problem solving strategies in social work

13 Social Work Methods & Interventions for Helping Others

While social work as a profession has remained in a state of flux for some years, dedicated professionals continue to support individuals, families, and communities at their most troubled times.

Their professional dedication remains underpinned by core skills, including a “commitment to human, relation-based practice” and methods and interventions garnered from multiple disciplines (Rogers, Whitaker, Edmondson, & Peach, 2020, p. 9).

This article introduces how social workers select the best approaches and interventions for meeting the needs of their service users.

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This Article Contains:

Selecting an appropriate method & intervention, top 5 methods used by social workers, 8 best social work interventions, social work & domestic violence: 4 helpful methods, positivepsychology.com’s useful resources, a take-home message.

The “constantly evolving nature of social life” has made it difficult to build a single and standard model for social work (Parker, 2013, p. 311). A framework that offers a clear process for social workers to engage with service users and implement appropriate interventions is, however, vital.

As a result, social work has combined various interdisciplinary concepts and social work theories with firsthand, experiential knowledge to develop an evidence base for social workers’ decisions.

While more than one model is used to describe social work practice, Parker (2013) offers a simplified perspective built from three elements: assessment , intervention , and review.

The model is not linear; the stages merge, overlap, and require a degree of flexibility, analysis, and critical thinking to implement (Parker, 2013).

Although the final review stage is vital to social workers’ “statutory and legal obligations” and in ensuring care plans remain appropriate, this article focuses on choosing suitable methods of assessment  and intervention  (Parker, 2013, p. 317).

What is an assessment?

The assessment stage aims to understand the situation affecting the service user, directly or via referral. It can be complex, often involving many contributing factors, and sometimes seem as much art as science (Parker, 2013).

Typically, assessments are perspectives constructed at a particular time and place, and include the following elements (Parker, 2013):

• Preparation , planning , and engagement involve working with the individual requiring support to introduce the need to perform an assessment and agree how the social worker will carry it out.
• Collecting data and forming a picture help social workers understand the situation better.
• Preliminary analysis includes interpreting the data and testing out “thoughts and hunches” (Parker, 2013, p. 314).
• Deeper analysis and shared negotiation are required following testing to put together an interpretation. This can offer the client or referrer an alternative way of viewing the problem.
• Construct an action plan collaboratively.

Throughout the assessment, it is essential to engage and partner with all interested parties, sharing the reasons for the evaluation, how it will be used, and the rights of those involved.

“A good assessment allows the social worker to plan openly with service users what comes next” (Parker, 2013, p. 315). The plan forms the basis for selecting or putting together the intervention and how goals and objectives will be met.

What is an intervention?

The selection of methods and interventions is further influenced by the social worker’s underlying belief systems, value bases, and theoretical preferences.

The term intervention is sometimes challenged within social work because of its suggestion of doing something to others without their consent. As with counseling and therapy, it is most valuable when put together as part of an alliance between social workers and service users (Parker, 2013).

The process must be transparent, with the social worker able to explain the evidence base leading to informed decisions. Such openness requires a detailed understanding of the theories and knowledge underpinning the models chosen and why they are appropriate and effective (Parker, 2013).

Finding appropriate methods and models can help make sense of the experiences of others.

Care management

Popular in the United Kingdom, care management is closely linked to the use of community care to meet the needs of adult health and social care. Earlier implementations were managed from the top down and accessed via the benefits system, leading to ever-increasing governmental social security bills. Over time, more autonomy has been given to the community, encouraging independence, choice, and control at a local level (Hutchinson, 2013).

The most common care management approach within the UK is known as social entrepreneurship . The person’s needs are assessed by a care manager , who acts as a liaison to other services to meet the service user’s needs.

“One of the main strengths of the care management approach is the centrality of needs-led assessment from which all other plans and actions are negotiated” (Hutchinson, 2013, p. 321). However, the challenges of this approach involve the resource-limited system. Funding can be insufficient, often leading to ever-tightening eligibility criteria.

Strengths-based and solution-focused approaches

The strengths-based and solution-focused approaches to social care help develop alliances with service users while recognizing their uniqueness (Rogers et al., 2020).

These social work methods focus less on managing risk and what people lack, and more on their innate ability to grow and develop by building on their strengths.

The strengths-based method is based on several underlying principles, including (modified from Rogers et al., 2020):

• The individual, family, group, and community all have strengths.
• Trauma and adversity can provide opportunity and become a source of strength.
• Assumptions should not be made regarding the individual’s capacity to grow and change.
• Collaborative practice is best practice.
• Every environment is rich in resources.
• “Social work is about care, care-taking and hope” (Rogers et al., 2020, p. 244).

Crucially, these approaches work toward solving problems now while building resources and skills for the future. They are also flexible and efficiently combine with other social work methods and techniques (Rogers et al., 2020).

Narrative social work

Rather than professionals being seen as experts, who come in and give their (sometimes restricted) view of the situation, the narrative method takes an alternative approach (Cooper, 2020). It recognizes that problems are often found in the broader system of relationships rather than the individual.

The narrative approach states that the “problem is the problem, rather than a failing in the person themselves” (Cooper, 2020, p. 261).

However, narrative social work has received criticism. If we externalize the problem, are we absolving the individual and removing them from responsibility? Of course, that needn’t be the case.

A common approach within narrative social work is to ask the individual what advice they would give a friend when faced with a similar situation. Narrative therapy recognizes that actions are just that: ‘actions’ (they do not define a person). As such, they can be changed.

Groupwork is another essential method and  technique within social work; indeed, it has been a mainstay within the profession since the 1930s (Doel, 2013).

Groupwork offers several different functions, including social control, social action, education, and therapy. Some groups have expected outcomes or goals, while others are more organic, allowing the purpose to develop as the group evolves. For example, a social worker may create a group to support women in a particular neighborhood with severe mental health problems or veterans having trouble finding their place in society.

The group process involves an awareness of what is happening at two levels: first, the individual within the group, and second, the group itself. It includes considering the stages through which the group passes and the relationships and communication that form within (Doel, 2013).

Task-centered social work practice

The task-centered method favors developing skills in people so that they may use them to solve future problems and fostering increased autonomy (Edmondson, 2020).

Ultimately, the approach is “value-led, evidence-based and practical” (Edmondson, 2020, p. 271). It promotes positive change through forming partnerships with individuals, groups, and communities, rather than a more limiting focus on tasks (job, duty, and chores) defined by predictability and routine (Edmondson, 2020).

Task-centered social work is less about form filling and more about identifying and solving problems, and setting and achieving realistic changes and goals (Edmondson, 2020).

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With a large variety of methods and theoretical approaches available to social workers, there is an even greater choice surrounding interventions.

The following list contains some of our favorites, and while arising from several methodologies, they can be integrated and used as appropriate for the service user.

1. Problem-free talk

Problem-free talk can be used at any time, but it is particularly helpful at the start of an intervention as a reminder that “the person is more than the sum of their difficulties” (Rogers et al., 2020, p. 246).

The social worker encourages the service user to discuss aspects of their lives that are not a source of problems, adding a note of positivity often missed when focusing on obstacles and challenging aspects of their lives (Rogers et al., 2020).

2. Miracle questions

The miracle question encourages the individual to visualize their world without the problem they currently face and is often found in the toolkit of solution-focused practitioners (Rogers et al., 2020).

Imagining a better future is a powerful tool for thinking positively and motivating change.

3. Vision statement

Like the miracle question, the vision statement uses imagination to explore a possible future. Social workers can use it with families to compare where they are now versus where they would like to be (Rogers & Cooper, 2020).

For example, what might my children say about me now ? And what would I like my children to say about me 10 years from now ?

The process is a powerful intervention for identifying the changes that are needed and the obstacles to be overcome to reach happier times as a family.

How to create a personal vision statement – Pursuing Fulfillment

4. circular questioning.

Changing perspective can be a powerful and helpful process for service users. Putting someone in another’s shoes by using circular questioning , can introduce new ideas and information, and encourage a greater awareness of a situation (Rogers & Cooper, 2020).

For example, a family member might be asked to describe how a parent, sibling, or child would react to or feel about a situation. Sharing such thoughts can help them understand how others perceive them and improve their understanding of their role in the family.

5. Life-story book

A child whose life has been affected through social care involvement may be confused and unclear about what has happened and why (Cooper, 2020).

A story or book can be written for the child to explain why they were adopted or put in care to provoke open conversations and confirm that the situation was not their fault.

However, it is vital to consider that the story must be age appropriate and will most likely avoid certain factors of the decision making regarding care.

6. Later life letter

The reasons a child was taken from a family may be unsuitable for sharing with the child. Instead, a letter can be written that provides a complete picture (rather than the more edited life-story book) for opening sometime in the future, possibly near their 18th birthday (Cooper, 2020).

7. Exception seeking

We should not assume that a problem has always existed or that the individual can never handle similar situations.

Instead, through attentive and active listening, it is possible to pick up on coping skills or strategies that have worked in the past and may be transferable to existing or new situations. Ask the service user coping questions to identify times when they have “coped with a problem or uncover how a service user manages with a continuing issue” (Rogers et al., 2020, p. 247).

8. Competence seeking

To address or prepare for problems, it can be helpful for people to identify and understand what qualities, strengths, and resources they have available (Rogers et al., 2020).

When entrenched in a problem or difficult situation, we can remain single minded and lose sight of positive personal characteristics that can help (Rogers et al., 2020).

While there has been significant progress in multiple agencies working together to safeguard children, approaches to ensuring the safety of women and children remain fragmented (Humphreys, 2013).

However, there has been considerable success in increasing domestic violence awareness, which “has led to greater attention being paid to the development of legislation, policy and practice” (Humphreys, 2013, p. 155).

Several methods can be helpful in cases of domestic violence, including the following:

• Group work can offer a forum for groups of people who have experienced domestic violence. However, the facilitator must ensure that no one individual asserts power over the group and that there are no barriers to inclusion or participation (Rogers et al., 2020).
• Strengths-based approaches can help individuals recognize the resilience they showed in traumatic situations and how they could move on from a potentially harmful situation (Cooper, 2020).
• Good court skills “are central to social work practice” and can close the gap between the theory and practice of law surrounding domestic violence (Whitaker, 2020, p. 231).
• Self-awareness can help manage conflict between social workers and service users in cases of domestic abuse. Being aware of personal feelings and beliefs, maintaining focus, and being clear and direct can help when tensions rise (Edmondson & Ashworth, 2020).

Domestic violence is extremely damaging. It is, therefore, vital that good practice in social work is also reflected in cross-cultural practice principles and inter-agency collaboration and that an appropriate political and legal framework is in place (Edmondson & Ashworth, 2020).

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Throughout our blog, you’ll find many free tools and worksheets to help you be a more effective social worker, including the following:

• Growing Stronger From Trauma This worksheet helps clients explore the silver linings of traumatic experiences while appreciating the strengths they have developed as a result.
• Strengths in Challenging Times This worksheet presents four questions exploring how clients can apply their strengths to a current life challenge and what they might gain or learn as a result.
• Forgiveness and Acceptance Worksheet This worksheet helps clients explore their negative feelings about a past transgression and make the conscious decision to forgive.
• Active Constructive Responding This handout presents a 2×2 matrix of communication styles ranging from destructive to constructive and passive to active, highlighting the differences between each with examples.
• 17 Positive Psychology Exercises If you’re looking for more science-based ways to help others enhance their wellbeing, this signature collection contains 17 validated positive psychology tools for practitioners. Use them to help others flourish and thrive.
• Recommended Books 12 Social Work Books Every Practitioner Should Read is a great article full of highly recommended and engaging books. Helping others is made easier if you are empowered with knowledge, and a great way to start is simply by reading more.

“Social work and society are caught in an intense and changing relationship” (Cree, 2013, p. 3). The role and influence of familial, religious, and political frameworks have reduced, and social workers are increasingly called upon to help groups left at the margins and in need.

While social work may once have been informal and voluntary, it is now often enshrined in regulations and statutory agencies. As society moves forward, social work must keep up, advancing as a caring profession and collaborating with service users and other agencies to find the best outcome for all concerned.

With such growing demand and developing expectations, social workers must show professionalism while recognizing and promoting the fundamental principles of human rights. They require appropriate theories , knowledge, and methods to determine the needs of the people they support and to recognize what action will be most helpful (Rogers et al., 2020).

The methods adopted by professionals do not work in isolation but support other competencies while working with others and collaborating with the service user to provide a relation-based practice.

We hope you enjoyed reading this article and that it inspires you to learn more about this developing discipline. Don’t forget to download our three Positive Psychology Exercises for free .

• Cooper, J. (2020). Narrative social work. In M. Rogers, D. Whitaker, D. Edmondson, & D. Peach, Developing skills & knowledge for social work practice (pp. 259–268). SAGE.
• Cree, V. (2013). Social work and society. In M. Davies (Ed.), The Blackwell companion to social work (pp. 151–158). Wiley Blackwell.
• Doel, M. (2013). Groupwork. In M. Davies (Ed.), The Blackwell companion to social work (pp. 369–377). Wiley Blackwell.
• Edmondson, D. (2020). Task-centered social work practice. In M. Rogers, D. Whitaker, D. Edmondson, & D. Peach, Developing skills & knowledge for social work practice (pp. 259–268). SAGE.
• Edmondson, D., & Ashworth, C. (2020). Conflict management and resolution. In M. Rogers, D. Whitaker, D. Edmondson, & D. Peach, Developing skills & knowledge for social work practice (pp. 259–268). SAGE.
• Humphreys, C. (2013). Domestic violence. In M. Davies (Ed.), The Blackwell companion to social work (pp. 151–158). Wiley Blackwell.
• Hutchinson, A. (2013). Care management. In M. Davies (Ed.), The Blackwell companion to social work (pp. 321–332). Wiley Blackwell.
• Parker, J. (2013). Assessment, intervention and review. In M. Davies (Ed.), The Blackwell companion to social work (pp. 311–320). Wiley Blackwell.
• Rogers, M., Whitaker, D., Edmondson, D., & Peach, D. (2020). Developing skills & knowledge for social work practice . SAGE.
• Rogers, M., & Cooper, J. (2020). Systems theory and an ecological approach. In M. Rogers, D. Whitaker, D. Edmondson, & D. Peach, Developing skills & knowledge for social work practice (pp. 259–268). SAGE.
• Whitaker, D. (2020). Court skills. In M. Rogers, D. Whitaker, D. Edmondson, & D. Peach, Developing skills & knowledge for social work practice (pp. 230–240). SAGE.

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Integrated Practice: A Framework for Problem Solving

Ruth J. Parsons, PhD, is Assistant Professor, Graduate School of Social Work, University of Denver, Denver, CO 80208. Santos H. Hernandez, PhD, is Associate Professor, Department of Social Work Education, California State University-Fresno. James D. Jorgensen, MSW, is Professor, Graduate School of Social Work, University of Denver. The authors acknowledge M. S. Gould for her contribution to Table 1.

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Ruth J. Parsons, Santos H. Hernandez, James D. Jorgensen, Integrated Practice: A Framework for Problem Solving, Social Work , Volume 33, Issue 5, September-October 1988, Pages 417–421, https://doi.org/10.1093/sw/33.5.417

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For social workers to be prepared to practice in postindustrial society, social work education must teach practice perspectives that view the whole of social problems and that concentrate on the habilitation of victims of those problems. An integrated practice framework for social work assumes the root of problems originates in the larger environmental context and must be resolved by the collective action of both victims and nonvictims. In this article, the theoretical constructs, values, basic assumptions, practice principles, and strategies contained in an integrated practice approach are discussed.

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Social Problem Solving

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• Rosalind Oti 5 &
• Jennifer Tininenko 6  

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Interpersonal cognitive problem solving ; Interpersonal problem solving ; Social decision making ; Social information processing

Social problem solving is the process by which individuals identify and enact solutions to social life situations in an effort to alter the problematic nature of the situation, their relation to the situation, or both [ 7 ].

Description

In D’Zurilla and Goldfried’s [ 6 ] seminal article, the authors conceptualized social problem solving as an individuals’ processing and action upon entering interpersonal situations in which no immediately effective response is available. One primary component of social problem solving is the cognitive-behavioral process of generating potential solutions to the social dilemma. The steps in this process were posited to be similar across individuals despite the wide variability of observed behaviors. The revised model [ 7 ] is comprised of two interrelated domains: problem orientation and problem solving style....

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Home > Blog > Social Work Interventions for Social Workers (Complete Guide)

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Social Work Interventions for Social Workers (Complete Guide)

Courtney Gardner, MSW

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Are you a passionate social worker eager to make a difference in people's lives, but could you use expert guidance on the most effective intervention methods for your diverse clientele? Look no further! Get ready to dive into an exhilarating and comprehensive blog that covers everything you need to know about social work interventions, from tried-and-true evidence-based practices to innovative strategies that will take your interventions to the next level. With this valuable knowledge, you can confidently tailor your interventions to each client's unique needs and goals and make a powerful, positive impact on their lives. So, take a deep breath and prepare for an exciting journey transforming how you approach your work as a social worker!

What is a Social Work Intervention?

Social work interventions involve social workers actively engaging with individuals, families, groups, or communities who need help to bring about positive change. As social workers, our primary goal is to assist them in overcoming the obstacles that prevent them from reaching their full potential. We recognize that dealing with life's challenges can be difficult, and that is where our interventions can make a difference.

Typical Interventions Include:

Psychoeducation.

Teaching clients about their condition and treatment options.

Case management

Coordinating services to address complex needs.

Helping clients develop insight and make positive changes through discussion.

Crisis intervention

Providing immediate support in emergencies.

Promoting policies and practices that advance human rights and social justice.

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Social Work Intervention Models

As a social worker, you are responsible for ensuring the well-being of the individuals, families, groups, organizations, and communities you work with. This requires monitoring progress closely and adjusting to achieve the best possible outcomes. You must be familiar with various intervention models and strategies to strengthen your practice.

Social Work Intervention Plans

Social work intervention plans are crucial tools for social workers to assist individuals , families , or groups in need. A well-planned intervention helps ensure a social worker systematically addresses a client's needs and goals. It also provides accountability by specifying objectives and deadlines and gives clients something concrete to review to track their progress. Social workers should thoroughly assess clients and their situations to create a successful intervention plan. They should then determine realistic goals and objectives and outline specific strategies, resources, and timelines. Finally, they should review and revise the plan regularly to ensure positive progress. By choosing interventions tailored to the client's unique needs and strengths, social workers can empower their clients on their journey to well-being.

Some examples of standard intervention plans include:

Safety plans

To address risks like abuse, self-harm, or addiction relapse.

Behavior plans

To help change unhealthy behaviors and build life skills.

Crisis plans

To prepare for and respond to emergencies.

Discharge plans

To ensure a smooth transition when clients exit a program or facility.

Social Work Intervention Strategies

Some key intervention strategies social workers employ include:

Motivational Interviewing

This approach helps people uncertain about making a change identify their reasons for changing and become motivated to change their behavior. The social worker asks open-ended questions that allow the client to explore their reasons for wanting to change and express statements encouraging themselves. For instance, the social worker might ask questions like, "What do you enjoy about your current situation?" and "What do you not like?" to help the client weigh the advantages and disadvantages of maintaining the current state versus changing.

Cognitive Behavioral Therapy (CBT)

CBT is a type of therapy that focuses on the connection between thoughts, feelings, and actions. CBT aims to help the client identify negative and unhealthy thoughts and replace them with more positive and constructive ones. Additionally, CBT provides coping strategies that can be used to manage stressful events and symptoms better. For example, a social worker may use CBT to assist a client with social anxiety disorder in challenging irrational thoughts about social interactions and teach relaxation techniques that clients can use in anxiety-provoking situations.

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Solution-focused brief therapy (sfbt).

SFBT emphasizes solutions and the client's strengths instead of concentrating on problems. During this therapy, the social worker asks questions to help the client visualize a desired future and take small steps toward positive change. For instance, the social worker may ask the client, "What would be different if a miracle solved your problem tomorrow?" which helps the client to articulate their vision for positive change.

Task-Centered Practice

The task-centered practice approach is a method that aims to achieve change through accomplishing specific objectives and tasks. The social worker and client work together to set and break goals into smaller, more manageable steps. For instance, the social worker may assist the client in creating an action plan for finding employment, which may involve updating their resume, networking, and applying to a certain number of job openings weekly.

Micro, Mezzo, and Macro Interventions in Social Work

As a social worker, you'll need to address the needs of your clients and communities through various interventions. The three primary social work intervention methods are micro, mezzo, and macro.

Micro-level interventions

Micro-level interventions  are aimed at individuals, couples, or families to deal with personal issues and bring about positive change. As a social worker, your role could involve providing counseling, skill-building, therapy, advocacy, case management, crisis intervention, or narrative therapy services to your clients. This includes assisting clients in developing coping strategies for anxiety or helping families find community resources.

Mezzo-level interventions

Mezzo-level interventions  target small groups, local organizations, and communities to improve the well-being of the larger group. Examples of mezzo interventions include organizing community events, running support groups, connecting people with local resources, and participating in community development. Social workers, for example, may work with a local school to improve its anti-bullying program.

Macro-level interventions

Macro-level interventions  involve different approaches, such as analyzing policies, running political campaigns, participating in social movements, and advocating for new legislation. Social workers, for instance, can help by pushing for increased funding for affordable housing programs through lobbying efforts and advocating for policy changes.

How to Craft Successful Social Work Interventions

Social workers play a crucial role in creating effective intervention plans that can positively change their clients' lives. By utilizing care, skill, and compassion, social workers can tailor the intervention plan to each client's unique needs. This involves collecting information through client assessments , identifying appropriate goals, and selecting customized interventions that can motivate clients and assist them in attaining greater well-being and independence. With the right approach, social work intervention plans can empower clients to overcome their challenges and lead fulfilling lives.

• Perform a comprehensive bio-psycho-social evaluation to gain insights into the client's history, mental health, relationships, and environmental factors. This aids in identifying the underlying causes of their difficulties.
• Set specific, measurable goals the client agrees to , like improving self-care, relationship skills, or daily functioning. Keep goals realistic and achievable to increase motivation and success.
• Develop a comprehensive intervention plan that includes frequency of contact, activities, homework, and ways to measure progress. Regularly review and update the plan based on client feedback and improvement.
• Help clients feel heard and supported, capable of positive change by using active listening, motivational interviewing, and empowerment skills. Strengthen interventions by building trust and rapport.

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How to choose the right intervention strategy for each client.

Social workers have a vital role to play in supporting individuals who are going through difficult times. To provide practical assistance, social workers must take a comprehensive approach and consider the client's background, values, mental health, risk factors, strengths, skills, resilience, and goals. By doing so, social workers can determine the most appropriate intervention strategies and involve the client. Working collaboratively with the client is essential to develop an approach that both parties feel confident with. Selecting the proper intervention method requires careful consideration of the client's preferences, resources, and support systems. Social workers can guide their clients toward overcoming challenges and achieving their goals by adopting a constructive approach.

The following factors can also help in formulating an effective strategy:

The Severity of the Issue

Immediate action is necessary during crises, but less severe concerns may allow time for exploration.

Client Preferences

It's essential to discuss which approach your client prefers with them. Some may want a more directive approach, while others want to be more involved in the solution development.

Available Resources

When considering available services to support the client, if options are limited, it may be necessary to use methods requiring fewer resources. It is also important to explore additional resources.

Cultural Understanding

When working with clients, it is crucial to consider their cultural beliefs and values and adapt interventions accordingly. This includes sensitivity to how different cultures view mental health issues and the social worker's role.

Likelihood of Success

Evaluate the strategies that could positively impact your client based on their circumstances. Success relies on the right fit, motivation, and follow-through. Identify barriers to determine the most viable options.

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Essential skills for implementing social work interventions.

To make a meaningful difference in the lives of their clients, social workers need to possess a comprehensive understanding of the skills required to address their specific needs. By constantly improving and expanding their knowledge, they can confidently select and apply appropriate interventions tailored to their client's unique situations. This approach is rooted in empathy, compassion, and understanding, essential qualities that enable social workers to contribute to a fair and equitable society. By developing these skills, social workers can become even more impactful catalysts for change and their hard work will be rewarded with the satisfaction of transforming lives for the better.

To implement effective interventions, social workers require a diverse array of skills, such as:

Communication

Social workers need to possess excellent communication skills to establish a connection with their clients who belong to diverse backgrounds. They should be empathetic listeners and pay close attention to their clients' situations to build mutual trust and respect. Social workers must have strong verbal and written communication skills to advocate for social change and clearly and accurately convey their ideas, interventions, and strategies clearly and accurately. Engaging in compassionate dialogue, asking thoughtful questions, and having difficult conversations are all necessary skills social workers must possess.

To provide effective assistance, it is essential to take a comprehensive approach to assessing the client's needs and circumstances. This approach involves considering various factors such as their physical, emotional, and social well-being, as well as their relationships, living environment, and any obstacles that may be hindering their growth. Additionally, evaluating the client's readiness for change can help identify the most appropriate interventions to meet their needs. By conducting a thorough assessment, we can better understand our clients and provide them with the necessary support and tools they need to thrive.

Creative and Critical Thinking

Social workers play a critical role in analyzing complex situations and developing interventions specifically tailored to meet the unique needs of their clients. To achieve this, social workers must be creative, resourceful, and willing to modify standard interventions to each client's specific needs. By setting clear goals, evaluating progress, and making ethical and objective adjustments as needed, social workers can provide clients with the support and guidance they need to achieve their desired outcomes.

Cultural Awareness

As social workers, we are responsible for providing interventions that respect and honor our clients' cultural identities and backgrounds. To achieve this, we must acknowledge our biases and strive to provide culturally sensitive services that empower our clients. We can make our interventions more effective and meaningful by showing respect and understanding towards individuals with diverse cultural backgrounds. It's crucial to select interventions that align with a client's cultural beliefs and values and address any language or accessibility barriers. We can achieve better client outcomes when we deeply understand cultural relevance and necessity.

Resource Knowledge and Flexibility

As a social worker, being aware of various community resources, referral options, and collaborative services that can benefit your clients is crucial. A strong support network can significantly improve your client's well-being. To provide the best possible services, it is essential to stay updated with the latest resources and be flexible with interventions, adjusting them based on each client's response and available resources in the community. Continuous education is vital to staying up-to-date with new approaches and interventions, ensuring you can provide your clients with the best support.

It is essential to understand that specific clients may need help at a broader, systemic level. As a social worker, it is your responsibility to take action by advocating for policy changes or addressing social injustices that impact your clients and communities. Advocacy plays a vital role in the social work profession as it can create positive change and foster a more fair and equal society.

As a social worker, your knowledge of various intervention models can make a significant difference in the lives of those you serve. Equipping individuals, families, and communities with the tools they need to overcome obstacles and achieve their goals gives you the power to bring about transformational change. With your diverse skills and innovative tools like Menalyc , you can streamline administrative work and dedicate more time to helping those in need by harnessing the power of AI to create  comprehensive and accurate case notes  within minutes.  Start your free trial today ! Together, we can make a fundamental difference in the world and improve countless lives!

FAQ on Social Work Intervention Plans, Strategies, Models, and Methods

With the right tools and training, social workers can significantly impact people. Intervention plans, strategies, models, and methods are essential to guide their work effectively. They help individuals manage challenges and improve their well-being. Below are some frequently asked questions and answers about these tools:

What is a social work intervention plan?

An intervention plan outlines a social worker's goals and steps to help a client. Plans consider a client's needs, strengths, and challenges to determine the best way to support them.

What are examples of intervention strategies?

Strategies include case management, counseling, advocacy, education, and community organization. A social worker chooses strategies based on a client's situation and goals.

What are the main social work intervention models?

Models include problem-solving, solution-focused, cognitive-behavioral, and strengths-based. Each model provides a framework for how to help clients. Social workers pick models that match a client's needs.

How do I choose the right interventions?

Consider the client's challenges, needs, strengths, and goals. Also, consider the evidence for the effectiveness of different interventions. The right interventions will uphold ethical standards, respect client values, and have the best chance of helping the client.

• Baylor School of Social Work Team. (2023, May 31) .  The 3 Levels of Social Work Explained: Micro, Mezzo, Macro .  https://gsswstories.baylor.edu/blog/the-3-levels-of-social-work-explained
• Social Work License ap. (2022, October 31) .  Theories & Practice Models Used in Social Work .  https://socialworklicensemap.com/social-work-resources/theories-and-practice-mo els/
• Social Work Portal. (n.d.) .  Best Guide to Social Work Interventions, Examples, Plans & Strategies .  ttps://www.socialwo kportal.com/social-work-intervention/
• Sutton, J. (2021, July 11) .  13 Social Work Methods & Interventions for Helping Others . Positive Psychology. https://positivepsychology.com/social-work-methods/
• University of Nevada. (2022, Apr l 12) .  11 Important Social Work Theories and Methods .  https://onlinedegrees.unr.edu/blo /social-work-theories-and-methods/

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3.1: Interventions and Problem Solving

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• Page ID 43048

• Vera Kennedy
• West Hills College Lemoore

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Social issues impair social functioning and negatively impact the lives of individuals, groups, and organizations (Bruhn and Rebach 2007). People effected by a particular social issue may face a variety of obstacles and challenges associated with the problem including labeling, stigma, discrimination, and isolation. Sociological practitioners work to address the problem by changing the social setting, arrangement, norms, and behaviors surrounding the issue and the people involved. A sociological practitioner may serve as the facilitator of this social change, a broker by acting on the behalf of others for change, or a clinician by providing direct services or help to change the situation of individuals and families.

There are six approaches most commonly used by sociological and other professional practitioners, communities, and clients to address social problems and create change. To resolve or improve situations, different problems require different approaches based on the client needs and social resources available to them. Each sociological approach incorporates a different level of analysis to assess the problem with a specific focal area of intervention. When social change requires different levels of analysis, sociological approaches must identify and explore multiple solutions across continuums. Not all approaches result in an expeditious solution. Sociological approaches and interventions take planning and time to implement and can take years to gain permanent change or improve people’s lives.

Process of Intervention

Regardless of approach, sociologists follow an incremental process of intervention to remedy a social problem. Each sociological approach includes a process of intervention that includes an assessment, planning, implementation, and evaluation phase. There are no timelines of completion defined within each phase. Rather the sociological practitioner, clients, and other impacted individuals or groups set deadlines and completion parameters based on context and need.

The first phase examines the social problem and needs of those it impairs. This is an investigative stage to gather information and understand the situation to define the problem (Bruhn and Rebach 2007). A sociological practitioner must first identify the presenting problem and client(s). The presenting problem refers to the client’s perspective of the problem as they see it in their own words (Bruhn and Rebach 2007). The assessment is a discovery phase of the history and evolution of the problem within the geographic region to find out who is seeking help and why. The assessment also helps determine the role or involvement of the sociological practitioner in the intervention.

An assessment is a case study guided by the nature of the problem and clients (Bruhn and Rebach 2007). Data collection may include interviews, focus groups, surveys, and secondary analysis (e.g., analytic data, educational records, criminal records, medical files, etc.). Findings and results are presented and discussed with clients and other involved parties to formulate solutions and objectives of intervention.

The next stage in the process is to plan the steps for achieving intervention objectives. The plan is a formal (written) agreement among interventionists (including the sociological practitioner) and client(s) outlining the objectives and roles and responsibilities of each person involved. The plan will include observable, measurable objectives that include: 1) subject and verb stating the condition to achieve, 2) amount or percentage of reduction or improvement of the condition, and 3) timeframe or deadline for completion (Bruhn and Rebach 2007). Both process and outcome objectives must be delineated in the plan. Process objectives will focus on program operations or services, and outcome objectives concentrate on the results of the intervention against baseline data (i.e., data collected prior to intervention). Interventionists and clients work together to develop a plan so everyone has an equal voice and understanding of their duties, obligations, and work to complete in the implementation phase.

Consider a social problem you would like to address in your community. Conduct secondary analysis of the issue to identify the presenting problem, clientele, and existing community services. Explore nonprofit and public agencies in your community working on the problem you chose to help you gather information.

After completing your analysis, draft four observable, measurable objectives of intervention for the problem and population you wish to address. Two objectives must focus on process and two on outcomes. All outcomes must include a verb and subject stating the condition to achieve, amount or percentage of reduction or improvement of the condition, and timeframe or deadline for completion.

The third phase in the process centers on implementation. In this stage, the plan commences according to the steps outlined in the formal agreement. Implementation puts the plan into action by following the proposed sequence and schedule. This phase engages strategies in order to accomplish objectives. For example, solving chronic poverty in your community might require employing several strategies such as improving K-12 education, increasing higher education enrollments and job skills training, providing access to health care, and developing employment opportunities. During the implementation phase, interventionists and collaborators will initiate and work on each strategy for change.

The final phase in the process of intervention is evaluation. Sociologists use evaluation to find out if a program, service, or intervention works (Steele and Price 2008). There are two types of evaluation. A process or formative evaluation gathers information to help improve or change a program, service, or intervention. Did everything occur and work according to plan? Sociological practitioners work with clients to determine program strengths, weaknesses, and areas of improvement to strengthen or adapt the program (Steele and Price 2008). An outcome or summative evaluation measures the impact of the program, service, or intervention on clients or participants. Were benchmarks achieved or changes made? Practitioners measure changes in clients over the duration of their participation from start to completion. The impact evaluation determines if change occurred, any unintended outcomes, and the long-term effects.

Evaluation is an ongoing task tracking program progress from beginning to end (Bruhn and Rebach 2007). Interventionists and practitioners must monitor the program continuously to ensure the service or intervention is advancing toward change, and adjustments or alternatives are deployed to increase effectiveness in a timely manner. The goal of evaluation is to know why a program, service, or intervention succeeded or failed to reform or adapt present and future support and solutions. Evaluation is a mechanism of continual improvement by regularly providing information and identifying unintended consequences.

Evaluation requires both quantitative and qualitative data (see page 5) using a variety of data collection methods and tools to gather information (e.g., tests, questionnaires, archival data, etc.). Data collection tools vary from program to program, sometimes tools exist to conduct an evaluation, and other times practitioners must develop them (Viola and McMahon 2010). Practitioners lead in the development of data collection protocols, tools, and instruments for review by participants (e.g., clients and community members) before they are ready to use.

As a contributing member of an evaluation team, sociological practitioners (see page 3) must be aware of role-conflict . It is imperative to avoid role-conflict in a participatory evaluation model. In other words, practitioners must be aware of their role within the evaluative context or situation as to whether one is serving as a researcher, practitioner, or interventionist (i.e., clinical sociologist). It is difficult to implement the scientific method (process and procedures) in the field within the standards of academic research when serving as a practitioner (Bruhn and Rebach 2007). Sociological practitioners or interventionists do not always have control over the evaluation research, study environment, or time to complete an evaluative study as prescribed by the scientific method.

The Workforce Internship Networking (WIN) Center at West Hill College Lemoore in California connects and supports students and alumni by providing employment, occupational readiness, and job placement information and resources to advance personal career goals. The WIN Center provides a space for employers and students to connect. At the WIN Center, students and alumni receive skills training, employment and internship application assistance, and support in creating a professional profile.

• Describe why it might be important to evaluate the WIN Center.
• Considering the importance of evaluating college campus programs, how often would you recommend evaluating the WIN Center’s programs and services? What should the evaluation examine?
• What role could program monitoring play in the overall evaluation of the WIN Center?
• If you were responsible for overseeing program monitoring and the evaluation of the WIN Center, what data would you collect to assess its impact?

In addition, evaluations may cause tension between practitioners (interventionists) and evaluation associates. Interventionists are responsible for providing data and keeping records while implementing program activities. Conflicting demands for an interventionists’ time and energy during the program implementation process may lead to a delay in gathering and sharing data with evaluators. Evaluation is not always equally valued, and some interventionists may consider evaluation unimportant or a threat to their work or process resulting in uncooperative behavior or interest.

Mapping practice: problem solving in clinical social work

• PMID: 10270872

This working guide to solving problems uses diagrams to illustrate a five-phase process that social workers can employ to structure and monitor their practice. It specifies the stages and tasks of the process yet allows for flexibility in choosing interventions.

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Theories Used in Social Work Practice & Practice Models

Social work theories are general explanations that are supported by evidence obtained through the scientific method. A theory may explain human behavior, for example, by describing how humans interact or how humans react to certain stimuli.

Social work practice models describe how social workers can implement theories. Practice models provide social workers with a blueprint of how to help others based on the underlying social work theory. While a theory explains why something happens, a practice model shows how to use a theory to create change.

Social Work Theories

There are many social work theories that guide social work practice. Here are some of the major theories that are generally accepted in the field of social work:

Systems theory  describes human behavior in terms of complex systems. It is premised on the idea that an effective system is based on individual needs, rewards, expectations, and attributes of the people living in the system. According to this theory, families, couples, and organization members are directly involved in resolving a problem even if it is an individual issue.

Social learning theory is based on Albert Bandura’s idea that learning occurs through observation and imitation. New behavior will continue if it is reinforced. According to this theory, rather than simply hearing a new concept and applying it, the learning process is made more efficient if the new behavior is modeled as well.

Psychosocial development theory  is an eight-stage theory of identity and psychosocial development articulated by Erik Erikson. Erikson believed everyone must pass through eight stages of development over the life cycle: hope, will, purpose, competence, fidelity, love, care, and wisdom. Each stage is divided into age ranges from infancy to older adults.

Psychodynamic theory  was developed by Freud, and it explains personality in terms of conscious and unconscious forces. This social work theory describes the personality as consisting of the id (responsible for following basic instincts), the superego (attempts to follow rules and behave morally), and the ego (mediates between the id and the ego).

Transpersonal theory  proposes additional stages beyond the adult ego. In healthy individuals, these stages contribute to creativity, wisdom, and altruism. In people lacking healthy ego development, experiences can lead to psychosis.

Rational choice theory  is based on the idea that all action is fundamentally rational in character, and people calculate the risks and benefits of any action before making decisions.

Social Work Practice Models

There are many different practice models that influence the way social workers choose to help people meet their goals. Here are some of the major social work practice models used in various roles, such as case managers and therapists:

Problem solving  assists people with the problem solving process. Rather than tell clients what to do, social workers teach clients how to apply a problem solving method so they can develop their own solutions.

Task-centered practice  is a short-term treatment where clients establish specific, measurable goals. Social workers and clients collaborate together and create specific strategies and steps to begin reaching those goals.

Narrative therapy  externalizes a person’s problem by examining the story of the person’s life. In the story, the client is not defined by the problem, and the problem exists as a separate entity. Instead of focusing on a client’s depression, in this social work practice model, a client would be encouraged to fight against the depression by looking at the skills and abilities that may have previously been taken for granted.

Cognitive behavioral therapy  focuses on the relationship between thoughts, feelings, and behaviors. Social workers assist clients in identifying patterns of irrational and self-destructive thoughts and behaviors that influence emotions.

Crisis intervention model  is used when someone is dealing with an acute crisis. The model includes seven stages: assess safety and lethality, rapport building, problem identification, address feelings, generate alternatives, develop an action plan, and follow up. This social work practice model is commonly used with clients who are expressing suicidal ideation.

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Home / Social Work Resources / Theories & Practice Models Used in Social Work

Theories & Practice Models Used in Social Work

Private practices. Mental health clinics. Child welfare service agencies.  Occupying a variety of professional settings, social workers are united by a shared mission: helping others live better lives.

In order to do that, they must first understand what makes their clients tick. As a social worker, studying different social work theories and social work practice models can help to bring you closer to your clients — equipping you with actionable insights that inform empathetic, evidence-based service.

Inspired by the scientific method, social work theories uncover the why of human behavior, while social work practice models reveal how you can effect change for individuals, couples, families, and communities at large.

If you’re looking for Social Work Practice Models, jump down here.

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List of Theories Used in Social Work

As a social worker, more knowledge can lead to a more informed approach, and more effective client interactions. Here, we’ll dig into decades of research to share a comprehensive set of social work theories and practice models, including:

Systems Theory

Behaviorism and social learning theory, psychodynamic theory, developmental perspective, rational choice perspective, conflict theory, ecological systems theory, family systems theory, contingency theory.

The 1950s were a decade of global innovation. From barcodes to credit cards, commercial computers to video cassette records, cutting-edge inventions were taking the stage. Around the same time, a new social work development was making its debut: systems theory.

Inspired by major advancements in the fields of psychology, communication, and psychiatry,  systems theory is based on the belief that individuals don’t operate in isolation . Rather, the theory positions people as products of complex systems: influenced by a variety of external factors, including other individuals, families, communities, and organizations.

Learn more about System Theory in Social Work.

Developed by the  American psychologist Urie Bronfenbrenner , ecological systems theory emphasizes the importance of observing people in multiple environments, or systems, to fully understand their behavior. In his theory, Bronfenbrenner outlines five distinct systems:

• The  microsystem  is someone’s small, immediate environment. For a child, this usually includes direct family, teachers, peers, and caregivers. Relationships in the microsystem are bi-directional—for instance, a parent treating a child with kindness will likely affect how the child treats the parent in return. For this reason, some consider the microsystem to be the most influential level of the ecological systems theory.
• The  mesosystem  consists of interactions between the different parts of a person’s microsystem. For instance, between a child’s parent and teacher. A social worker using this theory in everyday practice might ask themselves: “Are the different parts of my client’s microsystem working together towards a positive impact or working against each other?”
• The  exosystem  is an individual’s indirect environment. Consider a child whose father is an active duty soldier. Though the military isn’t a part of that child’s direct environment, it still influences them mentally and emotionally, and can impact their thoughts, relationships, and behavior.
• The  macrosystem  is a society’s overarching set of beliefs, values, and norms. This system often has a cascading effect on behavior in all the other systems, serving as a filter through which an individual interprets their experiences. For instance, a child might grow up thinking their socioeconomic status is a limiting factor in life. This macrosystem-level belief may cause them to behave differently in school — for positive or for negative, depending on the individual.
• The  chronosystem  includes major changes that influence an individual’s development overtime. This could include changes in family structure, employment status, or address, as well as large societal changes like wars, civil rights movements, or economic flux.

Family systems theory was developed in the mid-1950s, while  American psychiatrist Murray Bowen was working at the National Institute of Mental Health . Based on his knowledge of family patterns and systems theory, Bowen believed that the personalities, emotions, and behaviors of grown individuals could be traced back to their family interactions. The family, he suggested, is an emotional unit and can therefore play a formative role in development.

Within social work, professionals may enable families to try out different ways of doing things, such as teaching a parent on how to maintain appropriate boundaries with their child. The family is identified as a social system and therapy engages that concept to support the growth of clients.

Contingency theory explains that individual outcomes are contingent on a variety of specific situational factors. In the realm of social work, contingency theory can inspire you to seek understanding by considering all of the internal and external influences that are contributing to a client’s problem.

Systems Theory Related Resources

• American Academy of Child and Adolescent Psychiatry (AACAP) – Systems-Based Practice
• Bronfenbrenner Center for Translational Research
• The Bowen Center
• The Ecology of Human Development by Urie Bronfenbrenner
• Effective Social Work with Children, Young People and Families: Putting Systems Theory into Practice
• GoodTherapy – Systems Theory/Therapy
• New England Association for Family and Systemic Therapy (NEAFAST) – What is Systems Theory?
• Psychology Today – Family Systems Theory
• Systems Theory in Social Work

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• Behaviorism
• Cognitive Theory

What drives human behavior?  It’s a question that’s been asked for decades on end — and one that’s particularly relevant to the field of social work. Both behaviorism and social learning theory provide social workers with a useful framework for understanding clients.

By learning how past experiences influence present-day behavior, you can develop a research-backed approach to providing targeted care.

Social learning theory was developed by the influential Stanford University psychologist Albert Bandura. In 1961, Bandura conducted his most widely known experiment: the  Bobo doll study . In this experiment, children watched an adult shout at and beat a Bobo doll on television.

Later that same day, the children were left to play in a room containing a Bobo doll — and those who’d seen the film were more likely to torment the doll, imitating the behavior they’d been exposed to earlier. As a result, social learning theory posits that learning occurs through observation and imitation.

Learn more about  Social Learning Theory in Social Work.

Behaviorism and Behavioral Theory

According to behaviorism, all behaviors are acquired through conditioning. By adding in a conditioned stimulus before an unconditioned stimulus that leads to an unconditioned response, the conditioned stimulus will lead to a new conditioned response. In his famous experiment,  Russian psychologist Ivan Pavlov  conditioned dogs to produce saliva at the sound of a metronome. By consistently introducing the metronome before feeding time, he found that the sound alone would lead to salivation — in anticipation of feeding time.

Similarly, humans can be conditioned to respond to specific stimuli. For instance, a child may work harder in school if they are promised a reward for receiving good grades.

Cognitive Theory in Social Work

Cognitive theory  uncovers how a person’s thinking influences behavior. This theory places emphasis on dysfunctional thought patterns that influence problematic behaviors — what we tell ourselves after an event. Social works may utilize this approach in therapy sessions to link dysfunctional thoughts that occur after and before behaviors.

Behaviorism and Social Learning Theory Related Resources

• American Psychological Association (APA) – “Albert Bandura to receive National Medal of Science”
• Association for Psychological Science (APS) – What Happened to Behaviorism
• Berkeley Graduate Division: Graduate Student Instructor Teaching & Resource Center – Behaviorism
• BMC Medical Education – Using Social Learning Theory to Explore the Process of Learning from Role Models in Clinical Settings
• Psychology Today – Behaviorism
• Psychology Today – Social Learning Theory
• Stanford Encyclopedia of Philosophy – Behaviorism
• Social Learning Theory – By Albert Bandura
• Social Learning Theory in Social Work
• Youtube Video from The Curious Classroom – Bandura and Social Learning Theory

Drive Theory

Ego psychology, object relations theory, self psychology.

Originally introduced by Sigmund Freud,  psychodynamic theory  has a storied history within social work. This theory is based on Freud’s belief that humans are intra-psychologically driven to seek gratification and that these impulses largely influence our everyday behavior. Psychodynamic theory has four major schools of thought: drive theory, ego psychology, object relations theory and self-psychology.

This psychodynamic theory is based on Freud’s belief that humans are biologically driven to seek gratification of their endogenous drive — and that these impulses largely influence our everyday behavior. Per Freud, these primary drives include sex, self-preservation, and aggression. Impositions on these drives may be external or internal via superego and ego; psychic structures introduced by Freud. Social workers who approach clients with theoretical orientation on drive may posit that a client’s actions are based on an innate suppression of, otherwise, socially unacceptable actions.

According to the American Psychological Association (APA),  ego psychology  is an approach that emphasizes the functions of the ego in controlling impulses, planning, and dealing with the external environment. Freud believed that the ego is weak in relation to one’s id. Ego psychology combines biological and psychological views of development by understanding the influences of socio cultural impacts on function.

Object-relations theory is a branch of psychodynamic thought that suggests relationships are more critical to personality development than individual drives and abilities. Accordingly, social workers may want to study the interactions between a client and the people who played a significant role in their life in early childhood.

Self psychology was introduced by Austrian psychoanalyst Heinz Kohut in the early 1970s and has since become one of social work’s most significant analytic theories. According to self psychology, humans have a distinct set of development needs and transferences: mirroring, idealizing, and alter ego. If a parent fails to meet those needs in childhood, an individual may wind up unable to regulate self-esteem — and therefore, may be overly dependent on others to provide those functions. In the realm of social work, this calls for a careful understanding of early occurrences and shortcomings.

Psychodynamic Related Resources

• PsychCentral – Psychodynamic Therapy
• Psychodynamic Theory – By Kathleen Holtz Deal
• Psychology Today – Psychodynamic Therapy
• SAMSHA/CSAT Treatment Improvement Protocols – Brief Interventions and Brief Therapies for Substance Abuse – Brief Psychodynamic Therapy
• Psychosocial Development Theory

Transpersonal Theory

Growth. Change. Consistency.  By adopting a developmental perspective, social workers can start uncovering the patterns of a person’s life. A large portion of developmental theories focus on childhood, since this is such a formative time.

Psychosocial Developmental Theory

Inspired by the earlier work of Sigmund Freud, German psychoanalyst Erik Erikson developed an eight-stage theory of identity and psychosocial development. According to Erikson, everyone must pass through eight stages of development throughout their life cycle: hope, will, purpose, competence, fidelity, love, care, and wisdom. As a social worker, you may find it useful to identify a client’s current stage to pinpoint what challenges they’re currently facing.

Transpersonal theory  suggests the existence of stages beyond the adult ego. These stages contribute to creativity, wisdom, and altruism in healthy individuals—but can lead to psychosis in those lacking healthy ego development. In social work, transpersonal theory may be used to treat anxiety, depression, addiction and other mental health concerns. Typically spiritual approaches as used such as meditation, guided visualization, hypnotherapy and more.

Developmental Perspective Related Resources

• A Lifespan Developmental Perspective on Psychosocial Development in Midlife – By Tara L. Kuther and Kaitlyn Burnell
• Liberty University – Theories of Psychosocial Development
• Midlife Eriksonian Psychosocial Development: Setting the Stage for Cognitive and Emotional Health in Late Life – By Johanna C. Malone, Sabrina R. Liu, George E. Vaillant, Dorene M. Rentz, and Robert J. Waldinger
• Psychosocial Theory: Erikson – By Doug Davis and Alan Clifton
• Psychology Today – Our Hierarchy of Needs
• Psychology Today – Transpersonal Therapy
• A Review of Transpersonal Theory and Its Application to the Practice of Psychotherapy – By Mark C. Kasprow, M.D. and Bryce W. Scotton, M.D.
• Social Work and Social Development – Edited By James Midgley and Amy Conley

Social Exchange Theory

Social constructionism, symbolic interactionism.

Rational choice perspective is based on the idea that people calculate risks and benefits before making any decision, since all actions are fundamentally rational in character. Studying this theory can help social workers better understand client behavior. For instance, an action that seems objectively irrational to some, may make more sense upon closer examination of the individual’s context.

Social exchange theory  dates back to 1958, when American sociologist George Homans published the paper “Social Behavior as Exchange.” According to Homans, any two-person relationship can be viewed in terms of cost-benefit analysis— what am I giving, and what am I getting in return?  The  APA defines social exchange theory  as a concern of social interactions in exchanges where all participants seek to maximize their benefits. Within social work, professionals may utilize their theory to better understand interactions with their client and others around them — diving into the intrinsic rewards they may receive.

True. False. Good. Bad. Right. Wrong.  In social constructionism, these are all relative concepts, entirely dependent on the person who is interpreting them. This concept abandons the idea that one’s mind represents a mirror of reality—rather, it suggests that each of us creates our own world from our individual perceptions and interactions with others in the community.

Symbolic interactionism positions communication as the central way in which people make sense of their social worlds. American psychologist Herbert Blumer introduced three premises of symbolic interactionism:

• Humans interact with objects, institutions, and other individuals based on ascribed meanings.
• These ascribed meanings are inspired by our interactions with others and society.
• The meanings are interpreted by individuals in specific circumstances.

Imagine, for example, that your client professes a love for baking. Adopting a lens of symbolic interactionism, you may dig deeper into the ascribed meaning behind this act. Perhaps your client makes meringues because they used to help their mother do so in childhood — and for them, escaping to the kitchen is an act of comfort and safety.

Rational Choice Perspective Related Resources

• Association for Behavior Analysis International (ABAI) – Behavior Analysis and Social Constructionism: Some Points of Contact and Departure by Bryan Roche and Dermot Barnes-Holmes
• Cornell University ILR School – Social Exchange Theory of Emotions by Edward J. Lawler and Shane R. Thye
• Iowa State University – Social Exchange Theory by Mark V. Redmond
• Ontario Ministry of Children, Community and Social Services – Rational Choice and Routine Activities Theory
• Rational Choice Theory: Advocacy and Critique – Edited by James S. Coleman and Thomas J. Fararo
• What is Social Constructionism? – By Tom Andrews

Conflict theory explains how different power structures impact people’s lives. In this theory, life is characterized by conflict—whether that’s oppression, discrimination, power struggles, or structural inequality. In addressing these asymmetrical power relationships, social workers can strive to reduce tensions between different groups.

Practice Models Used in Social Work

Problem solving model.

• Task Centered Practice
• Solution Focused Therapy

Narrative Therapy

Cognitive-behavioral therapy, crisis intervention model.

Read on to discover how these practice models are used by social workers in a variety of settings.

Proposed by Helen Harris Perlman in her book Social Casework: A Problem-solving Process, the problem solving model. Ms. Perlman posited that “success could be achieved by partializing – or separating into manageable segments – a client’s intertwined problems and focusing on one specific issue the client and social worker agreed needed to be resolved at a given time”, according to  The University of Chicago School of Social Service Administration . Utilizing this model, social workers are employed to address one concern of a client as to be resolved, at any given time. This allows for therapy for clients to be more manageable.

Task-Centered Practice

Beginning at the University of Chicago’s School of Social Service Administration,  task-centered practice (TCP)  is a four step process that trains social workers to work with clients in establishing specific and achievable goals based upon their concern for therapy. Through this model, social workers empower clients to drive their therapy by asking what they most want to work on to address their problems.

Solution-Focused Therapy

Solution-focused therapy  was developed out of necessity, as a brief theory, in an inner city outpatient mental health setting bySteve de Shazer, Insoo Kim Berg and their colleagues. This approach focuses on finding solutions in the from the past, for the present — in hopes of achieving quicker problem resolution. Social workers may use this theory when focusing more on the present and future, asking questions like “What would you be doing this weekend that supports your therapy goals?”.

Narrative therapy can be an effective way of separating a client from their problems. By examining a person’s life story, this social work practice model externalizes struggles, allowing individuals to adopt a new perspective and see the bigger picture. From a distance, they may be able to reframe their situation—recognizing that their self-worth and purpose are separate from their problems. When told from a third-person perspective, a story of hardship may transform into a story of resilience.

Cognitive-behavioral therapy is one of the leading treatments for many mental health conditions. This social work practice model focuses on the relationship between thoughts, feelings, and behaviors—encouraging clients to identify patterns of irrational and self-destructive thoughts and behaviors that impact emotions.

Crisis intervention includes seven stages: assess safety and lethality, rapport building, problem identification, address feelings, generate alternatives, develop a plan of action, and follow up. This social work practice model is used when someone is experiencing an acute crisis — and is commonly used with clients who are expressing suicidal intent.

If you would like to become a social worker, but are not sure what degree options are available for you, explore our list of  accredited masters in social worker online programs .

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Online MSW Programs / Social Work / 6 Important Theories in Social Work

Six important theories in social work

Social work theories attempt to describe, explain and predict social events based on scientific evidence, studies and research. Social work perspectives draw from psychology, philosophy, economics, education and other fields to attempt to explain what drives and motivates people at various stages of life.

Some social work students studying for a  bachelor’s degree in social work  or  master of social work  may wonder, “Why is theory important in social work?” Studying theory ensures that aspiring professionals are both competent and confident when the time comes to apply social work theories to practice.

Why is theory important in social work?

Social work theories help social workers analyze cases, understand clients, create interventions, predict intervention results, and evaluate outcomes. While the theories are constantly evolving as new evidence is produced, referencing social work theories that have been used over time enables social workers to explore causes of behavior and identify potential solutions.

A crucial objective of learning social work theories is to train and encourage social workers to set aside personal assumptions and beliefs when engaging in social work practice. Social workers should use evidence-based theories to investigate issues and drive their decision making.

University of Denver

Graduate school of social work, master of social work (msw).

The University of Denver’s Online MSW Program is delivered by its top-ranked school of social work and offers two programs. Students can earn their degree in as few as 12 months for the Online Advanced-Standing MSW or 27 months for the Online MSW.

• Complete the Online Advanced-Standing MSW in as few as 12 months if you have a BSW; if you do not have a BSW, the Online MSW Program may be completed in as few as 27 months.
• No GRE Required
• Customizable pathway options include Mental Health and Trauma or Health, Equity and Wellness concentrations

Fordham University

Graduate school of social service.

Fordham’s skills-based, online MSW program integrates advanced relevant social work competencies, preparing students to serve individuals and communities while moving the profession forward. This program includes advanced standing and traditional MSW options.

•  Traditional and advanced standing online MSW options are available.
• There are four areas of focus: Individuals and Families, Organizations and Community, Evaluation, and Policy Practice and Advocacy.
• Pursue the degree on a full-time or part-time track.

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Applying social work theory to practice

Social work theory provides a starting point for social workers to address client problems through a research-based lens.

The theories help social workers better understand complex human behaviors and social environments, which influence their clients lives and the challenges they face. A good grasp of theory that is backed by research-based scientific evidence helps guide social workers by providing them with a sense of direction and purpose.

One challenge when applying social work theories to practice is choosing the right theory for the situation. It can be difficult to assign a single theory to complex client issues. Often, it’s more practical to draw upon the knowledge of multiple theories and use that understanding to design multifaceted interventions.

List of important social work theories

The following list of social work theories includes some of the most widely referenced theories used in social work.

1. Social learning theory

Social learning theory , which is also known as social cognitive theory , was developed by psychologist Albert Bandura. This theory posits that learning occurs by observing others and modeling their behavior.

In order for social learning to occur, a person must want to emulate the person they’re watching. The individual pays close attention to the action and retains the action in memory. Then, the individual must experience a situation where the behavior can be repeated and must be motivated to repeat the behavior.

Social workers can use this theory to better understand how role models affect the behaviors and emotions of their clients. Social learning theory can also help social workers form intervention strategies that use positive modeling and reinforcement to encourage their clients to engage in new positive behaviors.

2. Systems theory

Systems theory proposes that people are products of complex systems, rather than individuals who act in isolation. According to this theory, behavior is influenced by a variety of factors that work together as a system. These factors include family, friends, social settings, religious structure, economic class, and home environment.

Systems theory can be used to treat issues like eating disorders, depression, bipolar disorder, anxiety, school trauma, and risky behavior. In ecological systems theory, individuals are observed in multiple environments so that behavior is fully understood. Family systems theory examines the family as a social system influencing behavior and thoughts.

Social workers using systems theory will work to understand how their clients are influenced by the systems they’re a part of. Social workers then identify where systemic breakdowns are affecting behavior.

3. Psychosocial development theory

Psychosocial development theory  was introduced by German psychoanalyst Erik Erikson, who believed personality develops in a series of stages. Erikson created an  eight-stage theory of psychosocial development . According to the theory, the eight stages of development that people pass through in life are:

• Trust versus mistrust
• Autonomy versus shame and doubt
• Initiative versus guilt
• Industry versus inferiority
• Identity versus confusion
• Intimacy versus isolation
• Generativity versus stagnation
• Integrity versus despair

Psychosocial development theory explains that humans pass through these stages as they age. By identifying which stage of development their clients are experiencing, social workers can better understand the challenges their clients face.

4. Psychodynamic theory

Psychodynamic theory  was introduced by the founder of psychoanalysis, Sigmund Freud. This theory is founded on the idea that humans are biologically driven to seek gratification. The theory states that people do this based on processes that have developed outside of conscious awareness, with origins in childhood experiences. This drive influences everyday behavior, leading to actions like aggression, sex and self-preservation.

In social work, psychodynamic theory can help to explain the internal processes individuals use to guide their behavior , some of which may be unconsciously motivated. Social workers may also examine how early childhood experiences have played a role in influencing their clients’ current behavior.

5. Social exchange theory

Social exchange theory suggests that relationships are based on cost-benefit analysis. Each person seeks to maximize their benefits and is expected to reciprocate for the benefits they’ve received. When risks outweigh potential rewards, relationships may be abandoned. When one person in a relationship has greater personal resources than another, that person is predicted to have greater power as well.

Social workers can use social exchange theory to understand their clients’ relationships,  including why they continue to maintain certain relationships or abandon them.

Social exchange theory can also be applied to the techniques social workers use to connect with their clients. This theory can influence how social workers position the social worker-client relationship as one that benefits their clients.

6. Rational choice theory

Rational choice theory helps explain why people make the choices they do, by weighing risks, costs and benefits. This theory suggests that all choices are rational because people calculate the costs and benefits before making a decision. Even when a choice seems irrational, there is reasoning behind it.

This theory can help social workers understand the decision-making processes and motivations of their clients.

Six practice models in social work

Social work practice models enable social workers to implement theories in their day-to-day work. Just like a social worker may use various theories to guide their interventions, social workers may also use various practice models depending on the problems their clients encounter.

1. Cognitive behavioral therapy

Cognitive behavioral therapy focuses on how thoughts and feelings influence behaviors, which can sometimes lead to psychological problems. Social workers using cognitive behavioral therapy methods help clients identify self-destructive thoughts that influence negative emotions and behaviors.

Cognitive behavioral therapy is often used for individuals who are experiencing mental health issues, mental illness or depression resulting from crisis or trauma. Social workers using cognitive behavioral therapy help their clients eliminate negative thoughts to prevent destructive behaviors and adverse outcomes.

2. Crisis intervention model

The crisis intervention model is used for clients who are experiencing crisis and trauma, such as victims of domestic violence, and for clients who require intervention to prevent physical harm or suicide. Albert R. Roberts, PhD, and Allen J. Ottens, PhD, developed a  seven-stage crisis intervention model :

• Take a psychosocial and lethality assessment.
• Rapidly establish rapport.
• Identify the major crisis cause(s).
• Enable the client to express their feelings and emotions.
• Generate and explore safe alternatives for coping.
• Create an action plan.
• Follow up after the intervention.

This social work model can be used for clients who are experiencing thoughts of suicide or self-harm or who have undergone an acute crisis, like rape or violence.

3. Narrative therapy

Narrative therapy is the process of helping the individual recognize that they have the power to change their life story, also known as the narrative. Narrative therapy helps individuals realize that they are separate from their problems and can fix them when they view the narrative from an outside perspective.

Using narrative therapy, a social worker can help an individual create a new narrative with different positive actions. The social worker enables the individual to understand how the broader context is contributing to their narrative, so that they can be aware of pitfalls to avoid and can utilize various strategies to tackle their problems.

4. Problem-solving model

The problem-solving model was created by Helen Harris Perlman , a social worker and author of “Social Casework: A Problem-solving Process.” Using the problem-solving model, a social worker helps an individual identify a problem, create an action plan to solve it, and implement the solution. Together, the social worker and individual discuss the effectiveness of the problem-solving strategy and adjust it as necessary. The problem-solving model enables the social worker and individual to focus on one concrete problem at a time.

5. Solution-focused therapy

Solution-focused therapy involves the social worker and client identifying a problem and creating a solution based on the individual’s strengths. It’s a short-term practice model that focuses on helping clients cope with challenges using specific behaviors. Instead of focusing on changing who a client is, solution-focused therapy attempts to change a client’s actions in certain situations to achieve more favorable outcomes.

Collaborating to create solutions allows the client to play an active role in implementing necessary actions and achieving positive change.

6. Task-centered practice

Using task-centered practice, a social worker breaks down a problem into manageable tasks. The individual has deadlines to complete the tasks and agrees to meet them. Task-centered practice is a goal-setting form of social work that helps individuals make consistent steps toward improving their lives.

Instead of focusing on the past, this type of practice encourages clients to live in the present and think about how completing certain tasks will positively impact their future.

Resources to explore social work theories

Social work theories have been practiced over decades and continually evolve when new research is completed. Learn more about social work theories by exploring the resources below.

• Journal of Evidence-Based Social Work : This journal features research on evidence-based practice in social work and evaluates social work theory, techniques, and strategies.
• Journal of Social Work Practice : This journal focuses on psychodynamic and systemic social work perspectives. It features research on theory and practice and includes articles offering critical analysis of systemic and psychodynamic theory.
• Journal of Social Work : This journal includes social work research and short “think pieces” on social work theoretical understanding, policy, and practice.
• Social Work:  This journal is the official journal of the National Association of Social Workers and features articles on social work and social welfare, including new techniques and research.
• Clinical Social Work Journal:  This journal features peer-reviewed articles on clinical social work practice with individuals, groups, families, and couples. It also has articles on theory developments, practice and evidence-based clinical research.

Introductory books

• “A Brief Introduction to Social Work Theory” : This textbook by David Howe explains how social work practice is influenced by various social work theories and shows how social work theories have evolved over time.
• “An Introduction to Applying Social Work Theories and Methods”:    This book by Barbra Teater explains the most prominent social work theories and how those approaches can be used in practice.
• “Social Work Theory and Practice”:  This book by Lesley Deacon and Stephen J. Macdonald explains how social work theory informs practice for various individuals and contexts.
• “Modern Social Work Theory”:  This book by Malcolm Payne introduces the major social work practice theories and explains how to apply theory to practice.
• “An Introduction to Using Theory in Social Work Practice”:  This book by James A. Forte covers 14 social work theories and explains how to use them from engagement through evaluation.

Note: the links in this section on Social Work Theory all go to Google Books and are solely provided for your information. edX does not receive any form of compensation for these links.

Other online resources

• NASW Clinical Social Work : This section of the National Association of Social Workers website covers clinical social work practice. It features content, publications, and related resources for clinical social workers, like the “ NASW Standards for Clinical Social Work in Social Work Practice (PDF, 135 KB) .”
• Encyclopedia of Social Work:  The Encyclopedia of Social Work by the National Association of Social Workers Press and Oxford University Press features tools for applying social work theory to practice. These resources include scholarly articles and bibliographies.
• Social Work Today :  This publication features articles on current social work trends in categories like behavioral health, addictions, children and family, aging and professional practice.

Science-based social work theory helps social workers and their clients succeed

Social work theory helps professionals in the field identify and implement effective interventions for clients. An understanding of the most prominent social work theories gives social workers the tools they need to provide evidence-based treatment and help their clients overcome their problems. As social work theories continue to evolve and emerge, social workers can apply their multifaceted knowledge to unique situations and clients.

Are you considering a career in social work? Read more about the field of social work and the steps to becoming a social worker , which can vary by location. 

Last updated: November 2023

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Problem-Solving Strategies and Obstacles

Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

Sean is a fact-checker and researcher with experience in sociology, field research, and data analytics.

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From deciding what to eat for dinner to considering whether it's the right time to buy a house, problem-solving is a large part of our daily lives. Learn some of the problem-solving strategies that exist and how to use them in real life, along with ways to overcome obstacles that are making it harder to resolve the issues you face.

What Is Problem-Solving?

In cognitive psychology , the term 'problem-solving' refers to the mental process that people go through to discover, analyze, and solve problems.

A problem exists when there is a goal that we want to achieve but the process by which we will achieve it is not obvious to us. Put another way, there is something that we want to occur in our life, yet we are not immediately certain how to make it happen.

Maybe you want a better relationship with your spouse or another family member but you're not sure how to improve it. Or you want to start a business but are unsure what steps to take. Problem-solving helps you figure out how to achieve these desires.

The problem-solving process involves:

• Discovery of the problem
• Deciding to tackle the issue
• Seeking to understand the problem more fully
• Researching available options or solutions
• Taking action to resolve the issue

Before problem-solving can occur, it is important to first understand the exact nature of the problem itself. If your understanding of the issue is faulty, your attempts to resolve it will also be incorrect or flawed.

Problem-Solving Mental Processes

Several mental processes are at work during problem-solving. Among them are:

• Perceptually recognizing the problem
• Representing the problem in memory
• Considering relevant information that applies to the problem
• Identifying different aspects of the problem
• Labeling and describing the problem

Problem-Solving Strategies

There are many ways to go about solving a problem. Some of these strategies might be used on their own, or you may decide to employ multiple approaches when working to figure out and fix a problem.

An algorithm is a step-by-step procedure that, by following certain "rules" produces a solution. Algorithms are commonly used in mathematics to solve division or multiplication problems. But they can be used in other fields as well.

In psychology, algorithms can be used to help identify individuals with a greater risk of mental health issues. For instance, research suggests that certain algorithms might help us recognize children with an elevated risk of suicide or self-harm.

One benefit of algorithms is that they guarantee an accurate answer. However, they aren't always the best approach to problem-solving, in part because detecting patterns can be incredibly time-consuming.

There are also concerns when machine learning is involved—also known as artificial intelligence (AI)—such as whether they can accurately predict human behaviors.

Heuristics are shortcut strategies that people can use to solve a problem at hand. These "rule of thumb" approaches allow you to simplify complex problems, reducing the total number of possible solutions to a more manageable set.

If you find yourself sitting in a traffic jam, for example, you may quickly consider other routes, taking one to get moving once again. When shopping for a new car, you might think back to a prior experience when negotiating got you a lower price, then employ the same tactics.

While heuristics may be helpful when facing smaller issues, major decisions shouldn't necessarily be made using a shortcut approach. Heuristics also don't guarantee an effective solution, such as when trying to drive around a traffic jam only to find yourself on an equally crowded route.

Trial and Error

A trial-and-error approach to problem-solving involves trying a number of potential solutions to a particular issue, then ruling out those that do not work. If you're not sure whether to buy a shirt in blue or green, for instance, you may try on each before deciding which one to purchase.

This can be a good strategy to use if you have a limited number of solutions available. But if there are many different choices available, narrowing down the possible options using another problem-solving technique can be helpful before attempting trial and error.

In some cases, the solution to a problem can appear as a sudden insight. You are facing an issue in a relationship or your career when, out of nowhere, the solution appears in your mind and you know exactly what to do.

Insight can occur when the problem in front of you is similar to an issue that you've dealt with in the past. Although, you may not recognize what is occurring since the underlying mental processes that lead to insight often happen outside of conscious awareness .

Research indicates that insight is most likely to occur during times when you are alone—such as when going on a walk by yourself, when you're in the shower, or when lying in bed after waking up.

How to Apply Problem-Solving Strategies in Real Life

If you're facing a problem, you can implement one or more of these strategies to find a potential solution. Here's how to use them in real life:

• Create a flow chart . If you have time, you can take advantage of the algorithm approach to problem-solving by sitting down and making a flow chart of each potential solution, its consequences, and what happens next.
• Recall your past experiences . When a problem needs to be solved fairly quickly, heuristics may be a better approach. Think back to when you faced a similar issue, then use your knowledge and experience to choose the best option possible.
• Start trying potential solutions . If your options are limited, start trying them one by one to see which solution is best for achieving your desired goal. If a particular solution doesn't work, move on to the next.
• Take some time alone . Since insight is often achieved when you're alone, carve out time to be by yourself for a while. The answer to your problem may come to you, seemingly out of the blue, if you spend some time away from others.

Obstacles to Problem-Solving

Problem-solving is not a flawless process as there are a number of obstacles that can interfere with our ability to solve a problem quickly and efficiently. These obstacles include:

• Assumptions: When dealing with a problem, people can make assumptions about the constraints and obstacles that prevent certain solutions. Thus, they may not even try some potential options.
• Functional fixedness : This term refers to the tendency to view problems only in their customary manner. Functional fixedness prevents people from fully seeing all of the different options that might be available to find a solution.
• Irrelevant or misleading information: When trying to solve a problem, it's important to distinguish between information that is relevant to the issue and irrelevant data that can lead to faulty solutions. The more complex the problem, the easier it is to focus on misleading or irrelevant information.
• Mental set: A mental set is a tendency to only use solutions that have worked in the past rather than looking for alternative ideas. A mental set can work as a heuristic, making it a useful problem-solving tool. However, mental sets can also lead to inflexibility, making it more difficult to find effective solutions.

How to Improve Your Problem-Solving Skills

In the end, if your goal is to become a better problem-solver, it's helpful to remember that this is a process. Thus, if you want to improve your problem-solving skills, following these steps can help lead you to your solution:

• Recognize that a problem exists . If you are facing a problem, there are generally signs. For instance, if you have a mental illness , you may experience excessive fear or sadness, mood changes, and changes in sleeping or eating habits. Recognizing these signs can help you realize that an issue exists.
• Decide to solve the problem . Make a conscious decision to solve the issue at hand. Commit to yourself that you will go through the steps necessary to find a solution.
• Seek to fully understand the issue . Analyze the problem you face, looking at it from all sides. If your problem is relationship-related, for instance, ask yourself how the other person may be interpreting the issue. You might also consider how your actions might be contributing to the situation.
• Research potential options . Using the problem-solving strategies mentioned, research potential solutions. Make a list of options, then consider each one individually. What are some pros and cons of taking the available routes? What would you need to do to make them happen?
• Take action . Select the best solution possible and take action. Action is one of the steps required for change . So, go through the motions needed to resolve the issue.
• Try another option, if needed . If the solution you chose didn't work, don't give up. Either go through the problem-solving process again or simply try another option.

You can find a way to solve your problems as long as you keep working toward this goal—even if the best solution is simply to let go because no other good solution exists.

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By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."