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Table of Contents

• Which of these is the most important tool of communication?

a) Body language b) Gestures c) Language d) Posture

c) Language

• Time devoted to speaking in communication activities is

a) 9% b) 16% c) 30% d) 45%

• The spoken languages in the world are about:

a) 3000 b) 3500 c) 4000 d) 4500

• According to David Crystal, the total number of languages are:

a) 4809 b) 5809 c) 6809 d) 7809

• Oral communication is the interchange of between the sender and receiver

a) cues and clues b) verbal messages c) written messages d) signs and gestures

b) verbal messages

• In communication, the language is:

a) The verbal code b) Intrapersonal c) The symbolic code d) The non-verbal code

a) The verbal code

• In any community, oral communication is suitable for:

a) Reports b) Newspapers c) Face-to-face conversation d) Notes

c) Face-to-face conversation

• When you are preparing for a oral _____ presentation, you should

a) focus on the objectives of the presentation b) practice your speech in front of a mirror or friend c) do rehearsals to time your presentation of slides d) All of the above

d) All of the above

• An oral presentation’s success depends on

a) Preparation, clarity, audience needs b) Ability to structure information, proper medium of presentation c) Ability to appeal to the audience’s interest and respond to their questions honestly d) All of the above

• A presentation is a form of oral communication in which a person shares factual information with an audience that is:

a) small b) mixed c) large d) specific

d) specific

• A speech must always present

a) facts b) opinions c) suggestions d) perspectives

• Which of these is not advisable to make facts interesting?

a) By narrating them as a storyy b) Through an anecdote c) With the help of a personal incident d) By stating them as points

d) By stating them as points

• The presenter acts as the:

a) deliverer of the information b) medium of the information c) advocate of the information d) supporter of the information

c) advocate of the information

• What is the most important part of preparing for a presentation?

a) Selecting your delivery style b) Deciding what you want to accomplish c) Preparing professional Power Point slides d) Selecting appropriate attire

b) Deciding what you want to accomplish

• What question(s) should you ask about your audience to determine your pattern, delivery style, and supporting material?

a) What is the age, gender, education, and experience of my audience? b) How can I earn my audience’s respect? c) How will this topic appeal to this audience? d) All of the above.

d) All of the above.

• The three major elements of presentation do not include:

a) visual aids b) a presenter c) an audience d) specific content

a) visual aids

• The audience for a presentation consists of people who:

a) vary in their level of information and purpose b) are uniform in their level of information and purpose c) are confused in their purpose d) are uninformed and lack a purpose

a) vary in their level of information and purpose

• To be able to give a good presentation, a full rehearsal is:

a) necessary b) optional c) audience based d) useless

a) necessary

• To make a presentation effective and impressive, you should use:

a) passive sentences b) complex sentences c) jargon d) a simple and active form of sentences

d) a simple and active form of sentences

• To become more effective, you need to take control of:

a) the material b) the audience c) Yourself d) All of the above

• It’s said that people remember about 20 per cent of what they hear, and over 80 per cent of what they see. Visual aids include _______.

a) Gestures b) Facial expressions c) Flip chart d) All of the above

d) All of the abov

• Which of these must be avoided in any presentation?

a) Proper grammar b) Complex words c) Short sentences d) Clear voice

b) Complex words

• Which of these is less important in an oral presentation?

a) Words b) Body language c) Gestures d) The number of people as audience

d) The number of people as audience

• Which of these must be avoided by a speaker?

a) Abstract words b) Short sentences c) Good pronunciation d) Steady pace

a) Abstract words

• Which of these is the best way to establish a proper rapport with audience?

a) Pointing a finger b) Making eye contact c) Waving your hands d) Standing erect

b) Making eye contact

• The two most powerful keys to audience comprehension and retention during a presentation are good organization and:

a) professionally designed Power Point slides b) conscious repetition c) a structured question-and-answer periodat the end of the presentation d) a dynamic and entertaining presentation style

b) conscious repetition

• In an oral presentation, the speaker should not

a) panic b) pause c) make eye contact d) inspire

• Laliophobia means:

a) a fear of people b) a fear of speaking c) a fear of death d) a fear of heights

b) a fear of speaking

• Which of these is a sign of rude or bad manners?

a) Staring at the floor b) Making eye contact c) Steady pace d) Simple words

a) Staring at the floor

• Which of these is a sign of under confidence while delivering an oral presentation 7

a) Speaking and naturally shifting your eyes around b) Transfixed on one face c) Pointing your fingger d) Using your hands

b) Transfixed on one face

• Which of these must be avoided by the speaker?

a) He must convey precise information. b) He must ensure that the information is understood by the audience. c) He must inspire the audience to totally accept his point of view. d) He must force the audience to totally accept his point of view.

d) He must force the audience to totally accept his point of view

• Which of the following is true

a) Metaphors are images of ideas in concrete form b) A metaphor carries your meaning from one thing to another c)It enables your listener to see something in a new way, by picturing it as something else d) All of the above

• In presentations, details :

a) Make things more complicated b) Keep it simple c) Make things clearer d) Are important

a) Make things more complicated

• Which of these can irritate the audience?

a) If facts are uttered coherently b) If facts are uttered incoherently c) Narrating incidents d) Narrating anecdotes

b) If facts are uttered incoherently

• Controlling the audience includes:

a) Eye contact b) Your face c) Gestures d) All of the above

• It’s said that people remember:

a) What they hear more than what they see b) What they see more than what they hear c) What they see as well as what they hear d) None of the above

b) What they see more than what they hear

• Which of these does mean stage fear or stage fright?

a) aphonia b) aphonia clericorum C) aphonia paralytica d) all of the above

d) all of the above

• To select the content of your presentation, you should:

a) the available material b) your purpose c) the time limit d) the audience’s needs

d) the audience’s needs

• In presentation design, maximum time is given to the:

a) question-answer session b) main body c) conclusion d) introduction

b) main body

• Initially, a presentation is a form of:

a) group communication b) intrapersonal communication c) one-way communication d) two-way communication

c) one-way communication

• Audience information i.e. age, gender, education,occupation and socioeconomic status falls into the category:

a) Demographic factors b) Psychographic factors c) Geographic factors d) All of the given options

a) Demographic factors

• Aspects of the voice, other than the speech are known as:

a) Physical language b) Personal language c) Para language d) Delivery language

c) Para language

• Which of these is not an element of the spoken language/technique?

a) Voice quality b) Word stress c) Appearance d) Correct tones

c) Appearance

• In which speech, speaker does not have time to analyze the audience:

a) Manuscript b) Memorized c) Impromptu d) Extemporaneous

c) Impromptu

• In which speech, speaker delivers a speech by reading the text?

a) Manuscript

• In which speech, speaker delivers the speech after learning it by heart?

b) Memorized

• Which of these can be used to overcome stage fear?

a) A speech must be prepared with care b) dress handsomely c) Facts need not be checked d) There should be no pause

a) A speech must be prepared with care

• Oral communication is better than written communication

a) providing opportunity to refer back b) saving time c) conveying facts and opinions d) conveying feelings and emotion

a) providing opportunity to refer back

• The limitation of oral communication is that:

a) it is not affected by the speaker’s feelings or stress or excitement levels b) it is irreversible-what is said cannot be taken back c)it does not require on-the-spot thinking d) it is easy to be aware of our body language

is irreversible-what is said cannot be taken back

• The effectiveness of oral communication depends on the speaker’s ability to use:

a) simple language b) long sentences c)complex words d) foreign words

a) simple language

• Materials distributed to the audience to supplement the contents of the presentation is:

a) Hand-outs b) Cue-cards c) Attention grabbers d) None of these

a) Hand-outs

• You’re giving someone verbal feedback about some work they have completed that isn’t up to standard: what should you do?

a) Point out everything that they did wrong b) Base your feedback on what you have heard from others c) Criticise them for their poor work d) Suggest where improvements can be made and agree on a plan

improvements can be made and agree on a plan

• Which of these is the best way to ask a question?

a) Only offer a yes/no response b) Use open questions that encourage a full response c) Use leading words to suggest the response you require d) Ask something that you wouldn’t want to answer yourself

b) Use open questions that encourage a full response

• You disagree with what someone has said: how should you react?

a) Ask questions to learn more about their opinion b) Be unreasonable and refuse to listen c) Get emotionally involved and have a heated discussion d) Stick with your one-sided view on the situation

a) Ask questions to learn more about their opinion

• ____ is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives.

a) Ask questions to learn more about their opinion b) Be unreasonable and refuse to listen c) Get emotional ly involved and have a heated discussion d) Stick with your one-sided view on the situation

• Which of the following is NOT an aspect of being able to speak professionally?

a) Polite tone of voice b) Using more formal language c) Open body language d) Using technical language

d) Using technical language

• The outline of a presentation is a:

a) List of requirements and purpose of the presentation b) List of major headings or topics to be cove red in the presentation c) List of techno logies that will be used to deliver the presentation d) List of external sources used in the presentation

b) List of major headings or topics to be cove red in the presentation

• The outline of a presentation should include:

a) A beginning, middle and an end of the presentation b) Possible questions from the audience c) Acknowledgments d) References

a) A beginning, middle and an end of the presentation

• In selecting presentation technologies, it is important to select technologies that are:

a) Freely available to download and use b) Commonly used by presenters c) Available and can be used at the presentation location d) The state-of-the – art in presentation technologies

c) Available and can be used at the presentation location

• When delivering a presentation as part of a team it is important to:

a) Coordinate your portion with others in the team and not duplicate their presentations b) Make sure all the team members’ names are listed in order on all the presentation materials c) Coordinate your portion with others in the team so you can present first d) Make sure all the team members have the same duration to present their portion

a) Coordinate your portion with others in the team and not duplicate their presentations

• Font size of the bullet points on presentation materials should be large enough:

a) For you to be able to read from the screen during the presentation b) For the audience in the first few rows of the presentation to view the presentation clearly c) For the audience in the last row of the presentation room to view the presentation clearly d) For your team members to be able to view the presentation clearly

c) For the audience in the last row of the presentation room to view the presentation clearly

• Important considerations in rehearsing a presentation are:

a) Timing and pace b) Attire c) Audience d) None

a) Timing and pace

• When using content from external sources in presentation materials, it is necessary to include:

a) Acknowledgments b) Citations and references c) Trademark symbol d) Copyright disclaimer

b) Citations and references

• It is generally NOT a good practice to deliver a presentation by:

a) Elaborating each bullet point on the presentation materials b) Reading the entire presentation line by line c) Paraphrasing what is on the presentatio n materials d) Mentioning the highlights of what is on the screen

b) Reading the entire presentation line by line

• The purpose of a presentation intended to sell a service to a potential client is to:

a) Persuade b) Educate c) Inform d) Entertain

a) Persuade

• The possible order of points for describing the steps for doing something in sequence is known as:

a) Spatial order b) Causal order c) Chronological order d) none

c) Chronological order

• A presentation is a form of oral communication in which person shares factual information with an audience that is__.

a) specific b) small c) large d) mixed

a) specific

a) delivery of the information b) medium of the information c) advocate of the information d) supporter of the information

• The three major element of presentation do not include?

a) an audience b) specific content c) a presenter d) visual aids

c) a presenter

• Reading out a presentation is:

a) not allowed b) allowed c) helpful d) dull

a) not allowed

• To select the content of your presentation you should know the audience need.

a) your purpose b) the time limit c) available material

b) the time limit

• When giving a presentation in front of an audience you should do all of the following except for__?

a) speak loud and clear b) provide handout if needed c) dress professionally d) look at your screen not the audience

a) speak loud and clear

• The key of success is__

a) practice b) preparation c) effort d) both a and b

d) both a and b

• A good presenter should take a well__.

a) good physical appearance b) dressing well c) speak louder

a) good physical appearance

• To become more affective you need to take control of

a) the material b) the audience c) your behavior d) all of the above

a) the material

• ___of a presentation is the most important part

a) beginning b) middle c) end d) none of these

a) beginning

• In beginning you should give firstly

a) your introduction b) summary of a topic c) asking irrelevant questions d) further information

a) your introduction

• A good technique to get your audience attention

a) a statement made to surprise b) asking rhetorical questions c) asking introduction to the audience d) none of these

b) asking rhetorical questions

• What should you give your objectives to the audience

a) aim b) goals c) purpose d) All of These

d) All of These

• All your information should support your

a) purpose b) ideas c) topic d) merits

• A good presenter should

a) sequencing your idea b) manage the time c) clear all the confusion d) all of these

d) all of these

• Keeping the audience attention

a) emphasizing b) summarize the topic c) used bore words

a) emphasizing

• A conclusion should be

a) short and easy b) lengthy c) difficult words d) specific key points

a) short and easy

• Visual involves the audience

a) motivate b) attention c) reinforce idea d) all of these

• How much of the language is made up of verbal language

a) 7% b) 6% c) 2% d) 15%

• 38% message is communication with non verbal

a) vocal b) verbal c) body movement d) gesture

• Body language is included in communication

a) 55% b) 35% c) 25% d) 45%

• facial expression should be

a) aggressive b) shy c) naturally d) bored

c) naturally

• A speaker looks into the eyes of the audience

a) confident b) impatient c) rude d) impolite

a) confident

• The tone of the speaker should be

a) loud b) clear c) low d) soft

• A speech must advance __

a) dishonesty b) negativity c) truth d) aggressiveness

• Which of these doesn’t enhance listening skills?

a) attention b) frankness c) clear perception d) ignoring

d) ignoring

• Using your whole body to communicate is called what?

a) miming b) sign language c) body language d) gesture

c) body language

• Waving is what type of communication?

a) gesture b) body language c) sign language d) body position

• positive gesture are body sihnals that make you look ______.

a) relaxed b) hurtful c) nervous d) arrogant

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• 0% before the text of the outline itself
• 0% key words or phrases to jog the speaker's memory; cues for delivering the speech; statistics and quotations that might be easily forgotten
• 50% help the speaker maintain eye contact with the audience
• 50% your main points are properly balanced; you have adequate supporting materials for your main points
• 0% positioned farthest to the left
• 0% identified by Roman numerals
• 0% contains delivery cues for the speaker
• 100% identified by capital letters
• 100% an outline helps ensure that ideas flow clearly from one to another
• 0% is used to jog a speaker's memory during the speech
• 0% judge whether each part of the speech is fully developed; ensure that ideas flow clearly from one to another; solidify the structure of a speech
• 0% relevant to the speech
• 50% speech title
• 50% written in full sentences
• 0% use a consistent pattern of symbolization and indentation
• 0% attract the audience's attention
• 100% identified by Roman numerals
• 0% labeled as a separate part of the speech
• 100% transitions; the central idea; a bibliography
• 0% help the speaker maintain eye contact with the audience
• 0% an outline helps ensure that ideas flow clearly from one to another
• 0% follow the visual framework of the preparation outline; make sure the outline is plainly legible; keep the outline as brief as possible
• 100% attract the attention of the audience; be brief; suggest the main thrust of the speech
• 0% included in the preparation outline; labeled as a transition, internal summary, etc
• 100% key words or phrases to jog the speaker's memory; cues for delivering the speech; statistics and quotations that might be easily forgotten
• 0% a bibliography; a specific purpose statement
• 0% your main points are properly balanced; you have adequate supporting materials for your main points
• 0% Label the introduction, body, and conclusion
• 0% preparation outline and the speaking outline
• 100% directions for delivering the speech
• 100% contains delivery cues for the speaker
• 0% identified by capital letters
• 0% make sure the outline is plainly legible; keep the outline as brief as possible
• 100% your main points are properly balanced; you have adequate supporting materials for your main points
• 0% attract the attention of the audience; be brief; suggest the main thrust of the speech
• 100% positioned farthest to the left
• 0% located farthest to the left
• 0% written in full sentences
• 0% highlighting of key phrases; words such as "pause"
• 100% help the speaker maintain eye contact with the audience
• 100% attract the audience's attention
• 0% directions for delivering the speech
• 0% includes the quotations a speaker plans to use
• 0% transitions; the central idea; a bibliography
• 100% labeled as a separate part of the speech
• 0% There are two major types of leadership
• 0% Phobias can develop either in childhood or adulthood
• 0% label transitions and internal summaries; state the specific purpose as a separate unit before the outline itself
• 0% speech title
• 100% state main points and subpoints in full sentences
• 0% Smallpox poses a real danger to the United States
• 100% speech title
• 100% includes the quotations a speaker plans to use
• 0% include cues for delivering the speech; write out quotations he plans to use in the speech; follow the visual framework of the preparation outline

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