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SUNSTONE HOTEL INVESTORS REPORTS RESULTS FOR THIRD QUARTER 2024

In this article:.

Refinances Only 2024 Maturity

ALISO VIEJO, Calif. , Nov. 12, 2024 /PRNewswire/ -- Sunstone Hotel Investors, Inc. (the "Company" or "Sunstone") (NYSE: SHO) today announced results for the third quarter ended September 30, 2024 .

Third Quarter 2024 Operational Results (as compared to Third Quarter 2023):

Net Income:  Net income was $3.2 million as compared to $15.6 million .

Comparable RevPAR:  Comparable RevPAR decreased 1.3% to $207.56 . The average daily rate was $301.69 and occupancy was 68.8%. Excluding The Confidante Miami Beach as it transitions to Andaz Miami Beach, RevPAR decreased 0.1%. Excluding The Confidante Miami Beach and the Hilton San Diego Bayfront, which was negatively impacted by labor activity in the third quarter of 2024, RevPAR increased 2.4%.

Adjusted EBITDA re : Adjusted EBITDA re decreased 15.9% to $53.6 million .

Adjusted FFO: Adjusted FFO attributable to common stockholders per diluted share decreased 21.7% to $0.18 .

Information regarding the non-GAAP financial measures disclosed in this release is provided below in "Non-GAAP Financial Measures." Reconciliations of non-GAAP financial measures to the most comparable GAAP measure for each of the periods presented are included later in this release.

Bryan A. Giglia , Chief Executive Officer, stated, "Despite continued moderation in leisure demand, our urban and convention hotels continued to perform well during the third quarter, resulting in our stabilized portfolio, excluding The Confidante Miami Beach and Hilton San Diego Bayfront, growing RevPAR by 2.4% and hotel earnings by 7.2%. We continue to benefit from our recent investment at The Westin Washington, DC Downtown and from our acquisition of the Hyatt Regency San Antonio Riverwalk. We were also encouraged by growing demand for business travel in several of our markets including Boston and San Francisco and strong group demand at Montage Healdsburg."

Mr. Giglia continued, "We remain focused on positioning Sunstone for meaningful earnings growth in 2025 as we benefit from the renovation and recent conversion of the Marriott Long Beach Downtown, the debut of Andaz Miami Beach and the full year contribution from the Hyatt Regency San Antonio Riverwalk. Since the beginning of the third quarter, we successfully deployed $23 million to repurchase our stock at an average price of $9.79 per share, a meaningful discount to NAV. Our exceptional portfolio combined with our strong balance sheet with meaningful liquidity, position Sunstone to create value for our shareholders by recycling and deploying capital throughout the cycle."

Recent Developments

Stock Repurchase Program . Since the start of the third quarter of 2024 through November 11, 2024 , the Company repurchased 2,329,574 shares of its common stock at an average purchase price of $9.79 per share for a total repurchase amount before expenses of $22.8 million . Year to date through November 11, 2024 , the Company has repurchased a total of 2,688,582 shares of its common stock at an average purchase price of $9.83 per share for a total repurchase amount before expenses of $26.4 million . The average purchase price per share represents a substantial discount to consensus estimates of net asset value and implies a highly attractive valuation multiple on the Company's stabilized cash flow. The Company currently has $428.3 million remaining under its existing stock repurchase program authorization.

New Unsecured Term Loan and JW Marriott New Orleans Mortgage Refinancing.   On November 7, 2024 , the Company entered into a new delayed draw $100.0 million term loan agreement. The Company expects to fully draw the term loan in early December and use most of the proceeds to repay the loan secured by the JW Marriott New Orleans which will have a balance of $72.1 million at maturity. The new term loan has an initial term of one year with two six-month extension options, which would result in an extended maturity of November 2026 . The new term loan will bear interest pursuant to a leverage-based pricing grid ranging from 1.35% to 2.20% over the applicable adjusted term SOFR and the Company may elect to swap some or all of the loan balance to fixed rates. Following the repayment of the loan secured by the JW Marriott New Orleans, all of the Company's hotels are unencumbered and, inclusive of extension options, the Company has no debt maturities prior to 2026.

Andaz Miami Beach Update

The Company has revised its completion schedule and now anticipates that Andaz Miami Beach will debut in February 2025 and that the total net investment will be approximately $95 million . The revised timeline and budget reflect weather and permitting delays that have impacted the pace and total cost of the project. The resort is expected to generate an EBITDA re loss of approximately $2 million to $3 million in 2024, which is approximately $1.5 million better than its prior estimate, as the Company has been able to minimize certain carry costs while the renovation work is performed.

The Company continues to expect that Andaz Miami Beach will drive significant earnings growth in 2025 and beyond as the well-located resort realizes the benefit of the renovation. In addition, Sunstone remains well positioned to drive incremental earnings from the Company's recent brand conversions, including the full-year contribution and recapture of displacement at the recently converted Marriott Long Beach Downtown, the continued ramp-up of multiple assets in the portfolio, and the full-year contribution from its recently completed acquisition of the Hyatt Regency San Antonio Riverwalk.

Balance Sheet and Liquidity Update

As of September 30, 2024 , the Company had $192.6 million of cash and cash equivalents, including restricted cash of $77.0 million , total assets of $3.1 billion , including $2.8 billion of net investments in hotel properties, total debt of $817.4 million and stockholders' equity of $2.1 billion .

Capital Investments Update

During the third quarter of 2024, the Company invested $41.6 million into its portfolio. The majority of the investment consisted of the transformational renovation and conversion of The Confidante Miami Beach to Andaz Miami Beach. The Company currently expects to invest approximately $140 million to $150 million into its portfolio in 2024, with the majority of the investment relating to the conversions of Andaz Miami Beach and the Marriott Long Beach Downtown and a soft goods renovation at Wailea Beach Resort.

2024 Outlook

The Company's updated full year guidance is impacted by the previously disclosed labor activity at the Hilton San Diego Bayfront, which has led to incremental earnings disruption above the Company's initial estimates; severe weather that impacted the state of Florida ; and a slower than anticipated recovery in Maui . For the full year 2024, the Company expects:

Full year 2024 guidance is based in part on the following full year assumptions:

Full year total Adjusted EBITDA re displacement of approximately $15 million in connection with capital investments.

Full year interest income of approximately $12 million , an increase of $0.5 million relative to the Company's prior estimate.

Full year corporate overhead expense (excluding deferred stock amortization) of approximately $21 million , a decrease of $0.5 million relative to the Company's prior estimate.

Full year interest expense of approximately $53 million to $54 million , including approximately $3 million in amortization of deferred financing costs, and $1 million of noncash interest expense from derivatives. Excluding the noncash interest from derivatives, the midpoint of the range is unchanged from the Company's prior estimate.

Full year preferred stock dividends of approximately $15.5 million , which includes the Series G, H and I cumulative redeemable preferred stock.

The Confidante Miami Beach is expected to reopen as Andaz Miami Beach in February 2025 , and the Company currently anticipates that the resort will generate an EBITDA re loss of approximately $2 million to $3 million , excluding pre-opening and certain capitalized costs, in 2024, an improvement of $1.5 million relative to the Company's prior estimate.

Dividend Update

On November 8, 2024 , the Company's Board of Directors authorized a cash dividend of $0.09 per share of its common stock. Based on the Company's current outlook, the fourth quarter common dividend should be sufficient to satisfy the Company's distribution requirements for 2024. In addition, the Company's Board of Directors authorized cash dividends of $0.562500 per share payable to its Series G cumulative redeemable preferred stockholders, $0.382813 per share payable to its Series H cumulative redeemable preferred stockholders and $0.356250 per share payable to its Series I cumulative redeemable preferred stockholders. The common and preferred dividends will be paid on January 15, 2025 to stockholders of record as of December 31, 2024 .

Supplemental Disclosures

Contemporaneous with this release, the Company has furnished a Form 8-K with unaudited financial information. This additional information is being provided as a supplement to the information in this release and other filings with the SEC. The Company has no obligation to update any of the information provided to conform to actual results or changes in the Company's portfolio, capital structure or future expectations.

Earnings Call

The Company will host a conference call to discuss third quarter results on November 12, 2024 , at 12:00 p.m. Eastern Time ( 9:00 a.m. Pacific Time ). A live webcast of the call will be available via the Investor Relations section of the Company's website at www.sunstonehotels.com . Alternatively, interested parties may dial 1-800-715-9871 and reference conference ID 1026321 to listen to the live call. A replay of the webcast will also be archived on the website.

About Sunstone Hotel Investors, Inc.

Sunstone Hotel Investors, Inc. is a lodging real estate investment trust ("REIT") that as of the date of this release owns 15 hotels comprised of 7,255 rooms, the majority of which are operated under nationally recognized brands. Sunstone's strategy is to create long-term stakeholder value through the acquisition, active ownership, and disposition of well-located hotel and resort real estate. For further information, please visit Sunstone's website at www.sunstonehotels.com . The Company's website is provided as a reference only and any information on the website is not incorporated by reference in this release.

Forward-Looking Statements

This press release contains forward-looking statements within the meaning of federal securities laws and regulations. These forward-looking statements are identified by their use of terms and phrases such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "plan," "predict," "project," "should," "will" and other similar terms and phrases, including opinions, references to assumptions and forecasts of future results. Forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other factors that may cause the actual results to differ materially from those anticipated at the time the forward-looking statements are made. These risks include, but are not limited to: we own upper upscale and luxury hotels located in urban and resort destinations in an industry that is highly competitive; events beyond our control, including economic slowdowns or recessions, pandemics, natural disasters, civil unrest and terrorism; inflation adversely affecting our financial condition and results of operations; system security risks, data protection breaches, cyber-attacks and systems integration issues, including those impacting the Company's suppliers, hotel managers or franchisors; a significant portion of our hotels are geographically concentrated so we may be disproportionately harmed by economic conditions, competition, new hotel supply, real and personal property tax rates or natural disasters in these areas of the country; we face possible risks associated with the physical and transitional effects of climate change; uninsured or underinsured losses could harm our financial condition; the operating results of some of our hotels are significantly reliant upon group and transient business generated by large corporate customers, and the loss of such customers for any reason could harm our operating results; the increased use of virtual meetings and other similar technologies could lessen the need for business-related travel, and, therefore, demand for rooms in our hotels may be adversely affected; our hotels require ongoing capital investment and we may incur significant capital expenditures in connection with acquisitions, repositionings and other improvements, some of which are mandated by applicable laws or regulations or agreements with third parties, and the costs of such renovations, repositionings or improvements may exceed our expectations or cause other problems; delays in the acquisition, renovation or repositioning of hotel properties may have adverse effects on our results of operations and returns to our stockholders; accounting for the acquisition of a hotel property or other entity involves assumptions and estimations to determine fair value that could differ materially from the actual results achieved in future periods; volatility in the debt and equity markets may adversely affect our ability to acquire, renovate, refinance or sell our hotels; we may pursue joint venture investments that could be adversely affected by our lack of sole decision-making authority, our reliance on a co-venturer's financial condition and disputes between us and our co-venturer; we may be subject to unknown or contingent liabilities related to recently sold or acquired hotels, as well as hotels we may sell or acquire in the future; we may seek to acquire a portfolio of hotels or a company, which could present more risks to our business and financial results than the acquisition of a single hotel; the sale of a hotel or portfolio of hotels is typically subject to contingencies, risks and uncertainties, any of which may cause us to be unsuccessful in completing the disposition; the illiquidity of real estate investments and the lack of alternative uses of hotel properties could significantly limit our ability to respond to adverse changes in the performance of our hotels; we may issue or invest in hotel loans, including subordinated or mezzanine loans, which could involve greater risks of loss than senior loans secured by income-producing real properties; if we make or invest in mortgage loans with the intent of gaining ownership of the hotel secured by or pledged to the loan, our ability to perfect an ownership interest in the hotel is subject to the sponsor's willingness to forfeit the property in lieu of the debt; one of our hotels is subject to a ground lease with an unaffiliated party, the termination of which by the lessor for any reason, including due to our default on the lease, could cause us to lose the ability to operate the hotel altogether and may adversely affect our results of operations; because we are a REIT, we depend on third-parties to operate our hotels; we are subject to risks associated with our operators' employment of hotel personnel; most of our hotels operate under a brand owned by Marriott, Hyatt, Hilton, Four Seasons or Montage, and should any of these brands experience a negative event, or receive negative publicity, our operating results may be harmed; our franchisors and brand managers may adopt new policies or change existing policies which could result in increased costs that could negatively impact our hotels; future adverse litigation judgments or settlements resulting from legal proceedings could have an adverse effect on our financial condition; claims by persons regarding our properties could affect the attractiveness of our hotels or cause us to incur additional expenses; the hotel business is seasonal and seasonal variations in business volume at our hotels will cause quarterly fluctuations in our revenue and operating results; changes in the debt and equity markets may adversely affect the value of our hotels; certain of our hotels have in the past become impaired and additional hotels may become impaired in the future; laws and governmental regulations may restrict the ways in which we use our hotel properties and increase the cost of compliance with such regulations, and noncompliance with such regulations could subject us to penalties, loss of value of our properties or civil damages; corporate responsibility, specifically related to environmental sustainability, social responsibility and corporate governance, or ESG, factors and commitments, may impose additional costs and expose us to new risks that could adversely affect our results of operations, financial condition and cash flows; our franchisors and brand managers may require us to make capital expenditures pursuant to property improvement plans or to comply with brand standards; termination of any of our franchise, management or operating lease agreements could cause us to lose business or lead to a default or acceleration of our obligations under certain of our debt instruments; the growth of alternative reservation channels could adversely affect our business and profitability; the failure of tenants in our hotels to make rent payments or otherwise comply with the material terms of our retail and restaurant leases may adversely affect our results of operations; we rely on our corporate and hotel senior management teams, the loss of whom may cause us to incur costs and harm our business; we could be harmed by inadvertent errors, misconduct or fraud that is difficult to detect; if we fail to maintain effective internal control over financial reporting and disclosure controls and procedures, we may not be able to accurately report our financial results or identify and prevent fraud ; we have outstanding debt which may restrict our financial flexibility; certain of our debt is subject to variable interest rates, which creates uncertainty in the amount of interest expense we will incur in the future and may negatively impact our operating results; our stock repurchase program may not enhance long-term stockholder value, could cause volatility in the price of our common and preferred stock and could diminish our cash reserves; and other risks and uncertainties associated with the Company's business described in its filings with the Securities and Exchange Commission. Although the Company believes the expectations reflected in such forward-looking statements are based upon reasonable assumptions, it can give no assurance that the expectations will be attained or that any deviation will not be material. All forward-looking information provided herein is as of the date of this release, and the Company undertakes no obligation to update any forward-looking statement to conform the statement to actual results or changes in the Company's expectations.

This release should be read together with the consolidated financial statements and notes thereto included in our most recent reports on Form 10-K and Form 10-Q. Copies of these reports are available on our website at www.sunstonehotels.com and through the SEC's Electronic Data Gathering Analysis and Retrieval System ("EDGAR") at www.sec.gov .

Non-GAAP Financial Measures

We present the following non-GAAP financial measures that we believe are useful to investors as key supplemental measures of our operating performance: earnings before interest expense, taxes, depreciation and amortization for real estate, or EBITDA re ; Adjusted EBITDA re (as defined below); funds from operations attributable to common stockholders, or FFO attributable to common stockholders; Adjusted FFO attributable to common stockholders (as defined below); hotel Adjusted EBITDA re ; and hotel Adjusted EBITDA re margins. These measures should not be considered in isolation or as a substitute for measures of performance in accordance with GAAP. In addition, our calculation of these measures may not be comparable to other companies that do not define such terms exactly the same as the Company. These non-GAAP measures are used in addition to and in conjunction with results presented in accordance with GAAP. They should not be considered as alternatives to net income (loss), cash flow from operations, or any other operating performance measure prescribed by GAAP. These non-GAAP financial measures reflect additional ways of viewing our operations that we believe, when viewed with our GAAP results and the reconciliations to the corresponding GAAP financial measures, provide a more complete understanding of factors and trends affecting our business than could be obtained absent this disclosure. We strongly encourage investors to review our financial information in its entirety and not to rely on a single financial measure.

We present EBITDA re in accordance with guidelines established by the National Association of Real Estate Investment Trusts ("Nareit"), as defined in its September 2017 white paper "Earnings Before Interest, Taxes, Depreciation and Amortization for Real Estate." We believe EBITDA re is a useful performance measure to help investors evaluate and compare the results of our operations from period to period in comparison to our peers. Nareit defines EBITDA re as net income (calculated in accordance with GAAP) plus interest expense, income tax expense, depreciation and amortization, gains or losses on the disposition of depreciated property (including gains or losses on change in control), impairment write-downs of depreciated property and of investments in unconsolidated affiliates caused by a decrease in the value of depreciated property in the affiliate, and adjustments to reflect the entity's share of EBITDA re of unconsolidated affiliates.

We make additional adjustments to EBITDA re when evaluating our performance because we believe that the exclusion of certain additional items described below provides useful information to investors regarding our operating performance, and that the presentation of Adjusted EBITDA re , when combined with the primary GAAP presentation of net income, is beneficial to an investor's complete understanding of our operating performance. In addition, we use both EBITDA re and Adjusted EBITDA re as measures in determining the value of hotel acquisitions and dispositions.

We believe that the presentation of FFO attributable to common stockholders provides useful information to investors regarding our operating performance because it is a measure of our operations without regard to specified noncash items such as real estate depreciation and amortization, any real estate impairment loss and any gain or loss on sale of real estate assets, all of which are based on historical cost accounting and may be of lesser significance in evaluating our current performance. Our presentation of FFO attributable to common stockholders conforms to Nareit's definition of "FFO applicable to common shares." Our presentation may not be comparable to FFO reported by other REITs that do not define the terms in accordance with the current Nareit definition, or that interpret the current Nareit definition differently than we do.

We also present Adjusted FFO attributable to common stockholders when evaluating our operating performance because we believe that the exclusion of certain additional items described below provides useful supplemental information to investors regarding our ongoing operating performance and may facilitate comparisons of operating performance between periods and our peer companies.

We adjust EBITDA re and FFO attributable to common stockholders for the following items, which may occur in any period, and refer to these measures as either Adjusted EBITDA re or Adjusted FFO attributable to common stockholders:

Amortization of deferred stock compensation : we exclude the noncash expense incurred with the amortization of deferred stock compensation as this expense is based on historical stock prices at the date of grant to our corporate employees and does not reflect the underlying performance of our hotels.

Amortization of contract intangibles : we exclude the noncash amortization of any favorable or unfavorable contract intangibles recorded in conjunction with our hotel acquisitions. We exclude the noncash amortization of contract intangibles because it is based on historical cost accounting and is of lesser significance in evaluating our actual performance for the current period.

Gains or losses from debt transactions : we exclude the effect of finance charges and premiums associated with the extinguishment of debt, including the acceleration of deferred financing costs from the original issuance of the debt being redeemed or retired because, like interest expense, their removal helps investors evaluate and compare the results of our operations from period to period by removing the impact of our capital structure.

Cumulative effect of a change in accounting principle : from time to time, the FASB promulgates new accounting standards that require the consolidated statement of operations to reflect the cumulative effect of a change in accounting principle. We exclude these one-time adjustments, which include the accounting impact from prior periods, because they do not reflect our actual performance for that period.

Other adjustments : we exclude other adjustments that we believe are outside the ordinary course of business because we do not believe these costs reflect our actual performance for the period and/or the ongoing operations of our hotels. Such items may include: lawsuit settlement costs; the write-off of development costs associated with abandoned projects; property-level restructuring, severance, and management transition costs; pre-opening costs associated with extensive renovation projects such as the work being performed at The Confidante Miami Beach; debt resolution costs; lease terminations; property insurance restoration proceeds or uninsured losses; and other nonrecurring identified adjustments.

In addition, to derive Adjusted EBITDA re , we exclude the amortization of our right-of-use assets and related lease obligations as these expenses are based on historical cost accounting and do not reflect the actual rent amounts due to the respective lessors or the underlying performance of our hotels. We also exclude the effect of gains and losses on the disposition of undepreciated assets because we believe that including them in Adjusted EBITDA re is not consistent with reflecting the ongoing performance of our assets.

To derive Adjusted FFO attributable to common stockholders, we also exclude the noncash interest on our derivatives as we believe that these items are not reflective of our ongoing finance costs. Additionally, we exclude the real estate amortization of our right-of-use assets and related lease obligations, which includes the amortization of our operating lease intangibles (with the exception of our corporate operating lease), as these expenses are based on historical cost accounting and do not reflect the actual rent amounts due to the respective lessors or the underlying performance of our hotels. We also exclude preferred stock redemption charges, changes to deferred tax assets, liabilities or valuation allowances, and income tax benefits or provisions associated with the application of net operating loss carryforwards, uncertain tax positions or with the sale of assets.

In presenting hotel Adjusted EBITDA re and hotel Adjusted EBITDA re margins, miscellaneous non-hotel items have been excluded. We believe the calculation of hotel Adjusted EBITDA re results in a more accurate presentation of the hotel Adjusted EBITDA re margins for our hotels, and that these non-GAAP financial measures are useful to investors in evaluating our property-level operating performance.

Reconciliations of net income to EBITDA re , Adjusted EBITDA re , FFO attributable to common stockholders, Adjusted FFO attributable to common stockholders, hotel Adjusted EBITDA re and hotel Adjusted EBITDA re margins are set forth in the following pages of this release.

For Additional Information : Aaron Reyes Sunstone Hotel Investors, Inc. (949) 382-3018

View original content: https://www.prnewswire.com/news-releases/sunstone-hotel-investors-reports-results-for-third-quarter-2024-302301846.html

SOURCE Sunstone Hotel Investors, Inc.

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News Releases Category | July 1, 2021

Hilton Announces Second Quarter 2021 Earnings Release Date

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MCLEAN, Va. - Hilton Worldwide Holdings Inc. (NYSE: HLT) will report second quarter 2021 financial results prior to the stock market open on Thursday, July 29, 2021, followed by a conference call at 10:00 a.m. Eastern Time. Christopher J. Nassetta, Hilton's president & chief executive officer, and Kevin Jacobs, Hilton's chief financial officer & president, global development, will discuss the company's performance and lead a question-and-answer session.

Participants may listen to the live webcast by logging onto the Hilton Investor Relations website at  https://ir.hilton.com/events-and-presentations . A replay and transcript of the webcast will be available within 24 hours of the live event at https://ir.hilton.com/financial-reporting/quarterly-results/2021 . Alternatively, participants may listen to the live call by dialing 1-888-317-6003 in the United States or 1-412-317-6061 internationally using the conference ID 6381672. Participants are encouraged to dial into the call or link to the webcast at least fifteen minutes prior to the scheduled start time. A telephone replay will be available for seven days following the call. To access the telephone replay, dial 1-877-344-7529 in the United States or 1-412-317-0088 internationally using the conference ID 10157784.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,300 properties and over 1.25 million rooms, in 138 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No.1 World's Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 200 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com  for more information, and connect with Hilton on  Facebook , X , LinkedIn , Instagram and YouTube .

CSE: HG | OTCQB: HGRAF | FRA: M98

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Review Highlights

“ I've had the opportunity to stay in a variety of hotels and the customer service at the Santa Clara Hilton is some of the best around. ” in 5 reviews

“ Thank you, Andy the bellman ( in my day they were called bellehops) for taking time out of your busy job to stop and talk with me. ” in 5 reviews

“ Thank you very much to Dorothy at the front desk for her very friendly reception and the early check in. ” in 6 reviews

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Location & Hours

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4949 Great America Parkway

Santa Clara, CA 95054

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Amenities and More

About the business.

Daily Mandatory Charge includes: CA Tourism Assessment and Santa Clara Tourism Improvement District Fee. The Hilton Santa Clara hotel is the Silicon Valley's premier hotel for service, style and comfort. Our four-diamond hotel is next to the new Levi's Stadium, adjacent to all the excitement of California's Great America Theme Park and directly across from the Santa Clara Convention Center. We are the ideal location for both leisure and business travelers. Hotel features include 280 stylish guest rooms, including eight suites, two Executive floors and a private Concierge Lounge with advanced technology. Each guest room offers WiFi access for a nominal fee and complimentary WiFi is available in the hotel lobby. Relax in the outdoor pool and whirlpool or work out in the fitness center with a range of modern equipment. The business center is also open 24-hours for your convenience. When you're feeling hungry, visit La Fontana Restaurant for delicious Californian cuisine or order a meal from room service. Italian-style coffees, Starbucks and Tazo teas are also available at our coffee bar and the La Fontana lounge features a delightful retro drinks menu. With over 7,000 sq. ft. of flexible function space, the hotel can host intimate gatherings as well as mid-to large-scale events and beautiful weddings. Let our Catering and Personal Wedding Consultants help you plan your event and assist with the intricate details... …

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Ask a question

Do you offer Sunday brunch?

Hi Lori - we have a buffet breakfast available daily.

Traveling there in Nov. is the pool heated?

Hello Dmdd S, Yes. Our pool is in fact heated to 82 degrees. It is an outdoor pool with a roof over it.

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Recommended Reviews

• 1 star rating Not good
• 2 star rating Could’ve been better
• 3 star rating OK
• 4 star rating Good
• 5 star rating Great

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Overall rating

We stayed at the Hilton we normally stay at the Hyatt The and Hyatt is amazing for a 49er game the Hilton is one of the worst places you can come to service is terrible one bartender for over 150 people that's ridiculous .

The Hilton needs to get a more than one bartender for over 100 people

The room smelled musty. The sheets and pillowcases were dirty and stained (possibly with blood!). Hilton is no more than an overpriced Motel 6. Almost $200/night for a dirty, smelly, bloody hotel room. They left a roll of USED toilet paper in the room, the remote was disgusting. Please see photos.

See all photos from Brittany J. for Hilton Santa Clara

Business owner information

Business Owner

Aug 11, 2022

Thank you for taking the time to tell us about your experience at the Hilton Santa Clara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we missed the opportunity to make things right for you. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Hilton Santa Clara, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will afford us the opportunity to better serve you in the future.

Right next to the stadium and Great Ameica. Parking is easy and free. Front desk checked me in quickly. Rooms were average. Clean, comfortable. Nothing made me want to choose this hotel over the hotels in the area but my stay was comfortable.

Tried to use the restroom..got told only hotel guests can use the restroom which is fine but they took our hotel room key from the sister hotel room we were staying at..didn't realize this was their policy..it was handled super unprofessionally..

WOW!!! -- Let me lay it out for ya REEEALLY good! I very recently stayed at this location (from 1/3-1/6) due to the flood warnings that were (& still are) in my area. I went there because it is one of my son's favorite Hilton & I was able to get on a much higher floor than my place is (which is on the 1st floor), so I felt very safe there. I can honestly tell you RIGHT now, that was the most WONDERFUL staff that I have ever had at any other hotel, whether the others were a Hilton or not! Not only did all of them talk to me in a very kind, courteous & respectful manner, but ... ... the front desk / check-in manager, Alex was SUPER awesome!! He was an excellent & very patient listener. He offered me different ways that the hotel could make my stay a LOT less stressful during the storm; especially after the storm had just made the electricity go out, but it came back on not very long after. Alex made me feel like a super-important dignitary / celebrity. -- He went far above what I think that his job description includes. I was a bit sad though when it was time for me to go back home due to the fact that I never got to meet him; we had only spoken by phone several times. BELIEVE me when I say... THIS location is nothing to sneeze at & it is VERY beautiful, too -- PLUS, my room was directly facing the SF 49er's stadium; such a great view. I went back home after my 3-night stay feeling very spoiled and pampered by him and his staff!! I have learned over the years that no amount of income can make someone pretend to really care about how their customers are treated if they DON'T really care. Thank you a TON, Alex & please stay safe. -- You deserve a promotion!!

Business Manager

Jan 10, 2023

Thank you so much for taking the time to let us know how your stay was. We are thrilled to know that we were able to make a very stressful time for you more comfortable. We also appreciate the shoutout to Alex and his wonderful service - we'll make sure he is also recognized for going above and beyond. We hope everything was okay when you returned home and we look forward to welcoming you back soon!

Never making a reservation here again, they overbooked for an event on 7/2/22 I made my reservation in April, checked in that morning online and when I got there the place was packed, no parking they check me in, charge my card and after waiting for 45 minutes they tell me they didn't have any more rooms... I ended up having to look for another hotel who was charging double the amount, the supervisor was rude and I'm never staying here.

Jul 7, 2022

Greetings Dianna, Thank you for taking the time to tell us about your experience at the Hilton Santa Clara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. your feedback is very important to us, and I am saddened to hear that we missed the opportunity to make things right for you. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Hilton Santa Clara, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will afford us the opportunity to better serve you in the future. Yours in service, Alex Araiza Front Office Manager

We really enjoyed our stay. Our room was comfortable, we had a view of the Levi Stadium, the reception staff were hospitable, and the maids did a great job keeping our room as clean as possible. The restaurant located inside, La Fontana, the food and the staff was excellent.

Love this hotel! Very nice area, clean, and staff were very welcoming. David and Dorothy at the front desk were especially kind. Would definitely recommend to anyone in the area

Stayed here this past weekend for my graduation and was highly disappointed. The room was completely outdated with the exception of a decent television that I never watched or enjoyed because the AC was broken and the room was uncomfortably hot, making getting any sleep close to impossible. Our room was never cleaned and when I called the front desk to inform them of this and request new towels they never apologized for not having the room clean and just told me someone would be up with new towels. The restaurant/bar area had average food that was overpriced, and the server took forever to take our order. She then randomly left and wasn't see again and we had to flag down the bartender for the bill. The gym was extremely small and their Peloton was broken. Giving this place one star for the location, but other than that I would not recommend staying here.

This place is not bad, it is just so expensive compared to similar hotels in the US. So the hotel is a decent tourist class hotel, but the pool and gym are small. The restaurant is good but not cheap. Bottomline: Ok but not worth the price.

This hotel has what you need. 24h reception desk, the room has a bed, a bathroom, a TV etc. The room was very standard and generally the interior of the hotel is clean but kind of boring. The pool is small and not of much use. The service of the reception and the breakfast waiters was good and the breakfast decent. But... when you pay more than $300 dollars per night excl. breakfast then the price/value proposition cost them several stars.

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