resume format receptionist

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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Receptionist Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Receptionist Resume

• Entry-Level
• Senior-Level

Receptionist Text-Only Resume Templates and Exampless

Greg Jones (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Recent college graduate with experience in customer service and administrative support. A fast learner who thrives on interacting with people and providing unparalleled assistance to internal employees and external guests and clients.

• Excellent written and verbal communication skills
• Expert proficiency in Microsoft Office, Microsoft Outlook, Google Suite, and Adobe Acrobat
• Professional phone etiquette
• Attention to detail
• Patient and professional under pressure

Bachelor of Arts, English Temple University, Philadelphia, PA, 2013-2017

• Academic experience in writing, critical thinking, and creative problem-solving

Job Experience

Receptionist, Temple University Financial Aid Office, Philadelphia, PA June 2017-Present

• Answer phones and direct calls to financial aid counselors or other appropriate personnel
• Oversee departmental email account, and forward inquiries to appropriate personnel
• Schedule counseling appointments for current and prospective students and families
• Open and sort incoming mail
• Provide administrative support to financial aid counselors and other personnel as needed, including data entry, filing, sending faxes, and making photocopies

Office Assistant, Temple University Admissions Office, Philadelphia, PA September 2015-May 2017

• Provided support to Admissions Office staff, including greeting prospective students, scheduling tours, mailing college marketing materials, and coordinating interviews with admissions counselors
• Answered questions from prospective students and their families via phone and email
• Transferred calls to admissions counselors and other personnel as necessary
• Processed student information, including sorting mail and entering data received into the applicant management system

Angela Martin (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Friendly, organized receptionist with significant experience in fast-paced healthcare environments. Committed to providing exceptional customer service and effective administrative support while embracing new challenges and skills.

Professional Experience

Receptionist, Pediatric Care Group, Pittsburgh, PA April 2016-Present

• Welcome and check in approximately 30 patients per day at pediatrician’s office
• Schedule and confirm appointments via phone and email
• Answer questions and provide assistance in person, over the phone, and through email
• Distribute forms to patients and verify that required fields are completed properly
• Collect and process patient co-pays
• Maintain digital and physical patient records
• Coordinate with local hospitals to schedule in-patient and out-patient procedures

Assistant Receptionist, Community Health Center, Pittsburgh, PA June 2013-April 2016

• Greeted and checked in approximately 40 patients per day at urban health clinic
• Scheduled and confirmed appointments via phone and email
• Maintained physical and digital confidential patient records
• Coordinated with health insurance companies to cover appointments and procedures and resolve billing issues
• Provided support to head receptionist as needed, including data entry, ordering office supplies, and maintaining the patient waiting area

Bachelor of Arts, Communication University of Pittsburgh, Pittsburgh, PA, August 2009-May 2013

• Proficient in Microsoft Office, Microsoft Outlook, Adobe Acrobat, Google Suite
• Using a multi-line phone system
• Organization and attention to detail
• Providing friendly, prompt customer service

Christine Miller (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Personable and professional receptionist with over a decade of experience in fast-paced, high-volume settings. Combines a commitment to superior customer service with strong verbal and written communication skills, expert knowledge of Microsoft Office, and experience with various CRMs.

Head Receptionist, KMS Hospitality Group, Philadelphia, PA September 2016 – Present

• Manage a team of three receptionists at the main office for a large restaurant and events management firm
• Utilize a multi-line phone system to answer and transfer calls to appropriate personnel
• Maintain office calendar for scheduling on- and off-site meetings and events
• File and organize vendor contracts and other legal paperwork
• Handle all incoming and outgoing mail correspondence
• Greet and assist office visitors

Receptionist, EFG Property Management, Philadelphia, PA April 2012-September 2016

• First point-of-contact for property management firm with 30+ properties throughout Philadelphia
• Answered a multi-line phone system and transferred callers quickly and accurately to appropriate departments
• Greeted office visitors and provided information and assistance as needed
• Processed rent payments and security deposits
• Filed lease paperwork and other legal documents
• Logged and tracked maintenance requests for all properties

Front Desk Agent, Ace Hotel, Philadelphia, PA June 2009-April 2012

• Assisted guests at a 300-room luxury hotel in downtown Philadelphia
• Processed reservations, check-ins, departures, and payments in accordance with company guidelines and procedures
• Provided information and assistance in person, over the phone, and via email
• Maintained daily schedule of on-site events and locations
• Handled mail, messages, guestroom messages, and faxes per company procedures
• Logged guest complaints and maintenance requests in property management system

Bachelor of Science, Tourism & Hospitality Management Temple University, Philadelphia, PA, August 2005-May 2009

• Verbal and written communication skills
• Scheduling with Microsoft Outlook and Google Calendar
• Working in fast-paced office environments
• Friendly and attentive customer service
• Physical and digital file maintenance
• Proficient in Microsoft Office, Adobe Acrobat, and Google Suite

Working as a receptionist can be a way to use your customer service skills to enhance efficiency at the office and ensure clients have a positive experience from start to finish. Find out how to tailor your receptionist resume to align with your career goals as you apply for a new position.

1. Write a dynamic profile summarizing your receptionist qualifications

When you’re applying for a receptionist position, you need to show potential employers that you have the right balance of customer service skills and technical ability to handle the front end of the business. A key place to highlight these skills is your resume’s profile section. Use this paragraph to give an overview of your career, such as years of experience, and mention any specific technical proficiencies, such as CRMs or scheduling software. Entry-level applicants can focus on professional skills and how they can help create a better client experience.

Senior-Level Profile Example

Personable and professional receptionist with over a decade of experience in fast-paced, high-volume settings. Combines a commitment to superior customer service with strong verbal and written communication skills, expert knowledge of Microsoft Office, and experience with various CRMs.

Entry-Level Profile Example

Recent college graduate with experience in customer service and administrative support, I am a fast learner who thrives on interacting with people and providing unparalleled assistance to internal employees, external guests, and clients.

2. Add your receptionist experience with compelling examples

The professional experience section of your resume gives the hiring manager an idea of your job history, previous responsibilities, and duties and whether you have the knowledge and skills to be a good fit. Use powerful action verbs to describe your duties, and try to fit in data points when possible. For example, don’t just say you answered the phone. Say that you greeted an average of 15 customers per hour and transferred their calls to the appropriate department. It can also be helpful to include any technology upgrades you were a part of or how you impacted customer satisfaction surveys.

Senior-Level Professional Experience Example

Entry-level professional experience example.

• Oversee departmental email account and forward inquiries to appropriate personnel

3. List your education and certifications relevant to receptionists

While many receptionist positions may be considered entry-level, those for larger companies or private firms in industries such as law and health care may require specific certifications or a certain education level. Highlighting any relevant coursework or certifications you have can make you a more attractive candidate. If you took business classes in college, you can point to assignments that gave you a better understanding of how office operations support the business’s larger growth goals. Receptionist certifications, software proficiencies, and other relevant credentials can show that you have a deep interest in the industry and are invested in growing your skills.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Certified Professional Receptionist, International Association of Administrative Professionals, 2022
• [Degree Name]
• [School Name], [City, State Abbreviation] – [Graduation Month and Year]
• Bachelor of Science, Tourism & Hospitality Management
• Temple University, Philadelphia, PA – May 2009

4. Include a list of of your receptionist skills and proficiencies

The main function of a resume is to show that you have the professional skills and experience to succeed in the role. Hiring managers for receptionist positions are looking for specific professional and technical skills, and making sure to list these in your resume under a key skills section or work them into the professional experience section can put you at the top of the stack.

Start with any skills listed in the job description, such as Windows proficiency and experience with multi-line phone systems, and work your way down to more general ones if you have room. Here are some common proficiencies hiring managers are looking for in prospective receptionists.

How to Pick the Best Receptionist Resume Template

Starting with a resume template can make it easier to create a simple yet effective resume so you can start applying for receptionist jobs. The best templates make good use of white space, are easily skimmable, and show off your most relevant skills and accomplishments. Look for templates that make good use of bullets, bolding, and italics and are customizable so you can tailor them to each job posting.

Frequently Asked Questions: Receptionist Resume Examples and Advice

What are common action verbs for receptionist resumes -.

The professional experience section of your resume is arguably the most important, but it can also be the most daunting to write. Each bullet should start with an action verb that represents the job duty and highlights part of your skill set. If most of your positions are similar, you could find yourself running low on action verbs to describe your work. We’ve included a list of common action verbs for receptionist positions below for when you get stuck.

How do you align your resume with a job description? -

You’re likely applying to more than one receptionist job, and while you don’t need to create a brand new resume for each position, you do need to tailor your resume to each job description. Hiring managers today are busy and often have to sort through hundreds of resumes, and the competition is likely to get stronger, with little to no job growth expected for receptionist roles through 2031.

To help find the right candidate sooner, managers often use applicant tracking software (ATS). ATS scans the resumes and automatically filters them by best fit, largely on how many keywords from the job description match the resume. By ensuring that you’re tailoring your resume to the job description, you can increase the chances that you make it through the first — and hopefully last — round of cuts.

What is the best receptionist resume format? -

While the best resume format for a receptionist position varies depending on your skills and experience, a targeted resume generally works well for this job. This type of resume makes it easy to highlight the specific skills and proficiencies you have that line up with the job posting. For example, if you are already familiar with the employer’s appointment scheduling software listed in the job description, highlighting this lets them know that you won’t need extensive training to be able to start handling calls. A targeted resume can also be beneficial for entry-level applicants with transferable skills in other industries.

Finishing your resume can bring a big sigh of relief, but you’re not quite done yet. Unless the job posting says not to, including a matching cover letter is always a good idea. If you’re unsure how to start, look at these receptionist cover letter examples and templates for ideas.

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Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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9 Front Desk Receptionist Resume Examples for 2024

Front Desk Receptionist

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• Front Desk Receptionist Resume
• Front Desk Receptionist Resumes by Experience
• Front Desk Receptionist Resumes by Role
• Write a Resume for Front Desk Receptionists

Front desk receptionists have a broad range of responsibilities throughout all industries. They’re the face of the company and handle office management with exceptional communication skills while wearing many different hats.

Determining what content is important to hiring managers and  how to write your resume  or AI cover letter for this exciting field can be difficult. That’s why we analyzed hundreds of front desk receptionist resume samples from all levels of experience and industries. We learned what works to help you get more interviews in 2024.

The hardest part of  resume building  is getting started.  Our nine front desk receptionist resumes helped land jobs in 2024 , so they’re a great launching pad.

Front Desk Receptionist Resume Example

or download as PDF

Why this resume works

• For example, did you help improve the efficiency of scheduling? Did you reduce the errors in billing? Improve customer satisfaction scores?
• A worthwhile summary should showcase your specializations and many (10+) years in the industry. Don’t forget to customize it by mentioning the target business by name. 
• Metrics are the best way to display your impact in your bullet points, as they’re concrete, measurable, and help break up chunks of monotonous text.
• Don’t forget to  check your resume  score with our free tool to gain the recruiter’s attention and increase your chances of an interview.

Beginner Front Desk Receptionist Resume

• Weave together your skills and achievements to give recruiters a hard time not choosing you.

Entry-Level Front Desk Receptionist Resume

• Do you have a specific interest in the position or company to which you’re applying? Mention that! However, if you’re not planning to customize your objective for each role you apply to, then you’re better leaving it off entirely.
• All work experience demonstrates some level of responsibility. In addition, any experience you’ve had interacting with customers applies to becoming a successful front desk receptionist.

Gym Front Desk Resume

• Leo’s description of his stint as a receptionist at Lockheed Martin makes for a great example here. He screens 78 calls daily, contributes to cutting company-wide paper consumption by 43%, and oversees 1,400 pages of archival content.

Front Desk Associate Resume

• Is the company looking for someone familiar with Pipedrive? Then, you could show how you used this tool to track customer purchase patterns for optimizing product placement and sales. Or do they demand Hootsuite proficiency? Elucidate instances when you deployed it for strategic social media management.
• Further your alignment and connection with the company in your front desk receptionist cover letter .

Front Desk Dental Receptionist Resume

• It also went a step further to show how exemplary customer service led to increased retention rates, and that’s good for business.

Front Desk Medical Receptionist Resume

• As a front desk medical receptionist, customize your resume by how your work directly (and positively) impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
• Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche (dental, family practice) experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
• List any  special skills on your resume  related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.

Hotel Front Desk Receptionist Resume

• Your hotel front desk receptionist resume should include your strong communication skills using sales techniques to improve the customer experience (and hotel revenue). Be sure to indicate your confident communication expertise and customer service experience. This appeals to employers because they see your keen ability to collaborate and meet (or exceed) guest standards.
• Mention your leadership abilities, including training new team members or coaching existing team members. Hiring managers will be less likely to question your leadership savvy and more apt to contact you for an interview. Always list the results of your leadership efforts using numbers.

School Front Desk Receptionist Resume

• Your school front desk receptionist resume should showcase your ability to manage different projects and responsibilities and handle a high-volume customer service of diverse populations (for example, staff members, school administrators, students, and parents). Discuss your education field’s nuances, including best practices and communication channels.
• Bonus: Highlight any responsibilities outside of the “normal” scope of a school front desk receptionist (for example, nurses station, reporting, direct administrative support). This gets you noticed.

Related resume guides

• Operations Manager
• Medical receptionist
• Human Resources
• Office assistant

How to Write a Resume for Front Desk Receptionists

Making a resume is a snap with these four easy steps. You’ll make a stellar first impression with these practical and specific tips for building a front desk receptionist resume in 2024:

Front desk receptionists are the face of a company, so choose a resume template that reflects your professionalism, friendliness, and helpfulness. If you’re looking to work for a company that appreciates business casual like a law firm or doctor’s office, you’ll do well with a professional or elegant resume template, which has enough personality to stand out but still exude class and respect. On the other hand, if you’re hoping to help folks get signed up at the gym, organize communication and admin work for a startup, welcome folks into a travel agency, or anything that’s a bit more casual, creative templates that use a little more color will be a wise but fun choice.

Communication—interpersonal skills as well as written communication—and prioritization are among the most important skills as a receptionist. While other job seekers largely take advantage of “communication” in their resumes, this really can’t be emphasized enough for a front desk receptionist.

Besides listing communication and prioritization in the skills section on your resume , look for ways to demonstrate those skills in action in your work experience section. For instance, did you serve the front desk while also registering guests, logging requests, and finding resolutions to customer problems? That says you’re good at prioritizing tasks—all without ever using the word “prioritize.” Pretty cool.

Write your resume with the specific industry in mind. A front desk receptionist for an insurance company will have some different responsibilities than in the medical industry. Think about the most important responsibilities required in the role you want. Will you be scheduling appointments for clients, completing data entry, or answering and redirecting calls? If so, talk about past work accomplishments and success where you may have done things like:

◉ Confirmed client appointments 24 hours in advance to reduce no-shows by 22% ◉ Reduced paper use by 36% with data entry of student and testing records ◉ Addressed 80% of client concerns without redirecting or putting the client on hold

You’re a company’s ambassador, so it’s vitally important that you catch typos and mistakes in your resume.  Check your resume  a couple of times and even have a co-worker or a grammatical guru friend take a look for you. Since you so often serve as someone’s first impression of a company or organization, don’t let a silly mistake like the wrong letter in an email address keep you from getting a call for an interview.

13 Receptionist Resume Examples for Your 2024 Job Search

Receptionists are the first point of contact for customers and guests, and must be able to communicate effectively. As a receptionist, your resume should be just like your customer service skills: professional, friendly, and approachable. In this guide, we'll review X receptionist resume examples to help you make a great first impression.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Receptionist Resumes:

• Greet visitors and direct them to the appropriate person or department
• Answer incoming calls and direct them to the appropriate person or department
• Manage the front desk, including sorting and distributing mail, packages, and other deliveries
• • Maintain a clean and organized reception area
• Schedule and coordinate meetings and appointments
• Maintain an up-to-date contact list
• Assist with administrative tasks such as filing, photocopying, and scanning
• Monitor office supplies and order new supplies as needed
• Assist with special projects as needed
• Provide excellent customer service
• Ensure compliance with company policies and procedures

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Receptionist Resume Example:

• Implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 15%.
• Collaborated with the facilities team to redesign the reception area, resulting in a 25% increase in positive feedback from visitors.
• Managed the ordering and inventory of office supplies, reducing costs by 10% through strategic vendor negotiations.
• Developed and implemented a comprehensive training program for new receptionists, resulting in a 30% reduction in onboarding time and an increase in overall team productivity by 20%.
• Collaborated with the HR team to streamline the hiring process, reducing time-to-hire by 15% and increasing the quality of candidates.
• Managed the company's contact list, ensuring accuracy and completeness, resulting in a 10% increase in successful outreach and communication.
• Implemented a new system for tracking and managing incoming calls, reducing missed calls by 20% and improving response times by 15%.
• Collaborated with the IT team to implement new software for managing appointments, resulting in a 25% increase in appointment bookings and a 10% increase in customer satisfaction scores.
• Managed the distribution of mail and packages, reducing delivery times by 30% and improving overall efficiency of the mailroom.
• Customer service
• Time management
• Organization
• Multitasking
• Communication
• Problem-solving
• Attention to detail
• Team collaboration
• Inventory management
• Training and onboarding
• Vendor negotiation
• Software proficiency
• Mail distribution

Dental Receptionist Resume Example:

• Implemented a new patient scheduling system, resulting in a 25% reduction in appointment wait times and a 15% increase in patient satisfaction scores.
• Developed and implemented a patient communication strategy, resulting in a 20% increase in appointment confirmations and a 10% decrease in no-shows.
• Managed patient records and insurance claims, resulting in a 95% accuracy rate and a 20% reduction in claim processing time.
• Developed and implemented a patient payment plan system, resulting in a 30% increase in on-time payments and a 15% decrease in outstanding balances.
• Collaborated with dental providers to ensure timely and accurate patient treatment plans, resulting in a 90% patient treatment plan completion rate.
• Managed the reception area, ensuring a clean and organized environment, resulting in a 95% satisfaction rate among patients and visitors.
• Implemented a new patient intake process, resulting in a 20% reduction in patient wait times and a 10% increase in patient satisfaction scores.
• Managed patient charts and updated patient information, resulting in a 95% accuracy rate and a 15% reduction in charting errors.
• Assisted with dental procedures as needed, resulting in a 90% satisfaction rate among patients and providers.
• Patient scheduling and appointment management
• Patient communication and relationship building
• Patient record and insurance claim management
• Payment plan development and implementation
• Collaboration with dental providers
• Reception area management and organization
• Patient intake process improvement
• Patient chart management and updating
• Dental procedure assistance
• Time management and multitasking
• Attention to detail and accuracy
• Customer service and satisfaction
• Conflict resolution and problem-solving
• Basic knowledge of dental terminology and procedures
• Proficiency in dental software and office technology

Entry Level Receptionist Resume Example:

• Implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 20%.
• Created and maintained a comprehensive filing system for both electronic and paper documents, resulting in a 30% reduction in time spent searching for important information.
• Assisted with special projects, including organizing company events and coordinating employee recognition programs, resulting in a 15% increase in employee engagement scores.
• Monitored office supplies and ordered replacements as needed, resulting in a 10% reduction in supply costs.
• Assisted with administrative tasks such as filing, photocopying, and scanning, completing tasks 25% faster than the previous receptionist.
• Provided support to other departments as needed, including assisting with customer service inquiries and data entry, resulting in a 15% increase in overall departmental efficiency.
• Greeted visitors, answered phones, and directed inquiries to the appropriate staff member, resulting in a 95% customer satisfaction rating.
• Maintained a professional and friendly atmosphere in the reception area, resulting in a 10% increase in positive customer feedback.
• Managed incoming and outgoing mail and packages, ensuring timely delivery and reducing errors by 20%.
• Scheduling and appointment management
• Telephone etiquette
• Interpersonal communication
• Basic computer skills (Microsoft Office, email, etc.)
• Filing and document management
• Office supply management
• Administrative support
• Mail and package handling
• Event planning and coordination
• Adaptability
• Professionalism

Front Desk Receptionist Resume Example:

• Managed the front desk of a busy medical office, greeting and checking in an average of 100 patients per day with a 95% satisfaction rating.
• Implemented a new appointment scheduling system, reducing wait times by 20% and increasing patient satisfaction by 10%.
• Developed and maintained a comprehensive filing system, reducing retrieval times by 30% and improving overall office organization.
• Managed the front desk of a luxury hotel, handling an average of 200 check-ins and check-outs per day with a 98% satisfaction rating.
• Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in a 15% increase in room occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% improvement in guest satisfaction scores.
• Managed the front desk of a busy law firm, answering an average of 50 phone calls per day with a 90% first-call resolution rate.
• Developed and maintained a comprehensive database of client information, reducing retrieval times by 40% and improving overall office efficiency.
• Implemented a new system for tracking and ordering office supplies, resulting in a 20% reduction in costs and a 15% improvement in inventory management.
• Communication skills
• Appointment scheduling
• Database management
• Conflict resolution
• Microsoft Office proficiency
• Training and development
• Interpersonal skills
• Basic accounting and cash handling

Legal Receptionist Resume Example:

• Implemented a new filing system for legal documents, resulting in a 50% reduction in document retrieval time and increasing overall efficiency in the office.
• Assisted attorneys with research and document preparation, resulting in a 25% reduction in time spent on legal research and an increase in client satisfaction.
• Maintained a database of clients and contacts, resulting in a 20% increase in client retention and improved communication with clients.
• Successfully managed the reception area, ensuring it was clean and organized, resulting in a 15% increase in positive feedback from clients and visitors.
• Assisted with administrative tasks such as photocopying, scanning, and faxing, resulting in a 20% reduction in time spent on administrative tasks and an increase in overall office productivity.
• Monitored and ordered office supplies, resulting in a 10% reduction in supply costs and ensuring that the office had all necessary supplies on hand.
• Prepared legal documents such as contracts, briefs, and pleadings, resulting in a 30% reduction in time spent on document preparation and an increase in overall efficiency in the office.
• Assisted with special projects as needed, resulting in the successful completion of several high-priority projects and an increase in overall team productivity.
• Managed the scheduling and coordination of meetings and appointments, resulting in a 20% reduction in scheduling errors and an increase in overall client satisfaction.
• Legal document preparation
• Legal research
• Filing and organization
• Client communication
• Reception area management
• Administrative tasks
• Scheduling and coordination
• Project management
• Confidentiality

Veterinary Receptionist Resume Example:

• Implemented a new appointment scheduling system that reduced wait times by 50% and increased client satisfaction scores by 20%.
• Collaborated with the marketing team to create and execute a successful social media campaign, resulting in a 25% increase in new client appointments.
• Managed inventory and ordering of office supplies, reducing costs by 15% while ensuring all necessary supplies were always available.
• Developed and implemented a new client communication system, resulting in a 30% reduction in missed appointments and an increase in client retention by 25%.
• Streamlined the payment process by implementing a new payment system, reducing payment processing time by 20% and increasing on-time payments by 15%.
• Trained and mentored new receptionists, resulting in a 50% reduction in training time and an overall improvement in team satisfaction scores by 10%.
• Managed and maintained client records and medical histories, ensuring accuracy and completeness of all records and reducing errors by 20%.
• Collaborated with veterinarians to improve patient care, resulting in a 15% increase in successful treatments and a 10% decrease in patient recovery time.
• Implemented a new filing system, reducing filing time by 30% and improving overall organization and efficiency of the office.
• Payment processing
• Training and mentoring
• Record keeping
• Collaboration with veterinarians
• Office organization
• Marketing and social media
• Empathy and compassion for animals

Hotel Receptionist Resume Example:

• Implemented a new guest feedback system, resulting in a 25% increase in positive reviews and a 10% decrease in negative reviews within the first three months.
• Developed and implemented a training program for new front desk staff, resulting in a 40% decrease in check-in time and a 15% increase in guest satisfaction scores.
• Collaborated with housekeeping and maintenance teams to improve room turnover time by 20%, resulting in a 5% increase in occupancy rates.
• Managed the front desk during a major hotel renovation, ensuring minimal disruption to guests and maintaining a 95% occupancy rate throughout the project.
• Developed and implemented a new check-in process, reducing wait times by 50% and increasing guest satisfaction scores by 20%.
• Identified and resolved a billing error that had been affecting guest accounts for months, resulting in a 15% increase in revenue and improved guest satisfaction scores.
• Implemented a new reservation system, resulting in a 30% increase in online bookings and a 20% increase in revenue within the first six months.
• Collaborated with the marketing team to develop and implement a new loyalty program, resulting in a 10% increase in repeat bookings and a 5% increase in overall occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% decrease in guest complaints and a 15% increase in guest satisfaction scores.
• Customer service excellence
• Effective communication
• Reservation management
• Billing and financial accuracy
• Process improvement
• Guest relations
• Knowledge of hotel software systems

Office Receptionist Resume Example:

• Managed the office budget and identified cost-saving opportunities, resulting in a 10% reduction in expenses over a six-month period.
• Collaborated with the HR team to streamline the onboarding process for new employees, reducing the time to complete paperwork by 30%.
• Developed and implemented a new visitor management system, improving security protocols and reducing unauthorized access by 25%.
• Managed the office supply inventory and identified cost-saving opportunities, resulting in a 15% reduction in expenses over a one-year period.
• Provided exceptional customer service to visitors and clients, resulting in a 20% increase in positive feedback and referrals.
• Managed the reception area and implemented a new organization system, resulting in a 30% reduction in clutter and a more professional appearance.
• Assisted with event planning and organization, resulting in a successful company-wide event with over 100 attendees and positive feedback from participants.
• Provided administrative support to the executive team, including scheduling meetings and preparing reports, resulting in improved efficiency and productivity for the team.
• Scheduling and calendar management
• Budget management and cost reduction
• Onboarding and HR coordination
• Visitor management and security protocols
• Office supply inventory management
• Customer service and client relations
• Reception area organization and maintenance
• Event planning and organization
• Administrative support and report preparation
• Time management and prioritization
• Multitasking and adaptability
• Communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Basic knowledge of office equipment and troubleshooting

Salon Receptionist Resume Example:

• Implemented a new appointment scheduling system, resulting in a 25% reduction in missed appointments and a 15% increase in overall customer satisfaction.
• Collaborated with the marketing team to create and execute a successful social media campaign, resulting in a 10% increase in new customer bookings.
• Trained and onboarded new reception staff, resulting in a 30% reduction in customer wait times and an overall improvement in team morale.
• Managed the salon's inventory and ordering process, resulting in a 20% reduction in supply costs and a 10% increase in product sales.
• Developed and implemented a customer loyalty program, resulting in a 15% increase in repeat business and a 5% increase in overall revenue.
• Provided exceptional customer service, resulting in a 95% customer satisfaction rating and numerous positive reviews and referrals.
• Implemented a new cash handling system, resulting in a 100% accuracy rate and a 20% reduction in cash discrepancies.
• Collaborated with the salon owner to create and implement a new pricing strategy, resulting in a 10% increase in overall revenue.
• Developed and maintained strong relationships with customers, resulting in a 25% increase in customer retention and repeat business.
• Social media marketing
• Staff training and onboarding
• Cash handling
• Customer loyalty program development
• Pricing strategy development
• Customer relationship management

Medical Receptionist Resume Example:

• Implemented a new patient scheduling system, resulting in a 25% reduction in wait times and a 15% increase in patient satisfaction scores.
• Developed and implemented a patient check-in process that reduced patient wait times by 20% and improved patient flow through the clinic.
• Managed patient billing and insurance claims, resulting in a 95% accuracy rate and a 10% reduction in denied claims.
• Developed and implemented a patient feedback survey, resulting in a 20% increase in patient satisfaction scores and improved patient retention.
• Managed patient records and ensured compliance with HIPAA regulations, resulting in a 100% compliance rate and zero data breaches.
• Collaborated with medical staff to ensure timely and accurate patient care, resulting in a 90% patient satisfaction rate for medical services.
• Managed the reception area and ensured a welcoming and professional environment, resulting in a 95% satisfaction rate among patients and visitors.
• Implemented a new patient information system, resulting in a 30% reduction in errors and a 20% increase in efficiency.
• Managed patient inquiries and complaints, resulting in a 90% resolution rate and improved patient satisfaction scores.
• Patient check-in and registration processes
• Billing and insurance claim management
• Patient feedback and satisfaction monitoring
• HIPAA compliance and patient record management
• Medical staff collaboration and communication
• Reception area management and customer service
• Patient information system implementation and management
• Patient inquiry and complaint resolution
• Data entry and electronic health record (EHR) management
• Medical terminology knowledge
• Confidentiality and discretion
• Telephone etiquette and communication skills

Spa Receptionist Resume Example:

• Implemented a new booking system that reduced wait times by 50% and increased customer satisfaction scores by 15%.
• Collaborated with the marketing team to create and execute a successful social media campaign, resulting in a 25% increase in new customer bookings.
• Managed inventory levels and reduced supply costs by 10% through effective monitoring and ordering.
• Developed and implemented a customer loyalty program, resulting in a 20% increase in repeat business and a 10% increase in overall revenue.
• Streamlined administrative processes by digitizing customer records and implementing a new database system, reducing administrative errors by 30% and saving 5 hours of work per week.
• Collaborated with the spa manager to create and execute a successful promotional event, resulting in a 30% increase in bookings for the month.
• Managed a team of receptionists and implemented a training program, resulting in a 25% increase in customer satisfaction scores and a 10% increase in upselling of spa services.
• Developed and executed a successful email marketing campaign, resulting in a 15% increase in bookings for the month.
• Implemented a new payment system that reduced transaction times by 20% and improved accuracy of financial records.
• Booking and scheduling systems
• Marketing and promotions
• Team management and training
• Digital record-keeping
• Loyalty program development
• Upselling techniques
• Communication and collaboration

Hospital Receptionist Resume Example:

• Implemented a new patient check-in process, reducing wait times by 20% and improving patient satisfaction scores by 15%.
• Collaborated with insurance providers to streamline the pre-authorization process, resulting in a 25% reduction in denied claims and a 10% increase in revenue.
• Developed and maintained a comprehensive patient database, ensuring accurate and up-to-date information for over 5,000 patients.
• Managed the scheduling and confirmation of over 500 patient appointments per month, maintaining a 95% appointment attendance rate.
• Implemented a new billing system, reducing billing errors by 30% and improving revenue collection by 20%.
• Collaborated with hospital staff to develop and implement a new patient discharge process, reducing discharge times by 25%.
• Developed and implemented a new patient feedback system, resulting in a 20% increase in positive feedback and a 15% decrease in negative feedback.
• Collaborated with hospital staff to develop and implement a new patient registration process, reducing registration times by 30% and improving patient satisfaction scores by 10%.
• Managed the ordering and inventory of office supplies, reducing supply costs by 15% while ensuring adequate supplies for hospital staff.
• Patient check-in and registration
• Appointment scheduling and confirmation
• Billing and insurance coordination
• Patient database management
• Process improvement and implementation
• Patient feedback and satisfaction
• Collaboration with hospital staff
• Inventory and supply management
• Time management and organization
• Problem-solving and critical thinking
• Adaptability and flexibility
• Customer service and patient care
• Confidentiality and HIPAA compliance

Gym Receptionist Resume Example:

• Implemented a new scheduling system, resulting in a 25% reduction in appointment errors and a 15% increase in class attendance.
• Developed and executed a social media marketing campaign, resulting in a 10% increase in new member sign-ups within the first month.
• Resolved a customer complaint regarding billing discrepancies, resulting in a 100% satisfaction rating and a positive online review.
• Managed the ordering and inventory of gym supplies, reducing costs by 20% and ensuring timely delivery of necessary items.
• Collaborated with the sales team to increase membership sales by 10% through targeted promotions and outreach efforts.
• Streamlined the check-in process, reducing wait times by 50% and improving overall customer satisfaction.
• Implemented a new payment processing system, resulting in a 15% reduction in payment errors and a 20% increase in on-time payments.
• Created and maintained a database of member information, resulting in a 30% reduction in data entry errors and improved communication with members.
• Provided administrative support to the gym manager, including scheduling meetings and maintaining records, resulting in improved organization and efficiency of daily operations.
• Sales and promotion

High Level Resume Tips for Receptionists:

Must-have information for a receptionist resume:.

Here are the essential sections that should exist in an Receptionist resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Receptionist candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Receptionists:

Receptionist resume headline examples:, strong headlines.

• Organized and Personable Receptionist with 5+ years of experience in managing high-volume phone lines and greeting clients with a warm and professional demeanor
• Detail-Oriented Receptionist with a proven track record of managing complex scheduling and booking systems for busy medical offices
• Tech-Savvy Receptionist with expertise in managing online booking systems and proficiency in Microsoft Office Suite, ensuring seamless communication and organization for busy offices

Why these are strong:

• These resume headlines are impactful for Receptionists as they highlight key skills and experiences that are relevant to their roles. The first headline emphasizes the candidate's organizational skills and personable demeanor, which are crucial for managing high-volume phone lines and greeting clients. The second headline showcases the candidate's attention to detail and experience in managing complex scheduling systems, which is particularly important for medical offices. Finally, the third headline highlights the candidate's proficiency in technology and ability to manage online booking systems, which is becoming increasingly important in modern offices. Overall, these headlines effectively communicate the candidate's strengths and value to potential employers.

Weak Headlines

• Receptionist with Strong Communication Skills
• Experienced Receptionist Seeking New Opportunity
• Detail-Oriented Receptionist with Excellent Customer Service Skills

Why these are weak:

• These resume headlines need improvement for Receptionists as they lack specificity and fail to highlight any unique skills or accomplishments that the candidates bring to the table. The first headline mentions strong communication skills, but doesn't provide any context or examples of how the candidate has used those skills in a receptionist role. The second headline mentions experience, but doesn't specify how many years or what industries the candidate has worked in. The third headline mentions being detail-oriented and having excellent customer service skills, but doesn't provide any examples of how those skills have benefited previous employers or clients.

Writing an Exceptional Receptionist Resume Summary:

Receptionist resume summary examples:, strong summaries.

• Detail-oriented Receptionist with 5 years of experience in managing front desk operations, providing exceptional customer service, and maintaining accurate records. Skilled in managing high call volumes, scheduling appointments, and handling confidential information with discretion. Proven ability to create a welcoming environment for clients and visitors, resulting in a 95% satisfaction rate.
• Organized and efficient Receptionist with 3 years of experience in managing administrative tasks, including scheduling appointments, coordinating meetings, and maintaining office supplies. Proficient in managing multiple tasks simultaneously, prioritizing workloads, and ensuring timely completion of projects. Adept at building positive relationships with clients and colleagues, resulting in a 30% increase in client retention.
• Experienced Receptionist with 7 years of experience in managing front desk operations, including greeting visitors, answering phones, and managing mail and packages. Skilled in using various software programs, including Microsoft Office and Google Suite, to manage calendars, schedule appointments, and create reports. Proven ability to work independently and collaboratively, resulting in a 25% increase in office efficiency.
• These resume summaries are strong for Receptionists as they highlight the candidates' key skills, experience, and accomplishments in managing front desk operations, providing exceptional customer service, and maintaining accurate records. The first summary emphasizes the candidate's attention to detail and ability to create a welcoming environment for clients and visitors. The second summary showcases the candidate's organizational skills and ability to build positive relationships with clients and colleagues. Lastly, the third summary demonstrates the candidate's proficiency in using various software programs and their ability to work independently and collaboratively, making them highly appealing to potential employers.

Weak Summaries

• Receptionist with experience in managing phone calls, scheduling appointments, and greeting clients, seeking a new opportunity to utilize my skills in a professional environment.
• Experienced Receptionist with excellent communication and organizational skills, looking for a challenging role in a fast-paced office setting.
• Receptionist with a friendly demeanor and strong attention to detail, committed to providing exceptional customer service and ensuring smooth office operations.
• These resume summaries need improvement for Receptionists as they are too generic and don't effectively showcase the candidates' unique skills or accomplishments. The first summary provides only a general overview of the candidate's experience, without mentioning any specific achievements or industries. The second summary, though mentioning communication and organizational skills, still lacks concrete examples of how the candidate has utilized these skills to improve office operations. The third summary mentions a friendly demeanor and attention to detail, but doesn't provide any quantifiable results or details on the candidate's successes in providing exceptional customer service, which would make their profile more compelling to potential employers.

Resume Objective Examples for Receptionists:

Strong objectives.

• Detail-oriented and friendly Receptionist with excellent communication skills, seeking a position in a fast-paced environment where I can utilize my organizational abilities and customer service expertise to provide exceptional support to clients and colleagues.
• Recent graduate with a degree in Hospitality Management, seeking an entry-level Receptionist position to apply my knowledge of front desk operations, guest services, and event planning to create a welcoming and efficient environment for visitors and staff.
• Experienced Receptionist with a proven track record of managing multiple phone lines, scheduling appointments, and handling administrative tasks, seeking a challenging role in a corporate setting where I can utilize my problem-solving skills and attention to detail to provide top-notch support to executives and team members.
• These resume objectives are strong for up and coming Receptionists because they showcase the candidates' relevant skills, education, and experience, while also highlighting their eagerness to learn and contribute to the success of the organization. The first objective emphasizes the candidate's communication and organizational skills, which are important attributes for a Receptionist. The second objective showcases the candidate's educational background in Hospitality Management, demonstrating a strong foundation for success in the role. Lastly, the third objective highlights the candidate's experience in managing phone lines and administrative tasks, making them a promising fit for a Receptionist position where they can further develop their skills and provide valuable support to the team.

Weak Objectives

• Seeking a Receptionist position where I can utilize my communication and organizational skills to contribute to the success of the company.
• Entry-level Receptionist with some customer service experience, looking to gain more knowledge and experience in the field.
• Recent graduate with a degree in hospitality management, seeking a Receptionist role to start my career in the industry.
• These resume objectives need improvement for up and coming Receptionists because they lack specificity and don't effectively showcase the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, passion, or relevant experience. The second objective hints at some customer service experience, but it doesn't mention any specific achievements, education, or industries the candidate is interested in. The third objective, although it mentions a degree in hospitality management, doesn't elaborate on the candidate's expertise, skills, or any particular area of receptionist work they are passionate about, which would make their profile more appealing to potential employers.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your receptionist work experience:, best practices for your work experience section:.

• Emphasize your ability to multitask and prioritize tasks effectively, as receptionists often have to juggle multiple responsibilities simultaneously.
• Highlight your excellent communication skills, both verbal and written, as receptionists are often the first point of contact for clients and visitors.
• Showcase your proficiency in managing phone calls, scheduling appointments, and handling administrative tasks efficiently.
• Demonstrate your ability to maintain a professional and welcoming demeanor, even in high-pressure situations.
• Mention any experience you have in managing office supplies and inventory, as this is often a key responsibility for receptionists.
• Call out any experience you have in managing calendars and scheduling meetings for executives or other team members.
• Highlight any experience you have in managing customer complaints or resolving conflicts in a professional and efficient manner.
• Lastly, ensure that your language is clear and concise, avoiding any industry jargon or technical terms that may not be familiar to hiring managers.

Example Work Experiences for Receptionists:

Strong experiences.

Managed a high-volume reception area, greeting and directing up to 200 visitors per day, while also answering and directing an average of 50 phone calls per day.

Coordinated and scheduled meetings for up to 10 executives, ensuring timely and accurate communication of meeting details and agendas.

Maintained and organized office supplies and equipment, reducing supply costs by 15% through strategic purchasing and inventory management.

Developed and implemented a new visitor check-in system, reducing wait times by 50% and improving overall visitor satisfaction.

Assisted with the planning and execution of company events, including holiday parties and team-building activities, resulting in increased employee engagement and morale.

Managed and updated the company's online calendar and scheduling system, ensuring accurate and up-to-date information for all employees and visitors.

• These work experiences are strong because they demonstrate the candidate's ability to manage high-volume reception areas, coordinate and schedule meetings for executives, and maintain office supplies and equipment. Additionally, the candidate's development and implementation of a new visitor check-in system, assistance with company events, and management of the company's online calendar and scheduling system showcase their ability to improve processes and contribute to overall company success.

Weak Experiences

Answered phone calls and directed them to the appropriate department or individual.

Greeted visitors and provided them with necessary information about the company and its services.

Maintained a clean and organized reception area.

Scheduled appointments and meetings for executives and other staff members.

Managed incoming and outgoing mail, including sorting and distributing packages.

Assisted with administrative tasks such as data entry and filing.

• These work experiences are weak because they lack specificity and do not showcase any unique skills or accomplishments. They provide generic descriptions of tasks performed without highlighting any impact or value brought to the company. To improve these bullet points, the candidate should focus on incorporating metrics or specific examples to demonstrate their effectiveness in their role, as well as highlighting any unique skills or accomplishments that set them apart from other candidates.

Top Skills & Keywords for Receptionist Resumes:

Top hard & soft skills for receptionists, hard skills.

• Phone Systems and Switchboards
• Scheduling and Calendar Management
• Customer Service and Support
• Microsoft Office Suite
• Data Entry and Record Keeping
• Multi-line Phone Systems
• Filing and Document Management
• Email Management and Correspondence
• Front Desk Operations
• Appointment Setting and Confirmation
• Cash Handling and Point of Sale Systems
• Inventory Management and Ordering

Soft Skills

• Communication and Interpersonal Skills
• Organization and Attention to Detail
• Multitasking and Time Management
• Professionalism and Poise
• Adaptability and Flexibility
• Customer Service and Hospitality
• Problem Solving and Troubleshooting
• Empathy and Compassion
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Confidentiality and Discretion
• Technology and Computer Skills

Go Above & Beyond with a Receptionist Cover Letter

Receptionist cover letter example: (based on resume).

Dear Hiring Manager at Company Name,

I am excited to apply for the Receptionist position at your company. With my extensive experience in managing front desk operations and implementing process improvements, I am confident that I can make a valuable contribution to your team.

In my previous role, I implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 15%. I also collaborated with the facilities team to redesign the reception area, resulting in a 25% increase in positive feedback from visitors. Additionally, I managed the ordering and inventory of office supplies, reducing costs by 10% through strategic vendor negotiations.

I am also proud of my accomplishments in developing and implementing a comprehensive training program for new receptionists, resulting in a 30% reduction in onboarding time and an increase in overall team productivity by 20%. I collaborated with the HR team to streamline the hiring process, reducing time-to-hire by 15% and increasing the quality of candidates. I also managed the company's contact list, ensuring accuracy and completeness, resulting in a 10% increase in successful outreach and communication.

Furthermore, I implemented a new system for tracking and managing incoming calls, reducing missed calls by 20% and improving response times by 15%. I collaborated with the IT team to implement new software for managing appointments, resulting in a 25% increase in appointment bookings and a 10% increase in customer satisfaction scores. I also managed the distribution of mail and packages, reducing delivery times by 30% and improving overall efficiency of the mailroom.

I am confident that my skills and experience make me a strong candidate for this position. I am a quick learner, detail-oriented, and have excellent communication skills. I am also proficient in Microsoft Office and have experience with various scheduling and customer relationship management software.

Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.

[Your Name]

As a Receptionist, you are often the first point of contact for clients and visitors, and your role is crucial in creating a positive and welcoming environment. Similarly, pairing your resume with a well-crafted cover letter can make a lasting impression on potential employers and significantly increase your chances of landing an interview. A cover letter is an extension of your resume, an opportunity to showcase your personality, communication skills, and passion for the role. Contrary to common belief, crafting a compelling cover letter doesn't have to be a daunting task, and the benefits far outweigh the effort required.

Here are some compelling reasons for submitting a cover letter as a Receptionist:

• Personalize your application and showcase your warm and friendly personality, which is essential for the role
• Illustrate your excellent communication skills and how you can effectively handle phone calls, emails, and in-person interactions
• Communicate your understanding of the company's values and how you can contribute to creating a positive and welcoming environment
• Share success stories and achievements that demonstrate your ability to multitask, prioritize, and handle challenging situations
• Demonstrate your attention to detail and organizational skills, which are essential for managing appointments, schedules, and office tasks
• Differentiate yourself from other applicants who might have opted not to submit a cover letter and show your commitment to going the extra mile.

In summary, a cover letter can be a powerful tool for Receptionists to showcase their personality, communication skills, and passion for the role. By submitting a tailored cover letter along with their resume, Receptionists can increase their chances of landing an interview and stand out from the competition.

Resume FAQs for Receptionists:

How long should i make my receptionist resume.

A Receptionist's resume should ideally be one page long. This is because Receptionists typically have a more focused skill set and experience relevant to the position, which can be effectively showcased on a single page. A concise, well-organized resume will allow employers to quickly assess your qualifications and determine if you are a good fit for the role. Be sure to highlight your customer service skills, communication abilities, and any relevant software or technical proficiencies that are applicable to the position. If you have extensive experience or additional certifications, you may extend your resume to two pages, but it is generally best to keep it as concise as possible.

What is the best way to format a Receptionist resume?

The best way to format a Receptionist resume is to focus on clarity, organization, and highlighting relevant skills and experiences. Here are some tips for creating an ideal Receptionist resume: 1. Choose a clean and professional layout: Use a simple font like Arial or Calibri, and keep the font size between 10 and 12 points. Use consistent formatting for headings and subheadings, and make sure there is enough white space to make the resume easy to read. 2. Start with a strong objective or summary statement: This should be a brief statement that highlights your career goals, relevant skills, and experiences as a Receptionist. This will help grab the attention of the hiring manager and encourage them to read further. 3. Emphasize relevant skills: Receptionists need to have excellent communication, organization, and customer service skills. Make sure to highlight these skills in your resume, along with any

Which Receptionist skills are most important to highlight in a resume?

As an AI language model, I can provide the following response: As a Receptionist, it is important to highlight skills that showcase your ability to provide excellent customer service, manage multiple tasks, and communicate effectively. Some important skills to highlight in your resume include: 1. Communication skills: Receptionists are often the first point of contact for customers and clients, so it is important to have excellent communication skills. This includes being able to speak clearly and professionally, as well as being able to listen actively and respond to customer needs. 2. Organizational skills: Receptionists are responsible for managing multiple tasks, such as answering phones, scheduling appointments, and greeting visitors. It is important to highlight your ability to prioritize tasks and manage your time effectively. 3. Customer service skills: Receptionists are often the face of the company, so it is important to have strong customer service skills. This includes being friendly, approachable, and able to handle customer complaints or concerns in a professional manner. 4. Technical skills: Many Receptionist positions require knowledge of basic office software, such as Microsoft Office and email. Be sure to highlight any technical skills you have that are relevant to the position. Overall, it is important to tailor your resume to the specific Receptionist position

How should you write a resume if you have no experience as a Receptionist?

If you have no experience as a Receptionist, don't worry! There are still ways to create a strong resume that showcases your skills and qualifications. Here are some tips: 1. Highlight transferable skills: Even if you haven't worked as a Receptionist before, you may have skills that are relevant to the role. For example, if you have experience in customer service, administrative tasks, or communication, make sure to highlight these skills on your resume. 2. Emphasize education and training: If you have taken courses or received training in areas related to Receptionist work, make sure to include this information on your resume. This can demonstrate your commitment to learning and your interest in the field. 3. Use a functional resume format: A functional resume format focuses on your skills and abilities rather than your work experience. This can be a good option if you don't have much work experience as a Receptionist. Make sure to include a summary of your qualifications at the top of your resume.

Compare Your Receptionist Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Receptionists:

Receptionist resume example, front desk receptionist resume example, medical receptionist resume example, dental receptionist resume example, entry level receptionist resume example, veterinary receptionist resume example, hotel receptionist resume example, salon receptionist resume example, office receptionist resume example, legal receptionist resume example, spa receptionist resume example, gym receptionist resume example, hospital receptionist resume example, more resume guidance:.

Receptionist Resume Sample & Writing Guide

When you are seeking a job as a Receptionist, it is essential to first check out a top-notch Receptionist resume sample. You want to make sure your resume stands out from the rest by being both informative and compelling to read without bombarding the recruiter or hiring manager with irrelevant information.

Receptionists can work in a variety of industries and also in small, medium, or large companies. Other job titles you can look out for under the Reception category include Clerk Specialist, Community Liaison, Front Desk Receptionist, Greeter, Member Service Representative, Office Assistant, Receptionist, Scheduler, Senior Receptionist, Unit Assistant.

How to create a resume into an interview-winning document, will be easier with our: How to make a Resume Guideline for Receptionist Roles

What you can read in this article

Receptionist Resume Samples

Or download these examples in PDF at the bottom of this page for free

Receptionist Resume Writing Guide

Resume sections.

1. Contact Information : Name, Address, Phone Number, Email. Be sure to include alternative contact channels, as well as your LinkedIn profile URL details.

2. Profile Summary : This introduction to your resume must make an impact on the reader. Include a broad overview of your background, years of industry experience and the industry sectors of interest. You should be specific and state which job you are applying to (1-3 sentences max).

3. Qualifications Summary : Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include qualifications you are currently completing too. For Receptionist roles, a high school diploma is often the only requirement, but some job openings may need post-school certifications too. You may also want to list the short courses, workshops, and in-house training you have received to provide more credibility to your resume.

4. Relevant Reception Experience : Clearly state your employment history by giving details regarding the last ten years of experience, up until your current position. Use punchy sentences with bullet points to list your most important reception activities. Receptionist jobs usually exist in industries where you interact with customers and consumers face to face, such as retail products, car sales, electronics, food products, garments, gear, medicine and another type of consumer products bought over the counter or from a retail outlet or shop.

However, reception roles could also be telephonic only where high volumes of customer calls need to be transferred to relevant departments each day. These may include insurance companies, federal offices, government institutions, telecommunications providers and banks. You have to be specific. State the purpose of your job clearly (face to face or telephone), as well as the industries you have worked in.

5. Other Employment Experience : This will consist of permanent work history outside of reception duties, but still in the customer service environment or temporary and vocational jobs where you were actively dealing with clients or customers. Only elaborate on these with job descriptions if you have less than five years of sales experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history.

6. Skills Summary/Key Skills : Incorporates keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.

7. Education/Licenses/Certifications/Relevant Coursework/Training : Start with post-school diplomas or accreditations if applicable. List any professional development courses, workshops or programs you completed that better prepared you to work as a Receptionist such as customer service strategies, conflict, switchboard applications, conflict resolution techniques, industry, and product training.

What to Highlight in a Receptionist Resume

Regardless of your experience as a Receptionist, there are a few vital things that recruiters and managers need to know about you to ensure that you are the right fit for their team. The first aspect to highlight is the scope of your reception role. There are millions of businesses out there with every imaginable product on offer to customers. It would be best if you were specific about the industry you have worked in, whether you dealt with walk-in clients, the size of the switchboard of PABX system and the average number of calls you deal with in a day.

Secondly, a Receptionist often is the ‘’face of the business’’ sitting at the front desk or lobby area of the company. You need to show them that you are capable of providing excellent customer service, handling multiple client requests at the same time, deal with complaints in an appropriate manner.

Next, a Receptionist is also involved in admin support duties such as messaging distribution, scheduling appointments and sending information emails to clients. These duties may include answering inquiries and providing information to the general public, customers, visitors, and other interested parties regarding activities conducted at the establishment. Often you may be required to play the role of a “human Google Maps assistant” to provide directions and addresses regarding the location of departments, offices within the organization. In this section be sure to mention the systems and applications you are familiar with like Outlook, Calendly, Acuity, Zoom, Webex, VoIP, Clarity, and Agile CRM (these are mere examples). Finally comes the targets, goals and KPI metrics that you need to hit. Be number specific here for example how many incoming customers in a day, split between regulars and new customers, average daily calls taken or the number of switchboard extensions you are responsible for.

*Cool Tip for a stellar resume

You can really create an excellent first impression by breaking your job description down into the main responsibility areas of a Receptionist.

• Customer Service : Create a welcoming environment and provide excellent customer service. Meet and greet clients entering the building. Escort customers to meeting venues.
• Queries : Answer customers' questions about products, prices, availability, product uses, and payment terms if they have an account with the business.
• Administration : File and maintain records and update the company database. Receive payments and file receipts. Proofread documents and transcribe written meeting memos. Do photocopying and scanning as required.
• Switchboard : Answer and screen calls and forward calls. Provide information, and take messages.
• Diary Management : Schedule appointments and book meeting rooms. Maintain and update calendars. Responsible for travel arrangements

Make sure to include the following

• The locations or regions you are willing to work in
• Many receptionist positions require employees to work during weekends, holidays and for extended hours in the early evening if the company operates on 24-hour schedules. You need to state your willingness to outside of regular office hours or work weeks.
• Also mention the sales administration platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.

Receptionist Career Summary Examples

Hiring managers have large numbers of resumes to screen and limited time to read them all in detail. Keep your career summary concise and to the point. Add the most relevant information first to capture their attention while they’re quickly scanning your resume. They want to see immediately that you can handle multiple calls and provide excellent customer service!

Start your career summary with your years of experience in the industry and the primary duties you performed. Use the job description as your guide when deciding on which tasks to add. The more your resume relates to the job description of keywords, the better fit you will seem.

Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong people skills, creative engagement abilities, excellent multi-tasking abilities and that you are pro at handling difficult customers.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.

Career Summary Examples:

Summary example 1.

Highly skilled front office receptionist with diverse on-the-job experience, including hospitality, retail, and healthcare settings. Experienced in customer service and front desk software applications. Completed various customer service workshops and holds a certification in conflict resolution skills.

Professional receptionist with strong interpersonal skills and a friendly disposition. Excellent multitasker and with a diplomatic personality to handle customer complaints with utmost courtesy. Familiar with numerous Phone system management tools, scheduling software systems, and presentation applications

Experienced desk worker with eight years of experience at an insurance company. In-depth knowledge of the insurance and financial services industries. Adept at scheduling and organization of on site and off site meeting engagements

Job Descriptions, Responsibilities and Duties

An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume. Herewith are a few examples of primary Receptionist duties in various industries.

A Night Office Receptionist may:

• Answer incoming calls and respond to client inquiries
• Coordinate all night office duties such as faxing and photocopying documents to be ready for the next morning's meetings
• Monitor office supply stock and kitchen supplies
• Maintain a daily intake of sales information into a database and prepare support for management
• Schedule and coordinate after-hour activities of technical support staff and organize after hour call outs if needed
• Audit cash drawers and maintain a daily log of overages and shortages.
• Liaison between closing and opening staff
• Manage international and domestic shipping via FedEx and UPS

A Receptionist in Automotive Parts may:

• Resolve client service complaints or answer customers' questions regarding policies and procedures in a professional manner
• Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Clerical duties like typing, copying, handling the switchboard, faxing, emailing and scheduling
• Check customers in and out up to 50 individuals daily
• Assisted in the training of new employees, regarding clock-in and clocking-out times, access cards, visitor passes, timesheets and general work procedures and company policies

A Receptionist in a Medical Facility may:

• Manage the front desk in areas of computerized processes utilizing E-Clinical Works
• Conduct scheduling, billing and collections, medical records, and insurance claims activities
• Transfer patient's paper charts to electronic charting and CRM systems
• Train junior reception clerks in all areas of front desk management and patient relations
• Ensure open lines of communication between patients, staff, and physicians
• Answer phones and direct callers to relevant departments
• Give feedback to patients and staff regarding the progress of test results and prescription deliveries
• Conduct patient registration, checking /checkout, and direct families to waiting rooms
• Responsible for patient reminder calls, appointment booking, payment processing / co-payments, referrals, lab orders, as well as insurance verifications
• Handle office equipment such as multi-lines consoles, fax machines, scanners, and credit card machines

Highlight Your Accomplishments

You may be tempted to copy and paste the list of duties you performed under your accomplishment section. The drawback to doing this though, is that you won’t stand out from the other applicants with similar experience.

Your goal is to think about what sets you apart, what you are most proud of, or what you achieved in your previous roles. Now communicate these through action-packed statements that grab the reader’s attention.

Flat, Simple Duty:

• Clerical duties include typing, copying, handling the switchboard, faxing, emailing, and scheduling

Accomplishment Statement:

• Extensive experience in Windows/Apple OS experience, Office/Outlook, and able to type 88 wpm. Handle a PABX system with 120 extensions.

Quantifying Your Resume

When writing your resume, you should be answering questions like “ How much? ” or “ How many? ” It would be best if you include numbers which provide a ‘’proof of work’’ element to your resume. For instance:

• How many calls to you take daily?
• How many incoming clients are assisted at the front desk?
• How many manager diaries are you responsible for
• Handle 100 customer calls daily and serve an average of 45 walk-in clients on weekdays.
• Proofread and type up to 20 insurance contracts per day, with an average typing speed of 80 words per minute.

Receptionist Education Section

The education section forms an integral part of your resume, even if you do not have a degree. Receptionists these days also have access to career development training. In short, indicate What, Where, and When regarding your qualifications, certifications or courses or workshops completed. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.

Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered. An art course in India does not carry weight if you are applying for a Receptionist role at an IT company in the Midwest.

Completed Secondary and Tertiary Education must be listed as follows: Start with the commencement date and completion date for diplomas, associate degrees, and bachelor's degrees. For courses, you can just list the date of completion. Next comes the full name of the qualification, then the full name of the institution, and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.

Here are some examples of a Receptionist Resume with more than five years of experience:

2012-2013 Medical Receptionist Certificate, Lincoln Technical College, IN

2016-2018 Diploma in Healthcare Administration, Purdue University Global, MI

Receptionist Resume Skills

Although the reception field requires specific technical skills, employers also consider soft skills. These are the personality traits or skills that indicate to your fitness as a Receptionist who will add value by meeting set out targets, has adequate knowledge, and sufficient experience answer customer queries or direct them to the appropriate contact person. Incorporate these into your summary, or profile, and into your accomplishment statements.

Technical Skills Examples

• Educational Attainment : A university degree is not generally required to become a Receptionist, but you may list diplomas, short courses or workshops you have completed.
• Technical Aptitude : Receptionists usually work with Customer Information Management (CRM software) often unique to the industry that they are in. Examples are SAP, Zoho, Medicare, Automate. You also need to be familiar with email platforms like Gmail or Outlook (most companies have their in-house email software which should be easy to learn).

Soft Skill Examples

• Approachable
• Communicator
• Attention to Detail
• Clerical Skills
• Client Relations Skills
• Communication
• Computer Competence
• Customer Focus
• Directing Visitors
• Organizational Skills
• Interpersonal Skills
• Providing Information
• Punctuality
• Reliability
• Self-motivated
• Telephone Etiquette
• Time Management
• Validating Parking Passes
• Verbal Communication
• Word Processing
• Written Communication
• Well Groomed

Qualifications/Certifications associated with Receptionists

Action Verbs for your Receptionist Resume

Professional Information for Receptionists

Sectors : Various Career Type : Administration, Customer Service, Client Relations, Front Office Person type : Communicator, Engager, Supporter, Organizer Education levels : High School Diploma to Post School Diplomas Salary indication : $15/hour to $18/hour. From $28k to $38k per year Labor market : Estimated 5% to 9% growth between 2016 – 2026 Organizations : Unlimited

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• Career Blog

Receptionist Resume: Examples, Skills, Description & Tips

As businesses continue to expand and compete in today’s global market, the role of a receptionist becomes increasingly important. This introductory section of the article will explore the definition of a receptionist, the importance of a receptionist in the workplace, and the purpose of a receptionist resume.

A receptionist is typically the first point of contact for clients or visitors who enter a business or office. They are responsible for answering phone calls, greeting visitors, and handling administrative duties such as scheduling appointments or organizing files. They are often the face of a business and have a critical role in creating a positive first impression.

Importance of a Receptionist

A receptionist plays a critical role in the success of a business by creating a welcoming environment for clients or visitors. They help to establish a professional image for the company and can make visitors feel valued and important. Moreover, they provide essential assistance to other employees, making it easier for them to focus on their work, thereby increasing productivity in the workplace.

Purpose of a Receptionist Resume

A receptionist resume serves as a marketing tool that showcases a candidate’s skills, experience, and education to potential employers. It provides a summary of a candidate’s qualifications and achievements, demonstrating why they are the best fit for the role. Moreover, it highlights the skills that employers are looking for, such as communication skills, organization skills, and computer literacy. In short, a receptionist resume is an essential document that can help a candidate stand out from the competition.

In the following sections, this article will provide more detailed information on best practices for crafting a receptionist resume, including examples, skills, descriptions, and tips.

Receptionist Resume Format

When it comes to putting together your receptionist resume, choosing the right format is key. The format you choose will depend on your experience, skills, and the specific job you’re applying for. There are two common formats to choose from: the chronological format and the functional format.

A. Chronological Format

The chronological format is the most traditional resume format. It emphasizes your work history by starting with your most recent job and working backwards. This format is ideal for those with a consistent work history and a clear career progression. If you have a track record of stable employment and your previous job titles closely match the job you’re applying for, this format can work well for you.

When using the chronological format for your receptionist resume, start with your contact information followed by a summary or objective statement. Next, list your work experience in reverse chronological order. For each job, include the job title, company name, dates of employment, and key responsibilities and achievements. Finally, list your education, certifications, and any relevant skills or volunteer experience.

B. Functional Format

The functional format is less common than the chronological format, but it can be effective for those with gaps in their work history or who are changing careers. This format focuses on your skills and abilities rather than your work history. If you’re applying for a receptionist position but don’t have direct receptionist experience, the functional format can help you highlight your transferable skills.

When using the functional format, start with your contact information followed by a summary or objective statement. Next, list your skills and achievements in categories like “Communication,” “Organization,” and “Technology.” Be specific with your skills and use examples to demonstrate them. Finally, list your work history in reverse chronological order, but keep it brief. Only include the job title, company name, and dates of employment.

No matter which format you choose, it’s important to tailor your resume to the specific job you’re applying for. Highlight the skills and experiences that are most relevant to the position, and be concise and clear in your writing. Good luck!

Receptionist Resume Sections

When it comes to creating an effective receptionist resume, there are several key sections that you should include. These sections will provide hiring managers with a comprehensive overview of your skills, experience, and qualifications.

A. Contact Information

The contact information section of your receptionist resume should include your full name, address, email address, and phone number. It’s important to ensure that this information is accurate and up-to-date, as hiring managers will use it to get in touch with you about potential job opportunities.

B. Personal Statement

Your personal statement, also known as a career objective, is a brief summary of your professional goals and aspirations. It’s important to tailor this section to the specific receptionist role you’re applying for, highlighting the qualities and experiences that make you the ideal candidate for the position.

C. Professional Experience

The professional experience section of your receptionist resume should outline your previous work experience, including your job title, the name of the company you worked for, and the dates of your employment. It’s important to highlight any relevant experience you have in customer service, administrative support, or office management, as these skills are highly valued by employers.

In the skills section of your receptionist resume, you should highlight any specific skills or areas of expertise that make you a good fit for the position. This might include proficiency in Microsoft Office, excellent communication skills, or experience with phone and email etiquette.

E. Education

Your education section should outline your academic qualifications, including the degree or diploma you obtained, the name of the institution you attended, and the date of graduation. It’s important to highlight any relevant coursework or certifications that are relevant to the receptionist role you’re applying for.

F. Certifications and Training

If you’ve completed any relevant certifications or training programs, such as a course in customer service or office management, be sure to include this information in your resume. This will show hiring managers that you’re committed to your professional development and that you have the skills necessary to excel in the receptionist role.

G. Professional Memberships

Finally, if you’re a member of any relevant professional organizations, such as the International Association of Administrative Professionals or the National Receptionists Association, be sure to include this information in your resume. This will show hiring managers that you’re active in your industry and committed to staying up-to-date with the latest trends and best practices.

By including these key sections in your receptionist resume, you’ll be able to present yourself as a highly qualified, skilled, and experienced candidate for any receptionist role.

Receptionist Resume Writing Tips

When it comes to crafting a successful receptionist resume, there are several key elements to keep in mind. Here are some tips to help you create a compelling document that showcases your skills and experience.

A. Use Relevant Keywords

One of the most important things you can do when writing your receptionist resume is to incorporate relevant keywords. This means tailoring your language to match the specific job you’re applying for, using terms and phrases that align with the company’s mission and the skills they’re looking for in a candidate.

For example, if you’re applying for a job at a law firm, you might want to include keywords like “legal experience,” “client communication,” and “document management” to show that you’re well-versed in the specific needs of that industry.

B. Highlight Achievements

In addition to listing your job duties and responsibilities, it’s important to highlight specific achievements you’ve accomplished in your previous roles. This might include things like reducing wait times for clients, increasing the efficiency of your team’s workflow, or contributing to a successful marketing campaign.

By highlighting your achievements, you’re demonstrating your value as an employee and providing concrete examples of the impact you’ve had in previous positions.

C. Keep It Concise

While it can be tempting to include every detail of your work history on your resume, it’s important to focus on the most relevant and impactful information. This means sticking to a clear and concise format, using bullet points to break up long blocks of text, and highlighting the most important aspects of your experience.

Remember, the goal of your receptionist resume is to capture the attention of potential employers and entice them to learn more about you in an interview – so keep it focused and engaging.

D. Proofread for Errors

Nothing detracts from a strong resume like careless errors and typos. Before you submit your receptionist resume, take the time to proofread it thoroughly and review it for any mistakes or inconsistencies.

Ask a friend or colleague to read it over as well – sometimes a fresh pair of eyes can catch things you might have missed.

E. Customize for Every Job Application

Finally, it’s crucial to remember that no two job applications are exactly the same. While you can certainly use a template or base document for your receptionist resume, it’s important to customize it for each position you apply for.

This means tailoring your language, highlighting specific achievements, and ensuring that your overall presentation matches the needs and culture of the company you’re applying to.

By taking the time to craft a customized receptionist resume that highlights your unique qualifications and experiences, you’ll be well on your way to landing your dream job in this rewarding and dynamic field.

Receptionist Resume Examples

When it comes to crafting a standout receptionist resume, the format is just as important as the content. Below are two examples of different resume formats, each highlighting different skills and experiences.

Example 1: Chronological Format

Contact Information:

• Name: Emily Johnson
• Address: 123 Main Street, City, State, ZIP
• Phone: (555) 123-4567
• Email: [email protected]

Summary: Friendly and professional receptionist with 3 years of experience in managing front desk operations. Skilled in handling administrative tasks, greeting visitors, and providing excellent customer service. Proven ability to multitask and maintain a positive attitude in fast-paced environments.

Experience:

• Managed a high-volume front desk, greeted and assisted visitors, and answered phone calls in a courteous and professional manner.
• Scheduled appointments, coordinated meeting rooms, and handled incoming and outgoing mail.
• Maintained visitor logs, managed access control, and ensured the security of the premises.
• Provided administrative support to the office team, including managing calendars, organizing meetings, and handling travel arrangements.
• Prepared and edited correspondence, reports, and presentations.
• Assisted in maintaining office supplies, inventory, and equipment.
• Associate’s Degree in Business Administration
• City College, Year of Graduation: 20XX
• Front Desk Operations
• Customer Service
• Phone Etiquette
• Scheduling and Calendar Management
• MS Office Suite
• Organization and Time Management

Example 2: Functional Format

• Name: Jessica Thompson
• Address: 456 Oak Street, City, State, ZIP
• Phone: (555) 987-6543

Summary of Qualifications: Highly organized and detail-oriented receptionist with 5 years of experience. Proficient in managing administrative tasks, coordinating appointments, and delivering exceptional customer service. Skilled in using technology and office software to streamline operations and enhance efficiency.

• Office Administration
• Appointment Scheduling
• Phone Systems and Etiquette
• Record Keeping and Data Entry
• Multitasking and Prioritization

Professional Experience:

• Managed the front desk, greeted and assisted visitors, and answered incoming calls.
• Scheduled appointments and meetings, maintained calendars, and coordinated travel arrangements.
• Handled administrative tasks, including data entry, filing, and document management.
• Provided general administrative support to the office, including handling correspondence, processing invoices, and organizing office supplies.
• Assisted in coordinating events and meetings, including setting up conference rooms and arranging catering.
• Managed incoming and outgoing mail and packages.
• High School Diploma
• City High School, Year of Graduation: 20XX

Example 3: Combination Format

• Name: Michael Wilson
• Address: 789 Elm Street, City, State, ZIP
• Phone: (555) 789-1234

Summary: Results-driven receptionist with 4 years of experience in providing exceptional customer service and administrative support. Proficient in managing front desk operations, coordinating appointments, and utilizing technology to enhance efficiency. Adept at creating a welcoming environment and ensuring smooth office operations.

• Administrative Support
• Greeted and assisted visitors, answered phone calls, and provided information in a professional and friendly manner.
• Scheduled and managed appointments, coordinated meeting rooms, and handled incoming and outgoing mail.
• Utilized MS Office Suite to prepare reports, correspondence, and presentations.
• Assisted in preparing and editing documents, maintaining records, and handling confidential information.
• Supported office operations by managing supplies, coordinating maintenance requests, and ensuring smooth communication.
• Bachelor’s Degree in Business Administration
• University Name, Year of Graduation: 20XX

Tailor these examples to your own qualifications, experience, and skills. Remember to use appropriate action verbs and quantify your achievements whenever possible to make your resume more impactful.

Features of winning resumes:

A. Strong Communication Skills

Effective communication is one of the most important skills any receptionist can have. Receptionists must frequently communicate with callers, clients, coworkers, and management on a daily basis. Poor communication skills can lead to misunderstandings, missed appointments, and negative experiences for clients. A receptionist should also be able to communicate professionally and calmly in difficult situations, such as when dealing with upset clients.

B. Exceptional Organizational Skills

As a receptionist, you are the first point of contact for incoming calls and visitors to the office. Answering the phones and greeting guests are only the beginning of your responsibilities. It is essential that you have exceptional organizational skills to manage multiple tasks and prioritize your workload to meet deadlines. Part of this includes keeping track of appointments and ensuring that people are seen in a timely manner. Additionally, a receptionist should always have a professional phone and email etiquette ensuring that messages are properly relayed, and appointments scheduled accordingly.

C. Professional Appearance and Demeanor

A receptionist is often the first impression visitors have of a company. Therefore, it is important that the receptionist presents themselves in a professional manner. They should be well-groomed, well-dressed and approachable. Professionalism extends to their demeanor and tone of voice. They should be confident and courteous in dealing with clients, even in high-pressure situations.

D. Adaptability and Flexibility

Being a successful receptionist requires the ability to adapt to changing situations and priorities quickly. Receptionists often have to juggle multiple tasks and interruptions, and should be able to quickly refocus and change direction, when necessary. This means being able to think on your feet, and make sound decisions when time is of the essence. Additionally, it is important that a receptionist is able to remain flexible and available to help out in whatever capacity is needed at the time.

E. Multitasking Abilities

As previously mentioned, receptionists are often responsible for a variety of different tasks in a typical day. For this reason, it is essential to have top-notch multitasking abilities. It’s important to be able to handle multiple phone calls, emails, and clients’ requests at once, without allowing anything to slip through the cracks.

The skills and traits above are essential for any receptionist to possess. If you are looking to improve your skills in these areas, it is important to take the time to develop them consistently. When you are a master of these skills, you will be able to run a smooth office, efficiently manage incoming requests, and provide a positive experience for visitors to your office.

Receptionist Job Description

As a receptionist, you are the first point of contact for clients and visitors when they walk into a company’s building or call on the phone. Therefore, your primary responsibility is to ensure that all interactions with clients and visitors are professional, positive, and helpful.

A. Duties and Responsibilities

As a receptionist, your duties and responsibilities may include, but not be limited to, the following:

• Answering phone calls and emails in a professional and friendly manner
• Greeting clients and visitors and directing them to the appropriate department or employee
• Scheduling appointments and meetings
• Maintaining the reception area clean, organized, and presentable
• Handling incoming and outgoing mail, including sorting and distributing it
• Performing basic clerical tasks such as filing, data entry, and document preparation
• Maintaining office equipment, such as printers and copiers, and ordering supplies as needed
• Handling sensitive and confidential information with discretion and professionalism
• Assisting with administrative tasks, such as booking travel arrangements and preparing expense reports

B. Required Experience and Qualification

While there are no strict educational requirements for becoming a receptionist, some experience or qualification may be necessary to perform the duties effectively. The following are some of the common requirements:

• High school diploma or equivalent
• Experience in customer service or front desk roles
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to multitask and prioritize tasks effectively
• Attention to detail and strong organizational skills
• Professional and friendly demeanor

C. Work Environment

Receptionists usually work in various settings, such as corporate offices, medical clinics, hotels, schools, and government agencies. The work environment may vary depending on the industry or company, but receptionists typically work at a front desk or reception area.

The work schedule may align with standard office hours, although some receptionists may work weekends, evenings, or holidays. Receptionists often have to stand or sit for extended periods, and they may have to handle stressful situations or difficult clients. Therefore, a receptionist job requires physical and mental stamina, as well as stress management and conflict resolution skills.

A receptionist job requires professionalism, organization, and excellent communication skills. A well-written receptionist resume that highlights these skills and experiences can increase your chances of landing a receptionist job.

Best Practices for Receptionists

As the first point of contact for most visitors to a company, receptionists play a crucial role in establishing a positive image and a professional atmosphere. To excel in this position, they need to master a variety of skills, including phone etiquette, time management, multitasking, conflict resolution, and safety awareness. To help receptionists meet these expectations, here are some best practices to follow:

A. Proper Phone Etiquette

Receptionists should answer the phone promptly and politely, using a friendly and professional tone. They should identify themselves and the company, ask how they can assist the caller, and listen actively to their needs. They should also take accurate messages, transfer calls efficiently, and handle voicemail and email messages promptly. Receptionists should avoid interrupting the caller, putting them on hold for too long, or using slang or jargon that the caller may not understand. They should also avoid sharing personal opinions or information that are not relevant to the call.

B. Direct and Assist in Reception Area

Receptionists should greet visitors and direct them to the appropriate area or person in a courteous and helpful manner. They should offer assistance with coats, bags, or directions, and make sure that visitors feel welcome and comfortable. They should also keep the reception area clean, organized, and well-stocked, ensuring that there are enough chairs, magazines, or refreshments available. Receptionists should anticipate the needs of visitors and be proactive in providing solutions or alternatives if needed.

C. Maintain Confidentiality

Receptionists should respect the privacy and confidentiality of visitors and employees, and keep sensitive information secure. They should avoid discussing personal, financial, medical, or legal matters in public areas, or with unauthorized individuals. If a visitor or employee asks for confidential assistance, receptionists should provide them with a private space or refer them to a supervisor or a specialized department. Receptionists should also be aware of the company’s policies and procedures on data protection and confidentiality.

D. Deal with Difficult Situations

Receptionists may encounter challenging or unexpected situations, such as irate or hostile visitors, emergencies, or security breaches. In such cases, they should remain calm, professional, and alert, and follow the company’s guidelines on how to handle them. They should use active listening, empathy, and problem-solving skills to identify the root causes of the situation and find the most appropriate solution. They should also communicate clearly and assertively with visitors or colleagues, while avoiding confrontations or escalations.

E. Implement Best Safety Practices

Receptionists need to be vigilant and proactive in ensuring the safety and security of the company’s premises, assets, and people. They should be familiar with the company’s emergency procedures, such as fire drills, evacuation plans, or first-aid protocols, and be prepared to act quickly and efficiently in case of an emergency.

Receptionist Industry Trends

A. growth and shifts in receptionist job market.

The receptionist role has undergone a significant transformation in recent years, with changes in the job market leading to new opportunities and skill sets. The growth of the service industry has been a driving force behind the increase in demand for receptionists, as many companies rely on their services to provide a welcoming and professional image to clients, customers, and visitors.

Moreover, shifts in the job market mean that receptionists are no longer limited to traditional office settings. Today, receptionists may work in a variety of industries, including healthcare, hospitality, government, and education. The need for receptionists with specialized knowledge and skills has also increased, with many companies seeking candidates with experience in areas like social media management, event planning, and customer service.

B. Emerging Technologies and Role of Receptionists

The role of receptionists has also been impacted by the emergence of new technologies, such as AI chatbots, virtual assistants, and automated phone systems. While some fear that these technological advancements may replace human receptionists, many experts believe that they will instead play a complementary role, allowing receptionists to focus on more complex tasks.

For example, AI chatbots can help screen and route calls to the appropriate department, freeing up receptionists to tackle more pressing matters. Virtual assistants can also aid receptionists in managing their workload, allowing them to prioritize tasks based on urgency.

However, the emergence of these technologies also means that receptionists must acquire new skills and knowledge to remain competitive in the job market. Familiarity with CRM software, knowledge of common web applications and social media platforms, and the ability to troubleshoot technical issues are just a few examples of skills that are in high demand among receptionists.

C. Remote Receptionists

Finally, the rise of remote work has also impacted the receptionist industry, with many companies opting to hire remote receptionists to manage their calls, emails, and other communication channels. Remote receptionists offer several benefits to companies, including cost savings and 24/7 availability.

To be a successful remote receptionist, one must have excellent communication skills, as well as a strong sense of professionalism and reliability. The ability to troubleshoot technical issues and work independently are also crucial for remote receptionists.

The receptionist industry has undergone significant changes in recent years, driven by shifts in the job market and the emergence of new technologies. To remain competitive in this evolving industry, receptionists must be willing to adapt to new challenges and acquire the skills and knowledge necessary to succeed in a changing landscape.

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Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Active participant in established performance improvement projects
• Provide executive-level management with supplies and assistance as requested
• Perform other Facility Management assignments as described by team and manager
• Assist Workplace & Facility manager with various ad hoc tasks around the office
• Perform ad-hoc and/or administrative activities and other management requests by 1st line management
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
• Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide
• Works with management team to optimize the mixes of: planned and scheduled work, scheduled (but not planned) work, and unscheduled work
• Provide assistance in general administrative activities and any other duties as assigned by the Assistant Facility Manager
• Develop, maintain and distribute work flow processes to the entire account team documenting how work is planned, scheduled and executed
• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
• Work is performed within the framework of established policies and procedures
• Provide support for the FDOT Contract Manager, RTMC Manager, and RTMC Administrative Assistant for day-to-day business matters within the RTMC
• Assisting our office manager in various building and office management duties (communicating with vendors, stocking supplies, sending packages, etc)
• Able to build strong relationships and establish credibility as a knowledgeable and effective professional who works well with others
• Excellent knowledge of MS office and knowledge of email system, excellent written and spoken English
• Organization and detail orientated mindset with dependable and reliable ability to ensure consistent attendance
• Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
• Strong organizational skills, good initiative, proactive and strong attention to detail
• -Excellent organizational and communication skills, the ability to work as a team, and be able to perform duties in a professional manner
• Highly motivated with the ability to work with little direct supervision; great teamwork skills and a positive attitude
• Knowledge and ability to use proficiently standard office computer software, including word-processing, databases and spreadsheets
• Excellent client service skills; ability to resolve issues in a professional and timely manner
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

15 Receptionist resume templates

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• Answers phone calls promptly and courteously using established organizational protocols
• Determines callers' needs and routes calls to appropriate personnel or takes clear, complete, and accurate messages
• Ensures all messages are delivered promptly to the proper parties
• Welcomes, determines nature of business, and announces and directs visitors to appropriate personnel
• Opens, sorts, and distributes incoming mail and other deliveries
• Provides information about assigned functional area upon request
• Maintains the reception area in neat and orderly condition
• Provides general clerical support for others, including makingtravel arrangements, submitting expense reports,preparing correspondence and copying, collating, faxing, distributing, and maintaining files
• Maintain conference room meeting schedule and be responsible for ordering refreshments/meals for meetings
• Receives cross-training and assists with other operational functions as required
• Performs other duties and responsibilities as assigned
• Concepts, principles, and practices of excellent customer service
• Correct use of grammar, punctuation, and spelling
• Multi-line telephone systems and their use
• Operations of assigned functional area
• Using a multi-line telephone system
• Preparing correspondence
• Operating standard office equipment and usingMicrosoft Office programs
• Provide a high level of customer service to callers and visitors in a highly visible functional area or executive office
• Present a professional demeanor when greeting and assisting visitors
• Work under pressure, handle stressful situations and respond to customers in a calm and professional manner
• Establish and maintain effective working relationships at all levels of the organization, including senior management
• May provide basic clerical support for others, including copying, collating, faxing, distributing, and maintaining files
• May receive cross-training and assists with other operational functions as required
• Basic concepts, principles and practices of excellent customer service
• Correct use of grammar, punctuation and spelling
• Operating standard office equipment and using required software applications
• Work under pressure, handle stressful situations, and respond to customers in a calm and professional manner
• Establish and maintain effective working relationships with others
• Answer all calls in a prompt and professional manner and transfer to appropriate parties or voicemail as requested
• Heavy conference room scheduling for all client rooms
• Greet visitors, direct clients, and guests accordingly & assist them with their needs
• Daily interaction with high level clients both internal and external
• Assist with catering set up and clean up
• Maintain appearance of reception area: i.e. straighten newspapers, conference chairs, and remove drinking glasses or cups
• Create and maintain daily visitor logs
• Accommodate special requests from conference center guests such as making copies, sending faxes, etc
• Perform administrative tasks as requested
• Occasional data entry and word processing
• Monitor conference room traffic
• Schedule meetings as necessary
• Three to five years of experience as a receptionist
• Perform well under pressure & prioritize effectively
• Must be flexible with regard to hours and with minimal notice
• Professional, well-groomed, corporate appearance at all times. Casual dress policy does not apply
• Reception - answering phones and greeting clients
• Scanning and filing of branch account documentation as per Internal Controls
• Order stationary supplies
• Submit work orders for the premises
• Distribution of incoming courier bag and reports, faxes and transit mail
• Support branch management in administrative functions
• Book boardrooms as required
• Prepare for luncheons/meetings
• Strong written and oral communication skills in both English and Spanish (required)
• Responsible for participating in and adding to a positive working environment that relies on team work and a mature attitude
• Working knowledge of Microsoft applications
• Professional / team player attitude
• Report to work regularly and on time
• Provide sole coverage for the 56th Floor Reception Desk (answer/screen/direct phone calls and greet guests)
• Daily oversee conference room meeting schedules and provide coordination with other offices
• Provide meeting scheduling support/assistance via phone and in person
• Provide office-wide messaging related to client/prospect tours and building communications (fire drills, etc.)
• Provide hospitality & catering support for meetings, both internal and those with external guests
• Coordinate employee's security access cards (BlackRock and with the Office Building.)
• Open, assign and close facility service tickets as required via a BlackRock application
• Coordinate facility requests and act as a liaison with the building's tenant services for work orders
• Assist with the Seattle office sustainability program (battery and pantry recycling)
• Serve as back-up for coordinating retrieval and returns of off-site records storage
• Additional administrative job duties as directed
• Serve as backup to Senior Administrative Staff to the Co-Heads of BAA
• Must maintain confidentiality
• Must have great customer service orientation
• Must be able to multi-task and prioritize work
• Must have the ability to remain detail-oriented while working at a fast pace
• Must be extremely efficient and organized
• Must be able to anticipate potential problems and problem-solve quickly
• BA preferred
• Answer incoming calls in cordial, professional and timely manner. Transfer calls to appropriate individuals
• Take accurate, thorough messages
• Greet clients and visitors to office with warmth and professionalism
• Perform other responsibilities as directed by the Complex / Branch Manager, e.g., filing, maintaining branch library, etc
• Basic knowledge of telephone equipment is preferred
• Ability to communicate with co-workers and clients
• High school diploma or equivalent preferred
• Handle all administrative duties for the program, including, but not limited to
• Answering phones and takes messages when necessary
• Sorts and delivering mail
• Greets guests and visitors
• Works with the staff on additional project based duties
• Sort and deliver mail, file, make copies, clear drive on passes, other duties and projects as assigned
• Stay current on pop culture, entertainment news stories
• Support various departments as needed
• Other adhoc requests as assigned
• Proficiency in MS Office and the internet
• Prior media experience
• Ability to work within a team environment
• Ambitious and energetic applicants seeking a career in television production
• A minimum education level of a High School Diploma or its equivalency
• Must maintain a professional appearance and demeanor, and have exceptional verbal and written communication skills
• Must be highly organized and able to work effectively in a fast-paced environment
• Must be detailed oriented with a high degree of accuracy
• Proficiency with Microsoft Office Products (Word, Excel, Outlook)
• Able to resolve issues with tact or route to appropriate party for resolution
• Exceptional interpersonal and telephone skills
• To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk
• To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation
• To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service
• To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work
• To report any maintenance issues requiring attention in the reception and client suite area’s
• Work a 40hr week on a rota system covering hours between 07.30am to 22.00hrs
• To maintain an organised and tidy work area – this is to include the front desk, seating area, meeting rooms
• To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
• To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion
• To replenish meeting rooms, as required, with pads, pens and pencils
• To ensure that all required hospitality is served promptly and to the highest standards
• To ensure all audio visual equipment is working and provide support when required
• To collate all reception and hospitality statistics and forward to the head receptionist on a weekly basis
• To maintain appropriate stationery stocks in the reception area
• Previous experience of customer service environment essential
• Previous corporate working experience desirable
• Answers forwarded telephone calls, record messages, and may direct calls appropriately. Answers phone for VP, Administration
• Greets & screens all visitors and directs them to appropriate person
• Operates multi-button telephone console
• Assist VP, Administration with all incoming mail, distribution of magazines and office admin functions
• Manage internal company phone list and updates
• Sends & receives faxes, responds to inquires, and orders supplies
• Manages and sets up all Office Depot, DX, Courier accounts for staff
• Manages our Intercall conference system and subscriber accounts
• Schedules conference rooms and screening room and works with engineers for all presentation needs and troubleshooting
• Manages workspeed software program with Bldg Mgmt company for all Bldg needs, repairs, and requests
• Oversees all DX schedules, deliveries, and supplies
• Handles all temporary parking and daily drive-on needs
• Process all Administration Dept invoices, POs and goods received
• Processes Expense reports and travel arrangements for VP, Administration
• Assists VP, Events with in-house and outside events. Shares this responsibility 50/50 with department PA
• Performs other related tasks as necessary
• Transmits and receives messages with home office.Receives checks, cashier's checks, money orders, etc. from clients
• Deposits client funds at local bank
• Disburses checks to clients
• Enters deposits and disbursements into system daily
• Receives securities and ensures they are in good delivery
• Delivers securities to home office according to proper mailing procedures
• Maintains files related to cashiering according to compliance requirements
• Maintains Branch Calendar
• Greets clients and business partners with the highest level of service and professionalism
• Answers main phone line and directs phone calls with the highest level of service and professionalism
• Schedules wholesaler luncheons
• Handles incoming and outgoing mail
• Scans documents to the home office
• Provides backup support to Sales Assistants
• Maintains office supplies and orders
• Company's working structure, policies, mission, and strategies
• General office practices, procedures, and methods
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
• Use mathematics sufficient to complete deposit, tickets, reports, etc
• As Columbia’s First Impression Director you will be responsible for greeting and welcoming visitors with warmth and enthusiasm; determine the nature of their business and announce the visitor to the appropriate personnel
• Answer incoming calls on multi-line phone system and direct them to appropriate person or department. Includes helping those who may need assistance determining which department or person they are seeking
• Provide routine information to callers as necessary, including but not limited to, address, directions, Human Resource hiring process, employee store and outlet information
• Ensures visitors and personnel receive timely, courteous assistance either by phone or in person
• Assist with maintaining the Front Desk Support page on the company Intrachange
• Ensures knowledge of staff movements in, around, and out of organization
• Answer questions about the organization; answer inquiries from the public concerning the stadium, upcoming games, tickets, events, and merchandise; providing callers with address, directions, and other information
• Welcome on-site visitors, announcing visitors to appropriate personnel
• Update appointment calendars, coordinating conference calls and meetings
• Receive, sort, and route incoming mail and faxes; Coordinate UPS/Fedex/courier service
• Call & arrange equipment maintenance with appropriate vendor(s); Order, receive, and maintain office supplies for copy room, kitchen area & other public use areas
• Update phone, cell phone and email contact lists
• Assist various departments with mass mailing efforts and other special projects
• Performing other clerical duties as needed, such as filing, photocopying, and collating
• Work with all departments within the organization and assist as available with any special projects
• Provide backup administrative support as needed
• Must be highly organized, resourceful, quick learner and able to handle multiple projects simultaneously
• Exceptional guest and client service capabilities
• Strong customer service background with the ability to multi-task in a fast-paced environment required
• Enterprising and self-starter with the ability to work with minimal supervision
• Ability to work well with different personalities in a fast-paced environment and constant deadlines
• Ability to handle highly sensitive and confidential information
• Must be extremely organized and detail-oriented
• Exceptional interpersonal and telephone skills, esp. when handling high volume of inbound telephone calls
• Ability to work evenings and weekends and/or holidays & overtime as required
• Ability to access and accurately input information using a moderately complex computer system
• Knowledge of receptionist switchboard is a plus
• Bilingual skills (Spanish) is preferred
• Answer phones in a prompt & professional manner, transfer incoming calls to appropriate parties or voicemail
• Daily interaction with high level clients & executives, handle special requests as needed
• Meet & greet clients & guests
• Handle requests such as making copies, sending faxes for guests using executive conference rooms in the event administrative support is unavailable
• Provide phone coverage for the office of CEO, President & other Executive level employees
• Manage requests for messenger & storage company services, maintain log of all requests. Communicate directly with vendor for all requests
• Maintain visitor logs daily
• Maintain reception area appearance tidy & organized at all times
• Provide back up support to all reception floors
• Manage meeting room reservations globally
• Assist team managers with projects as required
• Serve as liaison for building management, AV support & hospitality services
• Organized, professional demeanor and experience working in a fast paced environment
• Must be proficient in Microsoft Outlook
• One to three years’ corporate experience as a receptionist in a financial firm
• Must be flexible with regard to hours and be able to occasionally exchange shifts with other receptionist, shifts can run between 7:00AM – 7:30PM
• Professional, well-polished & corporate attire at all times. Casual dress policy does not apply
• Reports to the Facilities Manager
• Professionally administer all incoming calls with appropriate phone etiquette
• Ensure phone calls are redirected accordingly
• Greet vendors/guests in a professional, friendly, hospitable manner
• Signs in all visiting vendors, deliveries and guests
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information
• Receive and sort mail
• Maintain visitor area (straighten chairs, clean table)
• Type memos, correspondence, reports and other documents
• Perform a variety of clerical duties
• Be punctual
• Any and all other duties assigned
• Experience with customer service and interacting with people is a must. Ideal candidate will have experience in retail or hotel services
• Intermediate knowledge with Microsoft Office
• Bilingual – Spanish preferred
• At least 1 year experience as a receptionist strongly desired
• Provide full receptionist duty with a high degree of emphasis on customer service by greeting and directing visitors accordingly
• Professionally answer, screen, and direct all calls
• Interpret and respond clearly and effectively to requests in-person and over the telephone
• Manage travel system for Amplify
• Place and manager ordering of office supplies through Staples
• Maintain electronic calendars for conference rooms and corporate apartment
• Help with overflow, special projects and day-to-day tasks and needed
• HS Diploma or GED equivalent
• Proven experience with MS Office, Gmail, Google Calendar, and Googledoc
• HRG Travel system or other travel system experience
• Must be available to work a schedule of 8:00AM – 5:00PM
• Candidate must possess impeccable oral and written communication abilities and strong interpersonal skills, including poise and diplomacy
• Outstanding customer service skills
• Excellent organization skills and ability to efficiently handle multiple projects in a fast-paced environment are imperative
• Demonstrated reliability and a “can do” attitude
• Proficiency in MS Office with intermediate knowledge of Outlook and Excel
• As the first impression of Hamilton Lane, the receptionist must have demonstrated a client serviced orientation, professional demeanor and an enthusiastic and a welcoming presence
• High School diploma or the equivalent is required
• 2 years administrative experience required
• Ensuring that the kitchen area is kept tidy and stocked at all times
• Computer literate, including excellent knowledge of Microsoft packages (Word, Excel & PowerPoint). Knowledge of Lotus Notes would be advantageous but not essential
• Language skills, preferably Italian or French
• A good communicator with the ability to interface regularly with internal and external personnel at all levels
• Ability to be discrete, confidential and reliable at all times
• Performs a wide variety of document processing assignments, including entering data and drafting, editing, revising, and print correspondence, reports and other materials
• Greets and directs visitors, as required
• Resolves routine administrative problems and responds to inquiries concerning activities and operations of assigned functional area
• Accepts, screens and routes telephone calls; maintains record of inquiries, as required
• Performs a range of staff and/or operational support activities
• May serve as a liaison with other functional areas, external customers and vendors on basic administrative and/or operational matters
• Sorts, screens and distributes incoming and outgoing mail and drafts or prepares responses to routine inquiries
• Establishes, maintains, processes and updates files, records and other documents
• Arranges meetings and conferences, schedules appointments and performs other tasks related to maintaining one or more individual schedules
• Makes travel and lodging arrangements, either directly or through an internal travel group
• Orders, stocks and distributes office supplies
• Basic concepts, practices and procedures of providing administrative support
• Fundamental investment concepts, practices and procedures used in the securities industry
• Basic principles of banking and finance and securities industry operations
• Basic terminology of financial markets and products
• Performing a wide variety of document processing tasks and administrative support activities
• Greeting and directing visitors
• Responds to inquiries concerning activities and operations of assigned functional area
• Accepting, screening and routing telephone calls
• Sorting, screenings and distributing mail
• Preparing responses to routine inquiries
• Establishing and maintaining files, records and other documents
• Arranging meetings and conferences and scheduling appointments
• Making travel and lodging arrangements
• Maintain currency in modern office management methods and techniques
• Organize and prioritize multiple tasks and meet deadlines
• High School diploma with a minimum of one (1) year of general administrative support experience required
• Greet and announce guests
• Perform clerical work as needed in Office Services
• Possess the flexibility to learn and work in various areas of Office Services, including Building Services help desk
• Answer and direct telephone calls
• Ensure reception area is neat-- report housekeeping issues to Office Services
• Schedule Conference Rooms
• Enforce usage of cardkey security system; report any security problems to Security Services
• Perform clerical tasks as required
• Inform recipients of materials that have arrived in freight areas
• Act as a member of the Fire Warden Organization by monitoring passenger elevators in the fire drills or emergency situations
• High School Diploma Required, B.A/B.S preferred
• Good attendance and punctuality are necessary
• Knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Must be stylish and well groomed
• Answers all incoming telephone calls and route accordingly or take accurate messages (correct spelling, phone number, or office if within OUTFRONT Media)
• Screen and log all prospect calls for sales
• Screen all telemarketing calls
• Prepares shipments and tracks packages
• Accepts and distributes deliveries from DHL, Federal Express, UPS, etc
• Greets all visitors and clients and notifies the appropriate personnel
• Type letters/correspondence quickly and accurately and distribute on a timely basis
• Use spell check and grammar check on every document
• Think, be proactive, and ask questions
• Order office supplies as needed after obtaining approval from your Supervisor
• Completes special projects as directed by all Managers
• Supports and exhibits behavior consistent with the sales and service philosophy of OUTFRONT Media
• Acts with diplomacy as a representative of OUTFRONT Media
• Requires experience as a receptionist handling a multi-line telephone system. Secretarial experience including typing skills is preferred
• Must be professional in appearance and manner and be multi-tasked oriented and be able to speak articulately with clients and ALL public on the telephone
• Must Successfully pass background check
• Delivers effective reception service by efficiently responding to telephone calls, checking and redirecting recorded messages and greeting visitors to our office. Ensure the reception area is welcoming, organized and tidy in appearance
• Support FTCC Senior Management by managing appointment calendars - identifying potential conflicts, prioritizing and shifting meetings in order to adjust schedules when and if necessary. Process business and travel expenses and monitor senior management correspondence – phone, email, mail etc.; ensuring the strictness of confidentiality
• Provides general administrative support to all of Fiduciary Trust’s business lines (Investment Counsel, Trust and Estates, FTC Investor Services etc.) by assisting in the preparation of internal/external correspondence, presentations and reports; filing, data entry input and managing the 30th Floor Reception by keeping this area neat, organized and well stocked with current and relevant reading material as delegated by your supervisor and or proxy
• In addition, developing fundament knowledge of FTCC including its policies and procedures will enable your ability to provide ancillary support in managing administrative projects as they arise
• High school diploma, Post-Secondary Education completed or in progress of completion
• Superior working knowledge of all MS Office Suite products (e.g. Outlook, Word, Excel and Power Point)
• Excellent Keyboard Skills - no less than 45 words per minute with Word documents
• Database Experience
• Previous client service experience especially financial services
• Previous reception and or financial services administrative experience,
• Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready
• Online Assessments: We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles
• Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview
• Outcome: Following your interview we'll be in touch within five working days to advise you of the outcome
• Must be knowledgeble about the Televsion Industry
• Must display a exceptional level of professionalism as this role is in a highly visible position interacting with talent, producers and executives on a daily basis
• Previous experience handling reception duties in the entertainment industry strongly preferred
• Experience managing a high volume of phone calls
• Must be proficient in Microsoft Word & Excel
• Answer all incoming calls as per Holt Renfrew protocol, “With Pleasure…”
• Transfer calls to appropriate recipients using current telephone directory
• Take and deliver messages in an efficient and time-sensitive manner
• Greet visitors and direct them to the appropriate person or service
• Set switchboard voice mail system each night and collect and distribute messages each morning
• Maintain master list of all names and extensions in location
• Maintain equipment in working order and report failures to direct Manager
• Sign for incoming Rush Courier packages and contact recipients
• Arrange for urgent deliveries
• Track Courier usage
• 2-3 years on multi-line switchboard
• Inspire with Service
• Lead with Passion
• Earn lasting Relationships
• Handle a multi-line switchboard
• Greet and assist all visitors
• Sort and distribute all mail
• Handing out prizes and organizing paperwork
• Dependable with a great attitude
• The ability to work under tight deadlines within a team atmosphere will be essential for the success of this position
• Applicants must have the flexibility to cover either morning or afternoon shifts
• Great attention to detail required
• Proficient office experience in Microsoft, Word, Excel and Outlook are required
• Ability to lift or move up to 50 lbs
• Handle multiple phone lines for 400+ employees
• Direct and screen calls as they come in
• Organize prize paperwork and distribute prizes for eight stations
• Greet guests and clients in an efficient and timely manner
• Handle incoming packages and courier deliveries
• Multitask in a fast-paced environment
• Professional personal presentation
• Professional integrity with clients/guests
• Organizing and planning
• Superior customer service skills
• Knowledge of individual radio stations and their websites/programming
• Computer proficiency a must / Microsoft Office skills required
• This is an opportunity to learn the media business as you grow and develop additional responsibilities
• Assist Sales, Business Office, Traffic, Promotions and/or Programming
• Ability to be flexible and perform multiple functions
• Prepare billing documents for mailing
• Awareness of station programming and promotions
• Distribute prize giveaways to winners
• Respond to incoming calls regarding promotions
• Maintain log of all job applicants coming into station
• Sort and distribute mail along with preparing statements and invoices
• Experience operating a multi-line switchboard
• Operate fax machine and distribute incoming faxes
• Match traffic orders to printed contracts and distribute to proper personnel
• Manage all incoming calls
• Answer phone quickly, efficiently and professionally
• Take caller complaints, providing resolution when possible or routing to appropriate person when necessary
• Take messages accurately and clearly whenever necessary and distribute immediately, as needed
• Meet and greet guests making them feel welcome and comfortable
• Represent company in friendly, competent and professional manner when greeting guests
• Order office supplies, maintain postage meter and keep the mail/work room stocked and neat
• Coordinate with Promotion Departments for distribution of contest prizes
• Maintain contest files
• Candidate must have a high school diploma or a general education degree and 2 years minimum experience
• He/She must be a professional that can remain composed in times of stress
• This candidate should possess excellent time management and organizational skills, and proficiency in Microsoft Excel and Word a plus
• A high level of enthusiasm, great interpersonal skills, personal integrity and commitment are essential
• Operate multi-line switchboard
• Receive and direct all incoming calls
• Additional Responsibilities as assigned by Supervisor
• Switchboard knowledge
• Type 40 - 50 wpm
• Word processing/computer experience
• Additional Responsibilities
• Good with basic Microsoft functions
• Additional Requirements
• Ability to multi-task (phone, guests, alarms, radio traffic, turnstiles and emails) while maintaining a pleasant and inviting customer friendly demeanor
• Good oral and written skills, including ability to communicate with various levels of management
• Attention to detail while effectively handling multiple demands and competing priorities
• Organized and ability to complete deliverabes on time
• Assist the Facilities Manager with various tasks
• Keep the Company Directory updated by adding new hires and deleting staff exits
• Prepare for new hires’ arrival, having key cards, parking passes, and office supplies ready for their first day
• Complete monthly expense reports using Concur
• Receive incoming courier packages and prepare outgoing packages
• Answer company phone and transfer or take messages for appropriate employee
• Greet all visitors by offering refreshments; inform employee upon arrival
• Manage boardroom bookings
• Keep lobby and conference rooms clean
• Minimum 2 years Receptionist/Office Administrator experience
• Experience with MS Word, MS Excel and Outlook, must be comfortable working with spreadsheets
• Exhibits best practices with regard to policy, procedure, attendance and professionalism
• Comply with standard operating procedures at all times, including the dress code
• Welcome visitors by greeting them, in person or on the phone; answering or referring inquiries in an accordance with Company policy and procedure
• Announce visitors to appropriate personnel and determine the nature of business for their visit
• Answer and direct the flow of incoming and outgoing telephone calls
• Maintain security by following established procedures
• Handle outgoing Federal Express, UPS, courier services, certified mail and other special shipments
• Perform other light administrative work such as envelope stuffing, filing, photocopying, and collating
• Maintain office supplies inventory
• Assist with any special projects as needed
• College degree required
• Strong work ethic and positive attitude
• Working knowledge of computers (MS Word, Outlook, Excel, etc.)
• 2+ years of previous Front Desk and/or Clerical experience
• Computer / Internet savvy
• Microsoft Office/Suite proficient (Word, Excel, Outlook, PowerPoint, etc.)
• 5+ years of Customer Service experience
• Knowledge of Office Procedures and Machines
• Solid phone etiquette
• Previous Medical experience
• 2-3+ years’ experience as an administrative assistant
• Exceptional communication skills, both written and verbal
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Strong detail orientation and time management skills
• Flexible team player with good interpersonal and communication skills
• Organized, detail-oriented and able to multi-task
• Finance industry experience
• 2+ years of professional Corporate Reception experience
• Solid phone skills
• Customer service background
• Microsoft Office/Suite proficient (Outlook, Excel, Word, etc.)
• Highly organized, professional, and responsible
• Able to enter basic applicant information into the system and download applications
• Ability to answer phones and schedule applicants $
• 4-5 years of reception experience
• Some administrative support experience
• Strong MS Office proficiency
• Strong work ethic/initiative
• Desire to move into an Executive Assistant role over time $
• Biotech/Pharmaceutical industry experience
• 1+ year of relevant experience
• Proficient in all of Microsoft Office
• Experience with day-to-day office tasks
• Excellent customer service/communication skills
• Banking industry background
• Tactful and professional demeanor
• Impeccable communication skills
• High level of technology literacy (Word, Excel, PowerPoint, Internet)
• Team Player and cooperation in a multi-function environment
• Self-motivator and strong interpersonal skills
• Quick learner and willingness to undertake new responsibilities
• Familiarity with the Commercial Lending Process / Credit Policies would be an asset
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring enquiries
• Maintains security by following procedures; monitoring guest log book and allowing access as necessary to guests
• Maintains validation tickets for visiting personnel or guests
• Will send monthly validation parking list to Facilities Director
• Will interface w/ Facilities personnel on site to coordinate mail & deliveries
• Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation
• Maintains safe and clean reception area by complying with Company procedures, rules & regulations
• Maintains continuity among work teams by documenting and communicating actions; irregularities and continuing needs
• Telephone Skills
• Verbal Communication
• Microsoft Office Skills, Excel,
• Organization
• Handles Pressure
• Phone Skills
• Supply Management
• ‘entertainment’-related experience is a must – for A-list actor & Music Industry clientele
• Manage the front desk and mailroom responsibilities
• Determine nature of business and announce visitors to appropriate contact
• Responsible for data entry of hourly employee time cards into the system
• Ensure operation of equipment and office by completing preventive maintenance requirements and calling for repairs; attempt to troubleshoot when possible
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; distributing supplies
• Help organize the setup of new employees including computer, desk and phone setup
• Must have at least 1 year of experience as an administrative assistant, receptionist or office manager in a fast paced environment
• Effective communication skills (both verbal and written)
• Strong interest and experience in the fashion industry preferred
• Must be a jack of all trades
• Candidate must have Strong Customer Service Skills; previous experience highly preferred
• Must also possess extreme attention to detail, with an ability to work in a fast paced environment and the ability to meet deadlines
• Advanced ability to organize
• Tact and good judgment in confidential situations and proven experience interacting with senior management
• Computer skills required; MS Outlook, Excel, PowerPoint and Word
• Minimum of 1-3 years in a Receptionist/Administrative Assistant role
• MS Office expertise
• Multi-tasking and Time Management skills
• 3-5years administrational work experience
• To provide a presentable, professional client-facing service greeting all clients, visitors and staff in a warm, efficient and welcoming manner at all times
• To demonstrate a client-focused professional and responsive approach to people regardless of the situation both at the reception desk and over the telephone
• To check all the reception spaces throughout the day ensuring that they remain clean and tidy and to ensure sufficient supplies are available
• Ensure that newspapers and marketing material are tidy and up to date
• To answer a busy switchboard and to direct callers to the right department
• To be helpful and accommodating when booking rooms
• Consistent delivery of service to a high standard at all times
• Ability to be accurate and detail focused
• Willing to be flexible in terms of approach and duties at all times
• The ability to work under pressure and at a fast pace whilst maintaining a calm and measured approach
• Good level of IT skills
• Time management and excellent organisational skills
• Professionalism, high levels of integrity and maintains discretion
• Confident and clear communicator to people from all backgrounds and all levels of responsibility including senior executives
• To deal with all customer comments in a positive manner and take appropriate follow up action
• To demonstrate client/customer care and knowledge of the facilities and services available
• To ensure all clients and customers are given an efficient and timely service ensuring discretion and confidentiality at all times
• To produce passes for all visitors to the building and to ensure that passes are collected on their departure
• To work closely with Security in reference to out of hours room bookings for late meetings
• To report all maintenance issues and hazards to the Facilities department immediately
• To undertake ad-hoc duties on behalf of the Front of House Manager as necessary
• Greet clients and guests
• Respond to general questions about stations and promotional events
• Sort and distribute incoming mail and prepare outgoing mail
• Distribute prizes
• Traffic duties include: assembly and execute log, affidavits, and continuity
• Miscellaneous support activities
• Ability to interact with listeners and clients, as well as management and staff
• Set up, organize, and shut down all common areas of the office on the first floor including conference rooms, waiting rooms, and kitchens/break rooms
• Receive, sort and forward all incoming calls, facsimiles, USPS mail and overnight shipments to in-office recipients and remote office locations
• Monitor office, printing, and kitchen supplies, order as needed and coordinate the ordering of supplies with the Second Floor Receptionsit
• Greet in-person clients and guests
• Book first floor conference rooms as requested
• Create shipping labels, schedule courier services, and provide copy support as requested by various individuals of the organization
• Assist in printing and binding presentation books and materials
• Regular scan and fax operations
• Assist in event planning activities
• Set up workstations for all new associates on the first floor
• Providing support as needed to various business leaders
• Communicate company-wide announcements on related responsibilities as requested
• Ability to take direction from various individuals
• Great organizational and multi-tasking skills
• Proactively and professionally provide assistance to branch staff & visiting clients
• Experience using a very busy switchboard required
• PC and typing skills required: working knowledge of Excel and Word would be an asset
• Excellent organizational, interpersonal, written and verbal skills
• Basic knowledge of company and branch operations
• Prior customer service experience
• Works/has worked for another brokerage firm
• Professional conduct and appearance
• Good customer service skills
• Verbal and written communication skills $
• Answer main phone line
• Manage front office
• Meet and greet clients, visiting employees and vendors
• Manage kitchen: organize, stock, order andmaintain inventory
• Manage copy rooms: organize, stock, order and maintain supplies
• Mail: Process out-going mail and sort and distribute in-coming mail and packages
• Manage conference room setup and take down as necessary
• Maintain tidiness of work area, kitchen, conference and copy rooms
• Support Office Manager
• Assist in the processing of vendor invoices
• Bind and ship working paper files to Records Department
• Setup computer equipment and phones as needed
• Prepare FedEx packages and other shipments
• Assist with office events
• Maintain guest office schedule
• Requirements
• Must be proactive
• Excellent time management skills with the ability to work in a fast paced environment
• Applied intermediate knowledge of Outlook, Word, Excel, PowerPoint
• Strong professional communication skills
• Strong interpersonal skills, ability to work with all levels of staff members and varied work styles
• Excellent problem solving skills.Must be able to find solutions with minimal direction
• Possess outstanding organizational skills
• Capable of utilizing discretion in managing confidential or sensitive information
• Be a team player, dealing effectively with co-workers and internal clients at all levels
• Prompt attendance is critical in this position
• Possess the desire and ability to learn company software programs
• Possess the ability to setup computer and phone equipment
• Taking phone calls and assisting in organizing office workload
• Manage daily reception desk activities - office security, postage distribution, in-calls handling
• Maintain meeting rooms and common areas (e.g. copy corners) clean, equipped and functional
• Assisting in organizing office workload and supporting Office coordinator and Executive assistant in their activities and requests
• Take over new responsibilities - private phones billing, company "data mail-box", ordering hotels, flights, office material etc
• Previous experience as an Office Administrator/Secretary
• Excellent spoken and written English
• Excellent computer literacy
• Excellent administrative and organizational skills
• Ability to work independently and be a forward thinking individual How to apply
• S/he serves as a representative of Blue Sky Studios displaying courtesy, tact, consideration, teamwork and professionalism in all interactions with other members of the studio community and with the public
• Provides administrative support to the Director of Facilities
• Properly greet people and handle visitors, new hires, prospective applicants, etc. at front desk upon arrival
• Answer telephones in a friendly and professional manner and appropriately handle or refer questions and requests
• Post all new hire photos on internal website
• Make sure all new hire nameplates are created and ready for start date
• Post FLIK menu on internal website once a week
• Assist with maintenance of studio floor plan
• Handle all giveaways to the employees, from sizing to hand outs
• Assist with light photocopying, printing, faxing, etc
• Maintain a clean, neat appearance in the reception area at all times
• Back up to Facilities Coordinator for security card issuance and PO's
• Maintains a file of all approved Visitor's Request Forms
• Open and close office daily
• Greet clients and guests, in a professional manner, to ensure that they are taken care of upon arrival in the office
• Prepare memos, correspondence, reports, and other documents
• Provide Seattle office facility administration and maintenance
• Keep all conference rooms clean (pick up after meetings and keep whiteboards clean daily in all conference rooms) and other general office upkeep, including the kitchen
• Answer incoming phone calls and be able to transfer phone calls to correct person
• Order and track supplies and put away supplies for office
• Manage multiple Outlook calendars, specifically those of our West Coast and Seattle office leaders
• Coordinate and attend a variety of office activities and events including some after-work celebrations
• Coordinate logistics and scheduling for office and team meetings
• Assist with booking conference space for meetings being held offsite
• Order catering for meetings onsite and offsite
• Assist in the scheduling of interviews with prospective candidates and Seattle office employees
• Help with binding and copying for presentations
• Manage the FedEx account, including sending out packages on behalf of the office
• Maintain copy machines and reorder toner on an as-needed basis
• Distribute all packages that arrive in the office
• Distribute mail daily, and prep and mail all outgoing mail
• Assign lockers to new hires and keep track of all locker keys
• Maintain vendor relationships related to office facility administration and upkeep
• Contact the office of the building for any maintenance issues
• Provide assistance for the local Shared Services team members including but not limited to preparation of presentations, pulling of data, and meeting note taking
• Perform a variety of other clerical duties and special projects as assigned
• Send in support tickets for Seattle office and any special LT requests
• Proficiency in Microsoft Word, Excel, PowerPoint and Adobe
• Self-starter with the ability to manage projects
• Previous work experience in a professional office environment required
• At least two year’s experience answering a multi-line phone system
• Prepare bank deposits, print daily reports and distribute them accordingly
• Book-in and ship security certificates
• Process Bank wires, JEFE events and Messagenets
• Assist with opening mail from Canada Post, external couriers, internal courier bag and incoming faxes for distribution as per Internal Controls
• Excellent customer service and interpersonal skills
• Exceptional attention to detail with the ability to prioritize and multi-task
• Professional at all times with discretion and attention to privacy when dealing with confidential information
• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Previous experience in the financial or brokerage industry is required
• Meet and Greet: Welcome Visitors
• Answer Telephones: Greet phone callers, ensure calls are directed as requested
• Kitchen Maintenance: Daily stocking and restocking of kitchen supplies, order milk if needed
• Breakfast/Lunch: Ordering, set up and clean up if needed
• Responsible for sorting incoming mail / packages, record incoming packages and preparing outgoing packages to be delivered or sent by an courier company
• Car Service: Order car service for executives as needed
• Conference Rooms: Maintaining the calendar for all conference rooms
• Building Security: Entering guests to gain access
• Executive & Sale Assistant Support: Assist with special/ad hoc projects, office events and other administrative duties
• Exceptional communication and interpersonal skills, both verbal and written
• Strong computer and Internet research skills, including Word, PowerPoint, Excel, Outlook, electronic databases, and e-filing
• Skilled at simultaneously coordinating multiple tasks
• Ability to work well with office management and staff, external professionals and vendors in a small office setting
• Ability to handle fast pace, ever changing environment
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound judgment
• Ability to work with autonomy and be proactive
• Ability to adapt to changes in procedure, responsibility, or assignment
• High School Diploma required; College degree in a relevant discipline is preferred
• 2+ years receptionist experience in a professional office setting
• Must pass pre-employment background check
• Answer and direct incoming calls in a prompt, professional and a courteous manner directing as appropriate. Ensure the phones are covered at all times
• Receive and ensure distribution of incoming information including courier regularly throughout the day
• Tidy and maintain reception area
• 1 to 3 years of related experience preferred but not required
• Excellent verbal and written communication skills in English, French preferred but not required
• Demonstrates basic computer software proficiency with Microsoft Office suite (Word, Excel and Outlook)
• Knowledge of general office procedures
• Excellent and proven organizational skills in order to meet multiple deadlines and handle multiple tasks within a high-pressure work environment
• Energetic, enthusiastic and takes initiative
• Supporting Recruiters with extremely heavy scheduling. Scheduling can range from 15 to 20 interviews per day
• Greet and assist all guests
• Ad hoc project's supporting Recruiters
• Administering parking validations and logging details
• Sorting department mail
• Operate PBX or multi-line telephone system to answer incoming calls. Answer questions about the Auction and provide callers with address, directions and other information
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department
• Operate PA paging system as necessary assuring that only authorized pages are broadcast. Take and deliver messages to appropriate personnel or transfer calls to voicemail as necessary
• Greet and welcome on-site visitors, customers and vendors, determine nature of business and notify appropriate personnel
• Receive, sort, and route mail and publications. Update appointment calendars
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary
• Provide training instruction for relief receptionist/switchboard operator
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned to Safety Excellence
• Perform other duties as assigned by manager or supervisor, i.e., filing, copying, collating, record keeping, accept job applications, etc
• 1 - 2 years of switchboard and customer service experience required
• Familiarity with Auction systems, processes, and employees preferred
• Must be able to operate PBX or multi-line phone system, as well as other office equipment (i.e., copier, fax machine, etc.)
• Basic computer software skills required
• General understanding of auction departments and processes preferred
• Ability to sit for prolonged periods of time
• 1-Types letters, memoranda and reports from drafts and proofreads and reviews documents for grammatical and numerical errors
• 2-Schedules resources such as people, meetings, appointments, rooms, equipment, or other resources
• 3-Prepares presentations, reports, and other documents using word processing, spreadsheet and presentation software packages
• 4-Answers telephone calls, takes messages, responds to questions, and directs callers to appropriate parties
• 5-Maintains, updates or creates databases and/or database information
• 6-Codes, compiles and files correspondences, records, documents and reports according to an established system
• 7-Performs administrative functions such as ordering department supplies, coordinating equipment repair, making staff travel arrangements
• 8-Takes and prepares notes of meetings, conferences, and similar proceedings; 9-Sorts and distributes mail and packages to appropriate parties
• 10-Greets and assists visitors and arrange for escorts, as necessary
• 11-Prepares, checks and processes expense reports
• 12-Gathers and arranges materials and relevant information for assigned project or person
• 13-At lower levels, may operate a telephone switchboard with numerous extensions
• 14-At lower levels, may focus primarily on data entry
• 15-At higher levels, may prepare, organize and maintain documents and files of a complex or confidential nature, may track budget expenditures
• High School Diploma, GED or relevant work experience
• 0-2 years of experience in area of responsibility Dept/Org Scope & Impact
• Demonstrates correct understanding of routine aspects of work '
• Effective communication and organizational skills
• Basic computer software skills
• Greets and directs incoming clients, visitors and business associates in a helpful, professional and pleasant manner
• Operates switchboard console; places outgoing calls, answers incoming calls, forwards calls to the appropriate party, and takes messages
• Answers inquiries from clients, prospective clients, and business associates; provides clients with quotes and current balances
• Plan, coordinate and arrange for vendor luncheons, client meetings, etc. Sets up conference calls
• Sort, process and route incoming and outgoing mail. Order morning newspapers, commission runs, and maintain magazine subscriptions. Clear wire and distribute commission runs
• Issue outgoing checks for the branch
• File paperwork such as wires and branch manager daily reports
• High School diploma required. Associate’s degree or Bachelor’s degree preferred
• Minimum of 1 or 2 year’s previous customer service or administrative experience; preferably in the financial services industry
• Excellent verbal communication skills; excellent telephone and client service skills
• Ability to work independently with minimal supervision; ability to be flexible
• Ability to handle clients professionally and manage challenging situations
• Working knowledge of MSOffice; Word, Excel, Outlook
• Good organizational skills with the ability to prioritize, monitor, and complete multiple tasks, either independently or with a team
• As the first and last point of contact for employees, guests, and visitors you should meet and be responsible for the following requirements
• Answering multi-line phones, directing calls to appropriate staff, and taking messages as needed
• Maintaining and organizing front reception area
• Greeting and providing directions or information to visitors
• Sorting mail; signing for packages
• Providing effective and courteous service to all visitors and existing employees
• Act as a liaison to security to ensure visitors are checked in with proper identification, visitor badges, and have signed non disclosure agreements etc
• Set up and organize customer & visitor meetings, refreshments & lunches
• Work closely with HR to ensure a great experience for employees, visitors, and guests
• Minimum 1 year of experience in a reception, customer service, retail or hospitality environment
• Strong multi-tasking and prioritization skills, and the ability to learn and remember names
• Ability to uphold a professional demeanor under pressure
• High level of proficiency with Microsoft Word, Excel, PowerPoint and Outlook
• Superior customer service/relationship management skills
• Team player with strong interpersonal and communication skills
• Availability to work evenings and occasional weekends as needed
• Answer and route incoming phone calls
• Greet and attend to visitors/guests
• Sort and route incoming/outgoing mails
• Make arrangements for local & overseas courier services
• Manage stationery and pantry supplies
• Other office duties as and when assigned
• Minimum 2 years of related experience, preferably in reception or customer service duties. Fresh graduates are welcome to apply
• PC literate with knowledge in MS Office (e.g. Word, Excel, Powerpoint, Outlook). Knowledge of SAP will be a plus
• Pleasant composure, cheerful disposition, good phone etiquette and positive working attitude
• Able to start work immediately
• Perform general administrative duties, including preparing general correspondence, word processing, filing, faxing, and copying
• Receive, screen, direct and rely telephone calls and messages in a cordial manner
• Assist other departments as back-up for other executive assistants
• Coordinates travel arrangements and schedules; processes travel (domestic and international) and expense reports in a timely and accurate fashion
• Assist by responding to general inquires about the company
• At least 2 years of administrative experience in large organization
• Fully bilingual in English and Spanish with excellent written and verbal skills
• Must be able to work independently, and along with a team; demonstrated ability to use discretionary judgment in the handling of written correspondence and written/verbal communications
• Ability to juggle multiple projects and tasks
• Must possess a professional and confidential business style with excellent interpersonal skills; candidate must have the ability to tactfully screen and handle a wide range of clients and outside industry personnel contacts
• Candidate must take initiative, have highly developed prioritization and organization skills, and a proactive attitude
• Resourceful, proactive, assertive, detail-oriented and energetic
• Excellent organization and follow up skills
• The signing in of guests using visitor net software
• Providing a concierge style service to not only guests but members of staff
• Supporting events throughout the year and the showroom during market seasons
• Providing a positive representation of the brand
• Responding efficiently to all internal requests and providing administration support within tight deadlines
• Independently developing reception training manuals and processes to improve service
• Providing information to staff/visitors for our building/departments & local area
• Receives inbound mail from USPS, store courier service, express mail service, ground mail service, and facsimile transmission for sorting within the Corporate Office
• Processes outbound mail be sorting, weighing, posting, labeling, and sacking to the particular specifications of each service
• Responds to all incoming phone calls to the Corporate Office main number
• Connects callers to the appropriate Corporate Office associate
• Upon request, provides general information to callers and visitors; i.e., buyer responsibilities, store locations, etc
• Provides accurate and timely information to callers by expediting phone service to corporate associates, thereby enhancing their ability to complete work efficiently
• Uses computerized mail equipment and the Internet to calculate weights, label mail, and record charges
• Uses folder/inserter to process documents that require this function prior to mailing, and provide mail services to the Corporate Office, stores, and Distribution Center as needed
• Ensures the security, control and confidentiality of all communications that pass through the mailroom
• Must be at work on a regular and predictable basis or as scheduled
• Answering phones – screen and direct calls to appropriate offices
• General administrative and clerical support – examples including copies, scanning, filing DVDs, replacing lights and supply upkeep
• Greet and welcome guests to the office and provide assistance to visiting Writers and Directors
• Receive, sort, and deliver mail, coordinate messenger deliveries and handle all FedEx pickups
• Maintain, tidy reception area as well as all of the offices before and after meetings
• Process invoices and correspond with the UK office to send checks in a timely fashion
• Directly handle computer and phone technical support to everyone in office
• Oversee all building concerns including, insurance, after-hours access, parking, air conditioning and monthly rent
• Maintain an orderly kitchen by keeping the coffee fresh and stock food and drinks on a weekly basis
• Update the Executives phone sheets and file incoming submissions
• Provide administrative support to the President of Production as needed
• Act as liaison between LA and UK offices
• Assist in Development including reading scripts, coverage and cast lists
• Highly organized with stellar written and verbal communication skills
• Excellent attention to detail, pro-active thinker, self-starter and can work in a fast-paced environment
• Passion for Film, Television and Filmmaking
• Prior experience working in a Film Production Development Office
• Eager to learn and a team-player
• Answers, screens and directs calls on multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee or voice mail
• Meets and greets all visitors in a courteous and professional manner; determines their needs and directs them to the appropriate employee/locations
• Maintains a safe and clean reception area by complying with company rules and proceduresSorts and forwards outgoing mail and packages
• Organize and accommodates all conference room requests
• Organize office celebrations (birthday, holidays, etc.)
• Composes and types routine correspondence as required
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required
• Orders and maintains office supplies and keeps organized
• Demonstrates a high level of professionalism
• Contributes to team effort by accomplishing all tasks successfully
• Make sure all employee request are accommodated to best ability
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Commitment to excellence and high standards
• Strong organizational skills; able to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Approaches all situations/duties with a positive attitude
• May occasionally lift and/or move up to 25 pounds
• Standard MS Office applications
• Multitasking, flexibility, and a positive outlook are essential
• Candidate must be a team player
• Serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival in a professional manner
• Distribute prizes to winners of radio stations and maintain winner forms
• Meter all outgoing mail, distribute all incoming mail
• Backup up Traffic Department with daily traffic affidavits and other Traffic duties as needed
• High school diploma or equivalent, college preferred
• Must be detail oriented and have exceptional organizational skills
• Must be proficient with computers, including Microsoft Office programs and Outlook
• Personal and telephone reception
• Office general administration support to the Management
• Helpdesk service to the employees about time management
• Handling of money
• Capacity to maintain confidentiality, work independently and with a team in support of the department
• Hours Mon-Friday 8-5. Must be flexible to work Saturday or Sunday on occasion (every 6 weeks)
• 2 years Minimum experience in a medical reception role
• Ability to work in a fast pace environment with professional demeanor at all times
• Must be flexible, compassionate, and have patience at all times aiming towards Perfect Service
• Manage the general switchboard and reception duties including transferring calls and responding to general inquiries from the public
• Greet visitors and communicate to staff of their arrival
• Ensure reception desk is monitored at all times
• Distribute all incoming courier items to appropriate individuals
• Prepare, coordinate and administer of all outgoing mail and courier items, including regional courier to other offices
• Assist with the co-ordination and scheduling of meetings including catering needs and conference calls
• Co-ordinate office supplies with operations department
• Ensure all guests who enter the studio have signed Non-Disclosure Agreements and these are properly recorded
• Assist Communications team with the planning, writing and coordination of content for the Ubisoft Toronto Intranet and external web site
• Support and inspire the studio team culture by assisting with internal events and initiatives
• Manage the studio’s Media Library, including ordering, monitoring the budget and tracking inventory
• Monitor, forward, and when appropriate, reply to emails sent to the Reception inbox
• Carry out all other studio related tasks
• 2 years of experience in an administrative support role
• Proficiency with Microsoft Office: Word, Excel, Power Point and Outlook
• Able to work independently and have a collaborative attitude to working with members of the team
• Effective multitasking and time management skills with the ability to prioritize effectively with deadlines
• Adaptable/flexible; understands a dynamic entrepreneurial creative environment
• Ability to work well in a fast-paced environment
•  Welcoming members
•  Contact point for members and non-members
•  Processing incoming and outgoing mail
•  Responsible for all Telephone calls
•  Maintaining member records
•  Responsible for facility management
•  Handling the catering for members
•  Ensure safety of members
• Bachelor’s degree from an accredited college or university
• 1+ years of experience, preferably from within the financial industry
• Desire to go above and beyond for all required tasks
• Proven ability to multi-task and effectively prioritize
• Proficient in Microsoft Office (Outlook, Word, Excel and Power Point)
• Commitment to being a team player and contributing to the company culture
• Verifies patient’s eligibility prior to following day’s appointments
• 1 year of prior medical reception experience or relative experience in a medical environment
• Prior experience with EMR’s
• To answer all incoming telephone calls, both internal and external, as quickly as possible and in a courteous and helpful manner. Direct all callers to the correct department or individual. Taking messages from consumers when Customer Services staff is not available in peak periods
• To be responsible for reporting telephone faults to equipment maintainer or service provider, and monitoring progress of fault. Telephone maintenance on extension manager system day and night service programming
• Receive visitors to the building and advice relevant member of staff
• Monitor temporary staff entering building to ensure that they sign in visitors’ book
• Ensure Reception area is kept tidy
• Accept deliveries, ensure the recipient is notified and that parcels are taken out of Reception without delay
• Update all internal department information (names, ext. numbers, short dial, regularly used external numbers), and update intranet directory
• A proactive attitude to Sales and Customer Service by supporting them if required
• Efficient and on-time handling of mail, office supplies and facilities (e.g. football tickets, printer services, ordering lunches, tv’s, coffee machines)
• Clean up the space annex to the reception and introduce a clear open space where one can find supplies in an instant
• Two years’ work experience, preferably in similar position
• SAP knowledge
• Dutch: fluent
• French: fluent
• Middle school education
• Manage all incoming phone calls for all IHeartMedia Boston brands and relaying messages as needed
• Field queries from the public and customers
• Greet and announce visitors in a timely manner
• Maintain and tidy the reception area, conference rooms, and kitchen
• Maintain the conference room calendars and book for departments as requested
• Function as the central receipt and distribution center for USPS mail, priority mail, packages and faxes
• Maintain the consent decree process as it relates to the receipt of identified payola related items including review of mail and priority mail for content and for completion of related paperwork
• Maintain the fax, postage & copy machine, including arranging maintenance and ordering postage
• Stamp mail, distribute mail, help ship FedEx and order FedEx supplies
• Manage winner prize distribution and paperwork in a timely, efficient manner with 100% accuracy
• Help maintain the supply closet including ordering and distributing supplies to departments as needed
• Provide all special project or department support as requested by management
• Strong computer skills and knowledge of relevant software applications
• Punctual and reliable
• Ability to work well under pressure/stress
• Greet guests warmly and make sure they are comfortable
• Answer inquiries about VML
• Notify VMLers when their guests arrive
• Schedule meetings and conference rooms
• Ensure reception area is tidy
• Coordinate schedules and appointments
• Issue loaner access badges and direct guests to sign in
• Send emails and faxes
• Collect and distribute parcels and mail
• Perform basic bookkeeping, filing and clerical duties
• Create new nameplates for employees
• Make intercom announcements
• Become a notary and perform notary needs for the company
• Support emergency response processes as needed by the facilities manager
• Perform other necessary tasks as needed
• Working knowledge in computer skills and relevant software applications
• Keyboard skills
• Ability to work a switchboard
• Performs reception duties. This includes answering phones, directing calls/taking messages when necessary, assisting visitors, calling messengers
• Greets and screens all visitors to establish purpose of visit. Assists with inquiries and directs visitors as necessary. Ensures visitors are appropriately escorted to correct company representative and not left unattended
• Performs office management duties. This includes opening and closing the office, ordering office and pantry supplies, records management, maintaining common areas and conference rooms, assisting in coordination of screenings
• Maintains internal phone directory and staff listing
• Sorts all incoming mail/packages and prepares them for distribution by department assistants; forwards mail without specific designations to correct departments. Prepares outgoing mail and packages as necessary
• Provides back-up administrative support to executives and visiting executives
• Maintains reservations for shared conferences rooms, guest offices and conference lines. Assists in resolution of scheduling conflicts
• Liaises with Office Services regarding all building related issues such as office temperature control, janitorial services, maintenance and repair requests, etc
• The types of tasks this individual is responsible for are generally routine in scope and build skills in basic practices and procedures
• The processes used to solve problems are clearly defined
• No prior experience is required. -Most new employees in this position have 0-2 years experience
• General Reception duties, including greeting clients and guests
• Professionally administer all incoming calls: ensure phone calls are redirected accordingly
• Assist with special projects and coordinate local events
• Arrange meals for Executive and Team meetings
• Order office supplies for new hires and employees
• Clerical functions as assigned including invoice processing
• Responsible for all office managerial duties including keeping café: neat and break room supplies stocked
• Assist with booking domestic and international travel (airline/hotel/car rental) for employees of IgnitionOne and Netmining
• Schedule FedEx and courier pickups and deliveries; sort all incoming and outgoing mail
• Bachelor’s Degree from an accredited college or university
• Microsoft Office/Suite proficient (Outlook, Word, Excel, PowerPoint, etc.)
• Previous experience in the Financial industry
• Performs reception duties. This includes answering phones, directing calls/taking messages when necessary, assisting visitors, calling messengers and keeping logs of all incoming and outgoing packages by messenger service and other sources. Providing parking validation for guests. Handles building and lot passes for guests and employees
• Orders and maintains office and kitchen supplies for all floors. Notifies vendor of any issues with coffee and vending machines
• Supports the office of Diane Nelson as necessary, including answering phones and other administrative tasks
• Provides administrative support to Director and Manager, Administration
• Maintains DCE internal phone directory and staff list
• Maintains reservations for shared conferences rooms. Assists in resolution of scheduling conflicts
• Liaises with Corp. Real Estate regarding minor facility requests such as office temperature control, janitorial services, building maintenance, etc
• Process building access forms; maintain building and parking access matrix
• Log and respond to unsolicited letters from fans using form letters prepared by the DCE Legal Department
• Help maintain the Reference Library by keeping it orderly, restacking items checked out by users, filing new books and pulling requested books for users
• Strong computer and software skills, particularly MS Office and Outlook
• Prior experience answering multi-line phones in an office environment is a plus as are internships or other corporate workplace exposure
• Friendly, professional, and mature demeanor
• Demonstrated commitment to punctuality
• Work within reception or customer service
• English speaking organization
• FMCG or retail is a +
• Greeting and attending to visitors
• Booking conference rooms
• Managing conference room calendars
• Maintaining and updating the reception binder
• Creating, scheduling and managing Monday and Friday food orders
• Working with Vice President to oversee communication of health clinics
• Assisting Human Resources in the Los Angeles office by coordinating conference rooms for candidate interviews
• Updating floor maps
• Handling the general upkeep and tidiness of the reception area; and
• Performing other administrative duties as needed, which include creating basic documents on MS Word, Excel, PowerPoint, Publisher and Adobe Photoshop
• Outstanding organizational skills with a strong attention-to-detail
• Self-starter with a proven ability to take initiative, ownership and possess a strong work ethic
• Possess a willingness to help and outstanding customer service skills
• Team-oriented with strong integrity and professionalism; and
• Must be able to handle highly confidential situations with professionalism and tact
• Minimum 5 years of experience as a Receptionist, preferably within a professional firm
• Strong negotiation skills with the ability to be fair
• Reception - answering phones and greeting clients in a courteous, efficient and professional manner
• Assisting in preparation of cheques and daily bank deposits
• Assist in preparing outgoing courier bag
• Responsible for participating in and adding to a positive working environment that relies on team work and a can-do attitude
• Completion of the Canadian Securities Course (CSC) and Codes & Practices Handbook (CPH) is preferred but not mandatory
• Previous reception experience and previous financial/brokerage industry experience is an asset
• Respond to calls over the firm’s telephone network, while projecting a courteous and patient image. Respond to inquiries with skill and politeness. Manage large surges in workload. Provide customer-focused information services, and greet and direct guests
• Greet all EY personnel, customers, guests, and vendors, projecting a positive, professional image
• Log in guests, customers, and vendors and inform EY staff of their arrival
• Handle incoming package deliveries, maintain maintenance requests logs, and carry out other duties
• Verify guests’ identity and confirm appropriate entry
• Excellent interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Fluency in English, Azerbaijani and Russian
• 1-2 years of reception-related experience
• Book, reschedule, and follow up on appointments
• Check in patients
• Previous medical receptionist experience
• Work independently as well as function as part of a team
• Must have previous experience in the financial services industry
• Securities registrations desirable but not required
• Receives and welcomes Ernst & Young’s clients, guests, and staff in a professional, courteous manner
• Screens, directs calls and takes accurate messages in a professional manner
• Using available tools as a resource, provides customer focused information services on the phone and in person
• Maintains electronic visitors log to record all visitors and vendors, provides them with the appropriate “visitor” badges and informs EY staff of their arrival
• Maintains office phone directory and daily emergency contact list
• Monitors EY publication stock on display
• Monitors daily newspapers and ensures reception area is clean at all times
• Maintains building security cards for visitors
• Trains back up relief on reception duties
• Maintains and updates the Reception Reference Manual
• Provides project specific administrative support when necessary
• Fluently Bilingual - Strong written and verbal communication skills in both French and Englishis a must
• Knowledge of Word, Excel, PowerPoint, Lotus Notes and Internet
• Ability to work under pressure and in a busy team environment
• Strong interpersonal skills including oral and written communication, active listening
• Projects a positive and professional image
• Strong organization skills with an attention to detail
• Ability to problem solve independently
• 2 to 4 years of relevant experience
• Provides customer service to callers and answers questions about organization. When necessary, provides customers with address, directions, and other information Operates paging system to relay in-house announcements
• Provides customer service to callers and answers questions about organization. When necessary, provides customers with address, directions, and other information
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• Maintains company phone lists, and schedules the use of conference facilities and updates telephone directory as needed
• Receives, sorts, and routes mail, packages, and publications
• Assist Traffic Department with order entry and completion of barter affidavits
• Performs other clerical duties as needed, such distribute prize giveaways to winners; maintain prize winner software
• Performs other duties assigned by management
• One-year related experience
• Basic PC Skills required
• Welcome and greet the guests with appropriate manners
• Handle in-coming phone calls professionally
• Ensure office security and manage the Storage room and keep record of parcel
• Liaise for maintenance Service, manage PO and billing consolidation
• Follow up for Staff Purchase/FGS logistics and cash consolidation
• Assisting in fixed assets creation and disposal follow up
• Other administration support
• Knowledge of Microsoft Office programs
• Exceptional phone skills
• Excellent computer capabilities
• Answer busy telephone console and direct calls and inquiries to Tommy Hilfiger Associates
• Greet and announce visitors to our New York offices and showrooms. Perform some clerical duties for departments as requested (i.e. distributing relevant paperwork to applicants)
• Code UPS and Federal Express billing
• Attend staff meetings given by immediate supervisor to better understand the in and outs of the company and to discuss ways of improving duties and responsibilities
• Obtain information to update phone list used by Facilities, Security and Reception
• Assist showroom staff by announcing appointment arrivals and directing to appropriate showrooms
• 1-2 years general office/reception experience
• Professionalism with excellent telephone etiquette
• Good verbal communications skills
• Responsive to customers, business partners and guests
• Organized and flexible
• Provides building access to and greets visitors and determines nature of visit. Directs or escorts visitor to specified destination, as needed. Notifies appropriate employee of visitor’s arrival
• Performs a variety of routine clerical tasks including processing of incoming and outgoing mail, sending and delivering fax messages, arranging for and maintaining logs for package pickup and delivery, transmitting information or documents to employees using a computer, mail or fax, photocopying and collating, filing, etc. as needed
• Answers telephone and screen and routes calls for employees, as appropriate. Accurately takes and delivers messages. Responds to questions about department operations, as appropriate. May discern appropriate information through computer or hard copy files, university or department publications and guidelines and/or personal knowledge
• Assures that reception and other shared space (meeting, break and mail rooms) are clean and orderly
• Oversees the meeting rooms’ scheduling for the floor
• Ensures the conference rooms are setup and ready for meetings by checking equipment batteries and AV connections. Reports any problems with AV to Marshall Help Desk
• Manages the common areas and break room supply stocking
• Serves as a contact between AT&T Facilities and the suite for any maintenance issues (problems), door closures for business hour changes
• Be available to work during regular business hours of Monday – Friday 8:30am-5:00pm
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailabl
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
• Performs other clerical duties as needed, such as filing, photocopying, and collating
• Providing quality reception service to both internal and external parties
• Handling telephone calls and mail correspondence with good customer service
• Managing conference room booking schedules and keeping the tidiness of reception area, ensure office equipment or facilities in conference rooms or pantries are kept in order
• Monitoring the general security of office area and coordinating occupation Health and Safety requirement
• Responsible for the office maintenance and arranging international & local courier services
• Direct supervising amah and office assistant for their work schedule and roster
• Assisting office facilities and corporate initiatives program e.g. summer benefits, staff party and events coordination
• Other ad-hoc assignments
• Requires a high school diploma or its equivalent and/or vocational training
• Ability to maintain production levels and quality goals
• Excellent organizational, interpersonal, and communication skills
• Bachelor’s degree and strong academic background required
• Proficiency in Microsoft Office Suite, and a desire to expand technology skill set
• The demonstrated ability to multitask and prioritize in a fast-paced environment
• Being friendly, helpful and knowledgeable about the gallery, its mission, program and artists
• Opening and sorting general mail
• Handling client calls and visits
• Maintaining ArtBase records in coordination with Registrar
• Maintaining President’s calendar
• Maintaining gallery calendar (include important artist and gallery dates/art world events/birthdays)
• Handling travel arrangements for staff
• Preparing for meetings as directed
• Coordinating with IT vendor to resolve issues as they arise
• Miscellaneous errands
• Switchboard operation, ensuring that all calls are fielded and screened where necessary
• First point of contact for all external phone enquiries, taking messages when required
• Collecting and distributing all the mail, franking the envelopes and bagging up for collection
• Arranging all international and local couriers in line with the Company procedure
• Greeting all visitors in a professional and friendly manner ensuring refreshments are provided when required
• Ensuring the reception area is organised and tidy at all times
• General administration duties including sending faxes and emailing
• Operate a multi-line switchboard and forward calls as needed
• Assist the UK Research Team and Fund Managers on assigned projects and ad hoc duties
• Accept incoming calls from security desk to secure information of incoming guests
• General administrative duties including writing and editing correspondence, filing and processing expense reports
• Schedule hand couriers as needed
• Receive all incoming mail and deliveries and communicate with vendors regarding closings and holidays
• Perform all other projects/responsibilities as assigned
• Signing guests in and out using Visitornet software
• Providing a concierge style service to guests and members of staff
• Supporting events throughout the year and the showroom during selling seasons
• Behaving as a brand ambassador
• Responding efficiently to all internal requests and providing administrative support within tight deadlines
• Independently developing reception training manuals and processes to improve the level of service and efficiency of the team
• Building intercom systems
• Access control systems
• Basic computer/printer skills
• Advanced proficiency in most current version of Microsoft Office suite including Word, Excel & Outlook
• A proactive approach with a positive attitude
• The ability to be flexible
• The ability to be self-sufficient, a problem solver, and results oriented
• Excellent organizational skills, time management, and prioritization abilities
• Respect and consideration to management, co-workers and all other internal and external parties
• The ability to work under pressure
• The ability to work independently as well as being a dedicated team player
• Minimum 2 years’ experience in a corporate environment as a receptionist or administrative assistant
• Professional presentation and communication skills both in person, over the phone and in written form
• Reliability and dependability and the ability to multi task in a dynamic and fast paced office environment
• Attitude is everything!
• Must be efficient and detail-oriented
• Requires previous phone and customer service experience
• Must be proficient with MS Word, Excel and Outlook, and willing to learn company-specific software
• Able to maintain a professional attitude and demeanor when handling multiple priorities in a demanding and fast-paced environment
• Punctuality, dependability and great organizational skills are a must
• Flexible hours required to cover occasional 8-hour days
• High school diploma or equivalent is required; some college preferred
• Operates paging system to relay in-house announcements
• Provides customer service to callers and answers questions about organization
• When necessary, provides customers with address, directions, and other information
• Distribute on-air giveaways, review winner sheets are completely filled out and singed, update the cluster winner list to keep current
• Supports sales staff and traffic department
• Receive and transfer incoming phone calls, take telephone message, answer inquiry etc to ensure smooth communication between the company and the outside
• In/out mail registration and distribution
• Reception of visitors and update the Welcome Screen
• Register & distribute the files exchanged between ENC and ETC/YJS
• Answer and route incoming phone calls and faxes
• Sort/ Route incoming mail and deliveries
• Meet and greet listeners and clients
• Issue contest prizes and complete appropriate paperwork
• Learn radio specific software platrforms
• Proficiency in ++Microsoft Word, Excel, Outlook and Powerpoint
• Administrative experience preferred
• Strong communications skills and problem solving
• Ability to handle multiple tasks and adapts to a continuously changing environment
• Professional dress
• Welcoming and coordinating Fossil visitors, vendors and customers
• Supporting incoming call volume
• Helping the HR team with other administrative duties as required
• One year relevant experience in customer service; reception, or admin
• Handles incoming calls to the station, taking messages or connecting as directed
• Greets visitors to the station and notifies the appropriate employee of their visitor
• Signs guests in and issues visitors badges
• Receives packages and mail from messengers and notifies recipient
• Answers viewer questions regarding station programming, promotions and events
• Keeps various calls in logs
• Performs clerical support services for other departments as needed
• Process Mr. Food requests
• Outstanding and outgoing personality
• Enjoys working with the public
• Knowledge of telephone etiquette and ability to handle difficult callers
• Ability to interpret needs of incoming callers and questions
• Performance of basic computer skills, including knowledge of Windows and Microsoft Office Suite
• Meet & greet any visitors to the office
• Marketing including managing social media content and blogging
• Managing front of house
• Online advertising
• Document formatting
• Able to provide assistance and direction to visitors and new hires
• Partner with Facilities Coordinator to ensure that the NY office is running smoothly and the reception area is kept clean and organized
• Provide assistance to the Talent Acquisition team as needed
• Ensure a positive Wealth Management Client Experience -Greet visitors, ascertain their identity, have them sign in and notifies appropriate employee of visitor arrival. When necessary routes visitor to appropriate location
• Assist with Region Projects as requested
• Assist Market Leader and Palo Alto team with special projects
• 2-3 years of customer service related experience
• Microsoft Office- Outlook, Word, Excel
• Answer all incoming calls to the main reception number
• Meet and great all visitors to the Rackspace office
• Assist the Office Administrator in replying to internal work requests
• Maintain the reception area and customer meeting suite to a high standard
• Maintain the office environment including the kitchen and meeting rooms areas
• Scheduling meetings booking meeting rooms
• Assisting event organization
• Maintain the physical security of the office environment by ensuring all visitors and contractors sign in and out
• Maintain the staff access card system
• Coordinate fire evacuation point to ensure all visitors, contractors and staff are accounted for
• Use of Oracle purchasing system to raise and receive purchase orders
• Supporting the Office Administrator with adhoc requests as needed
• Previous reception experience, or similar customer service environment required
• Excellent organizational skills and strong ability to prioritize workload and time-management
• Excellent customer handling skills both internal and external, and strong conflict resolution experience
• Ability to communicate professionally in both verbal and written form
• Intermediate experience in using Microsoft Office software including Word, Excel, Outlook and SharePoint
• Proven ability to work as part of a team, and flexibility to cover other job roles
• Proven ability to control costs and analyze cost effectiveness of services and supplies
• Experience dealing with building management issues and contractors
• Welcoming clients and visitors to our corporate environment
• Assist in the management of our meeting and event rooms
• Management of all incoming calls ensuring their delivery to the appropriate EY contact
• Ownership and pride in maintaining the reception area in a truly professional environment
• Assisting in general administration duties and support to Facilities team
• 15 hrs per week – Thursday and Friday
• 30am to 6.00pm – core hours but not guaranteed. There is a need for flexibility and on occasion a need to complete a 7.30am to 4.00pm shift to cover holidays and sickness
• Additional cover may be requested on occasion with reasonable notice to cover Mon/Tues/Weds for holidays and sickness with adequate notice
• Answer multiple line switchboard; transfer calls; and take messages
• Greet all guests upon arrival
• Validate parking and maintain the office parking grid
• Maintain kitchen inventory
• Order and maintain office supplies through Office Depot
• Perform other related job duties or projects as assigned
• Ensure a high level of customer service at all times to both internal and external clients
• Manage visitor traffic flow and guest experience as soon as they enter the building Lobby
• Greet and log visitors in guest management system; issue visitor ID/security badges per established policies
• Notify Canon host of their guest’s arrival
• Assist with storing and retrieving coats and luggage
• Direct or escort visitor to Guest Greeting Area or other designated area in the Conference Center as requested by the Canon host
• Familiarize and plan for activities and expected visitor traffic each day
• Handle internal calls to Reception desk and provide information as requested
• Covers specific assigned hours consistently and without deviation
• Maintain a professional looking and tidy Reception area / workspace
• Administrative duties as directed by Senior Manager and Supervisor, Conference Center
• High school diploma; Associates degree preferred
• Minimum of two years’ experience in a similar role serving a corporate headquarters, or five years total work experience in a support role in a professional office environment
• Ability to operate single or multi-line telephone system; paging system; and pc software such as email and MS Word
• Answers internal and external calls with a friendly and helpful demeanor; assists callers appropriately; transfers calls as directed
• Forwards calls from viewers about programming, videos, merchandise, artists’ fan clubs, management or label information; determines how inquiries should be handled, which department handles the particular inquiry, and then routes the call to the appropriate person/department
• Contributes to the security of the organization by helping to monitor the access of visitors; notifies Security when visitors/guests are expected
• Ensures the reception area is neat and clean at all times; helps to maintain an environment in the sitting area that is enjoyable for guests so that a good first impression is made
• Maintains a list of emergency numbers for fire, police, ambulance, etc.; prepared to act quickly to assist with calling/obtaining emergency assistance for staff if needed
• Requires a non-stop professional attitude; exudes a pleasant face to face interaction
• Must wear clothing and accessories that will project a professional image of you and the company for both visitors and co-workers, clothing should be neat, clean and appropriate
• Liaison for colleagues at other locations regarding conference room and video conference needs. Coordinates with appropriate parties from the MTS department and Production Technologies for A/V and Telecom needs for meetings
• Oversees Facilities help desk by retrieving all messages sent to the Facilities e-mail and voice mail boxes. Routes requests to appropriate parties for attention. Prioritizes all incoming messages to maximize the level of assistance needed for each request. Troubleshoots, analyzes and responds to customer requests
• Assist with the coordination of setup and location of in-house production shoots for Viacom Media Networks and CMT Nashville
• Maintains staff services: Discount movie vouchers; Lost and found
• Performs research on various topics as directed and prepares reports regarding findings as required
• Places supply orders for the CORE Services department
• Maintains regular and predictable attendance, giving particular attention to arriving to work on time
• Performs any other tasks or functions deemed necessary to the daily operations of the business and CORE Services
• High school graduate; some college preferred
• At least two years of experience as a receptionist, and a minimum of two years of general office work experience or experience in a business environment are required
• Some experience in a customer service field or the public relations industry is preferred
• Excellent grammar, telephone etiquette, interpersonal skills, and written and verbal communication skills are required
• Must maintain a neat, professional appearance at all times
• Requires initiative, organizational skills, and attention to detail
• Demonstrated ability to remain calm, professional, helpful and courteous when faced with repeated interruptions/demands and difficult people/situations is vital
• Must have excellent computer skills including proficiency with Microsoft Suite: Word, Excel and PowerPoint preferred
• Familiarity with country music, artists, and trends is helpful
• Greet, manage and assist employees, clients and guests in a friendly and kind manner
• Responsible for answering incoming calls, directing calls to appropriate parties, mail distribution, flow of correspondence, requisition of office supplies and catering orders as well as additional admin duties
• Assist with Fed Ex, UPS, USPS, Messenger Service requests and recording the shipping details for the accounting department
• Maintain and stock kitchens and client areas and conference rooms
• Help out with planning and coordinating inside and outside office events
• Manage and facilitate last minute conference room calendars
• Assist with researching travel options and vendors for supplies, catering etc
• Additional admin and office support on an as needed basis
• Bachelor’s degree from an accredited college or university is preferred with a minimum of 1-3 years of experience in a professional environment
• Must be articulate, highly detail-oriented and have strong organizational and administrative skills
• Must exhibit professionalism, maturity, diplomacy, composure and grace under pressure
• Understand internal employees and external client’s requirements and expectations
• Excellent written, verbal, and listening skills, including proficiency in grammar and spelling, and strong interpersonal communication skills
• Word processing computer skills
• Excel spreadsheet skills
• Multi-line switchboard experience
• Excellent communication skills and the flexibility to handle multiple tasks
• Candidate must have Microsoft Windows experience and be very punctual
• A friendly, outgoing personality and a desire to work with the public is a must
• A hospitable attention to the needs and requests of all the company's clientele
• Assisting clients and monitoring security awareness
• Maintaining inventory and ordering supplies
• Accurately logging and tracking deliveries
• An obsessive attention to detail
• Answer main phone lines
• Provide Administrative support (updating calendar, scheduling meetings and travel, expense reports)
• Provide administrative support to visiting Executives
• Assist with filing and special projects
• Manage calendar and booking for conference rooms, corporate apartment and corporate cars
• Meet and greet clients, guests and visiting employees
• Maintain copy/mail rooms, reception area, pantries and order supplies
• Order food for meetings
• Supervise deliveries (ticket stock, supplies, etc.)
• Manage outgoing and incoming UPS/ USPS/FedEx
• Special projects to include but not limited to the preparation for client gatherings or presentations, website monitoring and producing special reports
• Ideal candidate will have customer service skills and enjoy working with people
• Phone system and office equipment experience preferred
• Word and Excel knowledge a must
• Professional appearance and demeanor,
• Organized, and possess exceptional verbal and written communication skills
• Candidate must be very reliable, organized and have an impeccable attention to details
• Must be available to work full-time between the hours of 8:30 – 6:00 . Some overtime
• H.S. diploma or equivalent required, BA/BS degree is preferred
• Answer all office telephone calls politely and effectively, transfer calls to the right person at the office, take accurate messages for absent employees, make sure messages are passed over in due time
• Meet visitors, inform employees of visitors' arrival. Make sure the visitors are treated politely & get expected attention. Book conference rooms for business meetings at the office upon employees' requests, take care of meetings' schedules. Look after meeting rooms, control that they are in order & ready for next meetings, arrange necessary equipment (projector, screen, flip chart)
• Serve coffee, tea, and water for guests
• Send out faxes and copy documents when required
• To handle mailing: send documents to other Visa offices via couriers, print out label addresses and arrange mailing. Keep the records, file properly
• Take care of incoming mail, newspapers & magazines (pick-up early in the morning and deliver to recipients as soon as possible)
• Register incoming & outgoing correspondence; visit post office when necessary
• Work in close cooperation with Supplier Registration Team to ensure that all suppliers, which provide administrative services and products, are set up in the Procurement system and have signed all required application forms and provided all necessary documentation
• Create Purchasing Orders and completion of SIRA processes in accordance with Visa policies related to office-administration issues; Proactive collaboration with Legal, Finance and Compliance Team with regards to the signing of agreements with suppliers
• Maintain of Visa branded souvenir products storage, conduct regular inventories and complete necessary reporting in accordance with new internal rules; update employees about Visa requirements
• Handle orders for water, stationary, work with other office suppliers when required, undertake required actions upon Office Manager request; ensure that office kitchen is in order
• Take care of Visa materials used by BD, Products, other departments kept inside the office; keep them in order; check the status with Products when required
• Render assistance in preparing various office events: seminars, workshops, meetings of different level, other
• Provide visa support for Kiev Office employees and for colleagues from regional offices
• Handle travel arrangements
• Book flights/trains, hotels, transfers in compliance with the staff requests via the authorized agency,
• Make sure that all orders are processed diligently & in time, tickets are delivered to the office & handed over to employees in due time
• Make sure that all orders are processed in accordance with the accepted travel policy
• Provide support as requested by General Manager
• Schedule meetings with clients; complete application forms for prolongation of staying in the country
• Prepare documents for entry visas; visiting of OVIR, Kiev customs, different ministers; creation of reports
• Take minutes during meetings, follow up
• Ensure proper work of office security, keep registration of visitors` cards
• Do the best in accomplishing all tasks in a speedy manner, in compliance with the deadlines
• 1+ year(s) of administrative experience
• Ability to recognize potential issues as they arise and escalate appropriately
• Able to work as part of cross regional team
• Able to manage multiple tasks simultaneously in a changing environment with a high degree of accuracy and detail
• Self-motivated and able to use own initiative
• Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team
• Must be comfortable working in a fast paced, hands-on, growth orientated work environment
• Greet Clients, on–air guests, visitors, job applicants and contest winners
• Assist in the distribution of winners prizes for all stations
• Receive calls and route to proper personnel
• Schedule network orders and post affidavits for radio stations
• Serve as backup to traffic department
• Provide information to listeners regarding commercials, news stories, etc
• Kitchen and office supplies organization and maintenance
• Help sales and administrative departments as needed
• Other responsibilities as necessary
• Greet all Ernst & Young personnel, customers, guests, and vendors while projecting a positive, professional image
• Understand emergency procedures and act as an extension of daytime security and property control
• May handle incoming package deliveries; maintain maintenance requests logs and other duties as necessary
• A high school diploma, or equivalent work experience
• Approximately 1-2 years of reception-related experience
• Knowledge in both Arabic and English speaking
• Screen inbound phone calls and route to appropriate location or department
• Record accurate notes and messages and ensure timely delivery of messages
• Greet customers and visitors
• Keep record of daily visitor log and issue visitor badges
• Perform other clerical duties as needed, such as data entry, filing, photocopying, scanning and collating
• May support various departments with clerical overflow
• May receive and sign for incoming packages
• May screen incoming mail and prepare outgoing mail for both regular and overnight delivery
• May use company intranet, paging or other computer-based systems
• Skills in Microsoft office (Word, Excel, Powerpoint, Outlook, etc.)
• Minimum of 1-2 years of experience in administrative support or related field
• Possess and demonstrate excellent organizational, interpersonal, facilitation, oral and written communication skills
• Ability to work under minimal supervision, independently and/or as a member of a project team
• Ability to multitask and to prioritize workload under tight deadlines in a fast-paced environment – must escalate appropriately
• Must be detailed oriented – with strong attention to accuracy and problem solving. “Following-up until resolved” skills a must
• Ability to work well as a team member
• Ability to work in a matrix organizational structure
• Operates telephone switchboard handling internal and external calls, taking messages or connecting the call to proper station personnel. Pages station personnel when necessary
• Greets visitors to the station and notifies department or employee of visitors request
• Answers questions from viewers regarding program schedule
• Ensure a positive Wealth Management Client Experience - Greet visitors, ascertain their identity, have them sign in and notifies appropriate employee of visitor arrival. When necessary routes visitor to appropriate location
• Assist Market Leader and Newport Beach team with special projects
• Experience in banking is highly desired
• Microsoft Office- Outlook, Word, Excel, & PowerPoint
• Clear speaking voice
• Smart appearance
• Have basic computer skills
• Performs reception, client service, and greeting/screening duties This includes answering phones, directing calls/taking messages when necessary. Will establish purpose of visit and directs visitors as necessary. Ensures visitors are expeditiously escorted to correct company representative and not left unattended
• Manages client comfort and experience
• Office logistics responsibilities: calling messengers and keeping logs of all incoming and outgoing packages by messenger service, mail, and other sources. Providing parking validation for guests. Handles building and lot passes for guests and employees
• Conducts market research and analysis for post production services in film, television, and advertising industries
• Orders and maintains inventory of office and kitchen supplies for department
• Provides administrative support to General Manager
• Maintains reservations for shared conferences rooms Assists in resolution of scheduling conflicts
• Performs other related general office duties as assigned
• Responsible for the front reception (greeting visitors and guests in a friendly manner) and ensuring CT-PAT procedures are followed
• Answering telephones with warmth and friendliness
• Provide clerical and administrative support primary to the Human Resources & Finance Departments
• Responsible for training data entry and maintaining training binders
• Maintain daily operations of the photocopier and facsimile, and ensure each morning that the equipment is stocked with the necessary supplies
• Organize and maintain the kitchen and office areas
• Responsible for all incoming and outgoing mail
• Miscellaneous typing (i.e. letters, purchase orders, reports, presentations)
• Data entry in various databases for various departments
• Match packing slips to invoices and purchase requisitions. Verifies quantities
• Codes and enters data of suppliers' invoices and employee Expense Reports into ERP system called Trans4M
• Prepares and enters all purchase requisitions for ALL departments
• Print and post A/P Entry Report and Invoice Journal to the GL
• Files paid suppliers invoices
• Set up and maintains suppliers masters files in Trans4M
• Deals with supplier queries on the phone
• Reconciles supplier statements
• Inputs capital spending into the online Capital Tracking System (C.T.S) and into Excel spreadsheet and reconciles with GL
• Records and maintain files for Production Tooling and R&D
• Prepares month-end A/P accruals
• Generates and files system journals on a monthly basis
• Follows the guidelines and rules as set out by the Employee's Handbook and company policies
• Any other reasonable request made by supervisor or management
• College Diploma
• Proficiency in Windows, Word, Excel, Accounting Software, Trans4M (ERP)
• Demonstrated ability to meet deadlines
• Excellent communication skills, both written and oral
• Communicates clearly with customer focused vision
• Practices and maintains integrity while following Magna’s Charter and Employee Handbook
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge
• Responsible for promoting and seeking excellence in all aspects of business
• Minimum 2 years previous related experience in a similar position
• Welcome and direct visitors, partners, vendors, and job candidates
• Monitor the physical entry to the building during open office hours of 8:00 AM to 5: 00 PM
• Answer, screen, and process incoming external and internal calls
• Coordinate shipping and receiving of mail with USPS, UPS, etc
• Promote a positive front office atmosphere and maintain a secure, clean, and orderly lobby
• Schedule and coordinate conference room reservations
• Maintain building and parking access log
• Process office supply orders
• Excellent communication and analytical skills
• Functional digital literacy: Microsoft Office
• Meets/greets visitors at the front desk
• Answers all incoming calls and transfers calls/pages employees as needed
• Log all incoming packages and distribute mail
• Prepares shipping labels and ensures efficiency of shipping. Assists with distribution of packages
• Places orders for office supplies and distributes to employees
• Work with Laundry sales group providing administrative functions, ie: line sheets and sales reports
• Assists design, marketing or licensing with various assignments as needed
• Maintains and organizes facilities invoices in binder
• Maintain and organize supply room
• Must become familiar with all members of the staff
• Previous professional corporate reception experience
• Professional and polished demeanor
• Experience with scheduling meetings for conference rooms
• 1-3 years experience in a similar position
• Mature and professional manner
• Demonstrated calm communication style
• Able to take instruction with ease
• Reliable and willing to learn
• Proven display of initiative
• Technical proficiency in Excel and Microsoft Word
• Strong references
• Receives, sorts, and routes mail, packages, and publications and manages outgoing mail
• Assists Finance Department with order review and approvals
• Collects required info from giveaway winners and distributes prize giveaways to winners
• Performs other clerical duties assigned by management
• One-year related experience preferred
• Basic PC skills required
• Ability to exercise good judgement and decision making skills
• Strong organizational and time management skills, with the ability to prioritize
• Excellent written and oral communication skills in both English and French
• Strong computer skills (Excel, Outlook, and Word)
• Prior experience with front line security an asset
• Health and Safety Certification (Part I and II)
• Office or Logistics Management Experience
• Integrity and honesty
• Highly resourceful and self-motivated with a strong sense of ownership in areas of responsibility
• Excellent attention to detail *LI-HD#HR
• Manages the arrival and departure of guests and vendors
• Maintains clean and organized reception / lobby area, including Board room
• Sends communications to all employees regarding various company programs
• Manages temporary access badges including tracking down missing badges
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information
• Receives, sorts, and forwards incoming mail. Maintains and routes publications
• Completes special projects as directed by Executives and Management
• Assists Human Resources with special projects
• Performs clerical duties such as photocopying, scanning, faxing, filing and collating
• 1 to 2 years of relevant experience and/or training, or equivalent combination of education and experience
• Excellent verbal and written communication skills with exceptional spelling and grammar ability
• Ability to work independently on assigned tasks, as well as to accept direction on given assignments
• Proficiency in Microsoft Office products, including Outlook, Excel, and Word
• Competency at organizing multiple projects at once
• Good judgment, and the ability to exercise it quickly
• A professional demeanor and mature presence
• Ability to take direction from multiple people, and prioritize accordingly
• Ability to work with constant interruption / Handle Pressure
• Greet accounts/guests in a professional, friendly, hospitable manner
• Signs in all visiting accounts, deliveries and guests
• Experience with customer service and interacting with people is a must. Ideal candidate will have experience in retail or fashion related industry
• 1 year of relevant experience and/or training
• Excellent phone etiquette is a must
• Should be customer service driven
• 3+ years of experience as a Receptionist, or as an Administrative Assistant who interacted with visitors to the company
• Previous experience using a multi-line phone system, building intercom system, and access control systems
• Advanced proficiency in Microsoft Office tools, including Word, Excel, and Outlook
• Flexibility to adjust to a changing workload while maintaining a positive attitude
• Providing a smart, efficient and professional switchboard and reception service
• Handling all incoming telephone calls
• Assist with room bookings
• Dealing with the immediate hospitality of guests on arrival and departure (issuing visitors passes, organising meeting rooms etc.)
• Greet all visitors in a professional manner and escort them to the correct meeting room
• Take ownership of individual customers requests and strive to exceed their expectations
• Ensure all meeting rooms are clean, tidy and supplied with the required equipment at the correct time
• Support the pantry staff to ensure all catering requirements are dealt with promptly
• Liaise with the kitchen regarding any formal lunches/dinner/buffets/special events booked
• Cover concierge and room bookings as and when necessary
• Any other duties as deemed necessary
• Proven experience in Front of House within the financial services is essential
• Working knowledge of Datacraft or similar service offering frameworks
• Confident with a willingness to learn new skills
• Ability to cope with a fast changing environment
• Highly organised with excellent administration skills
• Computer literate with experience of Microsoft packages
• Neat, presentable appearance
• Flexible attitude towards work
• Ensure a welcoming environment for all guests and employees by professionally greeting visitors, making coffee, offering refreshments to guests, etc
• Maintain and update conference room schedules, as well as arrange conference calls
• Assist with catering arrangements for firm meetings, keeping organized records of attendees and costs
• Assist in setup and cleanup for firm meetings and parties
• Merge, print and stuff letters for distribution on an ongoing basis
• Maintain log of all job applicants coming into the station
• Assist Business Manager
• The desired candidate must be able to multi-task, be detail oriented and possess a professional service related approach to the job
• The ability to maintain filing and provide backup for reporting
• Experience in performing reception duties to include answering telephones and greeting guests
• Excellent computer skills with knowledge of Microsoft Word, Excel, Power Point, etc
• Ability to learn proprietary software utilized by the company
• Good command of the English grammar
• Good verbal and written communications
• Social Media skills
• Bi-lingual a plus
• Answer and direct heavy call volumes
• Greet and assist visitors in an upbeat manner
• Ensure that the lobby area is neat and tidy at all times
• Accept and distribute mail and deliveries
• Aid in keeping the kitchen breakrooms stocked and appetizing
• Assist with the ordering, stocking and inventorying of office supplies
• Help with event planning, setup and teardown
• Provide general administrative support on an on-going basis
• Customer service oriented with an outgoing, patient and professional demeanor
• Incredible organizational skills
• Solid problem solving skills
• Ability to lift heavy equipment (25+ pounds) as needed
• Greet guests and visitors as they arrive at Brand headquarters
• Answer all phone calls, refer inquiries and direct calls appropriately
• Maintain security and schedules by overseeing visit log-in book and issuing ID badges when required
• Flexibility to sort and open mail
• Light data entry and administrative responsibilities, as directed
• Associate degree with a focus in Fashion or related studies preferred
• Detail oriented, organized and exceptional communication skills
• Customer focused, professional, ability to listen
• Ability to work well under pressure is critical
• Ability to multitask and manage time well
• Proficient in Microsoft Office – Word, Excel, PowerPoint, Outlook
• Managing front desk in a friendly and professional manner, giving a first class service to all clients and colleagues
• Answering general phone line, handling inquires and transferring calls
• Meeting and greeting clients, offering hot and cold beverages, ensuring reception area is clean and tidy at all times
• Organize and manage meeting room calendar, schedule appointments, administer all meeting cancellations, arranging refreshments when needed and ensure meeting room is tidy at all times
• Effectively execute email responses
• Handle all courier and car service bookings upon approval
• Deal with all incoming and outgoing post
• Ordering stationery and keeping kitchen and washrooms stocked, carrying out daily checks to ensure rooms are fully stocked
• Liaising with cleaners to ensure office is always within standards, carrying out daily checks to ensure any issues are resolved as quickly as possible
• Maintaining office expense database
• Handling conference calls/video conference calls and assisting staff when needed
• Taking minutes in all staff/team meetings and uploading to online filing system
• Handling safety checks, maintenance issues and coordinating weekly/monthly maintenance, reporting back to line manager and getting approval when needed
• Assist line managers in planning, organization and coordination of functions and special events
• Organize and maintain all business contacts and folders
• Filing, organizing and maintaining all documents both in local filing system and by utilizing online filing system
• Bi-weekly review of open items and to do list
• Ad hoc admin and miscellaneous duties as needed
• Minimum of 6 months reception experience
• High standards of ethics and confidentiality to handle sensitive information
• Good knowledge of accounting systems and the generally accepted accounting principles
• Good understanding of financial reports
• Excellent interpersonal, written, and oral communication skills
• Master in Microsoft Suite Word, Excel, PowerPoint, ical, and Gmail
• Accurate data entry skills and keen attention to detail
• Tech savvy preferred
• Ability to derive, set, and achieve goals
• Proven ability to prioritize workflow and multi-task
• Work well independently and as a team member
• Thrive in a high-paced cross-functional environment
• Ability to examine documents for accuracy and completeness
• Ability to understand and interpret policies and regulations
• Equipment Operated
• Standard office equipment including Mac computer, calculator, fax machine, copier, printer, telephone, smart phones, etc
• Work Environment
• Position in a well-lighted office environment
• Greet clients and contact appropriate individuals
• Answer and forward telephone calls promptly and professionally
• Respond to client inquiries
• Schedule branch meetings/presentations
• Process catering requests
• Maintain and coordinate calendars
• Assist with preparation of materials for meetings and events
• Arrange for outgoing couriers and the distribution of incoming courier items
• Process purchase orders for office and kitchen supplies – monitor and maintain an adequate supply of each
• Maintain up-to-date contact listings
• Assist with occasional project work as assigned by Management Team
• Perform a variety of administration functions including filing, word processing, and mailing
• Assist with cheque deposits as needed
• Retrieve messages from voice mail and forward to appropriate individuals
• Ensure reception area is neat and orderly
• Ensure copy room and kitchen are neat and orderly
• Other sundry duties as assigned
• The ideal candidate will feel comfortable working in a fast-paced environment
• Attention to detail and excellent organizational skills are a must
• The ability to work under tight deadlines within a team atmosphere will be essential for success in this position
• Applicant must have the flexibility to cover either morning or afternoon shifts
• Applicants must be dependable with a great attitude, have previous office experience, be proficient in Microsoft Word, Excel and Outlook, be able to lift or move up to 50 pounds, and have a valid driver's license
• Good knowledge of accounting systems and the generally accepted accounting principles Good understanding of financial reports
• Accurate data entry skills and keen attention to detail Tech savvy preferred
• Ability to derive, set, and achieve goals Ability to exercise good judgment, show initiative and be proactive
• Ability to multi-task Ability to problem solve
• Equipment Operated: Standard office equipment including
• Mac computer, calculator, fax machine, copier, printer, telephone, smart phones, etc
• Maintains a log of the whereabouts of partners (e.g. vacation, meeting, lunch, etc.)
• Schedules conference room and maintains daily logs
• Provides relief coverage to other areas as the manager directs
• Trains new employees and/or cross trains current employees on specific duties relating to the individual business area
• Performs other duties specific to the individual business area, ie., addressing and stuffing envelopes for mailings, light typing, accessing information on the PC
• Supports executives by completing expense reports, maintaining calendars, scheduling meetings, arranging travel, and other Executive Assistant duties
• Greets Guests
• Answers telephones, routes calls
• Responds to general questions regarding station and promotional events
• Prepares and assembles reports and presentations
• Sorts and distributes incoming mail, prepares out-going mail
• Maintains employee phone lists
• Must be extremely punctual
• Excels independently or in a team environment
• Proficient in Microsoft Office Word, Excel, Outlook and PowerPoint
• Problem solving ability and skilled in prioritizing detail-oriented
• Ability to multi-task and handle pressure and deadlines
• Answer calls and complete extensive screening so calls are put through to the correct individual or department, transfer incoming calls: takes messages when unable to complete calls. Approximately 40-60 calls per day
• Call for repair service when the warning light on the board indicates some trouble in our switchboard equipment. Facilities Coordinator would be the primary contact
• Greet outside visitors and advises the inside contact that their visitor has arrived
• Transfer voice mail messages to individual telephone sets
• Place broadcast message on the system when requested
• Activate the emergency messages when necessary
• Ensure the staff list is showing the correct extension and is kept up to date
• When time permits, complete simple clerical jobs such as sorting and stuffing envelopes for other departments
• Place calls to courier companies for pick-up, as well as signing for all incoming couriers
• Coordinate courier billings, payments and departmental charge backs
• Perform all announcements on the intercom system
• Grade 12 with 3-5 years of switchboard/reception experience
• Formal customer service course
• Experience working in a computerized environment
• Good command of English
• Ability to deal with the public
• Excellent customer service skills and the ability to deal with irate customers
• Ability to work within a fast paced environment. 50-70 customers/visitors per day
• Ability to operate MC Word, Outlook, Excel and other various software programs
• Strong communication skills, proven experience with handling phone lines
• Customer-service oriented
• Proficient in Microsoft Outlook, Word, and Excel
• Comfortable handling a high volume of responsibilities
• Greet and check in visitors, members and answer inquiries. Direct visitors by maintaining directories as well as give instructions
• Make sure reception area is presentable. Maintain safe and clean reception area by complying with procedures, rules and regulations
• Maintain security by following procedures, monitor logbook, contact security if necessary
• Make sure the supplies are stocked. Order, receive, stock and distribute office supplies. Maintain bookkeeping records of purchases
• Assist with events, send out RSVP for events, set up reception area for events. May arrange appointments, greet participants and monitor logbook of attendees
• Provides general office support with a variety of clerical tasks such as photocopying, faxing, filing and collating
• Maintain and utilize website to provide visitors authorization to on-line access
• Answer telephones console and transfer callers to appropriate person. Provide callers with information such as address, direction to the location, fax numbers, website and other related information
• Receive, sort and forward incoming mail. Maintain and route publications. Coordinates the pick up and deliver of express mail services
• Perform related duties as necessary
• Exceptional customer service and communication skills
• Attention to detail and ability to work both autonomously and within a team in a fast paced setting
• Ideally, you will have previous experience in a similar role and have a high level of personal presentation
• Experience with basic Microsoft functions
• Able to type 40-50 wpm; have word processing/computer experience
• Ability to work well with people
• Ensure that guests have been properly signed in to the electronic visitor management system and executed the nondisclosure agreement electronically or manually
• Maintain manual sign in sheets for any guests that were signed into the premises after normal business hours
• Maintain professional appearance of building lobby or reception area. Maintain and distribute lobby materials such Pier 9 visitor brochures, safety guides, and workshop user information
• Ensure reception computer and electronic visitor management system tablets are set up at the beginning of the work day and secured at the end of the work day
• Report building issues to Facilities Department
• Manage vendor and card key and/or photo ID system for building
• Greet visitors and handle phone calls on external enquiries at the reception
• Coordinate meetings and serve staff/ clients in a professional manner
• Handle courier orders, incoming and outgoing documents, general office administrative support
• Coordinate office maintenance, stationery/pantry ordering and maintain the tidiness of the conference rooms and reception area
• Welcome and greet clients and visitors
• Manage incoming calls, enquiries via phone and email and refer clients to revenant staff
• Take clear and detailed messages for an absent staff member or client
• Maintain an accurate and up to date record of visitors and requests at the reception counter
• Coordinate office maintenance including ordering of catalogues, leaflets and brochures as necessary
• Handling incoming and outgoing documents
• General office administrative support
• Exceptional client service skills and communication skills. Fluency in English and Mandarin is a must
• Strong interpersonal skills with a pleasant, friendly personality
• Be enthusiastic and flexible to undertake a wide range of tasks
• Reliable, punctual and able to think on their feet and provide solutions
• This position will require regular weekend work with prior notice
• Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation
• 5 hr per week 9 – 3 Monday to Friday
• Ability to communicate effectively both verbally and in writing is essential
• Must have sound numerical skills
• Ability to operate calmly under pressure
• Maintain weekly planner for all employees of the National Office
• Associate's Degree required
• Bachelor's degree (business or related field) preferred
• Three to five years of experience in a professional service setting required
• Answer incoming phone calls and route them to the appropriate parties in the firm
• Welcome and greet guests, vendors and employees; answer questions and direct them to waiting area and conference rooms
• Log-in guests and issue identification badges to maintain security
• Track and assist with meeting and conference room scheduling
• Provide administrative support to various departments as needed
• Maintain a clean Reception area
• Assist with various administrative projects and tasks
• Previous experience as a Receptionist with a professional firm; multiple line telephone systems preferred
• Supervisory and/or training experience a plus
• Excellent communication skills and phone etiquette with a client focus
• Mature, polished and professional presence and disposition
• Positive attitude with a friendly and upbeat demeanor
• Punctual, dependable and reliable
• Ability to maintain confidentiality and interface with all levels of personnel
• Proficiency with Microsoft Office including Word, Excel and Outlook
• Answer telephones and place calls quickly and efficiently using a multi-line telephone system
• Greet clients and visitors upon arrival to the office in a professional and friendly manner
• Determine nature of business and announce visitors to appropriate personnel
• Provide support to various aspects with tasks related to A/P & A/R
• Miscellaneous Administrative duties
• Solid receptionist skills and the ability to multi-task
• Working knowledge of computers (MS Word, Excel, etc.)
• Receives and routes incoming calls to their appropriate destination utilizing the switchboard console
• Maintains a clean and presentable area in which to greet clients, both internal and external
• High school diploma required. Prior switchboard/receptionist experience preferred
• Prior financial industry experience preferred
• Ability to handle difficult clients and situations
• Brand ambassador for all visitors to the kate spade new york HQ office
• Swiftly communicate when guests have arrived so they do not have a long wait
• Act as a hostess, provide drinks to guests
• Communicate with all visitors and associates in keeping with our brand core values
• Provide warm, gracious greeting, and exceptional service and responsiveness
• Represent the brand every day by wearing the product (clothing allowance)
• Maintain a neat, clean and fresh reception area at all times - reception desk, credenza, coffee table, flowers, coat closet organization
• Routinely check bathrooms to ensure all is in order
• Routinely check market kitchen
• Coordinate and oversee showrooms
• 2X per day, check the showrooms to ensure all is in order; once before leaving
• Alert office services staff if there is an issue
• Coordinate appointments via microsoft outlook
• Field incoming phone calls in a timely manner - gracious and warm, demonstrating discretion
• Refer all press inquiries to PR
• Assist with all HQ events - prep and clean up: market, business reviews, PR events
• Provide backup admin support to an executives when needed
• Update and send out the HQ phone list - once per month
• As requested by HR or the leadership team, communicate via the intercom
• Assist with breakfast and lunch during market - provide some direction to temporary associates
• Manage magazine and newspaper subscription service for corporate employees using cSubs
• Check AED (automatic external defibrillator) machines throughout office daily and submit logs at end of month
• Fire Safety/EAP Warden for floor in event of emergency/fire
• Submit building work orders via building system
• Daily schedule: 8:30am-6:30 M-Th with a 1 hour lunch break, 8:30-1:30 F
• Prior experience in the fashion or retail a plus
• Proficient in excel, word and outlook; comfortable using a mac
• Ability to multi-task in a busy office environment
• Ability to interact with multiple departments and interact with employees at all levels
• Must present a polished, professional image at all times
• Understanding of Kate Spade & Co
• Answer telephone, screen and direct calls
• Provide information to callers
• Greet persons entering organization
• Ensures knowledge of staff movements in and out of organization
• Maintain appointment diary either manually or electronically
• Organize meetings
• Requires excellent organizational and problem-solving skills
• Must have strong interpersonal skills, maturity and good judgment
• Demonstrates a positive can-do attitude
• Must be able to effectively communicate and interact with a diverse range of individuals including other senior management personnel
• Must be thorough and detail oriented
• Strong computer skills a must, especially in Excel
• Be proficient and able to multi-task
• Native level Cantonese as well as a good command of written and spoken English
• Excellent telephone manner and communication skills
• Independent, responsible, with a proactive and energetic attitude and excellent interpersonal skills
• Previous admin experience an advantage
• Strong PC skills, notably Word & Excel
• Must have HKID. Unfortunately, we are not able to sponsor a work permit for this role
• All reception duties
• All incoming and outgoing mail duties
• Maintain daily operations of the phone, main photocopier and fax; ensure equipment is stocked with necessary supplies
• Maintain visitor and contractor files; safety orientation and WSIB documents to be updated on a regular basis
• Maintain PPE (Plant Protective Equipment) for all visitors, ensure adequate levels at all times of safety glasses and ensure the cleanliness of the stock that is being presented to our visitors
• Organize special luncheons through request process
• Travel Arrangements (includes flights/hotels/car rentals)
• Update phone list
• Responsible to distribute employee list through Fire Evacuation
• Ensure that reception area is neat and tidy at all times
• Production data entry and DT tracking (CMI) from production sheets
• Archiving production documentation weekly through scanning process
• Purchase requisitions
• Backup for Urgent P.O.’s in the absence of Purchasing Agent
• Maintaining Fast Response tracking sheet along with attendance
• Fast Response board
• Maintain PSR for EHS Dept
• Update training matrix as per TS16949
• Comply with legislative requirements including but not limited to Section 28 of the Occupational Health & Safety Act
• Use or wear equipment, protective devices or clothing that Pullmatic Mfg. requires to be used or worn
• Report hazards to your supervisor/manager that you are aware of
• Will not operate any thing or work in a manner that may cause danger
• Ensure TS16949 and ISO 14001 compliance
• Follow guidelines, systems and rules as set out by your employee handbook and company policies
• Keep your workplace clean and tidy at all times
• Minimum secondary school diploma
• 1 year experience in front reception capacity
• Excellent documentation and organizational skills
• Excellent attendance and timekeeping habits
• Excellent English language communication skills (both verbal and written)
• Working knowledge of TS16949 and ISO14001 systems
• Computer literate: Microsoft Office and Outlook
• High School Diploma or equivalent; some college preferred
• Two years of related experience preferred
• Excellent interpersonal skills and focus on the customer
• Able to multi-task and stay calm under pressure
• Strong organizational and time management skills; detail-oriented
• Must have the ability to compose emails and other written documentation clearly and concisely
• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands. The employee must have the ability to lift and move items up to 15 pounds. Employee must have the ability to see written documents, computer screens and to adjust focus
• This job is performed in a temperature controlled office environment
• To ensure the Reception operates in a professional manner within the agreed operating hours
• To manage all incoming calls to the Head Office in an efficient and business like manner
• Receive, log and announce all incoming visitors to the site
• Booking of taxi's and advising of arrival as appropriate
• Ensure that there is effective communication between external sources and internal contacts thus ensuring minimal disruption to company activity
• Ensure incoming/outgoing/internal post is sorted promptly
• Prepare and arrange collection of mail for courier service
• Provide a response service for all photocopiers, orders and replace consumables
• To monitor and control a concierge service from reception
• Knowledge and experience of operating a busy commerical reception
• Working knowledge of IT systems including word processing, spreadsheets and e-mail
• Good professional customer service experience
• Computing skills
• Experience of working in a busy reception
• Relevant experience of customer service
• Reception of visitors
• Managing and handling incoming telephone calls and corespondence
• Arranging business trips to office colleagues ( booking flight, trains, bus tickets, hotels, visas)
• Servicing and keeping meeting rooms in order
• Assisting to office administration staff (HR, purchase controllers, accounting)
• Assisting in organizing corporate events
• Other administrative tasks
• Other help on request
• Ideal candidate must present a professional and friendly image, excellent verbal and written skills, and be detail oriented
• Candidate must also be a self-motivated individual that shows initiative to go the extra mile
• Entry level position with possible advancement within the company
• Proficiency in Windows environment with working knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
• Providing a reception service to all visitors arriving at the offices (including dealing with post/deliveries/enquiries etc)
• Responsibility for organising meeting rooms at offices including the supply of refreshments where external guests are in attendance
• Set up all meeting rooms including the meeting room calendars
• Fulfil the direct administration needs of members of the Operations team to include administration support, telephone call/email handling, and filing, reporting information and ensuring that all administration is maintained and managed on a day to day basis
• Handling incoming and outgoing telephone calls courteously and promptly, providing appropriate information as required. Taking calls for Wembley Park office as necessary. Taking and leaving messages as appropriate
• Assist Wembley Park PAs/office manager in co-ordinating meetings, producing agendas and minutes, site visits, arranging hospitality and administration as necessary
• Assist in drafting, editing and typing various types of correspondence, ensuring the final documents are presented accurately and in the most professional way
• As and when required provide support and administrative cover within the company for both Wembley Park Limited and other group companies
• Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed
• Participate in the full year and half year Performance Development Review process as reviewer and review, meeting the standards and timescales required by the Company
• At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology
• Work within the Company's policies and procedures, governance framework and standards, as detailed in the Company handbook
• Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times
• Use materials and resources effectively and efficiently to minimise waste and consider the impact of potential actions on the environment before taking business decisions
• Previous receptionist / administrator experience in a busy office environment
• IT literate with intermediate to advanced level Word, Powerpoint, Outlook and Excel skills
• Act as initial point of contact on behalf of Prudential Asset Resources. Welcome visitors, determine nature of business, and announce as appropriate
• Answer incoming telephone calls; determine purpose of caller, and forward calls to appropriate personnel or department. Incumbent will need to be able to assess the urgency of incoming calls and act appropriately
• Answer questions about organization and provide callers with address, directions, and/or other information
• Monitor visitor access and issue visitor badges
• Handle accounts payable reimbursements
• Complete certified mail process
• Complete miscellaneous special projects upon request
• Assist with conference room configuration/setup and manage conference room reservations (review and approvals)
• Act as backup to mailroom staff (functions include mail delivery, sorting, mass mail outs, maintaining coffee bars, etc)
• Receive, track, and send courier packages
• Proficiency at Microsoft Office applications (Word, Excel, and PowerPoint), and Lotus Notes
• Excellent interpersonal and communication skills with proven ability to provide superior customer service
• Discretion required in handling highly sensitive and confidential information in a respectful manner
• Strong organization skills with the ability to multi-task in a fast paced environment
• Strong initiative and good judgment
• Solid partnering skills and team player a must
• Strong editing and proofreading skills
• Ability to work independently with minimal supervision, work under tight time constraints, and be able to prioritize work
• Ability to work well with other administrative and professional staff
• Flexibility to work overtime on an as needed basis is required
• Answer incoming calls and handling multiple telephone lines in a fast paced working environment
• Administering visitor security and day passes
• Administering front desk operations
• Greeting visitors and vendors
• Assisting with office meetings, functions and events
• General administrative support as needed
• Controlling office equipment and supplies
• Administering company directories
• Administering company calendar
• Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices
• High-school diploma required
• Proficiency in Microsoft Word, Excel, Powerpoint, and Lotus Notes
• Must be enthusiastic and possess a positive attitude
• 2-5 years of experience as a Receptionist
• Proficiency with Microsoft Office programs
• Ability to type 50 words per minute $
• 1 year clerical/administrative experience
• Proficiency with Microsoft software (i.e. word, excel, & PowerPoint)
• Proven dependability regarding punctuality and attendance
• Operate a multi-line phone system, route calls to appropriate department/personnel
• Greet & screen all incoming station guests/visitors
• Process incoming/outgoing mail and package delivery
• Open the office and greet/direct all clients and visitors
• Answer all general incoming telephone calls and route them appropriately
• Responsible for Facilities maintenance, which may include, but not be limited to ordering supplies and refreshments, up keeping the appearance of the conference rooms, sorting/distributing mail, and handling any facilities/building related issues
• Complete and submit expense reports for department
• Review and code monthly invoices for processing
• Work directly with Human Resources Manager on ad hoc projects
• Assist in various administrative and production duties as assigned
• Handles incoming calls from clients and potential customers
• Greets visitors, answers questions and directs them to the appropriate individuals
• Taking messages when required
• Receives and distributes correspondence
• Performs additional clerical tasks (conference room booking, invoices checking)
• Greeting visitors and directing them to the correct person or department
• Diary management using Outlook
• Support to HR & Facilities
• Contact the business park maintenance team when required
• Managing the visitors book and giving out security passes
• Answering enquiries in person, by phone and on email
• Providing or sending out information
• Managing a room booking system
• Managing taxi bookings for visitors
• Providing refreshments
• Keeping the reception area tidy
• Keeping the stationery room tidy
• Processing local and international post & packages
• Dealing with dry cleaning requests
• Review and update staff telephone and email lists on a regular basis
• Fire warden duties (training to be provided)
• Other ad hoc duties as required
• Self-motivated and able to take initiative to work on their own and without guidance
• A friendly, welcoming and confident personality, with a professional approach
• A smart appearance
• Professional standard of personal presentation
• Excellent spoken and written communication skills
• Able to convey straightforward information clearly and accurately in writing and orally
• The ability to stay calm under pressure
• The ability to be polite but firm when dealing with difficult, impatient or upset people
• Comfortable with working in a multicultural environment
• Willing to learn and try new ways of working, and also to suggest improvements to our reception service
• Proven reception and administration experience
• Highly competent in Microsoft packages (Word, Excel, PowerPoint) and email systems (e.g. Outlook)
• Following safety and security procedures, and putting them into effect
• Confident to use office equipment such as switchboards, fax machines and photocopiers
• Answer phones and operate switchboard / route calls
• Answer general inquiries about company
• Maintain employee and department directories
• Collect and deliver parcels / manage requests for messenger service
• Distribute building ID cards to temporary staff
• Perform light administrative duties (data entry, filing, scanning, faxing, label/envelope making, etc.)
• Help with various projects as needed by the team, as primary responsibilities allow
• Assist and provide coverage for Meeting Room Coordinator with the management of meeting room areas as needed as follows
• Professional, poised, polished
• College educated preferred
• Proficient with Outlook, Word, and Excel preferred
• 2-3 years of experience as a receptionist/hostess
• Welcome and greet guests with appropriate manners
• Ensure office security, manage the storage room and keep record of parcels
• Support on maintenance service, PO management and billing consolidation
• Follow-up on staff purchase / logistics and cash consolidation
• Assist in fixed assets creation and disposals follow up
• Provide other administration and clerical support
• Must personable, polished, and possess excellent customer service skills
• Must be punctual and dependable
• At least 1 year experience as a receptionist or in a retail environment strongly desired
• Develop customer satisfaction through accurate and pleasant verbal
• Demonstrates good interpersonal and communication skills
• Prior customer service or financial services preferred but not required
• Average computer skills
• Clerical Skills
• Telephone etiquette skills
• Cheerful personality
• Order general office, paper and kitchen supplies
• Stock, maintain and monitor binding room materials, including; ensuring paper is stocked at every printer and fax machine
• Collection and distribution of incoming and outgoing mail, including distribution of received faxes (incoming and outgoing)
• Handle and execute the ordering and set-up of client lunches
• Responsible for the filing and organizing of prospectuses
• Expected to communicate with Office Manager about office cleanliness, phone communication and any office concerns, questions or comments
• Liaison for all office communication. The “go to” person who should always be in the know in terms of office matters
• Complete special projects and assignments in a thorough, accurate and timely manner
• Proactively identify operational risks/ control deficiencies in the business
• Associates degree
• Familiar with MS Office applications
• Courteous and professional demeanour
• Good organization and follow-through skills
• Greet and log all visitors that enter the building
• Log any packages that come into the Front Desk
• Answer and route all calls coming into the main line
• Assist Communications Department with designated duties as assigned
• Maintain familiarity with product lines to assist Customers in placing orders and provide information on all Bible, book, audio, DVD, digital, and Bible Cover publications
• Process fax, email, and written mail orders within 24 hours; inquiries, and correspondence as assigned within 48 hours
• Receive, analyze, and resolve all phone inquiries and/or issues from Customers in accordance with HCCP policies and procedures, including shipment tracking, backorders, pending orders, shorted, damaged, or defective products
• Receive and direct input of all Customer and Sales personnel orders and respond to inquiries regarding stock status, discount, shipping methods, returns issues, and promotions
• Process markdowns and Point of Sale (POS) credits as approved by Sales
• Maintain familiarity with current sales specials and assist Customers with promotional orders
• Route new account requests
• Research chargeback claims, provide Proof of Deliveries (POD), etc
• Generate pick-up tags for returns
• Understanding of computer applications for information and resolution of Customer needs
• Provide accurate Customer feedback regarding products and services
• Communicate effectively with internal and external Customers and Customer support staff
• Provide assistance/support to other areas of the business
• Detail oriented/organized
• Ability to work independently and in a Team
• Ability to work in a fast paced and quickly changing work environment
• Excellent typing and 10 key skills
• Ability to prioritize and multi task
• Computer skills, Microsoft Office, excellent written and verbal communication skills
• Serving customers/responding to requests made in person
• Welcomes clients and visitors by greeting them, in person or on the telephone; transferring calls; answering or referring inquiries in a courteous, efficient and professional manner
• Helps potential clients by screening type of inquiry; transferring call to those concerned
• Maintains reception areas by straightening up; requesting help for general branch-related issues and maintenance; telephone equipment
• Coordinate client rooms and boardroom for reservations and presentations
• Tracking inventory of and ordering office supplies, stationary and other related tasks
• Support branch management in administrative functions and new employee set-ups
• General reception duties
• Excellent written and oral communication skills in French, English
• Exceptional attention to detail in all aspects of job duties
• Minimum 5 years’ experience in a similar role
• Warm and hospitable personality
• Financial industry knowledge is an asset
• To handle the switchboard for all incoming and transfer calls, faxes and the distribution of messages to all employees
• To ensure a high level of hospitality to all guests according to the adidas Group culture
• To maintain archive of all reception related documents and to ensure that they are up to date
• To manage incoming and outgoing business related mail correspondence
• Responsible for ensuring that the showrooms are being set-up properly for all scheduled meetings
• To deal with all necessary courier services inbound and outbound
• To update the courier tracking sheets with the dispatch of shipments
• To ensure efficient back-up to the facilities & services specialist while on leave/vacation
• Outlook: Basic
• Word: Advanced
• Excel: Basic
• PowerPoint: Basic
• Arabic: Fluent
• Answer and screen a high volume of incoming calls, excellent phone etiquette and sense of discretion required
• Work closely with Yelp security on a day to day basis
• Also with Facilities to help support events and day to day operations of the office
• Greet visitors upon arrival and create visitor name tags
• Maintain visitor spreadsheet
• Process daily incoming and outgoing mail
• Handle time-sensitive materials & issues in an appropriate manner
• Work closely with property management for all building regulation requirements
• Perform other administrative tasks as assigned
• Answer main company phone extensions; transfer or re-direct calls as needed without divulging employee phone number or e-mail information
• Maintain list of phone extensions and send out via email staff on regular basis
• Turn on TV’s in Reception area at start of shift. Report any A/V problems
• Read corporate and other intercompany press releases and become familiar with inter-company intranet site The Backline/B-Side weekly
• Answer basic questions regarding the company. Instruct guests on how to submit songs, artist packages, and other correspondence. Direct inquiries and complaints to the appropriate divisions
• Greet visitors, have them sign guest book, ascertain names and organizations represented, notify appropriate employee of visitor arrival
• Provide guests with Wi-Fi password as needed
• Implement company security policies with visitors and employees
• Update receptionist manual as necessary. Information should be detailed and user friendly for use in the event that a temporary employee or colleague is called to cover a desk
• Maintain general tidiness of reception area. Request assistance from Cleaning Crew or Maintenance as necessary
• Make and monitor conference room reservations, and provide information on room amenities. Advise employees of alternates to conference rooms if the one originally requested is unavailable
• Assist with evacuating employees and guests from the floor during routine building fire drills
• Notify manager or facilities coordinator of any building related circumstances, i.e., janitorial requirements, roof leaks, burnt out lights
• Provide administrative assistance as needed, i.e., updating spreadsheets, organizing invoices, etc
• Special projects as assigned by department management
• General computer skills and a working knowledge of Microsoft Office, including Word and Excel
• Must possess ability to handle strong and varied personalities with courtesy and tact
• Strong work ethic; high attention to detail
• Working knowledge of Microsoft Office Programs
• Prospective candidate should have the ability to exercise judgment and operate independently
• Employee must have the ability to sit at a desk for a minimum of 7 hours a day and complete tasks requiring repetitive use of hands. The employee must have the ability to lift and move items up to 30 pounds
• Able to demonstrate a professional and organised approach to the role
• Logical thinker, able to spot errors and resolve queries
• Able to deal with interruptions, work to deadlines and prioritise
• Strong relationship skills – able to build and maintain rapport with guests
• Answers incoming calls during working hours - Logging overnight calls from General Mailbox and returning calls when appropriate or direct to appropriate department
• Responsible for handling all calls of the Executive Producer and a backup to the Executive Assistant
• Works with building office/security - responsible for daily visitor entries and ensuring that only registered guests are present in the Big Ten Network’s suite
• Greets all visitors/guests and alerts appropriate employees of their arrival
• Communicates all building related programs and changes (i.e. Liaison with building office (security, janitorial services, special events, shuttle bus)
• Handles all property pass requests
• Works with HR Coordinator on executing staff & employee relations events (ex. all staff meeting, Live Big event, Flu shots, Halloween party, Breast Cancer Awareness, Season Kickoff)
• Manages office bulletin boards and contribute to the weekly Office Insider
• Processes incoming and outgoing mail - Sort and distribute USPS mail
• Processes overnight packages and mail
• Maintains postage meter and mailboxes in copy room
• Researches and tracks all shipping
• Orders office and break room supplies for main office areas and human resources/finance
• Receives and stocks Staples and Aramark shipments
• Orders company stationery and envelopes
• Schedules service repairs for copiers, faxes, coffee and water machines and other office repairs
• Reconciles PCard
• Books travel for all VIP guests, recruiting candidates, and minimally for talent - Works with internal staff on travel related questions or issues
• Answer telephone calls promptly and professionally
• Scan and transfer telephone calls in accordance with the specified process
• Warmly greet visitors, guide them to seat, and provide drinks
• Make sure that all visitors are put on “Visitor Badge” and not go around the office without escort
• Receive and sort mails, express documents, and parcels
• Manage express cost
• Take care of office environment and maintenance
• Reserve (domestic & international) hotels and tickets for Zegna employee (including store customer advisors) and visitor, and ensure all bookings align with company policy
• Order and distribute office stationary , as well as make distribution records
• Responsible for office supply purchase, record (stationery, office consumable, office equipment etc). Ensure all office supply keep proper inventory
• Order business cards upon approved request
• Coordinate with company car pool
• Prepare and record related monthly payments
• Update company telephone list, store telephone list and other Zegna office information
• Tidy and maintain the reception area and Admin storeroom
• Other tasks assigned by line manager
• College degree and above with 1+ year relevant experience preferred. Excellent fresh graduate is also welcomed
• Solid knowledge of administrative and clerical procedures with customer-oriented attitude
• Good communication skills in English, experience with foreign staff preferred
• Attention to detail, patient and proactive attitude
• Good team work spirit
• Meeting and greeting all visitors and clients in a professional manner
• Utilise company switchboard (Avaya console switchboard) and take calls
• Booking taxis and occasional couriers
• First point of contact for our Business Centre
• Meeting and greeting brokers
• Assisting brokers with the Quest queuing systems (registering and logging in)
• Locating underwriters if necessary
• Booking meetings rooms in the Business Centre
• Check all meeting rooms on the ground floor every day for tidiness and cleanliness and report issues to the appropriate department
• Meeting Room Bookings
• Booking meeting rooms utilising the Condeco system
• Liaising with Catering and Building Support
• Booking Video Conferences on Tandberg system
• Check and follow up incomplete bookings (catering, equipment…)
• Administrative duties: chauffeur bookings, AMEX travel profile, purchase orders, travel expenses
• Carry out other administrative duties as role evolves
• Responsible for opening and closing the front desk area; ensures that all lobby and outside doors are locked properly at end of day
• Handles all incoming phone calls; screens for some executives
• Greets and ID’s all walk-in traffic and assures that all guests have badges and properly sign in
• Distributes incoming and outgoing mail, including applying postage to mail (USPS, FedEx)
• Orders and distributes office supplies, business cards
• Assists departments with copying personnel files and other miscellaneous tasks including
• Excellent interpersonal, communication (oral and written) skills are required
• Well-versed with phone systems
• Computer proficiency in MS Office Suite, Excel, and PowerPoint is preferred
• Prior experience as a Front Desk Receptionist
• Friendly and outgoing attitude
• Exceptional phone school
• Possess a professional phone voice - good communication skills
• Possess excellent Customer service
• Possess great computer skills - excel, Microsoft, internet searches
• Possess good letter writing skills
• Have a high School diploma
• Be able to pass a pre-employment drug test
• Be able to pass a background check
• 2+ years of Reception / Administrative experience
• Advanced knowledge of Microsoft Office products
• Fluent Portuguese or Spanish
• Greet and act as BCG liaison with vendors and guests
• Answer multi-line phone system, direct calls, take messages
• Prepare outgoing mail, USPS or Fed Ex
• Maintain conference room/bridge schedule
• Assist Office Manager in coordinating special office events
• Assist senior management with correspondence, photocopying, scanning, binding or other administrative duties as needed
• Maintain office supply and kitchen inventory
• Maintain common/reception space
• Assist senior staff with special projects as assigned
• Providing a reception service to all visitors when arriving
• Responsibility for organising meeting rooms,
• Handling incoming and outgoing telephone calls
• Assist in drafting, editing and typing various types of correspondence
• Undertake additional relevant duties
• Previous receptionist / administrator with complex booking system experience in a busy office environment
• Expert in ordering, receiving and maintaining office supplies
• Well versed in managing guests book and issuing security passes
• IT literate with intermediate to advanced level Word, PowerPoint, Outlook and Excel skills
• Cheerful, welcoming personality
• Reception / Switchboard / Courier services
• Assist the F&S manager with the following
• Overflow travel
• Internal office events / CSR activities
• Allocation of parking bays and access cards
• Purchasing required items for the office – sundries / furniture
• Ad hoc admin
• Maintain archive of documents related to Facilities Management
• Manage all office maintenance queries and liaising with the respective vendors
• Manage all internal catering and conferencing with the assistance of the tea lady
• To provide the necessary support to all employees regarding any office enquiries e.g. office supplies, office space, furniture, fleet, IT equipment (in cooperation with IT) etc
• To ensure the cleaning standards around the office are being met in cooperation with the Cleaners / F&S Manager
• Switchboard experience
• Proficient in MS Office - Word and Excel
• Customer focus
• [4] years of overall work experience in [reception / office administration]
• Answer telephones, greet guests, and performs clerical duties to support the daily business activity of the location
• Provide the first line contact for all external guests at the corporate office
• Represents self and UBS positively when communicating with clients
• Handle all incoming calls and direct them to the appropriate person; take messages as required
• Greet vendors, customers, job applicants, and other visitors utilizing exceptional customer service skills
• Tracks client appointments, greets clients and visitors, notifies client advisor, and makes guests feel welcome and comfortable in the reception area and meeting rooms
• Day to day administration: Monitors daily/weekly office schedule to best direct client inquiries
• Phone coverage. Ordering Supplies. Ensure the appropriate team member is notified in a timely fashion when guests arrive
• Ensure visitors and guests sign in the visitor log.Back up for the Office Administration
• Monitor visitor access and maintain security awareness
• 1-2 years of administrative experience required
• Strong computer skills; MS Office (Outlook, Excel, Word)
• Must be able to work well under pressure, have a friendly and professional demeanor and the ability to maintain positive working relationships with coworkers,
• Must be detail-oriented, organized and accurate
• Must be able to work well under pressure, have a friendly and professional demeanor and the ability to maintain positive working relationships with coworkers, visitors and subscribers
• As the first point of contact for the visiting public and guests, represent the company courteously and professionally
• Answering and directing phone calls
• Ensure all visitors and guests are professionally received. All guests with appointments will be directed to their hosts promptly and be made comfortable while waiting. Unannounced visitors will be handled appropriately
• Maintain the reception area and conference rooms to be presentable, welcoming, clean and safe
• Assisting with clerical and administrative duties, as requested
• Preparing outgoing mail (USPS, Fed Ex, UPS) and distributing incoming mail
• Purchasing office and kitchen supplies
• Coordinating onsite and offsite events as needed
• Provide input and feedback on developing and refining reception procedures and improving the guest experience, this includes safety and security policies
• Maintain a level of emergency preparedness by maintaining emergency telephone contacts directory and building security contacts
• Coordination of food and beverages for lunch meetings
• Other duties as directed by management
• Greet visitors/clients. Follow security procedures for registering visitors, suppliers etc
• Assist with scheduling and preparing meeting/conference rooms
• Perform clerical duties, order pantry supplies, maintain corporate gifts inventory etc
• Answering of internal phone calls
• Maintain neat appearance of the reception area, meeting/conference rooms and other common areas
• Performs other duties where applicable
• Bilingual Spanish-English
• Minimum of 2 years office and clerical experience in a fast paced environment
• Excellent communication skills and phone etiquette
• Must be proficient with MS Office Suite including Word, Excel and Outlook
• Outgoing, extroverted personality
• Ability to work with a variety of individuals with varying personalities
• Ability to multi-task and prioritize responsibilities
• Routine administrative work as assigned
• Must be capable of utilizing the internet to complete daily tasks
• Ability to maintain confidential and personal information required
• Proven attention to detail and accuracy
• Must be a quick learner
• Understanding of financial industry is an asset but not required
• CPR/AED/First Aid certification
• Must be 16 years of age
• Must be available for early morning shift, at least one day a week
• Proficiency using computer applications
• Coordinate the shipment and storage of production and remote operation equipment
• Monitor and keep record of external and internal shipments and mail. When necessary, establish communication with shipping carriers of couriers to ensure timely arrival
• Make photocopies, send faxes, shred documents
• Maintain general office tidiness
• Ability to work flexible hours
• Ability to lift and move 50 pound boxes
• Ability to properly hang items on office walls
• Greets clients and visitors and determines their needs. Notifies appropriate personnel of visitor needs, routing visitor to appropriate area
• Performs a variety of administrative duties, such as calendar management, organizing files, submitting T&E, make travel arrangements as needed
• Answers phone and transfer accordingly in a timely manner
• Schedules, coordinates and assists with meetings and telecom equipment for all conference rooms
• Accepts packages and notifies employees in a timely manner
• Supervises and schedules back-up reception coverage
• Provides back-up to other administrative staff as needed
• Receive and welcome all visitors to reception. To create a favorable impression of the company through provision of a friendly, helpful and welcoming initial contact to all visitors and staff. Ensure procedures are followed to contact a member of the relevant department if their host proves unobtainable
• Ensure that telephones are answered in a professional and timely manner and customer inquiries are dealt with in accordance with service standards and within agreed response times
• Issue all visitors and vendors with a visitor badge, ensuring their names and details are correctly spelled and logged into the visitor book or system
• Resolve any problems or complaints. Aim to handle all queries within the bounds of own knowledge and experience but equally make appropriate decisions about when to escalate issues upwards
• Ensure the reception area is kept neat and tidy. The desks must be free from clutter and the seating area regularly tidied and cleared of rubbish
• Endeavour to support the team in requests to undertake additional hours or assist with cover in the absence of other reception staff
• Assist in training of new members of staff and offer coaching and guidance
• Undertake any other appropriate duties as required by the client or your manager
• Provide a customer focused service and engender positive client and colleague relationships
• Comply with Macro process and procedures at all times
• Prepare conference rooms and meal set up for meetings, clean up post meetings
• Coordinate client meeting room bookings and ensure all requests are incuded on conference room calendars
• Work with team in addressing facilities helpdesk tickets. Ensuring timely action on requests assigned to you and prompt closure of tickets
• Provide basic administratiave support (i.e. mailings, vendor invoices, etc.)
• Provide backup assistance with mail function
• Serve as gatekeeper for office; monitor/screen unauthorized callers/visitiors
• Adherance to office hours 8:30am-5:00pm
• 2 It may be necessary for employees to work on a variety of projects from time to time, which are managed by different senior managers. In such cases they will take due direction from the senior manager concerned for each individual project
• 3 The line manager is responsible for setting mutually agreed objectives, undertaking regular reviews and a formal annual performance appraisal
• Answering telephones, transferring calls, taking messages
• Meeting and greeting clients
• Ensuring that reception/kitchen/meeting rooms are tidy at all times
• Arranging couriers
• Answering and forwarding phone calls
• Screening phone calls
• Sorting and distributing post
• Provide word-processing and secretarial support
• Coordinate the repair and maintenance of office equipment
• Provide admin assistance to Personal Assistant's
• Process Cash/Credit Card Expenses
• Word doc editing/formatting
• Provide admin assistance to Finance Team
• Processing payments
• As the first contact of our company, the receptionist should meet and greet customers in a courteous and professional manner
• Work with outside deliverymen and couriers deliveries to offer effective deliveries
• Work with various department Administrators for effective use of conference rooms bookings or other Admin services, if needed
• Assist parcels/documents recipients to receive the items effectively
• Work internally within Admin Department to assist office duties
• Assist the traveler to communicate with the travel agent
• Handle ad-hoc assignments and other duties
• Greets clients, filmmakers, creative staff and executives in a professional and efficient manner
• Answers phones for executives within Worldwide Marketing, International & Domestic Distribution as directed
• Assists executives with office coverage as requested
• Assists identified executives within WW Marketing, International and Domestic Distribution with overflow work including data entry, sorting, filing, archiving, research projects, special assignments, internet projects and scheduling as necessary
• Coordinates the building’s conference room calendars and scheduling meetings
• Assists in meeting coordination: scheduling conference rooms, ordering food, set-up/clean-up of food, meeting agendas
• Coordinates courier service: pick-ups, deliveries, signatures as needed, advise recipient(s) of delivery in a timely manner
• Sends and receives emails and faxes as directed
• Creates correspondence, documents, labels, etc. as directed
• Responsible for answering telephones calls in an effective and professional manner
• To handle all Client suit, Video Conference, Project room booking and manage all the internal room booking through the ERS system
• Hours of work: 7.3 hours per day, Thursdays and Fridays and every 2nd Wednesdays on a rota system covering hours between 08.00am to 17:45hrs. Flexibility is required
• To support the local CBS team any way we can
• To collate all reception and hospitality statistics and forward to the Reception Manager on a weekly basis
• Receives & distributes mail and packages
• Position answers incoming telephone calls and directs them appropriately
• Maintains professional demeanor in dealings with guests and all levels of
• Internal personnel
• Greets, assists, & announces all visitors
• Primary backup to Senior Executives when assistants are out and provides
• Backup support and clerical/secretarial assistance to the administrative support
• Staff at the reception desk as initiated/required
• Coordinates with administrative staff for coverage of lunch & breaks
• Responsible for maintaining 100% coverage of desk during working hours
• Ensures that all appliances (TV, coffee machine, etc…) in conference rooms
• And kitchen are turned "off" every evening before leaving for the day,
• And conference rooms are organized
• Maintains, updates, & distributes internal Telephone Directory for the division
• Assists various departments within division with special projects as requested
• Reviews & distributes misdirected mail for division
• Assists department coordinator with miscellaneous tasks as needed
• Handles scheduling of conference rooms and ensures the conference rooms
• Are in order before and after meetings
• Greets, assists and announces all visitors
• Receives and distributes mail and packages
• Ensures that kitchen supplies are fully stocked
• Serve as backup support to Senior Executives when assistants are out and provides clerical/secretarial assistance to the administrative support staff as required
• Submits maintenance requests
• Maintains and organizes file room and ensures cleanliness
• Submits Iron Mountain pickup orders
• Prepares labels and tabs and make copies
• Answers incoming telephone calls, directing the individual to the proper department
• Greet visitors, vendors and associates who arrive at the Reception area. Ensure all visitors are greeted promptly, professionally, courteously and escorted to his/her destination by a Talbots associate. Maintain Log book
• All visitors and vendors must be assigned a 1-day visitor badge by the Receptionist
• Responsible for verifying that all employees have, and scan, a valid ID Badge upon entering. If an employee does not have a badge, the Receptionist is responsible for contacting Loss Prevention to confirm they are a current employee
• React to emergency situations in accordance with Company Policy and the reception handbook
• Reserve conference rooms through Microsoft Outlook
• Page associates as instructed by management
• 1-3 months of related experience
• Maintains security by following procedures; monitoring logbook
• Handle multiple calls, up to 15-20 incoming lines
• Assist other departments with tasks
• Must be able to work during the weekends on occasion
• Excellent Telephone Skills
• Experience handling multiline phone systems
• Professional presentation
• Proficiency with the Microsoft Office Suite
• Knowledge of computers and relevant software applications
• Providing general clerical and administrative support to all levels of professionals
• Responsible for maintaining a fun, friendly, and safe environment
• Ability to multitask on a frequent and on-going basis as need
• Performing a variety of duties, without the loss of efficiency or composure
• Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees
• Complete all assigned tasks within the guidelines & deadlines set by the Office Manager
• Effectively and calmly interact with angry or emotional guests and employees
• Maintain company confidentiality and proprietary information
• Maintain cleanliness of general office area and work space
• One (1) year prior customer service experience, preferably in a sports/entertainment venue environment
• Must have reliable transportation to and from Barclay's Center for scheduled shifts. Parking will not be provided
• Must have the ability to read, write and understand English in a working environment
• No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.)
• The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required
• Delivering a professional reception service to our guests and employees
• Handling incoming phone calls
• Managing conference rooms and meetings
• Managing and tracking office correspondence, cooperation with courier, post office
• Office orders and purchases, cooperation with suppliers, service providers
• Active participation in the operational tasks of the office
• Performing of other tasks assigned by the Management including ad-hoc issues
• Greet and announce customers, vendors and other visitors including walk-ins in an extremely friendly and engaging manner. Answer, screen and announce all incoming calls and route to the appropriate destination. Handle general telephone inquiries
• Responsible for ordering all office for associates and pantry supplies. Takes initiative to ensure supplies are always available and fully stocked in all pantries and the cafe
• Handles all requests for conference room reservations and maintains the reservation calendar, taking initiative to rework reservations to accommodate all requests
• Handles all new hire and employee departure requirements relating to Facilities including but not limited to telephone set-up, conduct new hire orientation office tours, updating facilities packet on Microsoft SharePoint and hard copy, updating the floor plan and spreadsheet, New York office email distribution list and phone list
• Responsible for registering all incoming guests with Lobby Security through Data Watch. Work with ESCC on ensuring all doors are on schedule for open and closure. Request access cards and program them in the system
• Responsibilities include but are not limited to providing administrative support for the following tasks
• Invoice processing
• Creating purchase requisitions in SAP
• Updating excel spreadsheet and making copies of all invoices for record keeping
• Providing the guests a warm reception
• Sending out, receiving and handing over the express, parcels and normal mails
• Reserve taxi pick up for customers and guests
• Visitor card registration, umbrella registration, charger registration
• Assisting HR dept. to deal with the candidate's paper test and interview
• Checking daily work and the attendance of AYI for making sure a good support to the teams
• Booking the air ticket for the expatriates for personal use
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
• Typing (40 wpm)
• MS Office products
• Email skills
• Internet skills
• Provide continuing support and service to members of the Human Resources, Event Management, and Facilities Teams
• Arrange outside transportation for guests
• Assist Teammates in scheduling meetings in Campus conference rooms
• Perform a variety of general clerical duties
• Help Administrative Assistants with projects and tasks for their respective departments
• Work hand-in-hand with the Receptionist in Ivory on a variety of daily tasks
• Assist with the volume of incoming calls to the headquarters
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Main form of communication is e-mail and you must have the strong ability to write business correspondences
• Operates multiple-call telephone console, screens and routes calls to the appropriate person or location; Calls must be answered in 3 rings or less
• Exercises discretion and interpretive judgment in frequent and sometimes challenging contact with callers
• Greets, assists and directs visitors, vendors and the general public employing a professional courteous, and respectful demeanor at all times
• Maintains accurate parking validation logs
• Processes check requests and credit card payments for accounts payable
• Maintains an organized, current filing system
• Processes all incoming and outbound mail
• Prepares and arranges for courier delivery
• Maintains safe and clean lobby area and conference room
• Manages conference room calendar and prepares for all office meetings
• Greet, assist and/or direct visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
• Accountable for appointments and scheduling them properly on the days and times specified, as well as reminding and following-up with staff. Maintain accurate visitor logs, as needed, and record of messages
• Proven computer experience essential including proficiency in Outlook, Word and Excel required
• Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population
• Ensure knowledge of staff movements in and out of organization
• Prepare correspondence and documents
• Organize conference and meeting room bookings
• Co-ordinate meetings and organize catering
• Monitor and maintain office equipment
• Control inventory relevant to reception area
• Help with Transportation options management
• Key card management
• Help input work order into work order system
• Meeting and greeting visitors and clients in a courteous,
• High level of competence in Microsoft Outlook and general
• Team player – able to work well to achieve team goals and
• Answers all incoming calls, takes messages, answers questions, or directs call to appropriate person. Operates a multi-line call director
• Greets clients and partners conducting business with their assigned area and directs them to the appropriate person. Interacts continuously with all clients
• Answers questions related to the products and services of the functional area
• Performs other duties specific to the individual business area, ie., addressing and stuffing envelopes for mailings, word processing, research, database maintenance
• Work special projects as requested (for example;� data collection, assistance in identifying/researching prospective clients, etc.).�
• Maintains own coverage schedule / rotation
• Orders supplies for the office
• Acts as the interface for the building contacts, the engineers ( ie creates work orders), vendors, �mail and other delivery services
• Supports other departments by scanning documents at the front desk each day
• Responsible for daily kitchen and conference room cleanup / maintenance
• 1+ year of previous experience in a Front Desk and/or Receptionist
• Undergraduate Degree in a related field
• Microsoft Office/Suite proficient (Outlook, Word, Excel and Power Point)
• Excellent communication (verbal and written) and interpersonal skills
• Able to multitask efficiently
• Strong data entry skills
• Heavy call volume experience
• Ability to type 50-60 words per minute
• Make sure reception area and other public areas are presentable
• Maintain security by following procedures, monitor logbook, contact security, if necessary
• Make sure the office and pantry supplies are stocked. Order, receive, stock and distribute office supplies. Maintain bookkeeping records of purchases
• Assist with preparation for hosting guests, meetings and events. Send out RSVP events, set up reception area for events, and greet participants and monitor logbook of attendees
• Maintain website and other online tools to provide visitors authorization to inline access
• Perform related duties as necessary during normal hours from 9-5pm. Work at evening and weekend events- 6-9pm 2-3 times per month, covered by overtime or adjusted hours
• Maintain lobby and switchboard during normal business hours (M-F, 8:30am to 5:30pm)
• Courteously and promptly answer incoming telephone calls, determine nature of calls, and forwards calls to appropriate personnel or department
• Answer routine questions about organization and provides callers with address, directions, and other station information
• Make a great “first impression” when interacting with callers, listeners, visitors, and guests. Provide a great “listener experience” each and every time and exceed “listener expectations” whenever possible
• Distribute tickets and prizes and assist Promotions in maintaining inventory of such
• Input winner contest information daily into station’s promotions database
• Sign for all station deliveries/packages, alert intended recipients and maintain delivery log for proper accountability
• Maintain entire lobby/front desk by keeping it clean and organized
• Alert lobby security on a daily basis of any station/employee guests that may be arriving
• Coordinate and maintain the scheduling of conference room meetings and events
• Train and update all employees who cover front desk breaks, lunches, etc
• Maintain effective interdepartmental relationships with both stations
• Perform other clerical duties on an as needed basis
• Other job-related duties as required
• High school diploma or equivalent required. College degree is preferred
• Switchboard, receptionist or related job experiences a plus
• Bilingual in both English and Spanish required
• Strong communication, listening, and customer service oriented skills
• Ability to maintain a professional and positive attitude and appearance at all times
• Ability to communicate precisely, effectively, and professionally
• Ability to effectively manage a difficult or challenging situation in person and/or over the phone with tact and professionalism. Ability to patiently and properly deal with irate callers or guests without getting upset; must have a calm, cool and collected approach
• Outstanding organization skills, attention to detail and the ability to juggle multiple tasks in a fast-pace environment
• Ability to problem solve and be proactive
• Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook
• Social media savvy (i.e. Twitter, Facebook, Instagram, etc.) as well as blogging experience a plus
• Radio/Broadcast knowledge a plus
• Exceed expectations when facilitating phone calls and station guest/listener/client interactions in order for the guest/listener/client to have the most positive station experience as possible
• Welcome clients and guests
• Daily communication (virtual and face-to-face) with clients, partners and colleagues
• Allocating incoming and outgoing mail, calls, fax
• Coordinating courier and mail services
• Managing office stationary and orders
• Supporting day-to-day administrative tasks of the office
• Handles administrative duties, including but not limited to
• Skilled in multi-line telephone switchboard
• Reception of guests, clients and vendors
• Light clerical support, including but not limited to maintaining of the Non-IT Asset tag lists, enter resolutions into the Trak-It system
• Maintains Front Desk/Receptionist Handbook
• Assists in retrieving and sending boxes to Data Safe and related data entry
• Create labels and assembles binder for New Hire Orientation
• General Office Support for other Departments including but not limited to data entry, raffles and mass mailings
• Creates spreadsheets and Word documents as needed
• Responds to and directs daily web inquiries to appropriate parties
• Codes invoices and supports Office Services Coordinator managing department spreadsheets
• Maintains Corporate Phone List
• Cross trains with Office Services Coordinator and Office Services Assistant positions
• Supports Office Services Coordinator conducting quality checks on conferences rooms and lavatory at the beginning and end of each work day
• Position requires ability to standard hours and business days 52 weeks of the year. Individuals must possess the ability to work the necessary days/hours to complete the essential functions of the position. Must also attend training as required. Work schedule subject to change
• You have prior contact centre experience
• You demonstrate superior interpersonal and communication skills
• You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment
• You have a strong client service orientation
• You possess excellent organization, time management skills and attention to detail
• You maintain a professional and positive demeanour. And foster team spirit
• You demonstrate the ability to adapt to changing situations
• You have excellent computer/keyboarding skills (Microsoft Office)
• Ability to employ initiative and innovation to improve job/department effectiveness
• Excellent communication, Customer Service and telephone skills
• Strong organizational skills and ability to multi-task effectively
• Detail oriented and able to work efficiently in a stressful environment
• Strong sense of teamwork
• Able to respect and maintain patient confidentiality at all times
• Must be able to follow policies and procedures and work flexible schedule and location
• Must be able to relate well with all levels of individuals within the organization
• Bi-lingual English/Spanish preferred; must be able to read, write and speak English
• Receptionist/clerical experience in a healthcare environment preferred
• Customer Service Skills & Training
• HIPAA testing required
• Orientation & training CAC Medical Centers Policies and Procedures as well as on the job training
• Arranging appointments and meetings
• Greet and liaise with clients and various guests
• Processing correspondence – typing, e-mail etc
• Daily postal distribution
• Liaising with administration and staff in global offices
• Colour printing and collation of presentations
• General filing, photocopying, faxing etc
• Maintain stationary supplies
• Ad-hoc duties as and when requested
• Coverage for other receptionists as required
• Maintain discretion/confidentiality in all tasks
• Field incoming calls for the MD and team
• Set up external and internal meetings
• Perform daily tasks such as photocopying, faxing, managing daily mail and updating databases and filing
• Various other duties as requested
• Phone coverage
• Ensure the appropriate team member is notified in a timely fashion when guests arrive
• Perform administrative dues as required by the Branch Manager or Administrative Manager
• Minimum of 2 years of experience in a client relationship, problem solving and/or customer service environment
• You are client service oriented and a team player. You are detail oriented with organizational skills, able to manage time efficiently and can multi-task
• Excellent verbal, written and interpersonal communications skills
• Good understanding of Customer Service policies and procedures
• Ability to multi-task and prioritize frequently changing needs
• Maintain a professional business appearance
• Sitting for extended periods of time
• Repetitive motion answering a multi-line phone system
• High School diploma or equivalent work is required
• This is a full-time position offering approximately 40 hours per week with some flexibility to times

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Receptionist Resume: Downloadable Template & Easy Guidelines

As a Receptionist, you’re great at being courteous and resolving any issues a customer or visitor has. This time, you can have your doubts resolved when it comes to creating your resume. Use our resume templates to create a stand-out job application.

Receptionist Resume Example MSWord® Use our free Receptionist Resume template available in Word to ensure your resume introduces you as the best job candidate.

If you are looking to land a job as a receptionist, you have to think outside the box and be the one in 100 rather than one of 100 .

Have you ever wondered how to describe receptionist skills to make your resume stand out? Or maybe you just don’t know how to properly show off all of your qualifications. 

We think that writing your resume should not be a burdening task, but it might become one if you don’t know what to include.

Being a receptionist is a versatile occupation because the position is applied to almost every industry, making the profession highly competitive.

Don’t worry; we have comprised a useful guide to building up a well-rounded receptionist resume that’ll bring you a step closer to your dream job.

To ensure that a hiring manager calls you in for an interview, we’ll give you tips and advice on : 

• The best keywords to incorporate in your resume
• Receptionist responsibilities to drop into your experience section
• How to make each section of your resume stand out
• Showing off your skills if you don’t have any work experience yet

Not to mention, with our handy resume builder you can create an organized application in minutes . 

Keep reading to see a sample resume for receptionists and find out the best ways to make your resume the best of the bunch. 

Receptionist Resume Sample

If you have never applied for a receptionist’s job before or don’t know how to update your resume to fit one, there are a few tips and tricks that can lead you in the right direction.

One good piece of advice is to look at an example.

In essence, a resume should consist of the following:

• A headline which presents you below your personal contact information;
• A resume objective/summary;
• A description of your education;
• Your work experience;
• A list of your technical skills;
• A shortlist of relevant certifications;
• A description of the specific skills outlined in the job ad.

A well-crafted Receptionist’s resume should include all of these elements and look something like this:

[Charlotte Masterson]

[Receptionist]

[Austin, TX | 663-845-0977| [email protected] | linkedin.com/in/Charlotte_M]

A competent and motivated receptionist with 6+ years of industry-related experience. Recipient of progressive promotions due to outstanding work ethic. Consistent working routine, detail-oriented mindset, and able to multitask and provide guidance.

Experience  

Supervising Receptionist Stella Resorts & Spa

Arizona, TX

2018 – present

• Welcoming guests and providing orientation;
• Managing room reservations via a computerized system;
• Provide transport services for customers and reservations;
• Arrange bills, handle and process checkouts.

Administrative Hotel Assistant Hilltop Hotel

• Providing restaurant, entertainment, and transportation reservations;
• Arranging tours, collaborating with tour operators;
• Assisting with guest orientation;
• Managing luggage distribution.

Education  

Concordia University Texas BSc in Hospitality Management

Certifications

• Hotel Receptionist Training
• Bookkeeping 101
• Basic First Aid Administration Training
• Formal hotel service training;
• Computer literate;
• English – Native

Our example includes a LinkedIn handle as part of the contact details. This is because recruiters often turn to this social media platform to get more insight into the professional development of an applicant.

If you want help finding a good resume template for a receptionist role , look at our professional and modern designs !

What’s the Best Receptionist Resume Format?

We shouldn’t begin without determining the correct resume format for you.

You should tweak your resume to highlight your best features as a professional – and using the reverse-chronological format for your resume will do that if you have experience in the field.

If you don’t have experience or would like to highlight your other skills or qualifications, you can review the different options available to you on our resume formats page .  

Take a look at how your experience section should be formatted if you want your career progression to stand out:

Experience:

Receptionist | XYZ Company

[City, State]

[Years worked: 2019 – Present]

• Greet and welcome visitors, ensuring a positive first impression.
• Answer and direct incoming calls to appropriate personnel.
• Schedule and manage appointments, meetings, and conference room bookings..
• Maintain a neat and organized reception area, ensuring it reflects a professional image.

Junior Receptionist | ABC Company

[Years worked: 2017 – 2019]

• Assisted the receptionist with greeting and directing visitors.
• Sorted and distributed incoming mail and packages.
• Provided administrative support, including data entry and filing.

Administrative Assistant Intern | DEF Organization

[Years worked: 2016 – 2017]

• Assisted the administrative team in various tasks, including document preparation, filing, and data entry.
• Assisted in organizing and coordinating company events.

Whichever type of resume format you choose, ensure it corresponds to your professional achievements and competencies well.

How to Write a Receptionist Resume Summary or Resume Objective

To explain the term plainly, your resume summary or objective is a succinct introduction which outlines your professional accomplishments, skills, or future career goals.

This introductory statement goes at the top of your resume. It’s usually comprised of 2-3 concise sentences that will show the recruiter your resume is worth reading. 

• A resume summary is the best choice for applicants with plenty of experience . 
• A resume objective is used when the applicant has no significant working experience to show for themselves but is geared up on skills.  

There is an art to writing these sections on your resume, and you’ll want to get it just right. Taking a look at what can help you nail your summary or objective will give you a major boost .

Receptionist Resume Objective Example

To fashion out a top-notch reception work resume objective , consider keeping it short and to the point, and highlight the important parts of your professional journey.

Here’s what a resume objective should look like:

Highly dedicated and goal-driven communications graduate looking to extend their knowledge of organizational and people skills as a receptionist at your esteemed company. 

A former accounting assistant with 1+ years of working experience and knowledge in asset management, client orientation, and bookkeeping.

This sample objective is fantastic because it starts off with how dedicated and driven the candidate is. 

They also show off their solid experience as an accounting assistant with knowledge in asset management, client orientation, and bookkeeping.

Receptionist Summary Example

What is a great resume summary for Receptionists, you ask? Your writing needs to match your experience. 

Even if you’ve been working as a Receptionist for 10+ years, a poorly written summary will not do you any favors in the selection process.

Here’s how you should draft your summary: 

Organized and personable receptionist with 3+ years of experience in delivering exceptional customer service and managing front desk operations. Skilled in greeting visitors, answering calls, scheduling appointments, and maintaining a professional atmosphere. Proactive team player with excellent communication skills and attention to detail.

This resume summary is well-written because it quickly gets to the point , displaying the candidate’s experience, skills, and positive qualities in an engaging and informal manner. 

It effectively communicates their ability to handle front desk responsibilities, provide excellent customer service, and contribute as a collaborative team member with strong attention to detail.

How to Describe Your Receptionist Experience on Your Resume

When you draft out the experience part of your receptionist resume, consider it the pillar to build upon – typically it is what recruiters will read the most to see whether you have what it takes to land the job. 

To ace this part of your resume, ensure you start with the right format – the reverse-chronological one. For this one:

• Begin with the present or the most recent job you’ve had and move backward. Keep your work experience entries concise, consisting of the names of the employers , the duration of the employment, and the title you held. 
• List your job responsibilities in bullet points – 3 to 5 will be enough to let recruiters easily scan through the content.
• Try to include metrics which demonstrate the value of your work in each role. This means things like percentages, money saved, time saved, etc.
• As you go to the former employment, narrow the number of achievements – keep it down to 1 or 2 for each entry.

This is what the outline should look like:

[Job Title] – Write any previous positions you’ve held;

[Company Name] – State the name of the company you’ve worked for;

[Dates] – Include the month and year of your employment;

[Responsibilities & Achievements] – List and briefly explain the responsibilities you’ve had and highlight any achievements; use bullet points.

Keep the experience mentioned on your resume relevant to the role . Recruiters won’t bother browsing through your resume looking for the necessary info – all of it should be pertinent.

Receptionist Experience Examples: Tips for Success

Let’s see some more examples. A well-packed experience section of a receptionist resume looks like this:

Supervising Receptionist 

Highrise Hotels| Orlando, FL

03/2019 – present

• Managed a high volume of calls, effectively answering and directing them, resulting in a 20% reduction in call waiting time.
• Scheduled and coordinated appointments, meetings, and conference room bookings for a team of 50+ employees, maintaining an average 95% booking accuracy rate.
• Streamlined mail distribution process, reducing delivery time by 15% and improving overall efficiency.

This experience section is a great example because it highlights the candidate’s key responsibilities and achievements in a concise and organized way , using metrics.

Here is what your experience section shouldn’t look like:

• I was obligated to keep track of guest logs;
• I was in charge of showing guests around;
• I trained new hires.

Now, even though it’s evident the candidate has industry-relevant work experience, the way it is showcased only diminishes their capabilities. Try using powerful action words in your resume to emphasize what you can do well in the workplace.

Is Your Education Section Unsorted? It Might Be

To become eligible as a receptionist, proper education is considered essential.

If you have attended relevant educational institutions, your resume’s education section should comprise of the following:

• Add your latest degree first ;
• Your degree type : Is it a high school diploma or a University degree?
• Your major (and minors, if you have them): Do you hold a Bachelor’s or a Master’s degree?
• School name : State the institution’s name (high school, college, university);
• Enter the year of graduation .

As a Receptionist showing that you’ve taken courses in any of the following will help you out big time:

• Business administration
• Hospitality management
• Communication

Since there really isn’t industry-relevant education to take for Receptionists if you can a dd courses like these you can show that you learned the skills to make you a success. 

Receptionist Resume Education Example

The Education section of your receptionist resume should contain any degrees and certificates you have received as part of your education. The way you format this section will enable the recruiter to get a clear insight into your professional accreditations.

Basically, you would need to present the manner in which you have earned your degrees, be it one or more. 

Don’t ever consider your education irrelevant! We advise you to always include your education no matter if you haven’t completed it yet (if you’re a postgraduate, for example) or have attended a school that has nothing to do with the qualifications of a receptionist. You might not have a college degree , and for this role, that’s not a problem.

Here is what the Education section of your resume should look like:

BA in Communication

Arizona State University, TX

As you can see it clearly states the years attended and the major that was studied. In this case, the GPA is over 3.5 which means it’s high enough to list .

The Best Receptionist Skills for a Resume

By wanting to showcase their skills and impress recruiters, applicants for a receptionist job will make the mistake of overstuffing their Skills part of the resume and have it become difficult for recruiters to follow.

To create a spotless shortlist of the industry-related skills you possess, make a master list with all your talents and then compare them to the job requirements.

After you’ve done that, include the job-related skills in the Skills section of your receptionist resume. 

Traits like administrative skills, computer literacy, attention to detail, and conflict resolution will attract the recruiter’s attention.

To ace the recruitment process, use keywords to help employers filter out the least relevant information.

As of some time ago, most recruiters use the Applicant Tracking System (ATS) , which helps them get to the most suited candidates by entering industry-related keywords.

Keywords like “efficient call handling,” “customer-centric,” “appointment scheduling,” and other relevant terms can help you make the cut.

The Best Soft and Hard Skills for a Receptionist

Always show off your soft and hard skills and add a few extra sections to your receptionist resume – recruiters love seeing versatile candidates!

While you are creating the perfect resume for the receptionist job you’ve been eyeing, you might make the mistake of including too many skills or showcasing the wrong ones.

Here’s a shortlist of the best 10 hard skills and soft skills to include in your receptionist resume:

Soft Skills

• Customer focus
• Attention to detail 
• Conflict resolution
• Verbal and written communication
• Service orientation
• Social perceptiveness
• Administrative knowledge
• Multitasking
• Stress management

Hard Skills

• Administrative skills
• Computer literacy
• Office supply management
• Operating multi-line phone systems
• Speech clarity
• Written comprehension
• Reading comprehension
• Email management
• Query software knowledge

Soft Skills Explained

Regarding the soft skills , the five we have listed are most likely to match the interviewer’s expectations for the position of a receptionist.

• Customer focus: This means you are putting the needs and requirements of customers first. You are able to detect the preferences of the client even when dealing with several issues at a time. 
• Initiative: Having initiative tells the interviewer that you can be trusted with many responsibilities and find a solution to a problem on your own. Employers appreciate an employee that does not require being constantly told what to do.
• Attention to detail . Being able to notice the smallest and most discrete attributes when it comes to clients means that you’ll be able to meet their needs with high accuracy.
• Resolve conflicts: This is a highly appreciated skill for a receptionist. Namely, knowing how to position yourself in a rather unpleasant situation at the front desk tells your interviewer that you can maintain a calm attitude and avoid confrontation.
• Verbal and written communication: Knowing how to communicate to both clients and management means you can adjust your tone to suit the category of the audience you are dealing with. A candidate for a receptionist job with poor oral and written communication skills will have a hard time making the cut.

Hard Skills Explained

Speaking of hard skills, a prospective receptionist should have the following quantifiable abilities:

•   Computer literacy: Knowing your way around the computer is a must as a receptionist simply because the hospitality industry has gone digital. 
• Administrative skills: This means you can handle bookkeeping, itinerary details, and overall day-to-day working records in check.
• Office supplies management: Including this skill will let the recruiter know you can easily manage office supplies and know what goes where.
• Data entry knowledge: This can be an extra perk for a receptionist. It shows the potential employer that you are experienced and know your way around numbers.
• Operate multi-line phone systems : This complex skill is probably one of the essentials in your receptionist resume since it tells the recruiter you can manage several calls to the front desk at once, which is integral to a job at reception.

How to Add Other Sections for an Effective Resume

If you’ve got some space left on your resume, add an extra section showing off your certifications and accomplishments so far.

Mentioning volunteering experiences, language certificates , and internships can help shape your receptionist resume and present you as a well-rounded candidate.

Receptionist Resume Sample Extra Sections

Including extra sections in your receptionist resume can reveal another side of you to the recruiter.

For instance, presenting yourself as a candidate who speaks more than one language assures the recruiter you can successfully communicate with foreign clients and tend to the needs of non-native ones.

The extra sections of your receptionist resume should look like this:

• Microsoft Office Specialist – Issued by Microsoft
• French (Professional proficiency)
• Italian (Intermediate)

Internships

• Front Desk Clerk

Downtown Community Center, Arizona, TX

• Assisted staff with ongoing administrative operations;
• Actively participated in bookkeeping and managing office supplies

As you can see Overall, this “extra” section provides additional qualifications and experiences that enhance the candidate’s resume and demonstrate their versatility and adaptability as a receptionist.

Here is what the extra sections in your receptionist resume should not look like:

• I speak English and Spanish, I watch a lot of sitcoms and soap operas so I can talk to guests from Spain, Mexico, or another Spanish-speaking country.
• I know how to work with Microsoft Office, although I’m not a fan of Excel sheets.
• I volunteered at my local animal shelter. I love animals.

While you may have hobbies that the recruiter may have, ultimately some of this is just a waste of space. Information like loving animals and not liking Excel sheets are just not relevant enough to the position.

Creating a Top-Notch Receptionist Resume: Key Takeaway

Applying for a receptionist’s position can be a breeze if you follow the steps we’ve provided.

Remember to:

• Use a reverse-chronological resume format, 
• Write a well-packed resume objective or summary , and showcase your experience that’ll have the recruiter hooked.
• Show off your soft and hard skills  
• Add a few extra sections to your receptionist resume – recruiters love seeing versatile candidates. 
• Be relevant and specific

Should you need some help with crafting your top-notch receptionist resume, you can always consult with ready-to-go, templates , and examples.

Free Resume Templates

Using resume templates that are proven to work will help you to move your career search forward. Start and customize as many resumes as you need with our free resume builder .

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