personal presentation hospitality industry

Why personal presentation is so important

Did you know it takes only a few seconds to form a first impression of someone?

An employer will have likely formed an impression of you before you’ve even had a chance to say hello.

Why is good personal presentation so important when meeting employers?

First impressions are really important when meeting employers. Employers will likely make assumptions about you based on how you look and dress. To make a positive first impression, take some time to think about what message your personal appearance and body language might be sending.

Consider the following:

• Your physical appearance. Are you wearing clean and neat clothes? Is your hair clean and brushed?

Dressing well shows the employer you are taking them seriously. It can also help you feel more confident and professional.

• Your body language . Are you smiling? Making eye contact? Is you posture good?

Positive body language can show the employer that you are genuinely interested in meeting them.

• How you speak to and get along with others. Are you being friendly and polite to everyone you meet?

This can show an employer how well you interact with others around you. This can also show them how you might fit into their workplace.

These tips can help you ensure you make a good first impression:

1. dress the part.

Think carefully about what to wear to an interview.

Show the employer that you are serious about the job by putting effort into your clothing.

So what should you wear? 

• For a professional office job. Wear business attire (clean and ironed). Keep makeup and jewellery to a minimum.
• Casual and less conservative setting (for example retail, hospitality or a trades position). Try to dress up rather than down and go for neat, clean and ironed at a minimum. Remember that what you see workers wearing on the job might not reflect what the employer expects applicants to wear at an interview, so always dress a little better.

2. Do your hair

Make sure your hair is clean and tidy. If it is long, tie it back so it's not in your eyes. Employers have told us that applicants who have untidy or dirty hair do not leave a good impression.

3. Watch your body language

Employers are impressed by job seekers who:

• smile and are friendly
• make eye contact
• have good posture (it makes you appear more confident).

Practise meeting an employer for the first time in front of a mirror. This can give you immediate feedback on how you appear to an employer.

These tools can help you:

Networking and personal presentation.

Tips to help you network and present you best self to employers.

Personal presentation tips

Tips on presenting well at interview.

Succeeding at job interviews

Use this workbook to help you prepare for a job interview.

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Personal presentation is how you portray and present yourself to other people. It includes how you look, what you say, and what you do, and is all about marketing YOU, the brand that is you.

What others see and hear from you will influence their opinion of you. Good personal presentation is therefore about always showing yourself in the best possible light.

We all know that you only get one chance to make a first impression. Most of us are probably also aware that it takes quite a long time to undo that first impression—and that if it is negative, we may never get the chance to do so. This page explains some of the skills involved in making a good first impression—and then continuing to impress over time.

Understanding Personal Presentation

Personal presentation is about you and how you present yourself to others.

This includes both in everyday situations and when under pressure, for example, at job interviews. It is best thought of as a form of communication , because it always involves at least two people—the person presenting themselves (you) and the person seeing and hearing you.

Personal presentation covers what other people both see and hear. It includes how you look, what you say, and what you do. It therefore requires a wide range of skills, from improving your personal appearance to your communication skills.

However, all these aspects start from one place: you.

To present yourself well and confidently, you need to believe in yourself—or at least, be able to act as if you do.

Perception is Truth

People who present themselves as confident will be perceived as such by others.

There is also plenty of evidence that once we start acting as if we are confident, we generally feel more confident too.

Confidence—but not arrogance—is a very attractive trait. Having a justified belief in yourself and your abilities helps other people to be confident in you too.

Good personal presentation therefore requires good self-esteem and self-confidence. It means that you have to learn about yourself, and understand and accept who you are, both your positives and your negatives, and be comfortable with yourself. This does not, however, mean that you believe that there is nothing that you can improve—but that you are confident in your ability to achieve, and know how to overcome your flaws.

Paradoxically, therefore, personal presentation is actually not about being self-conscious or overly concerned with what others think about you. People who present themselves well generally do so because they believe in themselves, rather than because they are worried about what other people think. These concepts are closely related to Personal Empowerment .

A complete picture—and a cycle

Personal presentation is about conveying appropriate signals for the situation and for the other individuals involved.

People who lack self-esteem and confidence may fail to convey their message effectively or fully utilise their skills and abilities because of the way they present themselves. However, by improving your communication skills and reducing barriers to understanding, you may also improve your self-esteem and confidence.

Our pages: Communication Skills , Barriers to Communication and Improving Self-Esteem provide more information.

Areas of Personal Presentation

Improving personal presentation therefore requires a look at several different areas.

These include:

Self-esteem and self-confidence – how you feel about yourself and your abilities

Personal appearance – how you look, and how other people see you

Non-verbal communication – your body language, voice and facial expressions

Verbal communication – how you speak and use your words to make an impression

Behaviour – how you behave more generally, including politeness.

Self-Esteem and Self-Confidence

Self-esteem and self-confidence are closely related, but not quite the same thing.

Self-esteem is how you see and value yourself .

Self-confidence is believing in or having faith in your ability , rather than yourself as a person.

Neither self-esteem nor self-confidence are static. They vary as a result of numerous factors, including different situations and the presence of different people, personal stress levels and the level of change. Low levels of self-esteem are often associated with low levels of confidence, but those with good self-esteem can also suffer from low confidence.

To improve your self-esteem and self-confidence, spend time thinking about how you value yourself. Remind yourself of what is good about you, and learn to manage the highs and lows of self-esteem. In particular, try to avoid being affected too much by others’ opinions about you.

It is also worth practising coming across as confident even when you are not, because those who appear confident are not only perceived as confident, but often actually become more confident.

See our pages on Improving Self-Esteem and Building Confidence for more discussion, tips and advice on this area.

Personal Appearance and Non-Verbal Communication

Personal appearance is the way that you dress and take care of your general appearance.

Much as we may hate the idea that appearances matter, this is an important factor in personal presentation. Whether you like it or not, others will make judgements about you based on how you look, which includes how you dress and your accessories. It is therefore worth taking time to think about what messages you are sending to others in the way that you dress.

Case study: The ‘gravitas bag’

Louise was a young graduate, working in a government department. She had been working there about two years, and had just started working for a new boss, a woman just a few years older than her.

One day, on the way to an important meeting, Louise’s carrier bag, in which she was carrying her notebook and pens, broke on the bus. Her boss laughed, but said to her, carefully,

“ You know, you ought to think a bit about how what you wear and carry affects what people think about you. I’m not sure it gives quite the right impression to wander into a meeting with pens and books spilling out of a split carrier bag—that’s why I keep a briefcase in my cupboard for the days when I’ve worn a backpack into work. This may sound stupid, but I always feel that people may be judging me because I’m both female and quite young. I don’t want to give them any reason to doubt my professionalism. ”

Neither did Louise. The next weekend, she went shopping. On the Monday, she proudly showed her boss a new handbag and matching briefcase—her ‘gravitas bag’, as she described it.

Your personal appearance is closely related to the body language, gestures and other non-verbal messages that you use.

Many people are unaware of how they are affected by body language, and also how they are affecting others. By being aware of positive and negative non-verbal signals, you can improve your image and the way people perceive you.

There is more about these ideas in our pages on Personal Appearance and Non-Verbal Communication , including specific pages on Body Language and Face and Voice .

Verbal Communication and Effective Speaking

What you say and how you say it are both important aspects of how you are perceived by others.

Verbal communication is all about the words that you choose. Those who are good at verbal communication understand the impact of their particular choice of words and choose the right words for the situation and the audience. They are skilled at getting their message across to others and ensuring that it has been received.

See our pages on Verbal Communication for more.

Good communicators also use their voices effectively to convey their feelings, and to influence their audience. Your voice says a lot about you and learning how to use it more effectively has many benefits. There are a number of aspects to your voice, including accent, tone, pitch and volume. Some of these are easier to change than others, but it is worth thinking about how each of these affects your audience, so that you can learn to use your voice more effectively. 

See our pages Effective Speaking and Non-Verbal Communication: Face and Voice to learn more.

How you behave, and not just how you speak, will leave a strong impression on others.

For example, if you are habitually late, you may give other people the impression that you do not value their time. Good time management skills can therefore be helpful in giving the right impression—as well as enabling you to work more efficiently.

See our pages Time Management and Avoiding Distractions for some ideas of to improve your time management skills.

More crucially, your general politeness—to everyone, and not just people who ‘matter’—will create an important impression about how you value others.  This is an essential element of personal presentation. It pays to consider your manners.

See our page How to be Polite for more.

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Learn more about the key communication skills you need to be a more effective communicator.

Our eBooks are ideal for anyone who wants to learn about or develop their interpersonal skills and are full of easy-to-follow, practical information.

And finally…

It is almost certainly impossible to overestimate the importance of personal presentation, especially in creating a good first impression, but also in giving a longer-term view of yourself.

Improving some fairly basic communication skills and increasing your self-awareness will improve your ability to present yourself well. Knowing that you are more likely to say and do the right things, and look the part, will help to increase your confidence. All these will, in turn, help to ensure that you give the right impression.

This is especially true in more formal situations, culminating in improved communication and therefore better understanding.

Continue to: Personal Appearance Self-Presentation in Presentations

See also: Effective Ways to Present Yourself Well Building a Personal Brand That Will Boost Your Career 8 Ways to Effectively Market Yourself as a Professional

Professionalism and personal presentation

Professionalism.

• Professionalism is crucial for maintaining a high standard of service in the hospitality industry.
• It involves adhering to the industry standards and the specific policies of your workplace.
• Professionalism includes being reliable, showing up to work on time, and carrying out tasks efficiently and effectively.
• Keeping a positive attitude, maintaining composure in stressful situations, and treating both customers and colleagues with respect are also vitally important aspects of professionalism.
• Demonstrating strong problem-solving skills and a strong work ethic shows a high level of professionalism.
• Confidentiality is a key element of professionalism. Personal or sensitive customer information should always be protected and not shared inappropriately.
• Professionalism can enhance your personal reputation, the reputation of the business, and can contribute to career advancement opportunities.

Personal Presentation

• A high standard of personal presentation is vital in the hospitality industry.
• Personal presentation involves maintaining a neat and clean appearance always. Employees should adhere to the company’s dress code policies.
• Good hygiene is essential, including clean hands, short and clean nails, neat and tidy hair, and a fresh-smelling breath.
• Inappropriate attire, poor grooming, and visible tattoos or excessive piercings can be perceived as unprofessional in the hospitality industry.
• The personal presentation can have an impact on customers’ perception of the business. Quality personal presentation can instil trust and confidence from the customers.

Attitude and Behaviour

• A professional should display a positive attitude and behaviour while dealing with customers or colleagues.
• This includes being approachable, courteous, and respectful at all times.
• Show enthusiasm for your role and the services you provide, demonstrating pride in your work.
• Staff should always maintain a calm and polite demeanour, even during stressful situations or challenging interactions.
• Negative attitudes or behaviour such as rudeness, apathy, or emotional outbursts are not acceptable in the hospitality industry.

Knowledge and Skills

• A good understanding of product knowledge is a key aspect of professionalism in hospitality.
• This includes knowing the menu, understanding ingredients, preparation methods, and being able to make suggestions or answer customer inquiries.
• Having a thorough understanding of the facilities and services provided by your workplace is also important.
• Staff should be equipped with basic problem-solving and conflict resolution skills to resolve complaints professionally and effectively.
• Regular training and development opportunities can aid in maintaining an up-to-date knowledge and skillset.

Introduction to front office

Personal presentation for front line staff

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The front office is like first impressions: good or bad, you always remember them. In this lesson, Sofia Barroso Gomez takes you through the importance of presentation and behavioral expectations when working at the front office.

What you'll learn in the Personal presentation for front line staff lesson

• How to present yourself to a hotel's presentation and grooming standards
• Some personal behavior to adopt to present well

Who the Introduction to front office course is for

This online course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front office.

Sofia Barroso Gomez

Other lessons included in this course.

Welcome - Introduction to front office

The front office team

Different guest types

Making guests feel welcome

Types of rooms and service

Front office team communications

Front office presentation and tools

Responding to front office guest complai...

Conclusion - Introduction to front offic...

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Personal Development Resources for Hospitality Professionals

Personal development is a process of assessing life skills , understanding your unique personality, talents and developing them for growth and realization of your full potential. Although personal development is a lifelong process, focusing on personal development early on, is detrimental to your success and happiness in life. So, what are life skills? These are skills, abilities and behaviors learned to help you effectively manage challenges of day to day life; from interaction with others, facing problems to identifying your emotions.

It is known fact that hospitality professionals work long hours. And while at work, you then get pulled into taking care of other people’s need, administrative reporting or paperwork and the day to day details of service. Finding time for personal development may be difficult at times. However, personal development is very important for hospitality professionals and even those who just started a career in hospitality industry.

Ideal hospitality companies and organizations provide personal or individual development plan (IDP) and professional development plan (PDP) to their employees. However, if you are in a place that doesn’t offer any growth or development, you owe it to yourself to create one for you.

Reasons Why Personal Development Is Important?

• Identify skills you need to set your life goals
• Assess current skills and to develop new ones
• Increase self-knowledge and self-awareness
• Build strong identity
• Improve self-esteem and confidence
• Increase your employability
• Helps you set goals for financial freedom
• Enhance quality of life
• Connect to your higher self
• Realization of your dreams and aspirations

RESOURCES FOR PERSONAL DEVELOPMENT

Hospitality Career Focus offers career coaching for individuals which may include personal development plan. However, we recognize that others may prefer to do professional development planning on their own and at their own pace. So, here are non-comprehensive resources to help you start your own personal development plan. These resources can be use by individuals and few for managers/supervisors for their team.

An online learning platform useful for Learning Managers. However, if you are an individual looking to download a free personal development template, you may search in their “resources page” where you can download this template.

Template.Net

More than 100,000 designed templates, you can download individual personal development plan template or if you are a manager/supervisor you can download templates for your team. You may have to subscribe and pay to use this platform. 

Offers colorful and fun templates for vision boards and planners. Some downloads are free.

“Find your strengths with this assessment based on psychologist Martin Seligman’s pioneering research in positive psychology. Understand which strengths you rely on most, how your strengths manifest in your daily life, and how to make the most of your natural gifts.” The assessment is free. This is not just a personality test but assessment of strengths. Knowing your strengths will help you develop it to be successful in life.

CareerPlanner

Career oriented assessment of your interests, abilities, strengths and weaknesses. Hospitality professionals who intend to transition to other careers may benefit from this assessment. The test will show what other jobs are good match for you.

If you want to know more about the world, business, technology, design, entertainment, the mind, etc., this organization is devoted to spreading ideas and inspiration in the form of small and powerful talks.

Skills You Need

A web service that provide free information about essential life skills. Easy to read and browse. 

An online goal setting software that helps you create, manage and track your goals. It helps you get organize in managing your goals. It has free and paid features.

Online tool that allows anyone to train core cognitive abilities. This tool offer games to train your memory, problem solving, flexibility etc., if you are in hospitality, this may help you easily remember names of your guests and solve problems. 

Higher Awareness

Offers some free tools and programs for personal and spiritual development. This resource may help you when looking for a higher purpose in life.

Top Personal Skills That Hospitality Employers Value

• Customer Service
• Communication 
• Interpersonal skills
• Problem solving
• Attention to details
• Cultural and industry awareness
• Flexibility
• Time Management
• Multi-tasking
• Emotional Intelligence
• Stress Management

Your personal development doesn’t need to be tailored to what employers’ value because this is your life’s work. Increasing your chances of being employable is just a byproduct of your development. You can learn anything on daily basis that contributes to your growth as a person. For example, taking on new hobbies, trying new exercise routine, attending retreats, etc. Therefore, managing your personal development according to your truth is important.

How to Manage your Personal Development

• Develop a vision board
• Write down your goals
• Taking an inventory of your skills
• Planning your development
• Stating the process
• Recording your progress
• Reviewing and revising your plans

Hospitality Career Focus – HOSCAF  provides these resources for informational purposes only. We cannot authenticate the accuracy, efficacy, benefits, quality, legality or usefulness of the information provided. The inclusion of these references, including affiliate links, if any, does NOT constitute an endorsement or recommendation by Hospitality Career Focus – HOSCAF . We are not liable for any loses that may occur when you use and engage in these resources . Please do your own research before making any online purchases from these resources and make sure it is right for you.

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How to Create an Elevator Pitch As a Hospitality Professional

• April 7, 2021
• Personal Branding

You’re at a networking event, and the often-dreaded question inevitably pops up.

“So, what do you do?”

Four words, complete dread.  What DO I do?  How do I explain it without boring this person?  Will they understand what it is I do and want to learn more about me?

Enter your Elevator Pitch.  An Elevator Pitch is a brief, compelling speech that clearly outlines what it is that you do and how you help others. When creating your elevator pitch as part of your personal brand, its imperative to include some of your personal brand values as well, especially if your pitch is to create interest and intrigue in you in your career.

Your elevator pitch is a short, succinct way to share your expertise and engage those who do not know you.  Your pitch, regardless of audience, should spark interest and compel your new friends to engage further with you.  An effective speech will leave your new friend feeling excited, and encouraged to continue the dialogue with you afterward. 

The goal of your elevator pitch isn’t to sell, but rather to create interest and move your new friend to the next interaction.  Selling can be done through inquisitive inquiry and additional collateral in subsequent interactions. The goal of the elevator pitch is to get them to that next interaction with you and your product.

Here are some tips on how to create an elevator pitch:

• Decide on your goals for the pitch – For most of us in sales positions, the goal of a pitch when delivered to a potential client is to introduce them to our product or service, but you need to do so in a way that gets you to tips #6 (create interest) and #7 (earn the right to follow up)
• Be clear and easy to understand – Your new friend should walk away with a good understanding of what it is you do.  Your friend should be saying to themselves “oh ya, I get it”, and make a connection with your service.
• Reasonable length – A good elevator pitch should run about 20-40 seconds, or the equivalent of a ride in an elevator. Visualize getting on the elevator on the ground floor, and a stranger (or fellow conference attendee) jumps in with you.
• Ensure your keywords are all included – there are a lot of elements to pack into your 30 seconds, so ensuring you hit all the high notes is essential to creating a lasting impression and the start of a new great relationship; one that is sure to continue with good follow-up.
• Don’t sell during the pitch – The pitch is not where sales are made, but rather they are where relationships begin.  They plant the seed in helping us find common points of interest so the two parties are encouraged to learn more about one another.
• Create interest – The words you choose when delivering your pitch should leave your new friend wanting to learn more about you.  You’ve piqued their interest in some way!
• Earn the privilege for follow-up – The goal of a good elevator pitch is to earn the privilege to continue the conversation after your interaction at the event is over.  Create enough interest to warrant an ask for contact information for follow-up.
• Practice – once you’ve checked all the boxes on the above 7 tips, practice your elevator pitch until it becomes part of your natural speech, versus a rehearsed speech.  Try filming yourself delivering your elevator pitch, or simply practice in a mirror.  Practicing with a peer can also help you both with feedback on your respective pitches.

You may have a variety of elevator pitches prepared for different circumstances; some examples may include more about your product or services, some versions may be more about you and your brand values. It all depends on your audience.  

Whether in-person or virtual, your elevator pitch will help you connect with your new friend, and help communicate how you can be of service.  It’s a natural and authentic extension of your personal brand.

Follow Leanne on LinkedIn

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How Personal Presentation plays an important role in the workplace?

What is personal presentation in the workplace and why is personal presentation important?

What is personal presentation in the workplace?

Personal presentation is how you portray yourself to other people. Your personal presentation includes everything from the way you look , to the way you speak and move . Personal presentation is part of the communication skills, and communication is one of the five important life and work skills you need to build as a professional. Personal presentation means the way you present yourself in everyday situations, including the most stressful ones like job interviews.

Your personal presentation is made of several elements including (but not limited to) the following:

Physical appearance

Your physical appearance is a major part of your personal presentation. It includes everything we can see about you from wearing clean clothes, having clean and brushed hair and being well-groomed to the colour and style of your clothes and accessories.

Body language

Your body language plays an essential part in your personal presentation. From the way you smile to the way you shake hands and your ability to make eye contact, your non-verbal communication significantly impacts your personal presentation.

Attitudes and behaviours

We can consider that your attitudes and behaviours towards situations and people are part of your personal presentation (and your personal branding ) . The way you speak to and get along with others definitely impacts your personal presentation and what people think about you. Are you being friendly, kind and polite every time you can?

Why is personal presentation important?

With the above definition of personal presentation, it seems essential to learn how to give the right impression through how we look, what we say, and what we do .

We know that within the first few seconds, we are judged based on our appearance and body language. No matter how relevant and interesting our message is, if our personal presentation is not appropriate, people will hardly listen to our message. Working on our personal presentation is the first step to develop effective presentation skills .

Our personal presentation is helping us to fit in by following certain codes of conduct and corporate styling principles. When getting ready to facilitate a workshop, I always adapt my personal presentation to the company I visit with a focus on the company’s industry. No matter how comfortable and fashionable my workout outfit looks, it is not relevant or appropriate to my activity.

A few years back, I was helping a client getting back to the workplace as a chef. She was having a multiple of interviews, she had amazing cooking skills but still couldn't find a job. She decided to use my personal branding and image consulting services to boost her success. The first (and last) coaching session was enough to understand what was going wrong and to adjust the situation. My talented coachee came to our session dressed for interviews and I could immediately spot that her issue was based on her personal presentation. She looked beautiful but she was overdressed for the occasion. She was wearing high heels, a lot of make-up, a complicated hairstyle and fake nails. I looked at her from a recruiter’s point of view and understood why nobody would hire her! The only thing a recruiter can think is that she will be late in the morning to get ready, she will then spend hours in the bathroom to stay stunning, she will never be able to stand on those heels all day, and she might lose a nail or two in the cooking pots and plates. My client dressed like that with the best intentions, to give a positive first impression; it was just not appropriate and relevant to the situation. Together, we selected a few appropriate outfits making her look like a chef at work instead of a fashion icon. Immediately after our session, she dared to reapply to her favourite opportunity and successfully got the job. I guess the lesson here is to dress for the occasion .

How to make the most from your personal presentation?

As mentioned above, the best thing to do is to dress for the occasion. Dressing for the occasion doesn’t mean that you need to change your entire style and feel like wearing a Halloween costume every time you get out. Dressing for the occasion is about adapting your own style to the situation . It might mean being more classy, trying to look more serious or professional, or if you are evolving in a creative environment it might mean showing off your creativity.

When feeling lost about the dress code, simply observe people around you; how do people dress on such occasions, what do they wear when working in this company? It will give you some guidance to pick and choose your outfit and accessories.

Because your personal presentation isn’t only about your appearance, you will pay attention to your body language and non-verbal signals as well as your behaviours.

Maud Vanhoutte

Related articles:

Dressing for job interviews: 10 Dos and Don'ts

How to express your style when wearing a medical coat

Why first impression matters

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Personality Development In Hospitality Industry

Introduction.

In the hospitality industry, your personality isn’t just a personal characteristic; it’s a professional asset. The way you interact with guests, manage stress, and carry yourself can significantly impact your career success. This is why personality development is a crucial part of hospitality education, especially in renowned hotel management colleges like  THE HOTEL SCHOOL  in Delhi. In this blog, we will explore the importance of personality development in the hospitality industry and provide some valuable tips for aspiring hoteliers.

What is Personality Development in the Hospitality Industry

Personality development means becoming a better person in many ways, not just talking better. It means improving how you act and feel. This includes understanding emotions, managing stress, and using your body language effectively. In the competitive hospitality industry, having a good personality can make you stand out.

Working on your personality is a continuous process. Even if you already work in the industry, you should constantly work on your personality. Many hotels offer classes and training to help you become a better person in your job.

Hotels often invest in programs to help their staff become better people. These programs can teach you how to talk to people better and handle tough situations. When hotels invest in these programs, it can make guests happier and improve the hotel’s reputation.

Key Personality Traits in the Hotel Industry

Patience:  Guests will have demands and complaints; your patience can turn a negative experience into a positive one.

Attention to Detail:  Small things matter. Whether it’s remembering a guest’s name or their favorite drink, details can make or break a guest’s experience.

Adaptability:  The ability to adapt to different types of guests and situations is crucial.

Teamwork:  Hospitality is a team effort; your ability to work well with others is essential.

Personality Growth Tips for New Hoteliers. 

Embrace Empathy:  Understanding and sharing the feelings of others is crucial in hospitality.

Improve Communication:  Clear and polite communication is essential in any customer-facing role.

Learn Stress Management:  The ability to remain calm under pressure is invaluable.

Develop Emotional Intelligence:  Recognizing your own emotions and those of others can significantly improve your interpersonal skills.

Importance of Soft Skills in Hospitality Industry

Soft skills like active listening, empathy, and effective communication are often considered as important as technical skills in hospitality. These skills can not always be taught in a classroom; they need to be developed and honed over time.

Read more: Importance of  SOFT SKILLS IN HOSPITALITY  blog for more information. 

How Good Personality contributes to your Career. 

Your personality can be a significant factor in your career success. Hotels look for individuals who not only have the technical skills but also the personality traits that align with their brand image. Your ability to interact well with guests, manage stressful situations, and work effectively in a team can make you a valuable asset to any hotel.

Your career in the hotel industry is intrinsically linked to your personality. Whether you’re interacting with guests or working behind the scenes, your personality traits can impact your effectiveness and job satisfaction. This is why many aspiring hoteliers invest in personality development courses and workshops.

Personality Grooming in the Hotel Industry.

Grooming is not just about your physical appearance; it’s also about how you carry yourself. Your posture, your ability to make eye contact, and even your handshake can say a lot about you. Many hotels offer grooming sessions as part of their training programs to help you understand the importance of these subtle cues. Read more about  GROOMING IN THE HOSPITALITY INDUSTRY . 

How The Hotel School Can Help You Build a Great Personality

Hotel Management Course is not just about learning how to manage a hotel. It is also about developing the personal qualities that will help you succeed in the hospitality industry. The Hotel School offers specialized programs aimed at nurturing and refining your personal qualities.

These programs typically encompass modules dedicated to refining your communication abilities, mastering stress management techniques, and boosting emotional intelligence. Moreover, these courses may incorporate practical, real-world scenarios to provide you with opportunities for hands-on practice and skill enhancement.

Here are some of the ways in which The Hotel School can help you build a great personality:

Communication skills:  The Hotel school will teach you how to communicate effectively with people from all walks of life. This includes developing your listening skills, speaking clearly and concisely, and resolving conflict peacefully. Strong communication skills are essential for building relationships, providing excellent customer service, and working effectively as part of a team.

Stress management:  The hospitality industry can be a fast-paced and stressful environment. The Hotel school will teach you how to manage your stress levels effectively so that you can perform your best. This includes developing coping mechanisms, setting priorities, and taking breaks when needed. Strong stress management skills will help you to stay calm and collected under pressure, even when dealing with difficult guests.

Emotional intelligence:  Emotional intelligence is the ability to understand and manage your own emotions, as well as the emotions of others. Hotel school will teach you how to develop your emotional intelligence so that you can build rapport with guests, provide empathetic customer service, and resolve conflicts effectively. Strong emotional intelligence skills will help you to create a positive and welcoming environment for guests.

In addition to these specific skills, The Hotel School can also help you to develop a more well-rounded personality. By interacting with people from different cultures and backgrounds, you will learn to be more open-minded and tolerant. You will also develop a stronger sense of confidence and self-assurance.

If you are interested in a career in the hospitality industry, hotel school is a great way to develop the personal qualities that will help you succeed. By taking advantage of the specialized programs and opportunities offered by hotel schools, you can build a great personality that will make you a valuable asset to any hotel or hospitality company.

Personality development is not just a buzzword; it’s a crucial aspect of a successful career in the hospitality industry. From effective communication to emotional intelligence, the traits you develop can set you apart in this competitive field. Whether you’re an aspiring hotelier or a seasoned professional, focusing on personality development can provide you with the tools you need to succeed.

Frequently Asked Questions

Why is personality development important in the hospitality industry?

Personality development enhances your interpersonal skills, making you more effective in customer-facing roles.

What are some key personality traits for success in hospitality?

Patience, attention to detail, adaptability, and teamwork are some of the key traits.

Do hotel management colleges offer personality development courses?

Yes, many hotel management colleges offer courses focused on enhancing various personality traits.

How can personality development impact my career?

Your personality traits can make you a more effective and valuable member of any hotel team, potentially leading to quicker promotions and higher job satisfaction.

What are some effective ways to develop my personality for a career in hospitality?

Workshops, real-world experience, and even online courses can be effective ways to develop the necessary personality traits.

By focusing on personality development, you’re not just investing in your career; you’re investing in yourself. And in an industry where your personality is your most valuable asset, that investment can pay off in ways you’ve never imagined.

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Why choose us, what sets us apart, affiliated training provider of tourism & hospitality skill council under national council for vocational education and training, 100's of students placed internationally, world class infrastructure with spacious and well-designed labs, achiever of the year award to the hotel school, delhi by tata institute of social science, guest lectures by industry experts on a regular basis, self -initiated/experiential learning through assignments, practicals, and workshops.

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10 Essential Skills and Qualities of Outstanding Hospitality Employees

Although your success in the hospitality industry will be based on your passion and innovativeness, there are certain qualities of a great hospitality employee that are easy to point out or aspire to.  

All Ace hoteliers have a few things in common. If you are a hotelier you would already know the key differences between a successful hotelier and an average bloke at your hotel.  A list of skills for a successful hotel manager must include those mentioned in this post.

What’s that X-Factor in the hospitality industry? How to become an ace hotelier? What hospitality skills need to be developed to give your career new wings?

This is what we discuss in some detail in this post. We have compiled 10 essential hospitality skills and qualities that give a clear competitive edge to hoteliers.

Let’s begin! These qualities of a great hotelier include:

Qualities of a Great Hospitality Employee

1. Dedication

One of the most important qualities of a good hotel manager or hotelier is a commitment to customer satisfaction.  

Without this commitment, one cannot find success in the sector.

A dedicated hospitality employee means business without any fuss.

Working in the Hospitality industry is not everyone’s cup of tea. It is challenging and fun.

Like any other industry, there are Pros and Cons of Working in the hospitality industry .

The dedicated ones stick and succeed while others wither.  

Why is dedication one of the key Traits of great hoteliers?

Well, the level of intensity, effort and energy required to succeed in the hospitality industry can be matched only by the super dedicated ones. I am sure all the hospitality professionals would agree to this.  

2. Great Communication and Language Skills

The most successful individuals in the hospitality sector are great communicators both orally and in writing.

With the advantage of great communication skills, your personality oozes confidence. You can connect with sheer ease with your customers, clients and team members.

This is one of the key qualities of a great hospitality employee.

The benefits of effective communication skills are many and it helps in dealing with internal and external customers alike.

Although it is not a requirement, it pays to have excellent language skills.

This will help you to communicate with guests and customers better and it will also enable you to work anywhere in the world.

In the hotel industry, at times your language skills will help you get higher pay and quicker promotions.

3. Cultural awareness

All Hotels and hospitality organisations expect and welcome guests from all parts of the world.

A high level of cultural awareness is probably the topmost hospitality skill. To succeed as a hotelier, you must have high acceptance from the team and understanding culture helps you get along well with everyone.

Check out the Cultural Iceberg Model (Courtesy- Researchgate ) to know how crucial it is to have a clear understanding of culture and how can that help in organisational success.

Is there an industry more cosmopolitan than the hospitality industry?

Your customers could be from any part of the world and this is equally true for your colleagues.

Because you are constantly dealing with people from all cultures and walks of life, a great employee must practice cultural awareness at all times.

Cultural awareness actually is a necessity for great communication in the hospitality industry.

4. Ability to multi-task

One of the reasons why working in the hospitality industry can be challenging is because it is characterised by chaos.  

To deal with it all, you must be able to multi-task and adapt to the changes as they occur.

In fact, there’s a famous saying in the hotel business arena and it goes like this:

“A good hotelier is a Democrat, a diplomat, an acrobat, an autocrat, and a doormat, all wrapped in one.”

If you speak about one of the Big 5 Personality Traits of Hoteliers , the ability to multitask will be right there on the list. You must be a jack of all trades (in the current era a master in most of them).  

5. A Positive Attitude

To make your guests feel at ease and comfortable in your establishment, you must maintain a positive attitude at all times.

  Not only will this make it easier to do your job, but it will also help you deal with the stresses that come with the job.

A positive attitude is one of the top qualities of a great hospitality employee because it helps you inculcate various other top traits for succeeding in this industry.

6. Emotionally Intelligent

This is one of the most essential hospitality skills in the current era. Emotional intelligence is said to be the missing connection between a strong IQ and real success. We see a lot of intelligent people perform below par while a lot with average intelligence gain extreme success.

According to various published journals:

Developing skills related to Emotional intelligence can help people manage stress, to work better in teams and in becoming a better leader.

All of these are associated with extreme success not only in the hospitality industry but almost everywhere.

The below image explains the importance of Emotional Intelligence in the workplace which reproduces research by Dr Travis Bradberry. Have a look.

7. Being Savvy is an essential hospitality skill

Yes, you can no longer complain that you don’t love technology.

The importance of Information Technology in the hospitality industry is huge. It is one of the success factors for the hospitality industry and thus embracing technology is a key to becoming successful in this industry.

So, no more excuses, please. Get trained in technology if you are not already a tech-savvy hotelier.

Technology in the hospitality industry holds the key to success and competitive sustained advantages. Thus, it becomes even more important for hoteliers to have a technology orientation.

8. Flexibility

As an employee in the field of hospitality, you should be prepared to be flexible at all times.  

You can be called on at any time and you should always be prepared to answer the call.  

Employees in hospitality are also subjected to brutal working schedules so it pays to be flexible.

Workplace Flexibility is key to an organisation’s success in the 21st century and thus embracing flexibility is one of the top qualities of a great hospitality employee.

9. Interpersonal & Networking Skills

Interpersonal skills hold the key to success in the hospitality industry and are a mixture of top traits all employees and managers must have in the workplace and life.

Now, this looks like an obvious one. This is a must in all CVs. However, we are referring to this key hospitality skill in a different context.

It is important for a hotelier to put this skill into practice at work not only with customers but also with team members.

We mention it here because it is a skill that involves effective dealing with a person or multiple people.

It is a combination of several winning hospitality skills which include but are not limited to the below.

• Communication skills
• Problem-Solving Skills
• Persuasiveness
• Assertiveness
• Listening Skills
• Team Building
• Networking & Social

Today, your networks are everything because they encourage customers to keep coming back to your establishment.  

Networking allows you to build a loyal clientele, which is one of the driving forces of hospitality.

Networking skills help a lot if you want to succeed with flying colours in the hospitality industry.  

10. Leadership Skills and  impeccable Organisational Skills

We saved the best for the last, isn’t it?  

Speaking of the hospitality industry, this would come up right there among the top as far as the qualities of a great hospitality employee are concerned.

At times, in the hotel industry, managers like Executive Chefs, Executive housekeepers, Operations Managers etc. have to exhibit excellent leadership skills in order to save the day in a crisis during peak season.

If you are one of the hotel managers, you would have surely experienced such days. Leadership skills help your team stay aligned with the common goal of providing exemplary service.

Thus a good employee must also exhibit great leadership skills so that he or she can make considerable contributions in the industry.

Since you have to be skilled at multi-tasking when working in the hospitality industry, you should also be able to organise effectively.

The ability to organise effectively will help you become more approachable and assertive.

Being approachable and assertive are common leadership traits that every hospitality professional must have to succeed in the era of cutthroat competition.

The success or failure of your operation will depend on how well you organise your team.

Organisational skills are required of almost all professionals but they are critical in hospitality.

Here we go, a list of the top 10 qualities of a great hospitality employee.

It is extremely important for a hotelier to keep assessing himself/herself. Various Self Assessment tools help you strengthen your character and succeed in the hospitality industry which at times can get extremely demanding.

Always evaluating strengths and weaknesses through various self-assessment tools helps hoteliers keep track of their growth and shortcomings.

A colourful and prosperous career is what can be expected by developing various hospitality skills of self-assessment.

Not to forget some of the common traits like Empathy, compassion, ethics, time management etc.

These are prerequisites to be a great hotelier and help you build an amazing career in the hospitality industry .

Whether you are a young manager climbing up the ladders in the hospitality industry or a hotel industry veteran, the qualities mentioned in the post will surely help you in your journey towards success.

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Personalisation in the hospitality industry

An important part of the user experience in any type of business is the personalisation.Today’s customers not only appreciate content that is directed at them but seek and expect it. That is why both hoteliers and OTAs could benefit from including personalised offers and language to attract a wider audience. Today we will discuss some of the ways they can do just that.

What is personalisation?

Firstly, let’s discuss the meaning of the word ÒpersonalisationÓ. It has often been mistaken for ÒcustomisationÓ but these concepts are, in fact, very different from each other. Customisation is changing the existing product or service to better correspond with the customer’s needs. Personalisation is tailoring our product, service or marketing strategy.

The purpose of personalisation is improving the customer’s experience and answering his needs more effectively and in a shorter time. This way interactions between the company and the buyers are easier and the satisfaction of the latter is increased. It is tailoring our offer to our individual customers.

Hotel’s profile

For hotels, it is important to personalise the service for their guests. However, the OTAs can also personalise the experience of the hoteliers. One way to do it is by improving the hotel’s profiles to match their needs. That means, letting them adjust their own accounts to their liking, adding and deleting pictures and information or including additional benefits for the guests. Online booking platforms are the hotels’ advertising tools as well as one of their sales channels. That’s why it is crucial for the hoteliers to match their profiles to their general strategies.

It not only makes their cooperation with the OTA easier but also enhances the user experience for their guests.

A good example is the booking platform Bidroom.com . It doesn’t charge the hoteliers commission for bookings. Instead, the company asking them to offer a discount to the travellers. On the hotel’s profile, the administrator can actually choose the discount percentage and change it any time, even after it has been set. The hoteliers can also add and delete pictures, write their own descriptions and change the number of extra benefits, making their profiles more personal and adjusted to their business model.

Guest experience

What can the hoteliers do to implement personalisation in their customer service when most of them do not have client’s profiles on their websites? Personalise the guest experience of course. Some properties have mastered the art of personalisation by adding little touches to each reservation. That can be as simple as putting a box of chocolates on the bed with a nice welcome card with the guest’s name on it. Even such a little touch can make an enormous difference in the perception of the hotel among its guests.

Another great way to personalise their stay is asking them a few basic questions before their arrival and adjusting their rooms to their preferences. What can that mean? Letting them choose the colour of their sheets or the temperature in the room are just a few of many options.

Guests also appreciate it when hotels do not impose deadlines on them. That means longer breakfast times or maybe a possibility to check-in and check-out at the time that suits them best.

It does not take much for the travellers to feel pampered and distinguished from the other guests.

Personalisation is often the go-to word for the marketers. Most marketing campaigns do not work or have a very poor performance if they are not addressed to the right target group. Customers are bombarded with campaigns, whether they are using a metasearch engine, social media or apps. They see hundreds of promotional posts each day, making them both easily irritable and very picky.

All that makes it very important to either craft your campaigns fit several types of users or only target the group you think may find your ad interesting. Even if someone likes your profile, it does not mean that the same person will like everything you post. Make sure to add more than one criteria to the list when choosing the recipients of your campaign. Additionally, include various types of content on your Facebook, Instagram, Twitter or blog. This way, you ensure that even if not every post will be liked by all your fans, they will essentially find something for themselves on your profile. Not only will they not be annoyed by a company that doesn’t answer their own needs, but they will also be more likely to choose your hotel, believing that you understand them and their expectations.

The importance of personalisation

Most marketers are certain that personalisation is the future of both sales and marketing. The customers know that they have a choice between various companies, and do not have to settle for something that does not suit them. They choose enterprises that know their needs. It has been statistically proven, that they get irritated with content and service which do not fit their expectations. On the other hand, they are more likely to cooperate with a company that seems to know them and adjust to them.

Knowing the previous choices of our customers and their ongoing behaviour is the major part of the XXI century marketing. Personalisation will continue being the key to successfully sell our products and should not be overlooked.

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