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Business Support Specialist Resume Examples

Writing a resume as a business support specialist can be a difficult endeavor. It is often difficult to know which elements to include and which to omit, as well as how to present them in a compelling way. This guide will provide tips and advice on how to craft a strong resume that will land you an interview. It will provide examples of what a successful business support specialist resume looks like, as well as how to highlight your unique qualifications and experiences to stand out among other applicants.

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Business Support Specialist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Dynamic, results- driven professional offering 6+ years of progressive experience in business operation and customer service. Proven success in providing excellent customer service, resolving conflicts and developing successful business operations through effective planning and implementation. Possess strong organizational, communication, critical thinking and problem- solving skills.

Core Skills :

• Customer Service
• Business Operations
• Problem Analysis and Resolution
• Financial and Administrative Management
• Conflict Resolution
• Communication and Interpersonal Skills
• Strategic Planning
• Microsoft Office Suite

Professional Experience :

Business Support Specialist, ABC Corporation – New York, NY 2019–Present

• Develop business operations and implement strategies for achieving maximum efficiency
• Oversee financial and budgeting processes for the business
• Handle customer inquiries, concerns, and complaints
• Assist in resolving conflicts and finding solutions
• Monitor and analyze data to identify areas of improvement
• Develop and implement new policies and procedures to streamline operations
• Coordinate with other departments to ensure business objectives are met

Business Operations Manager, XYZ Corporation – New York, NY 2016–2019

• Developed and implemented strategies and plans to improve business operations
• Monitored financial processes and conducted budget reviews to ensure compliance
• Assisted in resolving customer complaints and providing excellent customer service
• Created and maintained accurate documentation and records
• Developed and maintained relationships with key clients and stakeholders

Education :

Bachelor of Business Administration, ABC University – New York, NY 2016

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Business Support Specialist Resume with No Experience

Recent college graduate seeking to leverage strong communication and problem- solving skills to efficiently support the business operations of a growing organization. Well- versed in the use of software programs, databases, and customer service practices.

• Superior customer service
• Excellent verbal and written communication
• Strong attention to detail
• Ability to work under pressure
• Capable of multi- tasking
• Proficiency in Microsoft Office Suite
• Conflict resolution

Responsibilities :

• Ensure efficient operations through customer service and support
• Assist in developing and implementing operational strategies
• Monitor customer inquiries and provide prompt responses
• Provide accurate and timely data entry
• Accurately interpret customer needs and provide appropriate solutions
• Create and maintain detailed records and reports
• Resolve conflicts and disputes in a timely manner
• Assist in the development of new processes and procedures
• Maintain a positive customer service attitude in all interactions

Experience 0 Years

Level Junior

Education Bachelor’s

Business Support Specialist Resume with 2 Years of Experience

Highly organized and detail- oriented Business Support Specialist with 2 years of experience working with businesses. Possess a strong dedication to customer service, problem solving, and process improvement. Excellent at managing multiple tasks and finding creative solutions to challenging problems. Possess extensive experience with developing and tracking budgets, organizing and analyzing data, and providing administrative support. Committed to providing excellent customer service and putting the customer’s needs first.

• Business Management
• Financial Analysis
• Data Analysis
• Process Improvement
• Problem Solving
• Administrative Support
• Developing and tracking budgets for various projects
• Assisting in the creation and implementation of processes and procedures
• Performing data entry, analysis, and reporting
• Organizing and analyzing large amounts of data
• Providing administrative support to management
• Providing customer service support to customers
• Coordinating events and meetings
• Creating and updating reports and documents
• Assisting in the development of marketing materials and strategies

Experience 2+ Years

Business Support Specialist Resume with 5 Years of Experience

Dedicated and customer- centric Business Support Specialist with 5+ years of experience in the IT industry. Possess excellent customer service, troubleshooting, and technical skills. Skilled in establishing and maintaining good client relations. Able to work in a fast- paced environment and manage multiple tasks simultaneously. Ensured client satisfaction and loyalty by providing timely and accurate solutions.

• Customer Support
• Troubleshooting
• Tech Support
• Time Management
• Good Communication
• Multi- tasking
• Provided customer support and technical assistance to clients
• Managed customer inquiries, requests and complaints
• Resolved technical issues and provided accurate solutions to clients
• Monitored customer satisfaction and loyalty
• Assisted with customer onboarding and training
• Identified opportunities to improve customer experience
• Created and updated customer accounts in the system
• Followed up with customers to ensure their issue was resolved
• Provided up- to- date information on products and services

Experience 5+ Years

Level Senior

Business Support Specialist Resume with 7 Years of Experience

An experienced Business Support Specialist with 7 years of experience in providing administrative and technical support to help businesses succeed. A highly organized, detail- oriented individual, with excellent communication and problem- solving skills, and the ability to work independently or collaboratively to meet business objectives.

• Ability to work independently or collaboratively
• Proficient with Microsoft Office applications
• Excellent communication and problem- solving skills
• Highly organized and detail- oriented
• Proven track record of providing excellent customer service
• Ability to multitask and prioritize tasks
• Knowledge of common business processes
• Provide administrative and technical support to business operations
• Assist with the implementation of business processes
• Create and maintain business records
• Monitor and track business performance indicators
• Assist in the development of data- driven business strategies
• Analyze and report on business activities
• Develop and implement customer service protocols
• Manage customer inquiries and provide support
• Work with vendors and customers to resolve issues

Experience 7+ Years

Business Support Specialist Resume with 10 Years of Experience

Diligent and detail- oriented Business Support Specialist with 10 years of experience providing administrative and customer support to various departments. Skilled in managing multiple projects and operations, swiftly resolving customer inquiries and complaints, and leveraging various office software to manage and organize data. Proven track record of increasing customer satisfaction, improving operational efficiency, and managing customer accounts.

• Strong customer service and communication skills
• Superb organizational and multi- tasking abilities
• Proficient with Microsoft Office Suite, Adobe Creative Suite and other software
• Experience with customer databases and customer relationship management systems
• Exceptional troubleshooting and problem- solving skills
• Ability to analyze and interpret data
• Provide customer support by handling customer inquiries and complaints in a timely, professional manner
• Manage customer accounts, including account setup, billing, and payments
• Analyze customer inquiries and complaints to identify and resolve underlying issues
• Prepare and maintain customer account records, reports, and documents
• Develop and implement strategies for improving customer service and operational efficiency
• Leverage various office software to track and manage customer data
• Assist with special projects as needed

Experience 10+ Years

Level Senior Manager

Education Master’s

Business Support Specialist Resume with 15 Years of Experience

A business support specialist with 15 years of experience providing efficient and quality operational support for businesses and organizations. Possess excellent organizational and problem- solving skills and the ability to work well with others. Proficient in utilizing a variety of computer software and applications to maximize efficiency. Highly successful in developing processes and procedures to streamline operations, as well as developing and implementing customer service plans.

• Proven ability to work independently and as part of a team
• Strong knowledge of computer software, including Microsoft Office
• Excellent written and verbal communication skills
• Highly organized and detail oriented
• Excellent customer service and problem- solving skills
• Managed daily operations, including handling customer inquiries and ensuring customer satisfaction
• Assisted with the development and implementation of customer service plans
• Developed and maintained processes and procedures to streamline operations
• Maintained accurate records and tracked customer service metrics
• Developed and maintained customer databases and contact lists
• Assisted with the coordination and scheduling of customer service- related events
• Developed and implemented training plans for customer service representatives
• Monitored customer feedback and implemented solutions to enhance customer satisfaction
• Ensured compliance with customer service standards and regulations

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Business Support Specialist resume?

A Business Support Specialist is an essential role in any company, providing support to the business and its staff. If you are looking to get hired as a Business Support Specialist, your resume should include the following information:

• Professional Summary: A brief synopsis of your past work experience, qualifications, and achievements related to the Business Support Specialist role.
• Education: Any professional training or academic qualifications you have obtained related to business support.
• Work Experience: A comprehensive list of your past roles, duties, and achievements related to the job.
• Technical Skills: A list of the software, hardware, and other technical knowledge required for the role.
• Interpersonal Skills: A highlight of your communication, problem-solving, and customer service abilities.
• Special Projects: A list of any relevant projects you have completed related to business support or other relevant experience.
• Certifications: Any relevant certifications you have obtained that could be beneficial to the role.

By including the above information on your resume, you can demonstrate to employers that you possess the necessary skills and qualifications for the role of a Business Support Specialist.

What is a good summary for a Business Support Specialist resume?

When applying for a position as a Business Support Specialist, you need to make sure your resume stands out from the crowd. A great way to do this is by creating a resume summary that highlights your specific skills and experience. This summary should include your experience with customer service, problem solving, and business administration. Additionally, you should explain any technical skills you have and briefly mention any relevant job experience. The goal is to demonstrate that you have the necessary skills and experience to be an effective Business Support Specialist. With the right summary, you can be sure to make a strong impression on potential employers and make your resume stand out from the crowd.

What is a good objective for a Business Support Specialist resume?

What is a Good Objective for a Business Support Specialist Resume?

In a competitive job market, it is important to stand out from the crowd to land the position you want. One way to do this is to create an effective resume objective for your resume as a Business Support Specialist. A good objective should document your qualifications and experience, demonstrate your enthusiasm for the role, and show why you are the right fit for the job.

Here are some tips for creating an effective objective for a Business Support Specialist resume:

• Identify your relevant qualifications and experience: Your objective should highlight your relevant qualifications and experience. Describe the skills and accomplishments that make you a great candidate for the job.
• Demonstrate your enthusiasm for the role: Your objective should be enthusiastic and show that you are genuinely excited about the role. Explain why you believe this job is the right fit for you and how you plan to contribute to the company.
• Demonstrate your commitment to the company: Show that you are committed to the company and demonstrate how you can make a lasting impact. Explain how your skills, knowledge, and experience can benefit the company and how you plan to use them to make a difference.
• Showcase your accomplishments: Demonstrate some of your most impressive accomplishments and quantify your results if possible. Show the hiring manager that you have the experience and knowledge necessary to succeed in the role.

By following these tips, you can create a compelling objective for your Business Support Specialist resume that will help you stand out from the competition and make a lasting impression.

How do you list Business Support Specialist skills on a resume?

.When creating a resume for a Business Support Specialist position, it is important to include a comprehensive list of the skills you possess that make you a great candidate for the job. Here are some of the skills you should consider adding to your resume when applying for a Business Support Specialist position:

• Analytical and Problem-Solving Skills: Business Support Specialists must be able to identify problems, analyze them and come up with creative solutions. Be sure to highlight your analytical and problem-solving skills on your resume.
• Communication Skills: Business support specialists must possess strong written and verbal communication skills in order to effectively communicate with clients and colleagues.
• Interpersonal Skills: Business Support Specialists must have the ability to build rapport with clients, colleagues, and vendors.
• Technical Expertise: Business Support Specialists must have a comprehensive understanding of the technical tools and software used in the organization.
• Attention to Detail: Business Support Specialists must pay attention to detail in order to accurately record and document data.
• Time Management: Business Support Specialists must possess strong time management skills in order to handle multiple tasks and prioritize work accordingly.
• Organization: Business Support Specialists must be able to stay organized and manage their workload efficiently.

By including these skills on your resume, you can increase your chances of being considered for a Business Support Specialist position.

What skills should I put on my resume for Business Support Specialist?

When applying for a job as a Business Support Specialist, it is important to have a well-crafted resume that highlights your key skills. A Business Support Specialist provides administrative support to senior executives and assists with daily operations. To showcase your qualifications to a potential employer, consider listing the following skills on your resume:

• Computer Skills: As a Business Support Specialist, you will need to be proficient in a variety of computer programs, including Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, and other related business software.
• Strong Communication: Being able to communicate effectively with colleagues, customers, and vendors is essential to success as a Business Support Specialist. Demonstrating your ability to communicate effectively and professionally on your resume will be beneficial.
• Organizational Skills: Business Support Specialists are expected to handle a variety of tasks at any given time. Demonstrating your ability to stay organized, prioritize tasks, and handle multiple responsibilities simultaneously will be beneficial.
• Problem-Solving: A Business Support Specialist is often called upon to assist with solving problems and troubleshooting issues. Being able to think critically and come up with creative solutions will be a large asset for potential employers.
• Time Management: A Business Support Specialist needs to have excellent time management skills in order to be successful. Demonstrating your ability to manage your time and stay on task will be beneficial.
• Attention to Detail: Being detail-oriented is critical when working as a Business Support Specialist. Showcasing your ability to pay attention to small details and ensuring accuracy will be beneficial.

Including these skills on your resume will help employers see that you have the qualifications necessary to be successful in this position.

Key takeaways for an Business Support Specialist resume

When crafting a resume for a Business Support Specialist, there are several key takeaways to keep in mind. First and foremost, ensure that your resume is tailored to the industry and position you are applying for. Focus on highlighting the skills and experience you have that are directly applicable to the role. Additionally, it is important to showcase your ability to take initiative, think on your feet, and be a team player.

Include a list of the key skills and technologies you have experience with, such as customer service, communication, Microsoft Office, financial software, and scheduling programs. Showcase any certifications or trainings you have had related to the position. Demonstrate your attention to detail by avoiding typos and listing your contact information in a consistent and professional format.

When discussing your work experience, emphasize any achievements or successes you have had in previous roles. Highlight the ways in which you have added value to the company. Include any awards you have received for your work as well.

Finally, make sure that your resume is free of errors and well formatted. Utilize bullet points to make it easier for the reader to quickly find the information they need. You want to make sure your resume stands out from the competition and illustrates why you are the ideal candidate for the position.

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1 Business Support Resume Example for Your 2024 Job Search

Business Supports are the backbone of any organization, ensuring that all operations run smoothly and efficiently. Just like a well-oiled machine, your resume should function as the ultimate Business Support for your career, showcasing your ability to streamline processes and provide essential assistance. In this guide, we'll explore how to craft a resume that reflects your proficiency in providing top-tier business support, positioning you as the indispensable asset you truly are.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Business Support Resumes:

• Providing administrative support to ensure efficient operation of the office, including managing calendars, scheduling meetings, and organizing travel arrangements.
• Assisting with the preparation of business reports, presentations, and proposals to support decision-making processes.
• Handling customer inquiries and complaints, providing high-quality customer service, and escalating issues to the appropriate departments when necessary.
• Maintaining and updating company databases, ensuring that records are accurate and up to date.
• Supporting financial operations, such as processing invoices, tracking expenses, and assisting with budget preparation.
• Facilitating internal communication by distributing memos, emails, and updates to ensure all staff members are informed of important information.
• Coordinating with different departments to ensure smooth business operations and project completion.
• Managing office supplies inventory and placing orders to ensure necessary equipment and materials are available.
• Assisting with human resources tasks, including onboarding new employees, maintaining employee records, and coordinating training sessions.
• Implementing and maintaining procedures/office administrative systems to improve efficiency.
• Supporting the management team with ad-hoc tasks and special projects as required.
• Ensuring compliance with company policies, industry regulations, and legal requirements by keeping abreast of new legislation and guidelines.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Business Support Resume Example:

• Streamlined office operations by implementing a new digital filing system, reducing document retrieval times by 40% and enhancing data confidentiality compliance.
• Coordinated a series of international business events, managing logistics for over 300 participants, which led to a 25% increase in stakeholder engagement and partnership opportunities.
• Played a pivotal role in the financial management of the department, assisting with budget preparation and expense tracking that contributed to a 15% cost reduction in office expenditures over one fiscal year.
• Developed and executed a comprehensive customer service strategy, resulting in a 35% improvement in customer satisfaction ratings and a 20% decrease in response time to inquiries.
• Facilitated the onboarding of 50+ new employees with a structured orientation program, leading to a 30% increase in new hire productivity within the first three months.
• Assisted with the migration of company data to a cloud-based system, ensuring zero downtime and maintaining 100% data integrity during the transition.
• Optimized scheduling and calendar management for C-level executives, improving time efficiency by 50% and enabling a more strategic focus on core business activities.
• Conducted in-depth research and analysis to support a major business expansion decision, which contributed to a successful market entry and a 10% increase in company revenue.
• Led a cross-departmental initiative to standardize internal communication protocols, resulting in a 40% reduction in miscommunication incidents and a more cohesive organizational culture.
• Digital filing and data management
• Event planning and coordination
• Financial management and budgeting
• Cost reduction strategies
• Customer service excellence
• Employee onboarding and training
• Cloud-based systems migration and management
• Scheduling and calendar management
• Business research and analysis
• Strategic planning and decision making
• Internal communication standardization
• Project management
• Stakeholder engagement
• Time management and prioritization
• Process optimization
• Team collaboration and cross-functional coordination
• Document control and confidentiality
• Productivity improvement strategies
• Data integrity and security
• Organizational culture development

High Level Resume Tips for Business Supports:

Must-have information for a business support resume:.

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies
• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Business Supports:

Business support resume headline examples:, strong headlines.

• These headlines are compelling because they immediately convey the candidate's experience level, specific achievements, and relevant skills. They highlight the ability to work with high-profile clients, showcase quantifiable improvements in efficiency, and emphasize strengths in key areas such as project management and communication, which are critical for a Business Support role.

Weak Headlines

• The headlines are too generic and fail to capture the unique strengths or achievements of the candidate. They lack quantifiable metrics, such as the number of projects managed or the percentage of process improvements, and they do not highlight any specific industry experience or technical proficiencies that could set the candidate apart from others in the field.

Writing an Exceptional Business Support Resume Summary:

Business support resume summary examples:, strong summaries.

• These summaries are strong because they clearly outline the candidates' extensive experience, specific skill sets, and quantifiable achievements that are directly relevant to the role of Business Support. Each example demonstrates the ability to improve processes, manage projects, and support business operations, which are critical competencies for the position. The inclusion of metrics such as reduced overhead, increased productivity, and decreased manual workloads provides concrete evidence of their impact, making these candidates highly attractive to potential employers.

Weak Summaries

• The summaries provided are weak because they are too generic and lack specificity regarding the candidates' achievements, skills, and the impact they had in their previous roles. They do not quantify the experience or provide concrete examples of how their support has improved business operations or contributed to organizational goals. To make these summaries stronger, they should include specific accomplishments, relevant metrics, or particular areas of expertise that align with the needs of the hiring organization.

Resume Objective Examples for Business Supports:

Strong objectives.

• These objectives are strong because they clearly articulate the candidates' readiness to apply their skills, education, and enthusiasm to the Business Support role. They demonstrate a commitment to contributing to the company's operations and strategic goals, which is exactly what hiring managers look for in less-experienced candidates who can grow with the organization.

Weak Objectives

• These objectives are weak because they are too vague and lack details that would make a candidate stand out. They do not mention any specific skills, experiences, or goals related to the Business Support role. Additionally, they focus more on what the candidate wants to gain rather than what they can offer to the employer, which is less compelling from a hiring manager's perspective.

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Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your business support work experience:, best practices for your work experience section:.

• Highlight your ability to streamline processes: Provide examples of how you've improved efficiency within the business, such as implementing new software systems or optimizing workflow, and quantify these achievements with metrics when possible.
• Emphasize your support in achieving business goals: Detail your role in specific projects or initiatives that contributed to the company's success, such as supporting a product launch or aiding in the attainment of sales targets.
• Showcase your problem-solving skills: Describe situations where you identified issues that could impact business operations and the steps you took to resolve them, emphasizing the positive outcomes.
• Demonstrate your organizational skills: Explain how you've managed schedules, coordinated meetings, or handled logistics to ensure smooth business operations, and how this has benefited your team or company.
• Illustrate your communication prowess: Provide examples of how you've effectively communicated with stakeholders, managed correspondence, or facilitated information flow within the organization.
• Detail your proficiency in business tools: Mention your experience with specific software, databases, or systems that are relevant to business support roles, such as CRM platforms, project management tools, or financial software.
• Exhibit your customer service orientation: If applicable, describe how you've supported customer needs, resolved client issues, or contributed to customer satisfaction and retention.
• Include any relevant certifications or training: If you've completed courses or obtained certifications that are pertinent to business support, such as administrative management or IT support, make sure to list them.
• Reflect on your adaptability and resilience: Share instances where you've successfully adapted to changes within the business or industry, showing your ability to handle uncertainty and maintain performance.
• Use action verbs and specific language: Start each bullet point with a strong action verb and use clear, concise language to describe your responsibilities and achievements, avoiding vague terms and acronyms that might not be universally understood.

Example Work Experiences for Business Supports:

Strong experiences.

• Streamlined administrative processes for a team of 50 employees, introducing a digital filing system that reduced document retrieval times by 40% and increased overall operational efficiency.
• Coordinated with IT and finance departments to implement a new expense reporting platform, leading to a 30% reduction in processing errors and a 20% faster reimbursement cycle for employees.
• Developed and executed a comprehensive training program for new hires that improved employee retention rates by 25% and increased productivity by 15% within the first three months of employment.
• Orchestrated a company-wide initiative to adopt sustainable business practices, resulting in a 10% reduction in waste and a 5% decrease in energy costs within the first year.
• Facilitated communication between cross-departmental teams to ensure project alignment, which led to the on-time delivery of 95% of projects and a 10% increase in stakeholder satisfaction.
• Managed vendor relationships and negotiated contracts that achieved a cost savings of $200,000 annually without compromising service quality or delivery timelines.
• Implemented a customer relationship management (CRM) system that enhanced data accuracy by 35% and enabled the sales team to increase lead conversion rates by 20%.
• Designed and led a quarterly business review process that provided critical insights into performance metrics, driving a strategic shift that increased market share by 5% in a competitive sector.
• Played a pivotal role in a company restructuring, which involved the seamless transition of 100+ employees to new roles, maintaining morale and productivity throughout the change.
• The work experiences listed above are impactful because they demonstrate the Business Support professional's ability to improve operational efficiency, manage costs, and contribute to strategic initiatives. Each example includes specific metrics that quantify the individual's contributions, showcasing their problem-solving skills and their impact on the company's bottom line. The use of action verbs such as "streamlined," "coordinated," "developed," and "implemented" positions the candidate as a proactive and results-driven professional, which is highly attractive to hiring managers.

Weak Experiences

• Assisted with the coordination of business meetings and events, ensuring all necessary materials were prepared in advance.
• Handled routine office tasks, such as managing emails, answering phone calls, and maintaining office supplies.
• Supported the implementation of new administrative procedures, contributing to the organization of company records.
• Provided administrative support to the sales team, helping to prepare presentations and reports for client meetings.
• Participated in the documentation of business processes, aiming to increase efficiency within the team.
• Assisted in the management of the company's CRM system, ensuring customer data was up to date and accurate.
• Helped organize team schedules and appointments, coordinating with multiple departments to avoid conflicts.
• Contributed to the preparation of monthly financial reports by collecting and summarizing data.
• Supported various departments with ad-hoc projects, including research and data entry tasks.
• The examples provided are weak because they are vague and fail to convey the candidate's impact on the organization. They lack measurable achievements and do not demonstrate how the candidate's support translated into tangible benefits for the business. To strengthen these bullet points, the candidate should include specific outcomes, such as how their assistance improved process efficiency or contributed to the success of events and projects, and use more dynamic action verbs to describe their role in these accomplishments.

Top Skills & Keywords for Business Support Resumes:

Top hard & soft skills for business supports, hard skills.

• Customer Relationship Management (CRM) Software
• Microsoft Office Suite Proficiency
• Data Entry and Database Management
• Financial Reporting and Analysis
• Project Management Tools (e.g., Asana, Trello)
• Business Process Improvement
• Inventory Management Systems
• Enterprise Resource Planning (ERP) Software
• Document Management and Filing Systems
• Accounting Software (e.g., QuickBooks, SAP)
• Time Management and Scheduling
• Business Writing and Communication

Soft Skills

• Communication and Interpersonal Skills
• Organizational and Time Management Skills
• Problem-Solving and Analytical Thinking
• Adaptability and Flexibility
• Customer Service Orientation
• Teamwork and Collaboration
• Attention to Detail and Accuracy
• Multi-Tasking and Prioritization
• Professionalism and Work Ethic
• Conflict Resolution and Diplomacy
• Initiative and Proactiveness
• Emotional Intelligence and Relationship Management

Go Above & Beyond with a Business Support Cover Letter

Business support cover letter example: (based on resume), resume faqs for business supports:, how long should i make my business support resume.

The ideal length for a Business Support resume is typically one to two pages, depending on your experience and the relevance of your past roles to the position you're applying for. Here's how to determine the appropriate length for your resume: **Relevance over Quantity:** Focus on including the most pertinent information that showcases your qualifications for the Business Support role. Highlight your experience in administrative tasks, customer service, data management, or any other relevant areas. If you have a long career history, you may not need to detail early or unrelated positions. **Highlight Achievements:** Rather than listing every duty you've had, concentrate on specific achievements and contributions you've made in your past roles. Use bullet points to describe how you've improved processes, saved time, or contributed to team success. Quantify these accomplishments when possible to provide a clear picture of your impact. **Tailor Your Content:** Customize your resume for the job you're applying for by emphasizing the skills and experiences that align with the job description. This not only makes your resume more relevant but also helps you keep it concise by removing unrelated information. **Format Wisely:** Use a clean, professional format that allows for white space and easy readability. Opt for bullet points and short paragraphs, and choose a standard font to ensure that your resume is accessible and appears uncluttered. **Edit Rigorously:** Proofread your resume to remove any redundancies or unnecessary jargon. Strong, active language can convey your responsibilities and achievements succinctly, making a more compelling case for your candidacy in fewer words. In summary, a Business Support resume should be long enough to convey your relevant experience and achievements without overwhelming the reader. By focusing on the quality of the content rather than the quantity, you can create a powerful resume that fits within the one to two-page standard.

What is the best way to format a Business Support resume?

The ideal resume format for a Business Support professional should be structured to highlight your organizational skills, ability to manage tasks efficiently, and support business operations effectively. Here are some key considerations and tips for crafting your Business Support resume: **Clear and Professional Layout:** Choose a clean, professional layout that allows for easy navigation. Avoid overly complicated designs that can distract from the content. A simple, elegant format can make a strong impression. **Contact Information:** Place your name and contact information at the top of the resume. Ensure your email address and phone number are current and professional. **Summary or Objective:** Start with a brief summary or objective that clearly states your career goals and what you bring to the table. This should be tailored to the Business Support role you're applying for. **Relevant Skills Section:** Create a dedicated section for your skills that are relevant to Business Support roles. This may include proficiency in office software, customer service, project management, and communication skills. Use bullet points for readability. **Professional Experience:** List your work experience in reverse chronological order, with your most recent job first. For each position, include your title, the company name, and the dates of employment. Under each role, use bullet points to describe your responsibilities and achievements, focusing on those that demonstrate your support skills and contributions to business operations. **Quantifiable Achievements:** Whenever possible, quantify your achievements with numbers or percentages to show the impact of your work. For example, "Reduced office supply expenses by 20% through strategic vendor negotiations." **Education and Certifications:** Include your educational background, starting with the highest degree earned. Also, list any relevant certifications or training that pertain to Business Support roles. **Additional Sections:** If applicable, add sections for volunteer work, professional memberships, or additional qualifications that may be relevant to the role and demonstrate your commitment to the field. **Consistency and Readability:** Maintain consistency in your use of font, size, and formatting throughout the document. Use headings and subheadings to organize sections, and ensure there is enough white space to make the resume easy on the eyes. **Proofread:** Finally, proofread your resume multiple times to eliminate any typos or grammatical errors. Consider having a colleague or mentor review it as well. Remember, the goal of your resume is to make a compelling case for why you are the best candidate for the Business Support position. Tailor your resume to each job

Which Business Support skills are most important to highlight in a resume?

When crafting your Business Support resume, it's essential to include keywords and action verbs that align with the core responsibilities and skills required for the role. Here are some you might want to consider: **Keywords:** - Customer Service - Data Analysis - Process Improvement - Project Management - Reporting - Compliance - Administrative Support - Scheduling - Documentation - CRM (Customer Relationship Management) - ERP (Enterprise Resource Planning) - Efficiency Optimization - Cost Reduction - Quality Assurance - Risk Management - Stakeholder Engagement - Technical Support - Training & Development **Action Verbs:** - Coordinated - Managed - Implemented - Streamlined - Facilitated - Analyzed - Optimized - Developed - Executed - Monitored - Assisted - Supported - Resolved - Enhanced - Maintained - Negotiated - Organized - Delivered Remember to use these keywords and action verbs in the context of specific achievements and responsibilities. For example, instead of saying "Responsible for customer service," you could say "Enhanced customer satisfaction by implementing a new CRM system and streamlining response times." This showcases not only your role but also the positive outcome of your actions. Tailor these terms to match the job description of the position you're applying for, as this will help your resume pass through Applicant Tracking Systems (ATS) and catch the attention of hiring managers.

How should you write a resume if you have no experience as a Business Support?

Crafting a resume for a Business Support role when you lack direct experience can be a challenge, but with a strategic approach, you can present yourself as a strong candidate. Here’s how to structure your resume to highlight your potential: Focus on Transferable Skills: Identify skills from your previous experiences that are relevant to a Business Support role. These might include organization, communication, customer service, problem-solving, and proficiency with office software. Emphasize these skills in your resume, providing examples of how you've applied them in other settings. Highlight Educational Background: If you have a degree or certifications in business administration, management, or a related field, make sure to feature this prominently on your resume. Relevant coursework or projects that demonstrate your understanding of business processes and support functions should also be included. Detail Relevant Experiences: Think about any volunteer work, internships, or part-time jobs where you've performed tasks that could relate to Business Support. This could include organizing events, managing schedules, handling inquiries, or maintaining records. Describe these experiences, focusing on your responsibilities and the skills you developed. Showcase Your Technical Proficiency: Business Support often requires the use of various software and tools. List any technical skills you have, such as proficiency with Microsoft Office Suite, CRM software, or any other relevant applications. Demonstrate Soft Skills: Soft skills are crucial in Business Support roles. Showcase your ability to work in a team, your attention to detail, and your adaptability. Provide examples of situations where you've successfully used these skills. Include a Summary Statement: Start your resume with a summary statement that encapsulates your enthusiasm for the Business Support field and your eagerness to bring your transferable skills to the role. This statement should be tailored to the specific job you're applying for, indicating your commitment to growing in this career path. Remember, your resume is your opportunity to tell a compelling story about why you're a good fit for a Business Support role, even without direct experience. Use it to paint a picture of a capable, dedicated professional ready to contribute to a business's success.

Compare Your Business Support Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Business Support job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Business Supports:

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Business Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the business support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Assisting with the day-to-day efficient operation of the Engineering Department
• Invoice Management
• Working closely with a team of 4 Business Development Managers to support their achievement of sales targets
• Participate on Company workgroups and initiatives
• Making sure that all minutes and actions are captured accurately and followed up for both weekly and monthly performance and leadership meetings
• Providing administrative support re: recruitment, staffing and requisition logistics
• Playing an active part in, and contributing to, regular team meetings and work streams to support the overall development of the business
• Assists with the development of test plans and performs UAT for all GM Siebel applications
• Contract Management - including Contract/Amendment/Renewals, Follow up on approvals, work with Support Partners in Sourcing & Vendor Management
• Assist in the creation and maintenance of presentations for seniormanagement on strategy, business performance, and planning initiatives
• Provide Co-Data Owner oversight for the ME Server IT Management process, and manage ME Security IT data permissions
• Develop new and/or improve standard work for alignment, connectivity and transparency across ME Programs
• Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities
• Work with leader to develop a realistic personal career and development path
• Electronic filing of inbound emails
• Mail outs to clients within specified time constraints
• Assist the New Business and Technical Services team with administrative tasks (printing and compilation of establishment packs, trust deeds & other administrative forms)
• Bank cheques and run errands such as post office runs
• Payment allocations onto multiple host systems
• Reconcile banking and postings of payments
• Maintain various reports to keep track of metrics and volumes
• Strong ability to juggle multiple responsibilities, constantly re prioritizing based on new information or shifting deadlines
• Excellent communication skills - ability to work with off shore teams is key
• Excellent sense of ownership and accountability
• Detail oriented
• Excellent computer skills
• Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
• Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
• Excellent understanding of compliance and risk issues
• Illustrates high attention to problem description, detail and impact
• Strong organization and multi-tasking skills

15 Business Support resume templates

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• Business Change Management (formerly Office Management)
• Management of on/off boarding process and verification
• Provision of technology hardware, applications and market data
• Space planning: maintenance of floor plans, move management, cost allocations
• Other: floor access coordination, business continuity coordination support
• Maintain Business Resiliency Plans for the businesses we support
• Update and be responsible for resiliency annual testing, both on line and at the resiliency sites
• Knowledge of Microsoft Office (Excel, Word, and Powerpoint)
• Excellent relationship building skills with the ability to listen well and influence others

Cib-business Support Internship, Based Resume Examples & Samples

• Graduation after December 2015
• Demonstrates initiative, flexibility and the ability to work independently
• Understanding of the local culture in Brazil is a advantage
• Strong planning, organization skills and ability to multi-task
• Strong Excel, PowerPoint and Outlook skills
• Fluency (oral and written) in Portuguese and English required
• Team player with positive attitude

Analyst, Structured Products Business Support Resume Examples & Samples

• CFA candidate level 2 or above
• Minimum 3 year experience working with over-the-counter structured products (eg. Product Control, Risk Management, Middle Office, Front Office)
• Working knowledge of equity derivatives and structured equity products (eg. Reverse convertibles, auto-callables, barrier options, etc)
• High attention to detail and control-focused
• Ability to work under pressure, accept responsibility and deliver
• VBA skill is an asset

CIB F&BM Business Support Management Analyst Resume Examples & Samples

• Review and documentation of CIB Expense Policies
• Review, approval and monitoring of T&E and invoice expenditure referencing CIB Expense Policy
• Centralized corporate card application, delinquency/charge-offs reporting process
• Exception approval and escalation
• Liaising with various support function
• Assisting in reporting initiative, such as expense data analysis and reporting
• Assisting in training related to Expense Policy, financial system (Oracle/Concur), etc
• Assisting in ad hoc Business Support Management project when required
• Project management skill and technology understanding is a must
• Proficiency in both written and spoken English is pre-requisite
• Strong Microsoft Office capabilities especially excel and powerpoint
• Minimum 5 years working experience, preferable Investment Banking

Central Business Support Unit Analyst Resume Examples & Samples

• Acting as KYC/AML expert, own the HRAC Overlay process from beginning to end by reaching out to Relationship Manager/Banker or directly to the client depending on the case with the goal of executing 100% of the process and making a risk assessment appropriate to the review
• Perform reviews of profile forms (APF) form to ensure completeness and accuracy through maker or checker assessment
• Interpret client information in order to identify instances requiring escalation or necessitating further investigation/due diligence
• Be able to access and leverage multiple technical platforms to complete assigned tasks
• Gather, analyze and furnish reports on strategic, operational metrics, key performance indicators (KPI) and ad hoc requests ensuring reporting due dates are met in a timely manner
• Maintain the metrics and KPIs inventory relevant to performance assessment, including coordination within the Business and other functions (e.g. Technology, Compliance) to effectively process required updates to support information capture
• Provide strategies to improve operations quality and mitigate AML risk through strategic metrics and KPIs
• Identify information gaps/trends and effectively navigate the organization to resolve/confirm findings
• Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues

Business Support Analyst Resume Examples & Samples

• Against a backdrop of fierce and increasing competition, the bank seeks to grow its business through acquisition of quality new customers, retention of quality existing customers and improving average returns per customer
• We will achieve this by aligning our distribution directly with our principal customer groups, and ensuring coordinated, multi-channel, delivery within a highly focused environment, which recognizes the customer, and regulatory demand for increased specialism and continually increasing levels of professional competence: becoming the best place to bank for our customers, and the best place to work for our staff
• In achieving these aims, and retaining a strong culture of operational integrity and cost control, we will deliver revenue streams that expand at a faster rate than costs, and meet shareholder demands for positive jaws performance
• Knowledge of the Commercial Banking market
• Knowledge of CMB’s international proposition / product capabilities
• Ability, with a record of accomplishment in
• Commercial Banking
• Excellent interpersonal skills, with a particular emphasis upon communication (verbal and written)
• Good planning and organizational skills with good attention to detail
• Adaptable and flexible with a willingness to change to meet changing demands and opportunity
• Positive and proactive ‘can do’ attitude
• Self-control and ability to perform under pressure
• Minimum 2 years experience with BMO
• Preferred candidate will have BMO Branch experience as an FSM, Assistant Branch Manager, or other relevant branch experience
• Strong knowledge of the BMO organization
• Accreditation for one or more for the following is preferable
• Possesses working knowledge of Branch operations, audits and is familiar with operational effectiveness programs
• Strong written and verbal communication skills in English. French would be an asset
• A passion for providing exceptional customer experience
• Excellent organizational and multi tasking skills
• Knowledge of Bank Applications
• Strong problem solving and troubleshooting skills to allow efficient and effective problem identification, resolution and escalation as required
• Strong attention to problem description, detail and impact

Specialist Business Support High Value Resume Examples & Samples

• B-degree (preferably with Accounting III as a Major)
• Postgraduate qualifications in related legal fields
• Minimum 10 years banking experience
• 5 to 10 years senior Commercial and/or Corporate credit experience

Head of Business Support Resume Examples & Samples

• Demonstrated success in financial management, forecasting, capacity planning, operations and/or customer service required. Credit card industry experience preferred. Must have experience strategically impacting call center operations
• Broad, cross functional expertise in areas of strategic planning, development
• A demonstrated ability to improve profitability and reduce cost by optimizing operational capabilities
• A demonstrated ability to effectively work hands-on as well as with cross-functional teams. Experience successfully managing executive relationships
• A demonstrated ability to think ahead and plan over a 1-2 year time span
• A strong quantitative and analytical orientation as well as ability to think clearly and creatively
• Strong written and verbal communication skills. Excellent time management, project, and relationship management skills. Problem analysis and resolution at both a strategic and functional level
• Strong customer orientation. Resourceful with strong networking skills
• Desire to work in a fast-paced, entrepreneurial environment. High energy, high level of commitment
• Bachelor’s degree in Engineering, Business, Finance, or related field; MBA strongly preferred

Business Support Manager Preferred Resume Examples & Samples

• We are open to candidates in any state within US
• Must be self-motivated and able to work effectively in a team environment
• Demonstrates the ability to effectively partner with senior leaders and build rapport with associates
• Demonstrates the ability to lead large scale work efforts and conduct onboarding events for new specialists
• Organized and professional with an ability to work with business partners to meet deadlines
• Must be able to provide 360 degree feedback
• Strong computer, application skills and overall technical aptitude
• Posting Date: 09/24/2014

Gwim Digital Operations Business Support Manager Resume Examples & Samples

• Enhance and maintain strong view of Digital Operations dashboard for key success measure tracking, reporting and review
• Apply business intelligence to data to rationalize client behavioral insights and trends
• Deliver against and monitor success measures for improvements, adoption, client satisfaction, efficiencies and controls
• Team routine facilitation, performance management oversight, communications
• Expense trend analysis & control of Admin unit expenses
• Assist in preparation of Monthly Business & Financial Reviews
• Participate in business planning activities
• Ad Hoc analysis/reports

Business Support Manager Lead Resume Examples & Samples

• Must have work history that includes frequent usage of MS Office, VISIO, Excel, Powerpoint at the expert level
• Work expertise in the areas of ECMS process, financial processes, staffing, resourcing, forecasting, budget management, supply chain and other Bank of America, Merrill Lynch internal processes
• Minimum of 3-5 years experience in Technology and Operations environment is required
• Bachelors degree is required

Mgr-finance Business Support Resume Examples & Samples

• Support product partners by creating financial sizings of the development of strategies for US Card pricing initiatives and retention strategies
• Provide full forecasted financial impacts of executed pricing initiatives into the official planning process and provide actual vs. forecast variance analysis as required
• Collaborate with Product, Risk, Governance, and Marketing partners to redevelop a process to support ongoing pricing strategies, which includes a test vs. control methodology, creation of governance routines, financial forecast outputs, performance monitoring framework, statistical validity, etc
• Complete development of account-level financial tools designed to size the expected impact of strategies and quantify variances to forecast; tools will be fully automated and encompass account level impacts across all P&L line items
• Work closely with modeling partners to ensure full coordination of valuation and optimization efforts across both groups
• Development of key audit routines designed to ensure accuracy and objectiveness in all outputs
• Undergraduate degree in Accounting or Finance (MBA preferred)
• Proficient in Microsoft Office suite of products, with emphasis on strong Excel (macros, pivot tables, look-ups, and filtering), PowerPoint, and Access skills
• Proven analytical and problem solving skills
• Highly organized, detail oriented, proactive, and ability to multitask
• Desires a dynamic team environment and ability to work well in team environment
• Comfortable interacting with Senior Management and Finance teams throughout the organization
• An understanding of the issues relevant to Bank of America and Merrill Lynch, its world-wide businesses and the global financial services industry
• Maintains an up-to-date perspective and knowledge of the business
• Applies business knowledge to solve business problems and create new opportunities
• Manage a portfolio of applications that span multiple business units/ functions and impact across WM Asia, with high to very high/serious business risk involved
• Work as part of a single team (business, support and development) across multiple time zone and jurisdictions on large scale and long term projects
• Equip oneself with in-depth knowledge of WM Asia applications and all of their components as well as the knowledge of international business units, regulations, pressures and requirements so as to translate business needs into process improvement and technical enhancements
• Manage complexity well and coordinate information and activities among groups with differing agendas, across multi-functional and geographic areas
• Show a significant level of interpersonal and communication skills to effectively communicate formally and informally with all levels of users from juniors to senior management
• Assist in dealing with WM Asia staff, external suppliers and local contractors in a professional manner
• Enable comfortable, competent interaction with senior Business and IT stakeholders
• Build a consensus from differing points of view around medium and long-term strategic plans across WM Asia businesses
• Handle other ad hoc projects as assigned

Manager Finance Business Support Resume Examples & Samples

• Demonstrate time management and organizational skills to meet tight deadlines, while possessing flexibility to adapt to changing priorities
• People management experience, with a commitment to coaching and developing direct reports. Also willing to challenge the status quo and reward key achievements
• Practical experience providing Business Support, specifically in reporting, planning, finance systems and Microsoft Suite (Advanced excle skills), and business case standards
• EFT/ACH/EBO Services –
• CRC Control Center –
• HTS Operations Processing –
• Small Business Credit Approval – provides daily, monthly and ad-hoc reporting in support of the Small Business portfolio. Provides input and technical support related to changes in the approval system. Assists personnel with personal computer and software-related problems and issues
• Compliance – coordinates compliance projects, including status during development and after implementation. Resolves problems that require extensive research. Monitors systems project effectiveness on a regular basis and coordinates activities with other areas as required. May monitor and maintain system security and function as Business Information Security Officer or Internal Administrative Security Officer
• PFS Business Intelligence – provides on-going business intelligence reporting and analysis within the Personal Financial Services (PFS) sales network. Defines and maintains a unified set of reports to provide users and managers with the business information needed to support decision-making that drive superior customer service and sales levels
• PFS Rewards and Recognition – provides reporting and analyses related to Personal Financial Services (PFS) sales reward and recognition programs. Develops and maintains a monthly sales performance tracking for the PFS Sales Excellence Club and weekly sales contest tracking and reporting, communicating results to management and staff

Business Support Services Resume Examples & Samples

• Assist on special projects and ad-hoc tasks as they arise
• Delivery of reports within client set deadlines or within industry standard timelines
• Establish and maintain effective relationships with clients
• Awareness of business risk and good escalatory judgment
• Ensures products/services meet client needs and monitors client satisfaction
• Support across all divisions within UBS Krakow

Business Support Management Resume Examples & Samples

• Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on IB Expense Policy
• Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process
• Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors
• Creation of reporting from GXM utilizing Business Objects, Advanced Analysis and MS Access
• Creation of Expense reports in Excel from a variety of sources
• Creation of monthly LOB scorecards
• 2) - Approval Central role administration (backup support to primary) – make changes, updates, run reports, etc
• Participation in UAT (Second half 2013)
• Concurrent running of reports to check data accuracy, create LOB report templates
• Participation in UAT (Q4 ’13 into full year 2014 as various regions are on boarded)
• Business Case Tool quarterly releases
• 4) - Backup for end user support for data/reporting questions, issues (what is available, where, how, etc.)
• 5) - Administration of centralized projects or expense initiatives, particularly supporting CIB organizations for which the GEMC team has light touch responsibilities (T&O, F&BM, etc.) This would include projects for assets assigned to inactive SIDs, etc
• Support technology projects specifically related to operations data and reporting
• Performs moderately complex technical tasks such as running code and creating reports, using tools such as Excel or Business Intelligence tools
• Solves in-depth business problems and completes analysis; is able to identify the root cause of business issues, and has innovative ideas on how to solve problems
• Follows established project plans to meet deadlines, working with the manager to validate work and execute on project deliverables
• Delivers analytical results with clear oral and written communication and supports development of management presentations
• Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team
• Proficient in Excel, Business Objects and MS Access
• Experience with JPMC reporting tools (GXM, BEx, EMport & DiscoPlus)
• Knowledge of JPMC expense systems (Approval Central, TEEMS, Oracle, OTP, Oracle SSI170, ePurchase, SPARC)

Business Support Management Analyst Resume Examples & Samples

• 1) - Report generation –
• 3) - New Systems support
• 6) - CIB Expense Management SharePoint administration – adding user access, making updates
• 7) - Project support for other team members. Current projects include movement of invoice volumes to ePurchase, OBO functionality consistency across global corporate systems, business requirements for Concur, etc

Consumer Business Support Unit Manager Resume Examples & Samples

• 1) Department Head, responsible for the operation of the department and managing the department's performance levels, escalating issues as they arise and ensuring resolution with emphasis in root cause to prevent re-occurrence
• 2) Ensure OneKYC Interim Compensating Controls and/or Business Guidance Processes are adhered to by branches & CBSU based on Control Reports generated from CitiKYC system
• 3) Manage coordination with other department management, local audit and compliance teams
• 4) Relationship with country business management, local audit and compliance teams
• 5) Define operating plans for the department, including budgeting capacity planning and resourcing annually
• 6) Support the implementation and/or enhancements of the OneKYC operating model including CitiKYC platform and any subsequent strategic changes, regression testing as required and agreed by the business
• 7) Acts as AML/KYC SME in mentoring and developing direct reports, particularly as it relates to the department's mandate
• 8) Conduct performance appraisals of Team Lead and participate in the performance appraisal process of junior staff as needed
• 9) Responsible for understanding the overall Department's overall performance levels, escalating issues as they arise and overseeing BSU workload
• 1) Experience in the consumer banking industry - understands AML KYC regulations, associated risks of non-compliance and changing dynamics
• 2) Existing knowledge and/or ability to know and understand KYC processes end to end and requirements for successful KYC record implementation
• 3) Identifies objectives and guiding principles to delegate and mobilize teams and effectively manage progress to deliver as per defined targets
• 4) Effective written and oral communication skills to interact and facilitate across diverse audiences
• 5) Establishes a collaborative environment of mutual respect, providing appropriate context, encouraging knowledge sharing and leveraging strengths and sytles of others to enrich performance
• 6) Exercise ownership over the department's performance and leads through mentoring promoting growth and development
• 7) Proactively identifies and resolves execution risks, issues and trends to uphold quality standings
• 8) Be technically savvy to understand impact of new system implementation or enhancements on workflow as well as the controls and risks points. Is a proficient microsoft office user (excel and power point)
• 9) Ability to participate and/or provide management update during governance calls/meetings related to KYC activity dashboard

Equities Business Support Analyst Resume Examples & Samples

• To provide direct application support to the Equities businesses based on the trading floor in Canary Wharf
• To develop, maintain and enhance monitoring solutions, which will require scripting knowledge to create advanced monitoring solutions
• To be the primary point of contact between the business and other technology teams
• Background of hands-on application support (not necessarily in a recent role)
• Background of technical skills such as UNIX, SQL or scripting (not necessarily in a recent role)
• Experience of working with global teams The successful candidate will be required to communicate with disparate technology and business groups in other countries/regions/time-zones on a regular basis, therefore excellent communication skills and cultural awareness are essential
• Experience using call/ticketing software SQL

CIB F&bm-business Support Manager Resume Examples & Samples

• Provide Business Liaison & ensure service delivery
• Work with Business Managers, CIB Technology & Operations and Front Office teams to provide Change Management and Control
• Point of contact for the front office business for all Change Management requests
• Oversight of technology stakeholders to ensure the highest level of service from all disciplines on behalf of the supported line of business
• Liaison between the Line of Business (LOB) and Offshore Hub
• Coordinate on/off boarding, transfer process with Offshore Hub
• Mediate ad hoc tech requests via LOB & Hub
• Analysis of requests feasible for Hub based on time sensitivity and practicality
• Deliver Onshore tasks such as
• Urgent requests
• Market Data Services
• Technology hardware
• Audit and Control Processes
• Work in association with Business Management to provide and support the following areas
• Provide Stage 1 Info Guardian role
• Recertification
• Transfer Handling requests
• Liaison between HR & Business Management to work on Headcount strategy
• Provide Business solutions to Business Continuity & Consecutive Leave
• Provide Manager approvals for Hub requests
• Passport administration – provide Chinese wall control and recertification for Insider areas
• Real Estate
• Responsible for organizing moves within the LOB, liaising with CIB Real Estate and submitting appropriate move details
• Work on Floor planning strategy, headcount forecast, maintenance and moves and changes
• Other responsibilities
• Technology strategy and implementation, including
• Applications
• Cost reporting including
• Tech Hardware cost reporting
• Ongoing Offshore strategy
• Integration of new BCM coverage areas and incorporate processes into the Hub
• Analysis of workload to understand areas available for off shoring, as well as any new processes or work that could be available to the Hub
• On-boarding of new joiners and off-boarding leavers
• Once informed, BCM will raise all necessary requests to ensure relevant request have been raised for all joiner, leaver and transfer movements across the three floors
• Where required, BCM will manage the set-up of hot-desks for visitors to the department
• A monthly verification/validation process will be conducted to ensure full compliance
• BCM will be responsible for raising all technology related requests and managing them to completion through JPM systems (e.g. raising requests via IBID, EURC, ePurchase, Passport etc, requesting Blackberry, Laptop & Desktop, and shared drives)
• Real Estate: maintenance of floor plans, move management, cost allocations
• BCM will coordinate moves within the department
• As a first step will ensure floor plans are accurate and maintain going forward
• BCM will be the liaison with both GIB stakeholders and CIB Real Estate on relevant move details and submit through required systems (via MACD and other systems)
• BCM will also facilitate any additional projects such as Chinese wall / office construction
• Monthly audit and control procedures (e.g. analysis of technology related costs, floor occupancy)
• Department head, responsible for the operation of the department and managing the department's performance levels, escalating issues as they arise and ensuring resolution with emphasis in root cause to prevent re-occurrence
• Ensure OneKYC Interim Compensating Controls and/or Business Guidance Processes are adhered to by branches & CBSU based on Control Reports generated from CitiKYC system
• Manage coordination with other department management, local audit and compliance teams
• Relationship with country business management, local audit and compliance teams
• Define operating plans for the department, including budgeting capacity planning and resourcing annually
• Support the implementation and/or enhancements of the OneKYC operating model including CitiKYC platform and any subsequent strategic changes, regression testing as required and agreed by the business
• Acts as AML/KYC SME in mentoring and developing direct reports, particularly as it relates to the department's mandate
• Conduct performance appraisals of Team Lead and participate in the performance appraisal process of junior staff as needed
• Responsible for understanding the department's overall performance levels, escalating issues as they arise and overseeing BSU workload
• Experience in the consumer banking industry - understands AML KYC regulations, associated risks of non-compliance and changing dynamics
• Existing knowledge and/or ability to know and understand KYC processes end-to-end and requirements for successful KYC record implementation
• Identifies objectives and guiding principles to delegate and mobilize teams and effectively manage progress to deliver as per defined targets
• Effective written and oral communication skills to interact and facilitate across diverse audiences
• Establishes a collaborative environment of mutual respect, providing appropriate context, encouraging knowledge sharing and leveraging strengths and styles of others to enrich performance
• Exercise ownership over the department's performance and leads through mentoring promoting growth and development
• Proactively identifies and resolves execution risks, issues and trends to uphold quality standings
• Be technically savvy to understand impact of new system implementation or enhancements on workflow as well as the controls and risks points
• Is a proficient Microsoft Office user (Excel and PowerPoint)
• Ability to participate and/or provide management update during governance calls/meetings related to KYC activity dashboard

Business Support Resume Examples & Samples

• Possesses a university degree/college diploma
• Minimum 2 years previous experience in the financial services industry
• Successful completion of the appropriate accreditation or certification
• Demonstrated knowledge of supported products, platforms and branch processes
• Demonstrates knowledge of the organization
• Possess strong written and verbal communication skills
• Exhibits exceptional Customer Service skills
• Excellent organization skills and multi tasking skills

Business Support, Lending, DCO Resume Examples & Samples

Business support, investments, dco resume examples & samples, management & business support / analyst resume examples & samples.

• Liaise with the Finance Controlling team on various cost analysis including cost projection in relation to the Group CFO management office
• Manage ad-hoc requests of analytical nature from senior management and work in close collaboration with internal partners from across the organization
• Organize events hosted by the Group CFO such as the leadership conference and town halls
• Manage governance topics and tasks of administrative nature
• Be a strategic business partner, providing expertise, guidance and advice to business leaders and executives on a wide range of financial management topics and provide recommendations to enhance the businesses’ value
• Build and maintain close working relationships with key business partners to understand business strategies, priorities and directions
• Prepare executive presentations to communicate monthly results, project financials, and forecasts/plans, ensuring work is completed accurately, on time and within established service delivery parameters
• Balance business partner requests for finance support and/or reports, ensuring that solutions balance and address business partner needs with overall Finance capabilities
• Ability to identify risks and opportunities and work with relevant stakeholders to determine the impact, while providing relevant analysis of results and recommendations when action is required
• Participate on internal committees across Corporate Segment Finance related to policies, procedures and initiatives
• Promote and foster a positive work environment built on productivity, innovation, creativity and teamwork, and encourages strong strategic partnerships with the business
• Develop and lead a team of Finance professionals that are capable of executing with excellence and can fulfill future talent requirements by providing ongoing learning and development opportunities, implementing effective coaching and performance management practices and conducting on-going feedback and performance assessments

Financial Services Accounts & Business Support Manager Resume Examples & Samples

• Practice Management & Business Development
• Coordinate and own the development and production of Account Plans
• Monitor and implement account plans throughout the year across all service lines
• By working closely with the business unit and FMA processing team, be responsible for overall ownership of
• Budget creation
• SER v. budget monitoring
• Regular and accurate Estimate to Complete (ETC) predictions and monitoring
• Manage local business unit billing and cash collection
• Management of Engagement Codes and engagement economics, preparing and challenging senior team account members on budget, ERP and profitability and monitoring
• Preparation of management information to BU
• Monitor SER on all projects running outside core audit, across industry sectors
• Ensure client care surveys are distributed as appropriate and actions required are properly communicated and discussed with client as appropriate
• Set up meetings as appropriate, monitor / follow up actions – both internal and external
• Manage risk and compliance processes for existing and new clients actively contributing to the proposal process
• Be seen by the client as a central contact for all non-technical account management queries
• Build strong relationships with key clients, proactively maintaining contact throughout the year
• Ownership of client deliverables submission and receipt process
• Ensure Retain is up to date and accurately reflects engagement needs, including unconfirmed work
• Maximise utilisation of other service (eg Extended Assurance and FAAS) resources by working with the Business and Operations team to book across Extended Assurance, FAAS and Audit when necessary
• Initiate and coordinate client relationships, facilitating regular client meetings and relationship building exercises
• Work closely with senior team, their secretaries and other team contacts to regularly monitor Interaction for accuracy
• Assist business unit team leaders with ad hoc projects
• Building and maintaining a network of contacts across EY in order to facilitate the best opportunities for the account
• Collating and maintaining knowledge documents centrally so accessible to all
• Participate in regular FS and business unit per group meetings
• Proven project management experience
• Skilled at juggling conflicting demands prioritizing effectively
• Strong analytical/numerical skills
• Capable of working autonomously
• Excellent people skills; able to work effectively within a team and at all levels
• IT literate with good working knowledge of Word, Excel, PowerPoint, GTAC and Interaction, and ability to pick up new systems quickly
• Awareness of the Firm’s systems, processes and tools
• Knowledgeable of independence rules
• Knowledgeable of engagement economics process / firm engagement economics goals
• Analyze financial and market data across businesses and preparepresentations/basic financial modeling
• Supports projects relating to strategic andadministrative corporate initiatives impacting multiple business units,countries, product lines, or business processes. Projects requirecross-divisional coordination, communication, and negotiation
• Supports ad hoc project assignments which areintended to resolve business problems or capitalize on business opportunities
• Maintain central database with capabilities/credentials, leaguetables and other business information for the region
• Assist inco-ordination of the agenda for Regional Committee meetings
• Field a variety of ad hoc assignments, typically with timeconstraints
• Ambitious, independent and hard-working candidate with an interest in Financial Services
• Strong quantitative/analytical skills coupled with creative, strategic thinking
• Ability to communicate effectively upward and downward, both verbally and written
• Strong organizational and prioritization skills; ability to handle several projects with aggressive deadlines at once while maintaining the highest attention to detail
• Ability to work independently or collaboratively, depending on the task/project
• Exercises the highest level of discretion and respects confidentiality
• Working knowledge of general bank policies, programs and procedures
• Change manager or project management experience

Senior Business Support Analyst Resume Examples & Samples

• This job is found in one of the following areas
• Minimum of eight years proven and progressive project and/or business reporting/analysis experience supporting assigned businesses or functions, or equivalent
• Strong problem-solving, lateral thinking, communications, project management, planning organizational and interpersonal skills
• Strong knowledge of the business and functional units supported, their products, services and processes and pertinent regulations impacting their delivery
• Ability to deal with personnel at all levels, exercise discretion on confidential matters and work independently

IT Business Support Analyst Senior Resume Examples & Samples

• At least 7 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment
• Computer operations
• IT environment

Analyst Business Support Resume Examples & Samples

• Manage Bank Documentation (account opening/modification/closure) processes
• Responsible for checking and approving the requests processed by Outsourcing partner team. Act as first level of approver for all activities performed by Outsourcing partner team
• Manage Level II (complex and non-standard) requests related with bank account management process (account opening/modifications & closures)
• Monitor systems functions and coordinate problem resolution with banks, other service providers and Treasury Systems team
• Work on key projects allocated from time to time
• Drive process improvements with Outsourcing partner Team for better customer experience
• Measure and Drive SLAs of Outsourcing partner performance to ensure minimum service level adherence. Publish SLAs at regular frequency. Qualifications/Requirements
• MBA/CA or equivalent degree in finance, economics or related field with 2-4 years of post qualification experience. Candidate must be a graduate/post graduate from a regular college
• Excellent written and verbal Communication skills with fluency in English
• Good customer orientation
• Experience in banking operations, preferably account management services. Additional Eligibility Qualifications: Desired Characteristics
• Will be required to work in shifts – the earliest may start at 0600 hours and the latest end at 2300 hours
• No Indian Holidays - only key European holidays

CIB Business Support Management Assistant Manager Resume Examples & Samples

• Manages administration staffs, provide leadership, direction, coaching, etc
• Owns the assistant agenda, driving quality and consistency for all internal client businesses
• Assist in reviewing the end to end recruitment procedure to enhance the overall efficiency on recruitment activities
• Manages the performance review and assistant evaluation
• Providing leadership, direction and coaching for all assistant and is responsible for induction and integration, training and development, mobility and career development guidance, etc
• Point of escalation for assistant issues
• Ensure resources allocation / staffing by managing the assistants’ work load
• Maintain relationships with internal and external recruitment contacts across ASIAPAC to ensure best possible talent pool when hiring within diversity agenda
• Partner to global counterparts in refining processes and facilitating improvements
• People management experiences is a must
• Able to work under pressure, independently and tight deadlines
• Excellent interpersonal and communication skills, mature, pleasant and organized
• Must be a team player, proactive, self motivated and resourceful
• Strong sense of responsibility with good analytical and problem solving skills, flexible and detail-minded
• Previous working experiences of control functions would be advantage
• Minimum 5 years of work experience in human resources management or Business Administration
• Project management skill and technology understanding would be an advantage
• Good command of spoken and written English and Chinese (both Cantonese and Mandarin)

Cib F&bm Business Support Management Associate Ny Resume Examples & Samples

• Strong and independent problem solving skills
• Customer service / Client facing experience is helpful
• Comfortable leading an initiative or playing a support role on the broader team
• Primary point of contact for all Trading Desk related IT support issues around the Order Management System, Electronic Trading System, FIX Protocol, and all other Equity Investment Trading Applications
• Coordinate with vendors to troubleshoot and resolve issues
• Coordinate and participate in testing for in-house and vendor developed software applications
• Assist in maintaining an application issues log to capture any system or business process issues, enhancements, bugs or new business requirements
• Provide post implementation support
• Perform troubleshooting analysis and resolution of critical applications and batch processes
• Work closely with business clients and other IT team members (located locally and abroad) to gather requirements, create detailed documentation, and develop and deliver solutions that automate their daily work
• Provide analysis and requirements gathering for new reports, processes and workflows within the Charles River application, and provide necessary support to solutions
• May take a lead role on small units of work or phases of projects, ensuring the proposal and development of effective solutions meet objectives and are in line with business and system strategies
• Experience working in an Information Technology environment as a business analyst
• Experience working in the financial services industry, preferred
• Experience with the Charles River Investment System and/or Portware EMS, preferred
• Experience developing and supporting applications
• Experience writing applications and creating queries utilizing Microsoft SQL server and Oracle DBMS
• Experience with a formalized software development lifecycle process
• Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment
• Superior interpersonal skills necessary to effectively interact and communicate with other team members, managers and clients
• Exceptional troubleshooting and problem solving skills
• The ability to multi-task on various projects and support items
• The ability to work individually as well as in a team environment

Customer Business Support Analysts Resume Examples & Samples

• Under general supervision, provides contract administration and customer service to travel agencies and hotels worldwide and oversees collections processes
• Builds strong relationships with customers
• Performs contract analysis, quality controls of documentation, system setups, manual billing, portfolio preparation, invoicing, payment process, reporting, and validates accuracy of billing calculations performed by the system
• Creates new accounts, provides system access, order placement and product advocacy
• Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues providing assistance via phone or e-mail
• Effective communications skills
• Strong customer service manners
• Excellent follow up skills
• Ability to multitask and with tight deadlines

Business Support Administrator Resume Examples & Samples

• Mail incoming & outgoing - sort mail, scan and allocate documents
• Assist the New Business and Technical Services team with administrative tasks (printing and compilation of establishment packs, trust deeds & other administrative forms)
• Cover for Reception as required
• Provide assistance to other areas of the team where required

Manager Financial Business Support Resume Examples & Samples

• Provide strategic guidance, review, analyze and provide summary commentary of SBU's quarterly projection (QP), annual operating plan (OPC) and long range plan (LRP)
• Provide financial planning and analytical support to senior/executive management regarding all aspects of operations
• Liaise with International Controller to understand and ensure the integrity of financial reporting
• Design, develop and maintain all reporting requirement of the SBUs
• Lead the development of and drive brand profitability reporting
• Collaborate with multi-nationals in a matrix/functional environment
• Manage other ad hoc projects
• BS/BA degree in Finance or Accounting
• CPA and/or MBA highly preferred
• 5 or more years in Accounting, Finance or Financial Planning
• Non English language skills a plus

Services Business Support Senior Associate Resume Examples & Samples

• Provide operational support through varied informational processing activities that supports a specific business need
• Organize and maintain files (hardcopy and electronic) for group supported
• Research and obtain specific information requested by group supported
• Administer programs, projects and processes specific to the operating unit served
• Serve as a liaison with others within and outside the company
• Prepare standard or complex documents from various source material
• Apply advanced principles, theories, concepts, and technologies as well as knowledge of related disciplines to solve problems and deliver solutions
• Develop solutions to complex technical problems, which may impact multiple work areas
• Find ways to improve efficiency, quality and service of ongoing work
• Probes beyond the stated situation to identify underlying issues and consider possible alternatives

Business Support & Controls Analyst Resume Examples & Samples

• MIS production and Executive Reporting
• Advanced knowledge of Microsoft PowerPoint and Excel essential. MS Access and SharePoint an advantage
• Experience in financial services or similar environment
• Ability to collate and interpret complex data
• Good Interpersonal skills – ability to influence virtual team and interact at a senior level
• Ability to develop and maintain strong and effective relationships across a matrix organisation
• Proven track record in multi-tasking roles in a deadline driven environment
• Project management experience preferable
• Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

Business Support Manager National Accounts Resume Examples & Samples

• Provide analytical and strategic support to the Head of Retail Sales
• Provide both strategic and operational support to the National Account Managers to develop and implement key account strategies. This includes managing all account planning, sourcing and interpreting data to ensure clear segmentation and identification of opportunities, reporting and delivery requirements
• This role will also work closely with the Business Management & Capability team within Sales through the use of data, analytics and sales process
• Meet and Greet walk-in clients. Facilitate processing of Customer instruction
• Print relationship statements for RMs/Customers from Eclipse/RAD/Zurich/Alico
• Track and resolve customer queries
• Receive incoming customer calls and take appropriate action
• Arrange couriers and facilitate collection of documents from customers
• Preparation of documents for Ness Screening

Credit Initiatives & Business Support Manager Resume Examples & Samples

• Leads the implementation of operating mechanisms and rhythms to ensure appropriate monitoring and management of Credit Risk, leveraging of training resources, vetting G&Os, and liaising with Finance
• Partners with the CLL-North America Senior Credit Executive and her leadership team to drive meeting agendas, ensure key stakeholder updates are disseminated in an efficient, timing manner and strategic imperatives are being addressed
• Drives Operational Efficiency initiatives, including development of metrics to maintain accountability and measure execution against goals and objectives; delivery of agreed milestones; partners closely with Finance and Second Line Risk teams to drive operational efficiencies
• Supports large-scale Credit Risk modernization projects that incorporate proactive and innovative solutions addressing credit risk challenges and achieving organizational goals and objectives
• Provides strategic leadership through facilitating or advising strategy development. Gives advice and counsels leaders without owning the projects themselves in order ensure the steps, tracking and expectations are consistent
• Ensures effective stakeholder engagement and communications. Ensures timelines are adhered to for initiatives by keeping executives aware of any red flags concerning the timing or integration process
• Bachelors degree with a minimum of 8 years’ experience in Risk management
• Demonstrated cross functional/program management skills including development & implementation of significant business processes and policies
• Experience leading teams of experienced risk management and financial services professionals in a matrix environment
• Strong communication skills, including proven experience in developing from scratch senior executive presentations and communications
• Process management skills - experience developing and guiding others through the design and implementation of significant business processes
• Experience handling and prioritizing multiple transactions and responsibilities, work cross-functionally and within a team environment, and develop creative and simple solutions to unique situations
• Strong communication skills with the ability to prepare & deliver clear communications to senior and executive management level
• Ability to influence multiple stake holders and maintain strong relationships with in a highly matrixed environment
• Excellent organizational/time management skills
• Proven problem solving skills and ability to improve existing processes
• Expert knowledge and understanding of the theories and concepts of strategy development, change management and implementation
• Understanding of the interplay of functions across the business and experience leading large-scale initiatives

Operations Business Support Manager Resume Examples & Samples

• Participate and coordinate in business driven projects and change initiatives (e.g. process improvement) for the Operations team
• Participate in exchange driven UAT and conduct necessary training to Operations staff on new projects / processes
• Produce regular dashboard with transaction volume statistics in different operation functions
• Compile MIS and reconciliation reports for management review as well as other management reports and relevant regulatory reports on a timely manner
• Provide direction and support on department-wise initiatives when necessary (e.g. BCP plans / SLA co-ordination)
• Partner with team heads of the department for custodian and nostro network management
• Handle network management related tasks with external service providers, including review of SLAs and fee schedule
• Source appropriate service providers or vendors to cope with new business initiatives, if necessary
• Handle other business initiates and ad hoc projects as assigned

Business Support Assistant Birmingham Month Ftc Resume Examples & Samples

• Internal meeting organisation including booking of internal meeting rooms and related facilities requirements
• Booking of hot desks on behalf of managers
• Providing ad hoc project assistance
• Conference call set up, booking, amendment/cancellation
• Coach colleagues in BSC in areas of expertise
• Provide support to other teams as and when required
• Experience in a client-driven professional environment would be an advantage
• Excellent communication skills – both written and oral
• Strong organisational skills with ability to track status of multiple requests
• Retail Branch operational expertise & guidance / Products & Services / Navigation for system applications (i.e. Customer Connect, Customer Service Optimizer, CCAPS, Customer Financing System, Commercial Web Lending, MDIF, NCCS, Olive, etc.)
• Possesses a university degree/college diploma or equivalent BMO experience
• Excellent problem solving and troubleshooting skills to allow efficient and effective problem identification and

Gcg Business Support Credit Initiation Resume Examples & Samples

• Liaise with internal stakeholders to ensure applications are processed in timely and complete manner
• Reviews and handles requests for exceptional processing and enquiries on loan processes
• Handles weekly & monthly MIS reports for the unit to Management
• Creates and maintains databases (MS Excel or Access) for the team
• Participate in reviews of processes for new product launches to ensure efficiency and compliance on risk control
• Reviews Documents for Functional Specifications for New or Enhancements for Operational Systems
• Leads and conducts User Acceptance Testings for Operating Systems
• Liaise with Technical Support and relevant Business Units for Daily System Production Issues and for Loan Operations
• General knowledge / working knowledge of SME Lending credit and banking products
• Minimum one year work experience in Credit Initiation and pre-screening
• Ability to multitask in an ever-changing environment
• Strong communication and interpersonal skills as well as good knowledge of loan documentation processes are prerequisites
• Knowledge of MS Office and experience in System User Acceptance Testing will be of advantage

Business Support Analyst Technical Operations Req Resume Examples & Samples

• Maintains and assists in designing financial reports
• Provides trend reporting and other analysis on an ad-hoc basis
• Performs additional Business Operations duties and tasks, as required
• Creates and maintains multiple operational reporting tools
• Validates data, daily, through cooperation from team members and regular spot checks
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable

Contractor for Structured Products Business Support Resume Examples & Samples

• Primary desk being supported is GELP APAC
• Understand and advise Front office how to properly book structures and hedges including ELN, options, and OTC derivative products
• Understand system P&L process and basic P&L decomposition for products and systems used
• Understand the front to back operations process to include the key elements of confirmations and settlements
• Understand the “big picture” and how other infrastructure groups are impacted by ones business (i.e. Finance, Market risk, Credit risk, Ops risk, Legal, Tax and Compliance)
• Ensure all structured transactions are booked correctly in trading systems (SOPHIS)
• Ensure trades are updated to properly reflect events (expiries, call dates, resets, barriers, etc)
• Ensure trades are updated to properly reflect corporate actions (dividends, stock splits, mergers, etc)
• Ensure all amendments are properly reflected in the trading systems
• Ensure control and checks are in place for trade amendments, corporate action and barrier monitoring booking, OTC confirmation approvals, as well as other event type book of records
• Work with Confirmations to ensure transaction confirmations are defined consistent with the system booking. Review outgoing confirmations
• Document multi-leg and/or multi-systems bookings and valuation environments for trade structures and ensure they are accurate and complete for P&L and risk purposes
• Document all ‘non-traditional’ and / or ‘experimental’ transactions
• Liaise with Front Office, Market Risk, Valuations, P&L, Operations to help sorting breaks and inform them about new/amended trades
• Define policy and process standards around transaction booking
• Completion of EOD process including completeness and reconciliation checks
• Observe trading patterns and behaviour to the support business and to help identify/ escalate potential fraudulent or unusual trading activity
• Document Operating procedures for this position and update as changes occur
• A good first degree preferably in finance, economics or other quantitative discipline
• Some experience in Structured Equity Products and their hedge products in OTC Equity Options, FX, FX Options, IRS etc
• General Knowledge of Asian markets (Concept of market specific practices on Corporate Actions, Stamp Duties etc.)

Asset Management Jpm Life Coo Business Support VP Resume Examples & Samples

• Supporting the JPMorgan Life (JPMLL) COO in all aspects of their role, deputising for the COO as required
• Maintaining effective governance arrangements for JPMLL, ensuring compliance with regulatory requirements, appropriate management of risk and escalation of issues
• Supporting the Board of Directors and Control Functions to enable them to perform their duties efficiently and effectively
• Ensuring that all directions and requests from the Directors are executed accurately and on time
• Oversight of service providers and key operational processes to ensure that clients of JPMLL receive the best possible standards of service in an effective risk and control environment
• Representing the interests of JPMLL throughout JPMAM UK, the wider JPM group and at trade associations and other industry bodies
• Working closely with Client Advisers and Client Account Managers to ensure that JPMLL clients receive a high level of customer service and support
• Assisting the UK Institutional team on defining business strategy and reacting to market, industry or regulatory developments
• Input to and assisting Product Development on any new JPMLL Fund initiatives, changes to existing Funds and changes to product and policy documentation
• Working with and advising the Company Secretary on content for Board Meetings
• Producing reports to the JPMLL Board and Risk Committee on key matters and issues pertaining to the business
• Defining Management Information that should be provided to the Board, Risk and Capital Review Committees
• Documenting governance arrangements for intra-group and external service providers
• Defining and identifying risks and controls for JPMLL and documenting them in the RCSA process
• Managing or contributing to any projects or initiatives affecting JPMLL to ensure that its needs and interests are fully understood and taken account of
• Ensuring that any regulatory changes, market developments or industry consultations are captured and addressed
• Drafting or co-ordinating responses to any requests for information from regulators, auditors, project teams and other parts of the firm
• Providing input and advice to Vendor Management on due diligence activity and contractual arrangements for service providers
• Liaising with industry bodies for example Association of British Insurers (ABI) and Investment Association (IA)

Director, COO Business Support Resume Examples & Samples

• Post-secondary education (MBA preferred)
• Minimum 5 – 7 years’ experience in the financial service industry
• Board Experience an asset
• Strategic Business Visioning and Planning
• Expert interpersonal and communication skills
• Experience in facilitation and meeting/forum logistics/execution
• Managerial Leadership

Business Support Executive Resume Examples & Samples

• Minimum 3 years experience in a business support role
• Fluent English is essential
• Proficiency in Microsoft Office Suite, SAP competency and excellent computer skills
• Proven analytical skills
• Ability to deliver on planned actions
• Experience within Dairy would be a distinct advantage
• Understanding the data models for key applications used within the business
• Writing and executing SQL code for data interrogation and investigations
• Further manipulation of data in MS Excel and drafting and writing reports and presentations to explain the findings
• Discussing with management their business needs in order to advise on appropriate data solutions
• Writing logic in Exari PowerAuthor for automated document production
• Using VBA or other tools to solve business problems
• Using visualisation tools to present data and/or build dashboards
• Data querying and manipulation programming (using SQL)
• Understanding of common data quality problems
• Data cleansing and manipulation
• Microsoft Office, including MS Excel and VBA
• An understanding of basic accounting principles
• Exari PowerAuthor
• The ability to work independently with little supervision, but integrate well into teams
• Concise and clear communication when presenting and explaining results and findings
• An interest in business and finance

Business Support & Finance Leader Resume Examples & Samples

• Take responsibility for delegated activities and represent the BUL or other leaders as appropriate. These activities include a variety of strategic and operational matters
• To work with the BUL (and the functional teams) at a strategic level to support the setting and monitoring of BU level objectives in line with Line of Service and firm-wide strategy across the balanced scorecard
• To ensure that any BU business planning and forecasting exercises are coordinated appropriately
• To participate and coordinate BU Leadership Team meetings; BU Partner meetings; and other BU forums
• Serve as a key escalation point when there are issues that arise across the business
• Act as a trusted advisor and keep an ear close to the ground to identify issues, find solutions to resolve these, or flag up any interventions required. Be a robust communication channel between the team and the BUL
• Agree promotion numbers/business cases, determine recruitment levels, including experienced hires, with appropriate Leaders and the functional teams within the BU; with final BUL sign off
• Support to ensure that mobility of staff within the BU, across the Tax practice and across all Lines of Service is at an appropriate level
• To provide leadership and guidance to the functional teams (HC, Finance, Resourcing, Secretarial Support, Clients & Markets Development) supporting the business. This will include leading regular meetings for this population
• To coordinate and input to any change initiatives from a variety of sources across the firm
• To work with the BU group leaders to ensure a cascade of business priorities
• To work with HC, People Partners/Directors, People Managers and leaders within the BU as the first escalation point for resourcing issues, staff issues and disciplinary procedures
• To work with the BU and HC to promote improved feedback and reporting for all staff
• To work with the BU and CMD to encourage the team to undertake Independent Senior Partner Reviews and obtain client feedback to help them understand how they can deliver more value to their clients and targets
• Qualified account either by accreditation or experience
• Able to build strong relationships and networks, consider the needs of others and propose effective solutions
• Effective and engaging communication skills as you will often be the voice of the BUL and his leadership team
• Self starter who can take responsibility for getting things done, takes on delegated tasks, ability to source people with the right skills to for the tasks in hand
• Ability to clearly communicate technical financial information to engage the audience, both verbally and in writing
• Strong influencing skills with the ability to challenge behaviours whilst maintaining standards of professionalism
• Demonstrate leadership; modify behaviours to work effectively with others, respecting and valuing all people and encouraging different perspectives
• Deliver quality work, within agreed deadlines, demonstrating an understanding of the busin

Management & Business Support Resume Examples & Samples

• Supporting management processes – including business analysis, performance reviews, audit functions, operational risk monitoring, governance and management meetings and reporting and tracking of progress against actions
• Manage key initiatives, new location setups, engineering and new processes as well as drafting and maintaining all process and procedures documentation
• Lead and drive projects relating to systems & process reviews to enhance our operational effectiveness and efficiency
• Streamlining of ETF and pooled fund investment management processes including flow notifications, spreads, pricing conventions / fair value pricing and monitoring
• Design and report on consolidated budgets and costs / all team financials and reconciliation of key data
• Be an analytical self-starter capable of working independently and project managing a multiple initiatives as well as be comfortable with working with a variety of proprietary systems and sourcing / manipulating data
• Have knowledge of financial markets – all projects will have investment related themes – and strong interest in equity / commodities markets
• Excellent follow-up skills, organizational skills, logical analysis and conceptual thinking; Flexible enough to undertake a variety of assignments as required to support driving the business forward which could range from detailed number crunching to preparing high level strategic presentations
• Proactive outlook and ability to build strong relationships across business areas - coordinating work between cross functional teams, often in different locations
• Excellent written and spoken English - the ability to speak German would be desirable, although not essential; CFA designation also desirable. Strong technical / IT skills including MS Word, Excel (advanced), PowerPoint and Outlook

Business Support Management Team Member Resume Examples & Samples

Business controller business support resume examples & samples.

• 5-7 years of experience in a start-up, entertainment/digital media, FMCG company or a similarly demanding environment in which complex modeling and analysis is performed
• Strong communication/presentation skills with track record of presenting complex analyses to executives/senior management
• High aptitude and enthusiasm for complex problem solving utilizing financial modeling and analysis, including great Excel skills and experience in working with data-cubes
• Bachelor's degree in finance, economics, mathematics, statistics or other relevant field that demonstrates quantitative orientation
• Prior experience in Media/Entertainment is a plus, but not a prerequisite
• Knowledge of relational databases, SQL and prior experience working with technical implementations
• Excellent written and verbal communication skills with strong sense of responsibility and ability to communicate with all levels of staff and management are also essential
• Proficient with Microsoft Office products including Word and Excel, Power Point
• Organization – ability to prioritize work and deliver on time against project plans
• Education Level Required: Bachelor's Degree
• 2-5 years’ work experience

Business Support Lead Resume Examples & Samples

• Leading the team to provide application support to internal users (front, middle and back office functions as well as other IT groups) and external clients
• Must demonstrate the ability to analyse and understand complex problems, make sound technical decisions/recommendations, and communicate solutions in a proactive manner
• Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users and technologists at all levels. Must be able to manage customers and their expectations in a calm and professional way in a high pressure situation
• Must be able to demonstrate a keen interest in the business line and its processes, in order to best provide a good service to internal users and external clients
• Must be able to combine attention to detail whilst understanding the wider business and technology context
• Work as a senior member of the Risk Support group within PSP
• Lead and motivate the support team members to deliver high quality customer service oriented support and maintain a stable & efficient production environment
• Provide in-depth 1st/2nd line application support for production issues from initial client contact through to resolution, including root cause identification and implementing preventative action. Influence the global team by example and encouragement
• Analyse moderate to advanced inquiries and lead problem resolution
• Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/ detail gathered for reporting purposes). Ensure clients and management are kept up to date
• Pro-actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this
• Ensure that down-time in the trading environments is minimised, whilst proactively monitoring application status against service levels, addressing any issues or leading amendment discussions/ negotiations
• Take a leadership role in Problem management and route cause analysis. Aim to permanently fix repeat problems rather than patch them
• Communicate clearly and concisely and escalate issues on a timely basis. Keep management informed of progress and issues
• Develop and maintain relationships with other technology teams including other global PSP teams/ business lines, application development teams and infrastructure (e.g. DBA, server teams, web services, etc)
• Develop and maintain relationships with users, including front office and other internal groups
• Ensure appropriate monitoring of systems and hardware is in place in order to minimise future incidents

Business Support Management Associate Singapore Resume Examples & Samples

• Customer service / Client facing experience is advantage
• Focus on Controls and mitigating Risk factors
• Technical background is advantage
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure
• A self-starter who is organized and consistently meets deliverables
• Support CIB Lines-of-Business to provide Change Management and Control
• Access validation and control for on, offboarding and transfer
• Provision of technology hardware, application and markets data
• Real Estate: maintenance of floor plan, move management, floor access control and cost allocation
• Business Contingency coordination and support
• Project coordination and implementation
• Self starter, team player and flexibility in mind set
• Strong project management skills, ability to multitask, prioritize conflicting needs and work under high pressure environment
• Work in partnership with other regions, LOBs and support groups
• Previous working experiences of technology or control functions would be advantageous
• Excellent administrative and IT skills
• Ecellent communication skills (verbal and written) with the ability to communicate effectively at all levels in a professional manner
• Self-starter with ability to work on own initiative, remotely and as part of a small team
• Ability to prioritise and complete work effectively, to deadlines and to an appropriate standard
• Flexible with a positive approach to work and ability to deal with confidential matters
• Monitor and maintain operational readiness of the Sales and Marketing landscape and provide 24/7 support as needed
• Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration. Facilitate and develop plans for application changes (including defects fixes, enhancements and/or configuration changes). Configure and test changes to system including reports, security access, and workflow. Perform/Coordinate configuration changes to the production environment
• Provide Level 2 Incident Management support for Salesforce.com and Marketo with the goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other EIS support teams and drive towards resolution
• Act as single point of contact with our vendors for the resolution of functionality and performance issues
• Resolve functional and system errors as identified by Business Partners; includes determining cause of incorrect data entry and infrastructure/database issues. May require coordinating with source data providers (i.e. SAP or third parties) to isolate problems. Track system activity to ensure the service is operational as defined by SLAs
• Coordinate activity between Business Units (including Finance and Sales ops) and EIS to drive open action items to closure. Requires effective communication and task tracking skills
• Work with other EBSO teams to resolve infrastructure related problems (i.e. Basis, Network, Database) where appropriate
• Provide functional expertise, guidance, presentation, and instruction on reporting applications to business units and users
• Experience working with Marketing applications (Cloud based/SAAS or In-House)
• Experience with Salesforce Admin Support
• Good Communication skills and a good team player

Business Support Senior Analyst Resume Examples & Samples

• 3-5 years in a Business Support or Administrative role
• Strong qualitative, project management and analytical skills with superior attention to detail and organization
• Must be results/goal driven and a team player able to lead associates to perform and meet deadlines
• Superior people and leadership skills
• Professional savvy in managing peer relationships and aligning enterprise resources
• Adaptability to manage multiple tasks/projects within deadline constraints
• Solid computer skills and web navigation including Microsoft Word, Outlook and Excel, PowerPoint and Concur
• Ability to embrace change with a positive approach, learn quickly and embrace additional responsibilities
• Comfortable and effective when presenting concepts and updates to diverse levels of management
• Interpersonal effectiveness with ability to build and maintain relationships
• Forecast and Budget experience
• Bachelor's Degree desired
• Working knowledge of general bank policies, programs and procedures and financial/accounting practices
• Knowledge of Onboarding Process
• Knowledge of the department or business unit's functional area or products
• Knowledge of the Banks Change Management Process
• Knowledge of the Banks time reporting system, Clarity
• Ability to run JAD Sessions, Staff Meetings and Project Meetings

Commercial Financing Business Support Resume Examples & Samples

• Pre-University qualification
• Basic knowledge in Analyze Problems & Situations, Strong written and verbal communication skills
• Basic knowledge in Analyze Problems & Situations
• Hebrew: Intermediate
• Policies & Procedures interpretation & clarification (i.e. consultation on frauds/potential losses, power of attorneys, seizures, estates, etc.)
• Support for fulfillment processing teams (i.e. Investments processing, deposits pricing guidance)
• Minimum 3- 5 years previous experience with BMO
• Successful completion of the appropriate accreditation or certification, i.e. Lending Qualified, RISR, BCO
• Demonstrated knowledge of BMO products, platforms and branch processes
• Excellent problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
• Advanced listening and probing skills
• Excellent interpersonal, time management, problem solving and organizational skills
• Ability to multitask and work amongst shifting priorities
• Ability to communicate effectively with team members and leadership
• Proven ability to lead project work efforts and coordinate activity across multiple team(s)
• Strong relationship-building skills and ability to navigate political environments
• Self-motivated & pro-active individual
• Ability to work independently and in team settings
• Corporate Treasury Data Management’s (CT DM) experience
• Previous experience managing SharePoint
• Work with CT Data Management
• Strong Excel, Power Point & Visio skills – ability to create and enhance process design
• Bachelor of Science
• Experience in process optimization / integration
• Previous experience with Bank of America

Business Support Systems Resume Examples & Samples

• Network (& Service) performance management & capacity management, responsible to ensure that the services or resources are performing adequately & that enough capacity is available to meet the business requirements & growth projections. This function will prompt the need for a specific network optimization
• Preparation of low level design documentation for change requests (configuration changes, new code, parameters changes, etc.) according to requests sent by Engineering Customer Department. The implementation of those changes is not OE team responsibility. Some of those changes are recurrent
• Preparation of low level design documentation for changes (configuration changes, new code, parameters changes, etc.) according to requests sent by other organizations, as, for instance, Assurance Customer Department, Back Office, MAS, OE, Support Organization, etc. The implementation of those changes is not OE team responsibility
• Preparation of TIA (Technical Impact Analysis) for projects, taking as input the information delivered by the Project Team or by Engineering Customer Department
• Reports on Licenses and Capacity
• Provision of technical information and answers to customer consultations related to requirements, network incidents, etc
• Support to Trouble Tickets in relation to Solution Configuration. OE team takes ownership of the TTs being handled by them
• Managed Services Documentation updates. OE is responsible of keeping the OE documents up to date
• Handover activities related to projects (OE has to check that the impacts in the TIA have been taken into consideration and that the Capacity/License reports and that the documentation are also updated)
• Analytical & task oriented
• Cost awareness
• Social skills & awareness
• Problem Solving & strategic thinking

CIB Business Support Resume Examples & Samples

• Responsibilities for the CIB Operation specialist include to open the trading account, conduct client due diligence, perform settlement and post accounting into main processing system, reconcile bank balance against financial institutions. In addition to, Review a/c opening documents and report the transactions to local regulatory, arrange fund transfer instruction, monitor and update operation control requirement, liaise with overseas office for operation flows for international clients
• Under 1 years of work experience. Experience in Custody or settlement operations, banking operations and/or fund operation preferred
• Proficient in use of oral and written communication skills (English & Korean)
• Motivation and initiative to work independently and as a team player
• Neatness and attention to detail and control of data
• Basic Knowledge of financial products
• Understanding of accounting theory, concepts and practice optional
• Management of end to end process of staff on-boarding and off-boarding, BAU technology request, not limited to,
• Process system and application access for new hires, removal of access for off-boarded employees and internal transfer within the firm
• Initiate all technology related requests and managing them to completion through JPM systems
• Inventory management (e.g., Desktop, Laptops, Blackberry, Ironkeys)
• Mediate ad hoc tech requests with various technology and Hub teams
• Diligence and strong analytical skills
• Minimum 3 years working experience, preferable Investment Banking
• Work closely with business stakeholders and deliver prompt responses to queries from the business
• Support key MAM front and back office systems including Composer and Dimension
• Project manage operations components of key systems upgrades e.g. trading system Upgrades
• End to end problem management responsibilities
• Unix shell/DOS batch scripting
• SQL Scripting, ideally with Oracle/SQL Server
• Java/J2EE development
• Previous Control-M Batch experience preferred, but not essential
• Familiarity with ITIL Incident/Change/Problem management
• Ability to work in a demanding, fast paced funds business
• The ability to operate independently, to be proactive, and able to interact with stakeholders across all levels

Portfolio Controller & Business Support Resume Examples & Samples

• Responsible and broad position in dynamic and ambitious team within Regulatory & Business Risk Management
• Various department wide reports and analysis
• PMO Activities such as Staff list update, coordination of access requests, organizing meetings and business trips & SharePoint administration
• Management of expenses and business trips
• Broad insight into regulatory field of activities, development possibilities to further develop our controlling
• Complete Missing Payment Queries via website and host systems
• Disbursement of refund requests and cash advances via deskbank to customers
• Process Credit Balance Reports across all host systems
• Management of multiple mailboxes to action customer requests
• Maintain Deceased and Bankruptcy portfolios
• Maintain Merchant promotions set up as directed
• Update multiple credit bureaus reporting
• Locate GNA customers by using various search options
• Process supplier invoices
• Facilitate government department inquiries for information
• Import payments to external parties via Deskbank
• Provide assistance and undertake any other duties as allocated by the manager
• Work in accordance with all GE policies and procedures, demonstrating high ethical standards consistent with the GE Spirit & Letter
• Immediately escalate any potential compliance issues to Team Leader, Compliance, Legal, HR or through any Open Reporting channels
• Ensure you adhere to all the Environment, Health & Safety (EHS) policies, procedures and responsibilities as detailed in the EHS Manual on the EHS Links site
• Other related tasks as agreed
• Knowledge in MS Word and Excel
• Technical knowledge – host systems
• Excellent computer literacy and keyboard skills
• Strong willingness to work in a team environment
• Business Relationship Management - Acting as a central point of contact for all Trade execution information, queries, issues with the relevant line of business, including its support functions. Preparing and developing globally and regionally consistent executive presentations with required levels of transparency and providing them to the business on a monthly basis. Where costs hitting the trade-ex GL line are Operational in nature, liaise with the appropriate Operations Managers to ensure oversight of costs levied and underlying transaction detail (where available.) Alignment of Operational costs levied with KPI and volume metrics gathered by Performance Management team
• Cost Optimization Identification - In line with business strategies, trading patterns and through anomalies identified in benchmark reporting work with the appropriate business to identify areas for service and cost optimization ensuring all cost savings are documented, tracked and updated on a regular basis
• Predictive Expense Forecasting - Submission of annual plan numbers for appropriate business at the vendor, service and Transit level taking into account any variation in volumes and in line with future trading strategies. Creation and maintenance of appropriate commentary & documentation supporting forecasts
• Ad-Hoc reporting - Responding and executing on ad hoc reporting requests from the business and supporting functions (i.e. Product Control, Financial Control)
• Benchmark reporting - Carry out benchmark reporting appropriate vendor types ensuring same service, same product service tariffs are benchmarked and anomalies advised to the business as part of cost optimisation identification
• GL Reconciliation (Variance Analysis) - In depth analysis of appropriate business balances within Trade Ex GL with detailed commentary on all variances
• 5+ years in a similar position (Senior Business Support Analyst)
• Previous experience leading a cross functional team
• Proven experience in implementing automation platforms
• Ability to create and implement a platform level strategy
• Experience in managing 3rd party vendors and dealing with challenges
• Proven experience in testing QA schedule and planning creation and familiarity with automated testing software
• Technical qualification and commercial awareness desirable
• Excellent communication and documentation skills
• Eligible to live and work in the EU
• Current unrestricted worldwide passport

Business Support Lead-professional Markets Resume Examples & Samples

• Strong Microsoft Office skills, specifically Excel
• Hyperion Essbase (preferred)
• Ability to work independently, - Self Starter and Proactive
• Experience influencing and engaging high level Executives
• Experience with juggling multiple responsibilities, constantly reprioritizing based on new information or shifting deadlines
• 2-3 yrs of Finance experience (or similar discipline)
• Bachelor Degree in Business Administration or related field
• MBA would be a plus

CSI CoE Business Support Systems Resume Examples & Samples

• Ensure service delivery execution
• Contribute and support services sales
• Apply Service Delivery Process and Models
• Create a productive work environment for individuals
• Create a productive work environment for own organization
• Drive Performance Management (Process)
• Drive Competence Management
• Conduct Resource Management
• Five to seven years of CSI experience and line management activities
• Available to travel around the globe

ET Business Support Resume Examples & Samples

• Providing support to business stakeholders on critical business applications
• Extensive interaction with the associated development teams and other support desks
• Considerable involvement with customers to understand their problems and requirements
• Communicating frequently to end users about incidents and problems
• Project Managing small projects on a day to day basis
• Ongoing support of Settlements and Trading systems
• Proactively contribute ideas and solutions towards improving team processes
• Create and manage warranty claim data and financial reports
• Create and publish business warehouse queries and reports
• Conduct warranty claim financial audits
• Manage warranty inventory including forecasting, monitor customer requirements, physical inventory and execute stock transfers
• Support warranty and repair analysts as required
• Participate and lead continuous improvement (ACE) activities
• Other tasks may include drive access control

Business Support CEO Csfs Resume Examples & Samples

• Preparation of and taking minutes of the Authorized Management meetings (Scheduling, agenda, collection of department reports and KPIs)
• Support of marketing activities with Marketing Special Businesses CH (Switzerland) and Market Development CH (Switzerland)
• Contact to print media, submission of ads and editorial contributions to external parties
• Ordering of marketing material, booth furniture, access tickets and registration of attendees
• Co ordinate projects to support GMT requirements and
• 1+ years professional experience analytical/project
• Ability to work in a high pressure and changing

IT Business Support Trading Resume Examples & Samples

• Supporting business users in their daily operations
• Functional and technical analysis of user requirements
• Automation of business processes using MS Office and Reporting tools
• Overall coordination of software changes and implementation of improvements as requested by the users
• Test management and execution, incl. setting up of test cases, executing system integration tests and documenting test execution
• User support during user acceptance testing
• 3rd level application support
• An academic degree in Information Technology, combined with project management skills
• Knowledge of financial instruments and products
• Experience with financial data providers and systems such as Bloomberg
• Strong skills in MSOffice (incl. VB) and databases, preferably Oracle
• Strong interpersonal and communication skills with the ability to work independently and under pressure
• Good presentation and organizational skills
• Fluent in English; German and French being an asset

Ops Professional Mkts Business Support Resume Examples & Samples

• 4-year college degree in finance, accounting, or related discipline and 3-5 years of experience
• Proven experience presenting & consulting with operational leadership preferred
• Strong Microsoft Office skills (Excel, Word, Power Point) required
• Excellent organizational, communication, and project management skills required
• Ability to work in a team-oriented environment that is fast-paced and demanding
• Must be self-directed, have excellent initiative and organizational skills
• Ability to handle multiple demands with a sense of urgency, drive and energy
• Work well under stress with the ability to deliver on time
• Identifying and documenting Business Requirements
• Understanding existing systems functions and liaison with Business teams
• Preparation of Business Requirements documents
• Translating Business Requirements to System Requirements
• Project scope documents
• Analyze and make recommendations for modification to applications and business procedures
• Propose logical and physical system design
• Understand the data environment and create automated/ad-hoc reports
• Supporting the project team in implementation including data loading & cutover/migration analysis
• Supporting preparation of user procedures and user acceptance testing
• Develop and execute of quality assurance test plan for the system rollout
• Coordinate hardware and software installation
• Provide on-going system production and user support; tasks include problem diagnosis, resolution analysis, and liaise regionally and globally with business and system groups to follow through the support items
• Provide pre-implementation and post-implementation support to the systems and business teams
• Organize and provide training to users
• Preparation of training materials
• Document user feedback
• Maintain good working relationship with clients such as Investment and Research Services teams
• Business analysis experience qualification (e.g. ISEB) or equivalent experience
• Hands-on experience in the requirements gathering, design of investment reporting and risk systems for internal users
• Exposure to structured software development life-cycle methodology
• Familiar with investment management, research and trading process
• Familiar with Bloomberg, Factset or Investment risk tools is an advantage
• Familiar with Oracle OBI and/or QlikView
• Familiar with UI design and Data modelling process is an advantage
• Familiar with knowledge of fund accounting and market index data
• Experience of providing global systems solutions & knowledge of internationalisation aspects

Asset Management Business Support Resume Examples & Samples

• Support team in the absence of direct manager
• Supervise a team of statement control analysts
• Coordinate and support transition efforts to new operating platform/data strategy
• Plan, conduct and monitor RCSA testing for IFS Operations and develop, recommend and monitor corrective and preventive actions
• Devise sampling procedures and directions for recording and reporting quality review data
• Perform administrative functions on the maintenance of data integrity for the accounting database
• Perform quarterly Clean Desk Reviews for IFS Operations
• Perform Translog deletions as requested from the Fiduciary Department
• Assure ongoing compliance with quality and industry regulatory requirements
• Monitor internal training compliance and address all technical issues
• Identify training needs and organize training interventions to meet quality standards
• Maintain an optimal ratio balance of offshored financial statement allocation with Mumbai Team
• Provide technical and statistical expertise in the management of registered User Tools
• 3 – 5 years experience in the financial services industry
• Certifications an advantage for risk or quality assurance
• Quality inspection, auditing and testing experience
• Experience with implementation of corrective action programs
• Strong computer skills including Microsoft Office and databases
• Knowledge of tools, concepts and methodologies of QA
• Knowledge of relevant regulatory requirements
• Demonstrates high level of accuracy and reliability in work
• Uses judgment on materiality or significance of issues identified and follows through until resolved
• Responds to issues and queries in a timely manner
• Data collection, management and analysis
• Communication skills - verbal and written
• Continuous review and improvement in levels of efficiency
• Understands basic Trust and PIC concepts
• Identifies risk issues
• Able to work well with the coordinated team
• Documenting and executing month-end and quarter-end processes
• Configuring and executing Risk Analytics
• Distributing results to downstream consumers
• Responding to business enquiries, performing analysis and prioritizing enquiries
• Suggesting changes for enhancement to the regular processes
• Investigating issues escalated from Wrap Adviser Services phone team, raised about the Wrap platform inclusive of: technical issues, reporting inconsistencies, online transacting issues, explaining system behaviour etc
• Investigating issues escalated from Wrap Operations teams, assisting them with exceptions processing and issue resolution
• Proactive monitoring of transactions and system behaviour to identify anomalies and avoid impact to our clients
• Identifying opportunities to improve processes within Service Sales Centre & Operations (SSC&O) and Wealth management Operations teams to increase efficiency and accuracy
• Maintaining a strong outcome focus to ensure all requests and issues are resolved in a timely and efficient manner
• Supporting Project teams with the delivery of system updates and new Products, by providing subject-matter-expert input and / or testing when required
• Work closely with delivery teams to ensure changes and projects adhered to the standards and governance required to be accepted in Production
• Overall management and communication of major incidents and problems, including remediating any impacted clients and advisers
• Display strong customer service focus and the ability to deliver quality support
• Professional communication skills, both verbal and written
• Ability to build complex system knowledge and business rules quickly
• Well organised and methodical approach to completion of tasks, and ability to multi-task
• Experience with Macquarie Wrap or a similar platform and possess strong financial markets knowledge
• Ability to work autonomously, as well as part of a team environment, to be proactive, and able to interact with stakeholders across all levels
• Microsoft Office (Intermediate to Advanced)
• Technical experience in fast paced working environments is desirable, these include

Internal Business Support Financial Services Resume Examples & Samples

• Support the preparations for writing proposals (gather relevant information, follow up with the partners, review document structure and lay-out, monitor closely the important deadlines)
• Create and update complex PowerPoint presentations for internal and external use
• Transpose EY content (presentations, CV’s) into client approved templates as required
• Work together with the business in developing materials (presentations, flyers) to promote our services
• Responsible for different banking applications in Financing, Trade Finance and Pension Services
• Applying the Incident and Problem Management process proactively and consistently by ensuring quality and quality improvement
• Key Player in enabling the organization in solving Major Incidents, supports Taskforces and drives Problem Management activities
• Collaborating with cluster related business domain and product management
• Responsible for store financial planning and budgeting. Summarize plans including overviews, bridges, explanations
• Responsible for month-end managerial reporting and analysis of outlet store performance. Establish tracking for key initiatives and portfolio strategy
• Maintain, analyze and report store 4-wall profitability
• Support Director of Real Estate and Director of Operations Support, Store Construction in the development of capital spending requests. Prepare financial assessments to include payback, IRR, and NPV on capital expenditures
• Prepare special business analyses for management, which could include analysis of expense trends, profitability, and new business opportunities
• Provide strategic guidance, assistance, and analysis to store operations management
• Support DTC and corporate finance teams with other reporting, ad hoc analysis requests, and cross-training as needed
• 7 years experience
• Demonstrated ability to partner with senior management
• Strong technical skills (Hyperion Planning Applications, Hyperion Essbase, HFM, Lawson, COR360, SharePoint, Microsoft Office, Pivot Tables)
• Demonstrated organizational skills and ability to manage multiple priorities
• Track record of consistently meeting deadlines and due dates
• Strong communication and interpersonal skills, written and verbal, as well as successful presentation skills
• Willingness to adapt to a changing environment with an emphasis on process improvement
• The ability to thrive in a dynamic fast-paced environment of a growing company
• Interpersonal abilities
• Ability to multitask and work under pressure
• Excellent follow up ability
• Adaptability and flexibility
• Learning aptitude

Financing Business Support Professional Resume Examples & Samples

• Receive and handle customer and sales requests
• Be in daily contact with customers and suppliers, and with other departments of IGF and IBM
• Accuracy with good attention to detail
• Customer focused mind-set
• Responsibility and ability to work independently but also in a team
• Execute upon those opportunities once agreed to with the Global Business Services (GBS) customer council
• Understands and/or able to learn integration within/across the A2R, P2P and O2C processes to maintain internal controls
• Reviews monthly GBS metrics compiled for areas of responsibility
• Provides analysis of trends, and works with Business Support Manager to recommend remediation plans for areas that are not meeting established service level obligations
• Supports customer issue escalation processes for GBS inquiries in line with the GBS interaction model
• Uses critical thinking to perform root cause analysis of escalated issues and ensures appropriate and timely resolution of issues
• Including coordination with other SSC locations and other FCS functions as necessary
• Coordinates off cycle payment processing and supports month end reconciliations
• Supports annual filing of 1099s and escheatment filings in coordination with the Global SSC
• Supports O2C analytics and reporting preparation
• Executes all assignments in accordance with established Service Level Agreements (SLA’s)
• Assist Business Support Manager in special projects, including but not limited to strategic initiatives and software implementations
• 3 to 5 years of Accounting experience, preferably supporting a Customer Relationship Management role
• Experience working across A2R, OTC, and P2P process streams preferred
• Experience in project & change management preferred
• Experience in process improvement and application systems implementation
• General understanding of the integration components and impacts across the A2R, OTC, and P2P processes
• Ability to meet strict deadlines
• Liaising with various support functions
• Assisting in reporting initiatives, such as expense data analysis and reporting
• Assisting in training related to Expense Policy, financial system (Concur), etc
• Minimum 3 years working experience
• Collection of timesheets from our contractors on a weekly basis
• Checking timesheets are accurately completed before forwarding to finance for payment
• Maintaining excel spreadsheet including contractors hours
• Contract administration including preparation of contracts and creating new starter files
• Preparing, sending and auditing contractor records
• Accurately updating and managing our bespoke database with all records
• Monitoring and managing compliance of contractor records including reference and police checks in preparation for external audit
• Producing reports on a weekly basis using Microsoft excel and updating Financial reports
• Manage all payroll queries and liaise with both our contract employees and clients
• Reception cover including meeting, greeting and answering the phone
• Diary management and scheduling
• Managing confidential information and partnering with key stakeholders

Finance Head Regional Retail Business Support Resume Examples & Samples

• Setting business target by different dimensions for business
• Perform major cost line planning including Labor, Supplies, Pre-openings etc. by deep diving into cost drivers and analyzing trend, building regional and national margin in P&L plan
• Closely monitor sales performance and provide sales outlook to regional business head for driving business performance
• Design KPI to track and evaluate business performance
• Provide regular regional business reports to evaluate business performance and trend
• Lead regular regional business review meeting and address opportunities and risks from financial perspective
• Review new business proposals, executes FDD and provide valuable comments
• Provide support on regional operation, marketing and store development projects

Business Support Quotations & Tool Development Intern Resume Examples & Samples

• Business/Finance Background
• Programming Experience
• Business Understanding
• English Skills; preference will be given to fully bilingual French applicants
• Visual Basic and /or Access Database
• Superior Excel Skills
• Writing and troubleshooting Macros
• SAP (an asset)
• Important instructions for applicants **

Business Support Operation Specialist Resume Examples & Samples

• High level of accuracy with good attention to details
• Good teamwork and collaboration skills
• Customer focused. Good analytical and problem solving skills
• Good numerical skills
• Ability to take ownership and responsibility
• High level of proactiveness and initiative with potential to innovate
• Ability to work towards and achieve targets and deadlines
• Economics or Finance background
• Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on CIB Expense Policy
• Assistant Management: centralized resource management, including mobility, talent management, training and development, evaluation and compensation
• A variety of other administrative functions: Space planning, maintenance of floor plans, move management, cost allocations, consecutive leave tracking, floor access, business continuity co-ordination
• Timely management of Travel & Entertainment expense claims for Investment bank employees through the firms expense management infrastructure (TEEMS in the US and Oracle for EMEA & ASIA) in accordance with CIB Global Expense Policies. Exception reporting related to expenses
• Co-ordination of centralized vendor invoice processing process
• Taking on additional ad hoc responsibilities in absence of Team Lead
• Be a subject matter expert and is able to guide and mentor the team members
• Effectively handle escalations and find appropriate resolutions
• In addition to BAU activities, is able to take up additional projects and effectively lead them to completion
• Partnership with global counter-parts and Corporate Accounts Payable teams
• Process Improvements and Efficiencies
• Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) with an appreciation of the importance of process and a robust control framework
• Work independently whilst also operating effectively in a team based environment
• Be a self-starter, multi task and manage a demanding workload
• Analyze and problem solve
• Experience in a financial services organization (Asset Management preferred)
• Knowledge of the equity trade lifecycle
• Experience supporting portfolio management systems
• Exposure to Charles River IMS (Manager Workbench preferred)
• Experience supporting proprietary applications as well as front office vendor applications and market data feeds (Bloomberg, Factset, Reuters etc.)
• Ability to provide an intermediate level of desktop support including excel and VBA
• Experience supporting reporting platforms (OBIEE, Crystal Reports, Excel reports)
• Demonstrable experience using Incident, Change and Problem Management processes
• Ability to troubleshoot complex issues in a high stress environment
• Technical understanding of systems and application architecture (databases, networks, servers etc.)
• Ability to rapidly learn new applications and technologies
• Desire to build relationships with key business stakeholders
• Timely management of Travel & Entertainment expense claims for Investment bank employees through the firms expense management infrastructure (Concur) in accordance with CIB Global Expense Policies. Exception reporting related to expenses
• Develops partnerships with Stakeholders and cross-functional peers and is willing to do what is necessary to get work done for the good of the team
• Bachelor’s degree (or equivalent experience)
• Proficiency in Excel, Powerpoint, Word, Access
• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
• Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts
• Coordinate with ME functional groups to develop a ME IT strategic roadmap plan of compliance with built in mistake proofing controls
• Develop an implementation plan, inclusive of a training plan, to include "Best Practices" processes for all ME Data Owners
• Implement the approved plan
• Monitor progress to plan
• Generate the monthly metric
• Serve as primary Business Support Analyst in working with several ME Organizations in facilitating the Annual Overhead Budget Planning process
• Attain ACE Associate certification
• Comply fully with all Diversity, Environmental, Health and Safety (EH&S), Ethics, Quality and International Trade Compliance (ITC) policies and procedures
• Achieving established due dates on projects assigned
• Compiling Level 1 schedules for deliverables
• Providing a weekly project status to both supervision and internal Customer
• For projects, flagging schedule roadblocks in advance to supervision in writing, and offer up viable solutions. Be proactive and schedule a one-on-one meeting with supervision to dialogue before any commitment to the Customer
• Responding in a timely manner to internal Customers and/or supervisor's questions
• Representing Customer's perspective internally
• Actively contribute by providing project management oversight for implementation of the strategic IT compliance plan; documenting meeting minutes; close looping with the team members on open action items; and advising supervisor of ongoing progress of the Team relating to project scheduling, ITC and budgetary compliance
• Balancing Customer desires with adding value to the business
• Following and improving ME standard work published on-line for portal and shared drive data owners. Ensure current process followed is documented and standard work is published for implementation of the strategic ME IT plan of compliance
• Generating new work step instructions for P&W Security IT data permissions, IT analyses and IT analytical tool usage
• Actively contribute by providing IT consultation services to improving the ME business processes
• Sorting incoming & outgoing mails, scanning the documents and sending it out to the clients within time constraint
• Create tasks to enable the collating of financial statements
• Processing, scanning & mailing out of Corporate Action entitlements within time constraints
• Compile the establishment packs for the New Business team
• Coordinate printing orders, printing of envelopes, letter heads and compliment slips
• Coordinate stationery orders and stock control
• Relevant administrative support experience within the Financial Services industry
• Working knowledge of the Microsoft Office Suite - Outlook, Word, Excel
• Effective stakeholder and client management skills
• Strong customer service experience and attention
• Reception experience is preferred but not essential

Marketing Event Management Tool Business Support Resume Examples & Samples

• Supporting international project group
• Support EMT Users worldwide through training and preparation programs
• Coordinate, prepare and publish training materials supporting tool changes and releases
• Perform ad-hoc requests related to Event Management processes, performance of marketing activities and others
• Advanced German as an asset
• Performs contract analysis, quality controls of contracts, manual billing, invoicing, and validates accuracy of billing calculations performed by the system
• Create new accounts, order placement and product advocacy
• Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues via phone or e-mail
• Experience of working in a project oriented environment for at least 5 years
• Prior experience with Vended relationships / support
• Knowledge of investment & hedge funds, equities and fixed income business processes is required
• Prior experience supporting applications within a financial institution is required
• Basic knowledge of UNIX processing/scripting
• SQL / Sybase query experience is desired
• Broad understanding of various technology areas (e.g. e-mail, networking, application distribution)
• A professional attitude to work, with a willingness to learn
• Able to demonstrate drive and initiative along with strong problem solving skills
• Occasional weekend or off hours work may be required (releases / upgrades)

Associate, Technology Business Support China Resume Examples & Samples

• Provide technical advice and expertise to support the development, implementation and support of technology solutions while maintaining the integrity and quality of the operating environment
• Provide support for calls raised by customers, including maintenance, problem resolution, and project work
• Act as the first point of customer contact and perform Help Desk administration functions to established customer service standards to ensure an optimal customer experience
• Provide support for local regulatory report systems
• Provid cross site/country support for Technology Asia
• Apply ITIL knowledge and practise ITIL best practice
• Support Lead, Technical Infrastructure & Business SupportChina/ Team Lead(frequent) - Agree upon BAU/project responsibilities and task requirements, provision of business direction, guidance, performance review, report status & service performance, provision of key priorities which translate into specific work practices/plan
• Technology team colleagues(frequent) – Provision of professional advice and information, mutual collaboration, sharing of experience and knowledge across the team
• Project Managers -Liaise on project related issues, report status and progress of the tasks undertaken
• Customers and Business Users(frequent) - for identification of issues, provision of professional advice, service resolution, and service support
• 3rd Level support groups(frequent) -Act as a point of escalation for problems
• External Suppliers and External Consultants(frequent)-Service management, product specification and delivery
• Deliver first level technology support service to users in China
• Deiliver first level technology support service and administration on China regulatory reporting systems
• Deliver additional first level technology support service to IT teams from other Asia branches if necessary
• Take up China IT operations duties
• Use technical expertise and judgement to define and implement technical solutions that support business needs
• Work closely with the line manager / team lead in the continuously improvement of IT service operations and processes,
• Assist or undertake IT project implementation work as required
• Assist in maintaining IT infrastructure as required
• Maintain comprehensiveness and accuracy of IT support information
• Observe and adhere to the latest IT standards and policies as set by Asia Technology Risk
• 3-5 years experience in an Technology environment
• In-depth knowledge and hands-on experience in PC hardware, Windows XP/Vista and office productivity software
• Knowledge and preferably hands-on experience in Windows 2008/2012, Active Directory, Lotus Notes & Domino 7, Outlook & Exchange 2010, Citrix Metaframe/XenApp, Symantec Altiris Deployment Solution, NetApp NAS filer, Cisco network
• Solid knowledge in ITIL service management standards and best practice
• Preferably to have MCITP and CCNA certification
• Able to communicate fluently in English and Mandarin. Cantonese is preferable
• Pro-active and forward thinking
• Strong communication and analytical skills
• Strong task completion focus, able to deliver to deadlines and complete what is committed
• Supports Complaint processing, filing and tracking
• Liaison between Compliance and Business Controls for complaint status and reporting
• Performs routine audits of workflow statuses and client document QA/QC
• Creating and maintaining reports for supervision review
• Performs diverse, advanced and confidential administrative support functions
• Strong client service skills required
• Must have strong MS Office knowledge, including MS Word, Excel, and PPT
• Strong communication, time management and organizational skills
• Prior knowledge of registration process, financial products, policies & procedures is highly preferred
• Knowledge of MS Outlook preferred
• Undergraduate degree or equivalent experience preferred
• Knowledge of wealth management tools preferred
• Assemble, compile, and analyze data; assess data quality and resolve data issues
• Develop and produce operations performance reports and management reports summarizing key performance indicators, using tools such as Business Objects, Excel and PowerPoint
• Identify and segment key drivers for operations quality, productivity and efficiency; provide analysis on drivers impacting business performance
• Effectively communicate operational and analytical results to management; summarize and interpret data and findings
• Experience in using query and reporting tools to extract data from databases, such as Business Objects, Access
• Able to spend large amount of time pulling, handling, and analyzing granular data
• Proficiency in Excel, PowerPoint, Word, Access & VBA Coding (macros)
• Good communication skills; able to translate technical data into simple business presentations and answer questions about data and results

Business Support CEO Credit Suisse Fund Services S.A Resume Examples & Samples

Engine diagnostic services business support lead resume examples & samples.

• Manage current EMP service contracts that consist of customers from all regions of the world
• Lead efforts, in collaboration with the legal, finance, and other groups to execute new EMP contracts and provide support for FMP, FHA, and other service contracts
• Participate in the development and execute to strategic initiatives intended to increase P&W Maintenance, Repair & Overhaul (MRO) market share
• Support sales campaigns, business development opportunities, and general marketing efforts
• Support legacy engine business development efforts on new aircraft platforms
• Support ad-hoc customer requests (e.g. regulatory audits, new opportunities, etc.)
• Develop, manage, and report on business metrics intended to drive growth and support the business
• Identify service development opportunities based on new internal requirements, customer MFA and competitive benchmarking
• Work with the Client Change Management team
• Assist the BAU team with complex queries
• Strong understanding of Operationsprocesses
• Excellent problem solving skills withability to consider potential downstream impacts
• Ability to communicate effectively withclients and also internally, at both team and management level
• Ability to adapt to multiple demands andpriorities in a pressurised environment with set deadlines
• Willingness to take ownership of issuesthrough to resolution
• Ability to persuade and influence others
• Innovative thinking
• Teamworking

Business Support EFT Months Resume Examples & Samples

• Responsible for sales support, prepares presentations, follow up on client contacts
• Responsible for maintaining existing client relationships, in conjunction with portfolio managers and/or relationship managers
• Responsible for complying with regulatory requirements, in conjunction with internal auditor and Legal & Compliance team
• Responsible for organizing client activities, perhaps in conjunction with marketing team
• Responsible for internal communication, cooperate with other departments to fulfill clients’ requirements
• University graduate preferably in Finance/Insurance
• Detail-oriented, Client-focused, mature and confident
• Comprehensive knowledge of investment products and market with managerial skills and a proven new business generator
• Operates autonomously with the most complex accounts
• Experience or judgment to consistently handle complex client requirements independently
• Possess the required licenses
• Fluent in Mandarin and English

Business Support Lead Bcus Resume Examples & Samples

• For running the Business Support of BC CIO world comprising of a team size of 400+ and providing the required support
• Be responsible for the effective execution of Transformation initiatives processes, procedures and tools. These may span across multiple areas within BC CIO
• Be responsible for maintaining the skills database for BC CIO colleagues in India
• Provide visibility to senior leadership on Demand-Supply scenarios for effectively utilization of resources
• Responsible for working jointly with the delivery teams to suggest & drive process improvements
• Track and report periodically the Transform Savings targets for Barclaycard ADM to senior stakeholders
• Strong business analytical skills
• Proven experience in managing Business Support of large global teams
• Good conceptual understanding of delivery support
• Vendor Management and SOW process
• Presenting data to senior stakeholders and creating presentations
• Understands project accounting
• Hands on with Excel, Word and PowerPoint
• Sense of ownership and accountability
• Has a wide network within the organization and shows integrity while addressing challenging situations
• Encourages and solicits innovative ideas
• Inspires commitment, and a positive attitude from the team
• Deals comfortably with ambiguity and uncertainty; effective at working with unstructured teams, situations and environments
• Responsible for reporting of underutilization and tracking actual against budget
• Plan effectively resources and budget according to HR and finance business processes
• Fulfils the regulatory agencies and reporting requirements
• Must be proficient in Excel (reporting, in particular)
• Should have good knowledge of PowerPoint to create presentations as required
• Should have good knowledge of MS- Outlook
• Key Accountabilities and Skills required:Communication with leads on various issues, preparing reports as per requirement, missing time follow-up, mandatory training compliance, invoicing, due diligence on SOWs etc
• Stakeholder management and leadership:Interaction / follow-up with PMs, DMs, staff based out of US and UK, Directors is required. Hence, the candidate should have good communication skills
• Decision making and problem solving:Very good analytical, problem solving and reporting skills are required. Must have hands on experience in creating various reports in MS – Excel and should be able to create PowerPoint presentations. Should be a quick learner. Must be able to provide the data and reports quickly as required
• Any Graduation degree, preferably with commerce background
• Extensive experience in the collation of raw data, production of MI and reporting in relation to performance reporting
• Comprehensive experience in professional communications, both written correspondence and face to face
• Expertise in excel to be able to produce effective MI reporting and translating into PowerPoint presentations
• Extensive experience in analysis and creativity – to be able use own initiative to conceive original and practical solutions for internal and external stakeholders through the production of effective presentations to complex and business critical problems in relation to MI
• To have a good understanding at a high level the interface between complex business needs and the complex legal and regulatory environment in which the business operates
• Proven ability to juggle priorities, multi- task and flawlessly execute at speed
• Sound commercial judgment and overall understanding of the Financial Services Industry, particularly the business impact of the regulatory environment
• Financial services industry experience with a good understanding of financial concepts like journals and accruals
• Ability to manage and deliver in a business that is undergoing a high degree of organisational and strategic change
• To ensure delivery of cost effective and stakeholder focused operational services
• To provide operational and reporting support for Barclaycard in terms of Operations Management, Resource Management, Budgeting, Invoicing etc. for smooth functioning of the business
• Responsible for third party invoice validations in line with supplier agreements and defined SLA
• Responsible for the development and delivery of RAF for the clusters aligned with BC CIO functional requirements
• Support Commercial Model and quarterly RAF’s through pro-active analysis and MI production
• All adhoc operational requirements from Business
• Reporting of tasks assigned
• Understand SOW, PO and Invoicing process
• Understand and implement value add services
• Provide business interpretation of all reports, allowing management to act on business information
• Deliver ‘what if’ forecasts and scenarios to allow management to look ahead and act upon potential issues
• Drive the Quality Management initiative at BTCI-BCOT
• Capture various metrics, do internal audit/reviews, prepare dashboards
• Continuous productivity improvement initiatives
• Facilitate training to bridge the capability gaps identified
• Extremely good with networking among teams
• Budget Management
• 3+ years financial services industry experience in operations
• Analytical skills with ability to coordinate small projects
• Highly organized with strong attention to detail is critical
• Ability to work effectively under pressure and time constraints
• Strong written and verbal communication skills along with excellent interpersonal skills
• Exemplary demonstrated work ethic with a desire to learn the business
• Ability to learn quickly and take on new responsibilities
• Experience in performing risk assessments, evaluating, documenting and testing internal control environment, developing and producing meaningful metric reporting
• Highly developed project-management skills; ability to handle multiple priorities in a fast paced environment
• Strong decision-making qualities; proven ability to lead others, manage and develop team members
• Deep Knowledge of Mortgage Industry and Financial related accounting requirements around origination, secondary marketing, loan inventory and loan accounting - minimum of 5+ years in industry
• Knowledge of BAC GAAP accounting processes for mortgage accounting and reporting and use of BMH data in enterprise use cases such as regulatory reporting or capital reporting
• Detailed knowledge of software development processes and logic
• Direct knowledge of upstream SOR business processes, applications used and SOR data
• Direct, deep knowledge of (and synergies with) all core mortgage Finance/Risk reporting & accounting processes managed by the Mortgage controller team
• Appropriate background to be able to quickly comprehend and maintain a Definitional Knowledge of all BMH Key Business Elements and Enterprise Use Cases
• Strong technology knowledge and skills
• Undergraduate degree in Business Administration (Accounting or Finance emphasis preferred)

Gpc-multifonds Business Support Resume Examples & Samples

• Should have worked on various technologies like VBA in MS Excel, Macros, MS Access, MS SharePoint, .NET, SQL Advanced Java, Java Scripts, CSS, XML, Xceptor and develops applications, databases and EUCs
• Requirement gathering, analyzing the requirement and implementing the solution in the requisite technology depending on the usage structure of the application, database or the EUC
• Proven ability to develop and maintain strong relationships with clients and colleagues from other departments
• The ability to identify and successfully implement operational changes, risk mitigation strategies
• A high-level of integrity with a commitment to service excellence
• Good business judgment, knowing when to escalate, who to keep informed to identify appropriate next steps/resolution
• Have knowledge of software development life cycle and testing procedures
• Previous experience around Robotics solution will be an advantage
• The candidate should have a advanced working knowledge of VBA in MS Excel, Macros, MS Access, MS SharePoint, .NET, SQL, Advanced Java, Java Scripts, CSS, XML and Xceptor
• Strong organizational skills with a proven ability to manage a heavy work load together with tight deadlines
• Strong analytical skills with the ability to identify and resolve issues
• Quality of work at very high-level – coupled with the ability to prioritize workloads to meet challenging deadlines
• Strong communication and people management skills
• Ability to think and act strategically
• Ability to manage numerous competing concurrent activities and integration solutions
• MCA/BE/BTech /BSc./Bcom with Development background
• 7+ years of experience on automation using VBA in MS Excel, Macros, MS Access, MS SharePoint, .NET, SQL, Advanced Java, Java Scripts, CSS, XML and Xceptor

Business Support Lead-preferred Segment Resume Examples & Samples

• Excellent attendance required
• Must be self-motivated and possess excellent written, verbal, interpersonal, and organizational skills
• Must possess excellent time management skills with the ability to multi-task
• Should possess strong PC, typing and Microsoft Office (Word, PowerPoint, and Excel) skills
• Availability to work a flexible schedule assignment
• Ability to work in an ever-changing environment
• Must be currently meeting expectations
• Cannot be on any corrective action or performance management Desired Skills
• Commitment to meeting/exceeding goals
• Coaching for success
• Strong interpersonal skills when interacting with customers, associates and business partners
• Be able to work independently and effectively as a team player
• Must have the ability to work well under pressure and have excellent organizational skills
• Effective in building successful working relationships with stakeholders
• Able to work successfully as part of a team and independently
• Strong team building, negotiation and effective time management skills
• Critical thinking, analytical and strong problem solving ability
• Diplomacy, tact, confidentiality and strong leadership skills are essential
• Flexibility/ability to handle dynamic and stressful situations in a professional manner
• Understanding of the J.P.Morgan business environment
• Monitor and maintain operational readiness of Tibco, Amazon Cloud Service applications and Custom .NET applications
• Provide Level 2 Incident Management support for Amazon Cloud Services, Tibco, and Custom .NET applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
• Work with other EBSO teams to resolve infrastructure related problems (i.e. Server, Network, Database) where appropriate
• 1+ years successful work experience in providing Application/Production support
• Experience with IIS and .NET framework
• Experience with JAVA programming and any scripting language
• Experience/Knowledge of Amazon Web Services
• Knowledge of Oracle or SQL Server databases and experience writing SQL queries

NA T Business Support Resume Examples & Samples

• 3 years of experience providing Technical Support or as Cyber Security Engineer in the following areas
• Possess a 4 Year Degree (Bachelor’s Degree in Computer Science, Security, or related field)
• Outstanding communication skills.(Understanding and applying Active Listening/ Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions / )Ability to teach complex topics
• Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
• A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations
• Basic Administration/Maintenance of Microsoft SQL Server
• Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
• At least two years of full time experience in customer care/customer support
• Advanced writing and verbal communication skills
• Ability to multi-task and prioritize job requirements
• Strong personal organization skills
• Review lease documentation to ensure that they are enforceable and adhere to company policies. Execute documents within lease signing authority
• Enter transactions into the system for tracking, booking, funding and invoicing purposes. Confirm that entries conform to program requirements, company policies, pricing, and profitability parameters. Prep and batch files for imaging and completes rebooks as required
• Perform audits of Flow Analyst and other Structured Booking & Funding Analyst transactions and provide details regarding errors for training and development purposes
• Prepare contracts, leases, loans and other financial agreements and liaises with relevant parties. Ensure correct rates were used by Sales and Credit by recalculating terms
• File Uniform Commercial Code (UCCs) financing statements and initiate lien searches
• Provide rate quotes and trade-up/buyout quotes
• Enter credit applications into the systems
• Fund and book transactions in accordance with processing standards
• Act as primary point of contact by phone and via email with customers and partners to address documentation, transactions, policies, etc
• Review quality of documents, confirm pricing, validate credit requirements have been me and issue purchase orders
• Perform general system maintenance of accounts (address updated, comments, etc.) Review qualifications and disqualifications for special products (e.g. pre-funding and tax funding)
• Ability to enter data accurately and efficiently

Controller, Business Support Resume Examples & Samples

• Tertiary education
• Minimum of 10 years work experience, preferably in the insurance sector in Customer Service in Operations
• 5 years of which are in progressive leadership roles in managing a sizeable team
• Training: IT Planning, service industry best practices, general IT trends and technology
• Technical: Computer literate (MS Excel, MS Word, MS Powerpoint)
• Competencies needed include

Representative Business Support Resume Examples & Samples

• 1 – 2 year(s) experience in New Avon Customer Insight Center environment with Contact Center certification preferred and/or equivalent external call center experience
• Strong verbal and written communication skills. Must have ability to construct effective sentences, reply in a friendly and professional tone, project enthusiasm and connect in conversation/through the written word
• Strong interpersonal skills with the ability to reflectively listen and demonstrate empathy
• Ability to self-direct along with strong time management skills
• Strong organizational skills and ability to prioritize
• Ability to differentiate among appropriate resources throughout New Avon to ensure involvement of appropriate critical contacts
• Ability to utilize separate technologies simultaneously
• Technical skills include
• Provide admin support to the Asia O&G team as required (including travel logistics arrangements, processing claims & expenses)
• Assist to prepare presentation slides
• Assist in data collection and the handling & compilation of confidential reports
• Maintenance & update of CRM (an internal database business tool)
• Ability to draft internal and external correspondences independently
• Liaise and coordinate with regional offices / clients / vendors
• Co-ordinate logistics/ arrangements for internal/ external professional events for customers occasionally
• Handle any other ad-hoc duties as assigned
• 5+ years relevant experience preferred. Intermediate spreadsheet and word processing skills needed
• Responsible for extraction of deal parties form transaction documents
• Reviewing KYC and screening issues for escalation to FCC and HRR
• Strong organizational skills with an attention to detail
• Strong motivational skills, while objectively balancing the inevitable highs and lows of major change projects
• Collaborative and consensus building attitude
• Excellent communicator at all levels and across functions
• Must be able to present work to the Business Acceptance Governing Committee and Senior Management
• Accountable for tracking program / project success criteria (even where deliverables may not be directly in control)
• Able to effectively collaborate across locations and cultures
• Strong relationship management and communication skills
• Identify trending and research abnormalities in client data by comparing current and historical stats and by conducting industry-wide research as needed
• Analyze retirement plan data to understand client needs and assist Relationship Managers in identifying areas of success and opportunities for improvement
• Complete custom/specialized presentation materials
• Provide support (ensure logistical details are met and materials are ready) and attend client meetings/calls/business planning sessions (as needed/appropriate) and e-mail clients with items of interest
• Receive and fulfill advisor requests (partner with service team members and/or product subject matter experts to problem solve)
• Serve as Relationship Managers’ out-of-office coverage (speak with requestor to understand needs and route to appropriate team member/individual)
• Collaborate with Relationship Managers and Sales to identify and gather data and materials to be used during current client Request for Proposal activity
• Oversee the strategy of product template creation
• Help create client retention strategies and briefing docs (as appropriate)
• Bachelor's degree or equivalent combination of work and experience
• Thorough understanding of retirement industry and plan design features/rules preferred
• Demonstrated working knowledge of Windows, Word, Excel and PowerPoint required
• Excellent verbal, written and interpersonal communication skills required
• Proven ability to communicate effectively with senior management and key decision makers required
• Successfully manage and cultivate business relationships with clients, either internal or external required
• Experience managing multiple priorities required
• Experience working with people in a service environment required
• Previous experience with direct customer contact while exhibiting a professional demeanor required
• Gathering information for reports and business updates
• Assist in the organization of internal and external business events, including logistics
• Develop presentation packs and slides for meetings
• Creating business reports in MS Excel
• Consolidation and upload Weekly / Monthly sales activities and revenue reports
• Organise domestic and international travel arrangements. Including booking of all flights and accommodation, Visa arrangement, generation of itinerary and general co-ordination of approvals, advance funding etc, as well
• Prepare expanse claims for reimbursement
• Schedule management. Preparation / Organisation of meetings and minutes /
• Reviews program business unit's actual performance, previous budget figures, expense reports and other data sources to develop budget models. Prepares and manages program unit cost distributions. Prepares comparative evaluation of actual costs against budgeted funds and determines rationale for variances between costs and budget. Ensures accruals are allocated according to established procedures. Provides for funds coordination and makes cost transfers. Corrects billing errors. Prepares regular and special purpose reports for DOE and other customers
• Acts as the primary representative to the business units in using the project management system. Provides assistance for the proper allocation of costs into the project management system. Maintains historical records, analyzes trends, establishes cost rates and makes personnel forecasts. Investigates cost structures for new and existing programs. Prepares regular and special purpose reports for DOE and other customers
• Prepares business portion of proposals (FWP, RFP, TTP, WFO, etc.). Compiles information and prepares budgets and schedules for field work proposals. Conducts budget validation for field work proposals
• Responds to audit requests. Prepares draft response to audit findings and recommendations. Responds to ORO inquiries for information. Performs internal quality assurance audits as requested by program business units
• Participates in the development of business policies and procedures. Assures consistency of policy and procedure implementation. Interprets administrative policies for assigned program areas
• Represents department on organizational teams
• Correctly performs all functions related to appointment process (makes all types of appointments, reschedules, sends and obtains new patient information confirms and adjusts as directed)
• Correctly performs all functions related to cashier process (collects co-pay, follows guideline for balancing and submitting payments and maintains accurate balance of cash drawer)
• Performs all functions related to the EHR or paper medical record (pulls charts, phone calls, scanning, handling lab reports, maintains filing and correct order of charts, follows policy for medical record release, processes medical record information as requested, and follows clinic guidelines for purging/archiving the medical record)
• Performs all functions related to reception and patient registrations (acknowledges all patients in a friendly manner, verifies and enters patient information, notifies patient care staff of patient arrivals, maintains tidiness in waiting room)
• Performs all functions related to the referral process (completes referrals and pre certifications for assigned patients and maintains documentation, maintains communication among insurance companies, providers, patients, and provider offices, assists patients with claim appeal process)
• Performs all functions related to telephone process (answers phones, places calls correctly and utilizes phone appropriately)
• Performs all functions related to assigned clinic transcription for the practices
• Handles medications for the purpose of receiving, transfer and storage
• Assumes other duties as assigned
• 2+ years experience as an Administrative Assistant
• Ability to prioritize in a complex fast paced environment
• Advanced Office Skills - Word, Excel, PowerPoint and Outlook
• Manage a portfolio of applications that span multiple business units/ functions and impact across the Wealth Management business in APAC, with high to very high/serious business risk involved
• Equip oneself with in-depth knowledge of APAC Wealth Management applications and all of their components as well as the knowledge of international business units, regulations, pressures and requirements so as to translate business needs into process improvement and technical enhancements
• Assist in dealing with business leads across APAC, external suppliers and local contractors in a professional manner
• Build a consensus from differing points of view around medium and long-term strategic plans across the APAC Wealth Management businesses
• University degree or equivalent in finance, project management, IT or related field
• 7 - 10 years' experience in program, project and general management, of which at least 5 years' experience in application support and business analysis role in banking/brokerage/investment industry, preferably with support experience of Avaloq
• In-depth knowledge of banking guidelines on project management, audit, security, staff management, budgeting, etc
• Experienced with methodologies for development, testing/QA, business analysis, PLC, project tracking/reporting are desired
• Strong interpersonal, communication and presentation skills (written & verbal) plus excellent relationship-building, teamwork and collaborative skills
• Strong influencing, negotiating and liaison skills with the ability to manage multiple stakeholders is a must
• Strong vendor management and contract negotiation skills
• International exposure and sensitivity to various cultures
• Concur expert - expense reporting approval, control function (reports, analyses)
• Key business partner in Concur, providing trainings to new employees and yearly updates
• Company credit card management (new entry, issues)
• Ariba reconciler
• Ariba Completion Agent
• ICD template administrator
• ICD user manager
• Maintaining local procedures, collaboration with different business teams
• SAP or similar system user, strong business IM systems experience
• MS Excel advanced user
• Excellent knowledge of spoken and written English plus Czech or Slovak
• 2+ years in a similar independent analyst position preferably in multinational company
• Experience in dealing with internal & external customers including management, auditors and advisors
• Strong problem solving analytical skills
• Multi task approach, ability to prioritize correctly and manage more things in the same time
• Ability to keep and watch given deadlines
• Ability to keep and preserve agreed procedures
• Ability to think about possible solutions, take responsibility, make only minimum mistakes and if made any, find them quickly and correct them proactively

Business Support Lead Coordinator Resume Examples & Samples

• Provide administrative support in contract management matters.This support includes: Preliminary (formal) analysis of files submitted by contract owners according to Stryker procedural rules. Updating contract lists and databases and archiving documentation. Sending, receiving and following contract-related documentation. Filling-in information on Stryker pre-approved forms or templates.Liaising with service providers for contractual related activities such as, but not limited to, translations or affixing of stamps or official approvals by competent authorities. Support drafting reports on contractual activity.Although support concerns all types of contracts, specific focus will be requested on Consultancy agreements with HCPs, Services agreements with 1/3 party service providers and Indirect Channels agreements
• Provide administrative support in corporate secretariat matters : assisting the legal department in the conducting of all the formalities related to BODs Meetings, implementation of BODs decisions, registrations at the National Chamber of Commerce, special proxies and delegations of powers
• Provide assistance in the management of other topics of legal interest : depending on the activity, provide administrative support to tender or litigation activities, upon request of the legal management
• GO TO MARKET Meetings AgreementsFiltering the requests of Marketing for Events that the Events Team organizes at GTM Budget, ensuring that the requests are compliant with the internal Company’s procedures and with the law requirements. Preparing the drafts of contracts according to the approved template to be validated by the Legal Office. Maintaining correct archive and inform Finance for the invoicing of the amount stated in the contract once the contract is correctly executed
• Internal Business Meetings Organization Being the point of reference for the Sales Team in the organization of Internal Business Meetings such as
• Prepare monthly operational performance reports
• Analyze operational reports to explain operational trends and business cycles
• Perform data scrubbing activities on manual order logs
• Consolidation of manual order logs for reporting
• Preparation of ad-hoc reports, as required
• Drafting operational process workflows, as required
• Tracking of Assets (Staff laptops and mobile phones)
• Tracking of staff movement
• Operational support, as required
• Advanced proficiency in MS Excel, Visio and PowerPoint
• Diploma in IT/Business preferred
• 2 years working experience in Order Management is preferred
• Experience in a fast-paced work environment with a positive attitude and an eye for details
• Able to adhere to work timelines and adapt to meet changes in urgent requests
• Ability to liaise/communicate with different departments locally and overseas, is preferred

Enterprise Application Services Business Support Lead Resume Examples & Samples

• Manages the allocation of work to the OSP engineers carrying out application support work on behalf of EAS, including the initial triage of tickets and provision of regular updates via Remedy
• Defines SLAs for issue resolution and tracks performance against these
• Assesses and reports on the quality, timeliness and value of work delivered by OSPs on behalf of EAS
• Arranges for SME support for complex issues and knowledge transfer
• Organises necessary access to systems and functionality to enable OSP engineers to carry out functionality
• Works with wider EAS team to ensure resolution processes are created, documented, and understood
• Ensures that appropriate audit records (SRs/RFCs) are raised for work carried out, seeking approvals as appropriate
• Holds Service Review meetings with OSPs, outlining the reporting that they are to provide
• Creates and enforces the templates for tickets being raised into EAS
• Holds performance review meetings with EAS customers, reporting on ticket quality and SLA performance and seeking opportunities to reduce ticket flow into EAS
• Handles escalations and requests for updates from other departments
• Carries out trend analysis, identifies and drives opportunities to improve service
• Plans the transfer of repeat activities away from EAS SMEs to allow their time to be optimised
• Attends handovers and ensures that OSP engineers receive appropriate knowledge transfer in readiness for new functionality
• Engages with the appropriate SMEs to maintain and report on the EAS bug, incident and risk registers
• Co-ordinates and compiles reports on all aspects of EAS activity
• Provides cover for the EAS Manager as necessary
• Experience in a role with responsibility for the management, assessment, tracking and reporting on workloads
• Daily use of MS Office in prior roles – Word, Excel, Powerpoint
• Reporting and data analysis – via BMC Remedy would be of benefit but track record of regularly gathering and reporting on data critical
• Strong written and verbal communication and negotiation skills
• Technical background advantageous but not critical. More important to be able to process and understand given information and engage with technical and non-technical parties at multiple levels
• Telecoms background advantageous but not critical

Associate Dir Clinical Group Business Support Unitedhealthcare Retiree Solutions Resume Examples & Samples

• Unrestricted RN license
• Prior health plan sales experience
• Data analysis and interpretation skills
• Expertise in the care of older adults, geriatrics and end-of-life care

Business Support Emarkets Resume Examples & Samples

• Technical advice and support administration: taking a prominent role in design, development, review and implementation of technical solution proposals, as well as the preparation and review of functional specifications
• Service management: maintaining SLA’s, manage client satisfaction, plus incident and change management
• Business development: assist with creation of annual business plans as well as development and monitoring of business cases
• Sales support: onboarding of existing clients to eMarket platforms, accompany user-client visits, develop marketing and communication about eMarkets systems
• Assisting with preparation and analysis of reports, budgets, forecasts and other targets
• Front of office
• Report validation and reconciliation
• Handling of supplier invoices in our workflow tool
• Travel organisation
• Assisting with month end processes
• Reconciling expenses
• General administration tasks

Business Support Leader Resume Examples & Samples

• With client technical support process, support tools, terminology and direct client interaction
• In position that required a high degree of analytical ability
• Working with or managing delivery results
• Collaborate with other teams to deliver required business results
• Organizes and reviews data and translates into usable information for leadership, identifying both operational and process improvement opportunities
• Supports day to day queries and ad hoc reporting/analysis requests, ensuring content and deliverables are executed in a timely fashion
• Explores, documents and institute innovative ways to analyze and report on survey data
• Creates charts, graphs and presentations which effectively communicate operational and process improvement opportunities
• Designs and maintains system dashboards which meet the needs of Avnet Global
• Communicates with outside vendor, in design and maintenance of Enterprise Management self-service platform
• Works with Customer Engagement team in survey design, sampling strategies and overall data maintenance, ensuring timely launch of each survey wave
• Helps develop and implement best practices, specific to regional reporting, data views and analysis needs
• Works with global regional leadership to design transactional survey processes
• Establishes cross-functional relationships with individual contributors as well as leadership and other program stakeholders, throughout all global regions
• Five years of relevant work experience in a related industry
• Performs both administrative duties and business/data analysis or preparation
• Conducts research to abstract information in preparation for meetings and special projects
• Participates on project teams in a variety of capacities depending on area of expertise. Monitors and reports on project/assignment status
• Provides decision support to business through effective data analysis and accuracy
• Reviews data from various enterprise level sources and translates this data into usable information for management and customers
• Responds to specific requests for business intelligence information ensuring content and deliverables are executed in a timely fashion
• Ability to exercise high level of discretion and independent judgment when making administrative decisions and taking action on behalf of superior based on knowledge of company policies and procedures
• Ability to work independently on projects, determining method of research, data, and information requirements and analysis techniques
• Ability to communicate effectively both verbally and in writing
• Ability to coordinate and prioritize multiple projects. Ability to meet deadlines
• Strong teamwork and interpersonal skills and skilled in communicating with all management levels. Tactful, professional, and the ability to maintain confidentiality
• Solid business analytical skills
• Five years of progressively responsible administrative assistant or support experience
• Three or more years of experience in business systems or data analysis and project coordination experience
• Advanced experience in Excel, along with extensive knowledge of MS Office Suite products and the Internet
• Ensure high customer satisfaction by having a quick turnaround time for BP contract creation and validation. Contracts should be created precisely, according to guidelines
• Support Accounting reconciliation queries
• Keep daily contact with Account Managers, Country Offices, other departments of IGF and IBM
• Support Accounting input (Accruals, Reconciliations)
• Produce measurements and manage controls
• Take part in special projects and other tasks as assigned
• Meet measurement targets, support the IGF Management Team (local and central) in meeting its monthly measurement objectives
• Help training and education of new team members
• Italian: Fluent
• At least 6 months experience in financial/customer facing position

Manager Business Support Resume Examples & Samples

• Working with system support management (Programs, Engineering, and Technical Publications) and other stakeholders to leverage program growth and enhance systems engineering service offerings
• Maintaining and refining road-maps for existing businesses, including key product life cycle gates and investment points
• Providing subject matter expertise in support of business pursuit initiatives
• Identifying, developing and proposing funding sponsorship/support from various external sources
• Assisting with the development of business cases for customer investment for L-3 funded projects
• Participating in various industry forums and, as appropriate regulatory bodies
• Familiar with the aviation and defence industry, ideally as it relates to the support of military electronic systems in both airborne and maritime environments
• A minimum of three years experience in a related business development position
• Demonstrated ability to develop actionable plans and recommendations related to existing product line growth or new market & product marketing entry
• Prior experience as a user in the operational support of complex systems and equipment
• Understanding of business case processes, including market positioning, competitor assessment, and financial analysis
• Advanced user of MS Office suite (Powerpoint, Word) and Adobe Photoshop or equivalent

Receptionist / Business Support Resume Examples & Samples

• Purchase, document and maintain stock levels of all stationary and various facilities items within the CAS office
• Arrange, sort and distribute all courier, post and other deliveries as required
• Coordinating of security ID card system
• Wincanton, IFS and CAS Account: ensure tracker is up to date, continue to arrange collection and delivery of files as each mandate requires
• Ensure all policies and procedures are up to date and efficiencies proposed
• 1 year of general office or secretarial experience
• Operates personal computer using a word-processing application and has knowledge of other software applications
• Operates standard office equipment
• Learn GfK proprietary web-based data module and how to extract the necessary information from it
• Develop presentations for retailers and manufacturers that highlight opportunities for business growth
• Work closely with participating retailers as part of the GfK Commercial team to provide industry insights to retailers to support their businesses
• Effectively communicate with small business owners with expert knowledge in the industry
• Ad hoc projects, as needed
• 2-5 years of experience in the Consumer Packaged Goods (CPG), market research, or tires industries
• Experience providing analytics to clients and ability to communicate insight into client business issues
• Technical proficiencies in Microsoft Office software
• Strong technical aptitude for learning new software
• Experience in client facing role(s)
• Detail-oriented team player with good problem-solving and project management skills
• Ability to multi-task; strong organization skills
• 3+ years analytical experience working in highly matrix environment with the ability to summarize and consolidate data/information
• Efficiency in communicating complex informationto include strong communication skills both written and oral
• Experience developingexecutive level presentations
• Effectiveness in time management and the organization of work load
• Ability to review the procedure for support and to pinpoint opportunities to develop the efficiency of business
• Experience handling sensitive business information
• SharePoint acumen

Senior Coordinator, Business Support Resume Examples & Samples

• Manage effective and efficient on-site on-boarding and off-boarding of external contractors
• Ensure daily validation of time entry, utilizing union agreements and vendor contracts
• Ensure that the business support team consistently meets tight reporting timelines
• Participate in annual business planning
• Provide input on yearly purchase order (PO) creations in alignment with the approved annual budget
• Manage on-going cyclical support for in situ full time contractors including booking all flight bookings, reclassifications and mobilizations, accommodation reporting and waitlists, and training records
• Provide consultation, guidance and advice to the organization on process issues and maintain ongoing relationships and communication
• Five or more years of experience dealing with union agreements and complex vendor contracts
• More than five years of experience with SAP (Time Entry, Finance, Mobilizations and Plant Maintenance preferred)
• Business or a related degree from a recognized college or university
• Strong SAP and Microsoft Office skills
• Strong understanding of financial processes and the impact of on the end-to-end process
• Exceptional business aptitude with the ability to analyze and problem solve with a continuous improvement mindset
• Ability to exercise non-authoritative leadership skills across functional boundaries to resolve issues
• Supervises, coordinated and give support in all the activities of the CSC (attention of calls, processing of deliveries, deleting orders nonleaded, emit and assign notes of credit and debit, etc.)
• University Degree in International Business or similar
• At least 3 year of experience in similar position preferably in logistics
• Experience in Customer Relation Management Systems (CRM System) preferred
• Proficient in Microsoft Office and Outlook
• Ability to establish adequate personal relationships
• Analytical capacity and ability to work under pressure. Ability to solve problems in adequate way
• Proactive and detail-oriented

Business Support Academic Resume Examples & Samples

• Technical support to our customers – especially within ELISA, turbidimetry/nephelometry and flow cytometry
• Collaboration with, and technical support to, our Production departments
• Analytical work in relation to our customers’ technical needs in connection with business development
• Project lead on customer care activities
• Support for Business Managers
• At least 3 years of related professional working experience
• Excellent writing and communications skills in both Vietnamese & English
• Ability to work cooperatively and interact effectively with staffs and cross function
• Ability to meet quick deadlines and prioritize multiple projects
• Work under high pressureAdministration

Specialist, Dmtm Business Support Resume Examples & Samples

• Bachelor degree, major in Business Administration/ Economics/ Finance/ Accounting
• Ability to manage tasks and time well
• Negotiation skills and relationship building
• Willing to move around (HCMC Area) (if necessary, not often)
• Excellent in English
• Generally 2 year of data running/report, experienced in Insurance field is a plus
• Enjoy problem solving scenarios, has strong analytical and numerical skills
• Can get on with a wide range of people, good motivator and able to support others
• Microsoft Word, Excel, Power point, Outlook…
• Project Support: 70%
• For any type of project covered by Business Support provide input into project documentation: BPD, BRD & FRS
• Analyze and document processes related to their assigned function as required
• Analyze complex market changes and impact to Operations
• Write/review test scripts and perform/review UAT
• Work with operational teams to ensure readiness for implementation
• Alert management if there is an inappropriate level of SME coverage on projects
• Prepare or assist Senior Business Analysts with, documenting user guide and/or related documentation to aid Operational areas with any training or procedural changes that may be required following implementation
• Provide back-up support to Senior Business Analysts on medium and large projects, assisting with writing test scripts and perform UAT
• For Operation’s process re-engineering projects perform analysis to assist with planning process change and coordinate activities to implementation
• Business expertise
• 2 years custody experience with at least 1 year in operations required to be able to understand impact to assigned function during business requirements gathering and functional specification reviews of projects. Must have the experience and confidence to identify and raise risks and manage to resolution
• Nature & Area of impact
• Interaction / Interpersonal skills
• Have a minimum of 12 months’ experience in a similar role
• Be organised and able to work to deadlines, capable of multi-tasking / prioritising and able to manage numerous people’s expectations
• Have a good work ethic, be articulate, outgoing and able to communicate well verbally and in writing
• Be calm, diligent and have excellent attention to detail
• Want to be part of a growing team that works hard and celebrates success together
• Be flexible, creative and able to demonstrate initiative
• Competent in using Microsoft Outlook, Word, Excel and PowerPoint
• An interest in Learning and Development would be desired
• COS - Able to demonstrate competent understanding and usage of the COS ten practices and functions as a method of continuous improvement to support the business
• Ability to travel up to 50%
• Facilitating Internal Relationships and Consensus - Understands tools & techniques needed to pull a broad mix of people and related skill bases together for a common purpose and goal. It will often involve ability to influence because people on your team will very rarely report directly to you as a leader. Group dynamic techniques to have an individual or group work through a challenging issue, probe for issues/concerns and drive to consensus
• Manage Customer Relationship - Uses an appointment tracking system, documents call plans, meeting notes and action items. Has established rapport, delivered on commitments, and developed a positive relationship with customers. Identifies decision makers and those influential in the decision process and effectively communicates with them. In managing this relationship, displays core values (e.g. empathy, etc.) and is able to adequately interrogate matter to identify root concerns
• Develops Systems and Processes - Solid understanding of how to develop systems and process. Applies systems and processes to improve and complete work at a team/departmental level. Works to eliminate system and process inefficiencies and roadblocks. Demonstrates consistent use of structured work documentation (e.g. communication channels, work steps, procedures, checklists, or flow charts)
• Innovate - Solid understanding of innovation skills and approaches. Takes initiative to generate new ideas within scope of responsibility. Seeks perspectives of others when solving problems or improving processes. Seeks advice when considering risks. Demonstrates willingness to consider new possibilities
• Analyze Issues - Solid understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Understands complex concepts and problems and identifies how they relate to key processes. Applies accurate logic in solving problems. Differentiates what is critical and what is important while not getting bogged down in details
• Tolerance of Ambiguity - Can decide and act without having all the details of a situation. Tolerates uncertainty. Can comfortably assess the risk of uncertainty. Acts resourcefully when dealing with ambiguous situations. Shows great evidence of the skill being performed and can use the skill to accomplish required job tasks
• Influencing - With minimal supervision is effectively able to encourages others to change their mindset and/or behaviors to achieve positive results. Presents convincing justification for others to accept ideas and plans. Encourages the open expression of opinions and disagreements. Shares responsibility for defining and structuring the work to be done. Effectively gains commitment with others to produce high quality work. Commands the respect and attention of others. Motivates people to take action. Engages in constructive problem solving with others. Pays attention to and seeks to understand others. Establishes trust and credibility in relations to others. Capitalizes on influence and relationships to establish strategic advantage. Enlists the support of his or her management to influence other senior managers
• Six Sigma - Understands the basic principles of the Six Sigma program and participated on a Six Sigma project team
• Intermediate level of relevant work experience required
• Experience across organizations and global regions preferred. Knowledge of the function being worked in preferred. Experience in managing the development of training
• Provide clarity on effective use of CMI’s SCC solution (Business Processes & System) to support plant based Superusers
• Manage relationship with user base with regards to testing, training, new solution adoption, readiness,and enhancement / change requests
• Analyze, Root Cause and provide corrective action to reported Superuser issues
• Ability to support new users through complex processes
• Good understanding of the Oracle software

Senior Business Support Resume Examples & Samples

• Requires thorough knowledge and experience in functional methods support
• Plan, develop and implement (manage) projects of some complexity
• Make sound business decisions
• Proactively propose process implement or solutions to problems
• Associate's Degree or equivalent work experience
• Advanced to expert knowledge of Microsoft Office products
• Ability to quickly learn new processes quickly
• Superior leadership, problem solving and organizational skills
• Ability to manage and shift priorities when needed
• Microsoft Office (Word, Powerpoint, Excel)
• Analytical skills to include gathering requirements, technical design, writing code/building queries, data analytics and data analysis
• Understanding of Fraud Operations policies/procedures
• SAS/SQL experience
• Reportnet experience

Emerging Business, Business Support Resume Examples & Samples

• Preferably diploma with relevant working experience in administrative assistance
• Proficient in Microsoft words and excel
• Independent, resourceful, meticulous, adaptable, ability to work under pressure, positive work attitude
• Able to multi-task, matured with good problem solving skills
• Diligent with attention to details

Business Support Official Resume Examples & Samples

• Are you results focused with a proven track record of delivering results?
• Communication and Influencing-genuine two way communication to achieve consensus and progress
• Problem Solving & Decision Making-making timely, quality decisions
• Teamwork and collaboration-working together to deliver results
• Planning and priority setting-getting things done effectively and efficiently
• Results Focus-achieving results resiliently

Transactions Services Business Support Resume Examples & Samples

• Support Transaction Managers by compiling and organizing relevant lease documentation and site specific information to support real estate transactions
• Perform property specific searches using software such as Geowarehouse and JD Edwards
• Draft documents such as notice letters, cost sharing agreements, and Requests for Authorizations
• Obtain, coordinate, document and communicate customer approvals related to lease renewals and owned sites
• Liase with other internal SNC Lavalin O&M support departments to ensure that lease documents are received, recorded and stored in accordance with company policy and broker compliance regulations. Ensure that Corporate Compliance system is accurate and up to date
• Monitor Expiry report to ensure that no options or expiries are missed
• Respond to Transactions related queries from clients, customers and other SNC Lavalin O&M departments (Lease admin, Facility Mgmt, Performance Mgmt, Bell Real Estate, Third parties)
• Process invoices and interface with Accounts Payable
• Assist Transactions team with presentations, reports, searches and other tasks as assigned

Manager, General Business Support Resume Examples & Samples

• Lead Commercial Aftermarket strategy process and drive strategic and part delivery improvements
• Influence and support key spares initiatives, including inventory optimization, demand planning, part recovery and workstop burndown, and sales campaigns affecting the P&W Spares
• Lead the development of new growth initiatives and spare parts partnership opportunities for Commercial Aftermarket
• Support financial planning and profit assurance activities
• Participate in operations / supply chain reviews, demand planning meetings, and Program reviews
• Cross departmental collaboration during close & forecast periods
• Supply accounting with balance sheet reconciliations
• Responsible for creating various types of Month End analytics and providing to Channel Analysts to assist in the Monthly Financial Close
• Maintain SKU level tracking system for profitability & margin analysis
• Interface with Sales, Marketing and Sales counterparts to ensure attainment of monthly financial targets
• Drive process improvement and standardization amongst National Accounts – to include PO Management, Documentation, Implimenting and Managing Document Retention system
• Assist as needed with Internal and External Audits
• Manage and validate body of customer support claims
• Unquestionable business ethics and integrity
• Robust business understanding
• Financial analysis experience including
• Provide 2nd level support resolving functional and system errors identified or escalated by Business Partners
• Ability to support a suite of technologies and applications including Saas applications such as Salesforce, Marketo, Taleo, Workday, Qliksense etc
• Monitor and maintain operational readiness of all enterprise applications
• Identify and proactively fix system issues through monitoring and early watch reports
• Work with other teams to resolve infrastructure related problems (i.e. Server, Network, and Database) where appropriate

Business Support Technician Resume Examples & Samples

• You will receive fully paid training (mandatory full time attendance during the session)
• You will have access to a wide range of benefits (medical and dental) and the opportunity to participate in a pension plan, a group RRSP and a stock ownership program
• We believe in developing our employees – you will have line of sight to a rewarding career with growth opportunities in the areas of Chat Support, Problem Coordinator, M2M and Network support
• Effectively manage multiple issues simultaneously while meeting expected deadlines
• Provide technical support for resolution including, equipment functionality, configuration and repair, account provisioning, application support, software downloads, and network connectivity
• Educate customers on new releases and/or possible updates on their products
• Establish a strong partnership with our business customers and act as the customer’s advocate during outages, ensuring a high degree of customer satisfaction through a strong communication process
• Ensure that all customer interactions are thoroughly documented within the ticketing system
• Take accountability to effectively solve issues from beginning to end
• Take the initiative to identify opportunities or problems and ensure appropriate action is taken
• Receive and incorporate feedback to improve personal and business performance
• Actively contribute and promote Departmental Business Deliverables both current and future
• Contribute to Rogers’ knowledge assets through the Knowledge Management System
• Strong understanding of all Apple, Android, BlackBerry, and Windows Tablets and Handhelds, Cellular Phones, Rocket Hubs and other data devices
• Knowledge of email message flow including BlackBerry and other MDM solutions is an asset
• A+, Network+, Microsoft Certified IT Professional (MCITP) or similar designation is an asset
• Expert level knowledge of Rogers Wireless line of Business and Tools (Vision21, ICM, and associated support tools) is an asset
• Expertise in Microsoft and Apple computing platforms (Windows and MAC OS)
• Knowledge of wireless network topology for GSM / EDGE / HSPA / UMTS / LTE
• Availability to work flexible shifts (including evenings, midnights, weekends and holiday’s) in an environment operating 7 days a week, 24 hours a day
• Demonstrated application of a sound troubleshooting strategy, particularly under conditions of critical severity with customers of small, medium, large and public sector segment
• Excellent customer service, interpersonal, and organizational skills
• Excellent Keyboarding skills
• Demonstrate the ability to multi-task (type and talk, type and listen)
• A passion for working with new technology and continuous learning
• Target start date: November 28th 2016

Digital Banking Business Support Resume Examples & Samples

• Bachelor’s Degree (within Communications or Marketing preferred) or equivalent work experience
• Detail oriented, ability to interpret data and compile it into value-added information for leaders
• Strong presentation, communication and organization skills. Ability to plan and facilitate meetings, prepare communication materials
• Proficient in Microsoft Office tools (Excel, Power Point, Word)
• Proficient communicator who instills confidence with executives and their directs

Retail Client Service / Business Support Resume Examples & Samples

• Own the overall operational client service experience in partnership with the Client Businesses throughout the client lifecycle and develop strong working relationships with key stakeholders within BlackRock to assist the firm in effectively meeting clients’ service needs
• Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies and own resolution, working with the appropriate internal and external delivery teams to ensure timely and accurate response
• Own and evolve the core service offering and drive continuous improvement both internally and with external service providers such as custodian banks, depositary banks, fund administrators and platforms
• Represent the client intent where necessary for change events and implementation of new solutions, including facilitating the handling of client requests for bespoke services and ensuring that any solutions effectively balance the needs of the client with those of the firm
• Focus on sustaining the highest level of client service, while demonstrating risk awareness and a strong focus on an appropriate service delivery control framework
• Assist relationship managers in leveraging service delivery functions effectively and appropriately to increase client service quality
• Champion awareness and knowledge sharing of client service functions with the client businesses
• Build and constantly develop knowledge of BlackRock’s service delivery framework, products and capabilities, remaining current on industry and market developments as well as major activities, challenges and successes within BlackRock
• Leads the business support unit, and where needed, conducts analyses into CCO US operations and their effectiveness
• With CCO US Country Head, establishes and maintains a framework of performance measures to evaluate US progress over time and productivity
• Supports the Line Manager – Study Start Up in establishing and maintaining a set of clinical trial start-up measures to enable the department to assess and improve start-up timelines and speed to start-up
• Oversees the interaction of CCO US with Functional Excellence by identifying and notifying CCO US Leadership and Extended Leadership of opportunities, and profiles the resource, skills and expertise needs of projects and initiatives
• Oversees the appropriate use of available systems required in respect to the role (e.g., Pharma Res, PlanSource, CTMS, etc.) and other systems and data sources needed to evaluate the departments operations and effectiveness
• In conjunction with the CCO US Leadership Team, implements strategic solutions to increase efficiency and drive productivity, including making use of all available measures to appraise the local situation relative to peers and industry wide standards
• Product & Business Support
• Support Product & Sales Managers on product stocking for common selling products
• To work closely with Sales Managers to manage Special Price Requests (SPQ)
• Generation of reports focusing on sales & revenue trends of key suppliers. Reports generation for monthly MBR and when appropriate to the reporting manager
• Support product registration & regulatory matters
• Assist company’s Management Representative in audit documentation
• Administrative suppprt role on CRM System
• Formulate Price List
• Prepare price list for Singapore. To work with marketing / product management/ supply chain on pricing in the Solomon System to appropriately reflect on intended pricing to the market
• Maintain proper records and filing on pricing (e.g. discount structure, correspondence with supplier and dealer, update of new price list etc)
• Calculate selling prices based on Product Managers input
• Prepare data for uploading price info into Solomon and Singapore
• Monitor weekly exchange rate to analyze impact on the selling price
• To prepare the cost price formulation matrix approval on quarterly basis
• Resolve queries on pricing
• Update & monitor Solomon product discount
• To immediately update the sales teams with any changes initiated by vendors that may affect our position in the market
• To work closely with Sales Managers and Marketing team to develop bundling for range of products sold, developing appropriate marketing programs that will be effective in the market
• To work with marketing team on updating and maintaining our website to correctly reflect our offerings
• Assist Product Managers in compilation of data for reporting vendor performance
• Ability to multi-task and work in a challenging fast paced environment
• Able to build effective relationships with multiple levels
• Possess a passion for service and excellence
• Ability to think critically, analyze, prioritize, take initiative and problem solve
• Innovative with a focus on efficiency and automation
• Maturity, professionalism, and high level of discretion are required
• Ability to communicate financial information to a non-financial audience
• Strong presence with the ability to interact with leadership
• Ability to execute against deadlines with accuracy and a high degree of quality
• Can clearly articulate points of view and provides compelling rationale to influence decisions
• Understands of financial forecasting strategies and techniques
• Understands of the links between strategic and financial planning
• Expert knowledge of Microsoft Excel (macros/visual basic, pivot tables, look-ups, etc) and PowerPoint
• Experience with Hyperion Smart View and PeopleSoft is a plus
• 5 - 8 years of financial analysis, planning and modeling experience. MBA could be used for 2 years of experience
• Collaborate with project team, Product Manager, business and technology partners to jointly identify data needs required to deliver the next generation of wealth management technology solutions
• Ensure business requirements are being met with the delivered business functionality of the vendor solution and highlight differences and potential changes/solutions
• Develop and communicate process changes, enhancements, and modifications – verbally and through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood
• Work closely with vendors to manage issues as they arise. Work with vendors to understand the product capabilities and how they can be leveraged more effectively by the fixed income team
• Actively engage with the project team to help determine the best implementation and approach
• Communicate results and insights with project teams and stakeholders (e.g., through live presentations and ongoing analysis/reports)
• As part of the Private Wealth Management (PWM) Technology Support team provide the morning support for trading desks in New York and San Francisco
• Work closely with the PWM Support team to provide domain experience and expertise related to Fixed Income Securities
• On periodic basis as the work demands be part of the project teams for helping define and design solutions that help streamline the trading and portfolio functions for the fixed income desk
• BA in Mathematics, Finance, Computer Science, or Engineering required
• 3-6 years of relevant work experience with background in fixed income trading and portfolio management
• Knowledge of discretionary portfolio management– with ability to interpret business practices into system requirements
• Ability to showcase working with portfolio managers and trading professionals (front office facing)
• Clear, high-level understanding of complex data models
• Excellent communication skills, including ability to present effectively to both business and technical audiences at all levels of the organization
• Strong orientation to clients, including demonstrated ability to understand needs and apply this knowledge to drive data enhancements
• Strong understanding of traditional and alternative asset class investment data, including but not limited to equity, fixed income, private equity, real estate, derivatives, mutual funds, ETFs, global assets, foreign exchange, etc
• Consistently demonstrates and follows high standards of integrity in business decision-making
• Looks toward the broadest possible view of an issue/ challenge; can easily pose future scenarios; can think globally about all aspects of the Bank; can discuss multiple considerations of an issue and forecast them into the future; understands how the Bank works, competes, serves clients, and generates shareholder value
• Demonstrates excellent communication and interpersonal skills; able to communicate clearly and concisely in a variety of settings and styles; is effective in a variety of formal presentation and meeting settings
• Requirements gathering required
• Process flows mapping required
• As part of the PWM Technology Support team provide the morning support for trading desks in New York and San Francisco
• 5+ years of relevant work experience with background in fixed income trading and portfolio management
• 5+ years of relevant experience in business analysis and/or data management
• Ability to showcase working with portfolio managers & trading professionals (front office facing)

Hospice Business Support Coordinator Resume Examples & Samples

• Provides administrative and customer or vendor services in assigned area. This may include performing business support functions and related administrative tasks to support a program or process
• Reviews and/or audits documents, forms or invoices for appropriateness/accuracy. Initiates corrective action, as appropriate
• Corresponds with customers, patients, potential candidates, and vendors using defined formats and procedures, via verbal, electronic and written communications
• 2 years or greater of general office or secretarial experience
• Annual Skills Competencies
• Annual TB screening/Test
• Hepatitis B consent/declination documentation
• Annual Compliance/Integrity Training
• Annual Education
• Demonstrated experience as first level support
• In-depth understanding of ERP processes
• Experience in supporting business critical applications
• Thorough working knowledge of various software applications including
• Demonstrated intermediate to advanced PC proficiency in Microsoft Excel and PowerPoint is essential
• Visio and Access, proficiency preferred
• QlikView experience preferred
• Knowledge of SharePoint & maintaining web pages desirable
• A BS/BA degree, preferably majoring in Business, Economics, Operations, and/or MIS
• Results-oriented, forward-thinking, confident undergraduate with a Preferred Cumulative GPA of 3.3

Business Support Apprentice Resume Examples & Samples

• Providing general administrative and business assistance to the Senior Management Team
• Ordering and monitoring of stationary and other office related items in line with company procurement procedures
• Supporting the Health and Safety Group with general administration
• Carrying out general office management duties such as management of noticeboards, championing the clear desk policy, acting as the IT Champion, working with the caretakers and cleaning team to ensure a quality office environment for staff, manage the pool cars etc
• Good communication skills (verbal, written and face to face)
• Strong organisational skills and the ability to meet deadlines
• Strong attention to detail skills and dedication to quality outputs
• Worked as part of a team as well as on your own successfull
• Enthusiastic and willing to learn
• Organised and able to meet deadlines
• Able to maintain confidentiality and to handle sensitive information
• Able to work successfully as part of a team and relate well to people
• Able to prioritise workloads
• Willing to take part in community volunteering where required
• Competent IT Skills
• Willingness to work flexibly when required and provides general administrative support to other disciplines when required within the partnership
• A minimum of five GCSEs grade C or above (or equivalent) which must include English and Maths
• Applicants must be at undergraduate level, currently studying Business Administration with HR/Finance or related degree and available for one year’s placement
• Excellent communication (verbal and written) & interpersonal skills
• Strong influencing skills,
• Methodical and accurate
• Strong organizational skills and ability to multitask
• Must demonstrate proficiency in the use of Microsoft Office suite including Outlook, Word Excel, PowerPoint etc
• Accurate and timely maintenance of local employee data – holiday/flexitime tracking, absence and headcount data to support finance
• Assist with recording and identifying fixed assets and software licenses
• Facilitating visitors to the site with hotel & dinner reservations and travel logistics
• Providing application support to Admin Business users across 3 different locations
• Monitor case management queue and distribute cases to other team members
• Carry out regular support tasks i.e. Produce Leaver SRP, Setup OneView enrolments etc
• Liaising effectively with various stakeholders (both onshore and offshore) including Business Teams, third-party development companies etc
• Good knowledge of Mercer’s suite of DC applications (including Mercer Pension Manager, SMART, OneView, WICM, DocGen etc)
• Previous experience administering DC schemes would be advantageous

Risk & Control & Business Support Head P & A Manager Resume Examples & Samples

• Drive correct and timely design and implementation of control practices meant to increase the control awareness within the department as well as ensuring that operational risks are managed appropriately
• Maintain appropriate documentation of roles and responsibilities as well as enhancing QA processes
• Supporting FP&A GPOs in driving the finance transformation objectives, including but not limited to driving adoption of new tools (Citi Insight) and processes
• Leading the FP&A teams under the umbrella of GPO Business Support
• Establish partnership with Mumbai in the development of data asset to drive informed decision making
• Developing and sponsoring continuous process improvement efforts
• Support the development and implementation of standardized reporting processes
• Assisting in the development of success criteria, best practices, metrics and benchmarks, to include monitoring and managing adherence to SLAs, KPIs and targets
• Supporting strategic resource / placement efforts to drive productivity
• A background in finance and accounting, and project management is strongly desired
• Outstanding analytical, strategic and problem solving skills coupled with strong finance and internal control skills
• A proven track record of collaborating and building relationships and influencing across the organization
• Strong and demonstrated execution skills
• An ability to understand and synthesize strategic direction and translate in to the delivery of successful results
• Desire for continuous learning and creates environments where employees are provided development opportunities
• Outstanding communication, interpersonal and influencing skills coupled with an ability to build a broad base of support among key decision makers at all levels of the organization
• Ability to manage multiple deliverables, excellent time management and prioritization skills
• Responsibility for drafting and coordinating responses to all Highway Maintenance related queries via telephone, email and on the Members Enquiry System
• Assist in the production of plans, documents and reports including the use of computer systems
• Responsibility for applying and monitoring the permit system for working on the adopted Highway
• Assist, as necessary, other team members
• Support the Highways Maintenance Team
• Inputting of key operational data into databases
• General administrative support including typing, filing and scanning
• Answering the telephone
• Taking meeting notes and chasing actions
• Worked as part of a team as well as on your own successfully
• Proficent writing skills
• Ability in Microsoft Powerpoint
• Ability to establish and maintain good working relationships
• Ability to demonstrate a flexible approach to work
• Previous experience in a customer focussed role
• Previous experience of working with elected members, general public, council officers and other external stakeholders
• Gathers, collects, records, tracks and verifies data and information from multiple sources
• Compiles, reviews and summarizes data for review and/or analysis by other staff members
• Uses software for functional area, to compile and generate reports, statistics, timeline, tables, graphs, correspondence and presentations with some direction from other staff members
• Provides routine data and information to others on functional unit processes and procedures
• May perform other duties as required
• Process all joiners, movers and leavers across fraud operations and Westwood service centre, and maintaining the fraud ops staff database to allow for accurate reporting of headcount
• Provisioning and LAN Admin & control for all Fraud Operation & Westwood Service Centre onshore & off-shore teams. Complete end to end provisioning for bespoke systems
• Ownership of system re-certification and attestations, ensuring alignment to profiles are maintained and controlled
• Act as a dedicated point of contact and support escalation of system issues, working with service managers and provisioning teams and using high levels of attention to detail, to identify resolution
• Procurement support and ownership of supplier invoicing and costs, monitoring costs against budget
• Processing and tracking software and hardware requests as well as challenging requests which do not have required approval or justification
• Provide support and operational readiness for technology initiatives into Fraud Operations and provide systems and access knowledge and expertise to change teams
• Leading small change activity and review/remediation activity end to end to ensure risks are proactively mitigated across the operational areas, this includes; profile and drive migrations, access and permission reviews, system alignments, system onboarding and offboarding
• Working within tight timeframes and ensuring service levels within the team are met so that our colleagues can continue to provide a seamless customer service
• Systems knowledge such as Gateway, Fullserve, PegaCard, Connect Apps, Edocs, Experian systems
• Formal Excel, Access, SharePoint and Word training would be an advantage
• Operational knowledge of Fraud or Account Opening, Closing and bereavement would be an advantage

Business Support Trainee for Tools & Processes Resume Examples & Samples

• 3rd or 4th year of studies at the university
• Fluency in English – both written and spoken
• MS Office - Very good level of user experience
• Willingness to learn and work in team

ITS BP DCV Business Support Resume Examples & Samples

• Lead ITS strategies supporting DCV/GM Business Support needs with the key business stakeholders, with a strong focus on Marketing Operations, Promotional & Non-Promotion Meeting Management, Sampling Optimization, Incentive Compensation, and Field Force CRM Operations
• Collaborate across the DCV functions and other Business Entities with Business Partners to ensure synergies across platforms
• Align Business Strategies with ITS strategies through the development, execution, and measurement of capability roadmaps
• Facilitate initiatives between vendors and business stakeholders to ensure business needs are met with high customer satisfaction. Review processes with an eye towards improvement and ensure activities are consistent with the overall commercial model
• Communicate about initiatives and learnings internally and externally to Business Support, Marketing & ITS (this includes other ITS functions in the Group, affiliates, vendors, partners)
• Evaluate, scout, discover, understand and vet new and emerging platforms that can improve Sanofi’s commercial (Sales & Marketing) efforts and drive efficiencies
• Experience and ability to build effective working relationship and collaboration with business and all stakeholders
• Strong pharmaceutical industry background with detailed knowledge of business processes in scope, of business strategy and especially of business challenges and trends
• Ability to translate business vision and strategy into systems initiatives
• Effective influencing skills and negotiating skills
• Must have demonstrated ability to understand business processes from a customer perspective, identify technical enablers, procedural re-engineering solutions and process improvements that meet business needs across the organization
• Strong leadership skills with the ability to manage and lead directly but more important by influence
• Ability to develop long-term Business ITS strategy and execution roadmap
• Demonstrated ability to excel in cross functional teams with multiple stakeholders
• Ability to work independently with a minimum of direction in an environment with many stakeholders and sometimes competing priorities
• Results orientation with a proven ability to get things done
• Willingness to work in fast paced and dynamic team environment with ability to manage multiple projects concurrently
• Knowledge of Diabetes/Cardiovascular marketplace as well as pharmaceutical sales and marketing preferred #LI-SA
• Bachelor's degree, MBA is a plus
• 5+ years experience in a Pharma/ Healthcare environment, experience in commercial functions and marketing required
• 5-7 years Information Services in a customer facing role #LI-SA
• Provide Level 2 Incident Management support for customer facing applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
• Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications
• Support Autodesk enterprise growth and ensure stability through maintenance activities on Enterprise Applications
• Design, develop, re-factor, optimize, and enhance web application software utilizing Java and other open source technologies
• Work with open source tools, create API, rich dashboards and implement proactive monitoring

Associate, Global Business Support Resume Examples & Samples

• Provide global application support to professionals by answering inquiries regarding technical and functional issues
• Support day to day changes and enhancements concerning global risk applications
• Perform daily tasks and processes to support the ongoing use of global risk applications
• Monitor system for data integrity and defects while working with the technology teams to resolve issues
• Develop and maintain processes with a focus on continuous improvement
• Participate in other projects and initiatives as requested
• Minimum two years of technology support experience; preferably within a professional services firm or similar environment
• Strong working knowledge of HTML
• Project Manage and on-board new and existing programs with Broking Teams
• Act as a conduit between the Broking business and various other service divisions within Marsh
• Diary management - coordinates manager’s schedule and arranges meetings
• Arranges domestic and international travel including flights, accommodation and car transfers
• Answers and screens manager’s telephone calls and provides appropriate responses in their absence, arranges conference calls
• Collating End of Month Financials and accruals
• Networking / Troubleshooting
• Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services
• Conduct fault isolation in regards to diagnosing and remediating network connectivity issues
• Troubleshoot or describe common networking and application protocols
• Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality
• Familiarity with cooperate network infrastructures
• Outstanding communication skills.(Understanding and applying Active Listening/ Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions )
• Ability to teach complex topics
• Act as the primary “Trusted Source” role
• Support day-to-day operations including tickets handling, support requests including new user accounts requests, deletions, and modifications, and issues and problem handling
• Interface with internal customers to ensure requests are being managed in a timely fashion based on Service Level Agreement
• Manages the Trusted-Source Database and ensuring it’s up-to-date
• Liaises with backend teams and primary interface with external team
• Development of new processes and/or workflows to automate tasks (where required)
• Improvement on current processes and/or workflows
• Experience with majority of the following technologies: JDBC, Client/Server, Perl and Shell scripting
• Strong experience with Service Now platform is preferred
• Development skills in Java, scripting, provisioning approvals, and workflows
• Proficient in UNIX and Windows operating systems
• Degree in IT or related discipline
• 2 years or more hands on experience in a similar role
• Knowledge with Medicare revalidation process
• BCBS recredentialing
• Intermediate SharePoint
• Experience with Provider Databases
• Experience working with Fortis
• Maintains database information for facility and/or department personnel on a daily, weekly, and monthly basis. This includes ensuring accessibility of accurate information to department personnel as needed
• Prepares and distributes weekly, monthly and ad-hoc business object reports in accordance with established guidelines and procedures or as requested
• Assists department staff by performing project-related work, as needed or requested
• With direction and consultation of experienced analysts, this position reviews and recommends changes to business processes to increase system effectiveness for end users
• Strong Knowledge of Medical Terminology including ICD-9 and CPT coding
• A good understanding of MS Office Suite
• At least 1 year of medical office experience
• Knowledge of medical insurance terminology
• To ensure timely and accurate inventory maintenance (local table and stars)
• To ensure supplier invoice backup tables (work table, CEE billing task ) are up to date
• To provide reports to billing manager (as requested)
• To review inventory aspects of new access lines
• Ensure supplier invoices are approved on time and with the required quality in markview and is stars as well
• To support revenue assurance initiatives – STARS, Syspeo, etc
• To support billing if needed
• Ensure correct approval of supplier invoices
• To ensure that invoice approval completed on time and uploaded into stars as well
• To participate in supplier invoice dispute resolution
• To ensure supplier invoices uploaded into stars and approved as well
• Support billing manager if needed
• Principal Working Relationships
• Administration, Finance
• Tolerance monotony
• English (average)
• Excel knowlegde
• Provide technical support for resolution including, equipment functionality, configuration and repair, account provisioning, application support, and network connectivity
• Ensure that all customer interactions are thoroughly documented within the ICM system
• Actively contribute and promote departmental business deliverables both current and future
• Contribute to Rogers’ knowledge assets
• Advanced knowledge of IP technology and networking
• Experience with web and mail client configuration and requirements
• Comprehensive understanding of DNS and domain hosting
• Understanding of Wi-Fi technology and standards
• Experience with basic network security and best practices
• Familiarity with telephony standards and features
• Strong analytical skills and ability to design and present solutions
• Agility and adaptability to change management
• Proven diplomacy and soft skills to manage internal and customer relationships
• Effective communications skills both written and oral
• Demonstrated positive attitude and facility with self-directed learning
• Possess A+, Network+, Microsoft Certified IT Professional (MCITP) and Cisco certification: CCENT/CCT/CCNA is an asset
• Expertise in Microsoft and Apple computing platforms (Windows and MOC OS X)
• Knowledge of Wireline network topology
• Availability to work flexible shifts (including evenings, midnights, weekends and holidays) in an environment operating 7 days a week, 24 hours a day
• Ability to work in a fast-paced dynamic environment with changing priorities
• Coordinate with IS team for the development and delivery of the change requests
• Coordinate with users for the testing of the change requests
• Collaborate closely with users and IS team to resolve system issues and deliver change requests
• Based on day-to-day issues, feedback and discuss on continuous improvement
• Prepare instruction/ reference manual for various system related activities
• Participate in requirement clarification and/or testing for upcoming Global or Regional Project related activities
• To input data provided to you by the sales teams and others in such a way that you can then deliver accurate customer billings
• Create purchase orders for third party products provided via Beckman Coulter and ensure that customer payments match those payments to the third parties
• Provide monthly customer reporting on the amount they have spent on both Beckman and third party products through their Beckman Coulter managed service account
• Manage Purchase Order renewals from customers and work through and customer queries to a positive outcome
• Liaise with internal Beckman Coulter departments to ensure data is accurately shared and ensure customers are correctly charged
• Produce Contract reporting on Key Performance Indicators through obtaining internal and external information
• Be responsible for a set of customer accounts – including but not limited to the financial reporting, KPI reporting, customer enquiries, purchase orders, annual renewals and inventory management
• Some UK travel may be required supporting Account Managers to present data from reports direct to customers
• Be the first point of contact for customer enquiries on orders, financials and other reporting
• Be the first point of contact for third parties enquiries on payments, purchase orders, product information, inventory, deliveries, etc
• Work closely with the Contract Manager to ensure efficient production of data that can be utilised to effectively manage a customer’s account, both from an internal position and a customer position
• Provide in depth analysis of data being produced from instruments, customer orders and third parties to support both Beckman and customer goals
• Comply with the requirements of Beckman Coulter’s data security and document management policies
• Provide accurate and timely financial reporting to both internal Beckman Coulter departments and external customers
• Undertake accurate and timely billings for our customers
• Check and produce accurate and timely purchase orders for our suppliers
• Accurately capture data and provide timely reports to our customers with appropriate analysis of the data to support our customers business and expansion of Beckman Coulter sales
• Have an understanding of the Beckman Coulter inventory and e-ordering solution, to support the installation across all of our accounts and support our customers with day to day enquiries
• Oracle – I-procure, Customer Master, Install Base, etc
• Oracle Business Intelligence
• Access and other databases
• 360 (Beckman Coulter Inventory Management and e-ordering solution)
• Tender Eyes and other Microsoft sharepoint collaboration tools
• Liaising with diverse stakeholders across NZ and AU teams maintaining, researching and preparing reports, letters, presentations, briefing notes/pre-reading, governance documents etc. on behalf of the leadership team
• Maintaining diary and meeting management, monitor and manage email, telephone screening, administrative support and travel and expense arrangements for Country Head
• Booking travel and managing expense claims for NZLT and administrative support where required advising of all policies to ensure adherence
• Organising events for whole commercial team e.g. annual Sales conference, monthly town hall meetings including presentations and minutes/follow up actions, managing spend to budget
• Organising NZLT forums including weekly and extended meetings, minutes and follow-up/completion of actions
• Own and maintain NZ local communication channels and content including distribution lists, share point repository, internal announcements etc
• Provide further office administrative support/cover as required including Master Shopper Purchase Orders

Senior Manager, Finance Business Support Resume Examples & Samples

• Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner
• Attends and participates in all relevant meetings
• Maintains positive working relations with internal customers and department managers
• Manages time effectively and conducts activities in an organized manner
• Performs other reasonable duties as assigned by manager
• Bachelor's degree in accounting, finance or a related field; successful completion of intermediate accounting required
• Minimum of two years financial management experience; hotel finance experience is a distinct advantage
• Proficiency in Hyperion and Peoplesoft is a distinct advantage
• Knowledge of internal Marriott accounting practices (preferred)
• Knowledge of internal Marriott funding procedures and governance models (preferred)
• Business modelling experience
• Analytical abilities including clustered/shared service accounting

Cb-business Support Management Resume Examples & Samples

• Experiencing handling core components of the Controllership process as it relates to T&E
• Cumulative experience ranging between 0-4 years in the T&E/ Finance domain
• Experience doing MIS/ Dashboard reporting and presentations (especially involving T&E) a big advantage
• Experience providing support and maintenance, conducting audits of T&E reports for compliance as well as coordination of Company-card audits, and providing monthly reports to Business Unit Analysts and ad-hoc reports as required
• Process of new expense tickets; issuing and cancellations; and resolving issues related to spend limits, declines, and fraud activity in accordance with company requirements
• Charting out clear delivery plans and follow through with robust execution and project/ program planning
• Robust Quality Control process and standards
• Experience working in a start-up and demonstrated fast progression will be looked upon desirably
• Experience working on Corporate Strategy and similar environment will be considered favorably
• High on general knowledge and an interest in staying tuned with global events & developments
• Ability to understand objectives/ motivations of very senior constituents and prepare presentations for the appropriate audience
• Ability to consider multiple dimensions of an issue
• Taking responsibility of people/ team around you and be a helping hand in grooming people to develop
• Happiness in seeing team and peers succeed
• Utilizing technical experience and knowledge in VBA, Microsoft Access and Excel, C#, and/or Oracle to work with Commercial Operations data users and provide custom reports and research data needs
• Provide information in a format that is usable by our accounting systems
• Working with internal customers to gather systems requirements and develop systems based on those requirements
• Documenting procedures, system testing, and troubleshooting techniques
• Work with Commercial Operations customers to understand business processes
• Maintain comprehensive documentation of tools and procedures
• Research business data needs, design reports, and/or suggest best methods of obtaining such data
• Maintain relationships with internal customers, and external vendors as needed to provide service to internal customers
• Extensive use of Microsoft Office, especially Excel and Access
• Programming experience, with knowledge of Visual Basic for Applications to automate Excel
• C# programming would be a plus
• Knowledge of SQL, with use Oracle preferred
• Foundational knowledge of accounting principles useful
• Prior experience in documentation of work procedures important
• Previous experience gathering and understanding user requirements
• Ability to perform as a self-starter and work independently with intermediate or general direction only
• General administrative duties including arranging meetings, management of minutes, maintaining business supplies, collating and dispatching documents, filing, etc
• Prepare information and presentations using word, excel and PowerPoint
• Centralised support for all statistical and MIS information gathering and submissions
• Assist with creation of management presentations as directed
• Assist managers in identifying staff training requirements and ensure GLMS system is updated for Compliance purposes
• Assist in new employee assimilation and on boarding process
• Coordinate staff de-boarding process
• Assist in coordinating temporary employee hire process by liaison with regional hub
• Manage purchase order requests for office equipment, stationery and software
• Coordinate all HR requirements for department:- budgets, staff records, hiring process including staff requisitions via system, holiday registers, training registers & office maintenance
• Organisation of client/ management functions and internal/ external events
• Coordinate and manage archiving process to ensure department is in line with Citi retention policy
• Managing the O&T SharePoint department updates, centralised procedural libraries, news and useful links
• Advanced knowledge of MS Windows 2010, specifically PowerPoint, Word, Outlook & Excel
• Intermediate to advanced knowledge of SharePoint 2010
• Highly organised, with the ability to prioritise work and meet potentially conflicting deadlines without supervision
• Time management skills and highly organised
• Positive attitude and adaptability to change
• Ability to use own initiative, innovation and proactive approach
• Willingness to assist others when required

Business Support Coord Resume Examples & Samples

• Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered into departmental application
• As assigned, prepares, collates, and distributes various reports in a timely and accurate manner. May complete or handle recurring department projects or one-time projects, as directed by supervisor
• May maintain supply inventories by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies
• Advanced skills in MS Excel and Access
• Ability to work multiple projects and meet tight deadlines
• Self-motivated; be proactive and take initiative to complete projects
• Excellent customer focus and team building skills

Eshop Business Support Engineer Resume Examples & Samples

• Support the content management of our Online-Shop within the e-Commerce applications using Oracle Business Control Center, Oracle Workbench, Endeca Search, Experience Manager
• Analysis of incoming requests incidents and business support request and providing a technical support during the evaluation and assessment of proposed solution
• Support business users of commerce system in their day to day activities
• Create and edit shop page templates and content, manage Endeca guided search, manage faceted navigation
• Co-ordinate with External Vendors and internal development teams for resolution of support tickets
• At least 2 years of experience in technical delivery management is essential
• Experience in creating solution architecture and technical requirements from high level concepts is preferred
• Exhibit strong ability to manage various stakeholders and influence with the solution construct and technical decisions
• Willingness to travel and work effectively in a remote situation dealing with all levels of the organization
• Experience of working in and managing international IT projects
• Know-how in Web Technologies/Integration Technologies/Mobile Technologies/Cloud Application etc. and a good insight into ERP-systems
• Knowledge of Oracle Commerce Workbench, BCC, Endeca and Experience Manager
• Understanding of Oracle Commerce architecture
• Excellent communication and presentation skills with experience presenting to business
• Ability to work independently and as part of a team with minimal supervision
• Strong analytical and communication skills
• Understanding of business processes

Business Support & Finance Manager Resume Examples & Samples

• Coordinating with team members and various stakeholders internally & externally
• Managing teams and be responsible for the quality of work delivered by the team
• Manage the end to end service delivery for all the clients of MTS as per the agreed SLA’s
• Overall responsible for the team’s performance in finance and operations function
• Training and skills development of all the team members
• Complete and correct accounting of results in line with the accounting policies
• 100% score in completeness, timeliness and quality of all reporting
• Monthly reconciliation of all accounts, with no items open beyond agreed SLA
• Updating various financial systems like Navision, Hyperion etc
• Coordination with internal and external auditors, as required
• Ensure the compliance of tax, legal matters wherever applicable
• Ensure SLA, corporate governance policies and procedures are in place and up to date
• Minimum degree in Accounting/Audit/Finance
• Minimum 5 to 7 years of experience in managing Finance & Accounts functions
• Experience working with big four or a large audit firm preferred
• Professional qualification as a CA / CS / CPA / CIMA preferred
• Prior proven experience in managing project groups and teams
• Exposure to book close and audits (internal / external)
• Analytically minded with strong problem solving skills
• Highly self-driven and result oriented
• Budget minded with strong focus on cost management
• Leadership skills - demonstrating ability to manage small specialist teams, attract and groom talent and keep staff motivated and engaged
• Good communication skills, clear, direct and focused communication at multiple organization levels

Internal Business Support Resume Examples & Samples

• The qualified candidate is dynamic, intelligent, passionate, and possesses the following skills and experience
• Strong analytical skills and intuition
• Broad-minded, with scrupulous attention to detail
• Ability to manage multiple tasks concurrently
• Eager to learn new tasks
• Outstanding communication skills, both verbal and written that can be applied to all levels
• Flexible schedule
• Contact center or retail experience preferred
• VOLT is an equal opportunity employer

E-business Support Resume Examples & Samples

• Accountable for handling all support requests across defined eBusiness suite
• Accountable for perceived quality of support
• Create (or integrate into) support structures that will support world-class customer experience
• Work actively with main process owners to strengthen governance and business rules for support
• Structures, thereby improving general operations of digital services
• Customer Relationship Managers, and other Vestas employees with contact to customers
• (potentially direct customers via chat, sms, mail or phone – will be 2nd wave once support center is
• Stabilised)
• 2-3 Experience in a Technical Support role (software)
• Good Customer Service. Great communication skills
• Comfortable working with global stakeholders and customers located across the globe
• Computer Science/Programming or Engineering background is a plus
• SAP experience is a plus but not required
• Reporting Background is a plus but not required
• Providing a wide range of administrative and support services to help managers and staff carry out their work more efficiently and effectively
• Collating information and producing documents to support the operation and management of the business
• Setting up and managing filing and administrative systems to ensure that information is recorded, secure and accessible
• Providing support and guidance to allocated staff in the team to facilitate their development and achievement of objectives
• Good level of English required
• Higher education or specialized training/certification
• Minimum of 4 years relevant experience working with Public Health and Sales Forces
• Complete understanding of general and technical aspects of job

Supervisory Business Support Coordinator Resume Examples & Samples

• Current federal employees serving under a career or career-conditional appointment in the competitive service
• Former federal employees with reinstatement eligibility based on previous career or career-conditional appointments in the competitive service
• Persons eligible for non-competitive appointment under special hiring authorities (click here for a list of authorities)
• Persons eligible under an Interchange Agreement (click here to view a list of covered agreements)
• Veterans applying under the Veterans Employment Opportunity Act (VEOA) - Veterans' preference eligibles or veterans who have been separated from the Armed Forces under honorable conditions after substantially completing at least three consecutive years of active duty (click here for information on veterans)
• Individuals with disabilities (See more information under "Other Information" below)
• Veterans Recruitment Appointment (VRA) Authority
• Responds to selected administrative and programmatic problems brought to the attention of the Regional Director
• Supports Regional Director by producing draft presentations and fact sheet
• Lead the improvement of productivity, effectiveness, and efficiency in program operations and administrative support activities within the region
• Oversees the work of the Program Analyst for Business Support and Administrative Assistant(s), and is able to step in, as needed, to complete all administrative duties
• Prepare, and present the results of evaluations to effectively assist Regional Director in identifying shortfalls for corrective action
• You may be expected to travel for this position
• Provide administrative support to the Market Sales Manager – Malaysia, Singapore & New Markets, Area Sales Director - ASEAN & the sales function
• Deliver effective administrative support for sales force, thereby contributing to their effectiveness
• Administer all matters related to company vehicles i.e purchase, insurance, renewal, disposal of vehicles and Fleet Card management. The role also records and provides information for tax reporting on employee benefits for these transactions
• Responsible for the organisation of company events e.g meeting room bookings, incentive trips, accommodation, air travel, F&B, while assuring that these are compliant with BP group standards on HSSE, Ethics & Compliances, Procurement policies
• Plan & organise Induction for new employees. This includes on-boarding of new staff and the off-boarding of exiting staff
• 3 years experience, a quick learner with strong organisation skills
• Strong Microsoft Office applications e.g. Excel, Powerpoint and Word
• Good communication skills with a good command & proficiency in English ( written & spoken)
• Resourceful and able to work under pressure
• Must have practical hands on administration experience ideally from an HR background
• Numerate and literate, with excellent accuracy and attention to detail
• Strong organisational & administrative skills
• Ability to build networks and relationships with the wider team
• Computer literate MS Office Word, Excel and Outlook
• Strong Problem solving skills
• A degree in Business Administration or similar
• A 'can-do' mentality . Capable of taking initiative and understanding the business impact of the role
• Computer literate (Microsoft Office), excellent usage of Excel is a must
• Ability to prioritise and manage a broad range of customers and activities in parallel

Pre-sales Business Support Engineer Resume Examples & Samples

• Product specialist for at least one but ideally multiple PowerVR Technologies: Graphics, Ray Tracing, Vision (ISP and Vision Processing Unit including Neural Networks)
• Assigning and tracking requests to closure with development teams
• Explain complex technical subjects to audiences at different technical levels
• Good level of C programming / software development experience
• Hardware architecture, ASIC / RTL design knowledge

Qr-manager Hotels Business Support Resume Examples & Samples

• Graduate in Business Admin, Finance, or Project Management
• Expert- minimum of 8 years of job-related experience required
• Background in asset management project management, finance, analysis
• Actively involved in medium- large hotel portfolio, part of the operational management team
• Experience within the hospitality/ hotel industry
• Coordination skills of project activities and tasks across many departments, vendors and stakeholders with diplomacy and maturity
• Understakes responsibility for management and updates of tasks, due dates, project plans, and project documentation
• Experience in simple to medium complexity business case creation
• Experience in developing Financial models, ROI
• Excellent project planning and management skills, tracking, follow-up and persistence to successful completion
• Ability to navigate the various departments to get the job completed
• Excellent research skills using as well as in Word, Excel, Power Point , One Note , PC skills
• Proven research and analysis skills, mathematical and ROI modelling
• Managerial skills- Ability to delegate work, set clear direction, and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
• Working in a live Sales environment
• Awareness of the internal sales process, tools and assets of a large company
• Familiarity with multiple clients and business areas across Industries
• Exposure to senior stakeholders
• Benefit from internal training programmes
• 2:1 or Master’s degree (obtained or equivalent)
• We will consider applications from a range of degree disciplines
• 280 UCAS points (or equivalent)
• Inquisitive and resourceful
• Good organisation and time management skills
• Proficient computer skills (Word, Excel, PowerPoint)
• Ability to problem solve and work in a pressurised, fast moving environment
• Enthusiastic and keen to learn
• Interest in Technology and International business affairs

Wm-local Business Support Resume Examples & Samples

• Assist Section Head to ensure the completeness of the daily pre-operational control
• Monitor & train up the contract staff in the team to facilitate the daily processing
• Prepare monthly statistics and meet assignment deadline
• Despatch the Fixed Deposit/Loan pre-advice to concerned RM early morning
• Assist Section Head on monthly/ad hoc assignments and participate in User Acceptance Test when required
• Download DCOD/FX Option daily transaction report for confirmation delivery arrangement
• Assist to maintain warehouse record and arrange shipment of daily transaction files to warehouse regularly
• Act as back up for other team member to handle daily RTGS payments – clients and inter-bank settlement; handle HKD Incoming Remittances and other currency incoming remittances via BFIHK; inputting/updating client’s local payment Standing Instructions into Olympic system; process inward clearing and auto-pay clearing handling; handle cheque book ordering and distribution; handle foreign cheques send for collection; process the daily Olympic input, HKD fund transfer; report IN/OUT HKD funding; handle the return of outward cheque clearing
• Act as back up for SCS team in handling HK Stock settlement, Corporate Event Notifications processing
• Handle general inquiries from RM/MA and RPC
• Form 7 or above with at least 3 to 5 years banking experience
• Relevant working experience and sound knowledge on remittance, loan and fixed deposit process
• Good knowledge with remittance processing with relevant working experience
• Effective communications skills in both written and spoken
• Working closely with the Business Manager to help with key business objectives
• Coordination of projects transforming the Global Real Estate business with a focus on UK businesses initially, but with implication on international businesses
• Tracking all projects impacting Real Estate and leading on some of these projects
• Helping to embed the new culture of increased accountability; monitoring delivery of key actions and when required help realise these actions
• Collaborating with the transformation team on larger projects, with all RE entities and other functions to improve the GRE business
• Providing project and committee reports to stakeholders ensuring delivery of projects to agreed timescales. This includes providing documentation of key committees and meetings
• Coordinating the Real Estate Leadership Forum – the forum of our top 40 talents globally. This forum delivers new ideas to the business and help transform the business from the middle-management level
• Providing high quality quantitative data for forecasts, strategy documents, research, analysis & presentations
• Undertaking analytical support that assists business planning
• Supporting the Real Estate CEO communicating to the teams (messaging, events, comms etc)
• University degree, or able to demonstrate a suitable depth of intellectual rigour and maturity
• Previous experience in a similar role within financial services
• Experience with managing and coordinating projects in financial services
• Combining tenacity with open and business-friendly attitude – Good influencing abilities. A hands on approach is welcome
• Numerical person (i.e. able to spot issues with numbers at high level – timing, costs, profit level)
• A true interest in Real Estate investment
• Open and interested in international work/ environment
• Advanced Microsoft Excel and PowerPoint skills and potentially project management software
• Ability to identify key issues/ bottlenecks in projects in a busy environment and raise this with appropriate solutions to the project team and his management
• Great team player and communicator
• Highly organised and effective performer with exceptional attention to detail
• Confident and engaging communication skills both written and verbal
• Experience of producing formal presentations and documents
• MS Word/Powerpoint/Excel/Outlook – intermediate level
• Supportive and committed Team member
• Ability to adapt quickly to meet the demands of the business

Business Support Accountant Resume Examples & Samples

• Grade 12/ Std 10/N3 or relevant national NQF level qualification
• National Diploma or Degree in Accounting or relevant accounting qualification
• 5 years relevant experience
• Extensive SAP knowledge
• Valid EB/Code 08 Drivers License
• Successfully obtain a Red Ticket (Medical Fitness certificate) on mine
• Strong problem solving, decision making and analytical abilities
• Experience in applying and implementing best practice principles
• Ability to adhere to stringent deadlines
• Knowledge and understanding of integrated systems
• Extensive knowledge of SAP
• Must be able to work without supervision
• Bachelor of Arts or Bachelor of Science is preferred; or relevant work experience
• Familiarity with SAP a plus (but not required)
• Strong communication skills both oral and written,
• High proficiency in Excel and Access as well as an overall analytical background
• Familiarity with Shiloh Platform a plus (but not required)
• Ability to work in a collaborative, team based environment and develop relationships across functional groups
• High level of energy and sense of urgency; self-starter; strong and effective multi-tasker
• Demonstrated strategic skills
• Ability to work in a constant state of alertness and safe manner
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law
• Has the sustained drive and energy to deliver service to time and quality
• Willingly puts in the effort to ensure activities completed on time and to the quality required
• Deals with conflict successfully and seeks information/inputs from colleagues/clients
• Open to and willingly adopts/initiates new processes / approaches / ways of working
• Oral and written communications are tailored to their audience’s needs
• Pro-active and demonstrates initiative
• Prioritises activities according to business and operational need
• Analysis and problem solving
• Analyses issues to identify the most appropriate solutions
• Utilises all available resources and toolsets to investigate and resolve problems
• Project co-ordination skills, managing multiple projects and project workstreams pro-actively to tight deadlines- minimum 3 years experience
• Understanding of operational functions and teams would be beneficial
• Strong problem solving and good analytical skills
• Must be a confident team player with good interpersonal skills including working with remote teams and senior stakeholders
• Knowledge of equities, derivatives and LSEG markets would be advantageous
• Proficient in MS Office products especially MS Project and excel
• Fluent in Italian and English

Atlas Business Support Junior Specialist Resume Examples & Samples

• Securing the proper use of the Atlas system
• Taking care of incoming questions from material suppliers and carriers, preferable in the user’s language
• Monitoring of actions taken by material suppliers and carriers in Atlas system, reacting in case of exceptions
• Identifying root cause and escalating to the second support lines
• Cooperating with other Atlas administrative teams in Europe

Liaison, WW Business Support Resume Examples & Samples

• Provide support to our international Member Services teams for escalated Member queries and system issues
• Participate in new country openings by conducting in-country training and support and assisting with functions related to new country openings
• Conduct Sales and Marketing Plan Training for local staff and maintains online Sales and Marketing Plan Training available to all employees worldwide
• Provide support in project development from beginning to end that support business goals in collaboration with management and stakeholders. Review and provide business/functional requirements for system changes and enhancements as needed
• Coordinate and execute business user testing as needed, including, but not limited to scheduling, preparing and gathering test data, tracking issues, coordination with Information Systems and training
• Ensure successful implementation of training, working in collaboration with other departments to understand how policy and procedures drive the success of the business
• Identify existing/future processes and quality enhancements to improve business efficiencies and present ideas and process changes to drive continuous improvements to deliver excellent customer service
• Develop and maintain training material as needed
• Bilingual – Spanish
• Demonstrates understanding of when to defer decisions to upper management. Resolves problems in accordance with company requirements and expectations
• Strong customer and results orientation
• Proficient in Microsoft office (Word, Excel, PowerPoint, Visio and Outlook)
• Excellent verbal, written communication and presentation skills; Able to present professional and comprehensive presentations; Basic Mathematical skills
• Ability to multitask, set appropriate priorities and meet deadlines continuously in a demanding fast paced environment, keeping management informed of progress
• Ability to function as an effective team member and participate in complex project teams
• Ability to research and resolve practical problems and carry out responsibilities under general supervision
• Excellent follow up skills; must be results oriented
• 2 years previous experience in customer service environment/call center environment
• Knowledge of the internal systems (Oracle/HMS, Phoenix, etc.)
• Knowledge of Herbalife International Policies and Procedures
• Knowledge in the areas of Member Services
• Knowledge of Herbalife’s Sales & Marketing Plan
• Knowledge in the areas of Order Management, specifically within Order Support
• Associate degree
• Ability to communicate effectively to senior managers and all levels of GTPD&C
• Ability to strategically manage projects end to end
• Ability to prioritize work to ensure all deadlines are met
• High level of skill in both Excel and Power Point
• Ability to analyze large amounts of data quickly
• Previous leadership role
• Previous Business Management experience
• Forecasting and allocation experience

Institutional Business Support Resume Examples & Samples

• Analysis of pension liabilities from balance sheets
• Support relationship managers with daily and ad hoc tasks
• Preparation and follow-up of meetings
• Competitor and prospect research
• Preparing, updating and translating presentations for various occurrences
• Successfully completed at least 4 semesters
• Studies with focus on business administration, management or economics preferred
• Other internships in the financial sector
• Fluent in English and German
• Technical skills: Proficiency in Microsoft Office (especially Excel and PowerPoint)

Business Support Engineer Resume Examples & Samples

• Bachelor’s degree as a minimum, Master degree is preferred, with electrical or mechanical background
• At least 3-years professional experience in marketing/sales or business support, experience in transformer industry will be a plus
• Good understanding of marketing, sales in power distribution industry. Familiar with customer project biz mode
• Good communication and coordination skill. Proactive and initiative, team work spirit
• Systematic thinking, strong problem solving capability, high flexibility
• Proficient in Microsoft office software and English
• Located in Central City. Need to be travel frequently
• Bachelor’s degree with a business emphasis preferred (Finance, Accounting, Statistics, Marketing), or a Bachelor’s degree with 3+ years related experience in Supply Chain, or other data analysis position; MBA is a plus
• Advanced level of experience with Microsoft Office, esp. Excel
• Strong attention to detail with exceptional communication skills
• Strong analytical abilities and knowledge of business processes and cycles
• Strong interpersonal skills and the ability to work effectively with team members
• Knowledge of DRP/MRP functionality, demand and supply/management tools, planning processes, manufacturing and supply chain issues and KPIs is a plus
• Certified in Production and Inventory Management is a plus
• Knowledge and experience in SAP and/or Logility, preferred
• Ability to travel up to 15%
• Extensive years of Technical BA experience
• Banking Knowledge (primarily Corporate and Retail banking knowledge is a must)
• Experience and knowledge of Anti-Money Laundering
• Mantas knowledge is Plus. Preferred knowledge of ITIL
• Excellent communication skills (as this person would be working with Business User’s and Compliance user’s directly)
• Possess technical skills such as Database knowledge and able to write simple/complex queries (using Oracle)
• Support users and technical team during SIT and UAT
• Support on Project administrative tasks (as needed)
• Have excellent Analytical skills
• Research and analyze corporate structures, entities, and securities
• Research and analysis may be in response to requests to add, revise or delete user reported investments to and/or from the firm’s Global Independence applications or questions arising from data integration initiatives
• Reconcile systems data, generate and analyze reports, process application changes, conduct user acceptance testing, and design/perform Microsoft Access database queries
• Research and resolve other related independence queries from member firms
• Daily review of potential duplicate entity records and escalating matches to the appropriate parties
• Three years of experience in financial services industry research or knowledge of investment instruments
• Bachelor’s degree in Accounting or Finance from an accredited college/university
• Proficient in using Microsoft Office, including Word, Excel, PowerPoint and Access with prior experience building queries
• Proficient in using research tools such as Thomson Reuters, Bloomberg, Moody’s and Dun & Bradstreet
• Able to understand and apply intricate rules and regulations and quickly analyze complex information in order to make appropriate recommendations
• Strong verbal and written communication skills and able to deal with various levels of management in a diplomatic manner
• Configures advanced data and executes tests within individual systems and integrations across multiple systems to ensure functionality achieves expected results
• Executes test procedures to ensure configurations are correct pre go-live
• Executes functional and unit-integration level tests
• Provides impact analysis, data analysis, timeline analysis, and other information as part of Tier 1 triage prior to escalation to integration partners that will ultimately help expedite resolution of issues
• Serves as front-line support and interface with practice management and division leaders leveraging CRM applications; users may also be proxies for those stakeholders providing necessary information to troubleshoot
• Serves as first-level contact for some CRM support functions leveraging phone, email, ticketing system
• Collaborates with project management staff, CRM business users, IT&S staff, external users to efficiently configure system attributes required for successful technology conversions
• Reports findings, root cause analysis, action plans for remediation to CRM and IT&S executive leadership
• Validates that data is staged appropriately
• Tracks open issues and defects identified in the production environment; resolves all issues that can be resolved at Tier 1, and provides recommendations for issue resolution at escalated tiers
• Triages issues as defined by documented standard operating procedures
• Develop, maintain, and refine standard operating procedures and policies that promote efficient and effective operations, and enforce compliance with them
• Provides feedback to CRM operational staff regarding training opportunities, inefficiencies, areas for improvement
• 3 year of experience with software design concepts required
• Understanding and knowledge of business process flows preferred
• 5-7 years in help desk support environment
• 5-7 years of advanced configuration management experience
• 3-5 years of testing procedures and execution experience
• The position requires an entry knowledge level generally obtained through completion of a High School Diploma, GED, or an equivalent in demonstrated work experience
• Prepares presentations and reports to support commercial management in business reviews and regular sales calls
• Develops and conducts training in the effective use of data (internal, third party and contracted), applications, and tools provided to improve commercial team's data savviness
• Regularly analyzes sales promotions from the aspect of ROI (pre and post - event), efficiency, profitability and impact on market results from internal and external aspects
• Develops and administers special projects related to regional/global initiatives such as RGM, process optimizations, and other commercial initiatives
• Builds and maintains good working relationships with cluster and regional teams
• Min 3 years FMCG background is required. Preferably in Health & Beauty sector
• Acquired Bachelor’s / University degree in Statistics, Economy, Business Administration or Marketing
• Fluency in English both in written and spoken, native level of Hungarian
• Basic financial knowledge – revenue cycle oriented – familiar with trade margin structures
• Proactive business support attitude
• Excellent knowledge of MS Excel, MS Access
• Good knowledge of MS Word, MS PowerPoint, MS Outlook
• Experience in SAP / AC Nielsen or any other financial system is an advantage
• Strong analytical skills with high attention to details, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Problem solving analytical and numerical skills, ability to draw conclusions based on performed analyses

CIB F&BM Business Support Resume Examples & Samples

• Motivate individual and team performance
• Coach and mentor team; develop team leaders where appropriate
• Build and maintain strong relationships with key stakeholders
• Manage relationships with internal business partners across multiple LOB’s in the Corporate Investment Bank (both in North America and Globally)
• Provide thought leadership in strategic direction to improve productivity and leverage to the business
• Advocate for the administrative staff needs
• Lead the performance management process for direct reports
• Participate in compensation planning
• 3+ years of related experience, including management experience
• Prior experience in an Investment Banking or Financial Services organization is preferred
• Customer service / Client facing experience

Senior Business Support / Medical Resume Examples & Samples

• Extremely good grasp of English-language
• Advanced user of Microsoft Excel, Powerpoint, Word
• Analytical skills. Experience using spreadsheets
• Strategic and Project planning skills
• Communication and Presentation skills
• 1 year’s office experience, preferably in a medical office setting preferred
• Proficient in word-processing including Microsoft Outlook, Microsoft Work and Excel
• Ability to speak, read, and write the English language
• Typing 35 wpm
• LICENSE/CERTIFICATIONS
• 3) - Backup for end user support for data/reporting questions, issues (what is available, where, how, etc.)
• 4) - Administration of centralized projects or expense initiatives, particularly supporting CIB organizations for which the CIB GSS team has light touch responsibilities (T&O, F&BM, etc.)
• 5) - CIB GSS SharePoint administration – adding user access, making updates
• 6) - Project support for other team members. Current projects include movement of invoice volumes to ePurchase, OBO functionality consistency across global corporate systems, business requirements for Concur, etc
• Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly including handling of challenging conversations with various stakeholders
• Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow-up/ escalation is required
• Multi-tasking – to ensure management of multiple locations across EMEA and Asia
• Work independently & confidently whilst also operating effectively in a team based environment
• Be a self-starter and manage a demanding workload

Middle Office Business Support Resume Examples & Samples

• Conducting a desktop research (gathering data, statistics and prepare an analysis based on set of data)
• Prepare a presentation deck (strategy paper, introduction deck, governance deck, etc) and write Minutes of Meeting
• PMO related (to prepare and maintain project management schedule, arrange a meeting, etc)
• Perform Unit Operational Risk Manager for Digibank
• Maintain and monitoring expense accrual for Digibank
• Assist to prepare partnership business model
• Perform Middle Office function and liaise with other divisions to ensure smooth digibank operational activities including invoice payment, financial accounting activities, etc
• Bachelor Degree from reputable university
• Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude
• Excellent written and verbal English
• Provision of effective and efficient administrative support to the Establishment, including the provision of word processing support (developmental ability to produce occasional documents from audio recordings) and fax services
• Administer VTC services including bookings, safety briefings and venue preparation and control
• Administration and production of correspondence and briefing material, including amendments to standing publications
• Production of meeting agendas, minutes and inspection schedules
• Production of programmes, diary planning and meetings within stipulated deadlines
• Liaison and coordination of routine administration business with training schools
• Support to and point of contact for visitors, arranging entry and escorting guests when required
• Administer arrangements and confirmation for group travel and accommodation; maintenance of documents; and provision of information to budget managers
• Act as departmental Web/Team Site Administrator
• Administration of departmental stationery supplies
• Control and administration of assigned Articles in Use
• Actively promote a safe working culture and adhere to the Health and Safety procedures, processes and the law
• Conduct other tasks as determined by the Interserve Line Manager, including absence support/cover for specified roles and other areas when required in the contracted region
• Good track record of delivering good quality administration and office support using own initiative
• Strong organisational skills and experience of working to deadlines
• Good interpersonal, verbal and written communication skills
• Full working knowledge of MS Office applications (ECDL qualification desirable)
• Innovative with a flexible approach to accommodate changing requirements and priorities
• Good customer facing skills and the ability to develop close working relationships
• Good all round standard of education (3 GCSE Grade C or relevant qualification at NVQ Level 2/3)

CIB F&BM Business Support Management Associate Resume Examples & Samples

• Accountability for LOB Business Change Management and Assistant Management
• Support centralized management of line of business assistants ensuring appropriate span of control, training development and issue resolution
• Regional lead for Line-of-Business aligned Change Management support
• Proven leadership track record, especially in managing change
• Strong control mind-set and attention to detail
• Awareness of J.P.Morgan key lines of business and organizational structure
• Personal attributes

Business Support Growwwer Resume Examples & Samples

• Participates in the elaboration of MPC career orientation activities
• Help in the elaboration of career orientation campaign plan, determine the elements of the campaign and selection of target segment
• Take part in organization and implementation of professional events related to career orientation, according to the projects timetable and action plan
• Keep contact between the partner schools, universities, other organizations (eg. BOKIK) and the MPC
• Participates in the starting up of the dual university and secondary education, and timely execution of tasks related to the project fixed schedule
• Supports the implementation of business projects and training in time and cost effective way
• Participates in support of the work of the department, data collection, preparation of professional documents and presentations

Cib-business Support Resume Examples & Samples

• Meeting and Greeting clients and visitors
• Switchboard Service
• Message taking for the business and deliver it to the addressee through LN massager system
• Updating and Maintaining company contact telephone list
• On and Off boarding of new employees via the internal office management portal for all the Scandinavian offices
• Booking Conference rooms
• Arrange catering for visitors
• Incoming and internal mail register and distribution
• Register incoming invoices and other various financial documentation
• Order stationery, business cards, dealing with archiving companies
• Arrange and coordinate office drivers and couriers work, taxi
• Daily administrative support
• Coordinator technical service and fire safety
• Strong interpersonal skills, with the ability to interact well with both internal and external clients
• Discretion and diplomacy
• Excellent communication skills and a professional manner
• Prior receptionist experience essential
• English and Swedish language (fluent)
• Microsoft Office, Lotus Notes, office equipment
• Administrative skills, punctuality, responsibility
• Support BSU Team Managers in achieving the business objectives or requirements of Entrust
• Support colleagues in their training and coaching needs under the guidance of Team Managers
• Respond positively to external and internal customers’ needs through various communication channels
• Strive to deliver customer performance targets, KPIs and SLAs
• Where appropriate follow processes and procedures to complete work items
• Where appropriate follow business guidelines in communicating with customers
• Undertake pre-defined and ad-hoc requests as required by BSU Team Managers
• Build positive and collaborative working relationships within Entrust
• Satisfy legal or regulatory obligation under which Entrust operates
• Escalate business risks and issues in a timely manner to BSU Team Managers
• Identify updates to BSU procedures or training material and update on request
• Operate as part of a team and support other team members
• Flexibility in supporting the overall business and customers’ needs including the introduction of new processes and their underpinning technologies
• Ability to use a variety of business software and self-develop skills and knowledge which assist the business
• Work to deadlines and targets where defined
• Follow processes and procedures
• Flexible approach in order to be able to respond to the needs of the team and the overall unit
• Honest, reliable and motivated in approach
• Respond positively to and support change
• Be proficient in the use of telephony systems in order to receive inbound and make outbound calls as required
• Minimum of two years’ Banking Wires, CIF Systems & Securities Processing experience or equivalent
• Proficiency with personal computers as well as pertinent mainframe systems and software packages
• Demonstrated experience with the securities industry in accounting, research, processing and knowledge of all security types and terminology
• Proven analytical, communications, mathematical and customer service skills
• Detail oriented and accurate in a fast-paced, high volume area
• Associates Degree in Business, related field or equivalent experience
• To support the Business Processes and Systems Team with the rollout of projects (i.e. T&A system, Payroll Process changes, Business Changes)
• To facilitate installation and on-going support of Kronos Biometric Clocks via the Kronos device manager
• To deliver 1st line application support to the user community across the business
• To configure the Kronos application to support the on-going requirements from the Interserve FM business
• To facilitate new user creation and user removal for the appropriate systems
• To act as a conduit for the business into the Interserve central IT function in case of any application or infrastructure issues
• To create and configure functional access profiles and display profiles to control user access across the user community
• To deliver effective communication to the user community across the business when necessary
• To support Kronos Training by preparing and supporting the delivery of training to new and existing application users
• To liaise with a 3rd party field support organisation to resolve on-site issues with Kronos biometric clocks
• To support reporting requirements; including compliance and KPI reporting
• To support the business in identifying root cause of operative pay issues
• To accurately and consistently log calls and tasks within the eFM application
• ESSENTIAL JOB FUNCTIONS: Criteria for essential job functions are stated in the required ongoing competency attached
• Performs all functions related to data entry and medical records (phone calls, lab reports, follows policy for medical record release, processes medical record information as requested)
• Performs all functions related to telephone process (answers phones, places calls correctly, scheduling, and utilizes phone appropriately)
• Reviews and reconciles superbills for clinics
• Reviews and reconciles hospital charges
• Fax dictations from computer
• Picks up and takes the mail
• Positively promotes Centura/Mercy (CSSC/CCOM) in the local and medical community
• . Assumes other duties as assigned
• Work with relevant stakeholders to coordinate completion of customer requests that includes pricing, sampling, regulatory and technical related documents
• Coordinate and follow from projects to wins
• Prepare presentations and sales statistics for both internal and customer meetings
• Support preparation of customer visit
• Liaise with country sales team for insights and projects/request
• Act as a focal point of contact and back up during absence of BU Head Tobacco
• Bachelor Degree in Business or equivalent
• Minimum 5 year of sales support experience
• Effective interpersonal and communication skills
• Able to multi-task and work in a fast-paced environment

Related Job Titles

• ResumeBuild
• Business Support Specialist

5 Amazing business support specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, business support specialist: resume samples & writing guide, employment history.

• Maintain filing systems
• Monitor and order office supplies
• Handle incoming and outgoing mail
• Prepare reports and documents
• Create spreadsheets and databases
• Maintain office supplies inventory
• Provide general administrative and clerical support
• Prepare presentations and other materials for meetings

Do you already have a resume? Use our PDF converter and edit your resume.

Bernie Irving

• Manage calendars and schedule appointments
• Greet and assist visitors
• Answer and direct phone calls
• Process invoices and purchase orders

Xavier Jackson

Professional summary.

• Prepare agendas and take minutes of meetings
• Manage expense reports

Pauline Davis

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

business support specialist Job Descriptions; Explained

If you're applying for an business support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

business support specialist

• Entered customer and account data from source documents within time limits. 
• Reviewed data for deficiencies or errors, correcting any incompatibilities and checking the output. 
• Delivered fast and accurate information and assistance to customer’s telephone and email queries. 
• Trained and shadowed new hires during first few weeks of direct customer assistance, while evaluating and recording performance.

business support specialist Job Skills

For an business support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Database Management
• Project Management
• Quality Assurance
• Troubleshooting
• Data Analysis
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management
• Financial Management
• Documentation
• Strategic Thinking
• Supervisory
• Risk Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Relationship Management.

How to Improve Your business support specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Kevin Upton

• Coordinate travel arrangements

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your business support specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Maintane filing systems
• Processs invoices and purchace orders
• Creatte spreadsheets and databses
• Prepare report's and document's
• Prepare presentation's and other material's for meeting's.
• Coordinate travel arrangments
• Prepare agendes and take minuets of meetins
• Manage calanders and schedual appoinments

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

business support specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an business support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Apple Recruitment Team

I am a highly motivated and experienced Business Support Specialist with 9 years of experience in Administrative & Clerical. I am excited to apply for the Lead Business Support Specialist position at Apple, where I am confident that I can contribute to your organization's success.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Business Support Resume Sample

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Work Experience

•  Strong project and process management skills
•  Excellent communication and presentation skills
•  Excellent analytical abilities
•  Proven ability to work across various business units to raise and resolve issues effectively
•  Ability to work independently, supporting a team of leaders and adjusting priorities as necessary
•  Organized, detail-oriented, with drive towards continuous improvement
•  Strong software skills, especially Excel and PowerPoint
• Work with IT to automate transaction workflow and create robust trade booking and trade activity monitoring tools
• Office Management
• Incident handling: Act as troubleshooter across the Finance IT application portfolio to ensure accurate and timely resolution of incidents; Escalate and participate in serious production incidents to ensure closure within SLA; Actively monitor application incident queues, accept ownership of incidents and ensure there is progress in incident resolution
• Problem Management: Ensure processes to mitigate, remedy and prevent recurrences of outages are documented and shared with other team members; Continuously review incidents for trends and common root causes
• Training and Documentation: Adhere to existing process documentation standards and continuously strive to improve the standards and quality of documentation; Maintain the WIKI (support documentation repository) to ensure it is accurate and up-to-date
• Participate in the assessment of new applications being on-boarded to the Global Application Support framework, ensuring management is aware of any potential issues or knowledge required
• Maintain the application readiness checklist from a business and support perspective
• Participate in projects and enhancement initiatives across multiple applications to ensure Support requirements are understood and embedded into the project plan
• We are open to candidates in any state within US Enterprise Role Overview
• Ensure timeliness and accuracy of responses, adherence to internal policies and external regulations and maximized contribution to economic profit. Coordinate activities with other areas of the Company as required to ensure smooth implementation of new and/or enhanced processes or systems
• Business Partner calling in for support
• Business Partners calling in for support
• Develop review templates that define all the key transaction attributes in conjunction with traders, risk management and valuations
• Recommend improved workflow and initiate reports or projects between departments to increase efficiencies and controls
• Monitor the trends in volume and type of trade activity to ensure that risk systems and processes are fit for scale

Professional Skills

• Demonstrate critical thinking skills, sound judgment, attention to detail, and strong organizational and communication skills
• Excellent customer service skills and strong organization and follow up skills.
• Strong communication skills, including effective comprehension, listening, verbal and written communication skills
• Strong organizational and workload management skills; ability to prioritize own work and re-prioritize when necessary
• Excellent communication & presentation skills. Prior consulting experience in a similar hi-tech industry is desirable but not mandatory
• Solid computer skills and demonstrated skills working with the Microsoft Office Suite
• Excellent planning and organizational skills and strong attention to detail

How to write Business Support Resume

Business Support role is responsible for analytical, excel, organizational, microsoft, business, interpersonal, advanced, organization, powerpoint, customer. To write great resume for business support job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Business Support Resume

The section contact information is important in your business support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Business Support Resume

The section work experience is an essential part of your business support resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous business support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Support resume experience can include:

• Excellent interpersonal skills, communication skills and telephone manner
• Strong organizational skills with proven ability to manage multiple and competing priorities
• Administrative experience with demonstrated knowledge of process improvement and strong analytical skills
• Excellent effective organizational and time management skills
• Strong time management skills with the ability to multi-task and establish priorities
• Good English-, and German skills in speaking and writing

Education on a Business Support Resume

Make sure to make education a priority on your business support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Support Resume

When listing skills on your business support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business support skills:

• Demonstrated project management skills including the ability to effectively manage multiple cross-functional projects
• Analytical with strong problem solving skills including excellent reasoning ability
• Good typing skills and excellent knowledge of Microsoft Office, including Word, PowerPoint and Excel
• Demonstrate strong project management and rounded analytical and problem solving skills
• Intermediate skills in applicable software packages and office equipment. Basic project administrative skills
• Solid organizational skills with a demonstrated ability to manage multiple tasks at once

List of Typical Experience For a Business Support Resume

Experience for business support analyst resume.

• Demonstrate effective project planning and organizational skills and effective use of time and resources to accomplish work and ability to meet deadlines
• Excellent customer relationship skills, analytical ability and the ability to work effectively with customers and IT management
• Strong organizational skills with ability to multi-task and manage shifting and urgent priorities
• Strong consulting skills -- influencing, collaboration, contracting and responsiveness
• Effective communicating and organizing skills
• Excellent administrative, organisational, forward planning and team working skills along with a positive can do attitude
• Excellent communications and writing skills and editing capabilities

Experience For Business Support Administrator Resume

• Strong problem solving and consistent decision making skills
• Good influencing and networking skills
• Strong troubleshooting skills and detail oriented
• Strong analytical, process-orientation and problem-solving skills
• Strong organizational skill, ability to balance multiple tasks, prioritize conflicting needs and work to tight deadlines
• Excellent written, oral communication and presentation skills; quick learner capable of applying new tools and techniques

Experience For Business Support Lead Resume

• Strong logic and practical reasoning skills
• Self-motivated with good numeracy and analytical skills
• Self- motivated with good analytical skills
• Effectively manage and prioritize various tasks with minimal supervision
• Strong analytical skill set and affinity for metrics and data required. Intermediate to advanced user skill set in MS Excel and Access required
• Strong analytical skills in comparing datasets and attention to detail

Experience For Business Support Executive Resume

• Accurate, detail‐oriented, with strong analytical, communication and interpersonal skills, and highly organized
• Strong computer & analytical skills (proficient in Excel, PowerPoint, Outlook and Word)
• Superior communication, problem solving and prioritization skills are also required
• Strong organizational, interpersonal and communications (verbal, written presentation) skills
• Have strong interpersonal skills with collaborative style of solving problems

Experience For Senior Business Support Analyst Resume

• Planning & Priority Setting – Level 1 Follows a systematic approach to prioritising and delivery
• Accounting skills or back office background
• Tracking and aggregating skills assessment updates, including identification of any past due action items or assessment updates
• Good understanding of ledger systems, good accounting knowledge and sensitive to reporting cycle
• Experience working with procurement, collaborating with CROs / vendors and experience with flexible resourcing models preferable

Experience For Business Support Co-ordinator Resume

• Use ASL/English effectively to communicate with the Deaf, Hard of Hearing and Hearing users of VRS services
• Drives efficiencies by effectively communicating business cases and securing commitments from the business
• Proven ability to manage multiple projects and tasks simultaneously. Capable of prioritizing activities and working independently with minimal supervision
• Use data analysis, evaluation and reporting systems effectively by ensuring systems are streamlined to maximise efficiency and avoid duplication
• Provide a key liaison point between our supply chain and internal staff, communicating messages and requests effectively and providing support as required
• Liaise with suppliers of goods to secure pricing and/or assist in developing supplier relationships for goods supplied to the key account customers sites
• Superior written and verbal communication skills, including being able to synthesize data, develop recommendations, and influence partners

Experience For Mgr-finance Business Support Resume

• Critical thinking and problem solving are key skills for this role
• Administrative writing/reporting and correspondence skills
• Skills for technical writing including the ability to write policies and procedures
• Experience leveraging and encouraging collaboration and strong team work to achieve quality design and continuity
• Trouble shooting skills and persistence in problem solving
• Proven track record of building strong partnerships and influencing at the executive level without direct authority
• Financial analysis, planning and modeling experience. MBA could be used for 2 years of experience
• Have proven experience of designing and implementing IT system changes

Experience For Business Support Intern Resume

• Provide reporting to allow team leaders to efficiently and effectively manage their teams daily work load
• Advanced desktop technology skills including database management, Excel and PowerPoint
• PC skills including proficiency in MS Access, MS Sharepoint, MS Word, Excel and database applications
• Speak, read and write the English language; proficient word-processing, excel, grammar, organizational and communication skills etc
• Technical understanding and problem analysis skills
• Strong knowledge and experience on financial planning analysis
• Proficient IT skills including MS Word, MS Excel, MS PowerPoint, and Sharepoint
• Comfortable learning new financial systems and process to update skills as they evolve
• First Class report writing skills

Experience For Head of Business Support Resume

• Prior experience with contributing to executive-level presentations is desired
• Proven experience in working with local community organizations and the public
• Experience in general insurance/banking/financial services sector is viewed a strong asset
• Finance or similar business operations experience (combination of FP&A/Accounting experiences)
• Develop process improvements and work instructions to ensure we are effectively assisting the client, and temporary employees
• The ability to work effectively, be self-motivated and committed to exceeding customer expectations
• Experience working as part of a team with a proven ability to make an active contribution to the team's performance and teamwork

Experience For Business Support Management Resume

• Analytical and Planning Skills: Analyze data and solve problems that affect the project on a regular basis
• Related business experience in Accounting and Cash Applications; preferably with SAP experience
• High level of analytical skills, turning meaningful analysis into recommended actions
• Problem solving, investigative skills
• Proven experience of providing administration support for teams
• Proven experience of producing spreadsheet and monthly management reports
• Position requires a high level of initiative, written and spoken communication skills and innovative problem-solving ability
• Experience working within a large bank as a Business Support Analyst or similar experience

List of Typical Skills For a Business Support Resume

Skills for business support analyst resume.

• Strong organizational skills, effective time management and prioritization
• Demonstrable MS Office skills, specifically good knowledge of Microsoft Excel Macros (SQL skills would be highly regarded)
• Intermediate MS Excel & Power Point skills or aptitude to develop these skills
• Exceptional communication skills- confident, organized and clear. Can effectively interact with all organizational levels
• 4) Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts
• Excellent analytical, written and verbal communication and organizational skills with demonstrated proficiency
• Strong MI experience and analytical skills required
• Good customer service experience / skills and confident dealing with customer queries over the phone

Skills For Business Support Administrator Resume

• At least 6 months experience in Analyze Problems & Situations, Strong written and verbal communication skills
• A good team player and with strong organizational skills
• Strong time management and personal organization skills. Ability to prioritize tasks
• Strong time management and personal organization skills. Ability to prioritize
• Effective meeting management and partnering skills aligning stakeholders, building consensus and resolving conflicts
• Demonstrated experience consolidating and preparing reporting materials across teams; Ability to synthesize information
• Excellent problem solving skills; Passionate about driving positive change
• Work under pressure, prioritising effectively to meet sometimes demanding deadlines

Skills For Business Support Lead Resume

• Excellent interpersonal skills. Capable of establishing and maintaining positive workplace relationships
• Proven decision making, report writing, analytical and time management skills
• Strong customer service skills and an eagerness to excel and be part of a dynamic, fast growing team
• Good problem solving skills with focus on quality
• Strong communication skills – verbal written and listening
• Strong numerical skills (i.e. able to spot issues with numbers at high level – timing, costs, profit level)

Skills For Business Support Executive Resume

• Excellent communication skills: verbal & writing
• Excellent verbal and written communication skills including the ability to present information to large groups
• Business and process savvy with good analytical and process re-engineering skills
• Highly effective problem solving skills
• Demonstrate excellent listening, communication and interpretive skill
• Good multi-tasking / organisation skills
• Confident communicator with strong influencing skills

Skills For Senior Business Support Analyst Resume

• Excellent computer skills and proficiency with Microsoft applications including Word, Excel, and Access
• Strong computer skills, including the ability to learn new systems quickly
• Strong skills in spreadsheet, charting and power point
• Customer focused and excellent communication skills including face-to-face; email and telephone
• Strong problem solving skills, with the ability to identify problems, apply critical analysis and rational to help solve it
• Strong organization skills and ability to multi-task, independently managing multiple projects and requests in a fast-paced environment
• Demonstrated exceptional presentation, training, and inter-personal skills
• Strong PC skills including EXCEL, Powerpoint, Visio, Word etc

Skills For Business Support Co-ordinator Resume

• Strong Microsoft Office skills, specifically Excel (Reporting & Analysis)
• Ensure development of comprehensive, efficient, and effective plans leveraging analytical and communication skills to achieve business objectives
• Strong analytical skills and ability to quickly assimilate facts
• Possess strong written and verbal communication skills in French and English
• Good Communication skills (verbal / written)
• Strong Microsoft Office skills – preferably Excel
• Effective interpersonal, teamwork and organisational skills
• Effectively prioritize work and multitask as needed
• Previous experience in a similar role within financial services would be ideal but a willingness to learn and core skills are more important

Skills For Mgr-finance Business Support Resume

• Proven interpersonal skills individually and in a team environment
• Strong quantitative/analytical skills, attention to detail
• Strong presentations skills and fluency in Microsoft Office Suite
• Partnership mentality- collaborative with strong presentation and influence skills
• Strong collaboration skills and ability to work independently
• Good interpersonal skills, proactive, organised, self-motivated, flexible
• Excellent telephone conversation skills

Skills For Business Support Intern Resume

• Good communications skills, patient with customers and able to converse well in English
• Strong analytical skills with the ability to troubleshoot and problem-solve
• Excellent communication and numerical skills
• Excellent written and verbal communication skills, capable of working with people at all levels within and external to the business
• Strong analytical, problem-solving and organisational skills
• Proven skills in training preparation and presentation
• Excellent time management and analytical skills and the ability to multi task
• Strong collaboration and relationship management skills, specifically with business stakeholders and peers
• Excellent Project Mgt, communication & facilitation skills

Skills For Head of Business Support Resume

• Strong organizational skills and the ability to manage multiple projects and assignments simultaneously
• Excellent interpersonal and communication skills, and ability to work well with staff at all levels
• Strong customer service skills with an upbeat, positive attitude
• Very good computer and database management skills
• Strong Microsoft Office skills—especially Microsoft PowerPoint and Excel

Skills For Business Support Management Resume

• Good communication, interpersonal, negotiation and relationship management skills
• Strong skills with Microsoft Office (Excel)
• Multi-task, self starter who can work independently, prioritize and manage time effectively
• Good MS Excel and SQL skills
• Strong skills in communication and application management
• Strong communication and influential skills, able to collaborate with multiple functions

List of Typical Responsibilities For a Business Support Resume

Responsibilities for business support analyst resume.

• Strong oral and written communication skills required to effectively give and receive information internally, to business area clients, and vendors
• Strong business analysis skills such as documentation, process flows, and communication skills required
• Experience in financial ERP systems and strong Excel skills,
• Attention to detail with strong organization skills especially in areas of time management and prioritization
• Strong project-management abilities, to include ability to prioritise effectively

Responsibilities For Business Support Administrator Resume

• Excellent time management skills and ability to manage multiple competing/concurrent activities
• Excellent customer service skills and committed to delivering best in class customer service at all times, internally and externally
• Experience working effectively with a variety of stakeholders at different levels
• Excellent English and Polish skills
• Excellent communication skills - both verbal and written,
• Excellent PC skills with the ability to learn new applications quickly
• Excellent analytical skills and the ability to think through problems, assess a variety of factors, and recommend solutions
• Strong organizational and time management skills with the ability to work independently within very tight deadlines

Responsibilities For Business Support Lead Resume

• Excellent PC skills (especially with MS Office)
• Good IT skills, Oracle eBS, Outlook and Excel – intermediate (pivot tables and lookups)
• Strong sense of urgency and organisational skills
• Good Admin Skills – inc Excel, Word, Office
• Excellent written communication skills; understands audience and communicates with appropriate level of detail

Responsibilities For Business Support Executive Resume

• Excellent interpersonal and communication skills (personal, written and presentation)
• Prior business support skills
• Strong organizational , written and verbal communication skills
• Relevant experience and skills in pharmaceutical manufacturing - Facilities Systems and Processes
• Excellent problem solving skills with ability to consider potential downstream impacts
• Experience with project management skills such as: resource allocation (man-hours), report generation, milestone tracking, report coordination and analysis
• Excellent team working skills, and able to build relationships at all levels
• Excellent telephone manner and interpersonal skills

Responsibilities For Senior Business Support Analyst Resume

• Strong communication and interpersonal skills, able to influence multiple stakeholder groups
• Good PC skills (MS Office, databases, Internet, Outlook)
• Strong Microsoft (Excel, PowerPoint, Outlook, SharePoint) and related computer application skills required
• Has solid experience in producing report materials, proven by some original attainments
• Strong Microsoft Office applications experience and skill
• Excellent communication skills and ability to build rapport with clients and insurers
• Excellent SQL and VBA skills

Responsibilities For Business Support Co-ordinator Resume

• Operate effectively with the ability to work under pressure and to tight timeframes
• Work independently and prioritize all work assignments effectively to ensure timely completion
• Very good team and interpersonal skills
• Well organized with excellent leadership and interpersonal skills
• Proven verbal and written communication skills,

Responsibilities For Mgr-finance Business Support Resume

• Work on own initiative and as part of the team to prioritise clients queries effectively
• Excellent IT skills– Excel, database management, Word
• Very strong oral communication as well as written and presentation skills
• Highly organised and able to manage workload through good time management skills
• Organized, detail oriented and strong time management skills needed
• Proven analytical skills with a level of attention to detail in order to adhere to policies, procedures and guidelines
• Solid Microsoft Office skills: Word, Excel, PowerPoint & SharePoint

Responsibilities For Business Support Intern Resume

• Solid Microsoft Office skills: Word, Excel, PowerPoint
• Solid EPM skills and knowledge of General Ledger
• Prior administrative support, business support lead experience or other relevant experience
• Strong analytical and a problem-solving skills, and a solution-focused approach
• Strong communication/presentation skills coupled with the ability to articulate complex tax issues to both tax and non-tax specialists
• Excel in people skills and have an excellent customer service ethos

Responsibilities For Head of Business Support Resume

• Strong awareness of overall business activities and ability to communicate relevant information effectively
• Good communication and interpersonal skills with the ability to develop and maintain relationships
• Understands business impact resulting from effective operational tools, able to implement use of tools and maintain systems ensuring operational effectiveness
• Prior experience involving multi-tasking and detail oriented responsibilities
• Confident public speaking and networking skills
• Proven experience working in Agile IT project delivery team and leading the team as a scrum master
• Resource management skills, such as the ability to track and monitor headcount in real time and manage staffing requests
• Intermediate/Advanced MS Excel skills and an understanding of MS Visio

Responsibilities For Business Support Management Resume

• Prior experience of provisioning and procurement processes
• Extraordinary multitasking skills and the ability to work well under pressure and/or deadlines
• Demonstrates strong MS Excel capabilities including higher end functionality (i.e. pivot tables, lookup tables, etc.)
• Experience with strong knowledge of financial industry, including: products, processes, platforms, and systems
• Relationship management skills necessary to build relationships across business, technology, and operations spanning multiple lines of business

Related to Business Support Resume Samples

Business support associate resume sample, business support director resume sample, business support specialist resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.

Business Support Specialist Resume Samples

Business Support Specialists are business acumen who help and support the business operations by undertaking various specialized tasks such as training and monitoring employees and improvising the operations related to production and operations. The Business Support Specialist Resume emphasizes on other duties such as – providing support to business channels, analyzing the processes followed by production and operations team, improvising inter-departmental work procedures, developing reporting systems, compiling and evaluating production and sales data, observing changes in systems, and motivating employees.

The strongest resume should highlight qualifications like – strong analytical and problem-solving skills, impeccable accuracy level, the ability to perform independently, solid knowledge of computer and internet, a thorough knowledge of production and operational processes, and relevant work experience. To work as a Business Support Specialist, one needs to have at least a Degree in Business Administration or the related.

• Resume Samples
• Business Development
• Business Support Specialist

Senior Business Support Specialist Resume

Summary : Results-driven Senior Business Support Specialist with significant experience in business operations, cash applications, payroll, accounting, and administrative support. A highly flexible and adaptable performer with good oral and written communication skills; adept at multi-tasking and thriving in a fast-paced environment.

Skills : Test Analysis, Test Strategy, Test Planning, User Acceptance Testing, Regression Testing, Software Quality Assurance

Description :

• Conduct audits to ensure the accuracy and data integrity of all financial files imported and exported within multiple sites within the revenue cycle.
• Reconcile and balance claims and billing data.
• Load all accounts receivable data and ensure the accuracy and data integrity of files prior to loading them into the relevant application.
• Import and reconcile for new business, late charges and note files from facilities to the relevant business application.
• Perform initial balancing functions and provide reports for payment posting.
• Monitor that files containing itemizations and host reports are received and sent for storage.
• Develop and maintain audit records; verifies that all electronic files are received and processed; tracks missing files and performs escalation procedures based upon company policy.

Business Support Specialist I Resume

Summary : Motivated and strategic problem-solver who works hard and loves a challenge. Good Problem-solving skills and good communication and interpersonal skills. To succeed in an environment of growth and excellence and earn a job that provides job satisfaction and self-development and helps to achieve personal as well as organization goals.

Skills : Human Resources, Executive Management, Executive Management, Executive Support, Office Management

• Assisted various Presidents, Vice Presidents, and Business Owners in their day-to-day administrative operations.
• Managed the day-to-day operations of the office.
• Organized and maintained files and records.
• Planned and scheduled meetings and appointments.
• Managed projects and conducting research.
• Prepared and editing correspondence, reports, and presentations.
• Compiled data and information then produced a wiki page for employees that increased productivity through the ease of access to the information.

Lead Business Support Specialist Resume

Summary : Conceptually sound and business savvy Lead Business Support Specialist, specializing in Business Development, Account Management of Regional Key Customers and Customer Relationships Management. Strength in Decision Making and interpersonal relations skills. Equally effective at corporate relationship building and team leadership.

Skills : Microsoft Office, Excel, Customer Service, Billing, Project Management, Leadership Development, Communications, Risk Management, Client Relationship Management.

• Directly supported business systems and critical infrastructure in a call center environment.
• Identified and deployed repair services for wireline system outages.
• Contacted customers and provided updates to their service calls.
• Identified nature and criticality of calls, and apply guidelines of the Problem Management Process guide.
• Logged all calls into the problem tracking system, accurately documented and verified all client information provided, troubleshooting steps and activities performed.
• Triaged and routed problems to the appropriate technical resource for problem resolution.
• Facilitated problem resolution through coordination and escalation.

Business Support Specialist - Entry Level Resume

Objective : Experienced and Knowledgeable Business Support Specialist who stays on top of the trends and changes in this ever-evolving industry. Ability to plan, organizes, coordinate and direct the work. Communicate ideas clearly and effectively both orally and in writing.

Skills : Writing, Customer Service, Microsoft applications, Cashier, Marketing.

• Worked with a team of 15 people to support approximately 6000 customers Database software.
• Provided support, training, and implementation by phone or remotely using Elsinore ScreenConnect.
• Configured workstations and server computers to run optimally with the Millennium Software.
• Troubleshot network, software, hardware, and peripherals issues.
• Performed assessment of customer's needs and provide recommendations based on the assessment.
• Knowledgeable in all versions and add-ons of the software.
• Assisted the sales department and customers with the procurement of the add-ons.

Business Support Specialist - Contract Resume

Headline : An effective communicator with excellent relationship, management skills and strong analytical, problem-solving and organizational abilities. To obtain a challenging career that will utilize the computing, problem-solving and communication skills which will enable successful integration of technology and knowledge to increase the effectiveness of corporate goals.

Skills : Microsoft, Management, Medical Terminology, Administrative Support.

• Design and support the maintenance and upgrading of credit, pricing, authorizations, and collection-related strategies within a rules engine.
• Test new strategies and simulate outcomes prior to production release.
• Produce detailed project requirements for systems enhancements on internal systems.
• Identify opportunities for increased efficiency and productivity within supported business units.
• Software development Manage applications projects by coding, testing and implementing changes.
• Prepare detailed logic diagrams for new and existing programs and translate diagrams into program statements.
• Assist in the installation, implementation, and modification of vendor packages.

Business Support Specialist II Resume

Summary : Outgoing, personable Business Support Specialist II, possessing excellent people skills as well as the ability to interface with customers and vendors. Articulate communicator and team player with effective leadership, decision making, problem-solving, interpersonal skills, and a results-driven CAN DO attitude individual

Skills : Human Resources, Executive Management, Executive Management, Executive Support

• Typed and processed complex business orders and submitted them to the installation team.
• Proofread and corrected errors on business orders.
• Trainer / Customer Service Specialist Training new hires in customer service and sales techniques, Taught Verizon operating systems and system navigation and produced weekly spreadsheets.
• Tracked student's progression and provided evaluations to upper management.
• Answered incoming calls and assisted customers with inquiries regarding their accounts.
• Entered customer's credit card information, social security numbers into in house computer spreadsheets.
• Answered multi-lines telephone, transferring calls checking pts in and out to see Dr verified insurance entered data into the computer filled medical records and took payments and scanned documents.

Business Support Specialist/Manager Resume

Summary : Creative Business Support Specialist/Manager, versatile in devising, developing, implementing, and managing strategic test standards to deliver expected results. Strong analytical skills in identifying test requirements and test processes for software enhancements down to component-level technology validation.

Skills : Windows OS, Encompass, Excel, Word, Powerpoint, Data Entry, Accounts Receivable, Management

• Prepare grant budgets and submissions of up to Advice Chair on financial operations, hiring decisions, and recommend new approaches and policies.
• Prepare and monitor monthly fiscal reports and resolve budget issues and discrepancies.
• Oversee budget of Oversee purchasing, billing activities, and tracking of capital equipment.
• Process full range of personnel and payroll actions needed to complete appointments, handle update merit increases, transfers, and separations.
• Supervise one administrative assistant and nine graduate students.
• Develop new office procedures and standards.
• Consult with Chair on offer and creation of offer letter.

Assistant Business Support Specialist Resume

Objective : Assistant Business Support Specialist, recognized as a thorough, efficient, and organized software tester. Goal-oriented and highly accountable accomplished professional with a strong work ethic and dedication. To further the professional career with an executive-level management position in a world-class company

Skills : Account Management, Accounts Payable, Business Management, Interpersonal Skills, Team Building, Filing

• Perform a closed-loop process on problem records.
• Up sold customers on products and services.
• Perform daily monitoring of Weblog to ensure on-time reporting and system availability.
• Daily monitoring of RightFax transmissions to ensure all incoming information is received and complete.
• Keep a daily log of all incoming information to the Global Pharmacovigilance department.
• Complete the month-end close process on revenue cycle business applications.
• Daily resolution of minor computer issues throughout the department.

Business Support Specialist - Full Time Resume

Summary : Business Support Specialist providing excellent customer service as well as administrative support to management and the company through conducting and organizing client's and staff support, duties and activities including receiving and handling information. Seeking a responsible career position which will utilize the knowledge and develop additional skills which offer a high level of challenge, responsibility and the opportunity for growth with stability in the organization

Skills : Accounting, Clerical, Customer Relations, Customer Service, Training, Administrative.

• Successfully implemented new technologies and process automation to encourage continuous improvement.
• Posted receipts to appropriate general ledger accounts.
• Monitored payments due from insurance companies.
• Posted both commercial and government insurance payments to patient accounts both manually and electronically.
• Posted payments to patient accounts that had been sent to bad debt.
• Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
• Researched and resolved accounts payable discrepancies.

Business Support Specialist - Remote Resume

Summary : Business Support Specialist versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities. An effective communicator with excellent leadership, problem-solving and planning skills.

• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Maintained up-to-date knowledge of product and service changes.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Updated customer orders from start to finish in an accurate and timely manner.
• Made strategic decisions regarding future targets.

Business Support Specialist Resume

Summary : Dedicated Business Support Specialist who provides exceptional customer service through active listening and problem-solving. Highly energetic with strong time management skills and thrives in a fast-paced, dynamic environment. To be a part of a professional and dynamic organization, where individual growth is viewed through the growth of the organization.

Skills : Office Management, Administration, Computer Skills, Computer Skills, Quickbooks.

• Created business accounts within an internal database Evaluated consumer reports on a monthly basis.
• Scheduled and built orders into the database according to the Service Order Agreement.
• Verified all contracts met all submission criteria and compliance.
• Evaluated contracts and confirm services with the customer to ensure accuracy.
• Made calls to business customers to schedule install for requested services.
• Received calls from on-site technicians for correct errors on business account for proper installation.
• Reconciled statements and handled payment complaints or discrepancies.

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Resume Worded   |  Resume Skills

Skill profile, support specialist, improve your resume's success rate by using these support specialist skills and keywords ..

• Hard Skills and Keywords for your Support Specialist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Support Specialist Roles
• Support Specialist More Resume Templates

Resume Skills and Keywords from Related Jobs

Browse skills from similar jobs, frequently asked questions.

• 3. Effective Action Verbs for your Resume

Get a Free Resume Review

Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., support specialist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Microsoft Access
• Technical Support
• Windows Server
• Customer Service
• Active Directory
•  Find out what your resume's missing
• Project Management
• Troubleshooting
• Change Management
• Customer Support
• Social Media
• IT Service Management
• Information Technology
• Service Desk

Resume Skills: Programming

•  Match your resume to these skills

Resume Skills: Technical

• Server Administration

Resume Skills: Networks

Resume skills: software, resume skills: technologies & tools, resume skills: databases.

• Microsoft SQL Server

Resume Skills: Methodologies

Resume skills: network management.

• TCP/IP protocols

Resume Skills: Operating Systems

• Windows Server (2008, 2012, 2016)
• Red Hat Linux
• Microsoft Hyper-V
• VMware vSphere

Resume Skills: Cloud Platforms

• Google Cloud Platform

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Support Specialist resume?

Go through the Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like ITIL, Windows Server and Windows are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Technical Support, Customer Service and Project Management - into your resume if they're relevant.

Incorporate skills - like Office 365, Troubleshooting and Social Media - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Support Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

A good Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Try to add the exact job title, Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Support Specialist Soft Skills

Here are common soft skills that appear on Support Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Public Speaking
• Working with Adolescents
• Communication
• Customer-focused Service
• Team Building

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

• Administrative Assistance
• Office Administration
• Event Planning
• Receptionist Duties
• Inventory Management
• Social Services
• Case Management
• Community Outreach
• Crisis Intervention
• Mental Health
• Nonprofit Organizations
• Family Services
• Child Development
• Program Development
• Child Welfare
• Social Work
• Motivational Interviewing
• Mental Health Counseling
• Volunteer Management
• Human Services
• Fundraising
• Parent Education
• Psychotherapy
• Clinical Support
• Healthcare Information Technology (HIT)
• Electronic Medical Record (EMR)
• Healthcare Management
• U.S. Health Insurance Portability and Accountability Act (HIPAA)
• Clinical Research
• Medical Terminology
• Patient Safety
• Medical Records
• Epic Systems
• Cardiopulmonary Resuscitation (CPR)
• Medical Devices
• Medical Assisting
• Community Support
• Behavioral Health
• Group Therapy
• Cognitive Behavioral Therapy (CBT)
• Developmental Disabilities
• Family Therapy
• Human Resources (HR)
• Human Resources Information Systems (HRIS)
• Employee Relations
• HR Policies
• Benefits Administration
• New Hire Orientations
• Applicant Tracking Systems
• Talent Management
• Performance Management
• Employee Training
• Interviewing
• Computer Hardware
• Telecommunications
• System Administration
• Operating Systems
• Software Installation
• Mobile Devices
• Engineering
• Microsoft Exchange
• Customer Experience
• Salesforce.com
• Customer Relationship Management (CRM)
• Account Management
• Contact Centers
• IT Outsourcing
• IT Recruitment
• Computer Hardware Troubleshooting
• Network Administration
• IT Hardware Support
• Printer Support
• Desktop Computers
• Computer Networking
• Sales Operations
• Sales Management
• Sales Process
• Merchandising
• Sales Support Tools
• Direct Sales
• SAP Products
• Business Strategy
• Back Office Operations
• Marketing Strategy
• Business Planning
• Microsoft Endpoint Configuration Manager
• Remote Desktop
• Computer Repair
• Desktop Support Management
• Desktop Application Support
• Application Support
• Incident Management
• Oracle Database
• Production Support
• Shell Scripting
• Problem Management
• Internet Information Services (IIS)
• Software Development Life Cycle (SDLC)
• Business Analysis
• SQL Server Reporting Services (SSRS)
• Requirements Analysis
• Product Support
• Software as a Service (SaaS)
• Product Development
• Product Management
• Manufacturing
• Voice over IP (VoIP)
• Cisco Systems Products
• Internet Protocol (IP)
• Wireless Technologies
• Network Design
• Internet Protocol Suite (TCP/IP)
• Cisco Routers
• Customer Retention
• Litigation Support
• Legal Research
• Legal Advice
• Civil Litigation
• Document Review
• Commercial Litigation
• Legal Writing
• Document Management
• Legal Document Preparation
• Intellectual Property
• Corporate Law
• Depositions
• Arbitration
• Business Process Improvement
• Administration
• Computer Maintenance
• Office Support
• Higher Education
• Software Documentation
• Client Services
• ADP Payroll
• Client Relations
• Payroll Processing
• Digital Marketing
• Social Media Marketing
• Email Marketing
• Online Marketing
• Adobe Illustrator
• Adobe Photoshop
• Advertising
• Adobe InDesign
• Adobe Creative Suite
• Market Research
• Search Engine Optimization (SEO)
• Marketing Support
• Strategic Planning
• Public Relations
• Data Analysis
• BMC Remedy Ticketing System
• Android Development
• Program Management
• Public Policy
• U.S. Department of Defense
• Adult Education
• Regulatory Intelligence
• HR Management
• Training Management
• Responsiveness
• Computer Assistance

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Upload your resume and we'll spot the issues in it before an actual support specialist recruiter sees it. for free., support specialist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Logistics Support Specialist

An effective Description of the templates...

Download this resume template

Logistics support specialists ensure that a company's products arrive at their destinations in a timely and efficient manner by working with customers and vendors. In addition, they provide support to customers by planning and implementing the pick-up and delivery of the company's products or services. However, the skills/techniques section explains more details and gives the recruiter more perspective. Additionally, this job seeker highlights, "open to remote work" on their resume — this is something that's becoming more common more recently due to work from home becoming more normal.

Tips on why this template works

   include tools that are used in logistics and supply management.

Showing that you can use tools relevant to logistics management shows that you will be able to deliver efficiently. For example, tools like Microsoft Project are essential for logistics management.

   Demonstrate your financial management skills

Finance plays a vital role in every organization. One of the core factors of logistics management is procurement, and financial management has a significant role in procurement. Having financial management skills will demonstrate how you can help strategize, plan, organize and utilize the organization’s resources.

Resume Example Desktop Support Representative

This professional is also a customer service representative. They are mainly responsible for customer and client queries, complaints and inquiries. They are usually the first contact point with customers whenever an issue crops up and for introductory information. In some cases, they can perform proactive maintenance and other technical assistance. This desktop support representative resume example highlights the applicant’s core duties and responsibilities throughout their career. Being a highly technical field, the resume has a separate skills section that showcases the applicant’s skill set. All of these are built on a solid Computer Information Technology educational background.

   Summarize your key strengths/achievements in desktop support using a resume summary

Hiring managers do not have enough time to go through entire resumes. So they mostly skim through in under 8 seconds as they look for the ideal candidate. Therefore, condense your key achievements and strengths in the resume summary where they can’t be missed. Keep it short and precise, 3-4 sentences. Notice how this applicant captures their expertise in Windows OS in the resume summary.

   Use numbers to show your impact as a desktop support representative

Numbers Don’t Lie – show the hiring manager that you’re results-oriented by quantifying your accomplishments. Use numbers and percentages when highlighting what you’ve done and achieved. For example, simply saying “Enhanced customer satisfaction and reduced costs” isn’t as impactful as “Enhanced customer satisfaction by 48% and reduced costs by an average of 37% by….”

Resume Example Desktop Support Analyst

Support analysts analyze, repair and maintain computer software and hardware systems. They can also communicate directly with clients while responding to tickets, troubleshooting or resolving problems. In larger organizations, they may be tasked with developing and enforcing IT policies that promote the organization’s overall objectives. This desktop support analyst resume template solely focuses on the applicant’s relevant job experience. This is useful if an applicant targets a specific role and wants to match their skill set to those in the job description. Moreover, a solid academic background in Information Technology demonstrates the applicant’s foundational knowledge and ties to their career.

   Tailor your resume to the desktop support analyst job

So you might have worked in several different desktop support roles, and it may be impractical to list everything you’ve done in your career. The standard practice is to structure your resume to focus more on the new role you’re applying for. You could feature other responsibilities that match those of the job you’re applying for. This resume effectively captures this concept.

   Focus on desktop support analyst keywords and experience only

Using technical language effectively demonstrates your expertise in the job position you’re applying for. So terms and phrases like “laptop rollout deployment,” “load sets for Windows,” “software version tracking,” “troubleshooting,” and so on makes your resume sound professional and prove you’re familiar with such concepts.

Resume Example Desktop Support Specialist

A desktop support specialist is an upper-tier role. The holder of this office essentially performs the functions of a desktop support analyst but on a broader scope. In addition to technical support, a desktop support specialist also offers administrative support. These professionals typically have extensive knowledge of an organization’s IT infrastructure and, therefore, oversee its maintenance. As this desktop support specialist resume template indicates, applicants for such top-tier desktop support roles must demonstrate a wealth of experience and an expansive skill set. So, the resume focuses more on these two components. The resume shows the applicant’s broader knowledge (Master’s degree in Psychology), which can be handy when working with other people and teams on projects.

   Demonstrate your coordination and organization skills

At this level, hiring managers are more interested in applicants with people, coordination and organizational skills. These are important for cooperative teamwork, mentoring, supervision, and project management. This resume showcases the applicant’s ability to train other employees, cooperate/work with different teams, and lead projects.

   Go all out with your desktop support specialist skills

Notice how this resume template highlights many of the applicant’s technical skills. Desktop support roles are typically skill-intensive, so if you have the skills, flaunt them. For such senior positions, more skills show you have the baseline abilities to fill the position. It also shows you’re an ambitious person.

Resume Example Desktop Support Engineer

This professional carries out various duties, including fixing software and hardware issues, security and server problems, and customer queries and inquiries. Apart from a strong educational background, proven work experience and advanced knowledge of computers, chipsets, hardware and software systems, and peripherals are major requirements for applicants. This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. A strong educational background in Network Engineering coupled with a CompTIA A+ certification strengthens this resume significantly.

   Show impact or ability to impact the bottom line

One of the top-selling points for applicants seeking high-profile roles like these is the ability to impact the company’s bottom line, i.e., costs and revenues. So, demonstrate how your contributions directly or indirectly led to increased revenue, reduced costs, or improved work efficiency. For example, this applicant indicates they “designed a training course that increased efficiency by 25%.” This shows they possess the expertise to identify and eradicate deadweights to boost efficiency.

   Show why you’re the ideal desktop support engineer candidate

For top-tier roles like this one, it’s vital to prove that you can handle the demands of the position. This means showing the hiring manager you have the proper academic credentials, experience, and certifications. Notice the emphasis on ‘proper.’ For example, highly valued degrees are Information Technology, Computer Networking and Computer Science. Similarly, top in-demand certifications include Citrix Certified Administrator, Microsoft Certified Systems Engineer (MCSE), etc.

Resume Example Software Support Technician

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

   Display your academic success in computer and information technology.

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

What skills do hiring managers want to see on a Support Specialist resume?

On top Support Specialist resumes, skills like Microsoft Access, Technical Support, Windows Server, Customer Service, ITIL, Windows, Active Directory and Project Management appear most often. Depending on the exact role you're applying to, skills like Office 365, Troubleshooting, Coaching, Management and Social Media can also be effective keywords to include on your resume.

What are the differences in resume skills between a Clerical Support Specialist and a Family Support Specialist?

What are good resume skills to include for different support specialist roles and job titles.

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

• End User Support Specialist : Active Directory, Technical Support, Troubleshooting, Windows 7 and Windows 10
• Account Support Specialist : Account Management, Sales, Sales Operations, Sales Management and Data Entry
• Technical Support Specialist : Windows, Customer Service, Computer Hardware, Linux and Telecommunications
• Family Support Specialist : Social Services, Case Management, Community Outreach, Crisis Intervention and Mental Health
• Computer Support Specialist : Windows Server, Networking, Software Installation, System Administration and Computer Repair

What soft skills do hiring managers expect for a Support Specialist role?

Soft skills like Clerical Skills, Time Management, Teamwork, Phone Etiquette and Organization Skills are essential for Support Specialist roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Business Support Specialist Resume

Business support specialist resume example.

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Business Support Resume Examples

Writing a great business support resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own business support resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the business support job you're after.

or download as PDF

Essential Components for Crafting a Standout Business Support Resume

Creating a compelling Business Support Resume is pivotal in highlighting your expertise and qualifications for roles that are integral to the operational success of a company. This document should effectively showcase your problem-solving prowess, task management skills, and capacity to enhance business efficiency. A well-structured resume includes key sections such as contact information, a professional summary or objective, skills and competencies, work history, education, achievements, and references. Let's explore how to optimize each of these elements to make your resume shine.

Contact Information

At the top of your resume, ensure your Contact Information is complete and professional. This is how potential employers will initiate conversations with you about job opportunities.

Include your name, phone number, and a professional email address. Optionally, you can add your city and state, LinkedIn profile, and any relevant professional websites or portfolios.

• Phone Number
• Professional Email Address
• Home Address (City and State)
• LinkedIn Profile
• Professional Websites/Portfolios

Accuracy is paramount—ensure all contact details are current to avoid missed opportunities.

Professional Summary or Objective

The Professional Summary or Objective is your resume's introduction, succinctly presenting your career aspirations and most relevant skills and experiences.

• Professional Summary: Suited for seasoned professionals, this should summarize your key achievements and skills pertinent to the job.
• Objective Statement: Ideal for those new to the field or changing careers, it should articulate your career goals and applicable transferable skills.

Keep this section concise and tailor it to each job application to engage hiring managers.

Related: Top Business Support Resume Objective Examples

Skills and Competencies

The Skills and Competencies section is your chance to highlight the abilities that make you a standout candidate for a Business Support role.

• Communication Skills
• Organizational Skills
• Problem-Solving Skills
• Technical Skills
• Customer Service Skills
• Teamwork Skills
• Attention to Detail
• Adaptability/Flexibility

Provide examples to illustrate your skills and include any job-specific expertise that sets you apart.

Related: Business Support Skills: Definition and Examples

Work Experience

Detail your Work Experience in reverse chronological order, emphasizing responsibilities and achievements that align with Business Support roles. Use action verbs and quantify results to demonstrate your impact.

Include relevant experiences, even from non-traditional roles, and highlight transferable skills. Relevance is key—tailor this section to the job you're applying for.

Education and Certifications

Your Education and Certifications provide insight into your academic and professional qualifications.

• Education: List degrees and relevant coursework.
• Certifications: Include industry-specific certifications that enhance your credibility.
• Continuous Learning: Mention recent seminars, workshops, or courses.
• Skills Acquired: Highlight skills gained through education that are applicable to the job.

Customize this section to reflect the requirements of the job you're targeting.

Related: Business Support Certifications

Achievements and Awards

Listing Achievements and Awards can differentiate you from other candidates by showcasing your exceptional contributions to past employers.

Include relevant, quantifiable accomplishments and awards, ensuring they align with the skills and experiences sought in Business Support roles. Be honest and ready to discuss these achievements in interviews.

References can bolster your application by providing third-party validation of your skills and work ethic. Choose individuals who can speak positively about your professional attributes and always ask for their permission before listing them.

It's common to note "references available upon request" to save space and maintain control over when your references are contacted.

Keep in touch with your references regularly, so they're prepared to endorse you when needed.

By meticulously crafting each section of your Business Support Resume, you'll present a comprehensive and compelling picture of your professional capabilities, increasing your chances of landing the role you desire.

Related Resume Examples

• Support Analyst
• Support Specialist
• Support Technician
• Support Worker
• Support Coordinator
• Support Manager

Business Support Specialist CV Example

Home » Business Resume Examples » Business Support Specialist CV Example

Are you a  Business Support Specialist by profession and looking for a career change? We have good news for you! use our job-winning professional  Business Support Specialist CV Example  template. You don’t have to start writing from scratch. Just click “Edit CV” and modify it with your details. Update the template fonts and colors to have the best chance of landing your dream job. Find more  CV Templates.

Andrew Harry

Business support specialist.

Experienced and energetic Business Support Professional with proven success in fast paced environments; where there is a need to assure broad cooperative effort through the use of sound planning, strong administration & persuasion skills to achieve goals.

Ensuring and providing flawless, upscale, professional and high class guest service experiences. Analyzing customer feedback and providing strategic direction to continuously improve overall rating. Responding to guests needs and anticipating their unstated ones.

Fast learner with excellent interpersonal skills, team player with commitment and dedication to projects in hand. Technically proficient , keen on learning and using new and standard systems.

• Computer Skills
• Interpersonal Skills
• Time Management Skills
• Active Listening SKills

Work Experience

Executive/personal assistant.

• Scheduling meetings and managing the calendar & email of the Business Head.
• Redirect correspondence and telephone calls to appropriate sections where required and obtaining additional information where necessary.
• Maintaining the client database.
• Making local and international travel and hotel booking including visas and other travel related logistics.
• Full secretarial & EA support to the Business Head.
• Any other tasks deemed necessary for the efficient running of the business.

VIP and Registration Coordinator

• Handling VIP invitation process.
• Assisting with protocol management, onsite management of seating plan and flight bookings.
• Assisting with the development and implementation of the delegate registration system (EBMS).
• Troubleshooting the delegate registration system with the Registration Manager.
• Communicating daily with delegates either via email or telephone to resolve online registration issues and provide conference information.

Event/Hospitality Coordinator

• Identify the client’s requirements and expectations for each event.
• Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.
• Manage all event set-up, tear down and follow-up processes.
• Maintain event budgets.
• Book venues, entertainers, photographers, and schedule speakers.
• Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.
• Assess an event’s overall success and submit findings.
• Assisting delegates with the Visa process.
• Delegate and Speaker Liaison for hospitality arrangements – flight booking, accommodation, transportation and meet and greet services.
• Compiling of abstract and bio conference books; exhibition manuals · Supplier Liaison for quotations and follow up with production of respective items.

Administrative Assistant

• Conduct bi-weekly meetings to ensure progress of all open jobs.
• Heli ticket for offshore personnel.
• Assist team and department Manager to create, modify or update presentations and other documents.
• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
• Screening phone calls and routing callers to the appropriate party.
• Maintain polite and professional communication via phone, e-mail, and mail.

Post Graduate Diploma in Human Resource Management

Bachelors in management studies, career expert tips:.

• Always make sure you choose the perfect resume format to suit your professional experience.
• Ensure that you know how to write a resume in a way that highlights your competencies.
• Check the expert curated popular good CV and resume examples

Exploring the Role of a Business Support Specialist

In the ever-evolving landscape of business operations, the role of a Business Support Specialist has become increasingly crucial for organizations worldwide. This position requires a unique blend of administrative prowess, problem-solving skills, and a deep understanding of business processes. Let’s delve into the multifaceted role of a Business Support Specialist, a position that demands a keen eye for detail and the ability to provide seamless support to enhance overall business efficiency.

Key Responsibilities of a Business Support Specialist

A Business Support Specialist plays a pivotal role in ensuring the smooth functioning of daily business operations. Let’s break down the key responsibilities that define this dynamic role:

• Administrative Support: Providing comprehensive administrative assistance, including managing schedules, organizing meetings, and handling correspondence.
• Database Management: Maintaining and updating databases to ensure accurate and accessible information for efficient decision-making.
• Customer Service: Serving as a point of contact for internal and external stakeholders, addressing inquiries, and maintaining positive relationships.
• Document Management: Handling the creation, organization, and retrieval of business documents, ensuring compliance with organizational standards.
• Project Coordination: Assisting in project management activities, including coordinating tasks, tracking progress, and facilitating communication among team members.
• Financial Support: Collaborating with finance teams to track expenses, process invoices, and contribute to budget management.

Each responsibility plays a vital role in contributing to the overall efficiency and effectiveness of business operations.

Business Support Specialist Job Requirements

Embarking on a career as a Business Support Specialist requires meeting specific requirements to thrive in this role. Let’s explore the prerequisites that one needs to fulfill to excel in the position:

• A Bachelor’s degree in Business Administration, Management, or a related field, showcasing a strong foundation in business principles.
• Proven experience in administrative roles, demonstrating organizational and multitasking abilities.
• Excellent communication and interpersonal skills, essential for effective collaboration with diverse teams and stakeholders.
• Proficiency in office software and tools, including Microsoft Office suite and business management software.
• Attention to detail and accuracy in data management, ensuring precision in all business-related tasks.
• Ability to adapt to dynamic business environments and handle multiple priorities simultaneously.

Acquiring additional certifications in business administration or related fields can further enhance your profile in the competitive job market.

Crafting a Business Support Specialist CV

When it comes to creating a standout CV for the role of a Business Support Specialist, certain strategies can make your application shine. Here are some tips to help you craft an impressive CV:

• Emphasize your administrative experience, highlighting specific achievements that showcase your impact on business operations.
• Detail your proficiency in relevant software tools, emphasizing your ability to leverage technology for enhanced efficiency.
• Include quantifiable achievements, such as successful project completions or improvements in workflow efficiency.
• Showcase your interpersonal skills, illustrating instances where effective communication contributed to positive business outcomes.
• Tailor your CV for the specific role, aligning your skills and experiences with the job description.

Your CV is your introduction to potential employers, so make it a compelling narrative of your skills and achievements as a Business Support Specialist.

Business Support Specialist CV Summary Examples

Your CV summary serves as a snapshot of your professional journey, providing employers with a quick overview of your qualifications. Here are some examples to inspire you:

• “Dedicated Business Support Specialist with five years of experience, adept at streamlining administrative processes and enhancing overall business efficiency.”
• “Results-driven professional with a proven track record in providing top-notch administrative support, contributing to the seamless operation of diverse business functions.”
• “Detail-oriented Business Support Specialist with strong organizational and communication skills, consistently ensuring the smooth flow of daily business operations.”

Your CV summary is an opportunity to make a strong first impression, so craft it thoughtfully to capture the attention of potential employers.

Building an Impressive Experience Section in Your Business Support Specialist CV

The experience section of your CV is where you showcase the depth of your professional journey. Here are some examples to guide you in crafting this crucial section:

• “Managed administrative tasks for a busy executive team, improving efficiency by implementing a digital document management system.”
• “Coordinated cross-functional projects, facilitating communication among teams and contributing to the successful completion of deliverables.”
• “Provided exceptional customer service, resulting in a 20% increase in client satisfaction and positive feedback.”

Each experience you highlight in your CV is a testament to your skills and contributions as a Business Support Specialist.

Educational Achievements for Your Business Support Specialist CV

Your educational background serves as the foundation for your career. Here’s how you can showcase your educational achievements in your CV:

• Bachelor of Business Administration, XYZ University, a comprehensive program laying the groundwork for business acumen, 2015.
• Associate Degree in Office Management, ABC College, providing a solid foundation in administrative principles, 2012.
• Professional Certificate in Business Administration, [Institute Name], showcasing ongoing commitment to professional development, 2018.

Each educational milestone contributes to your expertise and qualifications as a Business Support Specialist.

Key Skills for Your Business Support Specialist CV

Your skill set is a powerful tool in your CV, demonstrating your capabilities and expertise. Let’s explore the essential skills for a Business Support Specialist:

Soft Skills:

• Organizational skills, the ability to manage tasks and priorities effectively.
• Effective communication, the art of conveying information clearly and building positive relationships.
• Problem-solving abilities, the capacity to address challenges and find practical solutions.
• Attention to detail, the meticulous approach to ensuring accuracy in all business-related tasks.
• Adaptability, the flexibility to thrive in dynamic business environments.

Hard Skills:

• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience with business management software, showcasing your ability to leverage technology for efficiency.
• Database management, ensuring accurate and accessible information for decision-making.
• Customer service skills, contributing to positive stakeholder relationships.
• Project coordination, facilitating successful collaboration among team members.

Each skill in your arsenal is a valuable asset, contributing to your effectiveness as a Business Support Specialist.

Common Mistakes to Avoid in Your Business Support Specialist CV

As you craft your CV, it’s crucial to steer clear of common pitfalls that can hinder your chances of landing your desired role. Here are some mistakes to avoid:

• Using a generic CV for all applications, a strategy that fails to highlight your unique qualifications for each specific role.
• Listing job duties without emphasizing your achievements, resulting in a CV lacking depth and impact.
• Underestimating the importance of a well-crafted CV summary, a missed opportunity to capture the attention of potential employers.
• Overloading your CV with technical jargon, potentially confusing readers and obscuring your true value.
• Neglecting to proofread, a mistake that can create a negative impression of your attention to detail and professionalism.

Avoiding these common mistakes will ensure that your Business Support Specialist CV is a polished and effective representation of your skills and experiences.

Key Takeaways for Your Business Support Specialist CV

As you conclude your journey in creating a compelling Business Support Specialist CV, here are key takeaways to keep in mind:

• Highlight your administrative experience, showcasing specific achievements that demonstrate your impact on business operations.
• Emphasize your proficiency in relevant software tools, illustrating your ability to leverage technology for enhanced efficiency.
• Showcase quantifiable achievements, such as successful project completions or improvements in workflow efficiency.
• Demonstrate your interpersonal skills, providing examples of effective communication that contributed to positive business outcomes.

Remember, your CV is a powerful tool in your job search, so make it a comprehensive and compelling representation of your skills and achievements as a Business Support Specialist.

Finally, feel free to utilize resources like AI CV Builder , CV Design , CV Samples , CV Examples , CV Skills , CV Help , CV Synonyms , and Job Responsibilities to create a standout application and prepare for the Business Support Specialist job interview .

Armed with these insights and tips, you are now ready to craft a CV that is a true reflection of your journey, your skills, and your aspirations. Best of luck!

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Privacy overview.

What They Do

What does a Business Support Specialist do?

A business support specialist is responsible for evaluating the current production and manufacturing processes, improving the operational standards, and identifying opportunities to maximize the staff's productivity and efficiency. Business support specialists determine areas of improvement with the business procedures and strategize methods to deliver high-quality outputs for client satisfaction. They also coordinate with the marketing and sales team to monitor business channels and establish solutions to enhance the company's brand image within the target market.

• Responsibilities
• Skills And Traits
• Comparisions
• Types of Business Support Specialist

Business support specialist responsibilities

Business support specialists play a crucial role in ensuring smooth business operations. They handle confidential data, manage calendars, and coordinate meetings, as highlighted in many resumes. Dr. Laurent Josien , Associate Professor at SUNY Plattsburgh, emphasizes the value of time management and analytical skills for success in this role. Additionally, they often serve as subject matter experts, providing excellent customer support and resolving billing inquiries with professionalism. They also analyze business accounts and provide proposals, and handle customer issues with one-call resolution.

Here are examples of responsibilities from real business support specialist resumes:

• Maintain and manage HealthWeb intranet site that educate employees on healthcare, trends, and competitors.
• Lead special communication project involving the utilization of SharePoint resulting in the ease of communication with retail banners.
• Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
• Document tickets for reference and issue tracking SalesForce.
• Used SQL on HP-UX system running Sybase database.
• Help develop and integrate custom ERP software for clients.
• Maintain daily digital image with SQL database for TSA requirements.
• Design and instal- lation of network architecture, network switches and routers.
• Collect, summarize, analyze reports of performance measures and upload them to SharePoint site for upper management review.
• Create XML templates to be render as HTML or PDF file format and implement document security using digital signatures.
• Provide backup for payment posting tasks involving credit cards, check by phones and the processing of live and ACH checks.
• Schedule and enter appointments in SalesForce.
• Review Medicaid eligibility on each referral.
• Develop customized templates in NextGen EHR software
• Determine application support data from mainframe.

Business support specialist skills and personality traits

We calculated that 10 % of Business Support Specialists are proficient in Data Entry , Business Support , and Project Management . They’re also known for soft skills such as Customer-service skills , Listening skills , and Speaking skills .

We break down the percentage of Business Support Specialists that have these skills listed on their resume here:

Prepared Contracts for prospective timeshare owners using data entry software.

Assisted the Business Support Manager in executing Merchandising and Merchandise planning functions.

Liaised with business and functional super users during technical project management and high-level business review sessions to roll out regional logistics.

Register all patients per registration protocol and collect all documentation needed.

Recognized for my excellent organizational, time management, and written and oral communication skills.

Experience processing payroll, delivering health benefits to employees and providing detailed administrative services to key leaders and executives.

Most business support specialists use their skills in "data entry," "business support," and "project management" to do their jobs. You can find more detail on essential business support specialist responsibilities here:

Customer-service skills. To carry out their duties, the most important skill for a business support specialist to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Business support specialists often use customer-service skills in their day-to-day job, as shown by this real resume: "coordinated parts for customer engineers for external customer support services. "

Listening skills. Another essential skill to perform business support specialist duties is listening skills. Business support specialists responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Business support specialists also use listening skills in their role according to a real resume snippet: "demonstrated ability to listen, elicit information effectively, comprehend and resolve complex customer issues (inbound sales specialist). "

Speaking skills. business support specialists are also known for speaking skills, which are critical to their duties. You can see how this skill relates to business support specialist responsibilities, because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." A business support specialist resume example shows how speaking skills is used in the workplace: "prepared and presented training materials for workforce boulder county participants. "

Writing skills. For certain business support specialist responsibilities to be completed, the job requires competence in "writing skills." The day-to-day duties of a business support specialist rely on this skill, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." For example, this snippet was taken directly from a resume about how this skill applies to what business support specialists do: "performed data entry and maintained paragon database which served entire new business and underwriting units of over 100 associates. "

Problem-solving skills. Another crucial skill for a business support specialist to carry out their responsibilities is "problem-solving skills." A big part of what business support specialists relies on this skill, since "support workers must identify both simple and complex computer problems, analyze them, and solve them." How this skill relates to business support specialist duties can be seen in an example from a business support specialist resume snippet: "answered multi-line phone, operate fax and copy machine prioritized, troubleshoot, documented, and resolved internal/external customer support problems. "

See the full list of business support specialist skills

The three companies that hire the most business support specialists are:

• CRST International 10 business support specialists jobs
• First Citizens Bank 5 business support specialists jobs
• Johnson Controls 4 business support specialists jobs

Choose from 10+ customizable business support specialist resume templates

Compare different business support specialists

Business support specialist vs. business coordinator.

Business coordinators are responsible for providing administrative and executive support-related tasks. These tasks may vary depending on the industry but typically include assisting the CEO in developing marketing plans and marketing strategy, keeping track of financial records, and producing proposals by gathering inputs from the CEO and the business development team. In addition, they are responsible for coordinating calendar and appointment schedules, assisting with ad-hoc projects, and organizing and managing documentation and data systems such as external data storage and cloud servers.

While similarities exist, there are also some differences between business support specialists and business coordinator. For instance, business support specialist responsibilities require skills such as "data entry," "business support," "office equipment," and "phone calls." Whereas a business coordinator is skilled in "business development," "customer service," "event planning," and "flyers." This is part of what separates the two careers.

Business support specialist vs. Business advisor

Business Advisors are consultants responsible for implementing business strategies to improve financial and operational efficiency. They are involved in preparing financial budgets, recommending a change in the operational process, identifying new business opportunities, evaluating a marketing strategy, and reviewing supplier and labor contracts. Business advisors also help to manage risk by performing risk analysis and consumer behavioral analysis. They are involved in report preparation and work to maintain open communication with different departments to implement change.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that business support specialist responsibilities requires skills like "data entry," "business support," "patients," and "customer satisfaction." But a business advisor might use other skills in their typical duties, such as, "customer service," "business operations," "healthcare," and "real estate."

Business support specialist vs. Support lead

A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from business support specialist resumes include skills like "data entry," "business support," "project management," and "excellent organizational," whereas a support lead is more likely to list skills in "customer service," "cash management," "sales floor," and "infrastructure. "

Business support specialist vs. Integration specialist

An integration specialist is responsible for developing strategic procedures and upgrades, improving network infrastructures, and managing systems configuration. Integration specialists analyze the system's operation and its efficiency to support business functions and deliverables. They also maintain the safety and security of the networks, ensuring its accuracy and smooth navigation for operational use, especially preventing unauthorized access and activities. An integration specialist must have excellent knowledge of the technology industry and the latest trends, as well as a strong command of programming languages and system codes.

Types of business support specialist

• Business Coordinator

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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