business plan for phone repair shop

Cell Phone Repair Business Plan Template

Written by Dave Lavinsky

Cell Phone Repair Business Plan

You’ve come to the right place to create your Cell Phone Repair business plan.

We have helped over 1,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Cell Phone Repair businesses.

Below is a template to help you create each section of your Cell Phone Repair business plan.

Executive Summary

Business overview.

Aurora Phone Repair is a cell phone repair business located in Aurora, IL. We offer a wide suite of services that address the most common issues and damages that occur to cell phones. These include screen repairs, battery replacements, and water damage repairs. In addition to repairs, we also sell a variety of phone accessories, such as cases, screen protectors, and chargers.

Aurora Phone Repair is founded and run by Tim Bradshaw. Tim has been a phone and tech geek for years and has purchased several of the most popular and expensive phones on the market. A year ago, he broke his high-end phone and found that no repair shop was willing to fix it. He was able to repair it on his own and found that his skills exceeded those of local repair shops. That’s when he decided to open his own phone repair shop using his expertise in technology and extensive skill set in fixing electronics. With his skill and the right team, Tim expects his business will become the most popular phone repair business in the area in the next five years.

Product Offering

Aurora Phone Repair is a one-stop shop for all one’s phone repair needs. We can repair nearly everything from a cracked screen to water damage. We will have a full staff of trained professionals with years of experience repairing phones and other electronics. As such, we can repair many of the problems that phones have in their lifetime, including problems our competitors won’t fix. In addition to repairs, we also sell a limited variety of phone accessories, such as earbuds, cases, and chargers.

Customer Focus

Aurora Phone Repair will target phone owners in Aurora, Illinois. In the modern age, this includes nearly all of the population, but we expect most of our customers will be young adults or demographics that can’t afford to replace their phones often. We will also target small and medium-sized businesses that provide their employees with work cell phones. No matter the customer, Aurora Phone Repair will deliver the best communication, service, and results.

Management Team

Aurora Phone Repair is owned and run by Tim Bradshaw, a phone aficionado who has extensive experience repairing and upgrading electronics. He started the business after failing to find a nearby shop that could fix his phone. He was able to fix it himself and found that his skills were superior to many of the local repair shops. After this experience, he decided to open his own repair shop so he could help the residents of Aurora fix their phones.

Success Factors

Aurora Phone Repair will be able to achieve success by offering the following competitive advantages:

• Skilled team of phone repair technicians who will be able to diagnose and repair a wide variety of phone issues in a timely manner.
• Same-day appointments and quick repair services.
• The founder has extensive experience repairing electronics and will only hire staff members who also have years of experience in the industry.
• Competitive pricing along with several promotions and discounts.

Financial Highlights

Aurora Phone Repair is seeking $175,000 in debt financing to launch its phone repair business. The funding will be dedicated to securing the shop location and purchasing phone repair equipment and supplies. Funding will also be dedicated towards three months of overhead costs to include the payroll of the staff and marketing expenses. The breakout of the funding is below:

• Phone repair shop build-out: $50,000
• Equipment, supplies, and materials: $25,000
• Three months of overhead expenses (payroll, utilities): $50,000
• Marketing costs: $25,000
• Working capital: $25,000

The following graph below outlines the pro forma financial projections for Aurora Phone Repair.

Company Overview

Who is aurora phone repair.

Aurora Phone Repair is a cell phone repair business located in Aurora, IL dedicated to providing the best services in the industry. We can repair nearly any common phone damage or issue including screen repairs, battery replacements, and water damage repairs. We have the most experienced staff of professionals in the area and can even repair issues rejected by other phone repair shops. We are committed to providing our customers with the best possible service and only use the highest quality parts and tools to get the job done.

  Aurora Phone Repair is founded and run by Tim Bradshaw. Tim has been a phone and tech geek for years and has purchased several of the most popular and expensive phones on the market. A year ago, he broke his high-end phone and found that no repair shop was willing to fix it. He was able to repair it on his own and found that his skills exceeded those of local repair shops. That’s when he decided to open his own phone repair shop using his expertise in technology and extensive skill set in fixing electronics. With his skill and the right team, Tim expects his business will become the most popular phone repair business in the area in the next five years.

Aurora Phone Repair’s History

Upon surveying the local customer base and finding potential shop locations, Tim Bradshaw incorporated Aurora Phone Repair as an S-Corporation on August 1, 2023.

The business is currently being run out of Tim’s home office, but once the lease on the shop location is finalized, all operations will be run from there.

Since incorporation, Aurora Phone Repair has achieved the following milestones:

• Found a potential location for the shop
• Developed the company’s name, logo, and website
• Created the list of services the company will provide
• Determined equipment and inventory requirements
• Began recruiting key employees

Aurora Phone Repair’s Services

Aurora Phone Repair is a one-stop shop for all of Aurora’s phone repair needs. We offer a wide range of services, including:

• Screen repair
• Battery replacement
• Water damage repair
• Charging port repair
• Speaker repair
• Microphone repair
• Camera repair
• Home button repair
• Power button repair
• Volume button repair
• Back cover replacement

In addition to repairs, we sell a limited selection of phone accessories, including:

• Phone cases
• Screen protectors

Industry Analysis

The cell phone repair industry has experienced overall growth over the past several years. The main reason for this growth is due to inflation. The rising cost of phones is felt by everyone, no matter what model they choose. While simple smartphones cost about $200-300, a good phone will easily cost upwards of $1000. Inflation is making it much harder to replace phones, so many head to phone repair services to fix any issues and keep their phones working for as long as possible. This is further amplified by the staggering minimum wage and high unemployment rate.

Furthermore, though technology is getting more expensive, it is also becoming more replaceable. Many forms of technology begin to show problems within months or a few years of use. As such, many people replace their phones every few years or even yearly. However, many people cannot afford to do this so they either must settle for a less-than-optimal functioning phone or phone repair services.

According to UnivDatos, the Smartphone Repair Market was valued at $185 billion in 2020 and is expected to grow at a CAGR of 5% from now until 2027. This is moderate growth that shows there is demand for these services. As such, we expect that Aurora Phone Repair will be highly profitable over the next several years.

Customer Analysis

Demographic profile of target market.

Customer Segmentation

Aurora Phone Repair will primarily target the following customer profiles:

• Individual cell phone owners
• Lower and middle-class residents
• Small businesses

Competitive Analysis

Direct and indirect competitors.

Aurora Phone Repair will face competition from other companies with similar business profiles. A description of each competitor company is below.

iFix is a cell phone repair company that offers extensive repairs for iPhones. They have a team of certified technicians who can repair any model of iPhone, including the earliest models. The team is highly experienced and is able to repair many issues that even Apple stores won’t resolve. iFix is particularly loved for their pricing, which is much more affordable than other iPhone repair services or purchasing a brand-new phone. Though they are extremely popular, since they only repair iPhones, they will only be a minor competitor for our target demographic.

UBreakIFix is a national chain of phone repair stores that offers same-day repairs for most types of phones. They have a team of certified technicians who can repair both hardware and software issues. UBreakIFix is known for its wide range of services, as well as its friendly and knowledgeable staff. The company is also known for its convenience, offering long hours and multiple locations. UBreakIFix will be our biggest competitor.

Mobile Phone Repair Services

Mobile Phone Repair Services is a local mobile phone repair company that offers repairs for all types of phones. They have a team of experienced technicians who can repair both hardware and software issues. They don’t have a shop location; instead, they offer mobile services to repair phones at customer’s homes or offices. Though these services are highly convenient, they also come with an extra cost. Those who have the time to visit a shop will prefer to save money by getting their phone repaired by Aurora Phone Repair.

Competitive Advantage

Aurora Phone Repair will be able to offer the following advantages over the competition:

• Client-oriented service : Aurora Phone Repair is committed to providing client-oriented service that offers personalized repair services for every client.
• Management : Tim Bradshaw has been extremely successful in repairing phones and other technology and will be able to use his previous experience to grant his clients extensive phone repair services. His unique qualifications will serve customers in a much more sophisticated manner than Aurora Phone Repair’s competitors.
• Affordability : Many people who hire phone repair services do not have much disposable income. Otherwise, they would easily replace their broken phones with new ones. Aurora Phone Repair will offer all of its services at an affordable rate to ensure that our customers never break the bank to get their phones fixed.

Marketing Plan

Brand & value proposition.

Aurora Phone Repair will offer the unique value proposition to its clientele:

• Reliable results in a timely manner for most repairs.
• Competitive pricing and discounts for regular customers.
• Knowledgeable and friendly staff.

Promotions Strategy

The promotions strategy for Aurora Phone Repair is as follows:

Social Media Marketing

The company will enlist the help of a marketing specialist to create accounts on social media platforms such as Linkedin, Twitter, Instagram, Facebook, TikTok, and YouTube. The marketing specialist will ensure Aurora Phone Repair maintains an active social media presence with regular updates and informative content.

Website/SEO Marketing

Aurora Phone Repair will create a company website. The website will be well organized, informative, and list all the services that Aurora Phone Repair is able to provide. The company’s marketing specialist will also manage the company’s website presence with SEO marketing tactics so that when someone types in a search engine “Aurora phone repair shop” or “phone repair shop near me,” Aurora Phone Repair will be listed at the top of the search results.

Word of Mouth/Referrals

Aurora Phone Repair will encourage word-of-mouth marketing from loyal and satisfied clients. The company will incentivize its existing customer base to encourage friends and colleagues to hire our services.

Print Advertising

Aurora Phone Repair will invest in professionally designed print ads to display in programs or flyers and to put in magazines, newspapers, and direct mailers.

The pricing of Aurora Phone Repair will be moderate and on par with competitors so customers feel they receive value when purchasing the company’s superior repair services.

Operations Plan

The operations plan for Aurora Phone Repair is as follows: Operation Functions:

• Tim Bradshaw will be the owner of Aurora Phone Repair. He will run the general operations, help with repairs, and provide customer service. Tim will spend the next several months hiring the following staff:
• Two to four part-time staff to help repair phones and provide customer service.
• A part-time marketing specialist who will manage the marketing and promotional campaigns.
• A part-time accountant who will manage all client invoicing, billing, and payables.

Milestones:

Aurora Phone Repair aims to open in the next six months. The following are the milestones needed in order to obtain this goal.

• 9/1/2023 – Execute lease for prime location.
• 9/15/2023 – Begin build out of repair shop location.
• 10/1/2023 – Hire and train employees.
• 10/15/2023 – Start social media marketing campaign
• 11/1/2023 – Purchase initial inventory of equipment and supplies.
• 11/15/2023 – Grand opening of Aurora Phone Repair.

Tim Bradshaw is the founder and CEO of Aurora Phone Repair. He started the company after his own phone broke and was unable to find a reliable and affordable repair service. Tim saw a need for a better phone repair experience and decided to fill it. He learned how to repair his own phone and then set out to start his own company. Tim is committed to staffing the company with the most experienced repair technicians in the area who can repair nearly any damaged phone they come across.

Though Tim has never run a company of his own, he has considerable experience in repairing and upgrading technology, so he can provide the primary functions of the company. He will hire several other staff who can help him with the aspects of the business he is unfamiliar with, such as marketing and accounting.

Financial Plan

Key revenue & costs.

The revenue drivers for Aurora Phone Repair are the fees charged to customers in exchange for the company’s phone repair services.

The cost drivers will be the overhead costs required in order to staff a phone repair shop. The expenses will be the payroll cost, utilities, phone repair equipment and supplies, and marketing materials.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and pay off the startup business loan.

• Average number of phones serviced per month: 150
• Average cost per repair: $100
• Overhead costs per year: $20,000

Financial Projections

Income statement.

Balance Sheet

Cash Flow Statement

Cell Phone Repair Business Plan FAQs

What is a cell phone repair business plan.

A cell phone repair business plan is a plan to start and/or grow your cell phone repair business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your Cell Phone Repair business plan using our Cell Phone Repair Business Plan Template here .

What are the Main Types of Cell Phone Repair Businesses? 

There are a number of different kinds of cell phone repair businesses , some examples include: Mail-In Cell Phone Repair Service, Brick-and-Mortar Phone Repair Service, and White Label Cell Phone Repair.

How Do You Get Funding for Your Cell Phone Repair Business Plan?

Cell Phone Repair businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start a Cell Phone Repair Business?

Starting a cell phone repair business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Cell Phone Repair Business Plan - The first step in starting a business is to create a detailed cell phone repair business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast. 

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your cell phone repair business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your cell phone repair business is in compliance with local laws.

3. Register Your Cell Phone Repair Business - Once you have chosen a legal structure, the next step is to register your cell phone repair business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws.

4. Identify Financing Options - It’s likely that you’ll need some capital to start your cell phone repair business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms.

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations.

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events.

7. Acquire Necessary Cell Phone Repair Equipment & Supplies - In order to start your cell phone repair business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation.

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your cell phone repair business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising. 

Cell Phone Repair Business Plan [Sample Template]

By: Author Tony Martins Ajaero

Home » Business Plans » Technology Sector

Are you about starting a cell phone repair business? If YES, here is a complete sample cell phone repair business plan template & feasibility study you can use for FREE .

Cell phones are a very essential commodity that nearly every one owns. This is because of the need to keep in touch with people and be abreast with things. This is essentially one of the reasons why there has been the emergence of various cell phone companies.

These experts make sure that they come up with the best technology options for all those who buy their brand. There are times when phones may begin to pose a challenge. Those who already have gone to learn the ropes of how phones are repaired know the importance of solving all phone problems.

One of the ways which you are able to learn how to repair phones is by going to a skill school where you can learn the ropes as well as go to a business school where you can be taught how to manage a business.

A Sample Cell Phone Repair Business Plan Template

1. industry overview.

Cell phones are used for several purposes; basically, people make use of cell phone to keep in touch with their family members and friends and for conducting their businesses et al. Some people have more than one cell phone which are used for different purposes, such as for business and personal use.

Hence, the growing demand of cell phones has indeed open – up a profitable business opportunity cum industry for aspiring entrepreneurs all over the globe. Basically, the cell phones repair services industry repairs, service and maintains cell phones and tablets such as iPads or other similar telecommunication cum electronic devices.

Companies that operate in this industry include physical cell phones repair stores (brick-and-mortar stores) which allow customers to bring in their cell phones for repair and virtual cell phones repair stores (online cell phones repair stores) which allow customers to mail in devices that need repairs.

The Cell Phones Repair Services industry is an open industry hence a low level of market share concentration. Even though large multiservice agencies operate in the industry, revenue is also spread among thousands of small firms and freelancers.

As a matter of fact, no single cell phones repair company can account for more than 5.0 percent of the total revenue generated in the industry. This is the reason why smaller cell phones repair business accounts for a large percent of the players in the cell phones repair services industry.

The industry is still dominated by original equipment manufacturers (OEMs), which are companies that have their own services centers where customers can repair or replace the same products that they purchase from them.

In most cases, because of the warrantee that comes with the cell phones or any devices manufactured by these companies, it is cheaper for them to have their repair cum customer service centers in key cities where they have high market concentration. Such centers could be outsourced or fully managed by the manufacturing company.

Statistics has it that the Cell Phone Repair industry in the united states of America, is worth $4bn, with an estimated growth rate of 1.7 percent. There are about 8,117 legally registered cell phones repair businesses scattered across the United States of America and they are responsible for employing about 21,758 people.

No doubt everybody will quite agree that the cell phones repair services industry has come to stay and of course it is one industry that plays key roles not only in the business world, but also in almost all the aspect of what goes around in our world today as long as cell phones are involved and would need to be repaired, serviced or maintained.

Over and above, the cell phone repair service industry is very open to any aspiring entrepreneur who has acquired the required trainings, skills and perhaps professional certifications to start his or her own cell phones repair business can of course make good money from the industry.

2. Executive Summary

Ariel Cell Phones Repair Shop, LLC is a licensed and standard one stop cell phone repair shop. We have been able to secure a standard and well – positioned office facility in a central business district in Los Angeles – California. We are a cell phone repair company that is set to compete in the highly competitive cell phone repair services industry not only in Los Angeles – California, but also throughout the United States market.

Ariel Cell Phones Repair Shop, LLC will offer all aspect of cell phone repair services such as Repairing cell phones, Repairing smartphones, Repairing tablets, Screen repair, Water damage repair, Battery replacement, Cosmetic damage repair, and other cell phones repair and mobile apps related services.

Our business goal is to become one of the leading cell phone repair shops in Los Angeles and we will make sure that we do all we can to compete favorably with leaders in the industry including cell phone manufacturing companies that are also into cell phone repairs and servicing.

Our workers are going to be selected from a pool of certified and highly experienced cell phone repair engineers and technicians in and around Los Angeles – California and also from any part of the United States of America as the business grows.

We will make sure that we take all the members of our workforce through the required trainings that will position them to meet the expectation of the company and to compete with leading cell phone repair companies in the United States and throughout the globe.

At Ariel Cell Phones Repair Shop, LLC our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely.

We will cultivate a working environment that provides a human, sustainable approach to earning a living, and living in our world, for all our partners, employees and for our clients.

Ariel Cell Phones Repair Shop, LLC is founded by Engr. Donald Clinton a computer cum cell phone engineer per excellence who graduated with from Illinois Institute of Technology (B.Engr. Computer Engineering) and his friend and business partner for many years Kelvin Lindsay (B.Sc. Business Management).

They have a combine experience that can help them build Ariel Cell Phones Repair Shop, LLC to favorably compete with other leading cell phone repair businesses in the United States of America.

3. Our Products and Services

Much more than being in the repair service business, we will offer some cell phone products that will help maximize the phones. Ariel Cell Phones Repair Shop, LLC was established with the aim of maximizing profits in the cell phone repair services industry.

We want to compete favorably with the leading cell phone repair companies in the United States which is why we have but in place a competent quality assurance team that will ensure that every repair jobs carried out or related services rendered meet and even surpass our customers’ expectations.

We will work hard to ensure that Ariel Cell Phones Repair Shop, LLC is not just accepted in Los Angeles – California but also in other cities in the United States of America where we intend opening our outlets. Our products and services are listed below:

• Repairing cell phones
• Repairing smartphones
• Repairing tablets
• Screen repair
• Water damage repair
• Battery replacement
• Cosmetic damage repair
• Other cell phones repair and mobile apps related services

4. Our Mission and Vision Statement

• Our vision is to establish a standard and world class cell phone repair company whose services and brand will not only be accepted in Los Angeles California but also in other cities in the United States of America.
• Our mission is to provide professional cell phone repair services and other related services that will assist cell phones, smart phones and tablets owners in ensuring that their mobile gadgets are always in good shape to help them communicate with their family and friends and also carry out their business.
• We want to build a cell phone repair company that can favorably compete with other leading brands in the cell phone repair services industry.

Our Business Structure

Ariel Cell Phones Repair Shop, LLC, is a cell phone repair company that intends to start small in Los Angeles, but hope to grow big in order to compete favorably with leading cell phone repair companies in the industry both in the United States and on a global stage.

We are aware of the importance of building a solid business structure that can support the picture of the kind of world class business we want to own. This is why we are committed to only hire the best hands within our area of operations.

At Ariel Cell Phones Repair Shop, LLC, we will ensure that we hire people who are qualified, hardworking, creative, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers).

As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more as agreed by the board of trustees of the company. In view of the above, we have decided to hire qualified and competent hands to occupy the following positions;

• Chief Executive Officer
• Head, Technical Services
• Human Resources and Admin Manager
• Sales and Marketing Executive
• Cell Phones Repair and Maintenance Engineers and Technicians (10)

Client Service Executive

5. Job Roles and Responsibilities

Chief Executive Officer – CEO:

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Responsible for providing direction for the business
• Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization

Head, Technical Services:

• Serves as project manager of the organization; works directly with employees
• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Makes certain that the technical department perform efficiently, coordinate employee efforts, and facilitate communications between management and cell phones repairs and maintenance engineers and technicians
• Ensures that the organization work in line with international best practices.

Admin and HR Manager

• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Defining job positions for recruitment and managing interviewing process
• Carrying out staff induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Oversee the smooth running of the daily office activities.

Sales and Marketing Manager

• Manage external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
• Model demographic information and analyze the volumes of transactional data generated by customer
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
• Writing winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Develops, executes and evaluates new plans for expanding increase sales
• Creates new markets cum businesses for the organization
• Empowers and motivates the sales team to meet and surpass agreed targets

Accountant / Cashier:

• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensures compliance with taxation legislation
• Handles all financial transactions for Ariel Cell Phones Repair Shop, LLC
• Serves as internal auditor for Ariel Cell Phones Repair Shop, LLC.

Cell Phones Repair and Maintenance Engineers (2) and Technicians (8)

• Responsible for Repairing cell phones
• Responsible for Repairing smartphones
• Responsible for Repairing tablets
• Responsible for Screen repair
• Handle Water damage repair
• Handle Battery replacement
• Handle Cosmetic damage repair
• Handle any other cell phones repair and mobile apps related services
• Welcomes clients and potential clients by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the creative director in an effective and timely manner
• Consistently stays abreast of any new information on the organizations’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries .

6. SWOT Analysis

We are aware that for any business to be seen as a force to be reckoned with in the market there has to be a high level of acquaintance about the areas of strengths and weaknesses.

Ariel Cell Phones Repair Shop, LLC engaged the services of a core professional in the area of business consulting and structuring to assist our organization in building a well – structured cell phone repair business that can favorably compete in the highly competitive cell phones repair service industry in the United States and the world at large.

Part of what the team of business consultant did was to work with the management of our organization in conducting a comprehensive SWOT analysis for Ariel Cell Phones Repair Shop, LLC. Here is a summary from the result of the SWOT analysis that was conducted on behalf of Ariel Cell Phones Repair Shop, LLC:

Our core strength lies in the power of our team; our workforce. We have a team of certified and highly trained and experience cell phones repair engineers and technicians, a team with excellent qualifications and experience in various niche areas in the cell phones repair service industry.

Aside from the synergy that exists in our carefully selected workforce, our services will be guided by best practices in the industry.

As a new cell phones repair company in Los Angeles – California, it might take some time for our organization to break into the market and gain acceptance especially from top profile clients in the already saturated and highly competitive cell phones repair services industry; that is perhaps our major weakness.

Another weakness is that we may not have the required cash to pump into promoting our business the way we would want to.

• Opportunities:

There are lots of opportunities available in the very competitive cell phone repair business in America. No doubt, the opportunities in the cell phones repair services industry is massive considering the number of individuals who owns cell phones and other mobile communication devices and also those whose businesses depends on cell phones and other mobile communication devices. As a cell phone repair company, we are ready to take advantage of any opportunity that is available in the industry.

There isn’t a business that isn’t faced with challenges because all business at point or the other is faced with the threat situation. Hence, just like any other business, one of the major threats that we are likely going to face is economic downturn.

It is a fact that economic downturn affects purchasing / spending power. Another threat that may likely confront us is the arrival of a new cell phone repair company in same location where our target market exist and who may want to adopt same Business model like us.

7. MARKET ANALYSIS

• Market Trends

The Cell Phone Repair industry has experienced strong growth during the past decade as Smartphone and tablet usage has increased. With the rising popularity of expensive but fragile smartphones, there is indeed a major revenue boost for the industry.

One challenge that might confront players in the this industry is that in the coming years, rapid technological change, the falling price of cell phones and of course rising family and individual incomes are expected to encourage the replacement of mobile devices as against repairing them when they are damaged.

It is obvious that the Cell Phone Repair industry is highly fragmented and small businesses are known to dominate the industry. There are a large number of small companies and non – employers in the industry specializing in cell phone repair services that operate independently and are targeted to serve a small geographic region.

The industry concentration has remained very stable in the last five years, despite the fact that cell phone repair services are generally owned by small, independent operators. Lastly, the cell phones repair services industry will continue to evolve due to the advancement of cell phones technology that makes it to fragile especially the screens.

8. Our Target Market

We are aware that with the right words out there, we will be able to attract all our potential clients within a short period of starting our cell phones repair business in Los Angeles – California. Therefore, we conducted a market survey and feasibility studies and we are certain that there is a wide range of both corporate and individual clients who would need our services from time to time.

In view of that, we have created strategies that will enable us reach out to various corporate organizations and individual who we know can’t afford to do without our services. Below is a list of the people and organizations that we have specifically market our services to;

• Every individual who owns cell phones within our target locations
• Every individual who owns smart phones within our target locations
• Every individual who owns tablets et al with our target locations
• Corporate organization that make use of cell phones, smart phones and tablets to run their businesses.

Our Competitive Advantage

Surviving in the business world as a cell phone repair company requires more than, your expertise, knowing how to deliver standard repairs and maintenance but also how to network with key people that matters; decision makers that can decide who will get a cell phone supply, repair and maintenance contract.

Without a shadow of doubt, there are loads of big time investors (Cell Phones Manufacturing Companies), that have a stake in the cell phones repair services industry; but one thing is certain, there is room big enough to accommodate both the big cell phones repair companies and the small cell phones repair companies.

What smaller cell phones repair companies need to do to survive in the industry is to concentrate on providing cell phones repair, maintenance and installation services to households, individuals, estates, communities, schools, hospitals and hotels et al before bidding for big cell phones supply, repair and maintenance contracts from corporations and government agencies that operate CUG.

We are quite aware that to be highly competitive in the cell phone repair services industry means that you are not only expected to be able to deliver consistent and highly reliable cell phones repair and maintenance jobs, but you must be able to meet set targets.

No one would want to continue to hire your services if don’t always meet up with the target date of completion of projects.

Our competitive advantage lies in the power of our team; our workforce. We have a team of certified and highly trained and experience cell phones repair engineers and technicians, a team with excellent qualifications and experience in various niche areas in the cell phones repair service industry.

Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category (startups cell phones repair businesses in the United States) in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and achieve all our business aims and objectives.

9. SALES AND MARKETING STRATEGY

• Sources of Income

When the issue of funding comes to mind, pone of the things that accompanies that thought is where to get the startup funds from.

Ariel Cell Phones Repair Shop, LLC is established with the aim of maximizing profits in the cell phone repair services industry and we are going to go all the way to ensure that we do all it takes to meet and surpass the expectations of all our clients. Ariel Cell Phones Repair Shop, LLC will generate income by offering the following cell phones repair related services;

10. Sales Forecast

One thing is certain, there would always be cell phones, smart phones and tablets owners who would need the services of cell phones repair companies whenever their devices get damaged or stop working.

We are well positioned to take on the available market in cell phone repair services industry and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow our cell phones repair company to enviable heights.

We have been able to critically examine the cell phones repair market and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projection is based on information gathered on the field and some assumptions that are peculiar to similar startups in Los Angeles – California.

Below is the sales projection for Ariel Cell Phones Repair Shop, LLC, it is based on the location of our business and of course the wide range of our services and target market;

• First Year-: $150,000
• Second Year-: $250,000
• Third Year-: $500,000

N.B : This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same cell phone repair services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

We are not going to take lightly advertisement. This is because we are mindful of the fact that there is stiffer competition in the cell phones repair services industry, hence we have been able to hire some of the best marketing experts to handle our sales and marketing.

Our sales and marketing team will be recruited based on their vast experience in the cell phones repair services industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall business goal of Ariel Cell Phones Repair Shop, LLC.

Our corporate goal is to grow Ariel Cell Phones Repair Shop, LLC to become one of the top 10 cell phones repair services brands in the United States of America which is why we have mapped out strategy that will help us take advantage of the available market and grow to become a major force to reckon with not only in Los Angeles – California but also in other cities in the United States of America where we intend opening our outlets.

Ariel Cell Phones Repair Shop, LLC is set to make use of the following marketing and sales strategies to attract clients;

• Introduce our cell phones repair company by sending introductory letters alongside our brochure to individuals, corporate organizations and key stake holders.
• Advertise our business in relevant business magazines, newspapers, TV stations, and radio station.
• List our business on yellow pages ads (local directories)
• Attend relevant international and local expos, seminars, and business fairs et al
• Create different packages for different category of clients in order to work with their budgets and still deliver excellent services
• Leverage on the internet to promote our business
• Engage direct marketing approach
• Encourage word of mouth marketing from loyal and satisfied clients

11. Publicity and Advertising Strategy

We have been able to work with our brand and publicity consultants to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market.

We are set to become the number one choice for both corporate clients and individual clients in the whole of Los Angeles and beyond which is why we have made provisions for effective publicity and advertisement of our cell phones repair and maintenance company. Below are the platforms we intend to leverage on to promote and advertise Ariel Cell Phones Repair Shop, LLC;

• Place adverts on both print (newspapers and magazines) and electronic media platforms
• Sponsor relevant community based events / programs
• Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, YouTube, Google + et al to promote our services
• Install our Bill Boards on strategic locations all around Los Angeles – California
• Engage in road show from time to time in targeted neighborhoods
• Distribute our fliers and handbills in target areas
• Contact corporate organizations by calling them up and informing them of Ariel Cell Phones Repair Shop, LLC and the services we offer
• List our cell phones repair and maintenance company in local directories / yellow pages
• Advertise our cell phones repair and Maintenance Company in our official website and employ strategies that will help us pull traffic to the site.
• Ensure that all our staff members wear our branded shirts and all our vehicles are well branded with our company logo et al.

12. Our Pricing Strategy

At Ariel Cell Phones Repair Shop, LLC we will keep the prices of our services below the average market rate for all of our customers by keeping our overhead low and by collecting payment in advance especially from corporate organizations who would hire our services. In addition, we will also offer special discounted rates to all our customers at regular intervals.

We are aware that there are some one – off jobs from corporate organizations or government contracts like cell phones, smart phones and tablets supply, repair and maintenance which are always lucrative, we will ensure that we abide by the pricing model that is expected from contractors or organizations that bid for such contracts.

• Payment Options

We want to give pour clients an all-round experience, where we wouldn’t be found wanting for any reason. At Ariel Cell Phones Repair Shop, LLC, our payment policy will be all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that we will make available to our clients;

• Payment by via bank transfer
• Payment via online bank transfer
• Payment via check
• Payment via bank draft
• Payment via mobile money
• Payment with cash

In view of the above, we have chosen banking platforms that will help us achieve our plans with little or no itches.

13. Startup Expenditure (Budget)

In setting up any business, the amount or cost will depend on the approach and scale you want to undertake. If you intend to go big by renting a place, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for workers to be creative and productive.

This means that the start-up can either be low or high depending on your goals, vision and aspirations for your business. Also we plan to work hard so that we can give our clients the best low prices ever. The tools and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked.

As for the detailed cost analysis for starting a standard cell phones repair and maintenance company; it might differ in other countries due to the value of their money. However, this is what it would cost us to setup Ariel Cell Phones Repair Shop, LLC in the United of America;

• Business incorporating fees in the United States of America will cost – $750.
• The budget for Liability insurance, permits and license will cost – $3,500
• Acquiring an office space or warehouse that will accommodate the number of employees for at least 6 months (Re – Construction of the facility inclusive) will cost – $100,000.
• The amount required to purchase the needed software apps, tool box and repair equipment for cell phones and other mobile communications device – $15,000
• Equipping the office (computers, printers, projectors, markers, servers / internet facility, furniture, telephones, filing cabinets, and electronics) will cost – $10,000
• Amount required to purchase the needed software applications – $ 3,500
• Launching an official Website will cost – $500
• Amount need to pay bills and staff members for at least 2 to 3 months – $70,000
• Additional Expenditure such as Business cards, Signage, Adverts and Promotions will cost – $5,000

Going by the report from the market research and feasibility studies conducted, we will need about two hundred and fifty thousand (250,000) U.S. dollars to successfully set – up a large scale and standard cell phone repair and maintenance company in the United States of America.

Generating Funding / Startup Capital for Ariel Cell Phones Repair Shop, LLC

Ariel Cell Phones Repair Shop, LLC is a business that will be owned and managed by Engr. Donald Trump and his friend and business partner for many years Kelvin Lindsay. They are the sole financial of the business which is why they decided to restrict the sourcing of the start – up capital for the business to just three major sources.

These are the areas we intend generating our start – up capital;

• Generate part of the start – up capital from personal savings and sale of his stocks
• Generate part of the start – up capital from friends and other extended family members
• Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $100,000 (Personal savings $70,000 and soft loan from family members $30,000) and we are at the final stages of obtaining a loan facility of $150,000 from our bank. All the papers and document has been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting Ariel Cell Phones Repair Shop, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to offer our cell phone repair and maintenance services a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

Ariel Cell Phones Repair Shop, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare is well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List / Milestone

• Business Name Availability Check:>Completed
• Business Incorporation: Completed
• Opening of Corporate Bank Accounts various banks in the United States: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Securing a standard office facility for our workshop: Completed
• Application for business license and permit: Completed
• Purchase of All form of Insurance for the Business: Completed
• Conducting Feasibility Studies: Completed
• Generating part of the start – up capital from the founders: Completed
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents: In Progress
• Design of Logo for the business: Completed
• Secure trademark for our products: In Progress
• Graphic Designs and Printing of Packaging Marketing / Promotional Materials: Completed
• Recruitment of employees: In Progress
• Purchase of the needed mobile software apps, tool box and other repair equipment
• Purchase of the Needed furniture, office equipment, software applications, electronic appliances and facility facelift: In Progress
• Creating Official Website for the business: In Progress
• Creating Awareness for the business: In Progress
• Health and Safety and Fire Safety Arrangement: In Progress
• Establishing business relationship with vendors and key players in various industries: In Progress

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Cell Phone Repair Business Plan Template

Written by Dave Lavinsky

Cell Phone Repair Business Plan

Over the past 20+ years, we have helped over 1,000 entrepreneurs and business owners create business plans to start and grow their cell phone repair businesses. On this page, we will first give you some background information with regards to the importance of business planning. We will then go through a cell phone repair business plan template step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What is a Cell Phone Repair Business Plan?

A business plan provides a snapshot of your cell phone repair business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategy for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan for a Cell Phone Repair Business

If you’re looking to start a cell phone repair business, or grow your existing cell phone repair business, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your cell phone repair business in order to improve your chances of success. Your cell phone repair business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for Cell Phone Repair Businesses

With regards to funding, the main sources of funding for a cell phone repair business are personal savings, credit cards, bank loans and angel investors. With regards to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to confirm that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for cell phone repair businesses.

Finish Your Business Plan Today!

How to write a business plan for a cell phone repair business.

If you want to start a cell phone repair business or expand your current one, you need a business plan. Below are links to each section of your cell phone repair business plan template:

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of cell phone repair business you are operating and the status. For example, are you a startup, do you have a cell phone repair business that you would like to grow, or are you operating cell phone repair businesses in multiple markets?

Next, provide an overview of each of the subsequent sections of your plan. For example, give a brief overview of the cell phone repair industry. Discuss the type of cell phone repair business you are operating. Detail your direct competitors. Give an overview of your target customers. Provide a snapshot of your marketing plan. Identify the key members of your team. And offer an overview of your financial plan.  

Company Analysis

In your company analysis, you will detail the type of cell phone repair business you are operating.

For example, you might operate one of the following types of cell phone repair businesses:

• Mail-In Cell Phone Repair Service: this type of cell phone repair business allows people to mail their phones in to be repaired, and then mails them back once they are fixed.
• Brick-and-Mortar Phone Repair Service: this type of cell phone repair business occupies its own retail location where customers can bring their broken cell phones in person and pick them up in person as well.
• White Label Cell Phone Repair: this type of business provides cell phone repair services to companies that want to provide phone repair services to their customers under their own business name.

In addition to explaining the type of cell phone repair business you will operate, the Company Analysis section of your business plan needs to provide background on the business.

Include answers to question such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of customers served, number of positive reviews, total number of phones fixed, etc.
• Your legal structure. Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry analysis, you need to provide an overview of the cell phone repair industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the cell phone repair industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your strategy, particularly if your research identifies market trends.

The third reason for market research is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your cell phone repair business plan:

• How big is the cell phone repair industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential market for your cell phone repair business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your cell phone repair business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: electronics stores, digital native cell phone users and older cell phone users.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of cell phone repair business you operate. Clearly, digital natives would respond to different marketing promotions than older cell phone users, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, include a discussion of the ages, genders, locations (if applicable) and income levels of the customers you seek to serve. Because many cell phone repair businesses serve customers living in their same city or town, this type of demographic information is easy to find on government websites.

Psychographic profiles explain the wants and needs of your target customers. The more you can understand and define these needs, the better you will do in attracting and retaining your customers.

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Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other cell phone repair businesses.

Indirect competitors are other options that customers have to purchase from that aren’t direct competitors. This includes cell phone insurance vendors, cell phone retail stores, cell phone manufacturers, and electronics stores. You need to mention such competition as well.

With regards to direct competition, you want to describe the other cell phone repair businesses with which you compete. Most likely, your direct competitors will be cell phone repair businesses located very close to your location.

For each such competitor, provide an overview of their businesses and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as:

• What types of customers do they serve?
• What types of cell phones do they repair?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you provide better repair services?
• Will you provide services that your competitors don’t offer?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.  

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a cell phone repair business plan, your marketing plan should include the following:

Product : In the product section, you should reiterate the type of cell phone repair company that you documented in your Company Analysis. Then, detail the specific products you will be offering. For example, in addition to cell phone repair, will you provide tablet repair or any other services?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your marketing plan, you are presenting the services you offer and their prices.

Place : Place refers to the location of your cell phone repair company. Document your location and mention how the location will impact your success. For example, is your cell phone repair business located in a busy retail district, shopping plaza, mall, etc. Discuss how your location might be the ideal location for your customers.

Promotions : The final part of your cell phone repair marketing plan is the promotions section. Here you will document how you will drive customers to your location(s). The following are some promotional methods you might consider:

• Advertising in local papers and magazines
• Reaching out to local websites
• Social media marketing
• Local radio advertising

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your cell phone repair business, including repairing phones, speaking with customers, point-of-sale service, and marketing.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to repair your 1,000th phone, or when you hope to reach $X in revenue. It could also be when you expect to expand your cell phone repair business to a new city.  

Management Team

To demonstrate your cell phone repair business’ ability to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally you and/or your team members have direct experience in managing cell phone repair businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act like mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing cell phone repair businesses or successfully running small businesses.  

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet and cash flow statements.

Income Statement : an income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenues and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you repair 100 phones per month or per quarter? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets : Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your cell phone repair business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a bank writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement : Your cash flow statement will help determine how much money you need to start or grow your business, and make sure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

In developing your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a cell phone repair business:

• Location build-out including design fees, construction, etc.
• Cost of equipment and supplies
• Payroll or salaries paid to staff
• Business insurance
• Taxes and permits
• Legal expenses

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your office location lease or descriptions of phone repairs you are working on.  

Putting together a business plan for your cell phone repair is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will really understand the cell phone repair industry, your competition, and your customers. You will have developed a marketing plan and will really understand what it takes to launch and grow a successful cell phone repair business.  

Don’t you wish there was a faster, easier way to finish your Cell Phone Repair business plan?

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Other Helpful Business Plan Articles & Templates

How to Start a 7-Figure Cell Phone Repair Business (2024)

This article is all about starting a cell phone repair business that’ll blow all the other repair shops out of the water. Once you start your repair business, you’ll be able to tap into this lucrative customer base. 

And then, as far as earning potential goes, THE SKY’S THE LIMIT! 

To ensure that this article contains the most up-to-date information about cell phone repair, I talked to Joe Pilat, of Joe’s Gaming & Electronics located in Deming, Washington. He owns a business that buys, sells, and repairs brand name electronics—including cell phones.

The name of his business is Joe’s Gaming & Electronics. In just three short years, he turned his business into a multimillion-dollar empire with 30 employees.  Here’s a photo of him and his team: 

Joe’s Story 

Joe began his entrepreneurial journey eight years ago. That’s when a buddy of his gifted him a Game Cube. He tried to sell it to Game Stop, but they only offered him a measly five bucks for it. Joe knew he could get more than this pathetic amount. So, he went home and created an Amazon account to sell the game console. 

Joe quickly found a willing buyer. Although he lost money on the deal because shipping cost him more than he made, Joe still got more than he would have at Game Stop. That single transaction turned him into a raving eCommerce addict.

This utterly transformed his life!

Next, he bought a whole bunch of Nintendo merchandise on Craigslist. That led to him buying more stuff he could flip for cash. His cell phone started blowing up with endless payment notifications, and he soon had a highly profitable business on his hands.

Within two years, he was able to quit his day job. He also dropped out of college, because the experience of selling consumer electronics provided him a real-life educational opportunity college could never compete with. 

Starting a cell phone repair business really isn’t that complicated. 

You just need the right tools, some basic repair skills, and a killer marketing strategy. 

So, what are you waiting for? Let’s get started, so that you too can follow the exact same steps Joe followed to create his own multimillion-dollar cell phone repair business! If you want to watch our interview with Joe, you can do so right here : 

Follow this step-by-step guide to get more information.

Step 1: Come up with a cell phone repair business plan. 

Joe didn’t follow this step. When I asked him about it, he said:

However, you might want to make sure you create one. A business plan takes a vague idea floating around in your head and gives it solidity. It helps ensure that your business model is a viable one. It can be a formalized, highly complex document. Or, it can be a short, outline scribbled on the back of an old envelope. 

Here’s what one looks like: 

Start by figuring out who you’re writing it for. If you’re pitching for investors, include things like return on investment and your exit strategy. If it’s for your own use, you can leave this stuff out. 

Here are some of the sections you might want to make sure you have for your cell phone repair business: 

• EXECUTIVE SUMMARY: This is an expanded version of your elevator pitch, and lists all the reasons you’re writing your business plan. The executive summary is the first thing interested parties will see, but it will be the very last thing you write. Readers will either be captivated by your idea and want to read the rest of the plan, or, they’ll get bored and won’t. 
• BUSINESS DESCRIPTION: This is a concise overview of your cell phone repair business. What is it about your business that’ll make it a runaway success? Describe, in excruciatingly exact detail, how your company is uniquely positioned to meet customers’ needs. 
• OWNERSHIP: This is how you’re going to structure your cell phone repair business. When you’re starting out, you’ll probably be organized as a sole proprietorship. 
• MANAGEMENT AND ORGANIZATION: Who’s running the day-to-day operations of your repair business? Write about the experience of each person running the company, including you–the owner. Interested parties are going to want to know how each team member fits into the organizational structure. 
• MARKETING: How do you plan to promote your cell phone repair business? Write about your marketing strategy and how it’ll drive more customers through the door. Whether it’s by word of mouth, social media, or something else, it’s important to plan it out.

• MARKET ANALYSIS: Here’s where you list five similar repair shops and evaluate how they stack up to your own. Rigorously evaluate your competitors, describe the industry you’re working in, and provide a little info on your target demographic. A fantastic thing to do is to list five repair shops similar to yours and how they stack up. 
• OBJECTIVES: How will you know when your repair business is successful? You won’t know that unless you establish specific metrics. 
• TARGET MARKET: Who’s your ideal customer? List all the attributes you can think of that make up customers you’d think you should be targeting. This is known as a customer avatar. 
• FINANCIAL PROJECTIONS : Here is where you take your objectives and translate them into figures backed by hard data. 
• REQUEST FOR FUNDING: Include current and future funding requests, so investors and lenders will know how much debt you’re potentially taking on. 
• FINANCIALS: Here’s where you’d put your financial projections. Normally, they’ll want to see past financial data, but since you’re just starting this company, that documentation is most likely nonexistent. 

Step 2: Make real-world experience part of your education.  

College might not be the best choice for people who want to be entrepreneurs. 

That’s because entrepreneurs learn best by actually doing things. To become a top-notch business owner, hone your skills by perfecting them out in the real world. 

Ever since that momentous day when he decided to pursue his ambitious dreams, he’s acquired a world-class education without going to college while making TONS of cash in the process. 

Step 3: Get some equipment and supplies. 

If you’re starting a cell phone repair business from scratch, you’ll need some tools. Try to not waste money on cheap ones because they’ll only end up breaking. Joe uses Hakko for all his soldering equipment. As for other types of tools, see what repair industry professionals recommend and buy those. 

As you grow your cell phone repair business and have a little more money in the bank, you’ll be able to afford fancier tools to do fancier repairs with. A piece of equipment might cost several hundred dollars. But if it lets you do cell phone repairs many competitors can’t do, it becomes an excellent investment. 

Step 4: Acquire the necessary skills. 

Starting a cell phone repair business doesn’t require an expensive college degree or a formal training course. Sure–you can go to a cell phone repair school or a technical institute, but you don’t have to. That’s because everything you need to know about mobile repair you can learn from YouTube videos. 

That’s how many cell phone repair shop owners began their entrepreneurial adventure. It’s an incredibly easy way to get started! 

Here’s what Joe had to say about skills: 

Step 5: Find a location that’s right for you. 

When you’re starting a business, you can always run your cell phone repair shop out of your home. That’s what Joe did. He first operated out of his bedroom, then his parent’s garage. What’s great about working from home is you don’t have to shell out a single dime for rent. 

There might come a point when you’ll want a repair shop that’s separate from your residence. This could happen if your cell phone repair business gets way too big to operate out of your garage or bedroom. 

If you’re going to have walk-in traffic for your cell phone repair business, make sure you find a place that’s convenient for customers to get to. 

If you’re only doing mail-order business like Joe does, this won’t be a factor. 

Step 6: Assemble a team of dedicated ninjas. 

When you’re just starting out with your cell phone repair business, you’re probably going to be a company of one. 

However, there might come a time when business is booming so much, you have to bring on additional employees. 

If you want your cell phone repair business to skyrocket to stratospheric heights of success, forge partnerships with people who have a singular passion for your company’s mission. These are the guys (and gals) who are going to make all the work happen. So, make sure you’ve given them everything they need to be resoundingly successful. 

Employees who have a passionate intensity for the work is vastly more important than employees who have skills. Here’s Joe again: 

Step 7: Fund your business with your profits. 

You only need a shoestring budget to fund a cell phone repair business because you only need a minimal amount of inventory and tools. Here’s Joe again on how he funded his own company: 

Step 8: Create an effective marketing strategy. 

Experiment with different marketing strategies for your cell phone repair business and come up with one that’s effective. In Joe’s case, his plan has continuously evolved over the years. His current approach is to let the work speak for itself. He does this by having hundreds of YouTube videos showing people how they can repair their own cell phones and other devices. 

His company has lots of tutorials on how to repair iPhones and other cell phones, Xboxes, wireless earbuds, and so much more. Viewers can purchase the parts and tools they need to complete the repairs. This organic funnel has dramatically increased business revenues. 

Create a brand identity. 

You need to create a brand identity for your cell phone repair business with an eye-catching logo and a compelling description of what you’re all about. Many business owners think that coming up with a company image is only for such corporate behemoths like Walmart, Apple, and Coca-Cola. 

This is outdated thinking! 

These days, even a small business can benefit from creating brand awareness so powerful, it gets customers to sit up and take notice. By making the customer aware of what value they’ll derive from your service, you’ll give your brand awareness an extra “oomph.” 

Joe brilliantly uses his website to build brand awareness. For example, it’s visually elegant, with only two colors that provide an attractive simplicity that draws people in without overwhelming them. 

His “About” story is folksy and humorous. I love these words from his “About” page: 

This kind of language puts a human face on his business. As human beings, we have an intense desire to deal with fellow humans, and not companies that sound emotionless and robotic. 

Step 9: Start out organized and stay that way. 

For Joe, starting out organized and staying that way is the only way to operate a repair shop at optimal levels of efficiency. 

In Joe’s shop, everything is organized to the nth degree. There are QR codes everywhere you look—even on the garbage cans! If you want to learn the most efficient way to do something in Joe’s business, all you have to do is to scan a code. 

Then, a video pops up showing you the best way to do that task! 

Joe put something called a “Kanban card” in every box of parts. “Kanban” means “signboard” or “billboard” in Japanese. Joe and his employees place these Kanban cards exactly at the point in the box when more inventory needs to be reordered. An employee scans the QR code on the card, the vendor receives the order, and more stock is on its way. 

By using a system like this in your cell phone repair business, you’ll never run out of inventory. Never running out of stock means you’ll always have a steady supply of cell phone repair parts to make sure you fulfill customers’ orders. 

Step 10: Learn to delegate. 

One of the most significant challenges Joe faced in his entrepreneurial career was learning how to delegate. It was difficult for him to realize that he couldn’t do everything by himself–that he needed a team of dedicated ninjas he could trust to help him carry out his mission. 

If you want your cell phone repair business to be successful, you’re also going to have to learn how to delegate. When your business grows to the point where you have a whole team of employees, you’re setting yourself up for failure if you continue to do tasks that are better handled by others. 

So, trust your team to help you carry out your mission. 

Step 11: Have a guiding philosophy that permeates every aspect of your repair business. 

Learning about the way Paul Aker uses the Lean philosophy was a life-changing experience for Joe. Lean creates efficiency while eliminating waste. Paul took a concept practiced by many of the world’s top companies and made it easy for the average guy on the street to understand. 

Joe uses the Lean philosophy to try to gain ten-second improvements every single day. He’s got a sign in his cell phone repair shop that beautifully says it all: 

People who want to work for Joe must first listen to Paul’s book, which is free on YouTube. This weeds out those who have a burning passion for improving themselves from those who don’t. If the prospective employee comes back after four hours (which is the length of the book), super excited to work for his repair company, Joe knows that person is a good fit. 

That’s because Joe knows that this individual possesses the energy and drive that’ll make that person an indispensable asset! 

Step 12: Understand the market you’re servicing.

Joe considers this to be one of the most important things you can do to make your business successful. 

He says if you focus more on what the customers want, and less about what you want, you’re going to have a profitable cell phone repair business. You need to understand the consumer —what are they willing to pay for, and how much are they’re willing to pay for it. Once you determine that number, it’s going to be a lot easier to know what value you have in the marketplace. This will make you SO much more confident about your marketing efforts. 

This is the way Joe puts it:

Step 13: Always stay one step ahead of the competition. 

As the owner of a cell phone repair company, you need to always be looking for ways to beat your competitors. 

Here’s what Joe has to say about that: 

For the last three years, his cell phone repair company has been feverishly working on software that automatically sends a shipping label to a customer. The customer can then send his item to the repair center for free from anywhere in the United States. This provides the customer with an end-to-end solution, and they love that. 

This has allowed their mail-in center to grow its revenues fifty times what they were before. 

Although this software has exponentially increased the efficiency of its operation, this system can be replicated by many other repair businesses. However, Joe’s cell phone repair company is leading the pack when it comes to making the customer experience as easy and enjoyable as possible. 

Step 14: Create more income streams by adding more services to your existing ones. 

You might find yourself hitting a profit ceiling if repairing cell phones to good working order is the only service you offer. If that happens, think about branching out from cell phone repair and offer other things to your customers. For example, you can be like Joe, who, in addition to cell phone repair, fixes Fitbits, speakers, headphones, iPads, and more. 

Step 15: Learn from your mentors. 

Joe always looked up to his dad, who had a side business installing HVAC when Joe was just starting on his entrepreneurial journey. When his father turned 55, he decided he was done with his regular job. He then made his side hustle his full-time work

Joe took inspiration from this and decided to do the same thing. Joe’s father’s hard work and determination showed him how incredibly rewarding these traits could be in business.

On a more strategic level, Paul Akers was a tremendous help for Joe. Lean manufacturing powerfully transformed Joe’s cell phone repair business. Joe knows that incremental improvements lead to lasting success, and Joe’s company has greatly benefited as a result. We highly recommend that you watch Part 1 and Part 2 our interview with Joe on the topic of lean manufacturing. Here’s the preview of it below:

Step 16: Be persistent. 

The first thing you’re going to have to do is to when starting a business is to work on your mindset so that you’re like the T-1000 robot from Terminator 2. This was the prototype Terminator sent by Skynet and made from something called a “mimetic polyalloy.”

This formidable liquid metal monstrosity relentlessly pursued Arnold despite having numerous obstacles thrown at him. And even when Mr. Schwarzenegger blasted the entity into a trillion nanoparticles with his trusty 1887 Winchester 12-gauge shotgun, the mechanical shapeshifter always managed to put himself back together again. This is the kind of determination you’ll need to have if you want your cell phone repair business to be a smash success. 

Here’s how Joe puts it: 

What’s the downside of a cellphone repair business? 

• THIRD-PARTY LIMITATIONS: Many cell phone brands won’t let a third party business repair their stuff. However, Apple allows independent repair shops to repair out-of-warranty iPhones if they have an Apple-certified technician on staff. The only problem is that new phones are off limits, and the certification is expensive. 
• LOCATION ISSUES : If you’re working from home, there’s going to be distractions galore, so you won’t get as much done as you would working at an office. On the other hand, if you work out of a dedicated storefront, you’ll be incurring a mortgage or lease expense. 
• MARKETING EXPENSE: If you’re not careful, marketing costs can quickly add up. Billboard and radio ads, mass mailings, and Google AdWords can be expensive. If you’re creative, you can effectively market your cell phone repair business with little money—you can even start on a shoestring budget. 
• EQUIPMENT COST: When you’re just starting out repairing cell phones, you’ll have to buy some basic equipment. While some stuff is cheap, other stuff can be quite expensive. 

How much does a cell phone repair business make? 

How much you make depends on how many cell phone repairs you can do and how good your supply chain is. However, many cell phone repair businesses have HUGE profit margins. 

When you start a cell phone repair business, you might see a profitability rate between 80 and 100%! If you charge an average of $75 per repair and do 15 repairs each week, your weekly gross earnings will be $1,125. With an 80% margin, your weekly profit would be $900. 

Not too shabby! 

There are also cell phone accessories to sell, which will increase your bottom line even more. Of course, if you’re ambitious like Joe, you can scale your business to stratospheric heights. Then, there’s no limit to how much you can make! 

Is mobile repair a good business? 

Joe got into business because he loves to help people. Here’s what he has to say about that: 

If you provide your customers with impeccable service, assemble a team of employees who care deeply about your company’s mission, and establish good procedures, chances are good your repair business will be successful. 

Get started now with your cell phone repair business, and you too can scale to unimaginable heights! 

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This blog is a goldmine for anyone considering starting a cell phone repair business, offering comprehensive insights and guidance. It covers essential aspects such as market analysis, business models, and marketing strategies, providing a roadmap for success. The inclusion of real-life examples and case studies adds practical value, helping readers understand the nuances of the industry. With clear and actionable advice, aspiring entrepreneurs can navigate challenges and capitalize on opportunities in the competitive market. Overall, an invaluable resource for anyone venturing into the lucrative field of cell phone repair.

I would like to own a business, but I have no experience.

Going to a technical institute or a phone repair school would be best to acquire technical skills needed for phone repairs. YouTube is a great place to learn but most people are practical learners not visual learners.

I agree most people are practical learners, but they can learn the practical skills via YouTube by repairing their own phones or friends phones before starting a business.

What Joe has been able to achieve is nothing short of amazing! He's is probably one in a million whos been able to grow his company and build such large team in electronics repair niche in just 3 years. With a little bit of persistence and perspiration anything could be achieved!

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How to Start a Phone Repair Business

Main Sections In This Post Steps to Starting a Phone Repair Business Points to Consider Knowledge Is Power Featured Video

In this post, you’ll find a step-by-step guide to starting a phone repair business.

In addition, we will give you an overview of what you can expect from operating a phone repair business and help you make better decisions and gain clarity.

You can access the latest resources in our “Knowledge Is Power” section, which can be used during the startup phase and once your phone repair business is fully operational.

There is an abundance of information available to explore. If you like this post, consider sharing it with others and bookmarking it for future reference.

Let’s get started with the steps.

The Steps to Start Your Phone Repair Business

Below are the steps to starting a phone repair business.

Each step is linked to a specific section, allowing you to jump to your desired section or scroll to follow the steps in order.

• An Overview of What You’re Getting Into
• Phone Repair Business Overview
• Researching Your Phone Repair Business
• Looking Startup and Operating Costs
• Creating Your Mission Statement
• Creating A Unique Selling Proposition (USP)
• Choose a Phone Repair Business Name
• Register Your Company
• Create Your Corporate Identity
• Writing a Business Plan
• Banking Considerations
• Getting the Funds for Your Operation
• Software Setup
• Business Insurance Considerations
• Supplier and Service Provider Considerations
• Setting Your Prices
• Physical Setup
• Creating a Website
• Hiring Employees
• Getting Customers Through the Door

1. An Overview of What You’re Getting Into

It is essential to have a strong understanding of what you’re getting into. The more you know what to expect, the better your decisions will be and the fewer surprises you’ll encounter.

Before starting your phone repair business, there are many points to consider, the pros and cons of owning and operating your business, how passionate you are about your business, getting the right advice, and more.

When you consider these crucial points, you’ll better understand what you are getting into and can avoid many problems you could encounter if you bypass these issues.

Take the time to look at these considerations from the following link before starting your business, and you will gain the information to help you make the right decisions.

See our page on Critical Points to Consider before starting your business.

2. Gaining an Overview of Owning a Phone Repair Business

Next, let’s discuss the issues that will give you an overview of what to expect from owning and running a phone repair business.

In this step, we will be looking at the following sections:

a.) A Quick Overview of Owning a Phone Repair Business b.) Phone Repair Business Models c.) Challenges You Could Face When Starting and Operating a Phone Repair Business

a.) A Quick Overview of Owning a Phone Repair Business

A phone repair business specializes in diagnosing and fixing issues related to mobile phones.

This can include hardware problems like broken screens, battery replacements, and malfunctioning charging ports, as well as software issues such as system crashes, data recovery , and virus removal.

Such businesses cater to the urgent need for functional communication devices, offering services to individuals and corporate clients.

The scope of services can range from quick, on-the-spot repairs to more complex procedures requiring detailed work and parts replacement.

Daily Operations and Management Tasks

Customer Service

• Interacting with customers to understand the problem with their device.
• Providing estimates for repair costs and timeframes.

Repair Work

• Conducting diagnostics to identify the issue.
• Performing repairs, from simple screen replacements to more complex internal fixes.
• Updating software, restoring data, or removing viruses as needed.

Inventory Management

• Keeping track of parts and supplies inventory.
• Ordering new stock and managing relationships with suppliers.

Quality Control

• Testing repaired phones to ensure they are fully functional before returning them to the customer.
• Guaranteeing the quality of work and offering warranties for services provided.

Bookkeeping and Administrative Duties

• Managing appointments and walk-in customers.
• Handling billing, invoicing, and payment processing.
• Keeping accurate records of repairs, customer details, and financial transactions.

Marketing and Customer Retention

• Implementing strategies to attract new customers, such as social media advertising, promotional offers, and partnerships with local businesses.
• Engaging with previous customers through follow-up communications, loyalty programs , and excellent customer service to encourage repeat business.

Technical Training and Development

• Staying informed about new phone models and repair techniques.
• Investing in continuous learning and certification for staff to maintain high service standards.

Running a phone repair business requires a balance of technical skills, customer service, inventory management, and marketing acumen.

Success hinges on the ability to offer reliable, efficient services that meet the evolving needs of consumers in a technology-driven world.

b.) Phone Repair Business Models

Types of Setups and Business Models for a Phone Repair Business

Retail Storefront

• Operates from a physical location where customers can walk in with their devices for repair.
• Allows for face-to-face interaction and immediate service.

Mobile Repair Service

• Provides on-site repair services by traveling to the customer’s location.
• Offers convenience, especially for busy individuals or corporate clients.

Mail-In Service

• Customers mail their devices to the repair service, which then returns the device post-repair.
• Suitable for customers in remote locations or those unable to visit a physical store.

Kiosk or Booth

• Small setup in malls or busy public areas focusing on quick repairs.
• Targets customers needing immediate, less complex services.

Business Models

Service Fees

• Charging for labor and parts based on the type and complexity of the repair.
• May include a diagnostic fee.

Membership or Subscription

• Offers regular maintenance, software updates, and priority service for a recurring fee.
• Appeals to businesses or heavy users requiring constant uptime.

Warranty and Insurance Services

• Providing repair services as part of warranty fulfillment for manufacturers or as part of insurance packages.
• Requires partnerships with manufacturers or insurance companies.

Choosing a suitable business model from the beginning is crucial, as switching your model later is more challenging. Focusing on a niche allows you to adapt your products and services to a specific group of customers.

Consider becoming a specialist instead of trying to be a business that offers everything to everyone. Identifying a business model that feels right to you is essential and can give you a better chance of succeeding.

c.) Challenges You Could Face When Starting and Operating a Phone Repair Business

Challenges During the Startup Phase

Capital and Financial Management

• Securing sufficient capital for initial setup, including tools, inventory, and space rental.
• Budgeting effectively to cover operating costs before achieving profitability.

Market Penetration

• Building a client base in a competitive market with established players.
• Differentiating the business through unique selling propositions.

Technical Expertise and Training

• Acquiring the necessary technical skills and knowledge to repair a wide range of devices.
• Keeping up with technological advancements and new repair techniques.

Supply Chain Management

• Establishing reliable supply chains for quality parts and components.
• Managing inventory levels to balance demand without overstocking.

Regulatory Compliance and Licensing

• Navigating local regulations, obtaining necessary business licenses, and ensuring compliance with environmental regulations for disposing of electronic waste.

Challenges When the Business Is Open and Operating

Customer Service and Satisfaction

• Ensuring consistent high-quality repairs to build trust and retain customers.
• Handling customer complaints and warranty claims effectively.

Operational Efficiency

• Managing workflow and turnaround times to meet customer expectations.
• Balancing walk-in clients and scheduled repairs without overcommitting.

Technology and Market Evolution

• Adapting to rapid changes in technology and consumer preferences.
• Investing in new tools and training to repair the latest devices.

Marketing and Branding

• Continuously engaging in marketing efforts to attract new customers.
• Building and maintaining a strong brand presence online and offline.

Financial Stability

• Managing cash flow to cover variable costs and planning for growth or expansion.
• Dealing with the impact of economic downturns or shifts in consumer behavior.

Choosing a suitable business model and addressing these challenges from the outset is crucial.

Developing strategies to overcome them is essential for ensuring long-term success and stability in the phone repair business.

3. Research

Quality information plays a significant role in achieving success.

Continuous research is vital. The more you know, the easier it is to operate your business.

a.) Demand, the Competition and Your Location b.) Target Audience

a.) Demand, the Competition and Your Location

Phone Repair Business: Supply, Demand, Competition, and Location

Before launching a phone repair business, it’s critical to assess the demand for the services you intend to offer. High-quality services at competitive prices are foundational, yet these alone do not guarantee success.

An insufficient demand can precipitate the premature closure of the business, leaving the owner with unsustainable debts. Thus, a detailed analysis of the demand within the intended market is a prerequisite for business viability.

Market Saturation

Market saturation is another pivotal factor. It measures the extent to which the market can absorb more of the same or similar products or services.

A saturated market presents formidable challenges in acquiring significant market share unless the business distinguishes itself through unique offerings.

The risk of competitors replicating innovative ideas is also higher in saturated markets, potentially diminishing the original business’s market share.

Competition

Understanding the competitive landscape is essential. A comprehensive analysis of competitors, their offerings, strengths, and weaknesses provides insights into potential market gaps.

Such analysis aids in strategizing on whether to directly confront competitors or to carve out a niche market by offering distinctive services.

Choosing Your Location

Selecting an optimal location is a delicate balance between demand, competition, and cost-effectiveness.

While populous areas may offer more exposure and potential customers, they often come with higher operational costs. Conversely, less expensive locations might reduce operational expenses but could suffer from insufficient customer volume.

Thus, the location decision should factor in the potential customer base against the backdrop of competition and operational costs to ensure business sustainability and profitability.

The success of a phone repair business significantly hinges on a nuanced understanding of supply, demand, competition, and the strategic choice of location.

A thorough market analysis is indispensable for identifying a location that offers a viable balance between customer demand and competition, ensuring the business’s growth and sustainability.

For more, see the Demand for Your Products and Services and Choosing The Best Location for Your Business.

b.) Target Audience

Understanding your target audience is a critical aspect of running a successful business.

It allows for the adaptation and tailoring of products, services, and offers to meet the specific needs and preferences of your customer base.

Here are the key benefits:

• Enhanced Product Relevance : By understanding the nuances of your target audience’s needs and preferences, you can develop products and services that are more closely aligned with what they are actively seeking.
• Efficient Resource Allocation : Knowledge of your target audience enables you to concentrate resources on products and services with the highest demand, thereby maximizing return on investment.
• Improved Customer Satisfaction : Tailoring your offerings to meet the expectations of your target audience enhances customer satisfaction and loyalty, which are pivotal for long-term business success .
• Competitive Advantage : A deep understanding of your target audience can provide insights that set your business apart from competitors, offering a unique value proposition to your customers.

Target Market Ideas for a Phone Repair Business:

• Individuals with High Smartphone Usage : Professionals who rely on their smartphones for work, including real estate agents, sales professionals, and freelancers.
• Tech-Savvy Young Adults and Students : This demographic frequently uses smartphones and is more likely to seek repairs to extend device lifespan.
• Parents with Young Children : Looking for cost-effective solutions to repair devices damaged by accidents.
• Elderly Smartphone Users : Who may require screen replacements or software assistance.
• Small and Medium-Sized Businesses : Especially those that provide company phones to employees and require maintenance and repair services.
• Educational Institutions : Schools and colleges that use tablets or smartphones as educational tools and need regular repair services.
• Resellers of Refurbished Phones : Businesses that refurbish and sell used phones often need repair services to restore devices to a sellable condition.

4. Looking Startup and Operating Cost:

Understanding the financial aspect of your business and making good decisions based on the facts are crucial factors in succeeding.

You will struggle to manage a successful operation without investing the time and effort necessary to understand the financials of your phone repair business.

This section has a lot to cover, and these are critical steps in starting and operating your business.

The section is broken up into the following:

a.) Start-up Cost:

In this step, we will look at the importance of getting accurate estimates and a simple list to help you understand your needs.

b.) Monthly Expenses:

Expenses must be monitored, or the operation could be jeopardized. A sample list of monthly expenses is provided, which can be used to generate ideas for your setup.

c.) Best Practices

Well take a look at what you can do to ensure you are always on top of the financial well being of your operation.

Let’s get started!

a.) Start-Up Costs:

Startup Cost Estimation for a Phone Repair Business

Introduction

Accurate estimation of startup costs is crucial for the smooth transition from planning to operation of a phone repair business.

An underestimation can lead to a shortage of funds, hindering the business’s opening, while an overestimation can portray the business as a high-risk venture.

Costs are influenced by several factors including the business model, operational scale, location, employment strategy, equipment procurement, and rental agreements.

Factors Influencing Startup Costs

• Business Model and Operation Size : Determines the scale of investment in terms of inventory, workspace, and technology.
• Location : Rental costs vary significantly by location, affecting the overall startup budget.
• Employment Strategy : Deciding between hiring employees or operating independently impacts labor costs.
• Equipment : Choices between new or used equipment influence the initial financial outlay.
• Rental vs. Ownership : Opting to rent a space or purchase outright can significantly affect startup expenses.

Estimation Process

To estimate startup costs effectively:

• List Necessary Resources : Compile a comprehensive list of everything required to start and run your phone repair business.
• Research and Price Acquisition : Obtain current prices for each listed item, including equipment, rent, utilities, and labor costs.
• Adjust for Unforeseen Expenses : As research progresses, additional expenses may emerge. It’s important to adjust your estimate to accommodate these unforeseen costs.

Considerations for Sample Estimates

It’s important to acknowledge that no generic estimate can accurately predict the exact startup costs for a phone repair business due to the variability in business setups and operational requirements.

However, examining sample estimates from similar businesses can provide a benchmark. These samples should serve as a guide rather than a definitive cost structure due to the unique nature of each startup’s circumstances.

Accurately estimating startup costs requires diligent research and a thorough understanding of the various factors that influence these expenses.

By systematically listing and pricing out all necessary components, prospective business owners can gauge the viability of a phone repair venture and plan their financial strategy accordingly.

Sample List: Startup Costs for a Phone Repair Business

The purpose of the list below is to focus on the items more than the numbers because these are general samples, and your figures will be different.

• Business Registration and Licenses : $200 – $500
• Legal Fees (Incorporation, Contracts) : $500 – $1,500
• First Month’s Rent: $1,500 – $3,000
• Security Deposit: $1,000 – $2,000
• Repair Tools and Kits: $500 – $1,500
• Diagnostic Equipment: $1,000 – $3,000
• Inventory (Spare Parts, Screens) : $2,000 – $5,000
• Furniture and Fixtures (Counters, Shelving) : $500 – $1,500
• Computer and Software (POS System, Inventory Management) : $1,000 – $2,000
• Website Development and Online Presence : $500 – $2,000
• Marketing and Advertising : $500 – $1,500
• Insurance (Liability, Property) : $500 – $1,500
• Initial Working Capital : $2,000 – $5,000
• Miscellaneous Expenses (Signage, Utilities Setup) : $200 – $500

Grand Total : $10,700 – $28,000

These estimates can vary based on factors like location, quality of equipment, and scale of the business.

It’s essential to conduct thorough research and create a detailed budget plan before launching the business.

For more, refer to our article on Estimating Startup Costs.

b.) Monthly Operating Costs:

Monthly Expenses in a Phone Repair Business

Monthly expenses for a phone repair business are influenced by various factors, including operational scale, staffing decisions, and location. As with startup costs, these variables significantly impact ongoing operational expenses.

Key Variables

• Operational Model : Choosing between running the business independently and having a fully staffed operation affects monthly payroll and related expenses.
• Business Location : The cost of operating in a high-traffic area compared to a less central location can dramatically differ, influencing rent and utility expenses.

Examples of Monthly Expenses

Monthly expenses extend across several categories, each essential for maintaining business operations:

• Utilities : Electricity, water, and internet services are necessary for day-to-day operations.
• Payroll : Salaries, wages, and benefits for staff, if employed.
• Operating Costs : Expenses related to the core activities of the business, including inventory replenishment, equipment maintenance, and software subscriptions.
• Marketing : Costs associated with advertising and promotional activities to attract and retain customers.
• Loan Payments : If the business was started with borrowed capital, monthly loan payments could constitute a significant expense.
• Rent : Monthly lease payments for the business location.
• Insurance : Necessary to protect the business against liability and property damage.
• Repairs and Maintenance : Regular maintenance of equipment and the facility to ensure operational efficiency.

Strategies to Manage Expenses

Maintaining a balance between minimizing costs and preserving quality, customer service, and productivity is crucial. Consider the following strategies:

• Cost-Benefit Analysis : Regularly assess each expense for its return on investment, eliminating or reducing those that do not contribute to business objectives.
• Efficiency Improvements : Invest in technology or processes that streamline operations and reduce costs over time.
• Strategic Location Choice : Consider the trade-offs between rent in high-traffic areas and potential revenue increases due to greater visibility.

Effective management of monthly expenses requires careful consideration of the business’s operational model, location, and the balance between cost-saving measures and the quality of service and products offered.

A disciplined approach to monitoring and adjusting these expenses can significantly impact the financial health and sustainability of a phone repair business.

Sample List of Monthly Expenses for a Mid-Sized Phone Repair Business

Again, the purpose of the list below is to focus on the items in the list more than the numbers. The numbers are a general idea, and your numbers will differ.

• Rent/Lease : $1,500 – $3,000
• Utilities (electricity, water, internet) : $200 – $400
• Insurance (business liability, property) : $100 – $300
• Equipment Maintenance/Replacement : $200 – $500
• Inventory Restocking : $1,000 – $3,000
• Employee Payroll : $3,000 – $6,000
• Website Maintenance/Hosting : $50 – $150
• Software Subscriptions (POS, Accounting) : $100 – $300
• Loan Repayments : $500 – $1,000
• Taxes : $500 – $1,500
• Professional Memberships/Subscriptions : $50 – $150
• Miscellaneous Expenses : $200 – $500

Grand Total : $7,800 – $17,300

These estimates may vary depending on location, business scale, and specific circumstances. It’s crucial to keep detailed records and adjust these estimates based on actual expenses incurred.

c.) Best  Practices

Effective financial management is crucial for your business. By doing so, you will clearly understand its performance.

With this information and understanding you will have the ability to to manage your business with more control.

For more, see, Critical Points About Small Business Finances

5. Create Your Mission Statement

A mission statement serves as a guiding principle for a phone repair business, defining its purpose and value proposition.

It ensures the business stays focused on delivering its primary benefit to customers and the community.

Examples of Mission Statements for a Phone Repair Business:

• “Empowering individuals and businesses by providing efficient and reliable phone repair solutions, ensuring seamless connectivity in today’s digital world.”
• “Committed to delivering exceptional phone repair services with unmatched expertise and integrity, restoring devices to their optimal functionality.”
• “Dedicated to serving our community by offering affordable and timely phone repair solutions, keeping individuals connected and productive.”
• “Striving to be the trusted partner for phone repair needs, delivering quality service and peace of mind to every customer.”
• “Our mission is to provide fast, reliable, and affordable phone repair services, ensuring our customers stay connected without interruption.”

For more, see How To Create a Mission Statement.

6. Creating A Unique Selling Proposition (USP)

A Unique Selling Proposition (USP) is essential for differentiating a phone repair business in a competitive market.

It helps identify and create unique features or benefits that set the business apart from competitors, attracting customers and fostering brand loyalty.

Examples of USPs for a Phone Repair Business:

• “Same-day Repair Service: Get your phone fixed within hours, ensuring minimal downtime.”
• “Lifetime Warranty on Repairs: We stand by the quality of our work with a guarantee that lasts.”
• “Exclusive VIP Membership: Access priority service and discounts with our membership program.”
• “Eco-Friendly Repairs: We use sustainable practices and recycled parts to minimize environmental impact.”
• “Free Diagnostic Testing: Know exactly what’s wrong with your device before committing to repairs.”

7. Choose a Business Name

Choosing a Name for Your Phone Repair Business

Selecting a name for your phone repair business requires careful consideration.

Opt for a catchy and industry-appropriate title that’s easy to pronounce and memorable. Since business names are often long-term investments, take your time to ensure the chosen name aligns with your brand identity.

Additionally, securing a matching domain name is crucial for establishing an online presence and reaching customers effectively.

Verify the availability of the chosen name to avoid legal issues and confusion with existing businesses.

Here Is a List of Sample Phone Repair Business Names:

• PhoneFix Pros
• MobileTech Solutions
• FixMyDevice
• QuickFix Repairs
• SmartFix Center
• DeviceDoctor
• TechWizard Repair
• RapidRepair Services
• MobileMastermind
• GadgetGenius Repair
• PhoneReboot Solutions
• ExpressPhone Fix
• RepairTech Hub
• SwiftCell Repairs
• DeviceRescue
• PhoneRevive Center
• TechRestore Solutions
• MobileMenders
• RepairWorks Plus
• GizmoFix Specialists
• MobileMagic Repairs
• CellSwift Solutions
• TechTonic Repairs
• SpeedyDevice Fix
• GadgetGurus Repair
• FixItFast Services
• MobileMedic Repair
• DeviceDiagnostics

This list can stimulate your creativity and aid in crafting an original name that resonates with your business vision.

For more, see the following articles:

• How To Register a Business Name
• Registering a Domain Name For Your Business

8. Register Your Company

Ensuring legality is imperative for a phone repair business:

Consult Professionals: Seek advice to optimize tax benefits, manage liability, and ensure compliance with regulations.

Common Registrations:

• Business Structure Registration: Choose from sole proprietorship, partnership, LLC, or corporation.
• Employer Identification Number (EIN): Required for tax purposes, even for sole proprietors.
• State Business Registration: Register your business with the state where you operate.

Permits and Licenses:

• Business License: Essential for operating legally.
• Sales Tax Permit: Required for collecting and remitting sales tax.
• Zoning Permit: Ensures compliance with local zoning regulations.
• Waste Disposal Permit: If handling electronic waste, obtain relevant permits.
• Health Department Permit: Necessary for businesses dealing with repairs involving hazardous materials.

Registration:

• How to Register Your Business
• How To Register a DBA
• How to Register a Trademark
• How to Get a Business License

Business Structures:

• How to Choose a Business Structure
• Pros & Cons of a Sole Proprietorship
• How To Form an LLC
• How To Register a Business Partnership
• How To Form a Corporation
• How To Choose a Business Registration Service

9. Create Your Corporate Identity

A Corporate ID, or Corporate Identity, encompasses various design elements representing your business, including the logo, business cards, website, signage, stationery, and promotional materials.

Consistency in design across these components is crucial for making a professional impression on both potential and current customers.

You can see our pages for an overview of your logo , business cards , website , and business sign , or see A Complete Introduction to Corporate Identity Packages.

10. Writing a Business Plan

Importance of a Business Plan:

• Essential for financing and investor pitches.
• Guides business operations during startup and beyond.
• Presents a vision of the fully operational business.

Creating a Business Plan:

• Requires time, consideration, and effort.
• Provides clarity on startup requirements and business vision.

Options for Development:

• Write from scratch, hire a professional, use a template, or utilize business plan software.
• Active participation crucial, especially when hiring a professional.

Adaptability and Optimization:

• Business plan and operations likely to change over time.
• Regular review and updates ensure alignment with evolving business needs.

Business Plan Sample Template for a Phone Repair Business

Below is a business plan that serves as a template.

You can adapt it to fit your phone repair business.

1. Executive Summary:

• Brief overview of the business concept.
• Mission statement.
• Business objectives and goals.
• Summary of key highlights from each section.

2. Business Description:

• Detailed description of the phone repair business.
• Market analysis.
• Target market demographics.
• Competitive analysis.

3. Products and Services:

• Overview of phone repair services offered.
• Description of additional products or services, such as accessory sales.
• Unique selling propositions.

4. Market Analysis:

• Analysis of the phone repair industry.
• Market trends and growth projections.
• Customer needs and preferences.
• Identification of target market segments.

5. Marketing and Sales Strategy:

• Marketing objectives.
• Promotional strategies, including online and offline tactics.
• Pricing strategy.
• Sales forecast and distribution channels.

6. Operational Plan:

• Description of business operations.
• Location and facilities.
• Equipment and technology requirements.
• Suppliers and vendors.

7. Management and Organization:

• Organizational structure.
• Management team profiles and responsibilities.
• Staffing plan and hiring strategy.
• Employee training and development.

8. Financial Plan:

• Startup costs and funding requirements.
• Revenue projections.
• Break-even analysis.
• Cash flow forecast.
• Profit and loss statement.
• Balance sheet.
• Financial assumptions.

9. Appendices:

• Supporting documents, such as resumes, licenses, permits, and contracts.
• Market research data.
• Sample marketing materials.
• Additional financial projections or analysis.

See How to Write a Business Plan for information on creating yours.

11. Banking Considerations

When choosing a bank for your phone repair business, opt for a nearby bank specializing in small businesses, known for its solid reputation and robust financial services.

Develop a professional rapport with your banker to receive ongoing support and streamline applications. Separate your business and personal transactions with a dedicated business account for easier expense tracking and tax filing.

Additionally, ensure you have a merchant account or service to accept credit and debit cards, enhancing sales and customer convenience.

For more, see How to Open a Business Bank Account. You may also want to look at What Is a Merchant Account and How to Get One.

12. Getting the Funds for Your Operation

When meeting with a loan officer, several considerations are crucial:

• Loan Purpose: Clearly articulate the purpose of the loan, specifying it’s for initiating a phone repair business.
• Business Plan: Present a comprehensive business plan outlining your business model, market analysis, financial projections, and repayment strategy.
• Credit History: Be prepared to discuss your personal and business credit history, highlighting any relevant strengths and addressing any weaknesses.
• Collateral: Understand the potential collateral requirements and be prepared to offer assets as security for the loan.
• Repayment Ability: Demonstrate your ability to repay the loan by providing evidence of steady income or projected cash flow from the business.

Documents needed to apply for a new phone repair business loan typically include:

• Business Plan: A detailed business plan outlining your business concept, target market, competition analysis, marketing strategy, and financial projections.
• Personal and Business Financial Statements: Provide personal financial statements, including assets, liabilities, income, and expenses. Additionally, include business financial statements, such as balance sheets, income statements, and cash flow projections.
• Credit History: Submit personal and business credit reports to demonstrate your creditworthiness and financial responsibility.
• Legal Documents: Include legal documents such as business licenses, permits, registrations, and any contracts or agreements relevant to the business.
• Collateral Documentation: If offering collateral, provide documentation such as property deeds, vehicle titles, or other asset certificates.
• Tax Returns: Furnish personal and business tax returns for the past few years to verify income and financial stability.
• Identification: Present valid identification documents, such as driver’s license, passport, or government-issued ID, to verify your identity.

For more, see the following:

• Getting a Small Business Loan
• SBA Small Business Grants
• Search: Phone Repair Business Start-up Loans
• Search: Grants For a Phone Repair Business

13. Software Setup

Researching Software for Business Operations:

• Implementation Ease: Prioritize software that is easy to implement from the outset to avoid the hassle of switching systems later.
• Company Reliability: Opt for software from reputable companies with a history of providing reliable support for long-term dependability.
• Demo Availability: Take advantage of software demos to assess functionality and suitability before making a purchase.
• Reviews and Forums: Gather insights from software reviews and forums to understand user experiences and potential issues.
• Training Options: Identify software providers offering comprehensive training programs to maximize utilization and efficiency.
• Financial Management Software: Explore options for expense tracking and financial document preparation to facilitate tax filing processes.

Types of Software for Phone Repair Business:

• Inventory Management Software: Tracks inventory levels, parts, and supplies for efficient stock management.
• Customer Relationship Management (CRM) Software: Manages customer interactions, inquiries, and service history for personalized customer support.
• Appointment Scheduling Software: Streamlines appointment booking, technician scheduling, and service allocation.
• Point of Sale (POS) Software: Facilitates transactions, invoicing, and payment processing for seamless customer transactions.
• Accounting Software: Handles financial record-keeping, expense tracking, and tax preparation for accurate financial management.
• Repair Tracking Software: Monitors repair orders, status updates, and service timelines for effective repair management.

Diagnostic Software:

• Device Testing and Diagnostics: Enables thorough testing and diagnosis of phone hardware and software issues to identify problems accurately.
• Troubleshooting Capabilities: Provides diagnostic tools and utilities to troubleshoot common phone issues, including connectivity issues, software glitches, and hardware malfunctions.
• Data Analysis and Reporting: Offers data analysis features to generate comprehensive reports on device health, diagnostic results, and recommended repairs.
• Integration with Repair Workflow: Integrates seamlessly with repair workflow processes to streamline diagnostics, repair tasks, and service delivery.
• Compatibility with Multiple Devices: Supports diagnostics for a wide range of phone models, brands, and operating systems to cater to diverse customer needs.
• Regular Updates and Maintenance: Ensures regular updates and maintenance to keep diagnostic software up-to-date with the latest device models, technologies, and diagnostic techniques.

Check out Google’s latest search results for software packages for a phone repair business.

14. Get The Right Business Insurance

Importance of Business Insurance:

• Protection Against Incidents: Insurance safeguards against unforeseen events that could disrupt business operations or result in financial loss.
• Coverage for Various Entities: Insurance extends coverage to customers, employees, proprietors, premises, and property.
• Professional Liability Insurance: Essential for protection against legal claims arising from errors, negligence, or malpractice in professional services.
• Interruption Insurance: Provides financial assistance in the event of business interruption due to covered incidents, ensuring continuity of operations.
• Home-Based Business Considerations: Operating from home requires careful consideration of insurance implications, as it may affect existing home insurance policies.

Selecting Adequate Coverage:

• Assess Risks: Identify potential risks and liabilities specific to the phone repair business.
• Consult Insurance Broker: Seek guidance from a knowledgeable insurance broker to understand coverage options and ensure comprehensive protection.
• Customized Policies: Tailor insurance policies to address the unique needs and risks of the phone repair business.
• Regular Review: Periodically review insurance coverage to accommodate business growth, changes in operations, or evolving risks.
• Legal Compliance: Ensure compliance with legal requirements and regulations governing business insurance in your jurisdiction.

Recommended Insurance Types:

• General Liability Insurance: Protects against third-party claims for bodily injury, property damage, or advertising injury.
• Property Insurance: Covers damage or loss of physical assets, including equipment, inventory, and fixtures.
• Workers’ Compensation Insurance: Mandatory coverage for businesses with employees, providing benefits for work-related injuries or illnesses.
• Cyber Liability Insurance: Safeguards against data breaches, cyber-attacks, and other digital threats that could compromise sensitive information.
• Business Interruption Insurance: Offers financial support during periods of forced closure or operational disruption due to covered incidents.

For more, see What to Know About Business Insurance . You can also browse the latest Google search results for phone repair business insurance .

15. Suppliers and Service Providers

Building Relationships with Suppliers:

• Reliability and Trustworthiness: Dependable suppliers ensure consistent access to necessary resources.
• Competitive Pricing: Suppliers offering competitive rates enable cost savings and improved profit margins.
• Smooth Operations: Ensuring a steady supply of essential supplies and services keeps business operations running smoothly.
• Mutual Benefit: Maintaining respectful and mutually beneficial relationships fosters long-term partnerships.

Items and Services from Suppliers:

• Mobile phone replacement parts (screens, batteries, components)
• Repair tools and equipment (screwdrivers, soldering irons, diagnostic tools)
• Protective gear (gloves, safety glasses)
• Cleaning supplies (alcohol wipes, compressed air)
• Packaging materials (boxes, bubble wrap)
• Technical support services
• Training programs for staff
• Warranty services for parts and repairs

For more information, see How To Choose a Supplier.

16. Setting Prices

Benefits of Researching Pricing:

• Avoiding Loss of Sales: By understanding market pricing, you can set competitive rates and avoid pricing yourself out of the market.
• Maintaining Profitability: Research helps strike a balance between attracting customers and ensuring profitability.
• Demonstrating Value: Proper pricing reflects the value you offer, leading to customer satisfaction and loyalty.

See the following for more:

• Setting the Price of Your Products and Services
• Search Results for Pricing Strategies for a Phone Repair Business.

17. Physical Setup

Phone Repair Business Layout:

• Consider the flow of workstations to optimize productivity and organization.
• Ensure sufficient space for equipment, tools, and inventory.
• Implement safety measures to prevent accidents and ensure compliance with regulations.

Business Signs:

• Install a prominent main business sign for easy visibility and recognition.
• Add signs to all relevant locations, including exits and specific areas like repair stations.
• Well-designed signs enhance professionalism and contribute to a positive customer impression.

Your Office Setup:

• Efficiently manage your business operations, which can be time-consuming.
• Maintain an organized office space to streamline tasks and boost productivity.
• Equip your office with essential tools, software, and resources necessary for effective business management.
• Considerations for the Setup of Your Office
• Considerations for Your Company Sign.

18. Creating a Website

A website serves as the primary point of contact for your phone repair business, offering essential information about your products, services, and promotions.

Unlike social media accounts, a website provides full ownership and control when you host and register a domain name.

Additionally, it serves as a valuable marketing tool, enabling you to blog about industry insights and tips, thereby building trust and positioning yourself as an expert in the eyes of your customers.

For more, see How to Build a Website for Your Business .

19. Hiring Employees

Running a Phone Repair Business Alone:

• Cost Management: Running the business alone initially helps in minimizing expenses, especially concerning payroll.
• Manageability: It’s a viable option if you can effectively manage all aspects of the business independently.
• Employee Hiring: As the business grows, managing operations alone may become impractical, necessitating the hiring of employees.
• Importance of Hiring: Hiring qualified personnel with good work ethics is crucial to ensure smooth business operations.

Job Positions or Outsourced Services for a Growing Phone Repair Business:

• Technician: Hiring additional technicians to handle repair tasks as the volume of repairs increases.
• Customer Service Representative: Employing staff to handle customer inquiries, appointments, and feedback.
• Administrative Assistant: Hiring administrative staff to assist with paperwork, scheduling, and other administrative tasks.
• Marketing Specialist: Bringing in a marketing expert to develop and implement marketing strategies to attract more customers.
• Accountant/Bookkeeper: Outsourcing accounting and bookkeeping services to ensure accurate financial records and tax compliance.
• IT Support: Engaging IT professionals to manage the technological aspects of the business, including software updates and data security.
• Inventory Manager: Employing someone to oversee inventory management, including ordering supplies and tracking stock levels.
• Cleaning and Maintenance Services: Outsourcing cleaning and maintenance services to keep the premises clean and equipment well-maintained.

For more, see How and When to Hire a New Employee.

20. Getting Customers Through the Door

When you have reached this step, your business is set up and ready to go, with one more final step, which is important: getting customers through the door.

There are numerous ways to do this, like advertising, having a grand opening , word of mouth, etc.

The following sections will give you a few ideas to spark your creativity and draw attention to your new phone repair business.

In this step, we’ll cover the following sections:

a.) Marketing Considerations b.) The Market Can Guide You c.) Sample Ad Ideas d.) Joint Venture Ideas

Let’s dig a little deeper into the following sections.

a.) Marketing Considerations

Attracting Customers to Your Phone Repair Business:

• Building Reputation: Establishing a good reputation over time makes attracting customers easier.
• Continuous Marketing: Marketing efforts should be ongoing to maintain visibility in the market.
• Experience and Effectiveness: With time, you gain more experience in marketing, which enhances effectiveness.
• Investment in Marketing: Investing in effective marketing techniques directly correlates with increased revenue.
• Agency or Expert Assistance: While not always necessary, employing a marketing agency or expert can be beneficial when suitable.
• Simplified Approach: Simplify marketing by focusing on raising awareness of your business whenever possible.

Simple Methods for Marketing:

• Social Media: Utilize platforms like Facebook, Instagram, and X to showcase your services and engage with potential customers.
• Local Networking: Attend community events, join local business groups, and network with other businesses to spread the word about your services.
• Referral Programs: Implement referral programs to incentivize existing customers to refer new clients to your business.
• Flyers and Posters: Distribute flyers and posters in local areas frequented by your target audience to raise awareness of your services.
• Customer Testimonials: Display customer testimonials on your website and social media platforms to build trust and credibility with potential customers.

See How To Get Customers Through the Door and our marketing section for ideas on promoting your business.

b.) The Market Can Guide You

Market Awareness in Business:

• Customer Preferences: Pay attention to what your customers want, even if it differs from your initial plans.
• Market Demand: Be aware of variations or additional services/products that the market is showing a demand for.
• Adaptability: While it’s essential to stick to your business plan, be open to adapting if the market demands it.
• Opportunity vs. Resistance: Evaluate the potential opportunities presented by market demand versus the resistance to change.
• Thrive vs. Missed Opportunities: Ignoring market signs could result in missed opportunities for your business to thrive.
• Business Decision: Ultimately, the decision rests with you, but consider the implications of ignoring market demands on your business’s long-term success.

c.) Sample Ad Ideas

Display Ad 1: Headline: “Expert Phone Repair Services Near You!”

Content: “Trust our skilled technicians to fix your phone quickly and affordably. From cracked screens to battery replacements, we handle it all.

Visit us today for reliable repairs and exceptional customer service.”

Display Ad 2: Headline: “Get Your Phone Fixed Fast!”

Content: “Don’t let a broken phone slow you down. Our experienced team offers same-day repairs for common issues like water damage, software glitches, and more.

Visit us now for prompt and professional service.”

Display Ad 3: Headline: “Cracked Screen? We’ve Got You Covered!”

Content: “Say goodbye to unsightly cracks with our expert screen repair services. Our technicians use high-quality parts and precision techniques to restore your phone’s display to like-new condition.

Visit us today for a flawless fix.”

Display Ad 4: Headline: “Quality Repairs, Affordable Prices!”

Content: “Don’t break the bank on phone repairs. Our shop offers competitive pricing on all services, without compromising on quality. Trust us to deliver top-notch repairs at prices you’ll love.

Visit us now for a quote.”

Display Ad 5: Headline: “Protect Your Investment with Professional Repairs”

Content: “Your phone is valuable, so trust it to the experts. Our certified technicians have the skills and expertise to diagnose and fix any issue, ensuring your device stays in top condition.

Visit us today for peace of mind.”

d.) Joint Venture Ideas

• Electronics Retailers : Partner with electronics retailers to offer repair services for smartphones and other devices sold in their stores. This arrangement can help retailers enhance their customer service and provide added value to their customers.
• Cellular Service Providers : Collaborate with cellular service providers to offer repair services to their customers. By partnering with phone carriers, you can tap into a large customer base and gain access to potential clients seeking repair services for their devices.
• Computer Repair Shops : Form a joint venture with computer repair shops to expand your service offerings. Many computer repair businesses may not specialize in phone repairs, making them potential partners for collaboration and cross-referrals.
• Accessories Stores : Approach stores that sell phone accessories, such as cases, chargers, and screen protectors, to establish a joint venture. Offering repair services alongside accessory sales can create a one-stop shop for customers’ needs and increase foot traffic to both businesses.
• Small Business Associations : Collaborate with local small business associations to offer discounted repair services to their members. This partnership can help you reach a broader audience of small business owners who rely on smartphones for their business operations.
• Mobile App Developers : Partner with mobile app developers to offer testing and troubleshooting services for new app releases. As mobile technology continues to evolve, there is a growing demand for reliable testing services, presenting an opportunity for joint ventures in this niche market.
• Insurance Companies : Explore joint ventures with insurance companies to provide repair services for insured devices. Offering repair services as part of an insurance package can attract customers seeking comprehensive coverage for their electronic devices.
• Mobile Device Manufacturers : Consider partnering with mobile device manufacturers to provide warranty repair services for their products. This collaboration can enhance the manufacturer’s customer support offerings and provide an additional revenue stream for your business.
• Local Businesses and Restaurants : Collaborate with local businesses and restaurants to offer repair services on-site or through promotional events. By partnering with establishments frequented by your target customers, you can increase visibility and attract new clients through joint marketing efforts.

Also see How To Create A Joint Venture

Points To Consider

Next, for your phone repair business, let’s review essential points to consider

We will cover sections, including tips to improve the setup of your phone repair business, equipment, alternatives to starting from scratch, and more.

After that, you’ll reach the “Knowledge Is Power” segment, where you can access resources containing valuable information.

Key Points to Succeed in a Phone Repair Business

Critical Points to Succeed in the Setup Phase of a Phone Repair Business:

• Market Research : Conduct thorough market research to understand the demand for phone repair services in your area, identify competitors, and assess potential customer needs.
• Business Plan : Develop a comprehensive business plan outlining your objectives, target market, pricing strategy, marketing plan , and financial projections.
• Legal and Regulatory Compliance : Ensure compliance with local regulations and obtain necessary licenses and permits to operate a phone repair business legally.
• Location Selection : Choose a strategic location with high foot traffic, visibility, and accessibility to target customers. Consider proximity to suppliers and competitors.
• Equipment and Supplies : Invest in quality repair tools, diagnostic equipment, and replacement parts to provide reliable repair services. Establish relationships with suppliers for consistent inventory.
• Training and Certification : Acquire necessary technical skills and certifications to perform phone repairs competently. Invest in training programs or courses to enhance your expertise.
• Brand Development : Create a strong brand identity with a memorable logo, signage, and marketing materials. Develop a professional website and establish an online presence to attract customers.
• Financial Management : Set up accounting systems, budgeting processes, and pricing structures to manage finances effectively. Secure funding or financing options to cover startup costs and initial expenses.

Critical Points to Succeed in the Operation Phase of a Phone Repair Business:

• Quality Service Delivery : Maintain high standards of repair quality and customer service to build a positive reputation and foster customer loyalty.
• Staffing and Training : Recruit skilled technicians and provide ongoing training and professional development opportunities to ensure proficiency in repair techniques and customer interactions.
• Inventory Management : Implement efficient inventory management practices to optimize stock levels, minimize waste, and ensure timely availability of replacement parts.
• Customer Relationship Management : Establish effective communication channels and processes to address customer inquiries, complaints, and feedback promptly. Prioritize customer satisfaction to encourage repeat business and referrals.
• Marketing and Promotion : Continue marketing efforts to attract new customers and retain existing ones. Utilize digital marketing channels, such as social media, email campaigns, and search engine optimization, to reach target audiences effectively.
• Employee Turnover Management : Develop strategies to reduce employee turnover , such as offering competitive wages, benefits, and opportunities for career advancement. Implement succession planning to mitigate disruptions caused by staff departures.
• Continuous Improvement : Monitor business performance , analyze key metrics, and identify areas for improvement. Adapt to market trends, technological advancements, and customer preferences to stay competitive in the industry.
• Adaptability and Flexibility : Remain agile and responsive to changes in the business environment, such as shifts in consumer behavior, industry regulations, or economic conditions. Stay proactive in addressing challenges and seizing opportunities for growth.

Making Your Phone Repair Business Stand Out

To make a Phone Repair Business stand out, several strategies can be employed:

• Specialize in Niche Services : Focus on specific phone models or repair types that are in high demand but not commonly offered by competitors. This specialization can attract customers looking for expertise in a particular area.
• Exceptional Customer Service : Provide outstanding customer service by offering fast turnaround times, clear communication throughout the repair process, and warranties on repairs. Creating a positive customer experience can lead to repeat business and referrals.
• Quality Parts and Repairs : Use high-quality replacement parts and ensure repairs are done accurately and effectively. Customers value reliability and durability, so delivering superior repair services can set your business apart from others.
• Competitive Pricing : Offer competitive pricing while maintaining quality to attract budget-conscious customers. Providing transparent pricing and offering discounts or promotions can also help attract new customers.
• Online Presence and Marketing : Establish a strong online presence through a professional website and active social media accounts. Utilize digital marketing strategies such as search engine optimization (SEO) and targeted advertising to reach potential customers effectively.
• Community Engagement : Get involved in the local community by sponsoring events, participating in fundraisers, or offering repair workshops. Building relationships with local businesses and residents can increase brand visibility and loyalty.

For add-ons to enhance a Phone Repair Business:

• Accessories Sales : Offer a range of phone accessories such as cases, screen protectors, chargers, and headphones. Upselling accessories along with repairs can increase revenue and provide additional value to customers.
• Device Protection Plans : Provide customers with the option to purchase device protection plans that cover future repairs or replacements. This can provide peace of mind to customers and generate recurring revenue for the business.
• Mobile Device Buyback Program : Implement a buyback program where customers can sell their old devices to the business for cash or store credit. This can attract customers looking to upgrade their devices and provide inventory for refurbishment or resale.
• Tech Support Services : Offer tech support services such as software troubleshooting, data recovery, and device optimization. This can appeal to customers seeking comprehensive assistance beyond basic repairs.
• Device Customization : Provide customization services such as custom phone skins, engraving, or personalized accessories. Offering unique customization options can attract customers looking to personalize their devices and differentiate your business from competitors.

Hours of Operation:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Equipment and Supplies

A List of Equipment and Supplies to Consider for a Phone Repair Business:

• Workbench : A sturdy surface for conducting repairs.
• Tool Kit : Includes screwdrivers, spudgers, tweezers, suction cups, and other specialized tools for disassembling and repairing phones.
• Magnifying Lamp : Provides magnification and illumination for intricate repairs.
• Antistatic Mat : Prevents electrostatic discharge that could damage sensitive phone components.
• Antistatic Wrist Strap : Grounds the technician to prevent static electricity buildup.
• Microscope : Offers high magnification for detailed inspection of tiny components.
• Ultrasonic Cleaner : Uses sound waves to clean small parts effectively.
• Heat Gun or Hot Plate : Used for removing adhesives and opening sealed phone components.
• Desoldering Station : Equipment for removing and replacing soldered components.
• Phone Testing Equipment : Includes multimeter, battery tester, and other diagnostic tools.
• UV Light and Adhesive : Used for curing adhesive during screen repairs.
• Ergonomic Chair : Provides comfort during long hours of repair work.
• Storage Solutions : Cabinets, drawers, and organizers for storing tools and parts.
• Computer and Software : Necessary for accessing repair guides, diagnostic software, and managing business operations.
• Printer and Label Maker : Used for printing invoices, labels, and other documents.
• Cleaning Supplies : Alcohol wipes, microfiber cloths, and compressed air for cleaning phones and work surfaces.
• Safety Equipment : Safety goggles, gloves, and face masks to protect against hazards.
• Backup Power Supply : Uninterruptible power supply (UPS) to prevent data loss during power outages.
• Consumables : Adhesives, tapes, screws, and other replacement parts commonly used in repairs.
• Office Supplies : Pens, paper, notebooks, and other stationery for administrative tasks.
• Surge Protector : Protects equipment from electrical surges and spikes.
• Security System : Surveillance cameras and alarms to secure the premises and deter theft.

See the latest search results for phone repair equipment.

It’s crucial to assess your skill set before starting a phone repair business to ensure you have the necessary capabilities for success.

If you lack a vital skill, you can either acquire it through training or hire someone with the expertise.

Essential Skills for a Phone Repair Business Owner:

• Technical Proficiency : Ability to diagnose and repair various phone models.
• Problem-Solving Skills : Aptitude for troubleshooting complex issues.
• Customer Service Skills : Capacity to interact with customers professionally and address their concerns.
• Attention to Detail : Ability to work meticulously to ensure accurate repairs.
• Time Management : Skill in managing tasks efficiently to meet deadlines.
• Business Management : Understanding of basic business operations, including inventory management and financial tracking.
• Marketing Skills : Knowledge of marketing strategies to attract and retain customers.
• Adaptability : Capacity to adapt to technological advancements and industry changes.
• Communication Skills : Ability to communicate effectively with team members and suppliers.
• Ethical Conduct : Commitment to upholding ethical standards in business practices.

For more, see The Essential Skills To Run a Business

Considering a Phone Repair Business For Sale

Benefits of Buying an Established Phone Repair Business:

• Immediate Revenue : You start earning from day one.
• Bypass Startup Phase : Skip the initial struggles of setting up.
• Risk Assessment : Understand the business’s viability before committing fully.
• Financial Clarity : Know the financial performance and operational costs upfront.
• Existing Customer Base : Acquire loyal customers from the previous owner.
• Reputation : Benefit from the business’s established reputation in the market.

Disadvantages of Buying an Established Phone Repair Business:

• Higher Cost : The purchase price is typically higher due to goodwill.
• Resistance to Change : Altering established practices may lead to customer loss.
• Inherited Reputation : You inherit the business’s reputation, whether positive or negative.

The latest search results for a phone repair business for sale and others in the same category.

See our article on performing due diligence for buying a business if you find something promising.

Franchise Opportunities Related to a Phone Repair Business

Pros of Owning a Franchise:

• Proven Business Model: Follow the corporate plan.
• Benefit from Reputation: Leverage existing brand recognition.
• Comprehensive Knowledge: Understand the business thoroughly.
• Corporate Support: Receive assistance from the parent company.

Cons of Owning a Franchise:

• Costly Investment: Initial expenses can be high.
• Limited Autonomy: Significant changes require corporate approval.
• Restricted Offerings: Limited to approved products and services.
• Operational Constraints: Must adhere strictly to franchise agreement terms.
• Ongoing Fees: Continual payment of franchise fees.

Exploring franchise opportunities allows you to assess potential benefits and drawbacks, aiding in informed decision-making for your phone repair business venture. Even if direct matches are unavailable, related opportunities may be discovered through further investigation.

See the latest search results for franchise opportunities related to this industry.

Knowledge Is Power if You Use It!

There are many sources of information that you may not have considered to increase your knowledge for starting and running a phone repair business.

The good news is that the sections below cover a lot of material, and I have made it easy for you by providing links to search results.

You don’t have to focus on what to look for; instead, click the links that interest you and explore the search results.

You can explore now or bookmark this page to return another time.

Terminology

Being familiar with the terminology in your industry is a must. You can pick it up as you gain more experience.

For now, you can see the list below to get you started.

• LCD: Liquid Crystal Display, the screen component of a phone.
• Digitizer: The touch-sensitive component that detects touch inputs on the screen.
• Battery: The power source of the phone.
• Motherboard: The main circuit board containing the phone’s CPU, memory, and other essential components.
• Charger Port: The port where the charging cable is connected.
• Home Button: The button usually located at the bottom center of the phone for navigation or fingerprint recognition.
• Front Camera: The camera on the front of the phone for selfies and video calls.
• Back Camera: The primary camera on the back of the phone for taking photos and videos.
• Earpiece: The speaker used for phone calls.
• Microphone: The component that records audio for calls and voice commands.
• Speaker: The component that plays audio for media and calls.
• Volume Buttons: Buttons used to adjust the volume of the phone.
• Power Button: The button used to turn the phone on or off.
• Headphone Jack: The port for connecting headphones or external audio devices.
• SIM Card Tray: The slot for inserting the SIM card, which stores the phone’s cellular network information.
• Antenna: The component responsible for wireless connectivity, such as Wi-Fi and cellular signals.
• Back Cover: The protective cover on the back of the phone.
• Housing: The frame or casing that holds all the phone’s components together.
• Adhesive: The glue or adhesive used to attach components during repairs.
• Flex Cable: Thin, flexible cables that connect various components within the phone.
• Screw Set: A set of screws used to secure components in place during assembly.
• Repair Tools: Tools such as screwdrivers, spudgers, and tweezers used to disassemble and repair phones.
• Water Damage Indicator: A small sticker or component that changes color when exposed to water, indicating water damage.
• Touch IC: Integrated circuits responsible for touch functionality on the phone’s display.
• Home Button Flex Cable: The cable connecting the home button to the phone’s motherboard.
• Front Camera Flex Cable: The cable connecting the front camera to the motherboard.
• Proximity Sensor: The sensor that detects when the phone is close to the user’s face during a call to turn off the display.
• Vibrator Motor: The motor responsible for producing vibration alerts.
• Logic Board: Another term for the motherboard, which houses the phone’s central processing unit (CPU) and other essential components.
• Front Glass: The outer layer of glass on the phone’s display.
• Back Glass: The glass panel covering the back of the phone.
• Frame: Another term for the housing or chassis that holds the phone’s components together.
• Screen Protector: A thin protective film applied to the phone’s display to prevent scratches and damage.
• Battery Connector: The connector that links the battery to the phone’s motherboard.
• Headphone Jack Flex Cable: The cable connecting the headphone jack to the phone’s motherboard.
• Microphone Flex Cable: The cable connecting the microphone to the phone’s motherboard.
• Speaker Flex Cable: The cable connecting the speaker to the phone’s motherboard.
• Power Button Flex Cable: The cable connecting the power button to the phone’s motherboard.
• Volume Button Flex Cable: The cable connecting the volume buttons to the phone’s motherboard.
• Sim Card Tray Ejector: A tool used to eject the SIM card tray from the phone.
• Screen Adhesive: Adhesive used to attach the LCD and digitizer to the phone’s frame.
• LCD Connector: The connector linking the LCD display to the phone’s motherboard.
• Digitizer Connector: The connector linking the digitizer to the phone’s motherboard.
• Back Cover Adhesive: Adhesive used to attach the back cover to the phone’s frame.
• Flex Cable Adhesive: Adhesive used to secure flex cables in place within the phone’s housing.
• Screwdriver Set: A set of screwdrivers of various sizes used to disassemble and repair phones.
• Opening Tools: Tools such as spudgers and pry tools used to open phone casings without causing damage.

Trends and Statistics

Examining industry trends and statistics provides insights into market demand, customer preferences, and emerging technologies.

See the latest search results for trends and statistics related to the phone repair industry.

Associations

Trade associations provide benefits such as industry news updates and networking opportunities for members.

See the search results for associations for a phone repair business and the benefits of Joining the Chamber of Commerce.

The Top Phone Repair Services

Analyzing an established phone repair business aids in generating ideas, identifying industry gaps for competitive advantage, and recognizing overlooked services provided by competitors.

See the latest search results for the top phone repair services .

Customer Expectations

Examining search results for customer expectations in phone repair offers insights into meeting and surpassing customer needs.

It provides a comprehensive view of potential issues and ensures thorough coverage of all aspects, enhancing your ability to deliver exceptional service and exceed customer expectations.

See the search results related to customer expectations for phone repair.

Tips for Phone Repair

Reviewing tips for phone repair aids in skill enhancement, offering alternate methods and perspectives for both experts and novices.

Experts may discover streamlined techniques, while novices can expand their knowledge and refine their skills through exposure to valuable information.

See the latest search results for phone repair to gain tips and insights.

Tips for Running a Phone Repair Business

Examining tips and insights for managing a phone repair business can spark innovative ideas and enhance your understanding of the industry.

Additionally, encountering advice on averting potential pitfalls can prove invaluable in safeguarding the success of your business operations.

See the latest search results about insights into running a phone repair business.

What to Avoid When Running a Phone Repair Business

Reviewing mistakes made by others in the phone repair business can provide valuable lessons without the need for firsthand experience.

Utilize the provided link to gain insights into what pitfalls to avoid in managing your phone repair business.

See the latest search results about mistakes to avoid in your phone repair business.

Interviews With Phone Repair Business Owners

Interviews with experienced individuals in the phone repair industry provide valuable insights and tips, offering a wealth of knowledge to expand your understanding and guide your business decisions effectively.

See the latest search results for interviews with phone repair business owners.

Publications offer valuable insights and tips on phone repair techniques and industry trends, providing additional knowledge for your business.

See the search results for phone repair books.

Discussion Forums

Engage in phone repair discussion forums to interact with industry peers and gain insights into customer viewpoints, enhancing your business strategies.

See the latest search results related to phone repair discussion forums.

Enrolling in online or local courses enhances your phone repair business skills and knowledge. It’s an effective way to stay updated and proficient in your field.

See the latest courses that could benefit a phone repair business owner . Also, see our management articles for tips and insights for managing your business.

Subscribing to reputable phone repair blogs offers industry insights and updates.

Subscribe to multiple blogs, then refine your list based on value and relevance. This curated selection will keep you informed and provide valuable information for your business.

Look at the latest search results for top phone repair blogs to follow.

Service Based Business Tips

Analyzing data in the service sector aids in managing and operating a phone repair business effectively, ensuring continuous improvement for sustained success in the long term.

Look at the latest search results for service tips and insights to follow.

Stay informed about phone repair trends through news outlets. Media coverage often highlights relevant stories, providing valuable insights and updates on industry developments.

See the latest results for phone repair news.

YouTube is a valuable resource for learning about phone repair. Watch related videos and explore suggested content for additional tips and insights.

YouTube videos related to phone repair.

Privacy Overview

Cell Phone Repair Business Plan Template

Written by Dave Lavinsky

Writing a Successful Business Plan For Your Cell Phone Repair Business + Template

If you’re looking to start or grow a cell phone repair business, you need a business plan. Your plan will outline your business goals and strategies, and how you plan on achieving them. It will also detail the amount of funding you need, and if needed, present a case to investors and lenders regarding why they should invest in your business.

In this article, we’ll explain why you should invest the time and energy into creating a cell phone repair business plan, and provide you with a cell phone repair business plan template and sample, taken from our numerous  sample business plans , that includes an overview of what should be included in each section.

Download the Ultimate Cell Phone Repair Business Plan Template here >

Why Write a Business Plan For a Cell Phone Repair Business?

There are many reasons to write a business plan for a cell phone repair company, even if you’re not looking for funding. A business plan can help you see potential pitfalls in your business strategy, as well as identify opportunities you may not have considered. It can also help you track your progress and adjust your plans as needed.

That said, if you are looking for funding, a business plan is essential. Investors and lenders want to see that you have a solid understanding of your industry, your customers, and your competition. They also want to know that you have a realistic view of your financial situation and how much money you’ll need to get started.

How To Write a Business Plan For a Cell Phone Repair Business

While every business plan is different, there are 10 essential components that all cell phone repair business plans should include:

Executive Summary

Company description, industry analysis, customer analysis, competitor analysis, marketing plan, operations plan, management team, financial plan.

Keep in mind that you’ll need to tailor this information to your specific type of cell phone repair business, but these 10 components should be included in every plan.

The executive summary is the first section of your business plan, but it’s often written last. This is because it provides an overview of the entire document.

In the executive summary, briefly explain what your business does, your business goals, and how you plan on achieving them. You should also include a brief overview of your financial situation, including how much money you’ll need to get started.

The next section of your cell phone repair business plan is the company description, where you’ll provide an overview of your business.

Include information about your:

• Company Overview
• Success Factors & Accomplishments To Date
• How & When Incorporated

With regards to the company overview, here you will document the type of cell phone repair company you operate. For example, a cell phone repair company description might look something like this:

At MobileMend Tech Solutions, we specialize in a comprehensive range of services designed to address the most common and complex issues faced by cell phone users today. Our expertise includes screen replacement for those unfortunate enough to have cracked or broken their displays. Battery replacement services are also available for devices that no longer hold a charge effectively. We understand the frustration that comes with water damage, and our team is adept at performing intricate repairs to bring your device back to life. Additionally, we handle button and port repairs, ensuring every aspect of your device functions as intended. For devices plagued by software issues, our software troubleshooting and update services stand out as a highlight, setting us apart from competitors by offering a deeper level of technical support.

Located in the heart of Stillwater, OK, MobileMend Tech Solutions is perfectly positioned to serve the local community with ease. Our presence in Stillwater ensures that customers have convenient access to top-tier cell phone repair services, without the need to travel far from home.

Our confidence in the success of MobileMend Tech Solutions is rooted in several key factors. The foundation of our business is laid by our founder, who brings valuable experience from previously running a successful cell phone repair shop. This experience is complemented by our commitment to offering superior software troubleshooting and updates, alongside a more extensive array of cell phone repair services than our competitors. These unique qualifications are the backbone of our business model, propelling us towards becoming a leading service provider in Stillwater.

This is just an example, but your company description should give potential investors a clear idea of who you are, what you do, and why you’re the best at what you do.

The next section of your business plan is the industry analysis. In this section, you’ll need to provide an overview of the industry you’re in, as well as any trends or changes that might impact your business.

Questions you will want to answer include:

• What is the overall size of the cell phone repair industry?
• How is the industry growing or changing?
• What are the major trends affecting the cell phone repair industry?

For example, your industry analysis might look something like this:

One of the key trends in the cell phone repair industry is the shift towards more specialized services and higher quality repairs. As consumers become more attached to their smartphones, they are willing to invest in professional repairs to ensure their devices are restored to like-new condition. This trend bodes well for MobileMend Tech Solutions, as a new player in the market offering high-quality repairs and excellent customer service.

This is just an example, but your industry analysis should give potential investors a clear idea of the overall industry, and how your company fits into that industry.

The next section of your cell phone repair business plan is the customer analysis. In this section, you’ll need to provide an overview of who your target customers are and what their needs are.

• Who are your target customers?
• What are their needs?
• How do they interact with your industry?
• How do they make purchasing decisions?

You want a thorough understanding of your target customers to provide them with the best possible products and/or services. Oftentimes, you will want to include the specific demographics of your target market, such as age, gender, income, etc., but you’ll also want to highlight the psychographics, such as their interests, lifestyles, and values.

This information will help you better understand your target market and how to reach them.

For example, your customer analysis might look something like this:

Another key customer segment will be students from Oklahoma State University. Given the high usage of smartphones among students for academic purposes, social networking, and entertainment, we will be a convenient and essential service provider. Our competitive pricing and student discounts will make our services accessible to this demographic, fostering loyalty and repeat business.

We will also target local businesses and professionals who depend on their mobile devices for business operations and client communications. Fast and reliable repair services will be crucial for minimizing downtime and maintaining productivity. By offering corporate packages and priority services, we will cater to the specific needs of this customer segment.

Families in Stillwater will form another important customer base for us. With multiple devices in a single household, there will be a constant need for repair and maintenance services. We will offer family packages and maintenance plans to ensure their devices are always in optimal working condition.

In summary, your customer analysis should give potential investors a clear idea of who your target market is and how you reach them.

The next section of your business plan is the competitor analysis. In this section, you’ll need to provide an overview of who your major competitors are and their strengths and weaknesses.

• Who are your major competitors?
• What are their strengths and weaknesses?
• How do they compare to you?

You want to make sure that you have a clear understanding of your competition so that you can position yourself in the market. Creating a SWOT Analysis (strengths, weaknesses, opportunities, threats) for each of your major competitors helps you do this. 

For example, your competitor analysis might look something like this:

Digital Doc

Digital Doc offers cell phone repair services, including screen replacements, battery replacements, and water damage repairs. They also repair tablets, laptops, and other electronic devices. They have competitive pricing, with screen repairs typically ranging from $80 to $150, depending on the device model. Their annual revenue is estimated to be around $500,000. Digital Doc has a single location in Stillwater, OK. Their customer segments include college students, local residents, and small businesses. Their key strengths are their broad range of services and quick turnaround times. However, they have a limited number of locations, which can be a weakness in terms of market reach.

CPR Cell Phone Repair Stillwater

CPR Cell Phone Repair Stillwater specializes in repairing smartphones, tablets, and computers. They offer services such as screen replacements, battery replacements, and data recovery. Their price points are competitive, with screen repairs usually costing between $70 and $160. They generate an estimated annual revenue of $600,000. They are located in Stillwater, OK, and serve a wide range of customer segments, including students, professionals, and businesses. CPR Cell Phone Repair’s key strengths include their strong brand recognition and comprehensive service offerings. A potential weakness is their pricing, which can be slightly higher compared to some local competitors.

iFix Repair Center

Your competitor analysis should give potential lenders and investors a clear idea of who your major competitors are and how you compare to them.

The next section of your business plan is the marketing plan. In this section, you’ll need to provide an overview of your marketing strategy and how you plan on executing it.

Specifically, you will document your “4 Ps” as follows:

• Products/Services : Here is where you’ll document your product/service offerings.
• Price : Detail your pricing strategy here.
• Place : Document where customers will find you and whether you will use distribution channels (e.g., partnerships) to reach them.
• Promotion : Here you will document how you will reach your target customers. For instance, cell phone repair businesses often reach new customers via promotional tactics including advertising and online marketing.

For example, your marketing plan might look something like this:

MobileMend Tech Solutions offers a range of essential services tailored to meet the needs of cell phone users. One of the primary services provided is screen replacement. This service is crucial for customers who have cracked or damaged screens, and the average cost is around $100. The price can vary depending on the model and make of the phone, but customers can expect high-quality replacement parts and professional installation.

Battery replacement is another key service. Over time, phone batteries degrade and lose their capacity to hold a charge. MobileMend Tech Solutions provides battery replacement services at an average price of $60. This price includes both the cost of the battery and the installation service, ensuring customers can get their devices back to optimal performance.

Water damage repair is a specialized service offered to customers who have accidentally exposed their phones to moisture. This service involves a thorough inspection and cleaning of the internal components to prevent long-term damage. The average cost for water damage repair is $80, which can vary depending on the extent of the damage and the complexity of the repair process.

Button and port repairs are also available for customers experiencing issues with their phone’s physical buttons or charging ports. These repairs are essential for maintaining the functionality of the device. The average price for button and port repairs is $50, which includes both the parts and the labor required to complete the job.

Additionally, MobileMend Tech Solutions provides software troubleshooting and updates. This service assists customers who face software-related issues, such as slow performance, app crashes, or outdated software. The average cost for software troubleshooting and updates is $40. This service ensures that customers’ phones operate smoothly and stay up-to-date with the latest software releases.

Promotions Plan

At MobileMend Tech Solutions, we will employ a variety of promotional methods to attract customers and build a strong brand presence. Our primary focus will be on online marketing, leveraging platforms such as social media, search engines, and email campaigns to reach potential customers. We will create engaging content and share customer testimonials to build trust and credibility among our audience.

We will also invest in local SEO to ensure that customers searching for cell phone repair services in Stillwater, OK, find us easily. By optimizing our website and creating localized content, we will improve our visibility in search engine results, driving more traffic to our site.

In addition to online marketing, we will utilize traditional marketing methods such as flyers, posters, and local newspaper ads to reach customers who may not be active online. We will distribute these materials in high-traffic areas such as shopping centers, college campuses, and community events.

Partnerships and collaborations will play a significant role in our promotional strategy. We will establish relationships with local businesses and organizations, offering special discounts and promotions for their employees and members. This will help us expand our reach and build a loyal customer base.

We will also invest in referral programs, incentivizing our existing customers to refer their friends and family to our services. By offering discounts or free services for successful referrals, we will encourage word-of-mouth marketing, which is highly effective in building a strong reputation.

To keep our customers informed and engaged, we will maintain a robust email marketing campaign. By regularly sending out newsletters with updates, promotions, and tips, we will keep our brand top-of-mind and encourage repeat business.

As you can see, your marketing plan should give potential investors a clear idea of your marketing objectives, strategies, and tactics.

The next section of your business plan is the operations plan. In this section, you’ll need to provide an overview of your company’s day-to-day operations and how they will be structured.

• What are your company’s daily operations?
• How are your company’s operations structured?

Your operations plan should be detailed and concise. You want to make sure that potential investors have a clear understanding of your company’s day-to-day operations and how they are structured.

You will also include information regarding your long-term goals for your operations and how you plan on achieving them.

For example, your operations plan might look something like this:

To ensure the success of MobileMend Tech Solutions, there are several key day-to-day operational processes that we will perform:

• Customer Service: Provide exceptional customer service by greeting customers warmly, understanding their repair needs, and maintaining clear communication throughout the repair process.
• Diagnostics: Perform thorough diagnostics on incoming cell phones to accurately identify issues and provide customers with a detailed report and repair estimate.
• Repairs: Carry out high-quality repairs on cell phones, including screen replacements, battery changes, software troubleshooting, and hardware fixes, using industry-standard tools and techniques.
• Inventory Management: Maintain organized and up-to-date inventory of spare parts, tools, and accessories to ensure that repairs can be completed promptly and efficiently.
• Quality Assurance: Implement quality control checks to ensure that all repaired devices meet our high standards before returning them to customers.
• Customer Follow-Up: Follow up with customers after repairs to ensure satisfaction and address any additional concerns or questions they might have.
• Marketing and Promotion: Engage in local marketing efforts, including social media promotion, community events, and partnerships with local businesses to attract new customers.
• Financial Management: Manage daily financial transactions, including processing payments, issuing receipts, and maintaining accurate financial records.
• Training and Development: Provide ongoing training to staff to keep them updated on the latest repair techniques, tools, and cell phone models.
• Technology and Software: Utilize repair management software to track repairs, manage customer information, and streamline operations.
• Health and Safety: Adhere to health and safety guidelines to ensure a safe working environment for employees and customers.

Your operations plan should give readers a clear idea of your company’s day-to-day operations, how they are structured, and your long-term goals for the company.

The next section of your business plan is the management team. In this section, you’ll need to provide an overview of your management team and their experience.

• Who is on your management team?
• What are their qualifications?
• What is their experience?

Your management team ideally includes individuals who are experts in their respective fields. You want to make sure that lenders and investors have a clear understanding of your management team’s qualifications and experience, and feel they can execute on your plan.

For example, your management team might look something like this:

Madison White, President

Your management team should give potential lenders and investors a clear idea of who is on your team and how their qualifications and experience will help your company succeed.

The final core section of your business plan is the financial plan. In this section, you’ll need to provide an overview of your company’s financials.

• What are your company’s projected revenues?
• What are your company’s projected expenses?
• What is your company’s projected growth rate?
• How much funding do you need and for what purposes? 

Your financial plan should give potential investors a clear understanding of your company’s financials. While you may include a summary of this information in this section, you will include full financial statements in the appendix of your business plan.

For example, your financial plan might look something like this:

Below is a summary of your financial projections. If/when you change the Revenue Assumptions, Cost Assumptions, and/or Other Assumptions, the results below will change.

This is just an example, but your financial plan should give potential investors a clear idea of your company’s financial projections.

The final section of your business plan is the appendix. In this section, you’ll need to provide any additional information that was not included in the previous sections.

This may include items such as:

• Full financial statements
• Resumes of key management team members
• Letters of reference
• Articles or press releases
• Marketing materials
• Product information
• Any other relevant information

By including this information in the appendix, you are allowing potential investors and lenders to learn more about your company.

In summary, writing a cell phone repair business plan is a vital step in the process of starting and/or growing your own business.

A business plan will give you a roadmap to follow. It can also help you attract investors and partners.

By following the tips outlined in this article, you can be sure that your business plan will be effective and help you achieve your goals.  

Finish Your Business Plan in 1 Day!

Wish there was a faster, easier way to finish your business plan?

With our Ultimate Cell Phone Repair Business Plan Template you can finish your plan in just 8 hours or less!

Finish your business plan today!

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Cell Phone Repair Business

Back to All Business Ideas

The Ultimate Guide to Starting a Phone Repair Business

Written by: Carolyn Young

Carolyn Young is a business writer who focuses on entrepreneurial concepts and the business formation. She has over 25 years of experience in business roles, and has authored several entrepreneurship textbooks.

Edited by: David Lepeska

David has been writing and learning about business, finance and globalization for a quarter-century, starting with a small New York consulting firm in the 1990s.

Published on April 18, 2022 Updated on July 2, 2024

Investment range

$2,450 - $6,700

Revenue potential

$58,000 - $117,000 p.a.

Time to build

1 – 6 months

Profit potential

$53,000 - $105,000 p.a.

Industry trend

Here are the most important things to consider when starting your cell phone repair business:

• Location — Strategically choose a location with high foot traffic, such as near shopping centers, universities, or busy streets. Consider the convenience of offering on-site repair services.
• Tools and equipment — You will need many tools, from basic screwdrivers, pliers, and tweezers to more specialized tools such as OCA laminating machines, UV lamps, and diagnostic software.
• Specialization — To stand out more and cater to a specific audience, you can choose a specialization, such as a brand-specific business (Apple or Samsung), a service-specific business (screen replacement, battery replacement, or water damage repairs), or even advanced repairs (motherboard repairs, data recovery, or unlocking services).
• Register your business — A limited liability company (LLC) is the best legal structure for new businesses because it is fast and simple. Form your business immediately using ZenBusiness LLC formation service or hire one of the best LLC services on the market.
• Legal business aspects — Register for taxes, open a business bank account, and get an EIN .
• Online presence — Take your business online and build a high-quality website that features your offer and services. Also, get listed on Google Business, Yelp, and local directories and encourage your customers to leave positive reviews.

Interactive Checklist at your fingertips—begin your cell phone repair business today!

You May Also Wonder:

Is a cell phone repair business profitable?

A cell phone repair business can be very profitable since the demand for your services will be high. You just need the proper training so that you can do quality work that will bring in business.

What are the most difficult phones to repair?

The Samsung Galaxy S22 is one of the most difficult. The Microsoft Surface Duo, and the Samsung Galaxy Note 20 Ultra also make the list.

What are the most popular iPhone repairs?

The most common iPhone repairs include cracked backs and screens, water damage, battery issues, and faulty charging ports.

What is the most expensive thing to repair in an iPhone?

Replacing a cracked back is the most expensive iPhone repair. It can cost $400 to $500 or more depending on the model.

Can you start phone repair business on the side?

A cell phone repair business would be a great side hustle. You’d just set appointments for dropoffs and pickups when you’re available, and do the repairs in your spare time. 

Step 1: Decide if the Business Is Right for You

Pros and cons.

Starting a cell phone repair business has pros and cons to consider before deciding if it’s right for you. 

• Good money — Profit margins for phone repair are high
• Flexibility — Run a mobile phone repair business from home
• Large market — With so many phones in use, demand is high
• Crowded market — Many large companies offer cell phone repair
• Skills needed — Necessary to be a tech pro

Cell Phone Repair Industry Trends

Industry size and growth.

• Industry size and past growth — The US cell phone repair industry was worth about $4 billion in 2023 after a slight decline in the previous five years.
• Growth forecast — The US cell phone repair industry is projected to continue declining over the next five years. 
• Number of businesses — In 2023, 6,497 cell phone repair businesses were operating in the US. 
• Number of people employed — In 2023, the US cell phone repair industry employed 28,014 people.(( https://www.ibisworld.com/united-states/market-research-reports/cell-phone-repair-industry/ )) 

Trends and Challenges

• Used iPhones, even if they have been repaired, can sell for six times the price of other brands. It’s estimated that about 30% of iPhones suffer damage in the course of any given year, and those phones are worth repairing due to their value. 
• Ironically, as technology improves, smartphones are becoming more delicate, increasing the need for repairs.
• Evolving technology means that phone repair companies need to continuously educate employees about new models.
• Because of the large investment some people make in their phones, more people are buying insurance coverage from their service providers. Those companies usually replace the phone rather than pay for repairs.

Demand Hotspots

• Most popular states — The most popular states for cell phone technicians are Alaska, Connecticut, and Colorado.
• Least popular states — The least popular states for cell phone technicians are Minnesota, Arkansas, and Texas.(( https://www.zippia.com/cell-phone-technician-jobs/best-states/ ))

What Kind of People Work in Cell Phone Repair?

• Gender — 29% of cell phone technicians are female, while 71% are male.
• Average level of education — The average cell phone technician is high school educated.
• Average age — The average cell phone technician in the US is 45.3 years old.(( https://www.zippia.com/cell-phone-technician-jobs/demographics/ ))

How Much Does It Cost to Start a Cell Phone Repair Business?

Startup costs for a mobile phone repair business range from $2,400 to $6,700. Costs include a website, tools, and phone repair training. This assumes that you will run your business from home as a mobile repair outfit. 

You can take cell phone repair training and get a certification through the Cellular Repair School . Courses cost about $400 each and the program can be done online in four months. 

You’ll need a handful of items to successfully launch your cell phone repair business, including: 

• Nylon spudger
• Fine-tipped curved tweezers
• Screwdriver kit
• Plastic triangle opening tool
• Precision knife set
• Anti-static brush
• Suction cup pliers
• Magnetic mat
• Magnifying glass
• Soldering iron

How Much Can You Earn From a Cell Phone Repair Business?

Cell phone repairs generally range from $50 to $100 for an average of $75. Your profit margin should be about 90%. 

In your first year or two, you could work from home as a mobile phone repair service and do three repairs a day, five days a week, bringing in about $58,000 in annual revenue. This would mean nearly $53,000 in profit, assuming a 90% margin. As your business gains traction, you could do six repairs a day, five days a week. With an annual revenue of $117,000, you’d make a fantastic profit of more than $105,000.

What Barriers to Entry Are There?

There are a few barriers to entry for a cell phone repair business. Your biggest challenges will be:

• The training required if you’re not already a cell phone technician
• Competing with large companies that offer phone repair

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Step 2: hone your idea.

Now that you know what’s involved in starting a cell phone repair business, it’s a good idea to hone your concept in preparation to enter a competitive market. 

Market research will give you the upper hand, even if you’re already positive that you have a perfect product or service. Conducting market research is important because it can help you understand your customers better, who your competitors are, and your business landscape.

Why? Identify an Opportunity

Research smartphone repair businesses in your area to examine their services, price points, and customer reviews. You’re looking for a market gap to fill. For instance, maybe the local market is missing a mobile repair business or a low-end phone repair service. 

You might consider targeting a niche market by specializing in a certain aspect of your industry, such as Apple iPhone repairs, or electronic device repairs.

This could jumpstart your word-of-mouth marketing and attract clients right away. 

What? Determine the Types of Phone Parts You’ll Repair

Your services will depend on your training and skills. You can do smartphone repair, electronic device repair, cracked screen repair, or even computer repair. 

How Much Should You Charge for Cell Phone Repair?

Your prices will depend on the extent of the repairs. Most cell phone repairs cost between $50 and $100. You should aim for a profit margin of about 90%. 

Once you know your costs, you can use our profit margin calculator to determine your markup and final price points. Remember, the prices you use at launch should be subject to change if warranted by the market.

Who? Identify Your Target Market

Your target market is extremely broad since nearly everyone has a cell phone. You should spread out your marketing to include sites like TikTok, Instagram, Facebook, and LinkedIn. 

Where? Choose Your Business Premises

In the early stages, you may want to run your business from home to keep costs low. But as your business grows, you’ll likely need to hire workers for various roles and might want to rent out a space for a phone repair store. You can find commercial space to rent in your area on sites such as Craigslist , Crexi , and Instant Offices .

When choosing a commercial space, you may want to follow these rules of thumb:

• Central location accessible via public transport
• Ventilated and spacious, with good natural light
• Flexible lease that can be extended as your business grows
• Ready-to-use space with no major renovations or repairs needed

Step 3: Brainstorm a Cell Phone Repair Business Name

Here are some ideas for brainstorming your business name:

• Short, unique, and catchy names tend to stand out
• Names that are easy to say and spell tend to do better 
• Name should be relevant to your product or service offerings
• Ask around — family, friends, colleagues, social media — for suggestions
• Including keywords like “smartphone repair” or “mobile phone repair” boosts SEO
• Name should allow for expansion, for example, “Master Tech Phone Repair” over “iPhone Repair Specialists”
• A location-based name can help establish a strong connection with your local community and help with the SEO, but might hinder future expansion

Discover over 240 unique cell phone repair business name ideas here . If you want your business name to include specific keywords, you can also use our cell phone repair business name generator. Just type in a few keywords, hit Generate, and you’ll have dozens of suggestions at your fingertips.

Once you’ve got a list of potential names, visit the US Patent and Trademark Office website to make sure they are available for registration and check the availability of related domain names using our Domain Name Search tool. Using “.com” or “.org” sharply increases credibility, so it’s best to focus on these. 

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Finally, make your choice among the names that pass this screening and go ahead with domain registration and social media account creation. Your business name is one of the key differentiators that sets your business apart. Once you pick your company name and start with the branding, it is hard to change the business name. Therefore, it’s important to carefully consider your choice before you start a business entity.

Step 4: Create a Cell Phone Repair Business Plan

Here are the key components of a business plan:

• Executive summary — A brief overview of your cell phone repair business, summarizing its mission, goals, and key elements
• Business overview — Detailed information about the cell phone repair industry, target market, and the specific niche your business will serve
• Product and services — Outline of the cell phone repair services offered, including types of repairs, warranties, and any additional products or services
• Market analysis — Examination of the cell phone repair market, identifying trends, potential customer base, and demand for your services
• Competitive analysis — Evaluation of competitors in the cell phone repair industry, highlighting strengths, weaknesses, and strategies to gain a competitive edge
• Sales and marketing — Strategies for promoting and selling your cell phone repair services, encompassing online and offline marketing, pricing, and sales channels
• Management team — Introduction of key individuals overseeing the cell phone repair business, emphasizing their relevant skills and experience
• Operations plan — Details on the day-to-day operations of the cell phone repair business, covering location, equipment, suppliers, and workflow
• Financial plan — Financial projections, including startup costs, revenue forecasts, and break-even analysis for the cell phone repair business
• Appendix — Supplementary information, such as detailed market research, resumes of key team members, and any other supporting documents for the cell phone repair business plan

If you’ve never created a business plan, it can be an intimidating task. You might consider hiring a business plan specialist to create a top-notch business plan for you.

Step 5: Register Your Business

Registering your business is an absolutely crucial step — it’s the prerequisite to paying taxes, raising capital, opening a bank account, and other guideposts on the road to getting a business up and running.

Plus, registration is exciting because it makes the entire process official. Once it’s complete, you’ll have your own business! 

Choose Where to Register Your Company

Your business location is important because it can affect taxes, legal requirements, and revenue. Most people will register their business in the state where they live, but if you’re planning to expand, you might consider looking elsewhere, as some states could offer real advantages when it comes to cell phone repair businesses. 

If you’re willing to move, you could really maximize your business! Keep in mind that it’s relatively easy to transfer your business to another state. 

Choose Your Business Structure

Business entities come in several varieties, each with its pros and cons. The legal structure you choose for your cell phone repair business will shape your taxes, personal liability, and business registration requirements, so choose wisely. 

Here are the main options:

• Sole proprietorship — The most common structure for small businesses makes no legal distinction between company and owner. All income goes to the owner, who’s also liable for any debts, losses, or liabilities incurred by the business. The owner pays taxes on business income on his or her personal tax return.
• General partnership — Similar to a sole proprietorship, but for two or more people. Again, owners keep the profits and are liable for losses. The partners pay taxes on their share of business income on their personal tax returns.
• Limited Liability Company (LLC) — Combines the characteristics of corporations with those of sole proprietorships or partnerships. Again, the owners are not personally liable for debts.
• C Corporation — Under this structure, the business is a distinct legal entity and the owner or owners are not personally liable for its debts. Owners take profits through shareholder dividends rather than directly. The corporation pays taxes, and owners pay taxes on their dividends, which is sometimes referred to as double taxation.
• S Corporation — This refers to the tax classification of the business but is not a business entity. Either a corporation or an LLC can elect to be an S Corp for tax status. Here, income is passed through directly to shareholders, who pay taxes on their share of business income on their personal tax returns.

We recommend that new business owners choose LLC as it offers liability protection and pass-through taxation while being simpler to form than a corporation. You can form an LLC in as little as five minutes using an online LLC formation service. They will check that your business name is available before filing, submit your articles of organization , and answer any questions you might have.

Form Your LLC

Choose Your State

We recommend ZenBusiness as the Best LLC Service for 2024

Step 6: Register for Taxes

The final step before you’re able to pay taxes is getting an Employer Identification Number or EIN. You can file for your EIN online or by mail/fax. Visit the IRS website to learn more. Keep in mind, if you’ve chosen to be a sole proprietorship you can simply use your social security number as your EIN. 

Once you have your EIN, you’ll need to choose your tax year. Financially speaking, your business will operate in a calendar year (January–December) or a fiscal year, a 12-month period that can start in any month. This will determine your tax cycle, while your business structure will determine which taxes you’ll pay.

The IRS website also offers a tax-payers checklist , and taxes can be filed online.

It is important to consult an accountant or other professional to help you with your taxes to ensure you’re completing them correctly.

Step 7: Fund Your Business

Securing financing is your next step, and there are plenty of ways to raise capital:

• Bank loans — This is the most common method, but getting approved requires a rock-solid business plan and a strong credit history.
• SBA-guaranteed loans — The Small Business Administration can act as a guarantor, helping gain that elusive bank approval via an SBA-guaranteed loan .
• Government grants — A handful of financial assistance programs help fund entrepreneurs. Visit Grants.gov to learn which might work for you.
• Friends and family — Reach out to friends and family to provide a business loan or investment in your concept. It’s a good idea to have legal advice when doing so because SEC regulations apply.
• Crowdfunding — Websites like Kickstarter and Indiegogo offer increasingly popular low-risk options in which donors fund your vision. Entrepreneurial crowdfunding sites like Fundable and WeFunder enable multiple investors to fund your business.
• Personal — Self-fund your business via your savings or the sale of property or other assets.

Bank and SBA loans are probably the best options, other than friends and family, for funding a cell phone repair business. 

Step 8: Apply for Licenses and Permits

Starting a cell phone repair business requires obtaining a number of licenses and permits from local, state, and federal governments.

Federal regulations, licenses, and permits associated with starting your business include doing business as (DBA), health licenses and permits from the Occupational Safety and Health Administration ( OSHA ), trademarks, copyrights, patents, and other intellectual properties, as well as industry-specific licenses and permits. 

You may also need state-level and local county or city-based licenses and permits. The license requirements and how to obtain them vary, so check the websites of your state, city, and county governments or contact the appropriate person to learn more. 

You could also check this SBA guide for your state’s requirements, but we recommend using MyCorporation’s Business License Compliance Package . They will research the exact forms you need for your business and state and provide them to ensure you’re fully compliant.

This is not a step to be taken lightly, as failing to comply with legal requirements can result in hefty penalties.

If you feel overwhelmed by this step or don’t know how to begin, it might be a good idea to hire a professional to help you check all the legal boxes.

Step 9: Open a Business Bank Account

Before you start making money, you’ll need a place to keep it, and that requires opening a bank account .

Keeping your business finances separate from your personal account makes it easy to file taxes and track your company’s income, so it’s worth doing even if you’re running your cell phone repair business as a sole proprietorship. Opening a business bank account is quite simple and similar to opening a personal one. Most major banks offer accounts tailored for businesses — just inquire at your preferred bank to learn about their rates and features.

Banks vary in terms of offerings, so it’s a good idea to examine your options and select the best plan for you. Once you choose your bank, bring in your EIN (or Social Security Number if you decide on a sole proprietorship), articles of incorporation, and other legal documents and open your new account.

Step 10: Get Business Insurance

Business insurance is an area that often gets overlooked, yet it can be vital to your success as an entrepreneur. Insurance protects you from unexpected events that can have a devastating impact on your business.

Here are some types of insurance to consider:

• General liability — The most comprehensive type of insurance, acting as a catch-all for many business elements that require coverage. If you get just one kind of insurance, this is it. It even protects against bodily injury and property damage.
• Business property — Provides coverage for your equipment and supplies.
• Equipment breakdown insurance — Covers the cost of replacing or repairing equipment that has broken due to mechanical issues.
• Worker’s compensation — Provides compensation to employees injured on the job.
• Property — Covers your physical space, whether it is a cart, storefront, or office.
• Commercial auto — Protection for your company-owned vehicle.
• Professional liability — Protects against claims from clients who say they suffered a loss due to an error or omission in your work.
• Business owner’s policy (BOP) — This is an insurance plan that acts as an all-in-one insurance policy, a combination of the above insurance types.

Step 11: Prepare to Launch

As opening day nears, prepare for launch by reviewing and improving some key elements of your business. 

Essential Software and Tools

Being an entrepreneur often means wearing many hats, from marketing to sales to accounting, which can be overwhelming. Fortunately, many websites and digital tools are available to help simplify many business tasks. 

You may want to use industry-specific software, such as Fixably , RepairShopr , or RepairDesk , to manage your bookings, schedule, workflows, invoicing, and payments. 

• Popular web-based accounting programs for smaller businesses include Quickbooks , FreshBooks , and Xero . 
• If you’re unfamiliar with basic accounting, you may want to hire a professional, especially as you begin. The consequences of filing incorrect tax documents can be harsh, so accuracy is crucial. 

Develop Your Website

Website development is crucial because your site is your online presence and needs to convince prospective clients of your expertise and professionalism.

You can create your own website using website builders . This route is very affordable, but figuring out how to build a website can be time-consuming. If you lack tech savvy, you can hire a web designer or developer to create a custom website for your business.

However, people are unlikely to find your website unless you follow Search Engine Optimization ( SEO ) practices. These are steps that help pages rank higher in the results of top search engines like Google. 

Here are some powerful marketing strategies for your future business:

• Local SEO — Optimize your website with details of your repair services and customer testimonials to improve visibility in local search results. Regularly update your Google My Business and Yelp profiles to strengthen your local search presence.
• Professional branding — Develop branding that emphasizes efficiency, expertise, and reliability, essential in the tech repair industry.
• Direct outreach — Forge partnerships with local businesses and educational institutions to offer specialized repair services and establish long-term contracts.
• Social media engagement — Utilize platforms like Facebook and Instagram to showcase before-and-after repair photos and share maintenance tips.
• Tech tips blog — Regularly publish helpful articles about common device issues and the latest mobile technology trends.
• Video tutorials — Produce concise video content that provides DIY repair tips and advice on phone care.
• Repair workshops — Conduct educational workshops in local community centers to teach basic device maintenance and repair skills.
• Community event participation — Engage with the local community at events and fairs, providing on-site consultations and services.
• Targeted local advertising — Place ads on local online platforms and community boards to attract nearby customers.

Focus on USPs

Unique selling propositions, or USPs, are the characteristics of a product or service that set it apart from the competition. Today’s customers are inundated with buying options, so you’ll have a real advantage if they can quickly grasp how your cell phone repair business meets their needs or wishes. It’s wise to do all you can to ensure your USPs stand out on your website and in your marketing and promotional materials, stimulating buyer desire. 

Global pizza chain Domino’s is renowned for its USP: “Hot pizza in 30 minutes or less, guaranteed.” Signature USPs for your cell phone repair business could be: 

• Mobile smartphone repair — we make house calls!
• Apple iPhone repair without the Apple prices
• Cracked screen? Fixed in one hour, guaranteed

You may not like to network or use personal connections for business gain, but your personal and professional networks likely offer considerable untapped business potential. Maybe that Facebook friend you met in college is now running a cell phone repair business, or a LinkedIn contact of yours is connected to dozens of potential clients. Maybe your cousin or neighbor has been working with smartphones for years and can offer invaluable insight and industry connections. 

The possibilities are endless, so it’s a good idea to review your personal and professional networks and reach out to those with possible links to or interest in phone repair. You’ll probably generate new customers or find companies with which you could establish a partnership. 

Step 12: Build Your Team

If you’re starting out small from a home office, you may not need any employees. But as your business grows, you will likely need workers to fill various roles. Potential positions for a cell phone repair business include:

• Repair technicians — assisting with cell phone repairs
• General manager — scheduling, accounting
• Marketing lead — SEO strategies, social media

At some point, you may need to hire all of these positions or simply a few, depending on the size and needs of your business. You might also hire multiple workers for a single role or a single worker for multiple roles, again depending on need. 

Free-of-charge methods to recruit employees include posting ads on popular platforms such as LinkedIn, Facebook, or Jobs.com. You might also consider a premium recruitment option, such as advertising on Indeed , Glassdoor , or ZipRecruiter . Further, if you have the resources, you could consider hiring a recruitment agency to help you find talent. 

Step 13: Run a Cell Phone Repair Business — Start Making Money!

Cell phone repair is not an industry that will go away anytime soon. Almost every American has at least one cell phone, so any phone repair business should have no shortage of customers. If you’re not already a repair technician, you can learn to be one quickly and start your own repair business for a very small investment. You can even run your business from home as a mobile repair service and make a good living while providing a valuable service. 

You’ve had your business education now, so it’s time to get your successful cell phone repair business going!

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• Decide if the Business Is Right for You
• Hone Your Idea
• Brainstorm a Cell Phone Repair Business Name
• Create a Cell Phone Repair Business Plan
• Register Your Business
• Register for Taxes
• Fund Your Business
• Apply for Licenses and Permits
• Open a Business Bank Account
• Get Business Insurance
• Prepare to Launch
• Build Your Team
• Run a Cell Phone Repair Business — Start Making Money!

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How to Start a Cell Phone Repair Business

A cell phone repair business focuses on repairing broken or damaged cell phones and tablets.

You may also be interested in additional low cost business ideas .

Ready to turn your business idea into a reality? We recommend forming an LLC as it is the most affordable way to protect your personal assets. You can do this yourself or with our trusted partner for a small fee. Northwest ($29 + State Fees) DIY: How to Start an LLC

Start a cell phone repair business by following these 10 steps:

• Plan your Cell Phone Repair Business
• Form your Cell Phone Repair Business into a Legal Entity
• Register your Cell Phone Repair Business for Taxes
• Open a Business Bank Account & Credit Card
• Set up Accounting for your Cell Phone Repair Business
• Get the Necessary Permits & Licenses for your Cell Phone Repair Business
• Get Cell Phone Repair Business Insurance
• Define your Cell Phone Repair Business Brand
• Create your Cell Phone Repair Business Website
• Set up your Business Phone System

We have put together this simple guide to starting your cell phone repair business. These steps will ensure that your new business is well planned out, registered properly and legally compliant.

Exploring your options? Check out other small business ideas .

STEP 1: Plan your business

A clear plan is essential for success as an entrepreneur. It will help you map out the specifics of your business and discover some unknowns. A few important topics to consider are:

What will you name your business?

• What are the startup and ongoing costs?
• Who is your target market?

How much can you charge customers?

Luckily we have done a lot of this research for you.

Choosing the right name is important and challenging. If you don’t already have a name in mind, visit our How to Name a Business guide or get help brainstorming a name with our Cell Phone Repair Business Name Generator

If you operate a sole proprietorship , you might want to operate under a business name other than your own name. Visit our DBA guide to learn more.

When registering a business name , we recommend researching your business name by checking:

• Your state's business records
• Federal and state trademark records
• Social media platforms
• Web domain availability .

It's very important to secure your domain name before someone else does.

Find a Domain Now

Powered by godaddy.com, what are the costs involved in opening a cell phone repair business.

Depending on the location of your shop, most of the costs involved for the startup will be rent and utilities. Some cell phone repair shops operate as kiosks in a mall or other heavily trafficked consumer center. These can be more cost effective, but may not have the storage area needed for your business, as it expands and grows.

Some businesses operate out of a home and reduce much of the overhead associated with a brick and mortar location. There will be some loss of walk in customer business, but most customers will find your business online through a website or webpage via social media. There are a few options and configurations for how you will set up your business, so consider them carefully and think about what will work best, both currently and for the future.

What are the ongoing expenses for a cell phone repair business?

Other than rent and utilities, if you have a brick and mortar, most costs will be generated from buying parts and supplies for the actual repairs. And you should be able to recoup these costs, once the repairs are completed. As you grow as a business, you may find additional costs pertaining to advertising or hiring additional staff, but this business tends to have a relatively low overhead.

Who is the target market?

Your target market is technology consumers. To be specific, you’re gunning for the savvy tech user, who understands how a repair can save them time and money. Especially as cell phones and other devices become more expensive and more powerful, the owners will want to stay with their tried and trusted choices for tech connectivity.

Another smaller, yet growing, target market is the environmentally conscious tech consumer. As more people become aware of the growing problem of added tech waste to our landfills, there are more and more consumers who wish to keep a device as long as possible, with repairs and upgrades keeping their device working and out of a dump pile. Appeal to both of these aesthetics to increase your overall business bottom line.

How does a cell phone repair business make money?

Revenue is generated through the fees customers pay to have their cell phone or other mobile device repaired or upgraded.

Repair and upgrade prices will vary, depending on the make and model of the device. An average cost for a broken screen, for instance can start around $75 but can climb to as much as $300. As stated before, make sure your prices are competitive, but remember that a repair on a $1000 phone will still be much more affordable than replacing the phone all together.

How much profit can a cell phone repair business make?

An average cell phone repair business could net profits in the range of $50-65,000, with greater earning potential, as you continue to become more well-known and successful.

How can you make your business more profitable?

Many cell phone repair businesses expand to include repairs on all kinds of tech gadgets. Gaming systems and music production equipment may also be good fits for your repair business. You can also offer customers phone and data plans through third-party service providers. As the technology surrounding our lives increases, as it is sure to, there will be more avenues to explore and include in your business plan.

Want a more guided approach? Access TRUiC's free Small Business Startup Guide - a step-by-step course for turning your business idea into reality. Get started today!

STEP 2: Form a legal entity

One crucial aspect that cannot be overlooked when starting your cell phone repair business is the importance of establishing a solid business foundation. While sole proprietorships and partnerships are the most common entity types for small businesses, they're a far less stable and advantageous option than LLCs.

This is because unincorporated business structures (i.e., sole proprietorships and partnerships) expose you as an owner to personal liability for your business's debts and legal actions, while LLCs protect you by keeping your personal assets separate from your business's liabilities.

In practice, this means that if your cell phone repair business were to face a lawsuit or incur any debts, your savings, home, and other personal assets could not be used to cover these costs. On top of this, forming your business as an LLC also helps it to appear more legitimate and trustworthy.

More than 84% of our readers opt to collaborate with a professional LLC formation service to kickstart their venture. We've negotiated a tailored discount for our readers, bringing the total down to just $29.

Form Your LLC Now

Note: If you're interested in more information before getting started, we recommend having a look at our state-specific How to Start an LLC guide (DIY) or our in-depth Best LLC Services review (for those opting for a professional service).

STEP 3: Register for taxes

You will need to register for a variety of state and federal taxes before you can open for business.

In order to register for taxes you will need to apply for an EIN. It's really easy and free!

You can acquire your EIN through the IRS website . If you would like to learn more about EINs, read our article, What is an EIN?

There are specific state taxes that might apply to your business. Learn more about state sales tax and franchise taxes in our state sales tax guides.

STEP 4: Open a business bank account & credit card

Using dedicated business banking and credit accounts is essential for personal asset protection.

When your personal and business accounts are mixed, your personal assets (your home, car, and other valuables) are at risk in the event your business is sued. In business law, this is referred to as piercing your corporate veil .

Open a business bank account

Besides being a requirement when applying for business loans, opening a business bank account:

• Separates your personal assets from your company's assets, which is necessary for personal asset protection.
• Makes accounting and tax filing easier.

Recommended: Read our Best Banks for Small Business review to find the best national bank or credit union.

Get a business credit card

Getting a business credit card helps you:

• Separate personal and business expenses by putting your business' expenses all in one place.
• Build your company's credit history , which can be useful to raise money later on.

Recommended: Apply for an easy approval business credit card from BILL and build your business credit quickly.

STEP 5: Set up business accounting

Recording your various expenses and sources of income is critical to understanding the financial performance of your business. Keeping accurate and detailed accounts also greatly simplifies your annual tax filing.

Make LLC accounting easy with our LLC Expenses Cheat Sheet.

STEP 6: Obtain necessary permits and licenses

Failure to acquire necessary permits and licenses can result in hefty fines, or even cause your business to be shut down.

State & Local Business Licensing Requirements

Certain state permits and licenses may be needed to operate a cell phone repair business. Learn more about licensing requirements in your state by visiting  SBA’s reference to state licenses and permits .

Most businesses are required to collect sales tax on the goods or services they provide. To learn more about how sales tax will affect your business, read our article, Sales Tax for Small Businesses .

A cell phone repair business is generally run out of your home or a storefront. Businesses operating out of a physical location typically require a  Certificate of Occupancy  (CO).  A CO confirms that all building codes, zoning laws and government regulations have been met.

• If you plan to lease a location :
• It is generally the landlord’s responsibility to obtain a CO.
• Before leasing, confirm that your landlord has or can obtain a valid CO that is applicable to a cell phone repair business.
• After a major renovation, a new CO often needs to be issued. If your place of business will be renovated before opening,  it is recommended  to include language in your lease agreement stating that lease payments will not commence until a valid CO is issued.
• If you plan to purchase or build a location :
• You will be responsible for obtaining a valid CO from a local government authority.
• Review all building codes and zoning requirements for your business’ location to ensure your cell phone repair business will be in compliance and able to obtain a CO.

STEP 7: Get business insurance

Just as with licenses and permits, your business needs insurance in order to operate safely and lawfully. Business Insurance protects your company’s financial wellbeing in the event of a covered loss.

There are several types of insurance policies created for different types of businesses with different risks. If you’re unsure of the types of risks that your business may face, begin with General Liability Insurance . This is the most common coverage that small businesses need, so it’s a great place to start for your business.

Another notable insurance policy that many businesses need is Workers’ Compensation Insurance . If your business will have employees, it’s a good chance that your state will require you to carry Workers' Compensation Coverage.

FInd out what types of insurance your Cell Phone Repair Business needs and how much it will cost you by reading our guide Business Insurance for Cell Phone Repair Business.

STEP 8: Define your brand

Your brand is what your company stands for, as well as how your business is perceived by the public. A strong brand will help your business stand out from competitors.

If you aren't feeling confident about designing your small business logo, then check out our Design Guides for Beginners , we'll give you helpful tips and advice for creating the best unique logo for your business.

Recommended : Get a logo using Truic's free logo Generator no email or sign up required, or use a Premium Logo Maker .

If you already have a logo, you can also add it to a QR code with our Free QR Code Generator . Choose from 13 QR code types to create a code for your business cards and publications, or to help spread awareness for your new website.

How to promote & market a cell phone repair business

Your biggest concern for success will be making sure customers are aware of your business and the services you can offer. Therefore, advertising and marketing are critical pieces to this puzzle. And, in order to keep costs low, you should consider all of the inexpensive, yet effective methods for getting your name known among consumers.

To start, business cards, flyers, and brochures or handouts explaining your prices and areas of expertise are still effective, especially if you’re able to leave them in places where customers will see them and pick them up. Some non-competitive tech stores will let you leave your information on their counters or in storefront windows. You can also hand out cards and flyers during social gatherings in your city or region. You’d be surprised how many people will refer to the tangible items they casually receive.

Next, look to set up a website or start a social media page on Facebook or Instagram. Many customers will do a Google search first, when looking for a cell phone repair shop. You want to be their top result, so use keywords to push your business to the top of these searches. You may also be able to join social clubs, groups, or organizations, specifically related to technology and even device repairing and modifications.

Finally, make sure that you make a connection with your customers. Word of mouth referrals and positive reviews are great marketing tools. When a friend refers another friend, they’re often going to follow up on the recommendation, as it’s coming from a trusted source. Remember, the main goal is to become known and trusted and then continually live up to your positive reputation.

How to keep customers coming back

As mentioned previously, customer reviews and referrals can be some of the most important aspects of a healthy business. Develop business relationships with your customers. Don’t over-promise what you can’t deliver. And don’t make your prices too low, simply to attract customers. You have to be competitive, but you should also be comparable to your competition. You can offer specials now and then, especially for repeat customers. And you may want to offer plans for future service visits. These incentives will help customers think of you first, when deciding on a repair business.

STEP 9: Create your business website

After defining your brand and creating your logo the next step is to create a website for your business .

While creating a website is an essential step, some may fear that it’s out of their reach because they don’t have any website-building experience. While this may have been a reasonable fear back in 2015, web technology has seen huge advancements in the past few years that makes the lives of small business owners much simpler.

Here are the main reasons why you shouldn’t delay building your website:

• All legitimate businesses have websites - full stop. The size or industry of your business does not matter when it comes to getting your business online.
• Social media accounts like Facebook pages or LinkedIn business profiles are not a replacement for a business website that you own.
• Website builder tools like the GoDaddy Website Builder have made creating a basic website extremely simple. You don’t need to hire a web developer or designer to create a website that you can be proud of.

Recommended : Get started today using our recommended website builder or check out our review of the Best Website Builders .

Other popular website builders are: WordPress , WIX , Weebly , Squarespace , and Shopify .

STEP 10: Set up your business phone system

Getting a phone set up for your business is one of the best ways to help keep your personal life and business life separate and private. That’s not the only benefit; it also helps you make your business more automated, gives your business legitimacy, and makes it easier for potential customers to find and contact you.

There are many services available to entrepreneurs who want to set up a business phone system. We’ve reviewed the top companies and rated them based on price, features, and ease of use. Check out our review of the Best Business Phone Systems 2023 to find the best phone service for your small business.

Recommended Business Phone Service: Phone.com

Phone.com is our top choice for small business phone numbers because of all the features it offers for small businesses and it's fair pricing.

Is this Business Right For You?

Individuals possessing an attention to detail, technical proficiency, specifically regarding electronics, as well as small business acumen, will find a rich market for their services.

Want to know if you are cut out to be an entrepreneur?

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What happens during a typical day at a cell phone repair business?

Since most cell phone repair shops and businesses make the majority of their money from the repairs performed on cell phones and similar devices, this is where the majority of the time is spent. There is also time allotted for ordering new supplies, planning advertising and marketing plans, returning customer phone calls and e-mails and cleaning and organizing the shop.

What are some skills and experiences that will help you build a successful cell phone repair business?

Fortunately for entrepreneurs looking to make cell phone repair a successful business venture, there is very little overhead or start-up cost involved. The skills needed for performing the repairs are also fairly manageable to learn and execute, as well. If you have a knack for working with your hands, especially on smaller or delicate items, you will be well-suited for this profession. If you also have experience or knowledge with small business management, you will equally have an advantage for this career. The last piece of the puzzle becomes communicating with customers and making sure their cell phones and devices are repaired and returned to them in a timely manner.

What is the growth potential for a cell phone repair business?

Cell phones are very popular and useful items for most people. They are fast becoming a necessity for most, no matter where you reside. We manage both our business and personal lives with these pint-sized technical powerhouses. When one breaks or is no longer working properly, many individuals find themselves in a situation in which they must quickly find a replacement.

But, not every person has the money or access to pick up a new phone or device, when there’s trouble with their current one. Because of this new dynamic, repairing a cell phone becomes another necessity for remaining connected and able to navigate the web, make calls, send and receive emails, texts, etc. Repairing a cell phone, then, becomes the best option for many, both economically and location-wise. And, with cell phone sales continuing to skyrocket, there will be many more devices requiring repairs in the coming days, months, and years. The cell phone repair business is poised to become one of the larger facets of the technology industry, with even more individuals opting for a repair, especially as the price of cell phones continues to skyrocket, as well.

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Take the Next Step

Find a business mentor.

One of the greatest resources an entrepreneur can have is quality mentorship. As you start planning your business, connect with a free business resource near you to get the help you need.

Having a support network in place to turn to during tough times is a major factor of success for new business owners.

Learn from other business owners

Want to learn more about starting a business from entrepreneurs themselves? Visit Startup Savant’s startup founder series to gain entrepreneurial insights, lessons, and advice from founders themselves.

Resources to Help Women in Business

There are many resources out there specifically for women entrepreneurs. We’ve gathered necessary and useful information to help you succeed both professionally and personally:

If you’re a woman looking for some guidance in entrepreneurship, check out this great new series Women in Business created by the women of our partner Startup Savant.

What are some insider tips for jump starting a cell phone repair business?

Since this business thrives on customer recognition and your repair and service reputation, its important to make sure you’re sharing success stories and connecting customers with your website, webpage, or logo and business name. Social media can be quite helpful, and we detail how to achieve the recognition and return customers in the marketing and promotion section below.

You also want to make sure you have a strong relationship with your parts supplier. Your ability to repair and return devices to customers in a timely manner requires you to have the replacement materials shipped quickly, if not already on hand

How and when to build a team

Part of the draw of this business is that it can be operated by one or two people for a very long time. Your business will have to be extremely successful and isolated from other competitors in order to think about having a team of repair people working for you. You may want to have one other person in the front of the shop to greet and qualify customer needs, as your business grows. This will help you to focus on the repairs and making sure the customers are reunited with their devices as soon as possible. It would be ideal to have a partner who can do both, so either of you can handle front of house, as well as repairs, in order to maximize your effectiveness.

Useful Links

Industry opportunities.

• Cell Phone Repair — franchise opportunity

Real World Examples

• A2 Phone Repair Ann Arbor, MI
• Digital Doc Repair Ann Arbor, MI

Further Reading

• How Much Does Cell Phone Repair Pay?

Have a Question? Leave a Comment!

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Create thriving cell phone repair business: a step-by-step plan, the ultimate cell phone repair business plan.

The State of the Cell Phone Repair Market: Insights and Trends

Defining Your Target Market Before Starting

Starting a cell phone repair business: what you need to know about costs, ensure your startup is free of cell phone repair legal issues, the equipment and supplies for a profitable cell phone repair business.

• Cell phone repair tools and equipment. try to buy an all-in-one cell phone repair kit can save you cost and time
• Parts and components for repairing cell phones, especially cell phone screens and cell phone battery
• A computer and printer for invoicing and record keeping
• A website and social media presence to market your business

Choose the Right Cell Phone Repair Business Model for Your Needs

• Retail repair shops: Physical stores that offer repair services for cell phones, tablets, and other electronic devices.
• Mobile repair services: Companies that offer on-site repair services for cell phones, often at the customer's home or office.
• Mail-in repair services: Customers send in their damaged devices for the repair and receive the repaired device back through the mail.
• Wholesale repair services: Businesses that offer bulk repair services to retailers, manufacturers, and insurance companies.

Protect Your Cell Phone Repair Business with the Right Insurance

• General liability insurance: Protects against third-party claims for bodily injury or property damage.
• Property insurance: Covers damage to the business's physical location, equipment, and inventory.
• Business interruption insurance: Provides financial protection in the event of a temporary shutdown due to a covered event such as a fire or natural disaster.
• Professional liability insurance: Covers claims related to errors or omissions in the repair process.
• Workers' compensation insurance: Required in most states for businesses with employees, this coverage provides financial protection in case of on-the-job injury or illness.

Marketing Your Cell Phone Repair Business

• Creating a website and social media presence
• Networking with other business owners in your community
• Offering promotions and discounts to attract new customers
• Participating in local events and sponsoring community events

Boost Your Cell Phone Repair Sales with 7 Proven Techniques

• Offer competitive pricing: Be aware of market prices for repair services and adjust your prices accordingly to remain competitive.
• Build trust with customers: Provide excellent customer service, transparent pricing, and quality repairs to build a positive reputation and earn repeat business.
• Offer warranty: Offer a warranty on repairs to instill confidence in customers and encourage them to choose your business over competitors.
• Use social media: Utilize social media platforms to showcase your business and reach new customers. Share customer reviews and testimonials to build trust and credibility.
• Partner with other businesses: Partner with other local businesses to cross-promote services and reach new customers.
• Offer value-added services: Offer additional services such as screen protectors, case covers, and accessories to increase average sales per customer.
• Provide excellent customer service: Respond promptly to customer inquiries and resolve any issues quickly to maintain a positive customer experience.

Pricing Your Cell Phone Repair Services

• Cost of parts: The cost of replacement parts is a major factor in determining the price of a repair. Make sure to factor in the cost of parts, shipping, and handling when setting prices.
• Labor cost: The cost of labor, including the hourly rate of technicians, is another factor to consider when pricing repairs.
• Market competition: Research the prices of competitors to determine a competitive price for your services.
• Location: The cost of living and local market demand can impact the prices of cell phone repair services.
• Type of repair: The complexity of the repair, including the time and skill required, will impact the price.
• Warranty: Consider offering a warranty on repairs as an added value for customers and a way to differentiate from competitors.
• Volume discounts: Offer discounts for bulk repairs or repeat business to incentivize customers to choose your business over competitors.

6 Deliver Exceptional Customer Service in Your Cell Phone Repair Business

• Be responsive: Respond promptly to customer inquiries and resolve any issues as quickly as possible.
• Be transparent: Provide clear, upfront pricing and explain the repair process to customers to instill confidence and trust.
• Be knowledgeable: Train yourself or your store technicians to have a thorough understanding of the repair process and various devices to provide accurate information and advice to customers.
• Keep customers informed: Keep customers informed throughout the repair process and provide regular updates on the status of their devices.
• Solve problems: If a customer experiences any issues with a repair, take the necessary steps to resolve the issue and make it right.
• Seek feedback: Encourage customers to provide feedback and take any suggestions or criticisms into consideration when making improvements to your business.

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• The Ultimate Guide To Starting A Successful Phone Repair Business

Required skills, proven business models, income potential, and steps to start an exciting career as a cell phone repair business owner.

Table of Contents

Essential Skills Needed to Become a Cell Phone Repair Business Owner How do Phone Repair Businesses Make Money? Which Business Model to Choose When Starting a Phone Repair Business? What Business Structure Will Best Suit Your New Business? 6 Steps to Get into Cell Phone Repair How to Attract Potential Customers to Your Phone Repair Business Final Thoughts

In today's digital age, almost everyone owns a smartphone. And with the growing usage of these devices and global trends for reducing e-waste, the demand for phone repair services has skyrocketed. If you are tech-savvy and looking to open your own business, starting a phone repair business might be your perfect fit. With the increasing demand for smartphone repairs forecasted for the coming decade and relatively low startup costs, this business idea has excellent potential for success.

Continue reading to learn more about the specifics of this business type, what challenges to expect on your entrepreneurial journey, and how to succeed in the highly competitive yet profitable industry.

Essential Skills Needed to Become a Cell Phone Repair Business Owner

You don’t need a college degree or complete various certification programs to start offering cell phone repairs in your community. However, success in this field requires combining technical, social, and business skills. Here are some essentials:

• Knowledge and expertise in repairing various types of phones and their components. This includes being able to troubleshoot issues, replace parts, and test the functionality of the phone. You can master this skill by watching YouTube videos, enrolling in online courses, or attending repair schools.
• Strong customer service skills, as you will interact with hundreds of clients. You should be able to communicate clearly and effectively, manage customer expectations, and provide solutions to their problems.
• Primary business and organizational skills like marketing, accounting, and inventory management. You should be able to create a marketing plan, manage your finances, and keep track of your inventory to ensure that you have the necessary parts and tools to repair phones.

How do Phone Repair Businesses Make Money?

Repair shops typically charge a fee for diagnosing the problem and repairing clients’ devices. The cost of the repair depends on the extent of the damage and the type of phone being repaired. Some phone repair businesses also offer additional services, such as screen protectors and phone cases, which generate additional revenue. Moreover, you can offer warranties or insurance plans for repaired phones to generate ongoing income.

Managing phone repair jobs in Orderry

Profitability Potential

The profitability of phone repair shops depends on location, customer demand, competition, and pricing strategy. A good location with high foot traffic is crucial because this type of business relies on a steady flow of customers to make a profit. With the increasing popularity of smartphones, the demand for repair services remains high. However, the competition in the cell phone repair industry is also impressive, with many established players and new entrants. To succeed, your cell phone repair shop must offer quality services, competitive pricing, and excellent customer service.

Additional Revenue Streams

Potential revenue opportunities for repair shops are offering value-added services such as selling phone cases, chargers, and other accessories. You can also offer trade-in programs for customers looking to upgrade their devices or sell refurbished phones. Another source of income could be providing repair services for other electronic devices such as laptops, tablets, and gaming consoles. Additionally, you can offer maintenance packages and extended warranties to provide ongoing support to loyal customers.

Learn how to build efficient workflows and automate routine tasks in your phone repair shop right from the start

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Which Business Model to Choose When Starting a Phone Repair Business?

The choice of business model will depend on factors such as target market, available resources, and personal preferences.

• One option is to operate as a brick-and-mortar store , offering repairs in a physical location. These shops specialize in screen repair, battery replacement or charging port repair, water damage repair, camera repairs, speaker or microphone replacements, and software or operating system troubleshooting. Some businesses also offer phone unlocking, data recovery, and phone customization services. This model requires a significant investment in rent, utilities, and equipment but may attract more clients who prefer the convenience of dropping off their cell phones for repair.
• Another option is to operate as a mobile repair business , traveling to customers' locations to perform repairs. Mobile phone repair businesses typically offer a wide range of standard services. They may also sell accessories and offer device maintenance tips to help customers keep their devices in good working order. This model requires less overhead and may appeal to customers who value the convenience of having their devices repaired at their homes or office.
• A third option is to operate an online repair service , accepting devices by mail and returning them after repair. This model requires less overhead and may appeal to customers who prefer the convenience of shipping their devices for repair.

What Business Structure Will Best Suit Your New Business?

When opening your own shop, a few legal structures are available, including sole proprietorship, partnership, limited liability company (LLC), and corporation. Your choice will depend on your new business's specific needs and goals.

• A sole proprietorship is the simplest and most common structure, with the owner’s personal liability for all business debts and obligations.
• A partnership is similar to a sole proprietorship but with multiple owners who share profits and liabilities.
• An LLC provides limited liability protection for owners, meaning they are not personally responsible for business debts and obligations.
• A corporation is a separate legal entity that provides the most liability protection for owners but requires more formalities and paperwork.

6 Steps to Get into Cell Phone Repair

• Research the Market and Competition. Before starting any business, it's essential to research the market and competition. Look for areas with a high demand for phone repairs and see what services your competitors offer. This will help you determine what services you should provide and how to differentiate yourself from the other shops.
• Develop a Business Plan. Creating such a plan is crucial to the success of your phone repair business. It will help you determine your target market, pricing strategy, marketing activities, and financial projections. Your business plan should also include the equipment and supplies needed to get started.
• Obtain the Necessary Licenses and Permits. Depending on where you live, you may need to obtain specific licenses and permits to operate your phone repair business. Check with your local government to see what requirements you need to meet.
• Find a Location. You'll need a physical location to operate your phone repair business. Look for a location that is easily accessible and has a lot of foot traffic. Consider setting up an online presence to reach a wider audience.
• Purchase Equipment and Supplies. You'll need specific equipment and tools to repair phones, such as screwdrivers, tweezers, replacement screens, and adhesives. And don’t forget about digital tools like repair shop software and accounting platforms.
• Hire Employees. As your business grows, you may need a team of employees to help with repairs and customer service. Look for individuals who are experienced in phone repairs and have excellent customer service skills.

Pro Tip: to maintain a result-oriented environment with employees, you should develop an attractive incentive program in your company. To boost the motivation of employees, encourage them with commissions from performing the most profitable repairs and selling products with higher margins.

When managing your business in Orderry service work order software , you can easily set up an automatic calculation of commissions and bonuses for sales and work orders so that your employees feel valued and you don’t worry about manual calculations.

Payroll setup in Orderry

How to Attract Potential Customers to Your Phone Repair Business

You'll need to market your services to get customers to your phone repair business. Consider running social media ads, offering referral discounts, and partnering with local businesses to increase your visibility in the community. Here is what else you can do:

Website Optimization for Local SEO

Local SEO helps your website to rank higher in local search results. When someone searches for phone repair services in your area, your website should appear on the first page of search results. To optimize your website for local SEO, include your business's name, address, and phone number on every page. You can also create a Google My Business profile and get listed in local directories.

Discounts and Promotions

Offer first-time customers discounts, bundle deals, or a loyalty program. Ensure you promote your discounts and promotions on your website, social media, and in-store.

Social Media Presence

Social media is a powerful tool for attracting potential customers to your business. You can use social media platforms like Facebook, Instagram, and Twitter to showcase your services, share customer reviews, and offer promotions. Post regularly and engage with your followers to build a solid online presence.

Partnerships with Other Local Businesses

Finding partners among other local businesses is an excellent way to grow your customer base. You can partner with smartphone retailers, mobile carriers, or other businesses that offer complementary services. Make sure to promote your partnership on your website and social media.

Excellent Customer Service

High-level customer service increases customer retention rates and helps you get new customers without spending too much on marketing. Ensure your employees greet customers with a smile, listen to their concerns, and provide timely and quality repairs. Encourage satisfied customers to write reviews and share their experiences on social media and review sites.

Final Thoughts

With the rise of smartphones and the increasing dependence on mobile devices, the demand for cell phone repair services has grown exponentially. If you are into opening your own business in the cell phone repair industry, it’s a good time to start. This business idea doesn’t require an enormous startup budget or long-term education. You can operate from home, visit customers’ offices or homes, or rent a location. Besides offering standard phone repair services, you can diversify your revenue streams by selling accessories, software updates, and other related services. This business type is flexible, easy to start, and adds to reducing e-waste globally.

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Mobile Phone Repair Shop Business Plan for Beginners

• June 18, 2023
• by Next What Business Research Team

Do you want to start a mobile phone repair shop business with a small capital investment? If yes, you have landed at the right place. Find here a complete stepwise guide on starting a mobile/ smartphone repair business from home or with a retail storefront.

As per industry experts, India’s smartphone shipments touched 17 million units in 2021 and are predicted to grow more. Hence, it can be easily concluded the demand for the mobile phone repair service business is bound to grow in the coming days.

Table of Contents

12-Step Mobile Phone Repair Shop Business Plan

1. research the market.

Begin by conducting thorough market research to understand the demand for mobile phone repair services in your area. Assess the competition, target market, and pricing trends. Identify the popular mobile phone brands and models in your region.

2. Decide on Mobile Phone Repairing Business Model

A business model is a make-or-break aspect of any startup. And initiating a business with the right business models is absolutely necessary for getting long-term success in the business. Here we have mentioned three different types of prudent business models. However, you can definitely modify one as per your specific requirement.

a) Buy a Mobile Phone Repair Franchise

This is one of the safest ways of starting this business. You can find a lot of mobile phone repair business franchise opportunities in your city. And if you are a beginner in this trade, you can consider this. However, you must choose the right franchise as per your investment capacity and local market demand.

Read:   Top Mobile Phone Companies in India

b) StoreFront Mobile Phone Repair Operation

This is one of the most traditional and proven models of opening a mobile phone repair business. This type of operation demands moderate capital investment. And definitely, the business returns more lucrative revenue than a franchise operation.

c) Home Based Mobile Phone Repairing Service

This is another great phone repair business model you can operate with a small startup capital investment. As the name refers, you will provide the service at the client’s doorstep. However, here also you must have a servicing center of your own. If you find any critical issues, then you might consider bringing the phone with you to fix the major faults.

3. Learn the Skills & Get Certified

Skill is the most important aspect of this business. In starting a cell phone repair business, you must have adequate skills to address the basic issues of fixing a damaged smartphone. Additionally, you must know the basics of industry trends. If you don’t have at least some basic skills, then it is impossible for you to start and operate the business. If you are already an expert and want to open this business, then you can directly jump to the next paragraph. However, if you don’t have that skill, you can consider joining the training classes.

4. Create a Business Plan

Crafting a business plan is the most essential and first action step in starting this business.  Develop a comprehensive business plan that outlines your goals, target market, services offered, pricing structure, marketing strategies, and financial projections. This plan will serve as a roadmap for your business and can help attract potential investors or secure financing.

5. Select Services

Generally, a mobile phone repairing company offers services like repairing basic feature phones, smartphones, iPhones, tablets, etc. In addition to that, you can offer several specific repair services too. Some of the most popular services are

• Screen repair and replacement
• Battery repair and replacement
• Button and headphone jack repair and replacement
• Camera and sensor repair and replacement
• Water damage repair
• Software updates
• Other repair and replacement

6. Registration & Licensing

After crafting the plan, you have to register your business . Additionally, you must apply for the necessary licenses and permissions. Basically, it varies from state to state. Therefore, it is advisable to check the licensing factors with local consultants. In addition to that, you must be aware of upcoming tax liabilities and compliance liabilities too.

7. Arrange Finance for Mobile Phone Repairing Business

Generally, the mobile phone repair business demands moderate capital investment . However, the amount of investment depends on the business model and business size. A storefront operation demands investment for establishing the store. Some of the basic investment areas are equipment cost, manpower cost, and operation costs including administrative and promotional expenses.

Having a well-written business plan will come in handy when applying for a business loan to financial institutions. Also, you use your credit card judiciously, if a limited fund is required.

8. Source Basic Mobile & Smart Phone Repair Equipment

The business demands specific arrangements for the right equipment. Some of the basic repair tools are wire cutters, small Phillips screwdrivers, flat-head screwdrivers, heat guns, adhesives, Isopropyl alcohol, and a soldering station. You can check at Amazon for the latest price on mobile phone repair kits. Additionally, you must have a computer with an internet connection. And definitely a working desk setup for doing the repairing jobs.

9. Hire Expert Personnel

Basically, the manpower requirement depends on the business model and the size of the business. And if you want to hire employees then never compromise with the quality of the personnel because the employees are the biggest aspect of any startup operation.

10. Business Setup

According to the specific business model, establish the workstation. If you want to operate the business from a storefront location, then select the right retail space for it. Try to select a location in a busy area with high traffic. You can also set up the workstation at your home and offer a doorstep delivery service. Decorate the workspace with essential furniture and equipment and a waiting area for customers. Set up a clean and organized workspace with proper lighting and ventilation. Finally, arrange the invoice-raising systems. You can consider using good business accounting software to get day-to-day track records. Also, install POS software for making payments easier for customers. Furthermore, select a catchy name for your mobile phone shop repair business.

11. Set Competitive Pricing

Research the market to determine competitive pricing for your repair services. Consider factors such as the complexity of repairs, the cost of spare parts, and your operating expenses. Offer transparent pricing to your customers, providing estimates for repairs before initiating the work.

12. Promote Your Business

Regardless of your mobile phone repair business model, you must promote your business . According to your target audience and investment capacity, craft a marketing plan. You must put an effort into making people aware of your services. It would be great if you can create a website for your mobile phone repair shop business. This will create confidence among customers but also will help you to reach a wider audience. Additionally, make your business available in the local classifieds. Also, you can consult with a digital marketing company to create a digital marketing plan for your mobile phone repair business.

Frequently Asked Questions

How much does a cell phone repair technician make.

How Much Does a Mobile Phone Repair Technician Make? If you average a revenue of around Rs. 250 per repair and you fix 8 devices a day, you can have a revenue of Rs. 2000 per day. So, approximately, you can make around 60,000 Rupees per month at ease.

What is the Cost of Starting a Mobile Phone Repair Shop?

It is needless to say the investment will depend on the size and scale of your mobile shop. However, the cost of starting a mobile-phone repair shop on a small scale will be a minimum of Rs. 1 Lac. The space cost is not included.

Is Mobile Phone Repairing Business Profitable?

it is without saying, the mobile phone repairing business is enormously profitable in this part of the world. As more and more smartphones are being sold, the need for professional mobile phone repair technicians will increase. However, one needs to be adequately trained for repairing the latest models of smartphones. Furthermore, proper business planning and effective promotional activities must be initiated to make the mobile phone repairing business more profitable.

Do I need any certifications or licenses to start a mobile phone repair shop?

In India, there are no specific certifications or licenses required to start a mobile phone repair shop. However, it is advisable to register your business as a sole proprietorship or a private limited company and obtain the necessary business licenses and permits as per local regulations.

How can I keep up with the evolving technology in mobile phones?

Stay updated with the latest mobile phone technology by regularly attending workshops, seminars, and industry conferences. Follow reputable online resources, join online forums, and engage in continuous learning to stay informed about new models, repair techniques, and software updates.

How can I ensure the quality of my mobile phone repairs?

Focus on using genuine spare parts and tools, employ skilled technicians, and maintain a rigorous quality control process. Test each repaired device thoroughly before returning it to the customer. Providing warranties on repairs can also instill confidence in your customers about the quality of your services.

What are the common challenges in the mobile phone repair business?

Some common challenges include sourcing genuine spare parts, keeping up with evolving technology, managing competition, dealing with warranty issues, and maintaining profitability while offering competitive pricing. However, effective inventory management and building strong relationships with suppliers can help mitigate these challenges.

Can I offer doorstep repair services?

Yes, you can offer doorstep repair services as an additional service. This can be particularly helpful for customers who are unable to visit your repair shop. However, ensure that you have proper systems in place to manage logistics and maintain the quality of repairs conducted outside your premises.

How To Get Started With a Cell Phone Repair Business: 7 Basics

May 30, 2024

The majority of Americans own a smartphone — and rely on them for work, shopping, communication, and more. So when their smartphone stops working, people are eager to get it repaired. That’s where your cell phone repair business can shine.

If you’re knowledgeable and great at repairing cell phones, you might have considered starting a cell phone repair business . But where do you start? How profitable is it? How do you make it a long-term success?

Don’t worry — we have you covered. With an overview of the basics, you’ll have the confidence and information you need to get your repair business off the ground.

What Skills Do I Need To Start a Cell Phone Repair Store?

The great thing about tech repair is you don’t have to go to a trade school or get a college degree to get started. Many of the basic skills you can learn online or by taking things apart yourself. 

You probably wouldn’t consider repairing cell phones for a living if you didn’t have a little bit of mechanical knowledge. But there are a few other skills you’ll need to make your business a success.

• Great troubleshooting ability and knowledge of specific phones: It goes without saying that being able to correctly diagnose and fix hardware issues is a repair shop owner’s top skill. Since hardware is updated constantly, you’ll also need to stay on top of the latest models and known issues to stay relevant and earn repeat business.
• Excellent customer service skills: In cell phone repair, you don’t just have to deal with smartphones and tablets, you have to deal with their owners too. Providing great customer service is a must in the tech repair industry and one of the main ways your business will stand out.
• Basic business and marketing knowledge: A smartphone repair business is exactly that: a business . Since you’ll be dealing with high-end electronics, you’ll need to have at least a basic handle on managing expenses, inventory, and marketing to keep everything running smoothly.

Is a Cell Phone Repair Store Profitable?

You have the skills and the entrepreneurial spirit, but is starting a cell phone repair business worth it? 

Well, that depends. The average monthly revenue of cell phone repair businesses varies drastically, from as little as $5000 to up to $50,000. Ultimately, how profitable a repair shop business is depends on various factors, such as:

• How much competition is in your area
• Durability of popular products
• Prices and supply chain status of repair parts
• Whether you offer additional services
• Efficiency of your processes

In short, a repair business can be very profitable if you do your research first and follow best practices.

7 Steps To Starting a Cell Phone Repair Business

The scariest part of starting a business is the unknown. That’s why we’ve put together a helpful list of the basics for starting your own cell phone repair business.

1. Do Some Market Research

There are a lot of repair stores out there, and your first task is to see what’s already in your area. Take a look at your potential competitors’ websites or, better yet, visit them in person. Note down things like:

• What services do they offer?
• What are their prices?
• Do they sell other items?
• Do they specialize in any particular technology?
• What’s the atmosphere of their shop like?
• Do they cater to a particular type of person? 

The goal of market research is to figure out what you can do better and, more importantly, what you can do differently . Making a repair business stand out is about finding a niche. 

If you find that the area you were thinking of operating in is already full of smartphone and electronics repair shops, pivot to look for somewhere with less competition.

2. Create a Business Plan

Once you’ve spent some time researching the competition and defining your niche, the next step is to make a business plan. A business plan is a document that details what your business hopes to achieve and how you’ll do it. 

Not only is a business plan useful for making your dreams a reality, but many banks will require one if you apply for a loan.

A business plan should include: 

• Summary: A 2-3 sentence elevator pitch for your cell phone repair business.
• Company overview: A bird’s eye view of business operations, including the business structure, target market, and your background.
• Services overview: A summary of the types of services you’ll offer along with any products you plan to sell.
• Market research: A section that shows you understand the industry, your target market, and how you plan to differentiate from your competitors.
• Marketing strategy: An explanation of how you’ll bring in new business and retain customers. How will you advertise to customers and what types of media will you use?
• Budget and finances: A list of operating expenses and how much money you’ll need to make to be profitable. Additionally, what kind of startup costs will you have?

Related Read: What a Business Plan for a Cell Phone Store Should Look Like  

ONE LAST THING: Don’t Forget Your Brand!

If you’re starting a cell phone repair business, you already know that there’s a lot of competition. You want to get into this field for a reason, so dig deep and try to come up with a memorable look and feel for your brand.

Naming your store “Tony’s Smartphone Repairs” or “Super Tech Shop” is going to help you stand out about as much as putting a leaf on the forest floor. Try to think of a name that’s catchy and reflects your personality.

3. Invest in Specialty Equipment and Supplies

You may already have some repair tools that you’ve used to do your own repairs over the years. But if you’re planning to run a repair business you need to invest in quality tools built for professionals. 

Do some research and see what tools other professionals are using . Whatever you do, don’t just invest in cheaper tools to keep your costs down. If your equipment breaks down at a busy time you’ll pay for it in the form of angry customers.

You’ll also want to make sure you have parts bins and other storage to stay organized. An organized space will help you make repairs more quickly, and if there’s one thing a cell phone repair customer loves, it’s a speedy repair.

Finally, start to look into part suppliers . Try to determine which suppliers are most reliable, what equipment they stock, and have backups in mind in case there are parts shortages.

4. Choose the Right Location

When you start the business, you could operate out of your home to keep costs down (and if you have a designated spot in your house you can write it off for tax purposes, too). 

But as your business grows, you’ll eventually want a storefront so customers can walk in. Try to find an affordable location near other shopping centers to encourage people to stop by as part of their normal routine.

Of course, you don’t have to be stuck in one location. You might consider operating a mobile repair business so you can go to your customers. This option would have fewer startup costs, but you’d have to invest in a larger fleet of vehicles with more repair technicians to effectively grow the business.

5. Leverage Technology for Smoother Customer Experiences

Customers who need phone repairs aren’t always in the best mood — but efficient and communicative customer service can help ensure they leave happy.

Using software to handle things like inventory management, repair tickets, and payments is key to removing friction points for your customers. Leveraging a cell phone repair store point of sale (POS) system can help streamline your processes, keep you in compliance, and boost customer engagement. 

A few of the top areas where technology can help improve customer service include:

• Repair ticket tracking: Don’t prioritize and track repairs with a spreadsheet or other manual methods. Use ticketing software to keep device and customer information, repair details, necessary parts, and other notes all in one place.  Linking your repair and inventory software will also ensure that you have an accurate view of your remaining parts as repairs come in.
• Inventory management : Repair stores generally need to handle a mix of serialized replacement parts, IMEI numbers, and general SKUs if they sell things like accessories. Top inventory management solutions allow you to track and manage all of your inventory in real time.
• Custom reporting: Custom reports allow you to monitor sales, spot trends, and track all repairs in real time. These data points can be used to optimize your pricing, find inefficiencies, and more. 
• Flexible payment processing: With a flexible payment processor, customers can use their preferred payment method to pay for repairs or put down a deposit.

With fewer staff and resources, industry-specific software will help you stay competitive and drive customers to your shop.

Related Read: Phone Repairing Software: 6 Features To Look For

6. Market Your Business

Even with all your technical know-how and a perfect workflow, no one’s going to be lining up at your door if they don’t know you exist. In marketing, customer engagement refers to the various methods brands use to build relationships with customers.

What does that mean in practice? It means you need to find creative ways to establish yourself as a trustworthy and knowledgeable repair shop. 

However, we understand many repair shop owners are not marketing experts. Here are a few suggestions of ways you can market yourself for free or using your POS system :

• Social Media: Post common issues and solutions on Facebook, TikTok, or Instagram to establish yourself as an expert. You can also pay to advertise to people in your area. Another idea: create tutorial videos on common DIY repairs. No matter how you use social media, make sure to post regularly to get the most from it.
• Website: Having an attractive, easy-to-navigate website is a great way to establish your professionalism without having to say a word. Make sure your website includes pricing for common repairs along with an overview of the process so customers know what to expect.
• Customer Loyalty: Establishing a customer rewards program (especially if you also sell accessories or other items) is a great way to encourage repeat business with customers. 
• Discounts: Strategically use discounts to help get people in the door, especially for common repairs like screen or battery repairs.

  Related Read: Crafting a Cell Phone Repair Marketing Strategy: 4 Ideas

7. Grow by Offering Other Services and Products

The number of repairs you do may fluctuate over time, especially as smartphones get more durable . Offering additional services and products is a great way to create a more steady revenue stream for your business.

In addition to cell phone repair, you might consider:

• Selling accessories like phone cases and chargers
• Repairing other types of electronics like headphones, speakers, tablets, and smartwatches
• Offering bulk repairs to other businesses
• Selling refurbished and used phones
• Selling training resources or offering training courses on electronics repair

With a robust POS system, you’ll be able to manage the various aspects of your business all in one place, simplifying your day-to-day processes as your business grows.

Start Your Cell Phone Repair Business the Right Way

Ready to finally start your repair business? Make sure you do it on a great foundation.

CellSmart POS is trusted by independent cell phone stores across the US to help increase productivity, customer satisfaction, and revenue. With advanced features that are built specifically for electronics repair, we can help new repair shops manage and grow their business.

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• - Customer satisfaction
• - Repair speed
• - Number of repairs per week
• - Number of repeat customers
• - Revenue from repairs
• - Revenue from accessories
• - Social media engagement

Welcome to our blog post about the Top Seven Cell Phone Repair KPI Metrics. As a seasoned entrepreneur, I know how important it is to track key performance indicators to ensure your business is on track for success. With the continuous growth of the cell phone repair industry, it is more important than ever to keep a close eye on these metrics. In this article, we will dive into the most critical KPIs and how to track and calculate them.

Let's start with one of the most important KPIs, customer satisfaction. With 81% of Americans owning a smartphone, customers have high expectations for their cell phone repair experience. Tracking customer satisfaction can provide valuable insights into your business, including areas where improvements are needed. Other critical KPIs include repair speed, number of repairs per week, and the number of repeat customers.

• Revenue from repairs
• How much money are you bringing in from repairs?
• Is your revenue increasing or decreasing?
• What is the average repair revenue per customer?

Revenue from accessories

• What percentage of your revenue comes from accessory sales?
• What is the average revenue per accessory sale?
• What is the most popular accessory?

Finally, social media engagement is a crucial KPI for reaching potential customers and building brand awareness. By tracking social media engagement, you can determine which platforms are the most effective for marketing and which types of posts are resonating with your audience.

Now that you have a brief overview of the top seven cell phone repair KPI metrics, scroll down to learn how to track and calculate them. By analyzing these metrics regularly and making necessary adjustments, you can ensure your cell phone repair business remains successful in a highly competitive industry.

Customer satisfaction

Customer satisfaction is a crucial metric for any cell phone repair business. It measures how happy your customers are with the service you provide. Maintaining high levels of customer satisfaction should be a top priority for businesses looking to thrive in this industry.

Customer satisfaction is a measure of how well a business's products or services meet or exceed customer expectations. It can be calculated using a range of data, including feedback surveys, customer complaints, and online reviews.

Tracking customer satisfaction enables cell phone repair businesses to continuously improve their service quality and identify areas for improvement. It also helps to build trust and rapport with customers, leading to repeat business and positive word-of-mouth recommendations.

How To Calculate KPI

The formula to calculate customer satisfaction is:

Customer Satisfaction = (Number of Satisfied Customers / Total Number of Customers) x 100

Simply put, you need to divide the number of satisfied customers by the total number of customers and multiply it by 100 to get a percentage.

Calculation Example

Let us assume that in a given month, you served a total of 100 customers. Out of these, 80 customers reported that they were satisfied with your service. Using the formula above, your customer satisfaction rate would be:

Customer Satisfaction = (80 / 100) x 100 = 80%

KPI Advantages

• Helps you identify how well your cell phone repair business is meeting customer expectations
• Aids in building and strengthening customer relationships
• Informs business decisions and empowers stakeholders to take action and improve service quality

KPI Disadvantages

• Surveys and feedback forms may be prone to bias or inaccuracies
• Customers may be hesitant to provide negative feedback, leading to skewed results
• Cannot be viewed in isolation - other KPI metrics should be considered alongside customer satisfaction for a holistic view of business performance

KPI Industry Benchmarks

Industry benchmarks for customer satisfaction in the cell phone repair industry vary. However, according to a study conducted by the American Customer Satisfaction Index, the average satisfaction level for electronics and appliance repair services in the US is 78.7 out of 100.

Tips & Tricks

• Offer incentives for customers to provide feedback, such as discounts on future repairs
• Encourage staff to actively seek out feedback from customers after every repair
• Use feedback and surveys to identify areas for improvement and adjust your service accordingly

Repair speed

Most cell phone repair businesses thrive on quick repair times. This is why repair speed is a commonly tracked KPI metric.

Repair speed refers to the time it takes for a cell phone to be repaired and ready for pickup after being dropped off at the repair shop.

Cell phone repair businesses should track this KPI metric to measure the efficiency of their repair process and identify bottlenecks. It can also be used to quantify the impact of process improvements.

The formula to calculate repair speed is:

• Repair Speed = (Completion Time - Drop Off Time)/Number of Repairs

Assuming a cell phone repair shop completed ten repairs yesterday:

• Drop Off Time (average) = 9:00 am
• Completion Time (average) = 3:00 pm
• Repair Speed = (3:00 pm - 9:00 am)/10
• Repair Speed = 6 hours/10 = 36 minutes per repair
• Helps identify bottlenecks and inefficient processes that slow down repairs.
• Helps prioritize time-sensitive repairs and improve customer satisfaction.
• Useful for setting customer expectations on repair times.
• Does not account for the complexity of repairs, which may vary widely.
• May not be a useful metric for low-volume, high-complexity repairs.
• May not be a useful metric for on-site repairs (e.g., at a customer's location).
• The average repair speed for cell phone repair businesses is 60-90 minutes per repair.
• The best-in-class repair speed for cell phone repair businesses is under 30 minutes per repair.
• Note: Benchmarks will vary depending on repair volume, complexity, business size, etc.
• Track repair speed over time to identify seasonal trends or changes in repair volume.
• Consider setting internal benchmarks as well as industry benchmarks to continually improve repair speed.
• Use repair speed in your marketing materials to set customer expectations and differentiate your business from competitors.

Number of repairs per week

Tracking the number of repairs per week is a critical KPI for any cell phone repair business. It gives a clear picture of how efficiently the business is operating.

Number of repairs per week is the total number of cell phone repairs completed by a repair shop in a week.

The KPI is essential for monitoring the repair shop's performance, including the overall productivity and efficiency of the team. It can also help to indicate any trends, such as seasonal fluctuations that may impact the business's revenue.

To calculate the number of repairs per week KPI, use the following formula:

Number of repairs per week = Total number of repairs completed in a week / Number of working days in the week

Suppose a repair shop has completed 50 total repairs in a 5 day working week. The calculation for this KPI would be:

Number of repairs per week = 50 / 5

Number of repairs per week = 10

• Helps to identify trends in repair volumes, which serves to predict future demand.
• Provides an analysis of how well a repair shop is performing and the overall productivity of the team.
• Allows for quick identification of inefficiencies in the repair process, such as bottlenecks in the workflow.
• The KPI does not account for the complexity of repairs.
• The calculation may be influenced by factors outside the control of the repair shop, such as external market fluctuations.

KPI Industry Benchmarks for the KPI: ' Number of repairs per week '

The repair industry benchmark for this KPI varies depending on the size of the repair shop. A small repair shop may have an average of 10 repairs per week, while a larger one may have 50 or more. It is essential to compare the business's performance against the industry standard to improve overall efficiency.

• Set a target for the number of repairs per week, and track progress towards reaching it.
• Use this KPI to identify employee training needs.
• Consider using a field service management software to automate processes and increase efficiency.

Number of repeat customers

As a cell phone repair business owner, keeping your customers coming back is critical to your success. Thus, the number of repeat customers is an essential KPI you should track to measure and improve customer loyalty. In this chapter, we will explain what it is, its use case, how to calculate it, its advantages and disadvantages, industry benchmarks, and provide a calculation example.

The number of repeat customers refers to the percentage or total number of customers who have returned for additional repair services after their first visit. It shows the effectiveness of your business in retaining customers and building long-lasting relationships with them.

Tracking the number of repeat customers can help you identify which repair services are popular among your customer base and which ones are not. You can use this information to improve your services, pricing, promotions, and customer experience. By increasing the number of repeat customers, you can reduce customer acquisition costs and increase revenue.

To calculate the number of repeat customers, use the following formula:

Suppose you had 500 customers in a month, and 150 of them came back for repeat repair services. To calculate the percentage of repeat customers, use the formula:

Therefore, your cell phone repair business had a 30% repeat customer rate in that month.

• Indicates customer loyalty: High repeat customer rates show that your business has loyal customers who trust your services and are satisfied with their previous experiences, leading to long-term customer relationships.
• Reduces costs: Acquiring new customers is more expensive than retaining existing ones. Therefore, a higher repeat customer rate can reduce your customer acquisition costs.
• Increases revenue: Repeat customers tend to spend more than new customers, resulting in increased revenue for your business.
• May not reflect customer satisfaction: The number of repeat customers alone does not indicate their level of satisfaction with your services. Some customers may return because they did not find a better alternative, but they are still dissatisfied with your business.
• May miss new opportunities: Focusing too much on repeat customers may prevent you from expanding your customer base and exploring new markets.

KPI Industry Benchmarks for the KPI: ' Number of repeat customers '

According to a 2019 survey by Harvard Business Review, the average repeat customer rate across industries is around 25%. However, this can vary depending on the type of business, size, location, and customer demographics.

• Offer loyalty programs and rewards to incentivize customers to return.
• Ask customers for feedback and act on their suggestions to improve your services.
• Train your staff to provide excellent customer service and build relationships with customers.

Revenue from Repairs

One of the most significant KPI metrics for any cell phone repair business is the revenue generated from repairs. This metric helps businesses to track the amount of revenue generated from offering repair services to customers and measure the effectiveness of their repair services.

Revenue from repairs is a KPI metric that measures the amount of revenue generated by a cell phone repair business in a specific period, typically a month or a year.

The revenue from repairs KPI is critical for determining the financial health of a cell phone repair business. The metric helps businesses to understand how much revenue they are generating from offering repair services to customers and whether they are meeting their revenue goals.

To calculate the revenue from repairs KPI, use the following formula:

Revenue from repairs = Total revenue - revenue from sales

Suppose the total revenue generated by a cell phone repair business is $50,000 in a month, and revenue from sales is $10,000. Then, the revenue from repairs for that month is:

Revenue from repairs = $50,000 - $10,000 = $40,000

• Allows businesses to track the effectiveness of their repair services
• Helps businesses to understand their financial health
• Enables businesses to set revenue goals and measure their progress
• Does not take into account the cost of repairs
• Does not measure the profitability of repair services
• May be influenced by external factors such as seasonal changes or competition

According to industry experts, a cell phone repair business should ideally generate at least 60% of its revenue from repair services. However, this may vary depending on the size of the business and the level of competition in the market.

• Offering discounts or promotions can increase the revenue from repairs
• Providing excellent customer service can help improve customer loyalty and increase the likelihood of repeat business
• Regularly analyzing the revenue from repairs KPI can help businesses identify areas for improvement and optimize their repair services

As a cell phone repair business owner, it's essential to track your revenue from accessories. Not only does it give you an indication of how much revenue you can generate by selling phone accessories, but it also tells you how well you're doing in terms of cross-selling and upselling.

Revenue from accessories is the total amount of money generated from the sale of cell phone accessories in a specified period.

By tracking your revenue from accessories, you can determine the level of demand for accessories and adjust your inventory accordingly. Additionally, you can use this KPI to identify new opportunities for cross-selling and upselling, such as offering screen protectors to customers who purchase phone cases.

To calculate your revenue from accessories, use the following formula:

Let's say your repair shop generated $10,000 in revenue last month, and $2,500 of that revenue was from accessories. Your revenue from accessories KPI would be:

• Helps you determine the level of demand for cell phone accessories
• Identifies new opportunities for cross-selling and upselling
• Enables you to adjust your inventory according to demand
• Does not take into account the profit margins for accessories sold
• May be affected by seasonal variations in demand for cell phone accessories

The industry benchmark for revenue from accessories varies depending on the size of the business and the region. However, a good benchmark to aim for is between 20% to 30% of total sales.

• Offer promotions to boost sales of accessories
• Train your staff to recommend relevant accessories to customers
• Monitor industry trends and adjust your inventory accordingly

By tracking your revenue from accessories, you can gain valuable insights into your customers' buying behavior and identify new revenue streams.

Social media engagement

Definition: Social media engagement is a measurement of how people interact with a brand's social media channels. It can include likes, comments, shares, retweets, mentions, and more.

Use Case: Social media engagement is important because it indicates the strength of the relationship between a brand and its audience. It can help businesses understand what type of content resonates with their followers and what doesn't.

How To Calculate KPI: To calculate social media engagement, you need to add up all the interactions that your posts have received in a given period and divide that by the total number of followers or impressions your posts received in the same period.

Social Media Engagement = (Likes + Comments + Shares + Retweets + Mentions) / Total Followers or Impressions

Calculation Example: Let's say your brand has 10,000 followers on Instagram and in the past week, your posts received a total of 1,000 likes, 300 comments, and 200 shares. Your social media engagement rate for the week would be (1,000 + 300 + 200) / 10,000 = 15%.

KPI Advantages: This KPI is advantageous because it helps businesses understand how well their social media content is performing and how engaged their audience is. It can also help identify areas of improvement and what type of content to focus on in the future.

KPI Disadvantages: The disadvantage of social media engagement is that it doesn't necessarily lead to conversions or sales. It also doesn't measure the sentiment of the comments or engagements.

KPI Industry Benchmarks: Industry benchmarks for social media engagement vary based on the platform and industry. However, a good benchmark to aim for is an engagement rate of 1-3% on Instagram and Twitter, and 0.5-1% on Facebook.

Tips & Tricks:

• Post consistently to keep your engagement rate up
• Ask questions or add call-to-actions in your posts to encourage engagement
• Monitor and respond to comments and messages to improve relationships with your audience

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Coverage explained

• Choosing the right auto repair insurance

Costs and benefits

• How to file a claim
• Pros and cons

Customer reviews and feedback

Car repair insurance in 2024: a comprehensive guide.

Affiliate links for the products on this page are from partners that compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate auto insurance products to write unbiased product reviews.

• Car repair insurance covers repairs and replacements stemming from mechanical issues.
• Some insurers will allow you to add repair coverage to your standard auto policy.
• You can also purchase repair insurance separately, similar to an extended car warranty.

Anyone who drives a car knows that breakdowns are inevitable, and paying for repairs can be hard on your wallet.

A car warranty is a common add-on when you buy a new car, but what should you do when that coverage expires? If you're worried about covering the cost of mechanical and electrical issues as your car ages, you might consider getting car repair insurance in addition to your regular car insurance policy.

Car repair insurance overview

What is auto repair insurance.

If your car breaks down, auto repair insurance helps you cover the cost of major repairs and parts replacement. However, it won't cover fixes related to normal wear and tear, lack of maintenance, or accidents.

Car repair insurance is typically an optional coverage that you can add to your standard auto policy. Some insurance providers offer it as a standalone coverage but require you to have comprehensive auto coverage to cover damages caused by theft or bad weather.

How it differs from standard car insurance

A full coverage auto policy pays for repairs or vehicle replacement if your car is damaged by weather, fire, a falling object (like a tree), or an accident you caused, or if it's stolen or vandalized. It also gives you liability coverage, which is legally required in most states, and covers medical payments to others involved in an accident.

"Car repair insurance doesn't cover the same things as collision or comprehensive insurance. It works as an addition to a standard policy rather than a replacement," says Cassie Sheets, a data journalist at Insurify.

How it differs from extended service contracts or warranties

New cars and most used cars come with a warranty, obligating the manufacturer to fix any mechanical or electrical defects. Car warranties expire, but you may be able to purchase an extended warranty.

"Car repair coverage works similarly to an extended warranty that you'd purchase through a dealership or third party, except you can cancel it, unlike a warranty, and you can pay month-to-month rather than up front. Extended warranties can cost thousands of dollars, and for certain vehicles, mechanical breakdown insurance is as low as $10 per month," Sheets says.

Ultimately, both types of coverage help you pay for electrical or mechanical repairs that are needed due to design or installation defects — not normal wear and tear or issues caused by neglect.

"Extended warranties cover a lot of the same things car repair insurance covers, so it might be an unnecessary expense if you already have a warranty. Drivers can talk through specific differences with an insurance agent to figure out if adding car repair insurance makes sense," Sheets says.

What auto repair insurance covers

Auto repair insurance is also known as mechanical breakdown insurance (MBI). Mechanical issues include defects in the air conditioning system, transmission, fuel system, exhaust, engine, and electrical system that are not caused by poor maintenance or a collision. Many of these repairs can be costly.

Common exclusions to be aware of

While the list of exclusions varies by insurance provider, you can expect that the following will not be covered by car repair insurance:

• Wear and tear
• Damages caused by a collision with a car or object
• Pre-existing issues 
• Oil changes
• Tune-ups, such as air filter or spark plug replacement
• Non-original parts
• Rotating or replacing tires
• Cosmetic damages
• Certain luxury or collectible cars

Choosing the right car repair insurance

Factors to consider when choosing a plan.

The first thing to evaluate when you're shopping for car repair insurance is eligibility. This basically comes down to your car's age and odometer reading, and the requirements can vary widely among providers. 

At Geico, for example, you can purchase mechanical breakdown insurance if you're the first owner of a new or leased car that's less than 15 months old with under 15,000 miles. You can renew your policy for up to seven years or 100,000 miles, whichever comes first.

Good Sam's standalone mechanical breakdown insurance, offered by Progressive, is available to owners of a vehicle or RV up to 15 years old with less than 100,000 miles (or 120,000 miles for rear-engine diesel RVs). For owners of newer cars with full auto coverage in select states, Progressive Vehicle Protection is available as an add-on coverage. 

If you pass the eligibility test, weigh these factors when comparing policies: 

• Covered parts and systems
• Claims payout process (reimbursement vs. direct pay to service provider)
• Deductible options
• Rental car or ride-share reimbursement while your car is in the shop
• Additional perks, like free roadside assistance

Note: Commercial vehicles may not be eligible for car repair insurance, regardless of the mileage or age of the car.

Comparing top car repair insurance providers

Search for information about the insurance company's financial stability using a database like AM Best. A good credit rating indicates the company has a history of paying out customer claims quickly and efficiently.

Top providers for car repair insurance include Geico , Progressive , and Mercury. The company you use for standard auto coverage may offer repair coverage as an add-on — that's how Geico does it, for example — so check there first. 

Many car repair plans that are sold by insurance companies are more similar to service contracts in that they eventually expire after you drive a certain number of miles. 

For example, Allstate's Extended Vehicle Care covers essentially the same repairs as an MBI contract, but only for seven years or 100,000 miles (whichever comes first). It offers other benefits, though, including rental car and ride-share reimbursement, 24/7 roadside assistance, and trip interruption.

Some companies offer repair coverage only to residents of certain states. If you're a California driver who's comfortable with an exclusively-online experience, Olive.com is a newer platform that can help you get a standalone car repair insurance policy if your car is less than 10 years old with under 140,000 miles.

Tips for selecting the right coverage level

To choose the right level of coverage, research the make and model of your car to find out what the most common breakdowns are and the typical cost of repairs where you live using a database like Kelley Blue Book . 

Car repair insurance is generally inexpensive for cars in good condition, so choosing the most comprehensive coverage plan is unlikely to increase your monthly cost noticeably. However, to keep costs down, you could select coverage for only one system, such as the powertrain. Repairs that fall into this category are typically the most expensive, so having coverage could prove cost effective.

Understanding premiums and deductibles

Premiums for car repair insurance range from $100 to $500 per year, on average, for newer cars, according to research from ConsumerAffairs.

Car repair insurance premiums can either be rolled into your standard auto policy payment or paid separately. Keep in mind that insurance companies have the right to adjust your premium at your renewal date. 

Your deductible is the amount you need to pay before insurance kicks in. Typically, choosing a higher deductible reduces your premium. While deductibles on a standard auto policy can range from $200 to $2,000, deductibles on a car repair policy are usually no more than $500.

How costs vary with vehicle type and age

Older vehicles and certain trucks and RVs may be more expensive to insure.

"Vehicle age and mileage are essential rating factors, as repair frequency tends to rise as mileage accrues, while newer cars may have operating systems that are incredibly complex and expensive to repair," says Ezra Peterson, senior director of insurance at the auto app Way.com. 

If you're looking to protect a collectible or rare car, you may need classic car auto insurance instead.

Calculating the potential savings on repair costs

Say you purchase car repair insurance at an annual cost of $150 with a $200 deductible. When your air conditioning stops working six months into your policy, a mechanic tells you it needs to be replaced. 

Kelley Blue Book estimates that an A/C system replacement can run from $1,546 to $1,705, on average. With car repair insurance, you pay your $200 deductible and the insurance provider pays the rest. Thanks to your coverage, you've paid just $275 (your premium over six months plus your deductible) instead of six times that.

How to file a car repair insurance claim

Step-by-step process for filing an auto repair insurance claim.

The process for filing an insurance claim will vary by provider, but generally follows these steps:

• Take your car to a mechanic for an inspection
• Receive an inspection report with recommendations and cost estimates for labor and parts
• Call your insurance company (some claims departments will want to speak directly to the mechanic)
• Insurance company authorizes the repair work and covers the bill

Necessary documentation and information 

You'll need to bring your insurance card or policy information to the mechanic. Typically the insurance provider will ask to speak directly to the mechanic about the needed repairs and ask them to send a copy of a written report before authorizing the work.

Pros and cons of car repair insurance

Advantages of auto repair insurance.

If you drive an unreliable vehicle and can't afford to buy a new car, repair insurance can offer peace of mind and a safety net when things go wrong that aren't covered by your standard auto policy.

Potential downsides and limitations

Insurers can deny your claims if you fall behind on regular maintenance and a mechanic determines the problem was caused by neglect rather than a system failure. Car repair insurance may not be worth it for some drivers with specific cars or car models that have a history of breaking down.

"Depending on your premium, car repair insurance also might not make sense financially. If you can put that money into savings and come up with enough to pay for most repairs, your personal mechanical breakdown insurance premium is probably too high to justify the policy," Sheets says.

Customer satisfaction with insurance companies tends to vary throughout different regions of the U.S. 

For instance, Progressive and Allstate were ranked fifth and sixth, respectively, in California on J.D. Power's 2024 annual ranking of overall customer satisfaction with auto insurers. In the mid-Atlantic region, Allstate ranked 10th and Progressive ranked 11th. In the southeast, neither company cracked the top 10.

Conclusion 

Car repair insurance isn't necessary for all drivers, but can be a smart investment for certain drivers.

"A mechanical breakdown policy can be a very effective way to manage risk. It can save a consumer from hefty repair bills in exchange for a much smaller monthly premium, and it should be considered when assessing the household insurance needs and budget," Sheets says.

If you have comprehensive and collision auto insurance and enough cash savings to cover an unexpected repair, you likely won't gain much benefit from a car repair policy. Likewise, if you're still covered under a warranty or an extended warranty, you don't need to double up on coverage with car repair insurance.

Car repair insurance FAQs

Auto repair insurance can be worth it if you have an older or high-mileage car and can find a monthly payment that fits into your budget.

Each insurer has its own eligibility requirements, including the maximum age of the car and mileage. 

No insurance policy or warranty covers the costs of routine maintenance, such as oil changes and tire rotation.

Yes, as long as your car meets the age and mileage requirements.

Compare the scope of coverage, exclusions, deductible options that fit into your budget, and the provider's credit rating and customer reviews.

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AugyTek, LLC

Cant find a solution for your problem? Now your search is over. We service hundreds of different devices, repaired right in our shop! Have a look around!

Need More Power?

Are you a serious gamer? Have you been thinking your system needs a boost? We can help! We cater to every level of user, from beginners to world champion gamers!

Are you protected?

Safeguard your home or business! AugyTek provides state of the art security systems to protect the things most valuable to you!

Is this you?

AugyTek repairs most mainstream models of cell phones and tablets! Click to see our repair rates!

Broken Console?

At AugyTek we service and repair all gaming consoles from Next Gen to Retro consoles! We also carry accessories for all consoles too!

Welcome to AugyTek!

Our store is located at 370a south grand avenue in pullman, washington, get directions to augytek.

2024 Update

Update – 12.30.23 :.

AugyTek – Website and home page: / New Year – New Things!

Appointments / Bad news: / Good News: / Final Thoughts & Links:

General Updates:

This website has a wealth of information about our services, pricing, and repair processes. The guided button click tour is going to go live very soon! Use the menu bar at the top or click here to select a category for the repair you need!

With such, as part of the changes we are doing in the new year, the amount of walk in appointments we will be taking will be very limited.

We have reached a point in our business that we must start building up for expanding into needed services in the future for the benefit of all of our customers!

Ringing in the new year in 2024!!

Our holiday sale was a big hit! Thanks to all those that came in and supported local business!!

So one of the biggest updates we have is that we FINALLY have our expanded price listing for our Cell Phone Repair Page! This page has updated prices that will be relevant until the near end of Q1 in 2024! We also have switched to a TWO TIER type of cell phone repair. More on that below!

Finally, we have decided a few things that we are going to change around in the coming year due to some major projects we have cooking. All those details are below! We hope everyone’s Christmas was holly and jolly in these dark times, and Happy New Year to all!

eBay Sales from AugyTek!

For the foreseeable future we are committed to getting item lots set up on eBay! (Link at bottom )

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Appointment Scheduling reminders:

All non scheduled cell phone repairs will be subject to a $25 convenience fee. This fee will not be charged if the client agrees to wait until we have a free bench slot open, or we have to order a part. This may be in a couple hours, or a couple days depending on our workload/logistics. Recycling does NOT require an appointment, however, if you are recycling more than one device, an approximate time of arrival will help get you in and out of our store faster. If you have a list of devices, we can calculate your recycling fees ahead of your arrival also.

Computer repairs are under their own classifications and have their own repair speeds. Where as we typically don’t have an appointment requirement, we are quickly approaching that point due to our workloads being bigger than ever. We are managing the best we can to get our clients the help they need!

If you have a time sensitive repair, we have our Critical Repair Services that jumps you to the front of the line, and gives your a repair a priority over all other jobs we have waiting! More info on the Computer Repair Services page!

We have looked at our retail stock sales in the 2 year period since Covid restrictions. We have found that these numbers are not quite up to snuff where they should be. It has been decided that we will start the liquidation process of our aging in stock inventory. We will still carry essential things like cables, thermal paste, and USB adapters / drives that sell frequently, however we will no longer carry things like game accessories for retro and modern game consoles. Be sure to keep an eye out for these liquidation lots on our eBay store!

In 2024, with the upcoming changes to how we schedule appointments and the ever changing online business standards, we will eventually move to a completely automated scheduling and payment system. Part of this means that we will limit how much we answer the phones due to simply being more focused on the online system, as we look to expand beyond our local area.

We have our website here for people to do their own research. In the past we have been fairly forgiving about people not looking up our information on their own. However, we simply do not have the time or resources to put a technician on the phone all day long to offer free repair guidance. Look through this website, then call to schedule an appointment. Please. It will be much easier on all parties involved! Thank you!

Good News :

As mentioned above, our Cell Phone repair page got a make over. We will soon have a Tablet repair page, as well as other pages dedicated to less common cell phone models. We also introduced a Tier pricing system. This gives people the opportunity to fix their phones at a lower cost, because we know everyone is hurting right now financially.

Another good thing about this is that virtually all “color variant” fees have been removed, save for the Galaxy S9 series. This is because Samsung contracts out the manufacture of those older models and they do charge a bit more. Otherwise, there are a full selection of prices and models, with a little bit easier to read page for desktop and mobile devices! Find out more at AugyTek’s cell phone repair page!

As we mentioned in the previous section we will be looking to liquidate most of our in stock inventory. This is also a good thing as you can find great deals on bulk purchases if that is what you wish to do! Due to logistics, these lots will only be available for purchase via our eBay store, but local pickup will be an option.

Annual custom build sale for 2024 is confirmed! It usually coincides with Tax return Season, and runs from the middle of February to the end of April!! We will be sure to post it on our street sign and on this website when it happens!

Finally, loaner laptops! This has been a question for YEARS by some of our clients, and we finally got the green light from our insurance company. So at some point, hopefully in 2024, we will have the ability to loan out laptops while we work on the client’s!

Final thoughts from AugyTek

We have lots of things coming in the near future, and we look forward to sharing them all with you! Included in this, MIGHT, and we mean MIGHT… be TV repair. We’ve listened to the THOUSANDS of phone calls we received in both 2022 and 2023. We have never worked on TV’s, and don’t even know if it’s now a viable repair service, but we figured we could at least do our calling patrons the service of looking into the possibility.

As always, a HUGE thank you our customers over the last 10 years, and the new ones yet to come! We’re still here because of you, and your desire to get proper repairs at affordable prices!

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AugyTek has Security Systems for home or business!  Get your piece of mind with professional grade security, at a price that is right for you!

AugyTek offers Business Service Plans which will keep your business technology running in top shape and save you money while you make it!

Do you want to trade in your old tech for newer models?  Maybe you have some old games or consoles laying around? Come trade them in at AugyTek! Get some store credit towards what you really want!

If we provided you with service that makes you want to write something about us, please do so on our Google+ page!

Make sure you Bookmark this site and keep checking back for updates!!

Mobile Phone Repair Business Plan Template & Guidebook

If you're looking to start your own successful mobile phone repair business, you won't find a better road map than The #1 Mobile Phone Repair Business Plan Template & Guidebook. This comprehensive plan offers actionable advice and guidance to get your venture off the ground, while providing the best practices of established mobile phone repair businesses. Whether you're an experienced entrepreneur or just starting out, this is the perfect resource to help you develop your business plan, market your services and reach success.

Get worry-free services and support to launch your business starting at $0 plus state fees.

How to Write a Mobile Phone Repair Business Plan in 7 Steps:

1. describe the purpose of your mobile phone repair business..

The first step to writing your business plan is to describe the purpose of your mobile phone repair business. This includes describing why you are starting this type of business, and what problems it will solve for customers. This is a quick way to get your mind thinking about the customers’ problems. It also helps you identify what makes your business different from others in its industry.

It also helps to include a vision statement so that readers can understand what type of company you want to build.

Here is an example of a purpose mission statement for a mobile phone repair business:

Our mission at Mobile Phone Repair is to provide reliable and affordable repair services for smartphone owners throughout our community. We strive to exceed our customers' expectations with top-notch product quality and friendly customer service. We continuously strive to maintain the highest level of safety and professionalism in every task we take on. We are dedicated to providing an experience that is both comfortable and satisfactory for our customers.

2. Products & Services Offered by Your Mobile Phone Repair Business.

The next step is to outline your products and services for your mobile phone repair business. 

When you think about the products and services that you offer, it's helpful to ask yourself the following questions:

• What is my business?
• What are the products and/or services that I offer?
• Why am I offering these particular products and/or services?
• How do I differentiate myself from competitors with similar offerings?
• How will I market my products and services?

You may want to do a comparison of your business plan against those of other competitors in the area, or even with online reviews. This way, you can find out what people like about them and what they don’t like, so that you can either improve upon their offerings or avoid doing so altogether.

3. Build a Creative Marketing Stratgey.

If you don't have a marketing plan for your mobile phone repair business, it's time to write one. Your marketing plan should be part of your business plan and be a roadmap to your goals. 

A good marketing plan for your mobile phone repair business includes the following elements:

Target market

• Who is your target market?
• What do these customers have in common?
• How many of them are there?
• How can you best reach them with your message or product?

Customer base 

• Who are your current customers? 
• Where did they come from (i.e., referrals)?
• How can their experience with your mobile phone repair business help make them repeat customers, consumers, visitors, subscribers, or advocates for other people in their network or industry who might also benefit from using this service, product, or brand?

Product or service description

• How does it work, what features does it have, and what are its benefits?
• Can anyone use this product or service regardless of age or gender?
• Can anyone visually see themselves using this product or service?
• How will they feel when they do so? If so, how long will the feeling last after purchasing (or trying) the product/service for the first time?

Competitive analysis

• Which companies are competing with yours today (and why)? 
• Which ones may enter into competition with yours tomorrow if they find out about it now through word-of-mouth advertising; social media networks; friends' recommendations; etc.)
• What specific advantages does each competitor offer over yours currently?

Marketing channels

• Which marketing channel do you intend to leverage to attract new customers?
• What is your estimated marketing budget needed?
• What is the projected cost to acquire a new customer?
• How many of your customers do you instead will return?

Form an LLC in your state!

4. Write Your Operational Plan.

Next, you'll need to build your operational plan. This section describes the type of business you'll be running, and includes the steps involved in your operations. 

In it, you should list:

• The equipment and facilities needed
• Who will be involved in the business (employees, contractors)
• Financial requirements for each step
• Milestones & KPIs
• Location of your business
• Zoning & permits required for the business

What equipment, supplies, or permits are needed to run a mobile phone repair business?

• Computer with internet access
• Mobile phone repair tools and supplies, such as screwdrivers, tweezers, a heat gun, soldering iron, and replacement phone parts
• Protective glasses and gloves
• Business license from local government

5. Management & Organization of Your Mobile Phone Repair Business.

The second part of your mobile phone repair business plan is to develop a management and organization section.

This section will cover all of the following:

• How many employees you need in order to run your mobile phone repair business. This should include the roles they will play (for example, one person may be responsible for managing administrative duties while another might be in charge of customer service).
• The structure of your management team. The higher-ups like yourself should be able to delegate tasks through lower-level managers who are directly responsible for their given department (inventory and sales, etc.).
• How you’re going to make sure that everyone on board is doing their job well. You’ll want check-ins with employees regularly so they have time to ask questions or voice concerns if needed; this also gives you time to offer support where necessary while staying informed on how things are going within individual departments too!

6. Mobile Phone Repair Business Startup Expenses & Captial Needed.

This section should be broken down by month and year. If you are still in the planning stage of your business, it may be helpful to estimate how much money will be needed each month until you reach profitability.

Typically, expenses for your business can be broken into a few basic categories:

Startup Costs

Startup costs are typically the first expenses you will incur when beginning an enterprise. These include legal fees, accounting expenses, and other costs associated with getting your business off the ground. The amount of money needed to start a mobile phone repair business varies based on many different variables, but below are a few different types of startup costs for a mobile phone repair business.

Running & Operating Costs

Running costs refer to ongoing expenses related directly with operating your business over time like electricity bills or salaries paid out each month. These types of expenses will vary greatly depending on multiple variables such as location, team size, utility costs, etc.

Marketing & Sales Expenses

You should include any costs associated with marketing and sales, such as advertising and promotions, website design or maintenance. Also, consider any additional expenses that may be incurred if you decide to launch a new product or service line. For example, if your mobile phone repair business has an existing website that needs an upgrade in order to sell more products or services, then this should be listed here.

7. Financial Plan & Projections

A financial plan is an important part of any business plan, as it outlines how the business will generate revenue and profit, and how it will use that profit to grow and sustain itself. To devise a financial plan for your mobile phone repair business, you will need to consider a number of factors, including your start-up costs, operating costs, projected revenue, and expenses. 

Here are some steps you can follow to devise a financial plan for your mobile phone repair business plan:

• Determine your start-up costs: This will include the cost of purchasing or leasing the space where you will operate your business, as well as the cost of buying or leasing any equipment or supplies that you need to start the business.
• Estimate your operating costs: Operating costs will include utilities, such as electricity, gas, and water, as well as labor costs for employees, if any, and the cost of purchasing any materials or supplies that you will need to run your business.
• Project your revenue: To project your revenue, you will need to consider the number of customers you expect to have and the average amount they will spend on each visit. You can use this information to estimate how much money you will make from selling your products or services.
• Estimate your expenses: In addition to your operating costs, you will need to consider other expenses, such as insurance, marketing, and maintenance. You will also need to set aside money for taxes and other fees.
• Create a budget: Once you have estimated your start-up costs, operating costs, revenue, and expenses, you can use this information to create a budget for your business. This will help you to see how much money you will need to start the business, and how much profit you can expect to make.
• Develop a plan for using your profit: Finally, you will need to decide how you will use your profit to grow and sustain your business. This might include investing in new equipment, expanding the business, or saving for a rainy day.

Frequently Asked Questions About Mobile Phone Repair Business Plans:

Why do you need a business plan for a mobile phone repair business.

A business plan for a mobile phone repair business is necessary to provide an outline of the current state of the business, its objectives, and how the business will be operated. It allows potential investors, lenders, and partners to gain a clear understanding of the projected financial performance and organizational structure of the business. The plan also serves to set goals that can be used to measure the success of the business in achieving its objectives.

Who should you ask for help with your mobile phone repair business plan?

You should seek help from a business consultant or a professional business plan writer. They can provide advice and guidance on how to create a comprehensive business plan for your mobile phone repair business. Additionally, you should consult with local and online resources that offer free advice on starting and running a business.

Can you write a mobile phone repair business plan yourself?

Writing a mobile phone repair business plan can be a complex process, as it involves researching and analyzing the market, competition, and potential customers. If you have the time and resources to conduct the necessary research, you can definitely write your own business plan. However, if you don’t have the time or expertise to write a plan from scratch, you may want to consider hiring an experienced professional business plan writer or consultant. These professionals have the expertise and experience to help you identify market opportunities, craft a comprehensive business strategy, and create a polished plan that accurately reflects your current business position.

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We're newfoundr.com, dedicated to helping aspiring entrepreneurs succeed. As a small business owner with over five years of experience, I have garnered valuable knowledge and insights across a diverse range of industries. My passion for entrepreneurship drives me to share my expertise with aspiring entrepreneurs, empowering them to turn their business dreams into reality.

Through meticulous research and firsthand experience, I uncover the essential steps, software, tools, and costs associated with launching and maintaining a successful business. By demystifying the complexities of entrepreneurship, I provide the guidance and support needed for others to embark on their journey with confidence.

From assessing market viability and formulating business plans to selecting the right technology and navigating the financial landscape, I am dedicated to helping fellow entrepreneurs overcome challenges and unlock their full potential. As a steadfast advocate for small business success, my mission is to pave the way for a new generation of innovative and driven entrepreneurs who are ready to make their mark on the world.

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