder thoroughly with hot water and insert the pod holder back into the brewer. Finally, lower the handle.

If there is inadequate water in the brewer, the touch screen will display a message of, "More Water Please". Remove the water reservoir, pour more water into it and then reseat the reservoir back into the brewer. Take a look at our water reservoir replacement guide here if you need help removing or reseating it.

Grounds in Coffee

There are visible coffee grounds in your brewed cup of coffee.

The exit needle may need to be cleaned, as grounds may have accumulated. To clean it, we must first remove the pod holder. Lift the lever of the pod holder, which should reveal the exit needle. Using a paper clip or similarly sized object, carefully loosen any possible grounds. Rinse the holder thoroughly with hot water and insert the pod holder back into the brewer. Then lower the handle.

The entrance needles may need to be cleaned, as grounds may have accumulated. To clean them, first lift the brewer handle. Locate the top entrance needles on the underside of the lid. Hold the brewer handle upward with one hand, while using the other hand to gently clean out any grounds from the needles using a straightened paperclip or similar tool. Lower the handle and run two water-only brew cycles. Ensure that no K-Cup pod is inserted while doing so.

Brewer Shuts Off

The machine suddenly turns off mid-brew.

Press and hold the brewer's power button and check if that triggers the power icon to appear on the screen. If the icon does not appear, there may be a problem with the LCD screen and it may need to be replaced. See our guide on how to replace the LCD screen here.

Check to make sure that AUTO ON/OFF settings have not been set within the Settings Menu.

First, ensure that the water reservoir is filled up properly. Then, make sure that the water reservoir is sealed correctly. If not, set the reservoir's magnet to its correct position.

Brewer Does Not Turn On

The machine does not start when the power button is pressed.

Check to make sure that the brewer is plugged in. The brewer should be on its own circuit, separate from other appliances. Press and hold the power button and the touchscreen should become illuminated.

Check where the brewer is plugged in. If plugged into a surge protector, check to make sure the surge protector is not tripped. Attempt to run a different device off of the same outlet. If the machine still fails to power on, you may have a bad power supply or the brewer's circuit board may be faulty. See our guide on how to replace circuit board here.

Brewer Requests More Water

The machine shows an error that says that it needs more water.

The machine may be running low on water. Remove the water reservoir and fill water to the MAX line. Reseat the reservoir back into the brewer. Make sure it is seated properly. Check out our reservoir replacement guide here if you are having trouble removing or reseating it.

If the touch screen is displaying "More Water Please" even after refilling the water reservoir, first remove the water reservoir and empty the water. Thoroughly clean the reservoir, and fill water to the MAX line. Finally, reseat the reservoir back into the brewer and make sure it is seated properly. Follow our water reservoir replacement guide here if you need additional assistance.

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12 Comments

We have lost the exit needle entirely. Can it be replaced?

Gregory Waldrop - Mar 7, 2019 Reply

I clean the needle and I still can use my coffee it same perform needle maintenance I did all that so I don ‘t understand why it not work

Sharon Staples - Jun 12, 2019 Reply

Water leaks from inside the machine after approx 2 yrs. Wish there was an easy solution, or that the leak occured during the warranty period.

Brian LA - Jun 20, 2019 Reply

Coffee is warm not hot

[email protected] - Mar 28, 2020 Reply

Mine seem to work for few coffee but then stopped working. Is there any kind of hot water sensor or something that could cause that? It seem to happen after been on for a while or after few brew..

nomade1999 - Jun 13, 2020 Reply

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12 Simple Fixes for a Keurig That Isn't Working

Last Updated: May 8, 2024 Fact Checked

This article was written by Ryan Santos and by wikiHow staff writer, Travis Boylls . Ryan Santos is a Cleaning Expert and the Operations Manager at Spekless Cleaning in Washington D.C. Ryan has over five years of experience in the cleaning industry and his team has extensive knowledge of apartment, commercial, and home cleaning services. He and his team also write blog posts and share cleaning tips based on their in-field experience. Spekless Cleaning is rated as the top cleaning company in Washington D.C. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 4,639 times.

Keurig coffee makers make brewing coffee so easy and convenient. However, that doesn't mean they don't have their problems. You may start to experience problems with your Keurig machine, such as not brewing, not turning on, leaking, bad coffee taste, etc. This wikiHow article teaches you how to troubleshoot common problems with a Keurig coffee maker.

Quick Steps

  • Reset your Keurig and check the power outlet.
  • Descale your Keurig and run a few cycles without a K-cup.
  • Unclog the inside of the needle with a paper clip.

Turn your Keurig upside-down and shake it.

  • Make sure the reservoir isn't damaged and is seated properly.
  • Check for flashing lights and beeps.

Reset your Keurig.

Reset your Keurig to fix malfunctions.

Test the electrical outlet.

Plug your Keurig into a different outlet.

  • Sometimes running your Keurig along with other appliances (such as a toaster oven or air fryer) that are plugged into the same outlet or wall will cause your breaker to pop. Make sure you limit the number of appliances running at the same time.

Run a few cycles without a K-cup.

Run water through your Keurig without brewing coffee.

Descale your Keurig.

Descale your Keurig machine every 3 months.

Clean the needle and K-cup holder.

Built-up gunk can cause clogs or grounds in your coffee.

Use bottled water.

Use water that isn't too hard.

  • Keurig recommends against using distilled water or overly soft water.

Change the water filter.

Change the water filter every three months.

Make sure the reservoir isn't damaged.

Check the reservoir for cracks or leaks.

Make sure the reservoir is seated properly.

Reseat the reservoir.

Check your Keurig for flashing lights or beeps.

Look for signals there is a problem.

  • For example, a flashing light might indicate that you need to descale your Keurig or clean the needle.

Contact Keurig customer support.

Get help with your machine.

  • You can call Keurig support at 1-866-901-2739.

Expert Q&A

You might also like.

keurig 2.0 problem solving

  • ↑ https://lifeboostcoffee.com/blogs/lifeboost/troubleshooting-your-keurig-resolving-10-common-issues-with-ease
  • ↑ https://www.youtube.com/watch?v=QLcW3bDkgVw
  • ↑ https://support.keurig.com/?category=EXT_HOT_PRODUCT_COFFEE_MAKERS&page=shell&shell=kdp-product

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Keurig Troubleshooting – 15 Problems Solved!

Keurig is a coffee maker brand that needs no introduction. A lot of people have the coffee machine in the office or at home, and everyone loves their Keurig because it is a sure bet when it comes to simplicity and speed. It offers consistent taste and is incredibly easy to use. When your machine is in a great working condition you will appreciate how effortless it is to get a quick brew. However, the Keurig machine is not perfect just like any other machine out there. You might encounter a few issues with it at some point hence the need for a Keurig troubleshooting guide.

Our guide has quick and easy solutions that don’t require any technical skills. Some of the common issues you are likely to encounter are like leakages and failure to turn on, brew, or read the K-cups. The problems can be frustrating and heartbreaking, especially in the morning when you have to rush but the solutions in this article will help you get over the heartbreak easily.

  • 1. Keurig maker won’t turn on

Keurig Troubleshooting - 15 Problems Solved!

Some of the possible quick fixes for this problem include:

  • Check if you really plugged in the unit.
  • Check if your outlet is working or not by plugging in another electric machine.
  • Check if the power cable is properly attached to the machine.
  • Plug in the machine and press the power button. Hold it down until the machine lights up.
  • Keurigs don’t turn on if the water reservoir is not seated properly at its place. Ensure it is well-positioned.
  • 2. Keurig turns on/shuts off on its own

The Keurig coffee maker is a stellar java tech. You might be led to believe it has a mind of its own. Most users report that their Keurig is haunted as it turns on and off on its own. There’s an easy fix for the problem.

The most recent models are more improved with a lot of settings that can be confusing. A lot of users are never aware that the settings are active. The automated brewing feature is the most notorious issue of the Keurig troubleshooting. It is a remarkably useful feature, especially for users that love to have their coffee at the same time every day.

If you Keurig turns on or shuts off on its own you may have accidentally activated the automated feature. Once you turn it off, the machine will go back to working normally.

If your Keurig keeps shutting off randomly, there are 2 possible reasons:

The auto-off timer is set – Perhaps your machine comes with the auto-shut off feature and it’s on. If you don’t want the feature you can disable or adjust the timer so that your brewer doesn’t power down automatically. When you are done with the adjustment, resume your brewing process to see if the problem is solved.

The magnet in the water reservoir is not in the right place – Every time you remove the water reservoir, you have to ensure you place it back correctly. The magnetic contacts on the reservoir must be in contact with the ones on the machine. If this isn’t the case, your Keurig machine will shut-off because it won’t sense any reservoir for freshwater.

To fix this problem, simply use your hand to realign the magnet and place the reservoir correctly.

  • 3. Keurig isn’t resetting

Keurig Troubleshooting - 15 Problems Solved!

  • It is not assembled properly
  • It has damaged or dirty parts
  • Its internal computer systems have a malfunction

Here is how to reset your Keurig in case you are experiencing some trouble with it:

  • First off, turn off the machine then unplug it for a few minutes.
  • Before you plug the machine back in, remove the water reservoir then wait for some time.
  • Plug the machine then power it up.
  • Place back the water reservoir on the machine. Ensure you realign the magnet for correct placement.
  • Open and close the K-cup holder.

In some cases, the basic reset won’t work and you may be required to do an advanced resetting. The advanced resetting will reset the internal computer system of your brewer and resolve any existing technical glitches. Here’s how to go about it:

  • Power on your Keurig then press the small and medium cup button at the same time.
  • Release both buttons at the same time then press the ‘menu’ button thrice. You should see a 06:09 on the clock if you perform the steps correctly.
  • Press the ‘menu’ button once again. The digital display will change to ‘brew 0:00’.
  • Press the medium cup button and the ‘menu’ button simultaneously. Release the ‘Menu’ button while you are still holding the ‘Medium cup’ button.
  • Do not stop holding the small cup and medium cup buttons. Release them at the same time then unplug your machine for several minutes, then plug it back on.

If you can’t reset your Keurig after trying all these fixes, you can contact the Customer care support.

  • 4. Keurig keeps leaking water

Keurig Troubleshooting - 15 Problems Solved!

Leakage during heating – the main causes for this are use of incorrect capsule size and clogged needles. To fix the issue, clean both the needles and K-cup holder. Also, double check to see that the valve at the bottom of the water is clean.

As for the correct pod sizes, follow Keurig guidelines to help you choose correctly. The instructions will help you prevent unwanted damage to your pod coffee brewer .

Leakage from the bottom- this is usually caused by a damage on the seal or hose inside the machine. The ring at the bottom may also cause a leakage.

If the O-ring is the issue, you can easily replace it with a new one. If the seal or hose is damaged, then you have no choice but to disassemble your Keurig.

Other fixes you can try include:

Check the water reservoir and ensure it is seated properly.

You can also remove the reservoir and check if there’s water underneath. You can hold it over the sink to see if water leaks out from it. If you realize the reservoir is the cause of the leakage then check if some parts are misplaced. The gasket, which is located near the puncture needle may not be lined up properly, causing the leak.

If neither of the solutions work, reach out for further assistance from Keurig Customer care service.

  • 5. Keurig won’t brew coffee properly

It can be devastating when you insert the most delicious K-cup only to find a little bit of coffee has been brewed. A clogged Keurig is the most probable cause of the compromised quality and quantity of your brew. Here is troubleshooting for your Keurig that won’t brew properly:

  • Debris and scales build-up blocking the internal pipes and water lines.

Over time, your Keurig can get clogged with scale if you use hard water to brew coffee all the time. The scales are mineral-based deposits and they eventually make your machine to stop functioning normally. On the flip side, if the water is too lacking in minerals, your machine may struggle to function properly as well.

You can avoid this by using the best water treatments.

  • Softened water – Softened water contains high levels of sodium and bicarbonate ions and is useful in preventing scale build-up.
  • Ultra-pure water- Also known as reverse osmosis, this water treatment method involves passing hard water through minute holes under high pressure. Large particles like copper, sodium, magnesium and fluoride remain behind as the water is filtered through. The only downside to this method is that it produces water with no minerals that can make you an overly acidic and unbalanced cup of coffee.

Keurig Troubleshooting - 15 Problems Solved!

To get the right mineral balance for your coffee machine, you can try remineralization to add some essential minerals to the water to make it blend well with your coffee. You can also use filtered water which has an improved taste and quality as the levels of chlorine and chloramine have been reduced.

You can try to fix the clogging problem by: brewing a few rounds of coffee without a K-cup. This will allow the system to get flushed with water to remove any gunk or scaling.

OR: giving your Keurig a thorough cleaning. Cleaning your Keurig can be such a drag but it’s essential for its functionality. Luckily, Keurigs are easy to take apart for cleaning, making the whole process a lot easier. Here’s the simplest way to go about it:

  • Switch off and unplug your machine. If you have just used the Keurig be careful of the hot water in the reservoir.
  • Remove the water reservoir, the drip tray, and the pod holder and prep them for cleaning.
  • Use dish soap and hot water to wash the parts before scrubbing them with a damp piece of cloth. The scrubbing should remove all the scaling and debris.
  • Rinse the Keurig parts and ensure all the visible coffee grounds are removed.
  • Air bubbles in the water lines.

Air can get trapped in the water lines. To get rid of the bubbles, fill up the water reservoir, switch off your Keurig and unplug it, then give it a quick gentle shake. You can also use a straw to blow stuck air.

  • Insufficient warm up time

Forcing the machine to brew without giving it adequate heating time will get it stuck in the brewing process. You will also end up with very little coffee in your cup.

  • Mis-positioning machine parts inside the unit

If your machine has magnetic components you should do a quick check to confirm that they are seated properly.

  • 6. Touchscreen isn’t turning on

Keurig Troubleshooting - 15 Problems Solved!

Unplug the brewer then plug it back in. You should be able to prompt the start a brew or water only dispense options if the problem gets fixed. If it’s still frozen or won’t work at all, then you can get further assistance from customer care.

  • 7. Coffee tastes bad

Your coffee should not taste bad at any point if you are consistent with your K-cups or you haven’t changed your coffee brand. There are several reasons behind the ruined flavor of your coffee, whether it’s a pungent vinegar smell or an awful taste:

A dirty water reservoir

Keurig Troubleshooting - 15 Problems Solved!

Leaving the filter paper when descaling

If you leave the filter paper during descaling, it will get soaked with vinegar water and result in a flat coffee taste due to the sharp vinegar smell. Check your user guide to get directions on how to remove or replace the filters. If you have a Keurig 2.0 and you have no idea where to get replacement filters, check out the popular Charcoal Water Filters . The 24 pack filters fit all Keurig 2.0 models and the Keurig single cup reservoir brewer. They are made of the finest charcoal that guarantee you 100% removal of impurities like chlorine, calcium, and odors that can reduce your machine’s lifespan as well be dangerous to your health.

Scale or oil build-ups

The only way to prevent scale build-up in your water reservoir is using the right quality of water. Also, you must clean the coffee grounds and other dirt that may contaminate your java. You can invest in a good water filter system to always have clean water to use in your coffee maker.

Advanced Keurigs have a feature that alert you when it’s time to descale. Just ensure you give your brewer a thorough clean every 3 months or soon if you use it often.

Plastic parts have absorbed vinegar

If you descale your Keurig with vinegar, its plastic parts might absorb its smell which could compromise the taste of your coffee. The only solution to this problem is to rinse thoroughly with hot water to get rid of the unwanted smell.

  • 8. Keurig keeps showing “add more water”

There are times when you will fill your water reservoir to the maximum level but the “add more water” error message still appears. This is how to fix the issue if it persists:

  • First remove the water reservoir and empty it.
  • Clean it with soap and a piece of non-abrasive cloth then rinse it from top to bottom.
  • Check if the valve at the bottom of the water unit is clogged. This might be the cause of the problem.
  • Refill the reservoir to the maximum level then place it back on the machine correctly.

Keurig Troubleshooting - 15 Problems Solved!

  • 9. Keurig isn’t dispensing water

It can be heart breaking to realize that you dug deep into your pockets for the best coffee maker with hot water dispenser and now nothing comes out of it.

There are a couple of reasons behind your Keurig’s inability to dispense water, but the main causes are debris build-up and scaling.

Here is troubleshooting for your Keurig if there is no water coming out of it:

If your Keurig is not dispensing water it means it is not pumping water, and you are likely to get some grinding noise. The noise is produced when the machine attempts to pump water through but fails. If you don’t hear any grinding noise and your Keurig isn’t dispensing water, then the motor could be entirely damaged. In this case, you might be forced to replace the motor or the entire unit.

What to do?

  • Remove the reservoir, empty it out completely, then fill it up to a 1/3.
  • Shake and swirl the reservoir with the water in it then empty it again.
  • Find the opening from which the Keurig pumps water into the brewer.
  • Give the opening a thorough cleaning to get rid of all the debris that could be causing the pumping obstruction.

If the machine doesn’t function well after the steps above, try the following:

Insert Turkey Baster

With some water already in the reservoir, try inserting the Turkey baster into the part that connects the water reservoir to the brewer. The water should get cloudy as the scaling and debris will be forced into the reservoir. This will make it easier for the pump to push water freely.

If this doesn’t work, try descaling the machine with a mixture of vinegar and water. Here’s how to descale your Keurig correctly:

  • Power off your machine then unplug it.
  • Remove the reservoir and empty it completely.
  • Add the Keurig descaling solution or your homemade solution to the reservoir. If you can’t access the descaling solution you can easily create an effective solution using white vinegar, dish soap and water. Here is more information on how to clean your coffee maker without vinegar.
  • Add water to the reservoir then power on the Keurig to perform a cleansing brew.
  • Pour the contents out the coffee cup and repeat the process until the ‘add water’ setting comes on.

Keurig Troubleshooting - 15 Problems Solved!

If your Keurig’s motor is still unable to pump the water, try shaking it in different ways. Sometimes air bubbles get trapped into the machine and they affect the pump’s capabilities. The shaking will help get rid of unnecessary air. To prevent the issue in future, always refill the water reservoir before it gets fully empty.

  • 10. Keurig is stuck on preheating

Your Keurig should take 3 minutes tops to preheat. Any longer means something is wrong with your machine. You can fix this by simply unplugging the machine, then plugging it back in to restart the brewing process.

If the issue doesn’t get fixed, you can try filling up the water reservoir with hot water. The Keurig will sense the hot water and start working again. Most users have reported that this method works for them, but it is against Keurig’s recommendation of adding cool water to the reservoir.

  • 11. Keurig is giving a “Prime” error message

If you get this errors message on your Keurig, it means there’s very little or no water channeling between the interior and exterior water reservoir. There are a handful of reasons behind this and they include:-

  • A misaligned reservoir
  • A dirty reservoir
  • Clogged needles

You can fix these issues by simply cleaning the Keurig and testing it with the water-only brew cycle. Here is how to go about it:

  • Turn the machine off and unplug it.
  • Remove the water reservoir and empty it out.
  • Clean inside the water reservoir with a damp piece of cloth and soap.
  • Once you are done scrubbing, rinse it well then refill it.
  • Place back the water tank and ensure it is positioned correctly
  • Use a K-cup to run a water-only brew cycle to test if the problem is fixed.

The steps above should remove all the debris or dirt that hinder easy channeling of water between the external and internal reservoirs. If successful, the ‘Prime’ error message should be gone.

If the problem persists, you can try removing debris from the needles and holder as well. Here is how:

  • Switch off and unplug your Keurig.
  • Remove the reservoir and empty it out.
  • Lift the Keurig’s handle gently then hold it steady in one hand. Use the other hand to pull the back portion of the holder out of the machine.
  • Similarly, hold the back portion of the holder tightly with hand then use the other hand to pull the funnel out of the holder.
  • Grab a paper clip then use its point to scrape around the interior walls of the back portion of the holder to remove any debris that may have stuck.
  • Keep both the funnel and holder under the water until you get rid of all the dirt.
  • Leave the holder and funnel to dry before you push them back to coffee maker. Place it back properly.
  • Keep the lid open then use a paper clip to remove debris from the entrance needle.
  • When you’re done, fill the water reservoir to the maximum level then run a water-only brew cycle. This should remove any debris left in the machine.

With the steps above, you should be able to make steaming hot and delicious brew without the annoying ‘Prime ‘error message.

If the problems still isn’t solved, you can try cleaning the filter screen. If the error message refuses to go you can contact customer care for assistance.

  • 12. Keurig isn’t brewing full cup of coffee

Keurig Troubleshooting - 15 Problems Solved!

Here is what to do when your Keurig duo won’t brew a full cup of coffee:

  • Ensure your reservoir has enough water and it is placed correctly.
  • Run a water-only brew cycle for either the 6 oz. or 8 oz. size into a measuring cup. If the machine dispenses the expected amount of water then the machine is fixed.

Alternatively:

Remove the water filter then run the water-only brew cycle. If the machine dispenses the right amount of water then it means you have to change your filter.

If this doesn’t work, try cleaning the entrance and exit needles then run a couple of water-only brew cycles and use a measuring cup to determine if the machine is dispensing the right amount of water.

  • 13. Keurig says “brewing” but nothing comes out

Keep in mind that the initial pre-heating takes about 3 minutes. Be patient, but if it takes longer then check if:

  • The reservoir has enough water and it is placed correctly.
  • You lowered the handle fully and the digital display is showing the ‘brew’ setting.
  • 14. Keurig dispensing grounds in the cup

Here is troubleshooting for your Keurig K compact that keeps dispensing coffee grounds in your cup:

  • Using the wrong ground size to refill K-cup.
  • Pod failure or incorrect pod size.
  • Clogged needles caused by hard water scale.
  • Wrong pods’ lid placement.

If you are using reusable filters, use coarse coffee grounds. Also avoid overfilling the K-cup as it may make the coffee grounds settle in your cup.

If you find that needle clogging is the reason for the machine dispensing the grounds in your cup, use a paper clip to unclog the exit needle. Run a couple of water-only brew cycles to check for grounds coming out. The cycles will also help clean any residual grounds.

  • 15. Keurig is brewing weak coffee

Keurig Troubleshooting - 15 Problems Solved!

The best way to combat this issue is by doubling up your cup. Use 2 pods on the lowest ounce setting on your brewer. You can also use strongly roasted K-cups. The hot water in a Keurig spends less time touching the coffee grounds. If you are using any light roasts, you are likely to end up with coffee that tastes like coffee-flavored water.

Also, take advantage of the ‘strong’ button on your Keurig. Keurig machines with the setting are made to increase the strength of the coffee by increasing brewing time.

Another thing you could do is use your own coffee grinds. You can get a K-cup reusable filter that allows you to use freshly ground or pre-ground beans of your liking. Grind your coffee beans immediately before brewing for the perfect cup of coffee.

Keurig is making weird noises

Most Keurig models are pretty noisy machines. Most of the sounds your machine makes are normal. However, if you hear any weird noises like a grinding sound, you should be keen to check it out. A grinding noise means your machine is trying to pump water but it’s failing. It indicates that something is wrong with the motor.

If the machine’s motor or pump have an issue, you have no choice but to replace them, unless you can get them repaired. Always ensure your Keurig is cleaned properly to prevent any damages to the pumps or water lines. If you can’t find the issue with your machine, be sure to seek help from Keurig customer care.

Keurig isn’t heating

Your Keurig may be dispensing water, but it is not heating up. Here is troubleshooting for your Keurig k150 that won’t heat up:

  • The water pump is not working properly.
  • The heating system is no functioning properly because of the issues with the water pump.
  • Coffee grounds or scales (calcium build-up) have clogged the machine.

You can get rid of the calcium-build-up and coffee grounds by giving your machine a thorough cleaning. If your water pump has issues, you are going to have to replace it. You can contact Keurig Customer care for further assistance with the water pump replacement.

  • Final thoughts

The best Keurig coffee maker guarantees you speed, excellent consistent taste and ease of use. However, these are privileges you only get to enjoy when your machine is working properly. Every now and then, your machine is going to have some issues and you are going to be in dire need of Keurig troubleshooting.

Different models have different issues but there are common problems that nearly all Keurig users are likely to encounter. Luckily, there are simple fixes to these problems and if you don’t seem to find a permanent solution for your machine, you can always get further assistance from Keurig customer care. Most Keurig units are backed by 1-year warranty and you can take advantage of the over to get repairs and replacements.

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Coffee Brewster

Keurig Troubleshooting: Won’t Brew, Won’t Turn On, Not Dispensing Water, and More

Keurig coffee makers are some of the most popular coffee makers in the United States with some stats showing that roughly 1 in 4 US households owns a Keurig. What’s not to like? They’re quick, they’re convenient, and allow you to enjoy a very wide variety of beverages.

However, no coffee maker is perfect, and in this post, we’ll look at some common Keurig coffee maker problems and their solutions. It’s fairly easy to fix most of these problems so in case you’re having a case of the Mondays and the last thing you needed was your Keurig no longer working, we’re here to help!

Keurig Troubleshooting: Common Problems and Solutions

Keurig coffee machine

My Keurig Won’t Brew

1. problem: some parts are not aligned correctly.

The first thing you should check is whether everything is where it should be. The Keurig machine is designed in such a way that, when the existing contacts in it fail, the whole system stops functioning.

To check whether this is the cause of your Keurig not brewing, do the following;

  • Unplug the machine from the wall socket
  • Take out the water reservoir and place it back properly. Note that the reservoir has a magnet and that might have been misplaced. This causes the Keurig to power down as it doesn’t sense the presence of water.
  • After ensuring that the water reservoir is well placed, give it another shot. You could just start by trying to run water alone in the first cycle to see what happens.
  • Your coffee maker should start brewing again.
  • If the machine brews but keeps shutting off and on again, then you should confirm that you didn’t set the auto-shutoff feature.

2. Problem: The pump is not working correctly

As we said earlier, the machine working mechanism has been designed in such a way that certain parts must communicate or work in a specific order for it to brew.

The water in the reservoir has to heat first before the pump to elevate it. If this works the other way round, then there is a fault somewhere. Your machine won’t brew.

Here are a few steps for you to try:

  • Unplug the machine and plug it back
  • Switch it off and on again
  • Check the water reservoir and readjust it
  • Give the burp or spank method a try. This is done over the sink after removing the water reservoir and drip tray. Turn it upside down to pour out as much water as possible. You should then spank it several times so that any coffee grounds can be bumped out of the machine.
  • Get things back in order then try brewing again

3. Problem: clogged needle(s) due to scale

Did you know that your Keurig has a needle that punctures the K-Cup’s foil lid? These needles get clogged with coffee grounds or minerals in the water.

As a result, your coffee maker won’t brew a full cup or will give no coffee at all.

Follow the following procedure to easily fix this problem:

  • Descale your Keurig using a mix of water and vinegar. Brew using this mixture, and run a few more cycles with regular water to flush everything out. This should remove any scale from the needle.

If your Keurig machine does not get back to brewing coffee, then you should advance to the next possible fix.

4. Problem: clogged needles due to debris

This is just an extension of what you’ve been doing above but this time around your attention is concentrated somewhere. Have your paper clip tool ready? Do the following

  • Take out the plastic holder that holds the K-cup in the brewer
  • You’ll then see a small metal tube(needle) that pokes a hole into the bottom of the K-cup
  • Using your paper clip, insert it into the tube and try to dislodge any remains of whichever beverage you’ve been brewing
  • As you do so, run water over the tube
  • Next, under the handle lid, you should see a set of tubes that injects water into the K-cups. Use the paper clip to clean all of them as well
  • The next step is to put them back together and then run several cycles of water minus the K-cup

Your machine should have responded the fix and start brewing coffee in normal quantity. You can also read other users tricks at the ifixit website. Be sure to check it out later.

5. Problem: Keurig says brewing but nothing comes out

At times your Keurig may say brewing but nothing comes out. This can be quite puzzling. But there is no need to get troubled. Your coffee maker is either experiencing some mechanical or electrical problems. Do the following;

For an electrical fault – simply unplug the machine then allow it to rest for a short time then plug it back in.

That should have your problem fixed. But if that fails and it continues to power on, then it is a mechanical issue, so move to the next steps.

  • Try running the machine without a pod to see if there is water running. It’s possible that there is a water blockage.
  • Check the puncture needle and ensure it is well cleaned.
  • Next, you might want to descale the machine to ensure that the water sucking tubes are also clean
  • Make sure you follow the proper descaling procedure so as not to miss out on any single step.
  • Run another test to see if the problem is sorted. You should now be able to see the machine do what it says.

6. Problem: The water reservoir is clogged

The bottom of the water reservoir could have debris especially after using the machine for quite a long time. Take out the reservoir then clean the metal mesh by washing it.

Use warm water and soap. Once done and fully dry, place the parts back in place. If there isn’t any other barrier, your machine should get back to work. As simple as that.

7. Problem: The Keurig is pumping water continuously

This is commonly caused by the presence of debris in the water valves. At times it might be a result of scale.

Fix this issue by descaling the machine. Allow it to cool. Remove the water reservoir and clean it thoroughly. Do not forget to clean the needles as well.

8. Problem: There is water leakage

The first reason for this problem is the machine being over-filled. Another possible reason is the use of wrong pods or that debris has clogged around the needle.

To fix this, empty the drip tray and use a cup under the dispenser.

Try brewing a cup of hot water after you’ve added the exact recommended amount of water to the reservoir. The leakage should stop.

9. Problem: You get coffee grounds in your cup

The main reason as to why this happens is because you may be using softened water in your machine.

As a matter of fact, Keurig recommends against the use of softened water .

You should switch to either tap water or filtered water.

To solve this problem, use bottled or tap water to fill the water reservoir. Run multiple cycles without the K-cups in place, which should fix it.

Keurig not pumping water or dispensing

1. air in the water line: realign the reservoir.

As unlikely as it seems, this is a very possible cause that can result in big trouble. Fortunately, it’s quite easy to solve:

  • Take out your reservoir from the machine and fill it up to about a quarter full or so and replace it in the machine
  • Lift the reservoir up and down rapidly and consistently until you can see some small air bubbles coming up from the water intake place at the bottom of the reservoir
  • Keep doing so until there are no more bubbles appearing
  • Once done, fill up the reservoir to the fill level and then power your machine

In this simple trick, the process helps drive out air from the water line. This trick works like magic.

2. The ‘More Water Please Error’

In this case, you fill your Keurig as usual, press the brew button, and boom! Up pops a ‘More Water Please Error’.

Two possible things might have happened here. You’re either using the wrong type of water or your reservoir is causing the problem by sending some false signals to the machine.

Here is what you should do to eliminate this error that causes your Keurig to no longer pump water.

  • The first thing is to refill the water reservoir to the maximum level fill. Make sure it is properly placed back in the unit then hit the continue button. If that doesn’t solve it, continue to step 2.
  • Pull out the water reservoir and empty the contents.
  • Clean the reservoir by hand. Be sure to use a non-abrasive piece of cloth and rinse thoroughly.
  • Make sure to check that the valve is not clogged at all
  • Fill the reservoir and place it back in the unit. Make sure it’s well placed. If still didn’t work, then you might want to try step 6.
  • In the reservoir, there is a float that usually runs on top of it. If there is an issue with the float, chances are that your machine is not getting the correct signals of water levels
  • Simply shaking and tapping and your Keurig machine should get back to doing things correctly.

One of the two possible fixes for Keurigs that have stopped pumping should help you overcome that problem. You may have to repeat a fix a couple of times.

3. Unclog the water lines and filter by descaling

One of the major reasons as to why your Keurig is not pumping enough water is that the water lines or filter have gotten clogged.

In many cases, this is because of the kind of water you’re using.

If you use tap water or water from the well, note that such water sources have lots of minerals , including calcium. The minerals build up in the tiny water lines of the Keurig machine and as a result, clog the system.

If this is the case in your coffee maker, then you could try performing the following steps to descale and clean your machine. The use of vinegar has proven to work like a charm.

  • Fill the machine’s reservoir with water mixed with 2-3 tablespoons of vinegar all the way to the fill level. You can also use lemon juice or citric acid pellets instead.
  • Next, place a coffee cup on the drip tray. Make sure the K-Cup lid is closed properly and then run a brew cycle
  • Run a second brew cycle by adding more of the acid mixture. For serious scale deposits, you can turn off the machine as soon as it starts brewing to keep the water in the pipes for a bit longer.
  • Allow the brewer rest for about 30 minutes before moving to the next step
  • Now fill the water reservoir with distilled water(or the closest thing available) and then run another brew cycle.
  • Repeat step 5 at least 3 more times to completely flush out any traces of acid from your Keurig.

The above steps, if done appropriately, should fix your problem.

In case you notice that your coffee has a funny taste. In such scenarios, try just running multiple brew cycles using clean or distilled water until things get back to normal.

4. Damaged Pump

If you’re still unable to get your Keurig to pump water, there is a chance that your pump may be damaged.

For you to perform this successfully, you’ll need the following tools;

  • A screwdriver
  • A small parking knife with a sharp end
  • A toothpick or something equivalent and
  • A plastic thumb-tack

It is advisable that you exercise a lot of caution when walking down this road. That said, here are a few things to do that should fix your Keurig problem.

1. Start off by removing the cover under the handle

Being the most difficult part of the whole process, you should understand exactly what you’re in for. We do not want you to get injured or cause more problems to the machine either.

With the top cover removed, you’ll be able to clearly see the parts that are causing issues to your machine.

2. Working on the inside

Since the interior parts are well visible, it’s time to find out what exactly is standing between you and your favorite cup of coffee. There is a blade that feeds the water into the pack.

Also, you’ll see a rubber hose and another blade below this one. Using your toothpick, slowly and very carefully poke into the three holes in the upper blade.

You’ll notice some dried coffee grounds sticking around. Remove them as well. Remember to pay close attention to everything that you’re doing. Ensure an eagle eye on everything else.

Check that all the hose ends are fine and there are no blockages. Once you feel satisfied with everything that you’ve done, it’s time to return the removed parts back in place.

3. Test your coffee maker

When done returning the upper case, replace the water reservoir, fill it up then run a brew cycle. Everything must have gone back to normal and your machine pumping water just fine.

While the above steps might appear tough and a bit technical, proceeding with moderation will ensure that you achieve exactly what you want.

For you to get enough grasp of this final fixing trick, please read this post on Instructables.

We believe that with all the above tips and tricks, you’ll never miss your favorite coffee flavor again! If by any chance none of the above worked for you.

Then you should consider picking up your phone and call the customer care support for more assistance.

Keurig wont turn on

While this is the most basic function, customer care at Keurig seemed to be aware of customers struggling to turn their machine on. Fortunately, the problem with Keurig not turning on is usually down to user mistakes.

In addition to user mistakes, there can also be some confusion with different types of Keurig coffee machines. If you want to prevent contacting customer support, you can try these solutions first and foremost.

Solution: Fix Water Reservoir Problems

One of the issues that could prevent your Keurig coffee maker from turning on is a lack of water in the water reservoir. If the water reservoir is not filled or if the lid is left open, the machine will not power on as a safety measure.

Troubleshooting for Keurig on the manufacturer website also mentions that overfilling the water reservoir could prevent the Keurig coffee maker from turning on. If the water reservoir exceeds safe levels, make sure that you remove the required water in order for the machine to turn on.

How to turn on various Keurig models

Keurig is quite a popular brand, so it is not unusual that you can get more than the average Keurig coffee pot these days. In fact, the brand has numerous coffee maker variations, which each can vary in terms of operation.

Keurig K-Classic

To turn the device on, press the power button. A green light should appear when the machine turns on. This green light will turn red once the brewer is starting to heat the water. The red light usually stays on for about four minutes and then turns off. Only then is your Keurig K-Classic ready to start its brewing cycle.

Keurig customer service also mentions this device has an automatic shutdown feature. In other words, the K-Classic will turn itself off two hours after you last brewed a coffee. You can disable this feature, but that means your coffee maker will be in use for longer periods of time and then add to your overall utility bill.

Keurig K-Lite

For the K-Lite, you also press the power button to turn it on and it also comes with the usual green light. However, this time, the brewing cycle starts with the water heating and it will only take three minutes. There is also no red light compared to the K-Classic series. There is also a heating sound, which makes it easy to detect if the machine is on or not.

Once again, hit the power button and wait for the green light to come on. And again, the water will start heating up in the water reservoir. For this model, the heating the water in the water reservoir takes about four minutes. This model also comes with an automatic shut-off feature which kicks in after two hours.

For the K-select, you also press the power button and wait for the green light. The K-select only needs three minutes to heat up the water in the water reservoir.

Please note that turning the automatic shut-off feature on and off is a little more complicated with this model. If you want to enable this feature, turn the brewer on and hold the 10 oz. button in for approximately three seconds. If successful, the green light will turn on.

To disable automatic shutdown, press and hold the 10 oz button for three seconds with the brewer turned on. When the feature is disabled, the green light under auto-off will not longer light up green.

To work with the RIVO, you have to power the machine on as well as set your frothing system before operation. Firstly, clean the frothing pitcher and add water to minimum fill level.

Then place it into the system and secure the lid before pressing the latte button and running a froth. Once the cycle has ended, you will hear an audible beep. Next, remove the pitcher, lid and remove all the water. Finally, place your mug on the tray and hit the power button on the right side of the device.

Keurig 2.0 or K-Plus

One of the issues reported with these models is that consumers cannot seem to locate the power button easily. However, you can locate it simply by plugging in your machine, which will light up the icon on the lower right corner of your screen.

Keurig Duo troubleshooting(stuck on descale)

Most of the Keurig Duo’s issues can be solved with a simple reset. Press and hold the 8 and 10 buttons on the control panel. Hold for 5 to 10 seconds until the descale light goes away.

Super easy!

Keurig won’t brew full cup

If your Keurig won’t brew a full cup, there are a few things you can try to fix it. This works to fix all issues where Keurig is not brewing the expected amount: so if you’re getting half a cup, a quarter cup, or anything less than expected, follow on.

You’ll need a measuring cup to get this to work.

First, make sure the water reservoir is properly fitted into your brewer. If it isn’t, go ahead and adjust it first.

Brew a 6 ounce cup into a measuring cup. If you’re getting less than 6 ounces, move on to the next step.

If you’re using a water filter, chances are you’ll need to replace it. Try to brew another 6 ounce cup after removing. the filter. If you’re still getting less than 6 ounces, move on to the next step.

The last solution is to unplug the Keurig and clean the entry and exit needles, which we have described how to do above.

After cleaning the needles, try to brew another cup and see if you get the correct amount. If you’re still out of luck, you’ll have to get in touch with Keurig.

Keurig stuck on brewing

If your Keurig is stuck on brewing, you may need to do a hard reset. Unplug your Keurig and remove the water reservoir. Leave the water reservoir out and the Keurig unplugged for a couple of minutes. Replace the water reservoir and plug the Keurig back in. This should do the trick!

How to solve Keurig Prime error

Related Posts

  • How does a Keurig work? Understand the K-Cups and machines
  • Keurig Hacks: 4 Interesting Things To Do With Your Keurig
  • How To Drain A Keurig And Empty It For Storage
  • How to Turn on Keurig (Guides For Different Series)
  • Keurig Coffee Tastes Watered Down: How To Fix

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About Shabbir

Shab is the Chief Caffeine Officer at Coffee Brewster. When he's not weighing out coffee beans for his next brew, you can find him writing about his passion: coffee.

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Personal Keurig Troubleshooting and Diagnosis

Published: September 8, 2021

Keurig Troubleshooting Tips

The state of your morning cup of coffee can either make or break your day. The Keurig coffee maker is a fantastic brewer that ensures you get your morning fix with simplicity, flavor, and speed. It's one of the most popular brewers on the market, where you can achieve a consistent taste and delicious cups with ease. More than 20 million homes and offices in the United States have Keurig coffee makers on their kitchen countertops or office pantries. Although nothing beats hands-on brewing for more detailed flavor notings and a real coffee experience such as using the French press and Pour-over, Keurig coffee makers are fantastic companions for coffee lovers on the go, making life a bit easier. However, like with any other appliance, a Keurig machine can also run into a few problems — and this is where Keurig troubleshooting comes into place. Although Keurigs are a great alternative to manual brewing methods and it's an effortless way to make yourself a great cup of joe, everything convenient comes at a cost. Expect your machine to have malfunctions now and then and will require some troubleshooting or fixing to help you whip out quality drinks in no time. These problems include the brewer refusing to turn on to refusing to turn off. It can come up with anything. It can abruptly stop dispensing water, heating, begin leaking, and indicate it needs water even if it's full. A non-responsive touch screen panel and power button aren't also an exception in the broad list of things that can go wrong with your Keurig brewer. Sometimes, when you experience a power outage, your machine may cease to work. Finally, the device may start making humming noises even if you swear you turned it off. Although problematic, fortunately, the solutions you can do are straightforward and don't require complex technical skills. So, to protect you from a ruined morning with a bland cup of coffee, we've come up with a comprehensive guide that will help you go through the different solutions to the problems associated with Keurig machines — from the various issues and what steps you need to do to fix them appropriately. At the end of this guide, you can now be confident enough to whip out your favorite brews with your Keurig with each solution to a specific problem at the back of your mind, giving you more delicious cups and better mornings.

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Easy Keurig Troubleshooting Steps You Can Do

Easy Steps for Keurig Troubleshooting

Keurig designed each coffee maker to make a single cup of coffee using their very own k-cups or coffee pods, which users need to insert into the small coffee machines and wait for it to do its thing. The process it undergoes is simple, making the brand a staple for any home or office, giving you 'easy coffee' at your fingertips. However, convenience has its price, and for this brand, it's Keurig troubleshooting. For any modern Keurig coffee maker, troubleshooting is a must as they contain different components, including computer screens, sensors, and other delicate elements that can easily malfunction.

Although you can debate or conduct research on which coffee maker is better than Keurig to replace your existing Keurig machine, it's best to find a solution to the issue to save you money, time, effort, and settle for convenient brews. Whether you plan on fixing a classic Keurig 2 0 or a compact Keurig k40 machine, here are the different ways you can troubleshoot various common problems associated with Keurig coffee makers. Doing these simple steps provide a quick fix to your Keurig problems, helping you save money and time, ensuring you still get a great cup of coffee at the end.

My Keurig Isn't Turning On

If you've been trying to turn on your Keurig coffee maker but have no luck in bringing it back to life even if you've unplugged and plugged it from the outlet, try following the following troubleshooting measures mentioned:

  • Step 1: Check and determine if you put the machine's plug correctly into the outlet.
  • Step 2: Once you confirm that it's plugged appropriately, see if other appliances work in the same outlet it was previously on, and if these devices don't work on it too or fail to turn on, the problem could come from the outlet and not the device themselves.
  • Step 3: But if you're sure that your outlets aren't malfunctioning, check to see if the Keurig coffee maker powers on using different kitchen outlets or other outlets inside your home.
  • Step 4: Each time you turn on a Keurig coffee maker, push its power button correctly. However, if you're using more modern variations such as the Keurig Plus or 2.0 Series, ensure you tap its power icon located on the lower right of its LCD screen only once to avoid any problems.
  • Step 5: If this method doesn't work for you. At times like these, you need to contact Keurig's customer service to find a quick solution.

My Keurig Won't Brew

When your Keurig says it needs descaling but doesn't won't make a cup of coffee, descale the device. However, if this doesn't resolve the problem or you're not getting the descale message, but your brewer still doesn't start making coffee and not pumping water, follow the details below:

  • Step 1: Unplug the Keurig coffee maker from the electrical outlet, wait for a few seconds, and plug it back in the outlet.
  • Step 2: Lift the water reservoir, place it back on to ensure it fits correctly in its designated space, and turn on the machine.
  • Step 3: If the previous instructions don't work even when you already place the tank correctly or have adequate tap water in the reservoir, you can clean it to remove any debris. Most Keurig brewers' tanks aren't dishwasher friendly, so it's best to hand wash them with mild soap and a microfiber or any non-abrasive cloth you have and rinse it thoroughly. After rinsing it, it's also wise to check and clean its hose/valve at its bottom part because this area sometimes gets clogged and causes problems to the machine.
  • Step 4: Clean the top and bottom of the exit needle using a long thin object such as a paper clip or a bobby pin to make sure they aren't clogged. The reason for this is that plunging the clip or pin in the exit needles can remove the clogged debris, coffee grounds, and trapped air bubbles more thoroughly.
  • Step 5: If all the previous methods didn't work, try doing the 'tapping' technique by removing its tank, turning it upside down, and tap its bottom a couple of times to get rid of leftover debris.

If you have tried the methods mentioned above, you can guarantee that your coffee machine should be back to its normal operations, whether it's power problems or other technical difficulties. However, if you have tried all the methods and each step mentioned above, but your machine still has the problem you're facing, either it isn't turning on, or you have water leaking from it, it's time for you to call Keurig customer support or customer care. However, if you're looking for a DIY solution, whether to save money or learn troubleshooting the device, the Keurig official website has a blog addressing all problems for its products.

However, if you want a fast solution or want continuous guidance when fixing the products, you can contact Keurig's customer service team for an efficient and quick fix. But if you don't want to ask for help from customer support or care and don't want to face the task of fixing a broken coffee brewer, it's best to practice regular maintenance to make sure the product is performing at its best capabilities. You can achieve this when you clean your machine or descale your Keurig for at least every 3 to 6 months. However, if you're looking to avoid any problems at all costs, you can descale the product every time you use it for the best results.

How to fix a Keurig

Every coffee lover dreads waking up one fine morning to see their Keurig coffee makers won't brew, operating normally, or are not working completely. This situation can hinder your daily routines. After all, no days are complete without your daily dose of morning coffee. If your Keurig coffee maker doesn't make coffee in the right amounts or at all, we'll guide you through how to fix a Keurig. So, you don't need to resort to learning how to make coffee without a coffee maker just yet, if you're looking for convenient cups for hectic mornings. No matter what problem your machine may be facing, in most cases, you don't need to be a tech whiz or 'savvy' find a solution as simple techniques will do the job.

Before you go and 'fix' your coffee machine, check to see where the actual problem is. You can do this by turning on your Keurig and starting a brew cycle without using k cups, but if it doesn't brew the cup of coffee, there's a high chance of blockage somewhere in the unit. If everything seems to be in place and you're using a compatible k cup, if your Keurig coffee maker doesn't still brew, you may need to clean your machine or descale your Keurig. However, if it still doesn't work, you can do the following steps to 'fix' any Keurig coffee makers.

  • Before you do the upcoming instructions, you may want to quickly reset the unit to ensure every component is seated correctly in its place. Unplug the machine, remove the water reservoir and place it back to where you set it correctly. When you place the water tank the right way, try running just water (no k cups) in the first brewing process, several times.
  • If step 1 doesn't wholly fix your issues, and the coffee machine isn't warming up as it should be, try the spanking technique. Remember that water needs to get preheated before the unit can pump it into its coffee chamber. If this isn't happening, unplug the machine, remove the water reservoir again and place it back, hold the 'brew' power button, and allow the device to get rid of all its content. After removing the liquid, place it over a sink upside down and spank or bang the machine multiple times. Doing this removes stuck coffee grounds or debris.
  • If step 1 and 2 still doesn't work, your k cup holder may be responsible. The solution to this is cleaning them. You can do this by grabbing the holder's sides and pushing it up, removing the k cup holder efficiently. Clean the holders using a clean, damp, and soapy cloth, then wipe it off. Rinse thoroughly.
  • If the k cups holder isn't the problem, you may have a clogged needle filled with leftover coffee grounds and other debris. If this is the case, you can clean them by pushing the holders' lever to reveal the entrance and exit needles. Pour vinegar water into the puncture needle using a straw, clearing the blockage. Run the machine several times without using k cups. When using vinegar to clean a Keurig machine, add 8 ounces of vinegar to the water tank and let it run multiple brewing cycles.
  • If the Keurig isn't still fully 'fixed,' grab a paper clip and clean the needle. Place the item inside the sharp puncture needle until it's free from any debris or clogged grounds. Once done, clean the tubes by injecting water into the k cups. After clearing all of them, place the items back and run the machine several times without anything inside except water.
  • If thoroughly cleaning the needles isn't doing you any justice, there's a high chance the problem resonates in your water reservoir. It either means coffee grounds and other debris may have clogged it, or you've been using the coffee machine without maintaining it correctly. The solution is extracting the water reservoir and washing its water lines and metal mush properly. Run a cleansing brew process without anything in the machine multiple times.
  • If none of these methods resolves your concerns, contact the manufacturer's customer service or customer care hotline for more information.

Keurig not working? Here's What You Can Do

Easy Troubleshooting Steps if Keurig Not Working

Every avid coffee lover or busy person would agree that Keurig coffee makers are miracle brewers that allow anyone to whip up a delicious cup of joe with no mess, fuss, and frills — just great coffee and good times. As Keurig evolved over the years, so has its ability to help users maintain their machines. All Keurig models, either the classic variations or the special edition Keurig 2 0 units, alert themselves when you need to reset your Keurig or add more water and need constant attention. However, it's not always the case, and often, you may deal with malfunctions such as water leaks, a faulty dispensing line or water line, or a random error message.

If you've changed your coffee brand because of these, before buying a new one — you can efficiently resolve these with minimal efforts, fixing your Keurig coffee maker and saving you money. Keurig not working ? Here are the things you can do to resolve them — from leaking water to malfunctioning brewers. The techniques mentioned can help you find a solution best fit for each unit, whether it's the Keurig 2 0 or compact k-cafe, leaving you to ponder about other essential questions about coffee like — where do coffee beans come from?

My Keurig is Leaking Water

Whatever Keurig models you have (Keurig 2 0 to the latest model), when you notice water leaking from its bottom, it's best to take immediate action. However, before you go on and check the coffee machine, please take note that when you pour more than 10 ounces of water into its water reservoir, expect the chamber to get overfilled and excess water flowing into its drip tray. However, if you're sure that you didn't overload the tank, try the following steps below:

  • Step 1: Place a cup or mug on the machine's drip tray. If applicable. If not, move on to the next step.
  • Step 2: Empty its water reservoir. You can do this by turning off your coffee machines but keeping them plugged in, lower the water reservoir lid, push and hold down the 'brew' power button until all the tank's hot water gets transferred into the serving vessel. Expect a 3-to-5-second delay before liquid starts dispensing.
  • Step 3: Wipe the excess fresh water underneath the Keurig coffee maker and empty its drip tray.
  • Step 4: Measure 6 to 8 ounces of water in a measuring cup, pour it back into the water reservoir and then let it perform a 'water only brew' with a k cup. While the brewing cycle commences, check for any leaks below.

Keurig Coffee Brewer Doesn't Produce Enough Brewed Coffee

When you notice your Keurig isn't producing enough coffee, it's likely caused by a clogged water line or a dispense line, giving you a less than ideal cup, starting your days horribly. If this is something you're currently facing before you place your order for a new Keurig machine, there's plenty of solutions you can explore to fix this particular problem. However, the most accepted one is:

  • A great start is by making sure that the water reservoir has enough fresh water and removing the air bubbles from its water pump line by using a bobby pin or paper clip.
  • After clearing these components out, ensure that the machine's vibrations have not misplaced the magnet on the water reservoir, ensuring it's seated properly.
  • Wipe the puncture needle to remove any leftover coffee grounds and debris.
  • Then run the Keurig through a few cleansing brew cycles using only tap water to flush the lines and coffee outlet. You can repeat this step several times, and the longer you do it, the higher the chance it will wash more leftover grime through the system, cleaning out the rest of the gunk like calcium scaling inside the machine.
  • If the process didn't solve the problem, reset your Keurig following the manufacturer's instructions for the model you have.

If you have done everything mentioned above, it may be a sign that you have an electrical or mechanical problem in hand. This process is a bit more complicated than when you descaling and cleaning. These malfunctions often happen when the unit shows a 'brewing' symbol but isn't releasing any liquid in its dispenser, indicating electrical and mechanical discrepancies. When this happens, make sure to wear electric proof gloves.

Start by unplugging the machine entirely and place it aside for a couple of seconds, then plug it in again. Doing this resets its circuit boards, which usually fixes the problem. However, the initial solution doesn't work, run the machine multiple times without placing any coffee pod or k cup and check if there's any water running. If the water isn't running even after you cleaned it, you need to descale your Keurig and ensure the water lines are unclogged and spotless. The process will depend on your coffee machines' models, so it's best to always refer to your user manual following its descaling solution procedure. See if all your efforts are not in vain by running the unit a couple of times and if it's working correctly. However, if not, it's time to call in Keurig's customer care.

Most Common Keurig Coffee Maker Problems

A Keurig coffee machine is nothing short of a modern miracle for every busy coffee lover out there, as all its models don't require lengthy and complicated brewing processes. All you need to do is press a few buttons, fill the water reservoir with fresh water, pop in your k cup, and in a minute, you get your favorite brewed coffee. The coffee machines' entrance and exit needles penetrate the k-cup and dispense hot water, which then starts going through the coffee grounds inside, making delicious brews that anyone would enjoy.

That is, of course, what happens when the unit is working correctly. When it doesn't work, for instance — when the Keurig water pump isn't pumping in the dispense line or water line — you have a problem. However, rather than going through each potential problem you may face with a Keurig machine, we'll cover the most common Keurig coffee maker problems that many users face. Remember that even if you have the best Keurig coffee maker or the most modern version like the Keurig 2 0, you still need to be aware of the following common problems to avoid paying a hefty price — literally. However, if each solution provided doesn't entirely work for you, contact Keurig's customer care hotline.

Keurig Machine Shuts Off or Turns On By Itself

If your coffee machine begins turning and or off without any assistance, you may be facing two problems, including leaving the machine's auto-off function on or a problem with the unit stopping mid-brew. If you have a Keurig Elite, there's a high chance you may have left its auto-off feature on after your last cleansing brew session. You can find out by looking for a green light indicating the unit has been instructed to power down or shut off automatically 2 hours after the last cycle. The solution to this is by pressing the auto-off power button.

If you own a Keurig Platinum Edition, they also have auto-functions, but you need to digitally disable this feature using the touchscreen display embedded in the unit. But if you have a Keurig mini designed to shut down automatically after a minute and a half of inactivity, there's no way you change this setting. However, you can adjust your brewing routine and turn it on only when you need to use it. However, if you own a Keurig 2 0 or other machines, the reason why it stops mid-brew is that the water reservoir may be out of place. The remedy or solution to this is to remove the water reservoir and place it back on its original spot correctly.

Keurig Coffee Machine Is Leaking Water

Many consumers or users of Keurig products have claimed that their Keurigs usually sprung water leaks, especially if the units they're using is worn down or has been around for a while, but remember that every Keurig is worth saving. However, when you experience a water leak, you need to act fast as it can get messy quickly, so you need to find a quick fix solution to this predicament. However, before you go and solve the source of these leaks, it's best to start where they usually originate from — the upper part of the coffee machine wasn't installed correctly or is entirely missing, and you overfilled its water reservoir. If you're dealing with the former problem, you'll need to find the gasket in the area around the puncture needle of the machine.

When you discover it's indeed leaking, ensure to check this place first. If you see there's a gasket, adjust it to ensure it's sitting in its designated spot or until you get a good seal between the k cup and entrance and exit needle. However, if your gasket is missing, you'll need to buy a new piece. If you're dealing with an overfilled water reservoir, you can avoid this by ensuring you only fill the water reservoir to the max fill line. When you go over the limit, get rid of the water reservoir and dump the excess liquid.

Keurig Coffee Maker Produces Weak Coffee

Like with traditional coffee grounds, various k cups can also have different caffeine content and strength, bringing us to why your Keurig may whip out weak coffee. However, sometimes these pods seem to produce weak tasting-coffee no matter what type you use, which can be the k cup's fault or has something to do with the Keurig coffee maker. The following are the common problems associated with mellow brews from a Keurig coffee maker — and each one's solution.

  • Light Roast K Cups - Even if you don't like bold or potent coffee, the weaker blends of coffee pods don't work that well with the Keurig brewers. That's because of how Keurig functions. You may notice tap water passing through the k cup or coffee pod doesn't spend too much time on your selected grounds. Unfortunately, this factor leads to mellow beverages that resemble watered-down coffees, and nobody wants that. A great solution to this is using a more robust k cup than what you're used to using. However, if you're not keen on changing, you can brew a double cup of what you usually have without less water, so don't add water when filling the water tank. For instance, if your cup is 8-ounces, brew using a 6-ounce selection. Additionally, brew two pods for one cup.
  • Reusable Pods - If you're using a reusable pod, you may notice that your brews tend to be on the mellow side. The same solution is the same as mentioned above, but this time, you can also opt for darker roasts or finely grounded beans, ones you'd usually use for espresso.
  • Brewed Coffee Tastes Weak No Matter What - No matter the size of the cup you use or the brew strength, your Keurig may not be producing great-tasting brews because it's dirty. When you think this is the reason behind your current problem, clean your machine.

Keurig Coffee Maker Produces Bad-Tasting Coffee

If you've had your Keurig coffee maker for a while, you may notice that the drinks it produces begin to taste 'off' or gross. The main reason is that the unit may be dirty or clogged by leftover grounds, cocoa mix, or other mineral or bacterial buildup in the water reservoir, dispense line, brew basket, or the puncture or exit needles. These affect the final beverage's flavors because when it passes through the mineral or bacterial buildup, these can get into them, leaving you with a nasty cup. However, wherever the problem may originate from, you need to clean your Keurig products routinely to prevent it from getting contaminated and ultimately affecting the brews' final taste — or worse, breaking the device.

Remember that even if you're consistent with your k cups, there's no reason why the taste of your coffee should abruptly change, and if it doesn't change, expect the culprits to be any of the two mentioned earlier. The newer models indicate when you need to add water to the water reservoir or when the unit needs cleaning up or descaling. However, no matter the version you have, Keurig says to clean them every 3 to 6 months, depending on usage. Doing this protects you from an awful, bitter cup.

Keurig Won't Turn On

If you've had a Keurig coffee maker that's been working fine for the last couple of years but isn't turning on naturally, there might be a problem with your electrical outlet rather than the unit itself. Resolving the power problem on your Keurig requires a combination of cable checks to make sure it's correctly plugged in and resetting your house's circuit breaker if the problem persists. However, if your Keurig won't turn on because loose wires or an inactive circuit doesn't cause the malfunction, contact Keurig's customer service to see if you're still eligible for replacing the unit. However, if you're keen on making coconut oil in coffee and want to save money, try the solution below before considering a replacement.

  • Push the machine's power cord securely to ensure you don't loosely place it in the electrical outlet.
  • Place the power cable into a grounded outlet and see if the machine is plugged in correctly into it.
  • Before you turn on the unit, make sure the outlet works by plugging in other appliances and see if they work in the same outlet. If the other devices fail to turn on the outlets, check the different outlets you have at home. Moreover, surge protectors may not give enough electricity to a Keurig machine, so remove these beforehand (if applicable).
  • Press the power switch on the back of the device or the power icon in its touch screen display if you're using a Keurig 2 0 and other modern models. Older models have a left button serving as the power button. When you've turned the unit on, please wait for the light in front to turn green, indicating you can use it now.
  • If the device doesn't turn on, check your home's circuit breaker box if it's turned off. If it is, turn it on by flipping the switch controlling the electricity in your kitchen.
  • If you have tried everything, but your Keurig is still not turning on, contact the manufacturer's customer hotline for further assistance.

Keurig not Dispensing Water

If your Keurig machine isn't pumping water when you fill the Keurig water reservoir, push the button, but instead of a brewing cycle starting, you hear a grinding noise as the machine attempts but fails to pump liquid through its dispense line. Unless your unit is brand new and you can quickly return it for a new piece or get a refund, you've got an expensive problem in your hands. The most likely reason behind a Keurig not pumping liquid is water scaling, where debris and other elements build up in the lines, interfering with the pumping process. Keurig not dispensing water ? Besides knowing how much coffee to use to avoid unnecessary mineral buildup on the water filter and reservoir, here's what you need to do to fix the problem.

  • Fill the machine's water reservoir with lemon juice with water to reach its fill level limit. Place a coffee cup on its drip tray but make sure the k cup lid is securely intact to avoid the excess grounds clogging the dispense line and water filter more. After securing these parts, start a brewing cycle without adding any pods.
  • After the initial cycle ends, run another one by adding water and lemon juice. If you're dealing with severe scale deposits, please turn off the Keurig device when it begins brewing to keep the mixture inside its tubings or pipes for a little longer and get rid of them thoroughly.
  • Let the device rest for an hour before moving on to the next step of this cleanup process.
  • After the allotted time, fill the water reservoir and run another brewing cycle. Repeat this process until the tank gets drained completely, which usually finishes after two sessions using plain water.
  • These should entirely resolve the problem. However, if you notice the resulting drinks have a funny or odd taste from the Keurig machine, try rerunning a couple of cycles or use distilled water instead of tap water until it resolves its optimal flavors.

Keurig not Heating

If your Keurig coffee maker isn't heating the way it should be, there can be several reasons for that. This situation could either be due to the heating mechanism failing as the Keurig unit's heating component installed inside it typically shuts down to most commonly overheating, which happens a lot when you use the machine for a prolonged period. When this happens, the water present inside the unit doesn't get appropriately pumped, leaving you with a warm beverage instead of a piping hot cup.

Another reason your Keurig may not be heating could be due to the accumulation of gunk inside its water pump or tubes, causing clogging, leading to the machine malfunctioning altogether. If your Keurig's red heating light doesn't illuminate or it does shine but never turns to blue, which usually means brewing, it's time to troubleshoot your machine. Keurig not heating ? Or have insufficient warm-up time? Try the method below.

  • Reset your Keurig by pressing its power icon or button to turn off the machine.
  • Place a serving vessel on its drip tray (if applicable) or place it below its dispensing line.
  • Empty the hot water tank inside the Keurig coffee maker by lowering the water reservoir lid and holding down the 'brew' button until all the liquid inside the tank gets dispensed inside the serving vessel. Remember that there will be a delay for a couple of seconds.
  • When the machine dispenses its remaining liquid, please turn on the device by pressing its power button or icon again. However, this time it shouldn't show an error message, but instead, its 'fill water reservoir' indicator light is flashing.
  • Test out the machine by adding water to the water tank and check to see if it's heating. The Keurig says or shows flashing lights when it's heating.

Keurig Won't Brew

If your Keurig coffee maker isn't heating the way it should be, there can be several reasons for that. This situation could either be due to the heating mechanism failing as the Keurig unit's heating component installed inside it typically shuts down to most commonly overheating, which happens a lot when you use the machine for a prolonged period. When this happens, the water present inside the unit doesn't get appropriately pumped, leaving you with a warm beverage instead of a piping hot cup. Another reason your Keurig may not be heating could be due to the accumulation of gunk inside its water pump or tubes, causing clogging, leading to the machine malfunctioning altogether. If your Keurig's red heating light doesn't illuminate or it does shine but never turns to blue, which usually means brewing, it's time to troubleshoot your machine. Keurig not heating? Or have insufficient warm-up time? Try the method below.

Keurig not Filling Cup

If you're wondering, 'why is my Keurig not filling cup ?' A short serving or cup of coffee happens when your Keurig coffee machine doesn't make enough coffee for the serving size you've selected and is due to a clogged needle from grounds or cocoa mix. It isn't making the right amount of the caffeinated drink because it may need descaling, and you need to remove its water reservoir during the brewing cycle. If you're trying to resolve the problem yourself, you'll need a measuring cup, mug, (k cup) beverage pod, and following the instructions below:

  • Step 1: Make sure the cold water reservoir is seated correctly in its place. You can do this by removing and readjusting the water reservoir to ensure it's seated properly.
  • Step 2: Place the Keurig coffee machine in a brewing cycle following a 'water only brew' on the 6-ounce or 8-ounce brew size into a measuring cup. If you see that it didn't make the expected amount of water, continue to the next step. Otherwise, if it already dispensed the correct amount, your troubleshooting is efficient, and you're now ready to brew again.
  • Step 3: If you're using a water filter, remove it, and rerun the brewing process without a k cup. If it successfully dispenses the right amount, you need to change its charcoal filter and place its water filter back. However, if it still isn't making enough, proceed to the next step.
  • Step 4: Unplug the coffee machine from its power outlet and clean its entrance and exit needles. When handling the needles' make sure to be careful as they're incredibly sharp.
  • Step 5: Let the Keurig coffee maker perform water only brews several times without a k cup on the 6-ounce and 8-ounce size. It's best to use a measuring cup to check if the water dispensed from the Keurig machine is adequate.
  • Step 6: Brew a k cup or two to ensure the machine is working as expected.

There's a broad range of things that can go wrong with a functioning machine and though it may seem like nothing's wrong, expect any appliance to have a malfunction or two over time — and Keurig machines aren't any different. So, that means even if you get the best models or the most expensive ones, expect it to develop problems in the long run, mostly if you use it frequently. Numerous coffee lovers, professional coffee shops, and home baristas had been using Keurig for their brew since its launch in 1990, loved for its versatility and delicious cups of coffee. However, even if you've had the machine for a while, you'll still need to learn basic Keurig troubleshooting to get the best out of the brewer. If you're running into some Keurig problems with your Keurig 2 0 or any model, the malfunctioning can be because of numerous reasons, ranging from mechanical to technical issues. These range from the machine refusing to switch on to dispensing a little amount of coffee per session. Other turndowns include water leakages or worse — the coffee starts tasting odd or gross, and nobody wants that. If you suspect your Keurig is not working or it's in shambles, any of the Keurig troubleshooting details in this guide will come in handy. Save yourself from a massive headache and money by taking to heart the common problems that may happen with your Keurig and understanding how you can mend them for a quick fix. We hope this article helped you understand more about the importance of troubleshooting and being familiar with the common Keurig issues, allowing you to mend your machines by tracing and correcting the faults on your own.

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Keurig Coffee Maker Problems – Keurig Not Working & How To Fix It

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Keurig is one of the most popular and well-known coffee makers in the world right now. Keurig is a top-quality coffee maker, but just like most coffee makers, they have their problems. The best way to fix these problems is to troubleshoot them and get to the bottom of the problem.

So, in this article, we are going to be going over common Keurig problems and how to fix them effectively. Let’s get into it!

keurig troubleshooting

Keurig Not Working – 10 Common Problems

  • How To Fix The Leakage From Your Keurig
  • Keurig Not Dispensing Water
  • The Amount Of Coffee Keurig Brews It Too Little
  • My Keurig Coffee Tastes Bad
  • My Keurig Dispenses To Much Coffee
  • Keurig Won’t Heat
  • Keurig Duo Troubleshooting
  • How To Reset Keurig
  • Keurig Mini Won’t Brew
  • Why Has My Keurig Slowed Down?

1. How To Fix The Leakage From Your Keurig

If your coffee maker starts to leak, be it hot water or hot coffee, that could be a big problem. With proper care, your coffee machine will give you years of service and hundreds of cups of coffee. If it starts to leak, you must find a solution as soon as possible.

If your coffee maker brews slowly because it just needs cleaning, then you’re in luck – cleaning your coffee maker is a simple task that can be done in the time it takes to brew a cup of coffee.

If your Keurig coffee maker is leaking from the tank, there are two ways to solve the problem. First, you need to buy a new tank, and on the other, you can follow the steps below to clean the vinegar coffee maker . If your Keurig won’t brew, here is a way to fix it.

Step 1: Cleaning

If the coffeemaker appears to be clogged, clean it with a mixture of white vinegar and water. Assuming your coffee maker has a 12-cup capacity, you should use 11 cups of vinegar and 1 cup of water.

Fill a coffee pot to the 11-cup mark with vinegar, then fill it with water to the 12-cup mark.

Pour this mixture into a storage container and turn the coffee maker on until it goes through a brew cycle as if you were making a cup of coffee. This will dissolve the deposits in your coffee machine.

If the coffee machine is leaking due to a pump clog, this can clear the clog and stop the leak. If it’s been a long time since you last cleaned the coffeemaker, you may need to run the vinegar through more than one cleaning cycle to dissolve any build-up.

Step 2: Check The Pump Valve

The water cannot rise and flow through the fill tube. When the coffee machine is working, the water must go somewhere.

If it can’t flow through the fill tube, it can get to the work surface. If the pump is off in the brewer, the entire pump will need to be replaced.

If the pump is not sealed, it should be checked to make sure it is not clogged by coffee grounds or mineral build-up.

Step 3: Take A Look A The Brew Switch

Check the brew switch to make sure it is working. Remove the motherboard to access the prime switch.

Next, you need to test the switch with your voltmeter. Touch the RX1 scale to the tester. If it reads 0, then you know the switch is working fine. If you have a number other than 0, it’s time to flip the switch.

Step 4 – Check The Pipe Connectors

If your coffee maker is leaking or stuttering, be sure to look at the tubing connections. Often the cause of a leaky coffee maker is faulty pipe fittings.

If you find the leak is at an angle, clean the surfaces before replacing them. If a tube connector is leaking, replace both tube and elbow to make sure the two pieces fit together correctly.

2. Keurig Not Dispensing Water

This is an attempt to shed some light on why my Keurig won’t pump water and how it could be repaired easily.

If your Keurig stops pumping water the moment you turn the machine on or off, try to turn it off, remove the container, turn it upside down, shake it lightly and tap the floor a few times until it switches on and off.

If your machine is brewing on cups or not in the right quantity or at all, it will function as new again by following the steps below, even if it is brewing in a tank or at work on Space. Keurig is a single cup coffee brewing system from Keurig (Dr. 0) that can be used without any problems.

This article will help you repair it if your machines are brewing only in tanks or if you discover it after you have repaired it and it doesn’t work like new, with this step-by-step guide on how to fix a kettle that doesn’t work in the coffee machine, with the help of our step-by-step instructions.

You should descaling and descaling the machine so that the pump can pump water into the reservoir so that you can brew delicious Keurig coffee again without washing or refilling the reservoir. 

If you do, it is highly recommended that you use a water filter on your Keurig coffee maker . The cleaning filter in the Keurig water reservoir is designed to last at least 3 months, in some cases up to 5 years or even longer.

If your Keurig does not pump water, you may have a problem if your water pump does not pump. This is due to debris disrupting the KeURig’s water pumps, or failing to function or being pumped.

Coffee grounds and minerals gather in your Keurig and clog it up, and you have a bad time. If the water pipe is clogged, you can get a few nasty chunks into the coffee of the keg and cause it to cause problems.

Now, stay calm and follow these Keurig troubleshooting tips to ensure that you do not cause any further problems with your coffee machine.

These tips and tricks to get your Keurig out of a fix are generally applicable to most Keurig coffee machines, but if you have a more complicated machine, such as a coffee maker with a water pipe, then these are useful for that. If you have an older machine like a Kona coffee maker or even a new one, they can be used on it. 

I did not register that the water had been filled and put back into the machine, which I told my Keurig B150 and K150 over and over again.

If none of the previous methods gets your Keurig machine running again, it’s time to find a replacement water pump. If the cause of my Keurig not pumping water is not a damaged pump, then one or both of the above methods should fix it.

However, if there is a problem with the water pumps on your B150 or K150, or even your K 150, you may see a message like this: “If the pump is damaged, it should be repaired.

If you have any further questions about Keurig, please comment below and I will answer them so that the world can brew happily in its Keurig. 

If your Keurig machine is not able to pump water and complete the descaling process, you should resolve this problem as soon as possible. I hope this will help you with problems with the Keurig coffee machine.

Forget about soiling everything by hand, you probably need to do more than just descaling, because your KEURIG does not pump the water into the machine. 

This is where the problem with your Keurig comes in, as it continues to pump water, but without descaling.

If debris forms and interferes with your Keurig’s water pump, there is a good chance it is not pumping water. The most likely reason for the malfunctioning of the Keurig may be that the water pipe to the machine is blocked. 

The main reason your Keurig is blocked and your coffee last forever is a blocked water pipe or a blocked channel.

There is a crowded reservoir, so there is probably a good chance the Keurig stopped pumping water and could only pump a little. There are apparently two possible explanations for why your KEURIG stopped pumping water or why it was able to pump water but pumped “little.”

keurig won't brew full cup

3. The Amount Of Coffee Keurig Brews It Too Little

The amount of coffee Keurig brews is too little is a common problem. The project is wowing people who want to work on the effort. Think ahead about what new deals are on the way.

Check with the instructions to see if there is an explanation for the problem. There are many work around options that can be pursued. That helps the user learn more about what needs to be done.

The experience using the device can be made easier with a little research. Trust the brand name product to come through for people. That is a smart move to make as the device is repaired over time.

First, be sure to look over the device before using it. Sometimes, the water level is just too low to use it properly. The amount of coffee Keurig brews is too little tends to come up often for people.

That helps the user learn a little about how the machine should work. The project is going to amaze people who want to work on the new deal in time. The project can show off how the machine actually works for people. That is instructional and helpful to new owners who need more advice.

They can also read up on what the corporation says about the machine for in home use.

The new details also show that other problems might persist. The filter can be clogged or dirty after repeated usage.

There are ways to change or clean the filter as is needed. Check to see how the filter is removed and later changed over time. Some models actually make it possible to clean the filter in time. That allows purified water to drip through as the machine is working. The amount of coffee Keurig brews is too little may disrupt how it is utilized.

Protect the machine by just routinely cleaning the device in time. The cleaning session is usually maintained by just paying attention to it.

The reviews for the product can also share info for people today. The amount of coffee Keurig brews is too little tends to be discussed. Other users often complain about the problem and the corporation will tend to respond to the question.

The reviews for the product have amazed people who work with the machine. That helps new buyers discover new options for the device. People want to keep their machine working for the time being as well.

Then they can write new reviews to show off their knowledge. That aids in the development of knowledge about the device in time. If your Keurig not brewing full cup, and how to fix my Keurig,

The cost of repairing the machine is worth a look. People often splurge when it comes to repairing the device. But it pays to do proper repairs to get the machine going in real time. Invest in the repair work and see if it pays off in time.

Find a repair team that can get the work done right. People are often amazed by the results that they get when a repair team works.

4. My Keurig Coffee Tastes Bad

This a common problem that many people have been having with their Keurig. The reason we buy a Keurig is too indulge in high-quality and good tasting coffee. But this can come down to a few reasons.

Firstly, it depends on what K-Cup you are using . If you are constantly using the same K-Cup, you will get the same flavor with your coffee. But, there should be no reason why your Keurig coffee tastes bad if you are using the same K-Cup.

But, if your machine is clogged up, the older coffee grounds can build up, and little nasty bits of old coffee grounds and calcium can leak into your new coffee, which will effect the taste of your coffee.

Most Keurig’s will tell you when it needs a clean, but sometimes if your coffee starts to taste off, this is a good indicator that your Keurig needs a clean, and can protect you from a bitter tasting coffee.

Also, another reason Keurig coffee can taste bad is because of the water you are using. Be sure to change your water in your water reservoir pretty often , because using old water can effect the taste of your Keurig.

So overall, if your Keurig coffee is tasting bad, maybe try and change up the K-cup and flavor you are using, but if you used to enjoy the flavor and now your Keurig is just producing low-quality and bad tasting coffee, give your machine a thorough clean!

my keurig 2.0 won t brew

5. My Keurig Dispenses To Much Coffee

Is your Keurig no longer brewing the correct amount of coffee?

To fix this problem, firstly you want to check the cold water reservoir is seated in your machine. Make sure that your machine is aligned correctly, and do this to check.

A blocked water line is often responsible for preventing your machine from properly brewing a full cup of coffee. Luckily, this is a pretty simple problem to fix. We’ll talk you through a few Keurig troubleshooting tips.

To begin, simply run the brewing cycle through several times with water only. If you find that your machine is still being stubborn and stingy with its pour, try running equal parts vinegar and water through the brewing process. The vinegar will breakdown any minerals or coffee grounds clogging the line.

After using vinegar, be sure to run a few brewing cycles through with only water to wash out any vinegar taste.

In addition, it’s also important to clean around the needle , which is responsible for puncturing the K-Cups during the brewing process.

The base of the needle can trap coffee grounds , which can affect the amount of coffee brewed. With a clean water line and unclogged needle, you’ll be enjoying a full cup of coffee in no time.

So overall, here are the steps.

  • Do a water only brew on your Keurig, and see if your Keurig is dispensing the right amount of water, check by using a measuring cup.
  • Check to see if you are using a water filter inside your machine.
  • Power off your machine fully and then unplug it.
  • Clean up your Keurig’s needles, but be careful. Here is a in-depth guide on how to clean Keurig needles!

keurig issues

6. Keurig Won’t Heat

If your Keurig is not heating, it may be due to the water pump is not functioning correctly.

Your heating mechanism may have fully shut off, which happens when water is not being pumped correctly through the brewer, and when this happens the heating device in the Keurig will shut off fully to prevent your coffee maker from overheating.

So, the way to fix this is to reset your water reservoir. Then, try this method of fixing it. Hold the brew button for 5+ seconds then your Keurig will purge the remaining water in the tank. if this doesn’t fix the problem, give your machine a hit to re-align any parts that may be out of place.

Dried coffee, dirt or dust can get trapped in your Keurig, and this can cause huge problems.

But, it could be something bigger than this such as a motherboard problem. This would require you to contact customer service to fix this. Troubleshooting Keurig is hard, so contact customer service.

7. Keurig Duo Troubleshooting

Keurig Duo troubleshooting is quite hard, and Keurig problems with the Keurig duo can be harder to fix. Keurig Duo can be fixed by powering the machine off and giving the machine a deep clean. But if none of those things work, you should contact Keurig customer service.

8. Where Is The Reset Button On My Keurig? – How To Reset Keurig

Just like any electronic device, your Keurig might suffer a malfunction or a glitch that leaves you without your delicious cup of coffee in the morning.

Oftentimes this gets resolved by turning the machine on and off again but sometimes you will need to reset the machine before it starts working again.

If your machine didn’t go back to working order after turning it on and off, press the medium and small mug buttons and release at the same time. After releasing the button press menu three times. If you did it correctly, the clock should read 6:09.

Press menu and the display will change to “brew 0:00”. Press the medium mug, and as you keep it pressed press and release menu. Without releasing medium mug, press small mug and release both buttons at the same time. This will do a full reset of your machine.

If after this, your machine still doesn’t work you should contact customer support and they will be able to provide more help. If you’re wondering why my Keurig isn’t brewing still, or why my Keurig stopped working, read the next paragraph!

9. Keurig Mini Won’t Brew

If your Keurig mini won’t brew, you may need to clean your machine fully, or do a full reset. The do a full reset on your Keurig mini, you will need to hold down the power button fully, then unplug the machine.

Remember, you may be wondering why this Keurig malfunction is happening, but remember the Keurig Mini turns of automatically every 60 seconds.

10. Why Has My Keurig Slowed Down?

This is a common question we see in the Keurig community, as Keurig coffee makers get older, they start to get slower and slower.

The Keurig is slowing down because of a water line, and then the small concentrated needle line where your coffee will pass through will get blocked. If this happens, your Keurig will not work properlly.

This is why your Keurig will slow down, so to fix this, you have to unplug the water lines inside the machine and clean them out of any gunk.

Contact Customer Support

Troubleshoot Keurig Coffee Maker is no easy task, whether it’s the Keurig K55 troubleshooting or Keurig K-Duo Troubleshooting, if hard to find the exact problems at times, so, sometimes it best to contact Keurig’s amazing customer support team.

This team is experienced in fixing Keurig’s and will definitely be able to help you.

I have talked to these people, and they are all lovely and do their job, so just give them a call!

keurig won't close

If your Keurig not brewing, or your wondering why my Keurig won’t brew, we hope this article on Keurig problems was able to help you! So, there you have it, our guide on how to troubleshoot your Keurig and how to fix common problems on your Keurig.

We hope this guide was able to help you fix your coffee maker , so you can enjoy coffee once again! Thank you for reading, and remember to enjoy your CozyCoffee!

About David Dewitt

Hi, my name is David and I come from Columbus, Ohio. I am a amateur photographer, and a coffee lover. I love to write, and don't mind me a cup of joe!

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15 Keurig Coffee Maker Problems – Keurig Troubleshooting

Updated: May 8, 2023

By Chris Clark

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Chris Clark

Chris Clark is the co-founder and chief content editor of BrewCoffeeHome.com. With a passion for all things java, Chris has been a coffee blogger for the past 3 years and shares his expertise in coffee brewing with the readers. He's a hands-on expert, loves testing coffee equipment, and has written most of the in-depth reviews featured on the site. When he's not whipping up delicious drinks or experimenting with the latest coffee gadgets, Chris is exploring the local cafe. You can reach him at [email protected] .

Learn about Brew Coffee Home's Editorial Guidelines >>

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Keurig coffee machines are among the most popular options for domestic brewers, and it’s easy to see why. After all, they offer an extensive range of drink options, are incredibly easy to use, and produce excellent results.

However, sometimes Keurigs experience problems ranging from messy to maddening. More often than not, there’s a relatively easy fix for the issue. This article examines the most common Keurig problems, offering solutions to remove the guesswork when your Keurig hits a glitch, so you can quickly continue enjoying a great cup of coffee.

How Does A Keurig Coffee Maker Work?

Every Keurig coffee maker uses K-Cups to brew single cups of coffee. You place your K-Cup into the machine’s pod holder, then shut the lid.

In older models, the lid has a single needle that pierces a hole into the k-cup pod. However, there are five needles in newer Keurig coffee makers with multistream technology to provide a more even extraction.

The water pumps from the water reservoir through the heating elements before reaching the coffee grounds in the K-Cup. The water extracts the coffee, which then drips into your cup via the exit needle located beneath the cup holder.

It’s important to understand how Keurig machines work to help you identify a problem more easily and solve it. After all, Keurigs only use a few parts in the brewing process – the water reservoir, needles, cup holder, and internal components.

Therefore, the chances are any issue you have will relate to one or more of those four components. However, if the internal electronic parts are damaged, you may need to contact Keurig customer care to have them fixed.

15 Common Keurig Problems And Solutions

1. keurig is not turning on/won’t turn on.

Imagine you press the power button to fire up your trusty Keurig, and… nothing happens! Of course, you can experience this with many electrical appliances at some point, but when your morning coffee’s at stake, it’s an issue worth fixing sooner rather than later.

It is likely the cause is down to one of three reasons, not all of them to do with the coffee machine. Firstly, it could be that the machine is not plugged in correctly. Secondly, the power outlet might not be working. Lastly, your power button might not be pushed in correctly.

Check you’ve plugged the machine into the power outlet correctly. If you did and it still won’t turn on, check other appliances in the same power outlet. If they don’t work, the issue is with the power outlet, not your Keurig. If you plug the Keurig into a different power outlet, this should solve the issue. 

Another potential reason your Keurig won’t turn on could be the power button isn’t pushed in. Keep in mind that if you have the Keurig Plus or Keurig 2.0 Series, you’ll need to tap the power icon on the lower right of the LCD. 

2. Keurig Won’t Brew

Sometimes, you might find your Keurig is not brewing after your press the brew button. There could be several reasons, including:

  • The attachment and alignment of your Keurig’s parts.
  • A clogged needle.
  • A clogged filter.
  • Trapped air bubbles in the water lines.
  • The coffee maker needs descaling.

Again, there are some simple solutions when no coffee coming out from the brew head:

One or more parts of your Keurig coffee brewer may be aligned or positioned incorrectly. Check the cup holder, water tank, K-Cup, lid, and handle are all attached correctly. Also, ensure you’ve filled the water tank.

Check the needle isn’t clogged. If it is, use a paper clip to clean it.

The base of the Keurig water reservoir houses a filter. If it’s clogged, it will prevent the water from pumping from the tank. Give it a clean, then run a brewing cycle using fresh water. If your Keurig can dispense water smoothly, the pump should work. Also, use filtered water rather than tap water.

One possible issue is air bubbles in the water lines prevent the machine from pumping water from the tank. Unplug the machine, then gently tap it to release them.

Finally, using descaling solution, descale your Keurig to remove the scale build-up.

3. Keurig Turns On/Off On Its Own

Perhaps the most disconcerting problem you can encounter with your Keurig is if it turns on or off, seemingly at random. However, there are some reasons for this, usually concerning the “Energy Saver” or “Auto On/Off” feature or the positioning of the water reservoir’s magnet.

Some Keurigs have an “Energy Saver” feature, meaning the machine will turn off after a certain time. Similarly, if your machine has an Auto On/Off feature for automated brewing and it’s enabled, it may switch on or off unexpectedly. Again, you can solve the issue by ensuring the feature is disabled.

keurig-autooff

Each machine is different. For example, the K-Cafe and K-Class turn off automatically after two hours. Hold the “Strong” and 8oz buttons for three seconds to disable the feature. However, the Keurig Mini shuts off automatically after 90 seconds, while the auto-off feature can’t be turned off. Instead, you’ll need to restart the machine.

Finally, it’s important to ensure the magnetic contacts in the water reservoir are in contact with the ones on the machine. If they’re not, the machine will shut down.

4. Keurig Shows “Add Water,” But The Tank Is Full

keurig-add-water-light

Occasionally, you may have everything ready to go, including a full water tank of fresh water, but the display shows the error message: “Add More Water.” There are several possible reasons for this, including a clogged filter, the positioning of the water reservoir, and that the reservoir needs cleaning.

The first thing to try is refilling the water reservoir and ensuring you reposition it correctly. Remember, the reservoir’s magnetic contacts need to contact those on the machine.

If this doesn’t work, consider cleaning the reservoir and filter. Using warm water and some washing-up liquid, give the reservoir a gentle wipe with a damp cloth. Also, check the filter and ensure it’s not clogged.

If these solutions don’t work, try resetting the machine.

5. Coffee Grounds In The Cup

If your Keurig leaves coffee grounds in the cup, it’s easy to fix. Periodically your Keurig might brew coffee with this (unwanted) extra.

grounds-in-the-cup

Possible causes of this issue are a clogged exit needle and your Keurig needing descaling. Also, if you’re using a reusable filter, you have to ensure you’re using the correct grind size. So let’s examine each fix.

Often, it’s a simple case of too many coffee grounds gathering in the exit needle. So first, remove and gently clean the exit needle. Next, run a small-cup water-only brew and watch for any grounds coming out. Repeat the process until the cycles are clear of grounds. If this isn’t the issue, the machine may need descaling.

Also, if you’re using a reusable filter, ensure you use a coarse drip. Meanwhile, only fill the basket to the bottom of the brown band.

6. Keurig Leaks From The Bottom

One of the most frustrating (and messy) issues you may encounter is water leaking from the bottom of the Keurig, even when it’s not in use. But what causes it?

Usually, it’s a damaged o-ring or a damaged water reservoir. However, another cause is overfilling the water reservoir. Finally, the cause could stem from the internal hot water tank. Let’s go over the solutions.

  • The o-ring is at the bottom of the water reservoir. If it is damaged, replace it.
  • Never overfill the water reservoir. The excess water will fall into the drip tray if you fill beyond the max water line.
  • Ensure water is coming out of the cold water reservoir. Remove the water reservoir and check if any water is sitting underneath. Hold the reservoir over the sink and check for leakages.

If the o-ring isn’t damaged, you haven’t overfilled the tank, and the cold water reservoir is not leaking, try emptying the internal hot water tank. Here’s how:

Step one: Place a mug on the drip tray.

Step two: Empty the internal hot water tank

  • Power off the machine but keep it plugged in.
  • Lower the cold water reservoir lid.
  • Press the “brew button” until all the water is in the mug. Wait between three and five seconds for the water to begin dispensing.

Step three: Wipe the water from beneath the machine and empty the drip tray

Step four: Pour 6-8oz of water into the cold water reservoir. Perform a water-only brew (without a pod).

7. Keurig Leaks Water While Heating

If your Keurig leaks water while brewing, there are several potential reasons. For example, you may have overfilled the water reservoir, or the coffee maker could be clogged. There could also be a broken upper gasket or debris accumulating in the puncture needle.

If the reservoir is too full, ensure you only fill to the max line. Meanwhile, if the coffee maker needs a clean, follow the instructions to ensure you do so correctly. If the gasket is loose, it will need tightening. However, if it has a break, you’ll need to order a replacement.

Finally, check the puncture needle and remove any debris or grounds.

8. Keurig Dispenses Too Much Coffee

too-much-coffee

What’s even messier than a leaky Keurig? A Keurig that dispenses too much coffee! If this happens, there are some tricks to overcome the issue.

The first thing to do is lean the puncture needle with a paperclip, which may solve the issue.

If that doesn’t work, try the Keurig burp! Here’s what to do:

  • Unplug the machine and take out the water tank.
  • Take the machine to the sink and turn it upside down.
  • Using an open palm, slap the base of the machine several times to dislodge and remove any debris.
  • Reassemble the machine and run a water-only cycle.

Hopefully, your Keurig will brew the correct amount of coffee. However, if you’re still facing issues, some Keurig owners shared the following solution: Washing all the parts, running a descaling cycle, and then running several more water-only brew cycles.

9. Keurig Only Brews Half A Cup

A Keurig machine brewing too much coffee can be messy, but what if it doesn’t brew a full cup of coffee? This problem may not make a mess of your countertop, but it’s hardly ideal to have a fraction of the coffee you were hoping for.

The most likely problem is a clogged Keurig. Firstly, clean the entrance and exit needles, then run a few water-only brew cycles.

If the machine still isn’t dispensing water correctly, descale your Keurig to remove any build-up in the water line.

Hopefully, these quick fixes will solve the problem. However, if they don’t, a deep clean may be necessary.

Tip: To prevent build-up, run a water-only brew cycle after each use, particularly after using a hot chocolate or cocoa pod.

10. Keurig Is Not Heating

As a domestic brewer, it’s one thing to set out to make cold coffee, but it’s quite another when you expect a steaming hot coffee and get a cold one instead.

If your Keurig isn’t heating, there are several possible explanations:

  • It may fail to pump water from the water tank.
  • The heating system is malfunctioning because of issues with the water pump.
  • Either coffee grounds or calcium are clogging your Keurig.

You may need to order a replacement part in the first two instances. However, before you do this, clean and descale your Keurig to ensure you remove any unwanted grounds or calcium build-ups are removed. Then run a water-only cycle to check whether the Keurig’s heating system is working.

11. Keurig Lights Blinking (Flashing)

As this article has proved, sometimes your Keurig may act as though it has a mind of its own. However, seeing all the lights blink at once is one of the most alarming.

Depending on the model, you can solve the issue in a few ways. If you have a Keurig Classic, try holding down the “auto-off,” “small cup,” and “large cup” buttons simultaneously.

If only the “Add Water,” “Heat,” and “Medium Cup” lights are flashing, try the following steps:

  • Ensure you position the cold water reservoir correctly.
  • Run a 6oz or 8oz water-only brew into a measuring cup. If the expected volume of water dispenses, the issue should be solved. If not…
  • If you’re using a water filter, run a water-only brew and if it’s a success, change the charcoal filter and place the water filter back in the brewer. If that doesn’t work…
  • Perform three more 6oz or 8oz water-only brews. If the last brew dispenses the correct volume of water, the problem should be solved.

One reason the lights may flash is to indicate the machine needs to “prime”, this may happen to your Keurig Elite or Classic. Similarly, some platinum and special edition brewers have a Prime indicator on the display screen. If this happens, follow the steps in this video tutorial.

12. All The Keurig’s Lights Are On

If you have an older Keurig, you may find all the lights turning on unexpectedly. If this happens, try the following steps:

  • Unplug your machine, leave it for a few seconds, then plug it back in.
  • Press and hold the power button with the lid open.
  • Press the cup size buttons from small, medium, to large several times.
  • Close the lid and repeat the button-pressing sequence outlined above.

Hopefully, this will reset the machine, leaving only the power button light on.

13. Add Water Indicator Not Flashing

If you own a K-Mini, K-Mini Plus, or K-15, and have descaled the machine, sometimes the “add water” light may not flash, even if the reservoir is empty. Thankfully, there’s a straightforward potential fix.

  • Ensure the machine has power.
  • Raise the handle to release any water from the reservoir into the brewer.
  • If the light still doesn’t flash, turn the machine off and place a mug on the drip tray.
  • Hold the “Brew” button, and don’t release it until all the water is in the mug.

14. Keurig Is Stuck In Preheating Mode

If you have an older Keurig coffee maker, like the Keurig 2.0 K400, it may become stuck in preheating mode.

If this happens, switch off the Keurig and unplug the coffee maker. Then, plug the Keurig back in and switch the power on, and it could resolve the issue.

If there’s still a problem, there could be a loose wire inside the machine near the lid. Over time, you’ll inevitably open and shut the lid many times, which can leave the wire detached from the microswitch.

If your Keurig is no longer in warranty, you can try removing the plastic cover at the top of the machine to reach the wires, then reattach the loose white wire to the microswitch.

15. Keurig Coffee Tastes Bad Or Burnt

Aside from any technical glitches, occasionally, you may find the coffee Keurig brews doesn’t taste good. This happens for several reasons, and usually, the problem is easy to overcome:

  • Over time, coffee and scale build-up in your Keurig machine, so ensure you regularly clean and descale your Keurig. If you descale using vinegar, ensure you rinse the machine thoroughly to remove the unpleasant vinegar taste. Better still, use the official descaling solution.
  • Ensure you use filtered water instead of tap water.
  • Brand new Keurig coffee machines often produce coffee with a plastic taste. Follow the necessary steps to remove plastic taste from a Keurig .
  • Try using reusable K-Cups with fresh grounds or try high-quality K-Cup brands.

As you can see, you can solve most problems encountered by your Keurig by resetting, cleaning, or descaling the machine. Let’s examine ways to fix the most common problems.

How To Reset Keurig

If you have a high-end Keurig coffee maker, the chances are there is a factory reset option in the display menu, making resetting your machine straightforward. However, many less expensive models, including the K-Mini and K-Slim, don’t have that option.

Nevertheless, you can reset cheaper machines using the following steps:

  • Remove the water tank, then turn your Keurig off and unplug it.
  • Leave the Keurig coffee maker unplugged for several minutes to a few hours, leaving the reservoir unattached.
  • Plug your Keurig back in.
  • Turn the machine on and reattach the water reservoir, ensuring it’s correctly positioned.

Following the steps outlined above should ensure that your Keurig is now properly reset.

How To Descale Your Keurig Coffee Maker

Depending on your Keurig model, precise instructions for descaling your machine can vary. Therefore, we suggest consulting your machine’s user manual for step-by-step instructions.

Nevertheless, there are several steps common to descaling most coffee makers.

  • Empty your water reservoir and drip tray, then remove the pods and filter.
  • Place a coffee cup on the drip tray beneath the brewer.
  • Add a 1:1 ratio of descaling solution and water to the water tank.
  • Run the descaling cycle following the instructions applicable to your model.
  • Run a few water-only rinsing cycles.

The following official Keurig video tutorial offers step-by-step instructions for descaling one of its machines, the K-Supreme Plus. Keurig offers some of the most popular coffee makers so it’s easy to find step by step descaling tutorials even if you lost your manual.

How To Unclog A Keurig Coffee Maker

From time to time, your Keurig may become clogged. How can you tell? Quite simply, the stream flowing from your machine will be thinner, or it’ll stop brewing coffee altogether. Another indication that you have at least a partially clogged machine is the appearance of grounds in your cup.

Let’s go over the steps needed to unclog your machine.

  • Remove the k-cup holder.
  • Remove the funnel from the pod holder and clean it.
  • Remove any excess coffee grounds from the entrance and exit needles using a paper clip.
  • Clean your water reservoir and remove build-ups and debris from the filter screen.

The video tutorial below details how to correctly clean your machine’s entrance and exit needles.

Final Thoughts

Keurig coffee makers are among the most convenient and easy to use on the market. Not only that but there is an extensive selection of K-Cups so that you can enjoy almost any coffee you desire effortlessly.

However, Keurigs can be prone to issues that leave domestic brewers frustrated. Nevertheless, as this article has shown, there’s often an easy enough fix for even the most perplexing of problems.

You can even avoid most issues completely with regular cleaning and maintenance. However, some require a little technical know-how.

Whichever issue you face, hopefully, this article has addressed them so you can quickly return to the most important task – making hassle-free and amazing coffee!

Keurig Troubleshooting FAQs

There are two ways to contact Keurig’s customer service. You can reach out to them via the official website at https://support.keurig.com/ or call them toll-free, seven days a week, on 1-866-901-2739.

Keurig offers a limited one-year warranty. For more information, visit https://support.keurig.com/?kmContentId=1014732&page=shell&shell=knowledge-article

Photo of author

My Virtual Coffee House

Keurig troubleshooting and instructions – 22 fixes and tips.

keurig troubleshooting guide

In this article, we will take a look at the most common problems that Keurig users face with their machines, and some remedies to fix them. Knowing how to fix your coffee machine on your own will definitely help you prolong the life of your coffeemaker.

Keurig Troubleshooting: Common Problems & Fixes

All coffee makers are built with durable technology. But, just like any other machine, Keurig coffee makers are also subject to general wear and tear. If your entire mood depends on the cups of coffee you drink, the depreciation of your coffee maker will definitely effect your day.

The issues and problems covered in this article are based on real world use and user feedback.

The very first tip in enhancing coffee maker longevity is regular maintenance. The universal law to fix ANY broken machine is to turn it off. This way, the machine cools down. The foremost problem your coffee maker can bring you is overheating. So, cool it.

Keurig K - Slim K-Cup Single Serve Coffee Maker, Multistream Technology, White

Common problems you might encounter

1.  keurig coffee maker not brewing properly.

This could be a few possible reasons as to why your Keurig is not brewing coffee. Some are –

  • Debris from limescale build up blocking internal pipes. This depends on the type of water used in the machine.
  • The lines have air bubbles
  • There is mispositioning of components inside the unit
  • You have not given it enough time to warm-up
  • Everything’s intact, but still not brewing

2.  Unable to turn on the machine

This problem is quite common when you’re trying to set up a coffee machine you have just purchased, or trying to power up a machine that you have been using for a while. Try the following methods –

  • Obvious point, but is the unit plugged in? – A rookie mistake.
  • Plug another electric appliance into the plug socket to ensure it actually works.
  • Locate the power button and hold it down until the machine lights up.
  • Ensure proper placement of the water canister. If not placed properly, there is potential for your Keurig to not turn on.
  • The final thing that you can try is to double check that the power cable is attached properly to the coffeemaker. Contact customer support if any of the wiring is not fixed properly.

3.  Help, my Keurig Keeps Turning Off / Shutting Off

Internal contacts can cause an issue where your Keurig does not stay turned on.

For instance, once you remove the water canister, you have to place it back in the machine correctly. If you fail to do that, the machine will keep shutting off as the machine does not sense any reservoir for fresh water.

Remember, some makes of the Keurig series have auto power-off feature. If you do not want this feature, you can change the settings and disable the timer so it is no longer set to auto.

4.  Keurig Won’t Heat, Or The Water is Luke Warm/Tepid

Every Keurig machine is programmed with a set of functions that are performed in the right order to brew each coffee. The process works like this. Heating of water, then pumping of water, and so on. If this order is changed, that is, if the water is pumped before it is heated, then it becomes a problem. It actually becomes unsafe for the machine.

To ensure your Keurig heats the water properly, check the below solutions –

  • Unplug the machine and replug after a while.
  • Try the universal solution – Shut off the device and turn it back on.
  • Check that the water tank float is working properly, if not, reset it (more on this here)
  • Locate the “brew” or start button and hold it down for a minimum of five seconds.
  • Clean the unit. Spank it softly if necessary (like burping a baby).
  • Dismantle the drip tray and water canister. Empty the water keg as much as possible. Unclog any coffee grains or other debris that has blocked or gummed the machine up. Take the resavouir and refill it with water, then try turning the machine on again.

Tower T13005 Filter Coffee Machine with built in coffee grinder, Coarse and Fine Grinding Options, Bean to Cup, 0.6 Litre, 900 W, Black

If you are wondering what on earth we are talking about when we say ‘spank’ the machine, take a look at the video below.

5.  Help, my Keurig is Stuck On Preheating Mode, How Can I Fix It?

There is in-built programming for the device that forces the device to enter the preheating mode if you pour more water into the tank. In case of any debris or clog in the nozzle, the device might enter preheating mode and get stuck there.

Fixing this is easy. Open the top (where the pod goes in) and clean out the needle with something like a paper clip.

  • You should have gotten a tool to clean the needle at the time you purchased the unit. Ensure the water is cold before you begin the cleaning process.

Use a Straw

  • After the machine has cooled down for a few hours, you can try to use something like a straw or similar to suck or blow out the debris in the nozzle.

If nothing else is working and as a final measure and temporary fix, you can simply pour hot water into the tank and override the whole process of preheating.

Below is an easy to follow video showing you how to clean the needle.

6.  Help, my Keurig is Not Brewing a Full Cup of Coffee

Their is a needle that pierces the top of your coffee pod or K-Cup which can get obstructed with bits of coffee or other debris. Moreover, if your tap water is hard, it will contain minerals that can cause limescale deposits which will cause blockages in your coffeemaker.

The solution to this is simple.

  • Clean and rinse using vinegar – the acidic properties of vinegar are ideal for removing all debris that clogs the machine.
  • If at all possible, use distilled water, or water you have filtered, to fill the coffee maker’s reservoir.

Most parts of the coffeemaker can be dismantled, and they are even dishwasher safe. So, remove the parts that you can and wash them with soap and water, and even a dash of lemon to remove any vinegar smell or taste. Citrus is a great cleansing agent. After washing thoroughly, dry them completely before assembling the unit once again.

Important Note: If you use vinegar to clean your machine, run a few water cycles to get rid of the pungent smell and bitter taste.

Keurig Water Filter Kit

You can fit a water filter into the reservoir of most Keurig coffee makers.  Below is a video showing you exactly how to do this.  You can buy the Keurig water filter kit from Amazon pretty cheaply or pick them up at your local store.

7.  Help, my Keurig Only Makes Weak Coffee

Are you using your normal filter coffee in your K-Cup?  If so, you are likely going to get weak tasting coffee.  It is crucial that the amount of coffee and grind size are right for the K-cup, so using your drip coffee is unlikely to work in this scenario.

Remember to maintain a brewing temperature of 192 °F or 89 °C . For faster brewing, many users tend to keep the temperature at 205 °F or 96 °C .

It should be noted, that ff you like strong coffee, a Keurig coffee machine is probably not the right choice for you.  Try a darker roast than normal to get a stronger taste.

8.  Keurig Coffee Doesn’t Taste Good Anymore

The pungent vinegar smell and a bitter taste of the coffee after descaling the coffee maker can be because of the reasons listed below –

  • Leaving a filter paper in the machine during descaling, and it is now soaked in vinegar water
  • The water storage unit has not been rinsed properly and has a vinegar smell and taste
  • Absorption of vinegar by the plastic parts of the machine and the release of the smell into the brewing coffee.

The fixes to these problems are quite simple.

  • To fix the first item in the list, consult the user guide, and ensure all the filters are removed and replaced.
  • For the second issue, empty the water reservoir thoroughly and refill. Make sure the unit is cooled down for several hours before you do this.
  • For issue number three, rinsing the keg with hot water is the only solution. This will get rid of the pungent vinegar smell.

9.  Keurig Ground Coffee in My Cup

There may be several reasons for this problem:

  • Pod failure
  • Clogged needles
  • Refillable K cup not using the right ground coffee
  • Other reasons include improper positioning of the pod lid, which will prevent puncturing and make the coffee grounds go everywhere.

In the case of clogged needles, take the needle, rinsing it thoroughly. Follow the step by step guide that came with the package.

Always use coffee which is a coarse grind if you are using a reusable cup. Also, make sure you don’t overfill your K-cup as it may also make coffee grounds settle in your cup.

Tips, Tricks and technical know-hows:

10.  how to unclog a keurig.

It is common for the needles to get clogged, which causes many problems for lots of users, as the water drips through slower than usual.

The solution to this issue is simple. All you need is a paperclip and some vinegar.

Follow the process below to unclog your Keurig –

  • Lift up the lid as if you were to insert a K-cup
  • Locate the needle at the bottom of the lid
  • Use a paper clip to clear out the debris in the opening of the needle. You can also use a toothpick to do this.
  • Fill the water tank with vinegar then press “brew.”
  • Before the dripping of water begins, turn the machine off. Let it sit overnight.
  • Let the machine finish its cycle by pressing “brew” again the next morning. Do this until the water tank is emptied out.
  • Use fresh water to clear out vinegar residue and debris from the machine.

11.  How To Descale Your Keurig

If you use water with high mineral content in your Keurig, the machine becomes dirty soon. This leads to various problems like machine clogs, building up of minerals, and even the formation of bacteria. The ultimate result of all these problems is bad tasting coffee.

Cleaning of the unit on a regular basis is the best way to not have these problems in the first place.

The Keurig is not just a coffee maker. You can brew anything from tea to cocoa in your machine. Obviously, each item tends to leave its traces, and this makes the machine dirty. Hence, the cleaning of the unit is highly important.

The cleaning process involves a few steps, and the first step is descaling the coffee maker. The below instructions will tell you how to do this perfectly.

1.  Descaling Your Keurig Coffee Brewer

  • Empty the water tank and if your Keurig uses a water filter, remove it.
  • Turn off the “Auto-Off” feature if it is applicable in your device. This step is important to keep your device running until the descaling process is finished.
  • Turn off the power

Purchase the descaling solution manufactured by Keurig, which is available either online or in your local stores.

  • Rinse your coffeemaker using this solution.

Your Keurig has now been descaled, but it will be tainted with the descaling solution. So follow the below instructions to complete the cleaning process.

The video below shows exactly how to do this.

https://youtu.be/rNBVcEmyT1s

2.  Cleansing Brew

  • Fill the water tank to its maximum capacity. The water must be clean for this process to work out. Place it on the machine
  • Place a large mug on the drip tray
  • Do not add a pod into the pod holder.
  • Your Keurig will have a 6-ounce brew option. Select it and let the machine run through the cycle.
  • As and when your mug fills up, empty it and place it back on the tray.
  • Repeat the process at least ten times. Maintain maximum capacity of water in the reservoir.

That’s it. Enjoy your delicious coffee.

12.  Keurig says add water, but it is full?

You have a couple of reasons why this may happen – Either the water you used is wrong, or there is a misreading of signals between the reservoir and the machine. Some versions of the Keurig machines do not care if you use distilled water for your coffee or not. However, distilled water can prevent limescale damage.

If you take a look in the reservoir, you will see there is a water float. It is the indicator of the water level. If the float is not properly positioned at the top of the water level, there will be mixed readings on the water quantity in the coffee maker. To get the float back in place, just gently tap on the sides of the unit to dislodge it and make it float on top again.

13.  Your Keurig Says it is Brewing, but Nothing Comes Out?

This can be either a mechanical problem or an electrical issue. Cases of electrical issues are pretty simple to resolve. Unplug the machine, leave it for a few minutes and plug it in again. This resets the machine, and that’s all the appliance needs to get back on its feet.

If this doesn’t work, it means water isn’t moving. To fix this, remove the pod and run the machine. Double check to see the level of water that is actually flowing.

As already seen a number of times in this article, remove the needle and clean it to be free from all kinds of debris. Descale it as mentioned in the above section to ensure the pipes can draw water effectively.

14.  Help, my Keurig Coffee Machine Keeps Pumping Water, and it Won’t Stop?

Having a continuous stream of water can be because of a clogged waterline (or needle), or even clogged valves and pipes. If you feel scale might be the reason for this issue, check for any debris or grounds of coffee and then run the descale cycle to remove any limescale. Always remember to cool down the appliance for a few hours. You don’t want to deal with burns on your hands when you already have a coffee maker that isn’t functioning properly.

After you make sure, the unit is cooled down completely

  • Remove the water tank, and clean it
  • Get rid of the pod located in the head part of the coffee maker and carefully take the needle out so you can clean it – your unit would have come with a tool to clean the needle. If you can’t find it, you can use a toothpick, paper clip or even a tooth brush for this purpose
  • Empty out the water, and get rid of any old filters
  • Descale the unit with the above instructions

15.  Help, my Keurig is Leaking Water After Making Coffee

The issue, like most issues, already discussed, can be because of clogged needles once again. Or, If you are using the incorrect pod size for your machine, leaking may also occur.

There are many instructions available online regarding the correct pod sizes for your Keurig. But, make sure you follow the manufacturer’s guidelines so as not to damage your Keurig. The user manual comes with the product and can also be downloaded from their website or at the end of this article.

Another simple reason for leaking maybe overfilling of the reservoir. Where would all the extra water go, right?

To rectify this error –

  • Set a cup in the trip tray, below nozzle of the water dispenser.
  • Turn the machine off and back on.
  • Then, long-press the “brew” or start button. Your internal reservoir should now be cleared.
  • Fill the reservoir with water.
  • Run the Brew cycle (without a pod)

If the problem persists and water is still leaking, contact customer care, as the machine may be faulty and need to be replaced.

16.  Water reservoir and tank capacity

The water reservoir is one of the beautifully designed parts of the Keurig and adds to the visual appeal of the device. Small water storage units are the aesthetic appeal of the whole device, whereas a larger tank will change the aesthetics of the coffee machine and it could look a little unbalanced.

One major drawback of the product is that it alerts you the water level being too low,  after it begins to brew, which is annoying and needs to be addressed by the manufacturer.

Although this is not a biggy, some customers have also been critical of the coffee machines design.

Generally, people prefer fast mounting of the tank with one hand while hitting the brew button with the other. While the sequence may be perfect to some left-handed users, it does not pave the way for smooth operation for right-handers. General statistics have proven the existence of more righties in society, so this works less well for most people. Maybe something for the company to consider in the future?

Like I said, not a biggy.

17.  Does your Keurig make too much noise as it draws water?

New Keurig machines are not exactly known as being quiet coffee makers.

You may notice that the noise level has increased from when you first bought it, try our much mentioned descaling technique. Any blockages in the water pipes force the machine to put quite a bit of extra effort to give you the perfect brew. Hence, the loud noise.

Remember, water which has been filtered is always a clever idea for Keurig machines. Some parts of the machine are sensitive and cannot sustain a build-up of limescale and other minerals. If your groundwater is hard water, then it becomes a problem for the machine. Filter the water before you pour it in the coffee maker.

18.  Help, my Keurig says to Prime it – How Do You Prime a Keurig Coffee Maker

This error message occurs when there is low or no water flowing between the external reservoir and the internal reservoir of the coffee maker. This can be quickly fixed by removing the reservoir and by placing it back correctly.

If this doesn’t resolve the issue, you need to carefully remove and then clean the outside of the reservoir. Rinse it thoroughly in running water removing all deposits on its surface. Completely dry out the part and place it back.

If you take a close look, you will notice that there are filters located in-between the internal and external reservoirs. Change the filters.

You need double check that there is free flowing water from external to the internal tank. So, fill the external tank with water and run it a few times without the pod. Monitor the flow.

If you are more of a visual learner, take a look at the helpful video below, which will walk you through the process.

19.  Help, I Have Keurig 2.0 Carafe Problems – My Carafe is Not Working

Every carafe for every coffee maker is exclusive. Your Keurig coffee makers carafe is designed to fit only the Keurig 2.0 machine. If not seated properly, there won’t be any brewing. Take the drip tray out, and align it perfectly again to get it to work.

Usage of the correct sized pods or K-cup’s is also essential to using your carafe to make a good coffee. If you shop around, you will find other filter pods available for use with your carafe.

It is important to note that every pot of coffee will taste differently as you will grind the coffee differently and use a slightly different amount in the K-Cup each time.

Your coffee machines are specifically designed, in that the k-cup is specifically made for brewing coffee in a carafe, and the alignment of the carafe in the coffeemaker is essential.

20.  Keurig says descale, but won’t brew

If you are attempting to descale your Keurig but water is just not flowing within your coffee machine, you could always try the burping (or spanking) methodology already mentioned above.

The water in the internal tank is pretty hot, and spanking involves tipping the machine upside down.

However, before you do any of this, turn off the machine and let it completely cool down.

Then, remove the water tank and drip tray, giving them a good wash in running water. Turn the machine upside down and gently smack it on the underneath, not too hard.

Then, bring the coffee maker to the upright position and fill the tank with water, so that it is full. Run “water only” cycles without pods. Now that water is starting to move more freely, perform the vinegar descaling process as described in this article.

Prevention is better than cure:

No matter what, you’re going to need to clean your machine a number of times a year. However, if you wish to avoid potential issues, it’s vital you frequently look out for your Keurig.

Your Keurig could do with regular cleaning, although descaling may not be necessary that frequently.

21.  Cleaning the Water Reservoir

This simple task is important to keep your coffee maker working.

For best results, follow these steps –

  • Remove the water tank, and take its lid off
  • Fill with soapy water, and wipe it out using a soft cloth
  • Completely get rid of all the soap in the reservoir by rinsing it thoroughly. Do not use a cloth to dry the reservoir, as the fabric particles left behind might clog your reservoir, or even worse, end up in your coffee. Air drying is recommended.
  • After drying, refill the tank and put it back in place with the Keurig. Ensure it is perfectly placed on the machine. Dangling reservoirs may lead to non-movement of water into the internal tank.
  • As mentioned earlier, repeat the “water only” cycle twice or thrice before starting to brew coffee.

22.  Cleaning the Pod Holder

From time to time, the cleaning of the pod holder is also necessary. Otherwise, it might become full of bacteria and other microbes, which will eventually get into whatever you are brewing.

To avoid this, perform the below steps –

  • Remove the pod holder. Be careful and watch out for needle
  • Rinse the holder with warm water. Do not use soap, for obvious reasons
  • Put it back in the machine
  • Ensure it is inserted correctly in the unit
  • Perform the steps discussed earlier for a cleansing brew before making a new cup of Joe

The below video shows how to take your Keurig apart and how easy it is to clean it.  Remember to do this regularly to ensure it remains in good working order and prolongs the life of your coffeemaker.

Keurig User Guides and Instruction Manuals

Your Keurig coffee machine came with an instruction guide or user manual, but if you are anything like me, you have probably put it somewhere safe, i.e. lost it!  Or perhaps you were given your Keurig by a friend, and it did not come with a user guide and you are stuck.

Well, don’t worry, below you can find user guides and Instruction manuals for each of the Keurig coffee maker series.

  • K-Classic, K55, K50
  • K60/K65 Special Edition
  • K-Duo Essentials
  • K-Mini Basic
  • K-Mini Plus
  • Platinum B70
  • OfficePRO Premier (K155) Use and Care Guide
  • OfficePRO® (K145)
  • V700 Brewer
  • V500 Brewer
  • V600 Brewer
  • Rivo User Guide

Keurig replacement parts:

As long as your warranty is valid, you don’t have to worry about getting new parts for your Keurig. But, after the warranty is void, you might still have to replace a few parts to keep the machine running.

Below is a list of parts from both the 400 series and 500 series Keurig coffee makers.  All of these parts are easily replaced.

  • Water Tank or Reservoir for K450/400 models
  • Replacement Charcoal Water Filters
  • Keurig 2 Reusable K-Cup Coffee Filters
  • K500 series & K400 series drip trays
  • Keurig 2 Reusable Carafe
  • K500 Series Water Reservoir
  • Needle Cleaning Tool (Keurig 2.0)

Parts are also available for models from different Keurig series.

Although the machines are durable, you might want to go for new ones after using it for about two years. The pipes, plastic parts, and pumps might lose efficiency as they are the least durable parts of all.

You may need to replace parts one after the other in a week’s time or so. So, it is better to purchase the parts together and change them all at once. It’s like changing the tires of a car. Replacing all four of them at the same time is the clever choice.

Looking to upgrade or replace your Keurig?

If you are looking to purchase a new Keurig machine, both the K575 and K555 is highly recommended.

Why the K55?

The benefits of the K55 are many.

  • It is an upgraded version of their smallest coffee maker.
  • It is a basic model, but with a water tank that can be removed, a simple interface and buttons that light up.
  • It is perfect for a small group of people, a maximum of 3 coffee drinkers.
  • It brews one drink, but does this in a no time at all.

The K575 is amazing.

  • It has large water storage and a carafe.
  • It is enough to supply coffee for slightly larger families.
  • Another impressive feature on the K575 is the display screen.
  • The K575 is capable of brewing more cups of coffee than its sibling, the K55.
  • Designed for larger groups of people, this coffee maker is perfect for families rushing for coffee in the morning.

Keurig Warranty:

NEVER lose your receipt. Register your coffee maker on the website as per the user guide that comes with the box. The box will also have the warranty card.

Some things might render your warranty void, for example, refilling disposable cups or hacking the 2.0 K-Cups or coffee pods.

If you decide to invest in a new Keurig coffee machine, at some point in the future, hold on to your existing brewer. You don’t want to miss out on your regular coffee dose while customer support takes their time to resolve your issue with your new machine.

Almost all of the issues listed above are based on customer preference. But, the last item is based on the build of the machine.

After using the machine for a year, users find out how hard it is to get a Keurig replacement. Unlucky are those whose machine breaks down just after crossing the warranty period. The vast majority of the time, they have no option but to purchase a new one.

If you are one such person who has developed a love for the Keurig machines, finding out the non-availability of replacement parts might be a shocker to you.

Recalled Keurig models:

keurig k10 mini recall

Keurig has also been a victim to negative reviews and negative news. The company had to recall a large quantity of their K10 Mini due to widespread unfortunate incidents.

The company sold over six million units of this machine. Unluckily, 90 people were burned. Thus, the company recalled all the units from all the retailers and stopped online selling of the product also.

Keurig has always prioritized customer’s safety over satisfaction. They upgraded certain parts of this device and released it again. This time, it was labeled as Mini K-15. No issues have been reported with this machine so far.

Some final thoughts:

Keurig has a loyal customer following, and its coffee makers are loved world wide.  The main attraction of this product is its ability to multitask. It can brew coffee, tea, and even hot chocolate. This way, it satisfies anyone who is a fan of hot beverages.

Maintenance of the device is very important. Always, safety first. Before you work on it, ensure the machine is entirely cooled down, to avoid burns.

It sounds obvious, but stick to the instructions in the manual.

Not all plain sailing, unfortunately

There are certain downsides to the products offered by this company.

  • The customer support is not up to the mark
  • The tech support and workmanship quality need to be improved on a large scale

Though there are a few problems that one might encounter, brand loyalty still exists among millions of customers. The reason being the deliciousness of the coffee it brews in such a short span of time.

If this article was helpful, please let us know in the comments section. If you have more tips, comment on them, too. If you are facing other issues than mentioned in the article, please let us know. We’ll see if we can help, or our other readers might help too.

We are not affiliated with Keurig. We are an independent blog. Thanks for reading!

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Keurig Mini, Pink Keurig and Keurig Replacement Parts

Keurig 2.0 coffee maker Troubleshooting and FAQs(20 issues and solutions)

Keurig 2.0 is a revolutionary coffee brewer that has been released in the market. With the help of this technology, you can make a variety of coffee drinks with ease. In this article, we provide you with a list of 20 issues and solutions that can help you get your Keurig 2.0 coffee maker correctly.

Keurig 2.0 won’t brew coffee

If your Keurig coffee machine won’t brew coffee, there are likely several reasons. Here are some tips on how to troubleshoot and fix common issues with your Keurig 2.0 model.

  • Make sure the water is hot enough: The water needs to be at a temperature of 205 degrees Fahrenheit or 93 degrees Celsius for your machine to work properly. If the water is too cold, it can cause the machine to jam or not brew at all. Try heating up some water before trying to brew again.
  • Make sure you have fresh K-Cup pods: Old or expired K-Cup pods will not work in a Keurig 2.0 model and will result in a failed brewing cycle. Be sure to always have a few new K-Cup pods on hand in case your current pods run out.

Keurig 2.0 won’t turn on

When your Keurig 2.0 coffee machine won’t turn on, there are a few things you can do to troubleshoot the issue and get it up and running again. 

  • Make sure that the power is turned on to your Keurig 2.0 machine
  • Try unplugging and plugging in your machine several times
  • Cleaning out the coffee container if there is any build-up inside
  • Turning off the water supply to the machine for a few minutes if it’s overflowing
  • Resetting your machine by pressing and holding down all of the buttons for about five seconds
  • If none of these work, you may need to replace your Keurig 2.0

Keurig 2.0 lid won’t close

If you’re having trouble getting your Keurig 2.0 coffee machine lid to close, there are a few things you can try.

First, make sure that the lid is properly aligned with the base of the machine. If it’s not, it won’t be able to close all the way. Next, check to see if there’s anything blocking the lid from closing. Sometimes coffee grounds or other debris can get caught under the lid and prevent it from sealing properly. If neither of those solutions work, it’s possible that the lid itself is damaged and needs to be replaced.

If you’re still having trouble, contact Keurig customer service for assistance.

Keurig 2.0 won’t stop pumping water

If your Keurig 2.0 coffee machine won’t stop pumping water, there are a few things you can do to try and fix the issue.

First, check to make sure that the water reservoir is full. If it’s not, add more water and try again. If the water reservoir is full, then the issue may be with the pump itself. Try cleaning the pump by running a cycle with just water and no coffee grounds. If this doesn’t work, you may need to replace the pump.

If you’re still having issues, contact Keurig customer service for further assistance.

Keurig 2.0

Keurig 2.0 auto on won’t work

Keurig 2.0 coffee machines are incredibly popular, but they can also be problematic. If your machine won’t auto-on, here are some tips on how to troubleshoot and fix the issue. If you’re still having trouble, don’t hesitate to reach out to customer service for help.

  • Make sure your Keurig is plugged in and turned on.
  • Verify that your Keurig’s power cord is securely plugged into an outlet and into the back of your machine.
  • Press and hold the power button on your Keurig for at least five seconds, until the green light blinks twice and then releases.

Keurig 2.0 is not heating enough

If your Keurig 2.0 coffee machine is not heating up enough, there are a few things you can do to troubleshoot the issue.

Make sure that the tank is full and that the water reservoir is clean. If the machine still does not work, try resetting it by holding down the power button for 30 seconds. If these solutions do not work, you may need to take your Keurig 2.0 to an authorized service center for repair.

Keurig 2.0 not dispensing water

If your Keurig 2.0 coffee machine is not dispensing water, there are a few things you can do to fix the issue.

First, check to make sure that the water reservoir is full. If it is, then empty it and refill it with fresh water. Next, check the water line for any clogs or blockages. If you find any, clear them out and try again. If the problem persists, then you may need to descale the machine. Descaling removes any built up minerals and deposits that can clog the machine.

If all else fails, you can contact Keurig customer service for further assistance.

Keurig 2.0 power button not working

If your keurig 2.0 is not working, there are a few things you can try before contacting customer service.

  • Check to see if the power button is actually working- if it isn’t, this may be the culprit.
  • If the power button is working, but the machine isn’t turning on, check to see if the power cord is plugged in properly- sometimes this will cause issues with machines not turning on.
  • If neither of those things work, it may be necessary to take the machine in for repair. There are many keurig 2.0 troubleshooting FAQs online that can help get you started if you need help fixing your machine.

Keurig 2.0 touch screen is not working

If your Keurig 2.0 coffee machine’s touch screen is not working, there are a few things you can try to fix the issue.

First, make sure that the machine is turned on and that the touch screen is properly calibrated. If the touch screen is still not working, you may need to reset the machine. To do this, unplug the machine and wait 30 seconds before plugging it back in. If the touch screen still does not work, you may need to replace the touch screen.

Keurig 2.0 leaking water from the bottom

If your Keurig 2.0 coffee machine is leaking water from the bottom, there are a few things you can do to try and fix the problem. Here are 20 issues and solutions for Keurig 2.0 coffee machine leaks:

  • Make sure the water reservoir is full. If it’s not, refill it with fresh water and let the machine run for at least two full cycles to initialize the water tank.
  • Check that the k-cup holder is properly installed on the machine, making sure that it’s tight against the side of the housing and that no k-cups are pushing down on any internal parts.
  • Check that all connectors between components are securely connected – this includes power cables, water tubes, k-cup dispensers and brew buttons/switches.

keurig 2.0 slow drip

If your Keurig 2.0 coffee maker is dripping slowly, there are a few things you can do to try and fix the issue.

First, make sure that the coffee filter is clean and free of any debris. If the filter is dirty, it can cause the coffee maker to drip slowly. You can also try running a cycle of hot water through the coffee maker to clean out any build-up that may be causing the issue.

Finally, if the coffee maker is still dripping slowly, you may need to descale it. Descaling is a process of removing built-up minerals from the coffee maker, and can be done by following the manufacturer’s instructions.

Keurig 2.0 blank screen

If your Keurig 2.0 coffee maker is blank screen, there are a few things you can do to troubleshoot the issue.

First, make sure that the power is turned on to your Keurig 2.0 coffee maker. If the power is not working, check to see if there is a power outlet near by that you can use. Next, try resetting your Keurig 2.0 coffee maker by pressing and holding down the button for 3 seconds. If these solutions don’t work, then you may need to take your Keurig 2.0 coffee maker in for service. 

Keurig 2.0

Keurig 2.0 turning off on its own

If your Keurig 2.0 is turning off on its own, there are a few things you can do to troubleshoot and fix the issue. 

  • Check if the power is going to the coffee maker: Make sure the power is turned on at the wall outlet and that there is electricity going to the Keurig 2.0 machine. If there’s an issue with the power, you may need to call an electrician to fix it.
  • Try discharging and recharging the battery: If you’re still having trouble with your Keurig 2.0 turning off on its own, try discharging and recharging the battery for a few hours after each use.

Keurig 2.0 stopped at the middle of a brew

If you own a Keurig 2.0 coffee maker, you may have noticed that it sometimes stops in the middle of a brew. This can be frustrating, especially if you’re trying to make a quick cup of coffee. There are a few things that could be causing this problem.

  • First, make sure that the water reservoir is full. If it’s not, the coffee maker won’t be able to continue brewing.
  • Next, check to see if the K-Cup is inserted properly. If it’s not, the coffee maker won’t be able to puncture the top of the K-Cup and release the coffee.
  • Finally, make sure that the exit needle is clear. If it’s clogged, the coffee maker won’t be able to release the coffee into your cup.

If you’re still having trouble, contact Keurig customer service for help.

Keurig 2.0 descale light stays on

If your Keurig 2.0 coffee maker is displaying a descale light and the problem persists, we’ve got a few troubleshooting tips to get you up and running again. First, make sure that water is filling the reservoir to the top–if not, it may be because of an obstruction like a stuck screen or mineral build-up. Try cleaning the machine’s water tank and filters with warm soapy water and a soft cloth.

Keurig 2.0 stuck in preheating mode

If your Keurig 2.0 coffee maker is stuck in preheating mode, there are a few things you can do to try and fix the problem.

  • First, check to see if the machine is plugged in and turned on. If it’s not, turn it on by pressing the power button and then wait a few seconds for it to finish booting up.
  • Next, check to see if there is coffee inside the machine. If there isn’t, make some before trying to troubleshoot the preheating issue.
  • Finally, try pressing and holding down the brew button for six seconds until the machine powers off.

If all of those steps fail to solve the problem, you may need to call Keurig customer service.

Keurig 2.0 says add water but it is full

If your Keurig 2.0 coffee maker is displaying the “add water” message even though the water reservoir is full, there are a few things you can try to fix the issue.

First, make sure that the water reservoir is properly seated on the coffee maker. If it is not seated properly, the machine will not be able to read the water level correctly. If the water reservoir is seated properly and you’re still getting the “add water” message, try cleaning the water sensors. These sensors can become dirty or blocked, preventing the coffee maker from reading the water level correctly.

To clean the water sensors, remove the water reservoir and use a cotton swab or toothpick to clean the sensors. You can also try running a clean cycle with vinegar to clean the sensors.

If you’re still having trouble, there may be an issue with the water pump. Try descaling the coffee maker to see if that fixes the issue. If not, you may need to replace the water pump.

Keurig 2.0 says filling and won’t stop

If your Keurig 2.0 coffee maker says “filling” and won’t stop, there are a few things you can try to fix the issue.

First, make sure that the water reservoir is properly seated on the coffee maker. If it’s not, the machine won’t be able to properly fill the internal water tank and will keep running. If the reservoir is in place, try removing it and then putting it back on. This can sometimes jar loose whatever is causing the issue.

If neither of those works, you may need to descale your coffee maker. Descaling is a process of removing built-up minerals from the machine, and it’s something that needs to be done periodically to keep your Keurig running smoothly. You can buy descaling solutions specifically for Keurig coffee makers, or you can use a generic descaling solution.

Keurig 2.0 won’t power on after descaling

If your Keurig 2.0 coffee maker won’t power on after descaling, there are a few things you can try. First, unplug the coffee maker and then plug it back in. If that doesn’t work, try resetting the coffee maker by pressing and holding the power button for 30 seconds. If that doesn’t work, you may need to contact Keurig customer service for further assistance.

Keurig 2.0 only making half a cup

If your Keurig 2.0 coffee maker is only making half a cup of coffee, there are a few things you can do to try and fix the issue. First, check to see if the water reservoir is full. If it is, then empty it and refill it with fresh water. Next, check to see if the coffee filter is clean. If it isn’t, replace it with a new one. Finally, descale the coffee maker according to the manufacturer’s instructions.

Keurig 2.0

In conclusion, if you are experiencing any problems with your Keurig 2.0, be sure to consult the troubleshooting guide above for help. If that does not resolve your issue, feel free to reach out to customer service for further assistance.

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Home Kitchenary

Top Rated Home and Kitchen Products

Keurig Troubleshooting Guide: 12 Common Problems with DIY Fixes

By Home Kitchenary | Last Updated: January 16, 2024

Keurig Troubleshooting Guide

Keurig not working? Follow these tips.

If you are running into some Keurig coffee maker problems, it is safe to say that the malfunctioning can be due to a variety of reasons. The issue could be either mechanical (which gives your coffee a bad taste), or technical (which makes the Keurig machine difficult to turn on) in nature.

In this article, our coffee maker experts have addressed a range of Keurig coffee maker problems, including why they happen and some troubleshooting fast fixes that can teach you how to fix a Keurig by tracing and correcting faults on your own.

Here are a number of problems that you could be facing with your Keurig coffee machine:

  • Keurig machine not working
  • Keurig touch screen not turning on
  • Keurig 2.0 not turning on or shutting off
  • Keurig not brewing or stuck on brewing
  • Keurig not dispensing or drawing water
  • Keurig not heating
  • Keurig leaking water
  • Keurig giving ‘ Add more water ’ message
  • Keurig is giving a prime error message
  • Keurig won’t reset
  • Keurig advanced reset
  • Coffee tastes bad
  • Keurig machine parts not assembling easily
  • Keurig is moldy inside
  • Keurig is giving air bubbles
  • Keurig K250 Single Serve K-Cup Pod Coffee Maker
  • Keurig K-Cafe Single-Serve K-Cup Coffee Maker
  • Keurig K575 Single Serve K-Cup Pod Coffee Maker
  • Keurig K55/K-Classic Coffee Maker
  • Keurig K475 Single Serve K-Cup Pod Coffee Maker
  • The Keurig Rivo Cappuccino and Latte System
  • Keurig Fil K-Elite C Single Serve Coffee Maker
  • Keurig K-Elite Single Serve K-Cup Pod Coffee Maker
  • Keurig K-Mini K15 Single-Serve K-Cup Pod Coffee Maker
  • Keurig K155 Office Pro Coffee Maker Brewer
  • Keurig B145 OfficePRO Brewing System
  • Keurig K45 Elite Brewing System

Keurig Problem 1: My coffee maker is not working

The most common complaint about the Keurig coffee makers that can be seen over the internet is “my Keurig stopped working,” or it simply quits working after a shorter period of time.

The main reason for this Keurig malfunction with coffee machines is the quality of water you’re using. If you’re using tap water in Keurig machines, the chances are that the water is rich in a variety of minerals, including calcium. The debris can build in thin water lines on the coffee maker, making it difficult to work.

The good news is that you’re not facing any kind of technical problem, and it can be fixed easily.

Quick Fix: Blow air using a straw to give it a clean-up.

Solution: For troubleshooting a Keurig coffee maker, the solution is simple. In order to get it up and running, run the machine with water several times without a k-cup inside.

Keurig Problem 2: My coffee maker has caked-on debris

Not cleaning your machine for a long time will cause built-up minerals to form within your Keurig machine. Here are a few solutions that can help your Keurig breathe easy and function like new!

Solution 1: If the Keurig malfunction is due to the calcium scaling in the machine, you can descale it with vinegar mixed with water and soak it in the solution for half an hour. After that, flush the machine several times with fresh water and then try to start it.

Solution 2: Cleaning the dispensing line with something like a paper clip (when the machine is turned off and unplugged) can be helpful in removing the leftover coffee grounds from it.

Keurig Troubleshooting Tip: Keep In Mind

Using vinegar is not recommended by the brand as it might void your warranty.

Keurig Problem 3: My coffee maker makes brewing noises but does not brew

A common complaint across some reviewers is the Keurig coffee maker not brewing. There may be multiple reasons why this is happening.

Reason: The most prominent cause of a Keurig machine not brewing is a deposit of debris within the machine. If this is the reason, it will not brew your coffee and you will end up getting air bubbles or insufficient warm-up time. Or perhaps parts of the Keurig machine are not assembled properly.

Quick Fix: Insufficient warm-up time will not allow the coffee to brew. Make sure that you’re allowing enough warm-up time.

Solution: The other thing that you can try for when your Keurig is not brewing is to check if all the components or parts of the machine are seated properly and are in their correct placement. Just give it a check and you might save a couple of bucks.

Keurig Troubleshooting Tip

If your Keurig mini is not brewing, you can try these potential fixes for the Keurig k mini plus and Keurig k mini compact too!

Keurig Problem 4: My coffee maker is making air bubbles

A common reason a Keurig machine makes air bubbles is because there are trapped bubbles within the dispensing line.

Solution: For air bubbles, fill the water reservoir to the brim and give it a few gentle shakes (while the machine is unplugged and switched off) . This should remove all the air bubbles trapped within the machine that might be interfering with the brewing.

Keurig Problem 5: My coffee maker is leaking or not dispensing water

Not dispensing water is another common issue with the Keurig coffee machines.

There are a number of online customer reviews complaining about the dispensing issue and wondering “why my Keurig maker is not dispensing water out,” so here is a probable cause.

Partial water or no water coming out from the coffee maker is a result of a clogged water line that causes a significant reduction in a brewing cycle. So if you’re wondering Why my Keurig is not brewing? , there is a high chance your water line is clogged.

Quick Fix: The solution to this Keurig malfunction is thankfully really simple and can be fixed by unclogging the water line through a system reset.

Solution 1: Operating the brewing cycle with simple water a few times and without k-cups can be helpful in fixing the issue.

Solution 2: You can also clean the spout and drain the Keurig coffee maker by using a paper clip or a sharp sewing needle.

Solution 3: Descale the clogged water lines and the needles to remove all the excess grounds and debris that are preventing the water from coming out.

You might also experience the Keurig coffee maker leaking water when heating. This also happens because of a clogged water line and you should follow the same steps as a result.

Keurig Problem 6: My coffee maker is not heating

  • The water pump is out of order and not functioning properly.
  • The heating device inside the coffee maker shuts down due to overheating issues when water is not being pumped properly.
  • The water pump is not working on maximum efficiency.
  • Dirt and dried coffee get accumulated and cause clogging, which causes the coffee maker to malfunction.

Solution 2: Hold the brew button for a few seconds so that the water pump can work on its maximum efficiency.

Solution 3: If the water pump is not working properly, you might have to get the water pump repaired or you may be having ‘ add water ’ issues. You can avoid this by cleaning the water reservoir.

If nothing else helps, try using hot water for your coffee maker.

Keurig Problem 7: My coffee maker doesn’t turn on or shuts off

  • Sometimes the magnetic water reservoir is not properly sealed and this causes the coffee maker to remain switched off.
  • The Keurig is not getting enough time to warm up and the water isn’t getting hot enough.
  • The water reservoir is not filled up properly.

Solution 2: Hold the power button and check if the power icon appears on the bottom of the screen along with a welcome note.

Solution 3: If the icon doesn’t appear, there might be a problem with the Keurig touchscreen.

Keurig Problem 8: Coffee from my coffee maker tastes bad

Have you ever wondered why can coffee can go bad? Well, if you haven’t changed your coffee brand yet you’re noticing different flavors, look into what is causing your coffee to change its taste.

  • The difference in taste mostly occurs due to the build-up of scaling in the coffee maker.
  • Use of regular water or tap water for brewing can cause scaling to build up fast.
  • Mineral build-up can cause your coffee to start tasting odd.

Clean the coffee maker regularly. The latest Keurig models will give you alerts when it needs descaling.

Solution 1: It’s necessary that your machine goes through a descaling or cleaning process every two to three months. A common home remedy is using a vinegar and water solution to clean the dirt, debris, and residue accumulated in the appliance.

Solution 2: Always use boiled or filtered water for brewing your coffee; tap water has lots of residue and minerals that can accumulate in the machine and buildup scaling.

Solution 3: Get a descaling product and clean your machine properly by disassembling it and cleaning each and every part.

Keurig Problem 9: My coffee maker won’t reset

If you want to know how to reset a Keurig and need guidance on the Keurig 2.0 reset process, we’re here for you. Learning how to reset the Keurig 2.0 is pretty easy, but if your Keurig coffee maker continues to malfunction afterward, you should contact customer service as it might need a repair or replacement.

  • The coffee maker isn’t put together properly or the magnetic reservoir isn’t sealed the right way.
  • Air gets trapped between various parts of the machine and thus the malfunction occurs.
  • There may be a problem with the Keurig’s internal system. The computer or device may have stopped working properly.
  • Step 1: Turn it off and keep it unplugged for several minutes.
  • Step 2: Plug the machine in again and start a brew cycle. If unplugging doesn’t, work try the following steps.

Solution 2:

  • Step 1: Turn it off and keep it unplugged for several minutes. Remove the water reservoir.
  • Step 2: After waiting a while, plug in and power on the machine. Replace the water reservoir.

Solution 3: Open and close the K-cup holder. This will reset the appliance if the brew cycle was interrupted.

Keurig Problem 10: My coffee maker is giving the “Prime” error message

This message usually appears when the water doesn’t come out of the reservoir. The water fails to come out of the reservoir for many reasons, such as improper alignment or clogging. Luckily, this can be fixed easily.

  • Step 1: Clean the dirty reservoir, using the steps mentioned in the above solutions.
  • Step 2: After you’ve replaced the water reservoir, run a water-only brew cycle to check whether the machine draws water or not.
  • Step 3: When removing and replacing it, make sure that there aren’t any air bubbles inside and everything is properly aligned.
  • Step 4: Fill the water to the max line in the reservoir and place an empty mug to fill with water.

The machine will be flushed and it should start drawing water properly.

Keurig Problem 11: My coffee maker is giving the “Add More Water” error message

The “add more water” error message mostly occurs due to the water reservoir issues. You might see this message if there are problems such as the Keurig coffee maker leaking water when heating.

This error can also occur if you’re adding less water than the maximum line.

Solution 1: You’ll need to take out the reservoir to clean it. Clean the reservoir thoroughly using soap. Rinse it and then dry it properly using a cloth. Place the reservoir back and fill it to the maximum line again. Turn on the Keurig 2.0 and check whether the error message is gone or not.

Solution 2: If the issue persists in your Keurig 2.0, it is fixable by doing a basic Keurig reset.

Keurig Problem 12: My Keurig 2.0 coffee maker is not turning on

Luckily, most Keurig 2.0 problems such as this one are easily fixable if you know how to reset a Keurig 2.0.

As with most machines that don’t turn on, there could be a problem with the power outlet.

Solution 1: Make sure the power button is switched on. The power button is located at the lower right side of the LCD screen of the machine.

Solution 2: If the above solution won’t work, try resetting your Keurig 2.0.

A Major Fix for Most Keurig Problems

  • Display fails to change from “not ready” to “ready”
  • The machine fails to turn on
  • The machine doesn’t heat
  • The machine’s display freezes
  • Loss of power prior to completion of the brew cycle
  • Keurig leaks water when heating

Keurig Coffee Maker: Basic Reset

Wondering how to reset a Keurig? Here’s how you can:

  • Turn the machine off and unplug it for a few hours.
  • Remove the water reservoir from the machine and allow the brewer to sit unplugged for a few minutes without the water reservoir.
  • Power the machine on again and then replace the reservoir.

If this Keurig troubleshoot doesn’t work, try the advanced technique to reset the internal chip to resolve the glitches. The Keurig 2.0 reset is somewhat different and may require an advanced resetting.

Keurig 2.0: Advanced Reset

  • Step 1: Simultaneously press the “ small ” and “ medium ” cups buttons and release them at the same time.
  • The clock will read “ 6:09 ” if these steps are performed perfectly.
  • The display button should go to “ Brew 0:00 .”
  • Step 4: Now, press the “ Medium Mug ” button and then press and release “ Menu ” while still pressing the “ Medium Mug ” button.
  • Step 5: Press the “ Small Mug ” button while continuing to hold the “ Medium Mug ” button at the same time.
  • Step 6: Unplug the machine several times and plug it again.

Keurig Green Mountain, Inc.

53 South Avenue

Burlington, MA 01803

Frequently Asked Questions: FAQs

Q: How to reset keurig coffee maker?

  • Remove the water reservoir from the machine and allow the brewer to sit unplugged for few minutes without the water reservoir.

Q: Why is my Keurig not brewing?

If your Keurig doesn’t brew the exact amount of cup you requested, this is due to a clogged needle (clogged by ground coffee beans). The best way to fix it is to descale your Keurig coffee maker or remove and reset the reservoir.

keurig 2.0 problem solving

The best solution is to buy a descaler designed specifically for removing the dirt and debris from a coffee maker. These descalers can easily remove the blockage without damaging the machine and they make it easier for the machines to perform at their maximum efficiencies.

Q: Why do you descale a Keurig?

Our coffee makers are excellent machinery that can brew fresh and hot coffee within just a few minutes (and give us ~life~ am I right??). However, we sometimes forget to give them their due attention. Descaling is imperative to keep your appliance functional.

This is because this coffee maker has thin water lines which can get easily jammed due to debris. When these lines get clogged, you get little or no coffee. The K-cup pin or the exit needle can also get clogged and may need to be descaled occasionally.

Hard water is more of a trouble for the coffee maker as it has more minerals than normal water, and it can make the water lines clog easily. So if your machine isn’t working properly these days, there might be a mineral build-up inside if you haven’t descaled it for a few months.

If you don’t  descale your Keurig coffee maker  regularly, you might start facing any of these situations:

  • The coffee maker not working.
  • The coffee maker not pumping water from the reservoir.
  • The coffee maker not brewing enough coffee.
  • The coffee produced either tasting off or not being the right temperature.

Q: How do you descale a Keurig 2.0 coffee machine?

The best solution is to buy a descaler designed specifically for removing the dirt and debris from a coffee maker. These descalers can easily remove the blockage without damaging the machine and they make it easier for the machines to perform at their maximum efficiency.

The descaling solutions are made of chemicals and they can cut through the lime and scale easily. However, they are harmful too as they can leave their effect or scent in the water lines.

Q: How to descale Keurig using vinegar?

Vinegar is one of the strongest and most effective products that can easily remove the scaling, clogging, and any other type of debris that accumulates in the water lines. The good thing is that it is very easily available and is very cheap too. Also, you can use it to clean the exterior of the machine just as easily.

Q: How to descale Keurig coffee maker using baking soda?

Another natural remedy for descaling your coffee machine is baking soda. To use baking soda for descaling, you must dissolve it in water, otherwise it can clog the water lines and cause further problems with your Keurig.

On top of that, baking soda is inexpensive and probably present in your house right now! You can use this descaling product to make your machine work as well as it did when your first bought it.

Q: How to descale Keurig coffee machine using lemon juice?

Just like vinegar, lemon juice is also used to clean various parts of coffee makers, and you can use it to clean your coffee maker too. However, you’ll need to use many lemons to descale your machine, as only one or two won’t be of help.

If you don’t like squeezing lemons, you can buy already made lemon juice and use it for descaling. This descaler will clear up all the blockage and scale build-up in the water lines so that you can brew your coffee easily with a good flow.

Q: Can a Keurig be repaired?

The appliance can be easily repaired no matter how big the problem is: the coffee maker not working, water leakage, it isn’t pumping water from the reservoir, the coffee is tasting odd, Keurig doesn’t turn on, Keurig auto on not working, etc.

The main problems most of our readers face are:

  • Air bubbles in the water lines
  • The various components of the machine aren’t properly fixed or seated and thus the machine doesn’t work properly
  • Build-up of scale or the presence of dirt and debris that leads to clogging in the line
  • The warm-up time isn’t sufficient and the coffee comes out cold (or at least not as hot as it should be)
  • The coffee maker isn’t properly working due to unknown reasons
  • The machine is brewing too little coffee
  • The coffee has suddenly started to taste bad
  • There’s some leakage in the coffee maker, which is making it difficult to perform

Are there any other problems you’re facing with your Keurig? As your go-to website for kitchen appliance reviews, we also want to make sure that the products you currently have are working properly! So whether your Keurig is not working or you’re in the market for a new coffee maker , we’re the product review website for you. Please let us know in the comments if there’s anything else we can help with — happy brewing!

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June 2, 2017 at 11:35 PM

Not familiar of this brand but this looks nice, physically good-looking and sturdy.

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June 4, 2017 at 11:03 AM

Well Claire it’s one of the most popular Coffee Maker brands. If you want to read a detailed review about this then please head over to our list of Top 10 Best Coffee Makers .

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October 29, 2018 at 3:42 AM

Let’s see if someone can help me. My mom’s machine isn’t a year old yet but all light stay on, they won’t shut off. She has u plugged it, left the water tank off, then plugged it into its own outlet but still the lights stay on. The lights are not blinking, just constantly staying on. What could be the problem?

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December 7, 2018 at 8:37 AM

That’s the same problem I’m having, machine isn’t even two months old. Pat

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January 25, 2019 at 8:23 PM

Hey Melissa,

I have the exact same problem. It’s so frustrating. I tried the fixes recommended for a reset and none of them worked.

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February 18, 2019 at 6:03 AM

Melissa, I have a Keurig Compact K-35 and all of a sudden all of my lights started flashing and would not turn off. I have to unplug to make it stop. I called Keurig and was told that there was no trouble shooting for this problem, but they would be willing to sell me a new one for $110!! I only paid $59 at WalMart!!! Guess what? I’ll get out my Mr. Coffee that I’ve had for over 10 years and use it again. Keurig is such a disappointment. I will never buy another one and will never recomment their products. Their customer service is worthless!! What a waste of money!

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March 6, 2019 at 11:44 PM

I just called for service and was told that nothing could be done and to buy a new unit. What kind of advice is that after only 2 years of use? any machine that has been cared for cleaned etc. should be operable. I can’t say much for your product or your service. Lots of Hype but no results.

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November 26, 2019 at 5:45 AM

Melissa, I have the same problem , all lights just stay on. I can’t even clean the machine because I can’t get the power button to work when all the lights are on. I’ve tried the recommended fix’s from the troubleshooting guide like you did and none of them work. This isn’t the first time I’ve had issues with Keurig, I think they are just very sensitive and finicky. I’ve noticed that the commentor has not posted any answers to this thread 😞

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April 25, 2019 at 10:18 PM

My maker will not use name brand k-cup. It over flows and make a mess. How do you fix this

April 27, 2019 at 3:01 AM

What’s the model you are using Todd?

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June 5, 2020 at 10:02 AM

I’m having the same problem, or similar. The Keurig 2.0 brews a10 oz. cup then you go to brew another cup and the brewer stops, overflows and displays a message something like “Oops….”. You open the handle and it’s a mess with grounds everywhere. Not 😆

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December 30, 2021 at 8:30 AM

Sounds like one of two possible issues; 1) the bottom nozzle that pierces the bottom of the K-cup is plugged or broken off. Is there a hole in the bottom of the overflowed K-cup? If there is a hole in the bottom of the used/overflowed K-cup the needle is probably plugged and needs cleaned with a needle or paperclip 2) if no hole in the bottom of the used K-cup the needle is broke off and you need to replace the bottom head assembly. Cheap on Amazon

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November 17, 2019 at 1:17 PM

Im having the same issues! My machine hasn’t even been used a dozen times and already having problems! I’m at a point of not knowing what to do to fix it and there’s no help on the internet. All others having the same issues have been told to buy a new one! Craziness!!!

November 19, 2019 at 2:55 PM

Jean could you please let us know what kind or problems you are facing? May be we can help you here.

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May 9, 2020 at 8:21 AM

How do you descale the unit when you can’t even hit a button to make it work? All my lights stay on and I can’t chose. I have the duo.

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October 25, 2020 at 8:18 PM

Ours is doing the same thing. Were you able to get any assistance???

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August 15, 2021 at 8:48 PM

And my blue lights will not come on, tried reset, still nothing. Machine not that old, I’m done with this brand. They all break after only a few months of use. Moving on.

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February 8, 2022 at 6:38 AM

Iam having the same problem. All the lights are on and it wont do anything . Only had it 2yrs

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March 3, 2018 at 5:12 AM

My Keurig when plugged in the selection lights all blinking same time computer issue?

March 4, 2018 at 9:34 AM

Yes Vel. You need to reset your keurig.

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August 25, 2018 at 7:37 PM

Yes. My lights are blinking simultaneously.

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January 17, 2019 at 6:06 PM

The Keurig starts pumping clear water as soo as the power button is pushed to “on” and wil empty a reservoir which has only filtered water. Help please

January 17, 2019 at 10:26 PM

Rogers did you try descaling or resetting it?

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June 26, 2019 at 7:38 AM

Can u help me reset?

June 26, 2019 at 11:51 AM

Sure Jessica! Turn the machine off and unplug it for a few hours. Remove the water reservoir from the machine and allow the brewer to sit unplugged for few minutes without water reservoir. Power the machine again and then replace the reservoir.

Let me know if it works?

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March 10, 2019 at 6:58 PM

Same thing happened to me. Wound up pulling the power cord off the wall, cleaning the cup holder and removing the water reservoir. It did go back to work. Buy the way, I only use distilled water as tap or spring water will scale the machine quickly.

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April 25, 2019 at 11:25 PM

My Keurig suddenly drains the entire reservoir occasionally. It is quite new and gets regular but not intense usage. It works well otherwise and seems to go back to normal right after it drains. Any suggestions?

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August 2, 2019 at 3:02 PM

I have the same problem

August 2, 2019 at 3:07 PM

I have the same problem ; did you find the solution?

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September 4, 2022 at 4:51 PM

MIne is doing the exact same thing…..K Elite K90. It will keep pumping the water out until the tank is empty and it doesn’ heat the water. Our machine is not that old, but not Warrantied. Many Thanks if you found a reset or solution.

November 9, 2022 at 8:34 PM

The biggest thing to take note of is the lack of heat. If it’s not heating your water you may be having an electrical issue with the heating element. If you find yourself handy with fixing common household items, this is a fairly easy fix. It could be a lose wire, fixing a burnt out connector, or something of that sort. However, if you are newer to DIY fixes, this may be a little more complicated and could end up being frustrating. I’m sorry your machine is not warrantied, but an easy home fix may not be an option. Personally, I have two coffee makers. My fancier model is in the kitchen which I use the most, but if there are any issues I have a super simple drip coffee maker in the garage that I can grab as a back up. I hope this helps and I wish you the best, DIY repairs can be rewarding or a headache.

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March 17, 2019 at 12:23 AM

My machine is not recognizing that a mug is in place, so it does not proceed to BREW.

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June 24, 2017 at 3:29 PM

Great article. Thank you. Just curious about something. Many times my Keurig will fail to stop brewing; it gets stuck in the brewing cycle. Sometimes it finally will correct itself while other time it never finishes the brewing cycle. Do I need to reset the machine with the process shown? Thanks

June 25, 2017 at 7:13 PM

Leslie please try this method of resetting your machine. I’m sure it’ll work. Also update here after going through the process.

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August 21, 2017 at 10:25 PM

Im impressed, I must say. Really rarely do I encounter a blog thats both educative and entertaining, and let me tell you, you have hit the nail on the head. Your idea is outstanding; the issue is something that not enough people are speaking intelligently about. I am very happy that I stumbled across this in my search for something relating to this.

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November 21, 2017 at 4:22 PM

My Keurig’s water Reservoir stays full of water, water does not go in machine to make coffee

November 21, 2017 at 10:48 PM

Laura there might be a blockage in your coffee machine. Please clear it with hot water and try again.

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October 1, 2018 at 3:44 AM

Laura your keurig coffee maker needles are clogged. You need to unplug your keurig coffee maker and clean the entrance and exit needles with a paper clip. Watch some videos on youtube.com on how to clean the entrance and exit needles. Be extra careful while cleaning the needles. It’s sharp. Or simply call keurig technical support for US 18669012739

October 1, 2018 at 3:45 AM

Thanks for your help Nan Su.

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March 8, 2019 at 12:54 AM

Used the paper clip to clean needle at the top of my K cup–1 cup machine (and unplugged/unhooked water vessel) and it worked like a charm.

Thank YOU SO MUCH!!

March 8, 2019 at 4:28 PM

Thanks for giving your input Val dosta.

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March 17, 2020 at 12:41 PM

My older single serve Keurig just started spewing water/coffee grounds out of the K-cup just before brewing ends. The needle that punctures the base is clean; I have cleaned it with a needle each time and can see expected light through it. The top needle is clean as there isn’t a problem until the end of the brewing time. What is the origin of the problem??? Otherwise it is fine.

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December 17, 2017 at 7:27 AM

I have to say that I can attest to the quality of water problem. Once I switched to filtered water it fixed my problems.

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December 29, 2017 at 6:33 AM

I seem to have lost the spout that connects from the water reservoir to the Keurig. Can I buy a replacement, or do I have to send it in for repair?

December 29, 2017 at 8:18 PM

Karen you can get that specific part from the market as well if you don’t want to buy a replacement. I think repair will be a good option.

January 8, 2018 at 10:22 PM

Does the spout connect to anything? I had 2 Keurig machines that worked without a spout. Then a bought a new Keurig Hot, and it would not work, no spout. Last December I ordered Keurig Classic and it has a spout and works. Only problem with it only uses K-pods. no carafe or using my own coffee.

January 9, 2018 at 10:39 PM

Karenn the spout connects your machine to the water reservoir. There are machines with different type of functionalities so you can’t expect every one of them having the same specs and machinery inside them.

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May 10, 2020 at 9:35 AM

I have a newer K duo-essential when I brew a carafe The cup and the carafe lights blink , brews a little bit and then blinks again. The cup side seems to be working fine any suggestions?

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January 2, 2018 at 5:51 PM

I’m on my 2nd coffee maker in 4 yrs! I love it, but around 2 years, it growls, rumbles & sounds horrible & it brews only 1/2 a cup, PLUS it takes forever for the coffee to come out!!! I’ve read your website & done EVERY recommendation, ie:cleaning w/a paper clip, jiggling air bubbles out, using filtered water every time & using only your k-cups!!! My husband & I only drink 1 cup in the morning, so it’s not as if it’s used all day! I’m ready to scream & throw this one out, as i did the 1st one! what is the warranty on it & how long before it expires? Thank you for your reply back PLEASE RESPOND TO ME………..

January 6, 2018 at 8:26 PM

Helen I think then you really want to throw that thing out and look for the one that can better suit your requirements. Here’s a list of top coffee makers that I have reviewed according to their usage and depending on the reviews of other customers.

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April 17, 2018 at 6:07 AM

Buy your pots from Bed Bath and Beyond. As long as you have a receipt they will take it back and give you a new one no matter how old it is.

October 2, 2018 at 3:38 AM

Hi, Warranty on all keurig coffee makers are for one year . Depends when did you purchase your brewer? If your brewer is two years old then warranty is up on that.

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November 3, 2018 at 5:58 PM

If you purchase these types of appliances af Costco, they will usually let you return one that has failed, even after a year has passed!

November 3, 2018 at 6:26 PM

Thanks for helping out Carla.

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February 3, 2020 at 12:58 PM

This is going to sound a little crazy, but I turned my Keurig upside down dumped all the water from it and “spanked” it and it went back to new operational function! No, I am not kidding! Try it.

February 4, 2020 at 10:39 AM

It sounds funny Kathi but that’s how technology is. We don’t know what works or not.

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March 15, 2020 at 2:31 PM

I descaled my K-Duo per instructions. However the descale light remains on. How do I remove it?

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January 3, 2018 at 4:42 PM

Edna, thank you for the detailed information about Keurig coffee maker troubleshooting! I wish you the best of success in both your arts career and in your passion for gaining and sharing expert home and kitchen knowledge.

January 6, 2018 at 8:23 PM

Thank you for your appreciation and support Karen. Really it means a lot.

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January 18, 2018 at 2:18 PM

My Keurig machine is saying Prime. Don’t know how to fix it.

January 18, 2018 at 6:56 PM

Normally this error occurs when water fails to come out of the reservoir. There are several reasons water may not be coming through. The reservoir could be out of alignment, your reservoir could be dirty, or there could be debris clogging the needle. This video also helps you to fix the problem https://www.youtube.com/watch?v=Q2oEfcjYgpI

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January 22, 2018 at 10:19 PM

I can’t get mines to work

January 22, 2018 at 11:08 PM

What’s the problem you are facing Contina?

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February 1, 2018 at 12:50 PM

bitter coffee. drink one cup day. new machine. descaled. still bitter no matter what type coffee or pod used. tried several, no cure

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February 3, 2018 at 6:23 PM

I have encountered some of these issues with my Keurig. I will try the recommended fixes, thank you!

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February 3, 2018 at 9:58 PM

This was super helpful and easy to read! So glad you shared this information!

February 3, 2018 at 10:31 PM

I’m glad you liked it Jennifet.

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February 5, 2018 at 11:22 AM

All3 cup sizes areblinking together onstop

February 5, 2018 at 10:13 PM

You need to reset your keurig.

March 3, 2018 at 5:13 AM

How do I reset my Keurig?

March 4, 2018 at 9:33 AM

Vel please read above article.

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July 15, 2019 at 7:30 AM

How to reset. No menu button on error screen

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February 5, 2018 at 3:39 PM

Why does my keurig throw coffee grounds all over?

February 5, 2018 at 10:10 PM

Donna you need to clean your Keurig coffee maker. Check this one, How To Clean And Descale A Keurig 2.0?

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May 5, 2018 at 2:45 PM

Ive hardly used my keurig and every cup has coffee grounds in it. It was a gift and don’t have receipt so can’t even take it back. So disappointing

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February 5, 2018 at 6:16 PM

Just getting hot water, no coffee.

February 5, 2018 at 10:09 PM

Check this one out. How To Clean And Descale A Keurig 2.0?

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July 24, 2018 at 1:32 AM

Hi, I have the same problem. I cleaned i and I can get water just fine, but no coffee. It begins to process the coffee and then stops. Did you ever find a solution?

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February 6, 2018 at 12:46 AM

Hello Edna, I can’t find an answer for this problem. Maybe you can help. My K2.0 has stopped recognizing the carafe k-cups. These are Keurig brand cups but my machine only recognizes them as regular singular cups, I think it’s color blind! I noticed the carafe k-cups have green circles on them. It used to work with the carafes. Thanks!

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February 22, 2018 at 2:48 PM

My coffee cup sometimes has lots of grounds in it. What is the problem & what can I do about it. Thanks.

February 22, 2018 at 9:54 PM

Sharon please let me know which coffee maker you are using?

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January 15, 2019 at 2:57 AM

I’m having the same problem lots Of grounds in my coffee I cleaned it out and still get them how do I get rid of them

January 15, 2019 at 6:53 AM

Jim did you try resetting your keurig?

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February 24, 2018 at 4:31 PM

my keurig 2.0 takes forever to stop dripping at the end of the brewing. i have cleaned all parts of the machine.

February 24, 2018 at 8:52 PM

Leslie that’s because the brewed coffee is still left inside it. Try screwing it tightly while fixing the parts.

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October 25, 2018 at 6:48 AM

I have the same problem with my 2.0. What do I screw tightly while I fix what part?

October 26, 2018 at 2:30 PM

Sharon! Can you please elaborate on which type of problem you’re facing in Keurig 2.0?

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October 31, 2018 at 4:09 AM

Hi Edna, My problem is the same as Sharon’s & Leslie. The coffee drips out long after the brew is over. You said to screw tightly while fixing the parts. What did you mean by that? Gina

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February 24, 2018 at 4:36 PM

Keurig 2.0 K400 plus

Instructions for water filter say “Place the now assembled filter into the water reservoir. Push down firmly until it locks into place.”

Well it doesn’t really lock into place. you put in onto the receptacle in the reservoir, push down and then the filter assembly just sort of flops around.

Is this normal?

February 24, 2018 at 8:53 PM

Yes Mark that’s completely normal.

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March 16, 2018 at 4:43 AM

My kuerig will stop dispensing water until the water storage is empty it also will not heat up

March 16, 2018 at 4:45 AM

It will not stop dispensing water until the tank is empty and will not heat

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January 9, 2020 at 1:57 PM

I’m having this same issue and it came on all of the sudden. The screen is digital and only shows the power icon for me to use. Once I press that, it says “dispensing” and drains all of the water out which is not heated at all.

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March 19, 2018 at 3:05 PM

How do you empty the internal water reservoir of all water so the machine be stored away for months??

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March 21, 2018 at 2:18 PM

When I open my Keurig to put a k cup in, the compartment does not pop out anymore. Can this be fixed?

March 21, 2018 at 6:20 PM

I also have a Keurig 2.0 Coffee Maker that has the same exact problem. Unfortunately, Keurig Customer Support claims they have not had any other complaints pertaining to this issue. After researching online, and tinkering with my existing Keurig, I was able to find 2 easy solutions without having to take apart or troubleshoot the Keurig. Simply place a K-cup into the Keurig; when you’re about to close the lid either (1) Hold both sides of black frame piece (right above where K-cup sits) and simply pull the handle down or (2) There is a hole in the same black frame that my finger fits in perfectly. (located to the left of the puncturing needle) simply put a finger in the hole and pull towards you to be able to pull down the handle without an issue. If your problem is still there and then I would prefer to see this forum https://www.ifixit.com/Answers/View/280372/lid+will+not+close

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March 22, 2018 at 5:04 PM

I love the Keurig and haven’t experienced problems yet but this is an awesome guide to correcting any issues. I will save this one for the in case. Thanks for this info.

March 24, 2018 at 7:24 AM

Thank you Kelly!

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March 22, 2018 at 5:54 PM

So far I haven’t had any of these issue with my keurig but I do make sure to descale it every other month. This post though will be helpful if I do run into an issue. Thank you for writing up a great post!

Thank you Rad.

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March 23, 2018 at 3:46 AM

Will be forwarding this to everyone at my office they are so quick to ask for a replacement when they can’t figure something out!

March 24, 2018 at 7:25 AM

Sounds great Greivy. Thank you

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March 24, 2018 at 12:41 PM

I have a 3yr old Keurig 2.0 – All is working well with doing the recommended maintennace periodically. Now this issue has surfaced – After seeing a full cup of coffee the process keeps doing something ( heater / Pump noise) long time until message “ENJOY” … Also it seems during this time it is spattering / spitting liquid over the counter. Any suggestions to clean / adjust ????

March 24, 2018 at 5:30 PM

Many people are facing the same problem consistent humming noise when pumping the water because of the old version model, I highly recommend you to descale your keurig coffee make and if you don’t know how to descale then read our latest article https://homekitchenary.com/how-to-clean-and-descale-keurig-coffee-maker/ . Let me know what you’ll get

Happy Cleaning 🙂

March 24, 2018 at 8:45 PM

We have done regular DE-SCALING ……..since new ………. It still make good coffe but unusal sptitting cycle before message tells you OK to remove full cup ……………. MAYBE time for a NEW UNIT !!! Thought there might be a tear down process to get deep down in to reset / clean something. ‘Thanks for your comments / reply ………….Maybe others have suggestions to undertake. Appliances do not last forever I guess.

March 25, 2018 at 9:57 AM

Then I definitely recommend you to buy a new one 🙂 but before buying a new one check the best coffee maker of 2018 https://homekitchenary.com/best-coffee-maker-with-grinder/

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March 25, 2018 at 7:41 PM

My Keurig 2.0 says to replace the water filter, I haven’t been able to find where the filter is located on the maker.

March 25, 2018 at 8:22 PM

Hi, Tony! It is located near the compartment but I recommend you watch below link video from their official site http://support.keurig.com/article?id=kA036000000CJwD Let us know when you’ll replace 🙂

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April 5, 2018 at 12:26 PM

I have a new K-Select classic series (used it 3 days, no problem). When I turned it on this morning the water kept streaming out. I turned it off and tried again, same problem…water coming out. I unplugged it, waited a while, plugged it back in and the same problem! Help!!

April 5, 2018 at 4:19 PM

Denise can you please try to reset it using the method described above. I’m sure it’ll work.

April 6, 2018 at 1:17 PM

Resetting didn’t work so I called Keurig, explained the problem and guess what the problem was…the water! I use distilled water 💦 to fill the tank! Big no-no, tap water or purified water only! Who knew? It works perfect now…

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April 10, 2018 at 11:25 AM

My Kurig will not dispense if there is a k-cup. Without a k-cup it goes through cycle and dispenses hot water. With a k-cup nothing.

April 10, 2018 at 7:16 PM

John did you try resetting it?

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April 18, 2018 at 12:58 PM

My Keurig machine will sometimes pump water out to the counter when it is suppose to be heating the water. Not good for hardwood floors. HELP please.

April 18, 2018 at 8:01 PM

Betty please first try to reset your Keurig and if the problem remains then try cleaning your machine using the method described above.

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March 10, 2019 at 5:33 AM

Same problem. I will refill the tank, replace it to the machine. Some mornings I will go into the kitchen and find water all over the counter and under the machine. Source…I suspect the O ring on the reservoir coupled with a full tank. Today, the tank is almost empty and after three cups with no leakage, water everywhere when I went back to shut the machine down. I have a model B70 and have owned it for three years. Great unit except for this problem.

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April 23, 2018 at 8:54 PM

Is it normal to have a foam ring on top of freshly made 10 oz cup of coffee? I received the machine from someone. I done a vinegar cleanse 1st.

April 23, 2018 at 10:52 PM

Yes it is Melanie.

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June 23, 2018 at 8:58 PM

Elite model turns on and accepts pod and when I press the size cup I want it immediately shuts off? It is 2 months old. Any thoughts?

June 25, 2018 at 12:41 AM

I think it needs a resting. Try that if that doesn’t help then do let me know.

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June 24, 2018 at 4:22 AM

My keurig shuts off when i press the brew button

June 25, 2018 at 12:40 AM

Betty did you try resetting your machine? I have explained the method above in my article please have a look and give it a try.

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June 25, 2018 at 10:58 PM

My Keurig will try to make a cup of coffee, but after a bit of water comes out immediately after pressing the cup size button, it stops and will not brew–although it sounds like it is. I removed the check valve and soaked it in vinegar. After putting it back together, it worked so I descaled it with professional descaler. I made a cup of coffee and was proud of myself (prematurely). The next day it was bcak to the same problem. ???

June 26, 2018 at 1:11 AM

Thanks for sharing your experience Randall. Can you please try the procedure again and after that try resetting it before using.

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June 28, 2018 at 9:29 PM

I’ve had several Keurigs and absolutely LOVE having a fresh coffee with each cup. Your article might have saved me many returns (good thing there’s a great return policy at Bed Bath and Beyond!) Right now we have a 2.0, not the carafe version. This new one dribbles more than any other, it took a bit of getting used to the longer wait. The biggest problem I wonder about it is this, it turns on and warms up for a few minutes. The first cup serves just fine. Then it warms up for about two minutes before we can start the second cup. Is this normal for this version? It definitely means my morning coffee ritual takes more attention than with any previous Keurigs.

June 29, 2018 at 1:08 AM

I think it’s a normal behavior with this version.

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July 2, 2018 at 10:25 PM

I waned to descale my Keurig so I poured about 1/2 Cup into the water filled reservoir. I use spring water because the apartment water tastes stale. It’s worked for over a year no problems. As soon as I did that It did not work. When i turned it on the 3 green lights came on but did not blink. I pressed a selection but nothing happened and the lights stayed stationery. I plugged and unplugged with the same result.

July 3, 2018 at 9:01 AM

Tamara try descaling your keurig again and after that try resetting it before operating.

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July 8, 2018 at 8:39 PM

my 2.0 machine will not stop brewing to the size selected.i set it at 8 oz and get 10oz. it really waters down the coffee

July 10, 2018 at 2:09 PM

Gary did you try descaling your machine?

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July 13, 2018 at 4:55 AM

My k cups are still full of water after brewing. This just started…..i can’t find any solution anywhere.

July 13, 2018 at 11:35 PM

Did you try descaling?

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July 15, 2018 at 9:51 PM

My keurige screen won’t turn on . It went haywire ! Please help!!

July 16, 2018 at 12:23 AM

Christine did you try checking its switch?

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July 17, 2018 at 11:25 PM

my keurig judt keeps filing cold water out and wont stop. it just says filling

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July 18, 2018 at 5:21 AM

why does the water run out of reservoir when i turn it on then go to prime

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July 22, 2018 at 10:55 PM

My Keurig Model SS-780PC Is acting strange. 1) It sounds like it’s always boiling water. 2) Display message says “not ready” 3) Can not turn off the machine. Even after unplugging, the machine, it comes back with same message.

July 24, 2018 at 12:32 AM

Gus you need to reset and descale your machine and see if it fixes the issue. I think it will.

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July 28, 2018 at 12:29 AM

I was hoping to find a fix for my Keurig, but nothing here. The clock on my unit runs fast. I reset it, and it adds approximately 2 minutes each day. Any fixes?

July 29, 2018 at 12:09 PM

If resetting didn’t fix the issue Cyndi then you should contact the manufacturer for its maintenance.

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July 30, 2018 at 7:04 PM

My Keurig is startling to put a big hole in the top of all K-Cups instead of the “pin-size” hole. This is making quite a mess. What causes this?

July 31, 2018 at 11:39 PM

SANDRA it needs maintenance.

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August 2, 2018 at 6:26 AM

We’ve been using our 2.0 daily with no problems. As of this morning, however, we can’t lower the arm to start brewing. The arm is stuck in the fully raised position. I’ve inspected it closely and nothing seems to be keeping it from swinging back down. Have you ever heard of this problem before? Thanks. AJ

August 2, 2018 at 11:50 AM

AJ I think you need to contact your manufacturer because your machine needs a bit of maintenance.

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August 10, 2018 at 5:11 PM

My Keurig is 2 weeks old and I’ve only used it 10 times. Yet every time I brew a cup I have large amounts of grounds in my cup. I have cleaned the needles and taken it apart and cleaned it. What else can I do?

August 11, 2018 at 11:48 PM

Yolanda if you still have the warranty then I would suggest to contact your seller.

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August 18, 2018 at 12:44 AM

My Keurig 2.0 started spilling out from the top leaving grounds in the cup. Any suggestions?

August 18, 2018 at 8:18 PM

Did you try descaling it?

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August 25, 2018 at 11:38 PM

My k250 give me an problem error as soon as I plug if in. The screen reads like this. ” Sorry, the Brewer appears to have a problem. Please unplug your Brewer and call us at 1866901Brew for additional instructions”

Can you please help me?

August 26, 2018 at 2:44 PM

Noe try resetting the machine by using the instructions explained above.

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August 28, 2018 at 2:32 AM

Shortly after replacing my filter on my Kuerig 2.0, the coffee when dripping into my cup has started to spray all over and not gone out in a steady stream. I have tried several different pods with the same problem. I have rechecked my filter and run clear water numerous times but still a problem. Any ideas??

August 30, 2018 at 12:28 AM

Linda did you try descaling your machine? I think it will work for you.

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August 29, 2018 at 7:27 AM

My 2.0 just continuously dispenses cold water. As long as the reservoir has water, it’ll send it through. I’d be grateful for any suggestions!

August 30, 2018 at 12:29 AM

Michelle please try resetting your machine.

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September 1, 2018 at 10:04 PM

My clock on my K-elite kept flashing after the set-up process per the Quick Set Up instructions and the hour on the clock would go back to 3 am. I unplugged it and then reset the clock. After going there the settings screens and returned to the clock, the clock was not flashing anymore and it displayed the correct time that I entered in the settings. I guess the trick is to unplug the device after set-up and redo the settings.

September 1, 2018 at 10:09 PM

Thanks Paul for sharing this piece of information. It’s really appreciated.

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September 2, 2018 at 2:12 AM

We have a Keurig and the blue water light will not shut of even with full water tank.

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September 3, 2018 at 7:36 PM

My K2 went nuts! It was off, but spontaneously started pouring hot water everywhere. I unplugged it, it kept pouring. Wouldn’t quit until I removed the reservoir. What do I do? I love my Keurig!

September 4, 2018 at 12:53 AM

Sue first apply the descaling process and then reset your machine.

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September 4, 2018 at 5:48 AM

I’m still having trouble with my model K150. For some reason the cup size servings are smaller, like it starts to pour then cuts off early leaving half of the cup size you choose. Yes I tried vinegar, cycled it numerous times, cleaned the needle, and tank, and still the same problem. It still works, gets hot etc. But cup sizes are served smaller. (Example) 12oz, seems like 8oz, 10oz seems like 4oz. This just started happening after 4yrs of owning it with 0 issues. Any suggestions will be appreciated. Thank you

September 5, 2018 at 12:24 AM

Rafael did you try resetting the machine and other descaling methods?

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September 11, 2018 at 7:08 PM

The lid to close the unit will not go down with or without a k cup place in.. lid is stuck in the open position.

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September 21, 2018 at 11:30 PM

I rescaled my machine using the Keurig product. After rescaling, I ran several (now over 10) clear water rinses. However, when I try to brew a mug of coffee, I get a curdled, undrinkable cup of yuck. I’ve driven to Starbucks for my AM coffee for the past several days, since I can’t get My Keurig to brew a drinkable cup of coffee. I’ve wasted at least a dozen K-pods. Can you help before I toss this in the garbage?

September 23, 2018 at 1:22 AM

Nancy try resetting it again and if it still shows the problems then go ahead with the later idea.

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October 5, 2018 at 11:29 PM

I got a Keurig coffeemaker, from a goodwill store, and it doesn’t brew the big cup of coffee. I did the descaling with regular vinegar, and ran it w/o the the pod. It just won’t brew the 10 oz cup? What can I do to fix it. I cleaned the needle also.

October 8, 2018 at 2:10 AM

Are you sure your model can brew a big cup.

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October 7, 2018 at 2:30 PM

Whenever I turn on my Keurig, the water comes out and won’t stop. I’ve turned it off, unplugged it, but nothing works.

October 8, 2018 at 2:09 AM

Pat did you try resetting and descaling it?

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June 10, 2019 at 4:45 AM

Don’t despair, and keep trying to re-fix Your Keurig maker on Your own, b/c You may get as lucky as we did! I fixed ours with some of the ideas offered on the internet sites. Our Keurig maker is finally working again after messing around with it, off and on, for several hours this morning. I am not sure what finally made it work again ~ but we tried the following remedy step several times: turn it off, unplug it, empty and wash the water reservoir, let the maker sit 30 minutes “without” the reservoir attached. Then tip the maker upside down and give it a few hits with the heel of Your hand. Fill the water reservoir to the fill line w warm water and push the button at the bottom of it over the sink and let a bit of the water drain out. Then plug the maker back into a solid 3 prong socket, and hope that it finally says “preheating” v. “filling.” Let it preheat, then place the water reservoir back on.

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October 27, 2018 at 9:14 PM

My Keurig brewed a brown cup of coffee. I immediately dumped it and tried again with a new k cup and it brewed a black cup. Strange. Anyone have any ideas?

October 31, 2018 at 11:57 AM

Gen! It sounds strange. I heard this first time ever 🙂

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October 31, 2018 at 11:52 PM

I like these types of coffee pots. Just because you do not have to make a whole pot. In 3 minutes or less you have a great quick cup of coffee. But they do not last. My 1st machine my sister got me for Christmas 2 years ago $170. It stopped working after 1 year. Call tack support. My water was to hard and clogged it completely. No fixing the machine. So I go to our local Walmart and see the K35 machine for $49. So I buy that one. 3 months stopped brewing. Because discovering that my water was hard I put nothing in it other then bottle water. Walmart let me exchange it. Now 3 1/2 months later with only bottle water in it. Yes. It to has stopped brewing. With that being said 4 machines in 2 years. Not good. So today no coffee for me. And yes each time I troubleshoot each machine. Cleaned it once a month. Has anyone else had this much trouble with there machine? I just dont know if I should get another one.. please help!

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November 2, 2018 at 9:36 PM

I have a Keurig 2.0 and it brews just fine, but after the cycle stops, water keeps dripping from the spout. Like it drips about a cup a day…after the cycle has stopped. Any ideas?

Hi Jenn! All that dripping would be extremly annoying. I am so sorry to hear you are dealing with this! My first suggestion would be to descale the machine to see if that helps. This is always the very first thing to try whenever these machines are having issues. If you have tried this and it is still giving you issues, please try the following: Turn off and unplug the machine. Remove the water reservoir. Turn the water reservoir upside down and give it a few shakes and taps on the bottom. Replace the water reservoir and attempt a brew cycle. Hopefully one or both of these tips will work for you! In the meantime, make sure to keep an empty cup under it to catch all that water! Good luck!

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November 12, 2018 at 8:31 AM

This just started.. I noticed that prime came on my Keurig.. I fixed that problem, but now when I pull in my machine it displays not ready but water comes out and will not stop unless it’s unplugged. I have cleaned adjusted as I was told from reading off the internet. And nothing has worked! Any ideas? Please?

November 13, 2018 at 12:02 AM

Hi Melissa. It would be very upsetting to have water coming out of the machine and dripping all over the place! I am so sorry you are having this issue. You mentioned that you have cleaned the machine, but I want to make sure you have descaled it. This may fix the problem. If you have done that, there is one more possible fix. Please try the following: Turn off and unplug the machine. Remove the water reservoir. Turn the water reservoir upside down and give it a few shakes and taps on the bottom. Replace the water reservoir and attempt a brew cycle. Hopefully this helps! Please let me know if you are still having problems.

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November 18, 2018 at 8:20 PM

So aggravate with my keurig it’s new and it keeps stopping and won’t turn. On ready to throw it out the window 😠😠

November 19, 2018 at 11:26 AM

Hi Stacy Step away from the window and put down the Keurig. We’re here to help you 🙂 You may need to do a basic reset of the machine to fix this issue. This should allow it to start turning on again. Just follow these simple steps: Turn the machine off, if possible, and unplug it for several minutes. Plug the machine back in and try a brew cycle again. If the steps above do not work, try the following: Remove the water reservoir and then power the machine off and unplug. Allow the brewer to sit unplugged for a few minutes without the water reservoir attached. Plug your Keurig into it’s own designated outlet. Power the machine back on and then replace the reservoir. If the brew cycle was interrupted, opening and closing the K-cup holder resets the brew cycle. Hopefully this will work and if not then let us know 🙂

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November 19, 2018 at 12:32 AM

Cleaned the screen on my Keurig K2.0 500. The power button quit working well. Takes forever pressing to turn on. Absolutely will not turn off. Seems to be a problem with that area of the screen as it will not take time correction input either which uses that same area to save. Everything else works fine . Had it almost a year but a gift so no purchase validation. Keurig “support” ran me through a litany of non-helpful advice (such as whether any other devices on the same outlets, or whether I’d descaled). Then offered me a “discount” to sell me a new one for the same price as on Amazon. Infuriating. Per the Internet, the problem with powering on and off is common. Appears either a design issue or a defect in manufacture of a part, like the touch screen. Should be lasting more than a year or two. Or else should be getting a real discount for folks with broken down pretty new units. My old Proctor-Silex percolator is decades old and still works fine. Just won’t do one cup. Now, my Keurig fights me for it.

November 22, 2018 at 11:41 AM

Hi Rick, This does look like a common issue and sounds very frustrating! There are a few YouTube videos about how to fix the screen that may help. I’m sure you have tried a basic reset, but in case you haven’t, here are the steps: Turn the machine off, if possible, and unplug it for several minutes. Plug the machine back in and try a brew cycle again. If the steps above do not work, try the following: 3 Remove the water reservoir and then power the machine off and unplug. Allow the brewer to sit unplugged for a few minutes without the water reservoir attached. Plug your Keurig into it’s own designated outlet. Power the machine back on and then replace the reservoir. Hopefully this will work and if not then let us know 🙂

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November 24, 2018 at 3:16 AM

Our brew button doesn’t light up anymore and when you press it nothing happens. I’ve unplugged it and let it sit and I’ve cleaned it. We have a 2.0.

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December 2, 2018 at 8:00 AM

My keurig 2.0 leaks all the water out from bottom when I press brew

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December 31, 2018 at 7:37 PM

My Keurig is brewing extremely slow at the end of the cycle! When I run it on just hot water it does fine. I’ve cleaned everything from the needle to the tank! I’ve descaled it several times and it still does the same thing. What’s next?

January 1, 2019 at 5:08 AM

Lisa did you try resetting it?

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January 15, 2019 at 10:00 PM

Is it normal for the Keurig to blow the electrical circuit fuse? Has anyone had this issue before? I called house maintenance and they said my kitchen breaker keeps blowing a fuse because of the Keurig machine. He basically blamed it on the machine instead of changing the electrical circuit breaker for the kitchen.

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December 9, 2019 at 11:19 AM

I had the same thing happen. It wasn’t the keurig, it was the breaker. It was replaced and no more problems!

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January 24, 2019 at 7:53 AM

I purchased a K elite back in December 2018 because my Classic stopped working after a little over 4 years. I had the K elite for 6 wks & returned it today after trying all of the fixes. Every time I tried to make a cup of coffee, water would leak underneath & go everywhere & the k cups were water logged after use as well. Frustrating.

I purchased another K elite today & the last one had a steady lit blue reservoir & I liked it as it helped me to see to fill it. The K elite I got today does not have steady blue reservoir. Bummer! Is it supposed to be continually lit or not? Also, I’ve owned a few Keurigs over the years & lost one because of using our well/tap water & was told by Keurig CS to always use distilled water. The elite says do not use distilled. I’m afraid to use our well water. Help please?

January 24, 2019 at 9:21 AM

Lory did you try reading the manual that came with your machine. I’m sure it will have instructions regarding that light.

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February 9, 2019 at 2:34 AM

My Kerrigan 2.0 keeps saying Please Lower Handle. It is lowered all the way as normal. I have reset it with no avail. Is there a solution?

March 13, 2019 at 9:53 PM

Did you read the manual that comes with the machine? It must have instructions regarding the Lower handle.

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December 15, 2019 at 7:52 AM

I just put my new Keurig together and it keeps telling to take out the shipping disk. It has been removed and it continues to say it. Please advise me what to do. Thank you in advance.

December 15, 2019 at 9:18 AM

Larenda can you please check if there’s no slip between the parts and everything is matted perfectly.

March 17, 2019 at 2:25 AM

I am embarrassed, but thank you. Machines & computers have been around long enough for an unplug/ reboot to be automatic. It wasn’t. I read, I tried, it worked!!!

My maker was not recognizing that a cup was in place & so would not continue the brew cycle. Happy coffee now.

March 17, 2019 at 3:45 PM

Thank you for your feedback Judy.

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April 8, 2019 at 11:02 PM

I recently received the single serve mini plus as a gift. I also have the insert basket so I can use my own grounds. I have that figured out and brew with my own grounds. That works fine. Today I tried a k-cup for the first time. The water ran through and it was hot, but just water in my cup. It looks like there’s a hole in the top, but not the bottom of the k-cup. What am I doing wrong?

April 9, 2019 at 8:07 PM

Winnie please see if you can find a tutorial regarding the usage of the same model.

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April 13, 2019 at 9:47 PM

When I brew, the water is drained from the reservoir, heated and poured back into the reservoir through the soft vent at the top of the machine. Tried reaching out to customer service twice with no help.

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November 17, 2019 at 1:53 PM

Mine Keurig also pours hot water back into reservoir and sometimes cold water on the counter. Is this a problem descaling and resetting will fix? I have not used it very much. Only when company comes.

November 19, 2019 at 2:56 PM

Pam can you try the descaling and resetting it. I’m confident it will solve your problem. If not, then do let us know here in comments.

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May 9, 2019 at 10:19 PM

Question All of a sudden my Kurig says we have the wrong k cups It’s the same that we always use Bu I went and bought more today The same issue Now I will try to reset it Idk Need help

May 10, 2019 at 7:46 PM

Donna please do let us know after resetting it.

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June 11, 2019 at 4:40 AM

I have one for you, I put 1/2 & 1/2 in the coffee and sometimes it curdles, try diff. brand and still does it, use reg. milk and it’s fine ? It appears the water is too hot. I know it will do it after descaling if you don’t rinse it good, but it will be making good coffee and then stated it. Did it more then once. Anyone had the same problem?

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June 25, 2019 at 2:54 AM

Recently our machine turns off while brewing? It gives just a few dribbles of coffee prior to shuting down… But if I don’t use a KCup and just run water it works perfectly and suggestions?

June 25, 2019 at 5:39 PM

Ashlee please try to clean and descale your machine. I think it will work.

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July 2, 2019 at 7:55 PM

I have not found my problem discussed yet. My K45 will come on but the red preheat light never goes out, so the brewing options are never available. I have reset, and tried preheating the water, but no luck yet. Sounds like a heater or pump issue. May be terminal. Suggestions?

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July 16, 2019 at 9:49 AM

I just got a K-elite to replace one that had a screen that went blank all he time. The coffee from the new one is very weak and the strong button doesn’t seem to make a difference. Any suggestions?

July 17, 2019 at 1:46 PM

Did you try using a different coffee?

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September 16, 2019 at 6:42 PM

The best fix is to not buy one.We bought a combo unit K cups work fine but it never made a pot. We called they said would exchange the machine.3weeks later we got the replacement,still k cup works fine ,but it will not brew a pot..advice stay away from kurig

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November 30, 2019 at 10:32 AM

We used a refillable k pod now the store bought ones wont work. And ideas

November 30, 2019 at 10:33 AM

Any ideas …. autocorrect…

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November 30, 2019 at 4:58 PM

I have a friend who was diagnosed by the Dr that she was getting sick from using mher kuerig It tested for mold and bacteria I have heard this from others that there is a filter or something that you can’t clean in the bottom of the machine. I know my friend de scaled and cleaned her machine all the time and she still got sick from it Can you take the 4 screws out of the bottom and not ruin the machine?

December 1, 2019 at 5:15 AM

Jean I don’t think so this will be the case for your friend getting sick.

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February 4, 2020 at 11:12 PM

I have had this coffee maker less then 2yrs all the lights stay on I can’t even turn it off any ideas?

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March 31, 2020 at 8:29 AM

Hi, I have exactly the same problem. Tried to reset it, but it didn’t work.

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February 10, 2020 at 9:06 PM

I just purchased the K Duo Plus Kerrigan model. It included a filter in a sealed plastic envelope. I can not find where to place it in the unit, in the quick start guide. Any instruction given would be very much appreciated.

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August 21, 2021 at 1:13 AM

The filter goes into the clear plastic filter handle which seats into the water reservoir.

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March 30, 2020 at 10:22 AM

I just bought a new Keurig because mine stop working , no coffee. Got the new unit unpacked it and tested it worked great. I was about to throw the old unit out but wanted to try 1 more time. I had taken the reservoir off and removed the filter. The machine worked perfectly, the only problem I had was a clogged filter. Can’t take the new one back but learned a new lesson.

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June 6, 2020 at 7:45 AM

My Kerrigan 2.0 keeps saying “Please Lower Handle” and does not go to the normal menu. It is lowered all the way as normal. Is there a solution?

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June 20, 2020 at 9:11 AM

I have a new Keurig K-Duo Essentials machine that is less than 5months old. All 5 buttons are lit up & the machine will not work. After paying $120 , I’m very disappointed to say the least. How do I fix this issue ?

June 20, 2020 at 11:33 AM

Tamara did you try resetting and descaling your machine?

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September 6, 2020 at 4:58 AM

Hi, I have a Keurig Duo where the heating plate for the 12 cup carafe is no longer working.

Has anyone else encountered this issue and any suggestions other than calling for a new one? I’d hate to throw this out if there is something simple to do to fix it

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October 8, 2020 at 5:01 AM

I have a K-Mini single serve model which I purchased approximately 6-7 months ago. Lately it has started making noises for several minutes after each use and just this morning it started making noises even though it was not in use.

Any ideas as to what the issue is?

October 12, 2020 at 4:14 AM

Hey Beverly, I think you might want to clean the needle or descaling your machine for this. I am hopeful this will resolve the issue. Sometimes it appears due to some clogging in the machine.

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October 25, 2020 at 12:26 PM

howtodescalewithvenagar

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November 2, 2020 at 7:32 AM

my keurig will not dispense enough water on 12 ounce setting it only dispenses about half it,s only about 6 months old

November 4, 2020 at 10:12 AM

Hello Jack, please try to reset your machine to it’s default settings. I hope this will solve your problem. The instructions to reset your machine are explained in our post.

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November 10, 2020 at 11:56 AM

There is ONE glaring drawback that almost negates any pros….when you turn it on, the warm up cycle pumps out about a tablespoon of water on PURPOSE. Very inconvenient…especially if the drip tray is missing because a travel mug was last used. Not sure if other models do this, but I would NOT have bought had I known this.

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November 15, 2020 at 4:54 AM

I just bought a Keurig K-Elite Coffee couple months ago When I make coffee the water starts come out over the top where the pod is it has happen several times .this was a expensive machine !!!

November 15, 2020 at 3:34 PM

Corinne did you try descaling your machine?

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November 30, 2020 at 7:55 PM

my daughter recently purchased a model supreme for me, the first time i used it the coffee machine made a noise and then no power,I changed the wall socket outlet and adapter and now the power light and top lights come on for just 3 seconds, I have checked the water jug and cable and all is fine,but no one here in the UK will repair it even i cant get a refund ,

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December 23, 2020 at 6:06 PM

machine turns on ready to brew is on. after a few seconds the auto shut off light comes on and the machine will not work

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December 31, 2020 at 7:05 AM

I’ve searched the whole thread concerning “please lower lid” message showing when the lid is in fact lowered. Two different ppl asked but unfortunately there was no reply. Do you think you can help with this issue?

December 31, 2020 at 8:22 AM

Hello there Rob. Can you please explain the issue you are facing with your machine.

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January 17, 2021 at 3:32 PM

we are on number 4 of the keurig slim machine. they keep powering out. they last bewtween 2 days and two weeks. we had to pay for an electrician to come and check out plug ins as we thought this was craziness. our plugs are all ok!!! Walmart has been excellent when i am returning them. but i am getting tired of doing this. we had an older model prior to this that we had for about 10 years!! it worked wonderfully. when it finally died we switched to this model thinking it would be ok. called company they are supposed to be sending new machine! we shall see. in the meantime back to using my old fashion perk😀

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May 3, 2021 at 11:44 PM

the coffee taste great but there is too much water left in the kcup. when you go to take the old cup out and put a new one in a ton of coffee drips out into the cup and the old kcup is full of water or coffee, thank you

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September 6, 2021 at 5:08 PM

descaled my k-supreme plus, now it wont turn on.

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June 25, 2022 at 10:40 AM

I’ve read some just right stuff here. Certainly worth bookmarking for revisiting. I wonder how so much effort you put to make this kind of great informative web site.

July 1, 2022 at 10:30 AM

Thanks, Augustus! We do put a lot of work into it, and we’re happy that it’s helped you!

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June 28, 2024 at 7:07 AM

keurig worst i have ever bought had two both quit working after 3 months

June 28, 2024 at 8:57 AM

Oh no! Did any of these solutions work? Was it the same problem both times? Keurig offers a one-year limited warranty on its brewers — were you able to access this?

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Keurig Coffee Maker Problems (Keurig Troubleshooting)

Keurig stopped working, won’t brew or won’t brew a full cup? Here’s how to fix common Keurig problems.

keurig coffee maker problems

A coffee maker is a common household appliance and one that many Americans rely on to start their day. Of course, it’s frustrating to find out that your coffee maker is not working.

Fortunately, most Keurig problems are easy to fix.

My Keurig won’t turn on

Test to make sure that the brewer is plugged correctly. Plug in a different appliance to make sure it works in the same outlet. If it doesn’t work, it could be an issue with the outlet.

Plug in the brewer into a different kitchen outlet to see if it will work. Ensure that the power button is pushed to turn on the brewer. On Keurig 2.0, tap the power icon on the lower right of the screen once.

If the brewer still won’t power on and you’ve done this test, call Keurig customer service so they can troubleshoot your machine.

My Keurig won’t brew

When Keurig says descale but won’t brew, you should descale the brewer.

If you’re not getting the descale message but your Keurig is not brewing or pumping water, try these fixes:

1. Unplug the brewer and plug it back in. 2. Lift and put back the water tank to make sure it’s placed properly. 3. If it still won’t work, the tank is placed properly and there’s enough water in the reservoir, try cleaning the reservoir. Hand wash with mild soap and non-abrasive cloth and rinse thoroughly. Check and clean the hose/ valve at the bottom of the tank and on the machine where the tank goes. This valve can sometimes get clogged and cause problems. 3. Clean top and bottom exit needles using a paper clip to make sure they are not clogged with grounds. 4. Try the tap method: remove the tank, turn the machine upside down and tap the bottom a few times.

If nothing of these works, it’s time to call Keurig Customer Service.

keurig won't brew

Keurig keeps shutting off

If your Keurig keeps turning off, check the Auto ON/OFF option and make sure that the timer has not been set. Here’s how to disable auto off on Keurig .

If Keurig keeps shutting off while brewing, there’s no easy fix and you will need to call support.

Keurig not heating water

If Keurig isn’t heating the water the reason is usually a water pump or the heating element. If the water pump is not working properly, the heating element shuts off to prevent overheating.

Usually, the water pump can cause problems if it’s clogged. So it’s a good idea to clean your machine – especially the valve at the bottom of the tank and on the machine where the tank goes.

You can also try holding the brew button for a few seconds to help it start working. Sometimes resetting your machine can solve this issue.

If the water pump or heating element stopped working completely, contact support.

Keurig says add water

If there’s enough water in the water reservoir, the reservoir is placed properly, but you’re still having “add water” issues, try cleaning the reservoir.

Remove the water reservoir and discard the water. Hand wash it with mild soap and non-abrasive cloth and rinse.

Also, check and clean the valve at the bottom of the tank and on the machine where the tank goes. The valve can sometimes get clogged and this can cause problems.

Fill the tank again to the MAX fill line (you can use tap, bottled or filtered water, do not use softened water) and return to the unit. Make sure to clean both exit needles as well.

Keurig won’t stop pumping water

If Keurig won’t stop pumping water, try this fix: unplug the machine, remove the reservoir, turn the machine upside down, shake slightly and tap the bottom a few times. I know it sounds silly but it usually solves the problem.

Don’t use distilled water and switch to tap, filtered, or bottled water. It’s not recommended to use distilled or softened water in Keurig coffee makers because it usually causes these problems.

Empty the tank, rinse well and fill with a fresh tap, filtered, or bottled water.

keurig 2.0 problem solving

Keurig is leaking water

If Keurig leaks while preheating , the machine might be clogged. Try cleaning both exit needles and the k-cup holder. Also, check the valve at the bottom of the water tank to make sure it’s clean and looks fine.

You can also try the tap method: turn it off, remove the water tank, turn the machine upside down shake it a bit and tap the bottom a few times. Put everything back. If nothing is clogged but the machine still leaks, it’s probably the hose or valve inside the machine and you will need to call support.

When Keurig is leaking water from the bottom , the problem is usually either the rubber band at the bottom of the water reservoir (just under the water filter) or the tear on the hose or seal inside the machine.

If it’s an o-ring, you can easily replace it with a new one. Here’s a great tutorial on how to replace the o-ring on the Keurig machine. If it’s the hose or the seal inside the machine, you must disassemble the machine which I don’t recommend. In that case, I recommend calling Keurig customer service for further assistance.

Coffee grounds in cup

Do not use softened water in Keurig machines. If you always get a messy result and coffee grounds in the cup, try switching to bottled or tap water. Keurig doesn’t recommend using softened or distilled water in their machines.

Fill the reservoir with bottled/ tap water, run a few brew cycles without inserting the k-cup to rinse the machine and then make the coffee. This should solve the problem.

Regular cleaning is also important. Make sure to clean the brew head from time to time and keep your machine nice and clean.

Burnt coffee taste from Keurig

If your Keurig coffee tastes bad all of the sudden, thoroughly clean the k-cup holder, exit needles, and also the area around the holder.

If Keurig coffee tastes bitter or burnt or has an unpleasant aftertaste, oil buildups might be the reason. This is why it’s important to clean coffee grounds and oils from all parts that come in contact with coffee on a regular basis.

Also, check the expiration date on your k cups to make sure it’s not because of the coffee.

Here are a few tips on how to make better k cup coffee at home .

Keurig Support

If none of these solutions work or you don’t see a specific issue listed, please contact Keurig Customer Service for further help.

Keurig Customer Service help is available 7 days a week at 866-901-2739.

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Reader Interactions

Dawn Erlandson

August 11, 2023 at 9:27 am

I ad the issue where my Keurig wouldn’t stop pumping water. Your suggested solution WORKED!!!

July 21, 2023 at 5:56 pm

My Keurig won’t brew a cup of coffee I placed a k cup in water reservoir is full but the result is water only in my cup.

Jacqueline Blais

August 11, 2021 at 7:49 am

I bought my Krueg coffee maker not even 2 months ago …it started to stop brewing last week so I décalés it …today it stopped working completely…no light no nothing….my electric plug is fine and works with other appliances …..200$ for a coffee maker that works only 2 months is quite expensive…..Tim Hortons here I come…..

Theresa MacK

May 11, 2021 at 1:02 pm

My Keurig turns on but freezes. It will not allow me to pick a cup size to fill. It other than that I love the machine. I don’t know how I did it before but again today it has happened. As an old lady I don’t know if it worth getting another if I can’t figure this problem out.

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Keurig Troubleshooting – A Comprehensive Guide for Keurig Owners

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Over the years, home coffee brewing machines and pods have gained immense popularity. Among so many new brands in the market today, few brands have retained their popularity – Keurig being one of them.

Without a doubt, Keurig is an industry favorite brand. However, like with any other machine, Keurig coffee brewers do act up from time to time.

In this guide, we will cover the most common Keurig coffee maker problems that you might come across.

Common Keurig Problems

From Keurig older models to Keurig 2.0, here are some of the common issues reported by Keurig users:

  • Keurig isn’t turning on
  • Keurig isn’t heating water properly
  • Keurig is not dispensing water properly
  • Keurig pumping too much water
  • Keurig is making the cup to overflow
  • Keurig is spilling water
  • Keurig gives ‘Prime’ Error
  • Keurig is leaving coffee grounds in the coffee cup
  • Coffee brewed by Keurig gives a bitter taste
  • Keurig randomly shuts off while brewing the coffee
  • Keurig isn’t working at all

All or any of these problems, not only disrupt your mood but also waste your time and money if you don’t know how to fix them. The good news is that most of these issues have easy fixes.

Keurig Machine Troubleshooting

At times the machine is not plugged in, the reservoir isn’t properly filled or the K-cup isn’t rightly positioned. 

If all this is checked and you’re still facing issues, then try the troubleshooting methods below:

Problem: Keurig Won’t Turn on

Having to deal with a machine that just won’t turn on, right after you wake up is definitely a mood killer. If this happens try these simple solutions to see if they get your machine back to working or not.

Keurig Needs Restarting

How to fix this: Unplug the Keurig machine and plug it back in.

Keurig is Not Turning On

How to fix this: Press the power button and keep pressing it until the light on the Keurig screen lights up.

Water Reservoir is Not Positioned Properly

The water reservoir has water magnets that are supposed to be in contact with other magnets, in order for the machine to work properly.

How to fix this: Make sure the reservoir is in contact with the magnets in the machine. Remove the reservoir and place it back again carefully.

Air Bubbles in the Tubes

At times the bubbles get trapped inside the tubes when you turn off the machine. As a result, the coffee brewer gets clogged.

How to fix this: The simple solution to get rid of the bubbles is to fill the reservoir with water and shake the machine gently, to get water flowing.

Problem: Keurig Isn’t Heating Water Properly

Well, coffee is supposed to be served hot – period! If your brewer is not doing that, you need to get this resolved right away.

Following could be the possible reasons why your Keurig is not heating water the way it should:

Water Pump Issue

Depending on your usage, your Keurig water pump might act up after some time. This could affect the machine’s ability to heat water properly.

Clogging Due to Deposits or Debris

When mineral deposits get settled in various parts of your coffee maker over the time, it might eventually impact your brewer’s heating efficiency.

How to fix this: The best way to avoid this is by cleaning your coffee maker on a regular basis. After each clean cycle, press the brew button on your Keurig coffee machine for a few seconds to make the water pump run at full capacity.

Problem: Keurig Not Dispensing Water

Sometimes you might experience that your Keurig machine isn’t dispensing water the way it should.

In this case, check if you have positioned the water reservoir properly. There is a possibility that the Keurig machine was bumped while brewing and hence the machine is not dispensing water. 

If that doesn’t resolve the issue, then there is a possibility that the Keurig is clogged and you need to unclog it.

Unidentified Clog in the Machine

How to fix this: Pour water into the reservoir and turn on the machine to unclog it.

The Exit Needle is Clogged

How to fix this: First of all clean the exit needle. If you have the special plastic tool to clean the needle, use that. Some Keurig machines do not come with the needle cleaning tool, in that case, use a straightened out paperclip or a toothpick, but do it very gently.

(Keurig recommends to clean needle with a cleaning tool only to make sure it doesn’t affect warranty.)

Once you feel that the clogs are cleared, turn on the machine with water and run the cycle. Do not use K-cup during this process. 

Machine Needs a Deep Cleansing through Descaling

How to fix this: Most Keurig machines notify you when they require descaling. You can find more details on descaling your Keurig properly here .

Problem: Keurig Pumping Too Much Water

At times you might observe that your Keurig coffee brewer is pumping too much water, causing a mess in your kitchen counter or floor.

How to fix this: Usually, this issue is caused by scaling. To resolve this, unplug your Keurig brewer and allow it to cool for a while. Remove the reservoir and clean it using a piece of cloth.

Remove the pod, get rid of the needle and clean it using a cleaning tool. After this, get rid of the liquid and descale your coffee brewer.

Problem: Keurig Turns On or Off On Its Own

Is your Keurig coffee brewer turning on or off on its own? Let’s see what causes this to happen and how to fix it.

Auto Off function Has Been Left On

How to fix this: For Keurig Elite owners, there is an option for Auto-off. Look for a green light and if it is on, it means that the machine will switch off itself, two hours after the coffee brewing. To disable this, press the Auto-off button and you are good to go.

Keurig Mini powers off on its own after 90 seconds of inactivity. It is a built-in feature so you cannot change it. Use the power button each time you want to turn on the machine. 

For the Keurig Platinum Edition and Keurig Special Edition, there is an Auto-Off function as well. However, these machines come with different selections. In order to turn off the Auto-Off option, you will have to go through these selections and find the Auto-off selection to disable it.

Keurig Stops Working while Brewing the Coffee

How to fix this: This is not a very commonly reported issue. However, if does occur, check the water reservoir and make sure it is not bumped.

The water reservoir should be in perfect contact with the machine’s magnets. If it isn’t, the machine will stop working. Position it properly to fix this.

Problem: Water Leakage in Keurig Machine 

Over the years, Keurig users have reported leakage issues. Let us have a look what might be causing it:

Gasket Not Installed Correctly

How to fix this: The gasket is around the puncture needle on the Keurig machine. If you experience a leakage issue, check the gasket and make sure it is properly placed. Move it a bit until a good seal is created between the puncture needle and the K-cup.

Overfilled Water Reservoir

How to fix this: If the water reservoir is overfilled, the machine will not function properly. Additionally, there will be a mess on your kitchen counter. 

Problem: Keurig Coffee Maker Isn’t Producing Strong Coffee 

K-cups have different strengths when it comes to brewing. Sometimes the coffee brewed does not give a great kick and isn’t strong enough. This happens if there is something wrong with the machine or a faulty K-cup. 

Light Roast K-Cups Do Not Produce a Strong Coffee

As per the machine’s functionality, the coffee grounds and coffee are not in contact for a longer period because the water passes through the K-cup. This results in a weak coffee.

How to fix this: To address this problem, use K-cups with a stronger brew and enjoy your cup of Joe.

Another solution is that you can try brewing a double cup without using water. If your Keurig machine has an option to choose the cup size, use the smaller cup.

For example, brew from the 6-ounce selection for an 8 oz. cup. Take two K-cup pods and brew them for a flavorful coffee cup.

Weak Coffee when Reusing the Pod

How to fix this: In this case, using a darker roast or a fine ground coffee should help.  

Weak Coffee even with Strong Brew and Bigger Cup

How to fix this: This happens when your machine needs a thorough cleaning. Follow the cleaning guidelines mentioned here .

Problem: Coffee Grounds Present In The Cup

If you find grains in your coffee, this clearly indicates that your machine is releasing ground coffee into your cup, from the K-cup. This destroys your coffee drinking experience.

Dirty Puncture or Exit Needle

The Keurig machine normally functions using two needles. One for puncturing the top of the K-cup and the other puncturing the bottom of the K-cup. With the passage of time, these needles get mineral deposits around them.

How to fix this: A small plastic tool is provided to clean the needles. Use this tool very gently to clean them. If you do not have the plastic needle, use a toothpick or a paper click for cleaning.

Problem: Coffee Tastes Bland

If you feel that your coffee tastes bland after a while, this is because your coffee maker is dirty. This happens due to the presence of mineral deposits in the reservoir, brew basket, water lines, or in the exit or puncture needles. 

How to fix this: To avoid this issue, clean your machine regularly. Descaling your Keurig brewer after recommended intervals also helps to give you the same flavorful coffee, months after you purchased your brewer.

Problem: Keurig says ‘Prime’

You will see this message when the water isn’t coming out of the reservoir. This could be due to wrong alignment or clogging.

Fortunately, this is relatively an easy fix. Try the options given below:

1: Clean the dirty reservoir, using the steps mentioned above in the article.

2: After placing the water reservoir, run a water-only cycle, and see if this helps.

3: When removing and replacing the water reservoir, just be sure that there aren’t any air bubbles trapped inside, and all parts of the machine are aligned correctly.

4: Fill the reservoir with water till the marked line and place an empty mug to fill in the water.

5: When you run the brew cycle, the machine will be flushed and it will start working properly.

A Universal Fix For Most Keurig Problems

One of the solutions that mostly works for gadgets is a system reset. If you are facing any of the issues mentioned in the list below, try resetting your coffee maker.

  • The display doesn’t change from “not ready” to “ready”
  • The machine doesn’t turn on
  • The machine doesn’t heat
  • Display doesn’t work
  • The machine loses power before completing the brew cycle
  • Water leakage issue when heating

If resetting the machine doesn’t help, you might want to replace or repair the device via Keurig customer care.

Though Keurig 2.0 reset is somewhat different, hence, it requires a few steps. If you own Keurig 2.0 version, here is how to do it:

How to Reset Keurig 2.0

  • Press the “small” and “medium” cups button and release both at the same time.
  • Next, press the “Menu” button thrice, right after the first step.
  • The clock will display “6:09” if the steps are performed correctly.
  • Press the “Menu” button again, right after you see “6:09” on the display.
  • When the display button goes to “Brew 0:00″ press the “Medium Mug” button and then press and release “Menu”, while still pressing the “Medium Mug” button.
  • Press the small mug button again, while holding the medium mug button, simultaneously.
  • Unplug the machine several times and keep plugging it again.

When Should You Contact Keurig Customer Service

Just like any other electrical appliance, there might come a time when your Keurig coffee brewer has a serious malfunction and none of the aforementioned troubleshooting tips might work.

In that case, it is recommended to contact Keurig’s customer care instead of disassembling the machine by yourself or getting it checked by an uncertified electrician.

To contact Keurig’s customer care department, you can call on the helpline number: 1-866-901-BREW (2739) , or contact directly on the website https://support.keurig.com/

Serial number is important when contacting customer care. It can be found right behind the water reservoir.

Wrapping Up Our Keurig Troubleshooting Guide

Keurig is the pioneer of single-serve coffee brewers in American households. However, an electrical device will sooner or later act up, same is the case with Keurig coffee brewers too.

If you are aware of the DIY techniques and Keurig troubleshooting tips that we discussed in this read, you will be in a position to resolve much of the coffee brewer issues by yourself.

Even if you have to contact customer care, Keurig after sales support is one of the best as compared to other coffee brands. Without giving you much of a run around or costing you a lot, they will resolve your coffee brewer problems right away.

Enjoy your cup of Joe with your Keurig!

Joakim is a coffee connoisseur who loves all types of coffee, no matter the type or region of origin. He loves writing about his coffee experience, sharing with readers the tastes, methods of making, and more.

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20 Keurig Coffee Maker Problems: Troubleshooting Guide

Keurig Coffee Maker Troubleshooting Problems

You’re enjoying your morning cup of coffee from your Keurig coffee maker when suddenly it stops working. You notice that the water reservoir is empty, so you try adding more water. But no matter what you do, your Keurig just won’t brew.

There are a few things you can try before you toss it out and buy a new one. This Keurig troubleshooting guide will help you identify and solve some common Keurig coffee maker issues. From water deep clean to reset, we’ll cover everything you need to know to keep your coffee maker in top condition. With a little troubleshooting, you should be able to fix most of the problems easily and quickly. Here is a list of problems that could occur with most coffee makers:

Table of Contents

20 Common Keurig Problems and Solutions

Keurig is clogged.

Has your Keurig coffee maker been acting up lately, producing weaker and weaker cups of coffee? Or maybe it hasn’t been working at all, and you’re stuck resorting to instant coffee. If so, there’s a good chance that your machine is simply clogged and in need of a good cleaning. Luckily, unclogging a Keurig is relatively easy and only takes a few minutes.

To start, unplug your Keurig and remove the water reservoir. Next, use a soft brush (such as an old toothbrush) to clean any built-up coffee grounds or debris from the opening where the water reservoir sits. Once the opening is clear, rinse the reservoir and fill it with fresh water.

Keurig Isn’t Brewing Coffee

If your coffee maker isn’t brewing coffee, there are a few things you can try to fix the problem.

  • First, make sure that the coffee maker is plugged in and that the power switch is turned on. If it still doesn’t work, try resetting it by unplugging it for 30 seconds and then plugging it back in.
  • If the coffee machine still isn’t brewing, there may be an issue with the water supply. Make sure that the water reservoir is filled to the correct level and that the water filter is clean.
  • If it is still not working, it may be due to a clogged brew head. To clean the brew head, remove it and soak it in a mixture of equal parts white vinegar and water for 30 minutes.
  • The attachment and alignment of your Keurig’s parts may be the problem if your coffee maker isn’t working correctly. A clogged needle or filter can also cause problems. Another possibility is that there are air bubbles trapped in the water lines. Finally, you may just need to descale it.

Keurig Turns On/Off on Its Own

There are a few possible reasons why your maker might be turning on and off on its own. The most likely causes are mentioned below:

  • Another possibility is that the coffee maker is overheating. If this is the case, unplug and let it cool down for 30 minutes. Once it has cooled, plug it back in and try again.
  • If it is still turning on and off, there may be a problem with the control panel. Try resetting the coffee maker machine by unplugging it for 30 seconds and then plugging it back in.
  • If your Keurig machine seems to be haunted, it’s probably because you accidentally turned on the automated brewing feature. This setting makes coffee Keurig brews automatically at the same time each day. If you don’t want this to happen, you can turn the setting off.

Too Much Coffee Grounds in the Cup

Coffee grounds in my cup

If you’re finding coffee grounds in your cup of coffee after brewing, there are a few things that could be the culprit.

First, check to make sure that your brew head is clean. If it’s clogged, Follow the instructions in your Keurig manual.

Secondly, it is most likely due to a blockage in the exit needle. This is a simple fix that can be done with just a paperclip.

  • Lift the brew head (where the K-cup goes) and you will see the needle that punctures the K-cup. Take your unfolded paper clip and slide it into the exit needle.
  • Gently move the paperclip around, attempting to remove any debris that may be clogging the needle.
  • Next, run a small-cup water-only brew and watch for any grounds coming out
  • Repeat the process until the cycles are clear of the ground.
  • If this isn’t the issue, the machine may need descaling.

Keurig Isn’t Resetting

If you’re having trouble resetting your Keurig coffee maker, it could be for one of several reasons. Maybe it’s not assembled correctly, or there are damaged or dirty parts. It’s also possible that your internal systems have a malfunction.

If it is not working properly, you may be able to reset it using the following steps:

  • Unplug the coffee maker and remove the water tank.
  • Leave the Keurig unplugged for several minutes to a few hours.
  • Plug it back in and turn it on.
  • Reattach the water reservoir, ensuring it is correctly positioned.

Keurig Won’t Stop Leaking

You may have noticed that it has a tendency to leak water. This is especially common if you have a water reservoir that needs to be refilled frequently. Fortunately, there are a few things you can do to fix the problem.

  • First, make sure that the cold water reservoir is properly seated on the base of the machine. If it’s not, it can cause water to leak out.
  • Second, check the seals on the cold water reservoir for cracks or damage. If you see any, replace them with new ones.
  • Finally, if your coffee maker is still leaking water, contact Keurig customer service for assistance. With a little troubleshooting, you should be able to stop leaking

Why Keurig Display is Blanked

When your Keurig display is blank, it can be frustrating. Before you throw out your machine, there are a few potential causes that you should check first.

  • First, make sure that the machine is plugged in and the outlet is working correctly.
  • Try plugging a few different appliances into the outlet to make sure it works.
  • If that doesn’t help, try unplugging the machine, waiting 30 seconds, and plugging it back in. This will reset your machine and hopefully resolve the issue.
  • If the display still doesn’t turn on, there may be an issue with the machine’s power supply or wiring. If this is the case, it’s best to contact Keurig customer service for assistance. They can help you identify and fix the problem.

Keurig Not Heating Properly

If your Keurig coffee machine dispenses water but won’t heat up, there may be a few potential causes.

  • The water reservoir might not be seated properly on the base of the machine. Make sure it is correctly positioned and tightened in place.
  • check to see if your water pump is functioning properly. If not, this could be causing problems with the heating system.
  • Another potential issue is calcium buildup or dried coffee grounds clogging. This can cause malfunctions, so it’s important to keep your Keurig coffee machines clean and free of debris.
  • The heating element might be damaged and needs to be replaced. Get in touch with Keurig customer care for assistance.

Coffee Tastes Bad and Burnt

If you’ve ever wondered why my Keurig coffee tastes bad, you’re not alone. Many people have noticed that the coffee from these machines has a distinct flavour that is often described as being “stale” or “flat.” There are a few possible points which are mentioned below

  • If Keurig coffee machines aren’t cleaned regularly, this can cause the coffee to taste bad or burnt.
  • The brew head is clogged
  • If the water reservoir isn’t filled with clean and fresh water
  • If you are not using a k-cup with fresh grounds.

The “Add More Water” Message Stays On

keurig keeps saying add water

There are a few potential reasons why the “add more water” message might stay on, even when the water reservoir is full.

Check to make sure that the cold water reservoir is properly seated on the base of the machine. If it’s not, this can cause the sensor to think that the reservoir is empty. Clean the water reservoir. Over time, calcium and other minerals can build up, causing the sensor to malfunction.

If you’ve tried these two fixes and the message is still appearing, you can contact Keurig customer care for assistance.

Keurig Keeps Shutting Off

If your Keurig coffee maker keeps shutting off, there are a few things you can try to fix it. First, check the reservoir magnet, then make sure all timers and automatic shut-off features are inactive. If that doesn’t work, try unplugging the machine, then plugging it back in. You may also need to remove the water reservoir and re-seat it back into position. If none of these solutions work, the issue may be power supply related and you’ll need to call Keurig customer care for assistance.

Keurig Is Making Weird Noises

Usually, Keurig makes some extra noise, there’s no need to panic. It’s normal for the machine to make some strange sounds when brewing your coffee. However, if the noise is excessive or continues after the coffee Keurig brews cycle is complete, it could be a sign that something is going wrong.

It’s likely due to a blockage or clogs somewhere in the machine. The best way to fix this is to descale the machine. This involves running a cleaning solution through the Keurig to remove any built-up mineral deposits. You can descale your Keurig by following the instructions in your owner’s manual. Once you’ve descaled the machine, it should run quietly and smoothly once again.

Keurig Light Stays On

There are a few reasons why your Keurig’s power light may stay on after you unplug it. One possibility is that the power button was accidentally pressed and held down for too long. Another possibility is that the lid was not properly closed during brewing, causing the machine to think that a cup is still brewing. Finally, it is also possible that the cup size button was accidentally pressed and held down for too long.

If any of these things happened, Simply unplug the machine and then plug it back in. Next, press and hold the power button with the lid open. Then, press the cup size buttons from small, medium, to large several times. Finally, close the lid and repeat the button-pressing sequence outlined above. Hopefully, this will reset the machine and get it working again.

Keurig Shuts off When I Brew

If your Keurig coffee maker is shutting off in the middle of brewing process, it could be because there is a clog or the bottom needle is obstructed by coffee grounds. Sometimes it can accumulate and block the needle that punctures the bottom of the k-cup. This causes the machine to turn off so that there is no overflow of water. You can clean out the needle by using a different needle to scrape out the coffee grounds.

If the puncture needles are not clogged, another issue could be that the water tank is not aligned correctly in its holder. If you have tried all of these things and still isn’t working, it might need to be descaled. This means that you need to clean it with a special solution.

Why Keurig 2.0 Won’t Turn On

My keurig 2.0 won't turn on and brew

Keurig 2.0 brewers are designed for use with Keurig brand pods: just pop one in the machine and press the button. However, some Keurig 2.0 brewers have been having trouble turning it on. There are a few possible reasons for this:

  • Power cord may be disconnected or loose. Check to make sure the cord is plugged in.
  • The machine may be turned off at the switch on the back. Make sure the switch is turned to the “on” position.

If the previous two steps don’t work, there may be an issue with the brewer itself. Try resetting the brewer by unplugging it from the wall outlet and then plugging it back in. If that doesn’t work, you may need to contact keurig customer support for further assistance.

Keurig Is Making Air Bubbles

Generally, This issue is caused by air trapped in the water line. This can happen if the machine isn’t used regularly, as the water in the line can evaporate and leave air pockets behind. Another possibility is that the water reservoir isn’t filled to the correct level. If this is the case, try unplugging your Keurig and gently shaking it to see if the water level rises. If not, you may need to add more water to the reservoir.

However, if you notice that your coffee is consistently coming out with air bubbles, it’s a good idea to troubleshoot the issue by descaling your machine and enjoy a delicious cup of brewed coffee every time.

Keurig Isn’t Making a Full Cup

You know that the best part is being able to brew a k-cup of coffee in a couple of minutes. But what if your Keurig isn’t brewing a full cup? This can be frustrating when you’re trying to get your morning coffee.

The first thing you should check is the water reservoir. Make sure that it is filled to the appropriate level; if it is not, your Keurig machine will not be able to brew a full cup of coffee. If the water reservoir is full, the next thing you should check is whether the brewing needle is clogged. You can use a paper clip to clean the brewing needle. By using it, remove particles from the entrance needle and tube at the bottom of the pod holder. After that, rinse the pod holder and funnel under running water.

If the machine still isn’t working correctly, descale your Keurig to remove any build-up in the water line. Descales are used to remove buildup and thoroughly clean any part within so as long as they’re done annually or more often depending on how much use there has been over time – then this will ensure a delicious coffee cup every single day!

Keurig Isn’t Dispensing Water

Keurig not dispensing water

Keurig machines are preferred for coffee lovers who want the convenience of single-serve brewing. However, sometimes Keurigs can experience problems with water dispensing.

There are a few potential reasons why your Keurig might not be dispensing water. First, check to make sure that the water tank is properly seated and secured on the machine. If the water tank is not seated properly, it can interfere with the water flow. Second, check for any blockages in the pipes. The water line can become blocked because Keurig leaves coffee grounds or other debris. If you suspect there is a blockage, descale or drain your Keurig according to the manufacturer’s instructions.

Finally, if your Keurig is still not dispensing water, contact customer service for assistance.

Keurig Dispenses Too Much Coffee

Is Keurig leakage really so bad? Keurig dispenses excessive coffee! It can be a trick to get through a problem.

There are a few things you can try to fix the issue. Squeezing the puncture needle with the paperclip may help resolve this problem.

If that doesn’t work, then you will need to follow this Keurig troubleshooting tip.

  • Try the Keurig burp! Unplug the machine and remove the water tank.
  • Take the machine to the sink and turn it upside down.
  • Slap several times to dislodge and remove any debris.
  • Reassemble the machine and run a water-only cycle.

Keurig Leaks Water While Heating

It’s possible that water leaks from your Keurig machine while it is heating up, there are a few potential causes.

  • First, check to see if the water reservoir is full. If it is empty, add water and try again.
  • If the water reservoir is full, the problem may be clogged. It is possible that a rupture in upper gaskets or debris has accumulated within the prick.

The tank should not be filled with more than twice the capacity of the container. In case your coffee machine needs to be cleaned, please read the instructions carefully. When gaskets are loose there must be tightening. Unless it breaks, it is required to replace it. Lastly, check the puncture needle for dirt and ground.

How to Descale Your Keurig Coffee Maker

Over time, your Keurig machine can become clogged with mineral deposits from the water you use. As a result, it’s important to descale your machine on a regular basis. The good news is that this is a relatively simple process that is only required to descaling most coffee makers.

1) Empty the water reservoir and drip tray.

2) Place a coffee cup or mug on the drip tray beneath the brewer and also remove the pods and filter.

3) Fill the reservoir with a mixture of half water and half vinegar.

4) Run the brew cycle without using a k-cup or selecting a size.

5) Once the cycle is complete, repeat this process using only water.

Finally, run another brew cycle to rinse out any residual vinegar. Once you’re done, your Keurig should be working like new again.

How to Advance Reset a Keurig

There are times when you may want to reset your Keurig coffee maker. Maybe it isn’t working right or you just want to start over with new settings. Regardless of why you need to do a reset, there are several ways to go about it. I’ll show you the method for resetting a Keurig which is an advance. So, whether you’re a first-time Keurig user or just need a refresher, read on for all the steps below

1) Remove the water from the reservoir. Unplug it from the outlet.

2) Wait 30 seconds, then Plug it back into the outlet.

3) Press and hold the “small cup” and “large cup” buttons simultaneously for 5 seconds.

4) Release the buttons and wait 30 seconds.

5) Press the “menu” button 3 times immediately. You should see a message on the screen that says brew 0:00.

6) Press and hold the “medium” mug button, then press and release the “menu” button. While still holding the “medium” mug button.

7) Press and hold the “small” mug button. Now release both buttons at the same time.

8) Your Keurig is now reset and ready to use.

If you’re still having trouble after following these steps, it might be time to call in a professional to take a look at your machine. In the meantime, try not to think too harshly of your Keurig machine – it’s just trying to do its best.

Keurig Troubleshooting FAQs

What causes a keurig to stop working.

There are several reasons why Keurig coffee makers might stop working. One potential problem is that the machine is not getting enough power. This can be caused by a loose connection or a faulty outlet. Another possibility is that the water reservoir is empty or the k-cup sensor is dirty, preventing the machine from brewing. In some cases, the Keurig may need to be descaled. This involves removing built-up mineral deposits from the internal components of the machine. Descaling can be done using a special solution or by running vinegar through the brew cycle without using k-cup.

How Can I Contact Keurig Customer Service?

There are a few different ways to contact Keurig customer support. The easiest way is to visit the website https://support.keurig.com/ and use the live chat feature. This will put you in direct contact with a customer service representative who can help you with your inquiry.

Alternatively, you can call customer service at 1-866-901-2739. When you call, you will need to select a few options from the automated menu before being connected to a live agent.

Lastly, you can also email customer service at [email protected]. However, it may take a few days for someone to respond to your inquiry via email.

How Long Should a Keurig Last?

As with any appliance, how long a Keurig will last depends on a number of factors, including the condition of the machine and the model. Generally speaking, a Keurig coffee brewer should last for around 10 years. However, if the machine is not properly maintained, it may start to experience problems sooner. It is important to follow the manufacturer’s instructions in order to keep your Keurig in good condition and extend its lifespan.

Can You Leave Water in a Keurig?

Technically leave water in your Keurig, it’s not recommended. The water in the reservoir can start to become stagnant, which means it will be less effective at brewing coffee and cleaning your machine. In addition, leaving water in the Keurig can also lead to the growth of mold and bacteria. If you do need to leave water in your Keurig for more than a few days, be sure to empty and clean the reservoir on a regular basis.

Why Has My Keurig Machine Slowed Down?

Just like people, Keurig coffee makers slow down as they get older. The water line can get clogged with mineral deposits, making it harder for the water to flow through. The needle line can get blocked with coffee grounds, preventing the water from flowing through at all. In both cases, your Keurig will slow down as it has to work harder to get the water through.

It’s probably time to descale it. This will clean out the mineral deposits and help your Keurig run like new again.

Is the Plastic Used in Keurig K-cups Safe?

Some people have raised concerns about the safety of the plastic used in the pods. Keurig has always maintained that its K Cups are made with no BPA, a chemical that has been linked to health problems. Keurig K-Cups are made of three main elements: the cup, the paper filter, and the aluminium foil. Overall, the materials used in Keurig K-Cups are safe for use with food and beverages.

Keurig coffee makers are a popular choice for many coffee drinkers, but they can sometimes experience problems. This Keurig Troubleshooting Guide is a great resource for those who are having issues with their Keurig. It will help you identify and solve some common issues.

Regular cleaning and maintenance can help to prevent many issues, and this guide provides a number of solutions for you.

Hopefully, we’ve addressed all of your coffee-making queries and questions. Now you can go back to making amazing coffee like a pro!

Nicholas Taylor

Nicholas’ coffee journey started at a very young age, as it has always been a part of his family. His parents operated five coffee shops throughout upstate New York during his childhood. Nicholas brings with him over 15 years of experience in the beverage industry, where he has held various sales and marketing roles at both domestic and international companies.

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Coffee Maker Savvy

Home » Keurig » Keurig 2.0 Not Dispensing Water – Why & How to Solve It?

Keurig 2.0 Not Dispensing Water – Why & How to Solve It?

Reason 1. lack of sufficient descaling, reason 2. air present in the pipeline, reason 3. the ‘more water please’ message, reason 4. damages to the water pump, general solution to the water dispensing problem, the endnote.

Keurig 2.0 Coffee Machines are highly reliable as they have decades of high-end engineering behind their functioning and construction. However, problems can come up with any machine. And a machine, such as Keurig that has warm water going through it is particularly prone to problems.

One of the most common troubles with a Keurig 2.0 machine is the pump not dispensing water. Now, it is not something that all Keurig owners are going to face normally, though it’s known to happen.

Recognizing the issue is the first step. After pressing the brewing button, you would hear some beeping noise, made by the pump trying to push through the water. However, when you do not see any coffee or water coming out, there can be several reasons behind it. Here’s outlining the reasons and their solutions:

The lack of any descaling or proper descaling due to limescale presence is one of the probable causes for this problem. If you have not been descaling the Keurig machine frequently enough or did not remember to do that for several months, there is a high chance that limescale has been accumulating inside your machine.

It leads to a clogging of the water pump. Here are a couple of steps to fix the issue if the presence of limescale is the reason and it all starts with descaling.

  • Fill the reservoir of the machine with water and your chosen descaling solution.
  • Put a big mug on that drip tray.
  • Next, try to begin the process of descaling by repeatedly brewing with descaling solution and water.
  • In the end, you will have to clean the device spotlessly by brewing the entire reservoir with freshwater. This rinse will help in getting rid of the strange taste and smell left by descaling.

If your Keurig machine could pump water and complete the process of descaling, your problem is already fixed. Or else, the reason behind the water pump failing to pump water is something else. You can check a couple of other possibilities.

Air present in the pipeline might block your water pump and stop the proper functioning of the device. Though it seems improbable, it happens. You can follow an easy process to fix the issue:

  • Fill your water reservoir up to nearly one quarter full.
  • Then, lift your reservoir up and down rapidly until you can see air bubbles come up from that water intake placed below the reservoir. The presence of air bubbles means the air is getting flushed out. So, go on agitating that reservoir until you cannot see any bubbles come up.
  • Fill the water reservoir once again and try to brew normally.

In this way, the air present in the device will leave the machine and the coffee maker will pump out water once more. If the problem persists, you can move on to the next possible solution.

You might have seen the error message flash on the screen that says ‘More Water Please’ error. It might be caused by any one of the two reasons:

  • The reservoir delivering false signs to the machine to confuse it, or
  • The wrong kind of water

You can eliminate the error with the following steps:

  • Refill your reservoir using fresh water to the topmost level. The Keurig will possibly start brewing once more simply by doing this. In case it does not, move on to the next step.
  • Empty your reservoir and clean every removable part of your machine by hand before rinsing thoroughly.
  • Make sure the valve isn’t clogged any way. Your Keurig has to be in a situation as close to its initial brand-new condition.

Fill your reservoir and begin brewing now. If it does not pump water yet, try the next step:

  • There is a float in the reservoir that runs right along its top. When it’s messed up right at the bottom part, it might send out wrong signals related to water level to the device. It will confuse the machine and prevent it from normally pumping water.
  • Shake and tap the coffee machine to make the float resettle.

Any one of the fixes mentioned above would get the ‘More Water Please’ problem gone. Now, you might need to repeat one or more steps from the ones mentioned above. So, there is no reason to feel disheartened if it does absolutely nothing after your first try. You will need to be persistent to get results.

It’s possible that none of the earlier methods have applied to your situation and fixed the coffee maker. We need to consider the possibility that its water pump is damaged due to some other reason in that case.

Water pumps tend to wear out over time and it’ll naturally break partially or completely at some point. If none of those earlier methods make the coffee machine function again, it’s time to get a replacement for the pump.

Ensure that you buy the exact one to match the features of the current Keurig 2.0 machine because a different one might not work that well. It would be a good idea to call a professional to replace the water pump. It is not a difficult task by itself but technicians know about unscrewing and not damaging the machine further while replacing the pump – something that a normal user will not know.

Contacting a professional will get you the ease of mind and ensure that nothing goes wrong while changing the water pump.

Usually, for fixing any issue with the Keurig coffee machine (including water dispensing problems), a general reassembling and disassembling of your machine might be necessary. It isn’t a difficult job, but one needs to be careful to not break any other thing in the kitchen. Anyone can do it normally if they have the given tools:

  • A screwdriver
  • A toothpick or something equivalent, not made of metal
  • A small knife
  • A plastic thumb-tack

Begin by removing the cover present below the handle. It is the first step and the one that will let you access the insides of the machine. You will notice a blade to feed the water in the pack, a proper hose, and one blade below it.

Carefully make three holes in the top blades using a toothpick to eliminate any residual ground coffee sticking to it. Also, you need to remove all the things that should not be there, such as limescale and small solid remains from the water or coffee. Remove everything that should not be on the machine.

Now, take a look at the hose ends to make sure they are fine and not blocked by anything. Check all the things you did, and ensure that the pieces are back from where it was taken when opening the machine for the first time. If you are happy with the cleaning, you can put every removed part back in place to close the lid.

If the reason why Keurig is not pumping water is because of a damaged pump, at least one of the methods outlined above will fix it. If you want to avoid it the next time, keep maintaining the machine properly. Descale the machine regularly, clean it from time to time, and disassemble and thoroughly clean the machine’s interior once or twice a year.

A proper maintenance routine is helpful in keeping the coffee machine dispensing water. The problem will not come back one more time and you will get to extend the life of the machine even further.

And that’s all! Hopefully, you now have enough information to fix your Keurig 2.0 Coffee Maker. Go ahead and try the tips mentioned above and your machine will work as before.

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Troubleshooting Keurig Coffee Maker Problems

By: Tara Williams

Tara Williams

Food Writer & Editor For KitchenSanity

Tara Williams is a seasoned food writer and editor who's been with KitchenSanity since its beginning. With a knack for experimenting with food and creating delicious recipes, she's your go-to for straightforward kitchen advice and practical tips from personal experiences. As a mom of two, Tara understands the value of time. She crafts articles that enhance your cooking skills and free up time for what matters most—like family moments.

Learn more about KitchenSanity's Editorial Guidelines .

Updated: November 8, 2023

As a brand and manufacturer of the now-infamous single-brew coffee maker, Keurig has been around for a while. And like any other product, Keurig coffee makers have their problems too.

Rather than review any particular model in their coffee maker line-up, today’s Keurig troubleshooting discussion will focus on current models.

Keurig Troubleshooting

It’s only out in the wild while at work or at home where the true tests play out in everyday usage. We’ve had hundreds of comments and emails with user feedback which plays a large role in building this guide about Keurig coffee maker problems.

Keurig Coffee Maker Troubleshooting Steps

You’re here because you’re experiencing a problem with your machine. Unfortunately, there are many issues that could be causing your Keurig not to brew.

So let’s start with some general troubleshooting steps to try to get your Keurig brewing again without breaking your warranty.

1. Unplug Your Machine And Plug It Back In

Unplug your Keurig for 5 minutes, up to 2 hours if you have the time, to allow all power to drain from it, and then plug it back in.

Sometimes this alone is enough to sort out any glitches from the computer inside and get you brewing again.

Keurig coffee maker unplugged

Keurig coffee makers don’t have reset buttons for users. There are some internal thermal reset buttons, but they are difficult to access and are for a very rare and specific problem.

Some models require you to remove the water reservoir, if it has one, before turning it back on. This allows the system to restart in a different manner and possibly start functioning properly again.

2. Check Error Messages

One of the great things about newer Keurig’s is their display screens because they can help you diagnose any problems easily.

If you have a specific error, it becomes much easier to solve the problem. The three easier problems to deal with are if your Keurig says to descale, prime, or add water.

Keurig coffee maker error messages

You might even find out that you weren’t using the correct brew settings .

See below in this guide to find my list of the most common error messages and where to find more information on how to fix them.

3. Inspect And Reseat All Parts

If you’ve never taken your Keurig apart, now is a great time to do it and get familiar with all the pieces.

Did you drop your Keurig? If not, great! However, sometimes parts can unseat themselves when bumped or moved around on the counter, causing various problems.

Keurig coffee maker inspect parts

You’ll also need to check the needle and brewing area for dirt, leftover coffee grounds, coffee oils, or other debris that has built up. If you notice any of those issues, skip step 4.

Sometimes air can get trapped in the lines, and you may need to give it a few bumps to help them along.

The method of flipping your Keurig upside down and giving it a gentle spank on the bottom might work, but it can be dangerous. After all, not everyone has the strength to do that.

Keurig coffee maker check magnet

If you notice any damage, such as the magnet in the water reservoir not moving because it’s rusted or corroded, then you may need to replace it or the whole reservoir.

But before replacing any parts, follow the rest of these troubleshooting steps.

4. Let Your Machine Warmup

If you’re in a hurry, you might not have given your Keurig enough time to warm up to function properly.

Coffee-related problems are often because the water hasn’t reached the proper temperature. If you fill the reservoir with cold water, you will need to give it extra time to warm up before brewing.

5. Clean And Descale It

When was the last time you gave your Keurig a deep clean? Keurig coffee makers are susceptible to hard water scaling and coffee grounds in places where they shouldn’t be.

clean Keurig coffee maker

To clean your Keurig , you will need to drain it , then take it apart, piece by piece, and clean each separately. You shouldn’t need any tools for this. The needle and brewing area will also need to be cleaned.

You may have to get creative and use a straw on the end of a water line to blow air through to unclog any blockages. Or use a paper clip to unclog the needle that punctures your K-Cups.

To descale your Keurig without breaking your warranty, you should follow the directions for your model and use the approved Keurig descaling solution.

Unfortunately, descaling with vinegar is not an approved method. However, I and many others have done it without issue, and it seems to work pretty well.

Again, if you’re under warranty, you must be very careful about handling and caring for your machine.

6. Run 2 Cycles Of Hot Water Only

Sometimes running 2 cycles of water without a K-Cup can work out any blockages or residues. It’s not a guarantee, but it’s worth a try.

I also recommend doing this after you have descaled or cleaned your machine to remove any leftover cleaning solution.

7. Contact Keurig Customer Service

If you made it this far without success, then an option is to contact customer service to see if they can help you under warranty. You can contact Keurig customer support at 866-901-BREW(2739).

Our dealings with their customer service, and feedback we’ve received from other Keurig owners, have been generally positive.

If your warranty has expired, you may want to try some more challenging fixes or purchase a new machine.

Why Won’t My Keurig Work?

Struggling with a broken brewer is not a great start to the day. Knowing why your Keurig won’t work might help you understand what’s going on and how to fix it. Here are some issues that can lead to problems:

  • You dropped your machine, which might have broken internal parts.
  • You’re new and don’t know how to use a Keurig or the Carafe system .
  • You use hard water, which can cause mineral buildup and scaling.
  • You’ve moved your machine around a lot, and there are air bubbles trapped in the line.
  • When putting the parts together, they are not seated or installed correctly.
  • You didn’t give your machine enough warmup time, especially when using cold water.
  • Your Keurig has a recall for your problem.

If none sound familiar, then looking at the problem itself might help you. See the next section for specific problems.

All Keurig Coffee Maker Problems

If you’ve tried all my troubleshooting steps and your Keurig is still not working, here is a list of problems and where to find more information on how to fix your machine.

Keurig Machine Problems

  • Won’t Turn On
  • Keeps Shutting Off
  • Descale Light Stays On
  • Lights Are Blinking
  • Not Brewing Coffee Or A Full Cup
  • Won’t Heat Or Not Hot Enough
  • Stuck On Preheating Mode
  • Won’t Stop Pumping Water Or Leaking After Brewing
  • Making Noise When Drawing Water

Keurig Error Messages

  • Says Descale, But Won’t Brew
  • Still Says Descale After Descaling
  • Says Add Water But It Is Full
  • Says Brewing, But Nothing Happens
  • Says Auto Off Set

Keurig Coffee Problems

  • Coffee Grounds In Cup Problem
  • Weak or Watery Coffee Problem
  • Doesn’t Taste Good Anymore
  • Tastes Burnt Or Tastes Like Plastic

Final Thoughts

When the frustration of not getting your morning brew is compounded by a machine that won’t work no matter what you do, it’s enough to ruin your day.

If your warranty has passed and everything you’ve tried hasn’t fixed your machine, it’s probably time to buy a new Keurig .

I know they can be expensive, but when comparing buying coffee from your local shop every morning, the expense might not seem so bad.

A new Keurig is also a great gift idea for when friends and family ask you what you would like for your birthday or Christmas.

But I hope it didn’t get to that point and that this guide was able to help you fix your Keurig coffee maker problems.

Written By Tara Williams

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COMMENTS

  1. Keurig 2.0 Troubleshooting: 16 Common Problems and How to Fix Them

    How to set up Keurig 2.0. You will find a step-by-step guide in the manual and it's important to follow all the steps correctly. 1. Plug in the brewer. 2. Lift the handle and remove the shipping disk. 3. Rinse the water reservoir, fill it with water and return to the unit. 4.

  2. Keurig Troubleshooting: Quickly Fix 15+ Most Common Problems

    Most Common Keurig Problems. Problem 1: Keurig Isn't Working / Brewing Coffee Properly. Problem 2: Keurig Won't Turn On. Problem 3: Keurig Keeps Shutting Off by Itself. Problem 4: Keurig Machine is Leaking Water. Problem 5: Coffee Is Tasting Like Feet All of a Sudden. Problem 6: Keurig 2.0 Showing "add more water".

  3. Keurig Troubleshooting: How To Fix 10 Common Problems

    Remove water from the reservoir and the drip tray. Remove coffee pods and filter. Add a 1:1 water and Keurig descaling solution ratio to the machine's water tank. Run a descaling cycle depending on the instructions of your model. Run a few cycles of water-only rinsing.

  4. 10 Keurig Coffee Maker Problems (And How To Fix Them)

    Step 1: Prepare the brewer by emptying the water reservoir and drip tray. If you use a filter, remove this from the reservoir before adding the descaling solution. Step 2: Fill the water reservoir with the descaling solution and replace it. Step 3: Place a coffee cup on the drip tray beneath the brewer.

  5. Keurig 2.0-400 Troubleshooting

    Locate the top entrance needles on the underside of the lid. Hold the brewer handle upward with one hand, while using the other hand to gently clean out any grounds from the needles using a straightened paperclip or similar tool. Lower the handle and run two water-only brew cycles. Ensure that no K-Cup pod is inserted while doing so.

  6. Keurig Troubleshooting: 12 Quick Fixes for Your Coffee Maker

    You can descale your Keurig using Keurig cleaning solution or a mix of half water and half vinegar. Pour the solution into the reservoir and run several cycles without a K-cup until the reservoir is empty. Then wash the reservoir and run a few more cycles with just water to flush out the vinegar or cleaning solution. 5.

  7. Keurig Troubleshooting Guide [25 Problems With Solutions]

    First, try putting more coarse-ground coffee into your reusable K-cup. If that fails then try a different reusable K-cup. If that fails then clean your bottom needle. This problem seems to be particularly common among machines that use "Multistream Technology" - namely the K Supreme and K Slim range of machines.

  8. Keurig Coffee Maker Troubleshooting

    This is a common problem especially with the Keurig 2.0 machines. The main issues with the touchscreen are usually: the screen goes all blank or it doesn't work at all. Here is a Keurig 2.0 troubleshooting for a touchscreen that isn't turning on: Unplug the brewer then plug it back in.

  9. Keurig Troubleshooting 101 For Most Common Problems

    Keurig stuck on brewing. If your Keurig is stuck on brewing, you may need to do a hard reset. Unplug your Keurig and remove the water reservoir. Leave the water reservoir out and the Keurig unplugged for a couple of minutes. Replace the water reservoir and plug the Keurig back in. This should do the trick!

  10. Do-It-Yourself Diagnostics: Your Guide to Keurig Troubleshooting

    Whether you plan on fixing a classic Keurig 2 0 or a compact Keurig k40 machine, here are the different ways you can troubleshoot various common problems associated with Keurig coffee makers. Doing these simple steps provide a quick fix to your Keurig problems, helping you save money and time, ensuring you still get a great cup of coffee at the ...

  11. Keurig Troubleshooting: 10 Problems And How To Fix Them

    Step 1: Cleaning. If the coffeemaker appears to be clogged, clean it with a mixture of white vinegar and water. Assuming your coffee maker has a 12-cup capacity, you should use 11 cups of vinegar and 1 cup of water. Fill a coffee pot to the 11-cup mark with vinegar, then fill it with water to the 12-cup mark.

  12. 15 Keurig Coffee Maker Problems

    If the light still doesn't flash, turn the machine off and place a mug on the drip tray. Hold the "Brew" button, and don't release it until all the water is in the mug. 14. Keurig Is Stuck In Preheating Mode. If you have an older Keurig coffee maker, like the Keurig 2.0 K400, it may become stuck in preheating mode.

  13. Keurig Troubleshooting and Instructions

    19. Help, I Have Keurig 2.0 Carafe Problems - My Carafe is Not Working. Every carafe for every coffee maker is exclusive. Your Keurig coffee makers carafe is designed to fit only the Keurig 2.0 machine. If not seated properly, there won't be any brewing. Take the drip tray out, and align it perfectly again to get it to work.

  14. Keurig 2.0 coffee maker Troubleshooting and FAQs(20 issues and

    If all of those steps fail to solve the problem, you may need to call Keurig customer service. Keurig 2.0 says add water but it is full. If your Keurig 2.0 coffee maker is displaying the "add water" message even though the water reservoir is full, there are a few things you can try to fix the issue.

  15. Keurig Not Working? 12 Common Problems

    Keurig Problem 1: My coffee maker is not working. The most common complaint about the Keurig coffee makers that can be seen over the internet is "my Keurig stopped working," or it simply quits working after a shorter period of time.. The main reason for this Keurig malfunction with coffee machines is the quality of water you're using. If you're using tap water in Keurig machines, the ...

  16. Keurig Coffee Maker Problems (Keurig Troubleshooting)

    My Keurig won't brew. When Keurig says descale but won't brew, you should descale the brewer. If you're not getting the descale message but your Keurig is not brewing or pumping water, try these fixes: 1. Unplug the brewer and plug it back in. 2. Lift and put back the water tank to make sure it's placed properly. 3.

  17. A Comprehensive Guide for Keurig Owners

    To resolve this, unplug your Keurig brewer and allow it to cool for a while. Remove the reservoir and clean it using a piece of cloth. Remove the pod, get rid of the needle and clean it using a cleaning tool. After this, get rid of the liquid and descale your coffee brewer.

  18. 20 Keurig Coffee Maker problems: Troubleshooting Guide

    First, make sure that the coffee maker is plugged in and that the power switch is turned on. If it still doesn't work, try resetting it by unplugging it for 30 seconds and then plugging it back in. If the coffee machine still isn't brewing, there may be an issue with the water supply.

  19. Problem With Your Keurig Coffee Brewer? We Can Help

    No one seems to have my specific problem. I have a Keurig 2.0 brewer which makes single cups or a carafe. The problem is that all the after-market single and carafe cups designed for this brewer stop working after one or two brews. The carafe cups don't work at all after 1 or 2 brews, and the single cups last at most 3 or 4 brews.

  20. Keurig 2.0 Not Dispensing Water

    Fill the water reservoir once again and try to brew normally. In this way, the air present in the device will leave the machine and the coffee maker will pump out water once more. If the problem persists, you can move on to the next possible solution. Reason 3. The 'More Water Please' Message.

  21. Partial Brewing Keurig 2.0

    Keurig's customer support team can be contacted, toll-free, on: 1-800-361-5628 (for Canadian residents). For those in the USA their number is: 866‑901‑BREW (866‑901‑2739). All that you will need is the brewer's serial number, which we have a short guide to help with too. Next post: K40 Partial Cup Brewing. Previous post: Keurig ...

  22. Troubleshooting Keurig Coffee Maker Problems

    So let's start with some general troubleshooting steps to try to get your Keurig brewing again without breaking your warranty. 1. Unplug Your Machine And Plug It Back In. Unplug your Keurig for 5 minutes, up to 2 hours if you have the time, to allow all power to drain from it, and then plug it back in.

  23. Keurig 2.0: Heating Problems

    Keurig 2.0: Heating Problems. Jill. Water will not move into the bottom to heat. The problem that Jill emails about today sounds like a water pump failure on her Keurig 2.0 brewer. The purpose of the pump is to move water from the reservoir holder into the boiler unit for heating. How this often shows up is the pump attempts to do this, perhaps ...

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    Improving collaborative problem-solving skills via automated feedback and scaffolding: a quasi-experimental study with CPSCoach 2.0. Authors: D'Mello, S.K., Duran ...