research paper on financial performance of banks in india

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NPAs and profitability in Indian banks: an empirical analysis

• Santosh Kumar Das   ORCID: orcid.org/0000-0002-2685-3971 1 &
• Khushboo Uppal 1  

Future Business Journal volume  7 , Article number:  53 ( 2021 ) Cite this article

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As financial intermediaries, the commercial banks to a large extent depend on the performance of their lending as a critical source of earning. Due to increasing loan failures, the share of non-performing advances has increased substantially in recent years, thereby adversely impacting their profitability. The paper has examined the NPAs and profitability relationship by estimating the determinants of profitability of 39 public sector and private banks for the time period from 2005 to 2019. Using a set of bank specific and macroeconomic predictors of profitability, we found that NPA has negative impact on the rate of profit of the Indian banks. The study suggests that the banks must reduce their NPAs and operating cost to improve their profitability.

Introduction

Growing incidence of non performing advances or loans can have potential adverse impact on the performance of the banks by squeezing their earnings, thereby reducing their profitability. Typically, a loan or advance becomes non-performing assets (NPAs) when a borrower defaults on the repayment of either the principal amount or unable to serve its debt. An NPA not only makes an asset unproductive, banks also fail to recover the principal capital. On the one hand, the interest earning of the bank declines; on the other side, there is a risk of recovery of principal amount. Falling interest income while directly impacts the profitability of a bank, under recovery of principal capital can result in erosion of bank’s capital base. Beyond a threshold level, the combination of both can potentially affect the stability a bank.

The Reserve Bank of India (RBI) has defined the NPAs as those assets for which principal or interest payment remains overdue for a period of ninety days. The RBI has classified three types of assets within the category of NPAs—substandard assets, doubtful assets, and loss assets [ 24 ]. A substandard asset is one if it remains as an NPA for a period less than or equal to 12 months. Similarly, a doubtful asset is defined as an asset which has remained as an NPA for a period of more than 12 months. In case of loss asset, the loss has already been identified and the amount is not written off. The combination of the above three types of assets forms total NPAs in a bank. The NPAs reduce the profitability of banks due to increase in operating costs and decline in their interest margins [ 7 , 19 ]. Studies have shown that a bank with high level of NPAs generally incurs ‘carrying costs’ on non-performing assets that reduces their profitability [ 4 ]. Also, a rise in NPA is likely to cause adverse impact on the profitability of the banks due to huge amount of provisioning requirements out of operating profits, which acts as a drain on profitability of banks. Thus, provisioning and carrying costs of NPAs act as drain on the profitability of the banks. Berger and Young [ 7 ] examined the relationship between bad loans and bank efficiency. They found that increasing incidence of loan failures forces banks to incur extra operating costs in the form of increased spending on monitoring of such assets and selling off of these loans. The banks are preoccupied with recovery procedures instead of concentrating on expanding their business. Higher the bank operating costs, lower will be the cost efficiency of banks and thus lower will be the profits. Operating costs include wages and salaries of employees and costs of running branch offices. These costs have an adverse impact on profitability of banks [ 30 ].

There are several factors, including non-performance of loans that can potentially affect the profitability of the banks. It can broadly be categorised into the bank specific, and macroeconomic factors. The bank-specific factors include non-performing advances [ 7 , 19 ], deposits [ 20 , 25 ], non-interest income [ 30 ] (Harbi 2019), interest income [ 5 ], operational efficiency [ 1 , 17 ], and capital adequacy [ 6 , 11 ]. The macroeconomic factor includes GDP growth [ 11 , 30 ], rate of inflation [ 9 ], and interest rate [ 8 , 11 , 29 ].

The present paper empirically analyses the impact of NPAs on the profitability of Indian public sector and leading private banks. Accordingly, the determinants of profitability have been estimated. The paper spreads over five sections. The introduction section has provided the background of the paper. The methodology section elaborates on the empirical strategy, data, variables and estimation model. The findings of the empirical exercise have been presented in the results section. In the discussion section, the findings of the study have been discussed. The concluding remarks have been presented the conclusion section.

Literature review

Previous studies, those have examined the relationship between the non-performance of loans and profitability of banks, have overwhelmingly concluded that NPAs have adverse impact on the profitability of the banks. There are several other factors, including NPAs that affect profitability which have been discussed in the literature.

In a study of banking sector of the US, for the period between 1970 and 1976, Martin [ 18 ] concluded that a rise in NPAs hurt the earnings of the banks, which reduces the profitability of banks. Masood and Ashraf [ 19 ] studied 25 Islamic banks from 12 countries from the Middle East, East Asian, African and South Asian regions for the period from 2006 to 2010. They found that non-performing loans negatively affects the bank performance and profitability. Ongore and Kusa [ 21 ] studied commercial banks in Kenya for the period from 2001 to 2010 and found a negative relationship between bank profitability and non-performing loans. Al-Jafari and Alchami [ 2 ] in their study of 17 Syrian banks, from 2004 to 2011, found a negative relationship between credit risk, as represented by loan loss provision, and bank profitability.

Cucinelli [ 10 ] using a sample of 488 listed and unlisted Italian banks over a period from 2007 to 2013 found that an increase in credit risk by either a rise in the non-performing loans ratio or a fall in credit portfolio quality as represented by a rise in loan loss provision ratio leads to banks to decrease their lending activity, which in turn can negatively impact their profitability. Higher NPAs results in lower bank profitability as higher NPAs require increased provisioning which eats into the profits of banks. Duraj and Moci [ 12 ] in their study of studied 16 Albanian banks between 1999 and 2014 found this negative relationship.

A study by Islam and Nishiyama [ 15 ], using data for 259 commercial banks in South Asian countries including India, for the period from 1997 to 2012, found that there is a negative relationship between non-performing loans and bank profitability. Similarly, Hashem [ 14 ] in his study of Egyptian banks for the period from 2004 to 2014 reported that higher loan loss provisions represent higher credit risk and hence lowers asset quality of banks which badly affects bank profitability. Bace [ 3 ] used data for 13,000 deposit taking institutions around the world for the period from 2014 to 2015 and found negative relationship between the NPAs and bank profitability. Similarly, a study by Etale et al. [ 13 ] that investigated the relationship between the non-performing loans and bank profitability for the period between 1994 and 2014, found a negative relationship between the two. Ozurumba [ 23 ], in his study of Nigerian commercial banks, concluded that the non-performing loans had an adverse impact on the profitability of banks for the period between 2000 and 2013. A study by Ozgur and Gorus [ 22 ] using data for Turkish banks for the period from 2006 to 2016 reported a negative relationship between non-performing loans and bank profitability. Previous studies have used the following dependent and explanatory variables for the empirical analysis.

Profitability

In the literature, usually the Return on Assets (ROA) is taken as a proxy for profitability, which measures the percentage of profits that a bank earns with respect to its total assets [ 15 , 17 , 27 ]. We have used ROA as a proxy for profitability as it reflects the average asset value during a fiscal year [ 15 ].

Bank specific determinants of profitability

Net Non-Performing Advances (NNPA) : The higher the portion of income generating assets among total bank assets, the higher would be the interest income of the banks. When NPAs increase, the proportion of interest earning assets falls, which leads to a fall in interest income, and hence ROA declines. Thus, NPAs and ROA have a negative relation; as NPA rises, return on assets (ROA) of banks falls [ 5 ]. Masood and Ashraf [ 19 ] and Berger and Young [ 7 ] have used non-performing loans to total assets as a measure of non-performing assets.

Deposits are the principal and the cheapest source of funds for banks. Therefore, the more deposits a bank collects, higher will be the availability of funds for generating loans and for other profitable uses such as investments, higher will be the bank profitability. Thus, a positive relationship between deposits and profitability is expected [ 20 , 25 ].

Non-interest income

The non-interest income is the income of banks from sources other than interest bearing assets. It is an indicator of bank’s off-balance sheet business and fee income, that is non-traditional activities. Non-interest income consists of commission, service charges, and fees, guarantee fees, net profit from sale of investment securities, and foreign exchange profit. Higher the bank’s non-interest income, higher will be the profits [ 30 ] (Harbi 2019). We have used the ratio of non-interest income to total income as the variable for non-interest income.

Interest Income: Net Interest Margin (NIM)

Interest income is the difference between the interest rate a bank pays to its depositors and the interest rate it charges to its borrowers. It is measured as a ratio of Net Income to Total Assets. NIM represents income of the banks from its ‘core lending business’. NIM is adversely affected by NPAs, because when an asset becomes an NPA, it stops generating interest income and hence, interest earned by banks reduces, while the bank still has to pay interest on deposits [ 5 ]. The profitability of a bank increases with increase in net interest earning.

Capital adequacy

High capital reserve requirement leads to higher profitability for banks because of lower costs of financial risk for banks. Lower financial risks attract higher deposits and boost the banking busies, thereby leading to higher rate of profit. Several studies have found a positive relation between capital and profitability of banks [ 1 , 6 , 11 , 19 ] (Harbi 2019). We have used Tier 1 capital ratio as prescribed by the Basel Committee as the variable for capital adequacy.

Operating costs

It is the total amount of wages and salaries of bank employees and the cost of running branch office facilities. Higher the operating costs, lower will be the profits. Sufian and Habibullah [ 30 ] used the ratio of overhead expenses to total assets as a measure of overhead expenses. Al-Homaidi et al. [ 1 ] used ratio of operating expenses to interest income as a measure of operating efficiency and argued that lower the ratio, higher will be the management efficiency and higher will be the profits of banks, whereas Kohlscheen et al. [ 17 ] took the ratio of operational expenses to gross revenues as the measure of operating efficiency.

Macroeconomic determinants of profitability

Gdp growth rate.

It is the value of all final goods and services produced in a country in a given period of time. During higher economic growth, profitability of banks would be higher because it encourages banks to lend more and charge higher interests [ 11 , 30 ].

It is the rate at which general price level of goods and services rises and the purchasing power of currency falls. Studies have found that profitability of banks will be higher with inflation. It has been used by prior studies on banks’ profitability [ 1 , 9 , 11 , 19 ].

Interest rate

There has been mixed evidence with respect to the relationship between interest rate and profitability. Low interest rates along with stiff competition among banks put pressure on interest margins of banks and hence negatively affect bank profitability (Trujillo-Ponce 2013). Studies such as Demirguç-Kunt and Huizinga [ 11 , 29 ], Bourke [ 8 ] have found a positive relationship between interest rates and bank profitability. The repo rate has been used as it reflects the lending rate of banks.

There are very few studies that cover current phase of NPAs with the revised definition while analysing the NPAs and profitability in Indian banks. The present study not only covers the recent phase of NPAs crisis, but also covers the time period with revised or new definition of NPAs. The definition of NPAs in the present study follows uniformity.

In this study, we have drawn a sample of 39 scheduled commercial banks, out of which 20 are Public sector Banks (PSBs) and 19 are domestic private banks. As per the recent data, these 39 banks constitute more than 90 percent of the banking operation in terms of assets, and close to 95 percent in terms of deposits and credit disbursement in India. In case of Public Sector Banks (PSBs), the overall management responsibility lies with the Government, as it remains the majority stakeholder. The PSBs are governed by specific acts (banking acts) passed by the parliament. On the other side, the private banks are registered under the Companies Act and governed as per that act. Their management lies with the majority promoters or shareholders. In terms of NPA volume, it is largely the PSBs and some private banks that have been badly affected by the NPA crisis. Few small private banks were dropped from the analysis due to unavailability of data. The time period of the study is from 2005 to 2019. The period of the study has been chosen as the definition of NPA underwent a change in 2004, and the NPA data from 2005 onward follow uniformity with the new definition. Annual data for the sample of 39 banks was collected from a Reserve Bank of India (RBI) publication—Statistical Tables Relating to Banks in India. The bank specific determinates or factors that potentially explain the profitability of banks were obtained the above report. The data for macroeconomic variables were collected from the Handbook of Statistics on Indian Economy—a publication of the RBI.

In this study, we have estimated the determinants of profitability of Indian Scheduled Commercial Banks. The dependent variable is profitability, which is determined by a set of bank specific and macroeconomic factors (Table 1 ). In the study, the Return on Assets (ROA) has been used as the variable for profitability. In literature, the ROA is widely used as indicator or proxy for bank profitability. It is an appropriate indicator of profitability, as it measures the earnings of a bank in relative to its total assets. Therefore, it has been used as the dependent variable. We have used the following bank specific explanatory variables like Net NPA, total deposit, interest income, non-interest income, operational efficiency and capital adequacy. The study has used the following macroeconomic predictors of bank profitability—economic growth, inflation and interest rate to estimate the determinants of profitability.

To understand how NPAs impact the profitability, we have estimated the determinants of profitability of Indian scheduled commercial banks. We have employed the panel data estimation procedure to estimate the factors that have affected the profitability of banks in India. The following functional relationship has been employed to analyse the determinants of profitability.

where i  = bank, 1,….0.39, and t  = time, 1,….,15. \({\varepsilon }_{i,t}\) is the error term.

In the above equation, six bank specific factors and three macro-economic factors combined determine the profitability of a bank. In the paper, we have employed both the fixed and random effect approach to estimate the determinants of bank profitability. By using fixed effect (FE) model, the impact of variables those are time variant can be analysed. The FE estimation also controls for all time invariant heterogeneity among the sample banks. It therefore is likely to produce unbiased coefficient estimates due to omitted time invariant characteristics [ 31 ]. The general form of the fixed effects model can be expressed in the following equation [ 32 ].

In Eq. ( 2 ), the dependent variable ‘profitability’ is \({P}_{i,t}\) for i-th bank and t -th year. The dependent variable \({P}_{i,t}\) is determined by a set of exogenous regressor that includes both the bank specific and macroeconomic variables, \({X}_{i,t}\) , for i -th bank and t -th year; and \(\beta s\) are model parameters. Beta value in regression is the estimated coefficients of the independent or explanatory variables. It indicates a change in the dependent variable as a result of a unit change in explanatory variables keeping other independent or explanatory variables constant. The unobserved individual bank effect is \({\mu }_{i}\) , and the random error is, \({u}_{i,t}\) .

Unlike the fixed effects model, in the random effects (RE) model, it is assumed that the error term is uncorrelated with the explanatory variables. It allows the time invariant variables to act as similar to the predictors in the model. The benefit of RE is that the inferences can be generalised, beyond the sample drawn in a model [ 31 ]. The general form of the RE model can be expressed in the following equation [ 32 ].

In Eq. ( 3 ), the random error, \({\varepsilon }_{i,t}\) is with in entity error term and \({u}_{i,t}\) is between entity error term. \(\mu\) is the bank specific random effect. Random effect model assumes that the unobservable individual-specific effects (unobserved heterogeneity) are distributed independently of the explanatory variables or independent variables. More clearly, it assumes that the unobserved heterogeneity is uncorrelated with each explanatory variable across in all time period. Then, if the random effect model is significant, it indicates that the unobserved individual (cross-sectional) effects are uncorrelated with all the explanatory variables across all time-period.

The following fixed effects (FE) model has been estimated to analyse the determinants of profitability.

where i  = bank, 1,….0.39, and t  = time, 1,….,15.

In Eq. ( 4 ), the dependent variable is \(\text{ROA}_{i,t}\) . It is determined by a set of exogenous regressors that includes both the bank specific and macroeconomic variables. The unobserved individual bank effect is \({\mu }_{i}\) , and random error is \({u}_{i,t}\) . It is assumed that the set of explanatory variables is uncorrelated with the error term \({u}_{i,t}\) , and the error term is normally distributed, \({u}_{i,t}\) ~ N (0, \({\sigma }_{u}^{2}\) ), where \({\sigma }_{u}^{2}\) is > 0.

We have estimated the following random effect (RE) model to analyse the determinants of profitability in Indian scheduled commercial banks.

The descriptive statistics of the variables that has been used in the estimation of determinants of profitability is presented in Table 2 . The descriptive statistics of both the dependent and explanatory variables for the time period between 2005 and 2019 is presented in the form of mean, standard deviation, minimum and maximum. The results show that the return on profitability (ROA) ranges from − 5.49 to 2.13, with a mean ROA value of 0.65. Similarly, the minimum and maximum values of the explanatory variables range low to high. The mean and standard deviation values of the variables suggest that there is variation between the two.

The correlation matrix with correlation coefficients of the variables used is presented in Table 3 . The results suggest that there is no multicollinearity problem in the data. The results show a negative association of ROA with NNPA and CapT1. The rest of the explanatory variables exhibit positive association with ROA.

We have estimated both the fixed effect (Eq.  4 ) and random effect (Eq.  5 ) models to analyse the determinants of profitability in Indian scheduled commercial banks. The estimation result of the FE model shows that there is an inverse relationship between the rate of profit (ROA) and non-performing loans (NNPA), and the association is statistically significant (Table 4 ). Non-interest income (NII), interest income (II), capital adequacy (CAPT1) and GDP growth (GDPGr) are found to be positively associated with the rate of profit (ROA). The estimates are found to be statically significant. Ratio of operating cost to interest income (OCTII) shows negative relationship with profitability (ROA). The other macroeconomic variables like rate of inflation and interest rate show negative and positive associations, respectively. However, their association is not statistically significant.

The regression estimates of the RE model also give a similar result (Table 3 ). NPAs and operating cost (OCTII) are negatively associated with the rate of profit (ROA). Their relationship is statistically significant. On the other side, deposit (lnTD), non-interest income (NII), interest income (II), capital adequacy (CAPT1) and GDP growth (GDPGr) exhibit positive association with profitability (ROA). Their association is statistically significant. The other two macroeconomic explanatory variables, the rate of inflation and interest rate exhibit negative and positive associations, respectively. While total deposit was found to be significant in RE, it is found to be insignificant in FE model. In order to arrive at an appropriate test between FE and RE, the Hausman test was conducted. The results of Hausman test suggest that the RE estimate will be appropriate for the sample as the ‘ p ’ value is greater than 0.05 (Table 5 ).

In this paper, we have examined the impact of NPAs on the profitability of Indian banks. Using set of bank specific and macroeconomic variables, we have estimated the determinants of profitability of 39 commercial banks in India. The estimation result suggests that growing incidence of NPA is likely to reduce the profitability of the banks considerably. Results also suggest that increase in operating cost has negative impact on the profitability in Indian banks. The negative association between profitability (ROA) and NPA (NNPA); and profitability (ROA) and operating cost (OCTII) is statistically significant. The results show that there is a positive relationship between profitability (ROA), and interest earning (II) and non-interest earnings (NII). Their association is found to be statistically significant. The results further show that the volume of deposit (lnTD) is positively associated with the profitability (ROA). As financial intermediaries, commercial banks largely relay on interest earnings as their major source of income. In order to boost up their interest earnings, the banks must reduce their NPA volumes. The result suggests that Indian banks must reduce NPAs and operating cost in order to enhance their profitability.

The findings of the empirical estimation are similar to the findings of the studies by Kannan et al. [ 16 ], Sensarma and Ghosh [ 26 ], and Sinha and Sakshi [ 28 ]. A study by Kannan et al. [ 16 ], using data for 86 Indian banks, for the period from 1995–96 to 1999–2000 found that banks with higher NPAs have relatively lower profit margins. A study by Sensarma and Ghosh [ 26 ] of Indian commercial banks, for the period from 1997–98 to 2000–01, reported that a rise in NPA adversely affects the interest margins for banks and hence reduces bank profitability. Similarly, Sinha and Sakshi [ 28 ], in their study of 42 Indian commercial banks for the period from 2000 to 2013, found that higher credit risk, as measured by provision non-performing assets, negatively impacts bank profitability. Analysing NPAs in 46 Indian commercial banks from 2007 to 2014, Bawa et al. [ 5 ] found a negative relationship between NPAs and return on assets.

The paper has empirically estimated the factors that determine the profitability of Indian scheduled commercial banks, in order to understand the relationship between increasing non-performing advances and the rate of profit. The determinants of profitability have been estimated by taking a set of bank specific and macroeconomic explanatory variables. From the panel data estimation of 39 Public Sector and private banks, we found that the increase in non-performing advances has negative impact on the rate of profit. Operating cost is also found to be negatively associated with profitability. The estimates of both the FE and RE model suggest that non-interest income, interest income, capital adequacy and GDP growth rate have positively contributed to the rate of profit of the Indian banks. Given that, banks to a large extent depend on the performance of their loan assets as a critical source of income and profit, the rising NPAs is a cause of concern. It on the one hand reduces their interest earning and on the other side also affects their future deposits and increases their operating cost as the cost of recovery of NPAs will go up. The study suggests that the banks must reduce their NPAs and operating cost to improve their profitability.

Limitation of the study and future research avenues

The findings of the study are based on a sample of banks that mostly covers the PSBs and the private banks, covering the time period from 2005 to 2019. Though data for the year 2020 are available, it could not be incorporated due to recent bank mergers in India. Between 2020 and 2021, several mergers took place within the Public Sector Banks (PSBs). Post-merger, the number of PSBs has declined from 20 to 12. While it would be interesting to include the mergers into the empirical analysis, however one year is a too short time period to make any meaningful conclusion. The effect of merger in the analysis of NAPs and profitability of banks can be studied in future, with the availability of data for a longer time period.

Availability of data and materials

The data that support the findings of this study are collected from public domain resources. It is available at https://dbie.rbi.org.in/DBIE/dbie.rbi?site=publications [RBI publications/database on Indian economy].

Abbreviations

Non-Performing Assets

Gross Domestic Product

Fixed Effects

Random Effects

Reserve Bank of India

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Acknowledgements

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The paper is drawn from a research project “Performance of India’s Banking Sector: A Critical Focus on Non-Performing Advances (NPAs)”, funded by the Indian Council of Social Science Research under ICSSR-MHRD IMPRESS Scheme. The funding body has NO role in designing of the study, analysis, interpretation of the data and in writing. The research paper/study has been designed and prepared by the authors.

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Both the authors have contributed in completing the research paper/study. The paper was conceptualised by SKD. The structure of the paper was prepared by SKD in consultation with KU. KU largely contributed to the literature section and data collection. Estimation and analysis were done by SKD. Both the authors have contributed to the methodology section. Both the authors have read and approved the final manuscript.

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Das, S.K., Uppal, K. NPAs and profitability in Indian banks: an empirical analysis. Futur Bus J 7 , 53 (2021). https://doi.org/10.1186/s43093-021-00096-3

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Received : 17 December 2020

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DOI : https://doi.org/10.1186/s43093-021-00096-3

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Vithalbhai, Vasani S. "Financial Performance of Banks in India: a Study of Selected Private Sector Banks." Journal of Advanced Research in Economics and Administrative Sciences , vol. 1, no. 1, 2020, pp. 45-52.

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Purpose: This study aims to evaluate the performance of selected private sector Banks in India. The aim is also to study the profitability performance of these selected banks. Approach/Methodology/Design: Eight private Banks were selected as a sample for the study. The statistical tools employed in the study include Minimum and Maximum Net Profit Ratio, Descriptive Statistics and One-Way ANOVA test for the evaluation of performance of Banks. The period for the study is from 2011-12 to 2018-19, and this study is totally based on secondary data. Findings: The results of the study reveal that there is a significant difference of Net Profit of the selected banks. The financial performance of HDFC Bank is continuously in a good condition due to the high profit earned and the proper management that is employed. The results indicate that Yes Bank is in a deteriorating financial position because of governance issues, false assurance to customers, non-serious investors, non market-led revival in sight, outflow of liquidity, and non-disclosure practices. Axis Bank and ICICI Bank are slowly declining within the market. Jammu and Kashmir Bank suffered losses in the year 2016-17 due to the tune of Rs 16,000 crores during the five months long unrest in the Kashmir valley. Practical Implications: In today's scenario, most of the banks have more Non-Performing Assets. Due to this condition, many banks go to liquation and merger/acquisition. This paper attempts to examine the current conditions of selected private sector banks in India, assisting in presenting statistical analysis that will be of use to investors as well as management teams of the banks. Originality/value: Nowadays, Banking sector is one of the Fastest growing sectors and huge funds are invested in banks. The banking system is becoming more complex and therefore there is a strong need to evaluate the performance of the banks. The originality in this study lies in the attempt to provide up-to-date assessment of eight top banks in India.

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FINANCIAL PERFORMANCE OF SELECTED PUBLIC SECTOR BANKS IN INDIA

2020, JOURNAL OF ORIENTAL RESEARCH

Purpose: The paper aims to analyse the financial performance of selected public sector banks in India. Design/methodology/approach: The researchers have chosen ten public sector banks for the study. To analyze the financial performance, researchers have selected seven key financial ratios viz. Return on Assets, Return on Equity, Financial Return, Financial Cost, Financial Margin, Net Margin, and Operating Profit Margin. And to ascertain the relation among the financial ratios mentioned above, researchers have calculated the correlation. Findings: Public sector banks have an average financial return of 7.26, financial cost of 5.08 and the difference between these two is reflected by the average financial margin of 2.19 (rounded off), which infers that public sector banks are contributing 2.19 % of their total assets to meet the non-operating expenses. However, net margin settles that non-operating expenses of PSBs are very high as they have negative average net margin during the study period. Originality/values: Researchers have selected ten public sector banks for the study and required data have been collected from annual reports of each selected bank for a period of five years i.e.2015 to 2019.

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