hospitality and tourism assignments

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Lesson Plan: Exploring Careers in Hospitality and Tourism

Description.

In this lesson, students will explore careers in the hospitality and tourism industry and research skills, education, abilities, and work activities for a specific career.

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What is hospitality?

Hospitality means extending a welcome to guests or offering a home away from home, and the word is derived from the Latin word “hospes” meaning host, visitor or stranger. The hospitality and tourism industry is a vast sector that includes all the economic activities that directly or indirectly contribute to, or depend upon, travel, tourism and hospitality.

This industry sector includes:

• Hotels & Resorts
• Restaurants & Catering
• Night Clubs & Bars
• Travel & Transportation
• Spas & Wellness
• Cruise Liners & Bus tours
• Cultural & Sports
• Business Administration (events, communication, customer experience, and many more )

Bachelor of Science in International Hospitality Management

Discover the EHL Bachelor's program meticulously crafted by our Hospitality Management School to meet the evolving needs of the hospitality and tourism industry.

Our curriculum strikes a balance between hands-on experience, academic excellence, and business acumen. It also provides a unique opportunity for students to study in two premier locations: Switzerland and Singapore.

Immerse yourself in practical courses, workshops and two six-month internships, providing real-world insights aligned with industry demands.

The History of Hospitality & Tourism 

Hospitality is one of the oldest businesses, going way back to the innkeepers and taverns of biblical times. Tourism, on the other hand, is a more recent invention which began in Europe, with Switzerland being one of the first countries to develop special accommodation and services for travelers. 

In the late 1800’s, the concept of leisure tourism and hospitality spread across Europe, bringing flocks of wealthy travelers to Switzerland. It began with visitors seeking cultural and natural exposure on guided tours in the Swiss Alps, train rides and wellness tourism. Palace-style hotels, thermal baths and ski resorts became icons of luxury tourism in Switzerland.

This new generation of wealthy guests had higher expectations for comfortable accommodations, convenient services and fine dining. The leisure travel phenomenon gave birth to hospitality management schools: EHL was founded as the first hotel management school in 1893 in Lausanne, and it has pioneered in hospitality management education since then.

Hospitality is one of the most resilient, adaptable and dynamic industries on the planet. It is an industry of constant change, where technology and innovation are being integrated to improve the guest experience.

What is Tourism and Hospitality Management?

Careers in hospitality management.

Hospitality management is a broad career field that provides many opportunities for international career progression. In the core of the hospitality industry alone (hotels, events, restaurants, etc.) graduates with a hospitality degree can become managers in a variety of departments and sectors, or choose to specialize in one area.

The career paths are as diverse as the industry, and with so many new hospitality concepts and innovation changing the industry, the career paths will continue to grow and evolve with technology and trends of the 21st.

Hospitality education at EHL teaches students to love learning because it takes a scientific approach that sparks curiosity and involves the five senses. 

What are Hospitality Management Skills?

Studying at ehl, the world's 1st hospitality management school.

In the field of hospitality management, customer satisfaction is key, and the primary goal is to ensure the best customer experience possible. Therefore, hospitality management courses teach both professionally-focused hard skills (room pricing, cost-control, accounting, scheduling, etc. ) and soft skills which are related to how one acts, and interacts in a professional environment.

Training for soft-skills is critical to succeed in the 21st century: critical thinking, agility and adaptability, effective communication, imagination and curiosity: these are all skills students develop at EHL in our hospitality management courses and degrees.

#hospitality-industry

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Hospitality And Tourism Management Assignment Help

Nowadays Hospitality, Tourism and Travel Management are acquiring a large part of the professional world. And this is the foremost reason that students love to pursue their graduation as well as post-graduation this field.

Some of the scholars who are fanatical about Hospitality and Tourism Management, they are setting up their own business. Hence, at present, the hospitality sector is a successful industry.

Being a Hospitality Management student you should be aware of the fact that how crucial excellent customer service is to build a potent relationship with the customer.

In this competitive market, even a slight infirmity can distract them. This is the reason, academic projects are so important. Based on your hospitality and tourism project the recruiters will appoint you. Also, your assignment and project marks can help you to boost up your academic grades.

So these assignments plays an important role, however, due to some prevailing issues like lack of time, poor knowledge and bad composing skills, the students are unable to perform well in the assignment, hence fall off achieving good grades! No worries, we are always there to help you with our qualified academic writer.

They have sound knowledge of accommodation, hotels, floaters, inn, motels, service apartments and resorts. And there are expert in tour operations, leisure centers and travel agents and too.

An Overview of Hospitality and Tourism Management

Tourism and Hospitality industry is growing with rapid pace globally. In a few countries like Germany, France, Switzerland, etc tourism contribute high to the countries’ economy. Every year more than 2 billion people travel across the globe and the counting keeps on increasing year by year.

In Tourism and Hospitality Management course, students are not restricted to a particular area; also, they need to the various sector and posses the knowledge on tourism, handling customers, managing accommodation preparing and serving food for tourists and many more areas.

The students who are acquiring hospitality and tourism degree are likely to find jobs in hotels, casinos, restaurants and other food and beverage companies.

There are plenty of universities and colleges offering different types of courses for students, who are interested in exploring and learning new areas of hospitality and tourism industry.

Mainly, the demand for Tourism courses is raised with an increase in the number of tourists. With many people travelling globally, hospitality is increasing day by day.

Various subjects that are required in tourism and hospitality include travel, educational tourism, ecotourism and medical tourism. Through this course, students would get a chance to learn how to manage tourists and offer them spotless services so that the tourists would love to come again and recommend the same to others as well.

Different branches of hospitality and tourism that have grasped the attention of scholars to pursue the course. Students require assistance in completing their academic assignments in the areas to stand out in their academic career.

• Medical Tourism Assignment Help

The rapid increase in technology is motivating people to visit various destinations globally, especially to the urbanized countries to learn and take benefit of their technology services and product.

Our Tourism and Hospitality assignment help specialist have rich experience to craft your assignment that would make you stand out from your co-students and lecturers.

Scholars who pursue this course are more likely to get a job in restaurants, hotels, casinos, resorts and another catering sector. Additionally, these people also deal with various tourists humbly and make them feel hotels or resorts like home. You will learn how to develop a strong relationship between visitors for accommodation.

Our Tourism and Hospitality dissertation help writers work round the clock to provide you with the best quality assignment help.

• Dark Tourism Assignment Help

This is the rare and unique type of tourism, commonly travelled by the people who love to serve the culture. The dark tourism is about travelling the places which are flat to natural disasters and where the war usual took place to help the fatalities.

If you looking for someone who can help you with your assignment, then you are the right place our experts are 24*7 available to get the assignment done before the promised date and by obeying the university standards of writing.

• Ecotourism Assignment Help

This tourism has tempted the tourists from every cranny and alcove of the world to visit and know more about the ecological concerns and cultural heritages. If you require any help in assignment, you can contact our all assignment experts team.

We, Tourism and Hospitality writing services are here to complete the assignments on time and as well help you to gain excellent scores.

 Career options offered by Tourism and Hospitality Management course

Here I had enlisted different career opening which you can avail after Tourism and hospitality management course.

• Accommodation manager

The responsibility of accommodation is to deal with HR related to hospitality issues, train new hospitality staff, budget, control finance and maintain good communique with staff.

• Hotel manager

The responsibilities of this role include much functionality such as plan accommodation, maintain financial report, take care of all hotel services, set and achieve monthly targets, train and monitor the progress of the trained and deployed staff and recruit.

• Fast Food restaurant manager

Day by day fast food centers are rapidly increasing across the globe. With the increasing demand for fast food, has raised the opportunity of jobs like Restaurant manager. The main responsibilities of this manager are:

• Operations management
• Manpower management
• Finance management
• Event Organizer:

Event organizer takes care of all the preparations of hosting a cultural and political event. There are various activities which are done under the supervision of an event organizer. Few of them are:

• Manage the budget of the event
• Ensure the safety of the people visiting the event
• Arrange entertainers for the event

What makes us the foremost Hospitality and Tourism Assignment Help Service Provider?  

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Tourism & Hospitality assignment help traits offered by our experts

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Assignment samples crafted by our experts have been uploaded on our official website. You can download these PDF samples with ease and read them to get an idea about the quality of the content and solution offered provided by our writers.

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Our order submission process is very easy, quick and secure. Initially, you need to fill up the order form and you will receive immediately quote after the form submission. For the order confirmation, you need to process the payment.

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Generally, we accept payment via PayPal. But we also accept payment via bank transfer or debit or credit card.

• The pool of expert writers

Most of our experts and specialist are pass out from recognized universities and have keen knowledge about the Tourism and hospitality industry. Our writers offer the assignment which matches with university standards and also helps you to achieve good grades. From research to quote style, we take complete care of everything and ensure that the final results are wonderful.

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Our team works hard to help students in their assignments

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Hospitality & Tourism Assigned Work

Hospitality & tourism 110, assigned work list, course outline.

For Potato Harvest students: If you have any questions or assignments to submit, email them here: [email protected]

Don't forget to make frequent saves to avoid lost work!

Discover Tourism web site - Tourism Occupation videos & video worksheets .

Hospitality Marking Guide is here .

Portfolio Assignments:

Portfolio Assignment #1 - Go to your computer workstation and make a comprehensive list of tourist attractions for New Brunswick. We will be using this list for another assignment later in the course. Use MSWord to make the file and save it in your HT110 folder in your home drive with the filename, Tourist Attractions. Here is a link that will help with this assignment. Feel free to use other web sites or paper resources from the class as well. Value 20.

Portfolio Assignment #2 - Make a tourist map of New Brunswick using chart paper provided by the teacher. Use colours for more marks. Make an accurate map of NB, include rivers, towns, cities, provincial parks, provincial Visitor Information Centers, golf courses, scenic routes, your list of tourist attractions from Portfolio Assignment #1 and include a legend & title. You have the choice of working in pairs or on your own. Value 20.

Portfolio Assignment #3 - You are traveling to your "Dream Destination"! You are to completely research the location. Plan a 7-day, any season, vacation for a couple or a family of four or a group traveling together. Individual Dates for Presentations will be posted on the calendar on my web page. Remember you will need to pre-empt regular class work in order to complete this assignment depending on when you are scheduled to present. Directions for the assignment are here .

Work List: (Only do the ones I say!)

GCO 1: Introduction to the Hospitality and Tourism Industry

- NB Tourism Sites Internet Scavenger Hunt Activity - Use the internet or others sources from the class to answer the questions from the activity sheet link.

- Explore each of the internet links from the Hospitality & Tourism Web Sites section, down below.

- Complete the tourism career activity sheet .

- Complete the Current Event assignment for tourism.

- Complete the New Brunswick Study worksheet .

- Prepare a poster to illustrate the Recipe for Happy Tourists. ( Notes )

- Explore a timeline of lodging, travel or food and beverage throughout the ages. (Roman Era, Middle Ages, 17th – 19th Century, 20th Century.)

- Create a word search puzzle or game using tourism-related terms.

- Complete the PAM project .

GCO 2: Identify Tourism as it Relates to the Atlantic Region

- Create a brochure, placemat or other visual format to promote local tourism. Use MS Publisher, MSPowerpoint or another graphic program to create your brochure or placemat.

- Create a presentation or poster based on the eight sectors of tourism. Students may develop a presentation of all sectors or a collage of all eight sectors as a poster. See 8 sectors below.

- 8 Sectors of the Hospitality & Tourism Industry

- Start working on Portfolio Assignment #3. Schedules will be posted on my calendar on my teacher page.

GCO 3: Demonstrate an understanding of marketing strategies, trends and technology as it relates to hospitality and tourism

GCO 4: Identify the eight sectors of the hospitality and tourism trade

- Create a timeline for one of the eight sectors of the Hospitality & Tourism industry.

GCO 5: Demonstrate career opportunities in hospitality and tourism.

Hospitality & Tourism Web sites:

Tourism Industry Association on New Brunswick

Heritage Canada Foundation on-line

Information about tourism is available at www.gnb.ca/cnb/nb/nb-e.asp

Canadian Tourism Human Resource Council

Canada Heritage Foundation

Salt Scapes - Canada's East Coast Magazine

NB Tourism Site

General Information on New Brunswick

Information on Tourism is available on-line

Natural Resources Canada - The Atlas of Canada maps

Irish Canadian Culture Association of New Brunswick

On-line Hospitality & Tourism Courses.

General Information on Tourism here

Newfoundland & Labrador

On-line videos of careers related to hospitality and tourism

Career opportunities in tourism

General information about careers

Final Project:

You will not be using any more class time to work on previously assigned work. You can schedule time with me in the morning, at noon or after school to work on missed previously assigned work. I will need you working on the final project during class time as I do the bulk of my assessing then.

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High Introduction to Hospitality & Tourism

Number of credits, estimated completion time.

2 segments / 32-36 weeks

Earliest Start Date

Description

How would you like to be a part of the world’s largest industry, with the potential to make a lot of money and take advantage of perks like flight upgrades, free hotel rooms, and free food? Welcome to the “industry of fun,” Hospitality and Tourism. This course is the first in a series to dive into the numerous career avenues and business opportunities of the hospitality and tourism industry. You will learn about segments such as airlines, hotels, and cruise ships, as well as customer service and selling techniques. The course will prepare you to launch your career in hospitality and tourism, with projects and take-aways that you will be able to use immediately to help you land your dream job.

Follow the link below for the Department of Education Career & Technical Education Curriculum Frameworks:

https://www.fldoe.org/academics/career-adult-edu/career-tech-edu/curriculum-frameworks/

Topics and Concepts

Module 01: Industry of Fun

• Introduction to the Industry of Fun
• World’s Largest Industry
• Perks of the Job
• Learning the Lingo
• Finding Your Niche

Module 02: Planes & Trains & Cruise Ships

• Airline Industry
• Roads & Rails & Skies
• Floating Vacations
• Work & Play
• Travel Itinerary

Module 03: Be Our Guest

• Hotels and Lodging
• Making Lodging Profitable
• Safety and Sustainability
• Food Factor

Module 04: Your Customer Is Always Right

• Guest Experience
• Pre-Arrival

Module 05: Smarketing

• Marketing Mix
• Find the Customer
• Find the Tools
• Find the Words
• Make the Sale

Module 06: All Hands on Deck

• Making Yourself Presentable
• Getting the Job
• Five Star Employees
• It Takes a Team
• Work Ethics

Grading Policy

Besides engaging students in challenging curriculum, the course guides students to reflect on their learning and evaluate their progress through a variety of assessments. Assessments can be in the form of practice lessons, multiple choice questions, writing assignments, projects, research papers, oral assessments, and discussions. This course will use the state-approved grading scale. Each course contains a mandatory final exam or culminating project that will be weighted at 20% of the student’s overall grade.***

***Proctored exams can be requested by FLVS at any time and for any reason in an effort to ensure academic integrity. When a proctored exam is administered to assess a student’s integrity, the student must pass the exam with at least a 59.5% to earn credit for the course.

Communication Policy

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Courses subject to availability.

Pursuant to s. 1002.20, F.S.; A public school student whose parent makes written request to the school principal shall be exempted from the teaching of reproductive health or any disease, including HIV/AIDS, in accordance with the provisions of s. 1003.42(3). Learn more about the process and which courses contain subject matter where an exemption request can be made.

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101 tourism and hospitality dissertation topics and titles.

• Dissertation

Choosing the right dissertation topic in the field of tourism and hospitality can be a daunting task. Your dissertation represents a significant milestone in your academic journey, so it’s essential to select a topic that not only interests you but also contributes to the field’s knowledge. To help you get started, we’ve compiled a list of 101 dissertation topics and titles in tourism and hospitality. Let’s explore a wide range of possibilities to inspire your research.

Sustainable Tourism:

• “Assessing the Environmental Impact of Eco-Tourism in Remote Areas.”
• “Promoting Sustainable Tourism in National Parks: A Case Study.”
• “The Role of Local Communities in Sustainable Tourism Development.”
• “Evaluating the Effectiveness of Green Certification Programs in the Hotel Industry.”
• “The Influence of Climate Change on Tourism Patterns and Adaptation Strategies.”

Cultural and Heritage Tourism:

• “Heritage Tourism’s Role in Cultural Preservation and Economic Development.”
• “The Impact of Cultural Festivals on Destination Attractiveness.”
• “Dark Tourism: Exploring the Motivations and Impacts of Visiting Sites of Tragedy.”
• “Reviving Cultural Tourism through Digital Storytelling and Augmented Reality.”
• “Cultural Appropriation and Its Effects on Indigenous Tourism.”

Hospitality and Hotel Management:

• “Service Quality and Customer Satisfaction in Luxury Hotels.”
• “The Role of Technology in Enhancing Guest Experiences in the Hospitality Industry.”
• “The Challenges of Managing a Multigenerational Workforce in the Hotel Sector.”
• “The Impact of the Sharing Economy on Traditional Hotels.”
• “Sustainable Practices in Hotel Management: A Comparative Study.”

Destination Marketing:

• “The Role of Social Media in Destination Marketing and Visitor Engagement.”
• “Crisis Management in Destination Marketing: A Comparative Analysis.”
• “Branding a Destination: Strategies and Challenges.”
• “The Impact of Film Tourism on Destination Popularity.”
• “Emerging Trends in Destination Marketing: Leveraging Virtual Reality and Gamification.”

Tourism and Technology:

• “The Influence of Augmented Reality on Museum Visitor Experiences.”
• “Blockchain Technology in Tourism: Opportunities and Challenges.”
• “The Use of Big Data Analytics in Predicting Tourist Behavior.”
• “The Role of Artificial Intelligence in Personalizing Travel Recommendations.”
• “Online Travel Agencies vs. Traditional Travel Agents: A Comparative Analysis.”

Cruise Tourism:

• “Cruise Tourism and Its Economic Impact on Port Cities.”
• “Sustainability Practices in the Cruise Industry: Case Studies.”
• “Cruise Ship Safety and Emergency Preparedness: Lessons from Incidents.”
• “The Growth of Expedition Cruising and Its Impact on Ecotourism.”
• “Cruise Itinerary Planning and Destination Development.”

Culinary and Food Tourism:

• “Food Tourism and Destination Branding: The Case of Culinary Capitals.”
• “Gastronomic Tourism: Trends, Motivations, and Impacts on Local Economies.”
• “Culinary Tourism and Sustainability: Reducing Food Waste in Restaurants.”
• “The Role of Food Blogs and Social Media in Shaping Food Tourism.”
• “Authenticity in Food Tourism Experiences: A Cross-Cultural Perspective.”

Wellness Tourism:

• “The Market Potential of Medical Tourism: A Case Study of Destination.”
• “Spa Tourism and Its Impact on Mental and Physical Well-Being.”
• “Yoga and Wellness Retreats: Motivations and Experiences of Participants.”
• “Mindful Travel: The Convergence of Tourism and Wellness.”
• “Holistic Approaches in Wellness Tourism Management.”

Event Management:

• “Sport Tourism and Mega Events: Economic Impacts and Legacy Planning.”
• “Music Festivals and Destination Attractiveness: A Comparative Analysis.”
• “Sustainability Practices in Event Management: Best Practices and Challenges.”
• “The Role of Sponsorship in the Success of Sporting Events.”
• “Crisis Management in Event Tourism: Case Studies and Strategies.”

Accessibility and Inclusivity:

• “Accessible Tourism for People with Disabilities: Challenges and Solutions.”
• “LGBTQ+ Tourism: Inclusivity and Marketing Strategies.”
• “Senior Tourism: Tailoring Services to the Aging Population.”
• “The Role of Cultural Competence in Ethnic Tourism.”
• “Accessible Tourism: Improving Infrastructure and Services.”

Rural and Nature Tourism:

• “Rural Tourism and Sustainable Development in Agriculture-Based Communities.”
• “Adventure Tourism and Its Influence on Environmental Conservation.”
• “Birdwatching Tourism: A Growing Niche Market.”
• “Agritourism: Connecting Visitors to the Farming Experience.”
• “Eco-Friendly Accommodations and Their Role in Nature Tourism.”

Marketing Strategies:

• “The Impact of Social Media Influencers on Travel Decisions.”
• “Dynamic Pricing in the Airline Industry: A Comparative Analysis.”
• “The Role of Storytelling in Tourism Marketing Campaigns.”
• “The Influence of Online Reviews on Tourist Decision-Making.”
• “Emerging Markets and Their Impact on Tourism Marketing.”

Cross-Cultural Studies:

• “Tourist Perceptions of Safety: A Comparative Study of Global Destinations.”
• “Cross-Cultural Tourist Behavior: A Comparison of Asian and Western Travelers.”
• “Cultural Sensitivity in Hospitality: A Multinational Perspective.”
• “The Role of Tour Guides in Facilitating Cross-Cultural Experiences.”
• “Language Barriers and Their Impact on Tourist Satisfaction.”

Education and Training in Tourism:

• “The Effectiveness of Tourism Education in Preparing Graduates for the Industry.”
• “Tourism Training and its Impact on Service Quality in Hotels.”
• “The Role of Internships in Shaping Tourism Students’ Career Choices.”
• “E-Learning in Tourism: Benefits and Challenges for Aspiring Professionals.”
• “Soft Skills Development in Tourism Education: A Comparative Analysis.”

Ethical and Social Issues:

• “Child Exploitation in Tourism: Preventive Measures and Case Studies.”
• “Volunteer Tourism: Balancing Good Intentions and Ethical Concerns.”
• “Human Rights Violations in the Hospitality Industry: Implications for Brands.”
• “Tourism and Indigenous Rights: Case Studies and Impacts.”
• “The Role of Gender in Tourism Employment and Leadership.”

Technology and Innovation:

• “Smart Destinations: Leveraging Technology for Sustainable Tourism.”
• “Robotic Assistance in the Hospitality Sector: Enhancing Guest Experiences.”
• “Virtual Reality and Augmented Reality in Tourism: Changing the Game.”
• “The Adoption of 5G Technology in Transforming Tourist Experiences.”
• “Drones in Tourism: Applications, Regulations, and Ethical Considerations.”

Economic and Policy Issues:

• “Tourism’s Role in Economic Development and Poverty Alleviation.”
• “Government Policies and Their Impact on Tourism Development.”
• “Crisis Resilience in the Tourism Industry: Strategies and Case Studies.”
• “The Role of Tourism in Post-Conflict Recovery: A Comparative Analysis.”
• “Tourism Taxation: Economic Implications and Tourist Behavior.”

Psychology and Tourist Behavior:

• “Tourist Motivation and Satisfaction: A Psychological Perspective.”
• “The Influence of Destination Image on Travel Decision-Making.”
• “Tourist Experience and the Role of Emotions: A Cross-Cultural Study.”
• “Consumer Behavior in Package Tours vs. Independent Travel.”
• “Nostalgia Tourism: Exploring the Role of Memory in Travel.”

Management and Leadership:

• “Leadership Styles in the Tourism Industry: A Comparative Study.”
• “Innovative Management Practices in Boutique Hotels.”
• “Conflict Resolution in Multinational Tourism Companies.”
• “Succession Planning in Family-Owned Tourism Businesses.”
• “Human Resource Management in Cruise Lines: Challenges and Strategies.”

Health and Wellness Tourism:

• “The Wellness Tourism Experience: A Holistic Approach to Well-Being.”
• “The Impact of Medical Tourism on Destination Health Services.”
• “Mindful Tourism: Promoting Mental Health and Stress Reduction.”
• “Wellness Retreats: The Intersection of Tourism and Self-Care.”
• “Sustainable Practices in Health and Wellness Tourism.”
• “Food Tourism and Destination Branding: Strategies and Success Stories.”

Conclusion:

Selecting a dissertation topic in the field of tourism and hospitality is a significant decision. Take your time to explore these options, narrow down your interests, and conduct thorough research before finalizing your topic. Your dissertation will not only contribute to academic knowledge but also have the potential to influence real-world practices in the dynamic and ever-evolving field of tourism and hospitality. Good luck with your research journey!

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Tourism and hospitality activity explores career paths, employers, skills, and pros and cons of these careers. Fun supplemental, sub day, or extra credit worksheets and puzzles for CTE or career exploration students.

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13 Team-Building Activities for Hotel Staff That Actually Work

Team-building activities are used by many businesses, including hotels, to promote teamwork and improve the way staff members interact. While most of us are familiar with a team-building activity or two, they actually exist in several different forms: Team challenges, partner exercises, obstacle courses, puzzles, icebreakers , or even a coffee break. Team-building activities for hotel staff may look like outdoor games, puzzles, or office meetings, but they are designed to successfully engage employees , strengthen job skills, and help hotel staff members work better together.

In this post, we highlight a variety of team-building activities for hotel staff and discuss how each exercise benefits employees. Could your team benefit from improved communication skills, stronger team bonds, or a hearty morale boost? If so, consider using some of the following team-building activities to help achieve your goals.

Explore 13 of our favorite team-building activities for hotel staff

Every facet of hotel operations, from hotel revenue management to property maintenance, relies on teamwork. Incorporating team-building activities for hotel staff can benefit both hoteliers and employees by:

• Building trust
• Boosting morale
• Improving communication
• Enhancing problem-solving abilities
• Strengthening change management skills
• Empowering hotel staff
• Encouraging employee bonding

Successful team-building activities are fun, engaging, and have a clear objective. Whether your goal is to energize hotel staff, increase productivity, kick off a meeting, or create a better work environment, choose a team-building activity that aligns with your core objective.

“Team building enhances higher levels of trust and support," said Tinuke M. Fapohunda in  Towards Effective Team Building in the Workplace . " With team building, diverse co-workers work well together and there are higher levels of job satisfaction and commitment."

Team-building activities that grow trust

Hotel employees must work together to solve complicated problems every day. In the most successful hotels, employees know that they can trust and rely on each other. Try these team-building activities to build trust amongst your hotel staff:

1. Perfect Square: 10-15 minutes

Perfect Square is a fun, simple team-building activity that can help build trust between hotel staff members. The objective of Perfect Square, also called Blind Square, is for team members to work together to form a perfect square. To play, you will need a long rope and blindfolds for each participant. You can use bandanas, eye masks, or other eye coverings.

Stary by arranging blindfolded hotel staff members into a circle holding a long rope. Without being able to see, participants will drop the rope and take 2-3 steps backward. Instruct the team to return to the rope, still blindfolded, and work together to form the rope into a perfect square. When the team agrees they have successfully formed the shape, they will lay the rope on the ground before removing their blindfolds to view the final product. Discuss the exercise as a group.

To successfully complete this challenge, team members must listen well and trust the instructions of their fellow teammates. Because each participant can only feel the tension of the rope in their hands, and the movements of the players next to them, achieving the common goal requires trusting the entire team.

Bonus challenge: To make this team-building activity more difficult, challenge the team to form a more complicated shape, such as a pentagon or hexagon.

2. Blind Snake: 5-10 minutes

Line hotel staff members up in groups of five or six with their hands on the shoulders of the person in front of them. Each participant will be blindfolded, except for the person at the very back of the line. This team member — the caboose — will guide the line around various obstacles by giving verbal instructions. Having only the eyes of the caboose to rely on, Blind Snake participants must have blind trust in the instructions they receive, as well as the movements of the person in front of them.

3. Winner or Loser: 15-20 minutes

This team-building activity can help build trust and strengthen bonds between hotel employees. In Winner or Loser, hotel employees will be partnered up in teams of two. Instruct pairs to find a quiet spot in the hotel where they can speak privately.

To begin, one employee will share a personal story about something negative that they have experienced in their life, going into as little or as much detail as they prefer. Once finished, the listener will then repeat the negative event while focusing only on the story’s positive outcomes. The pair will then switch roles, with the listener becoming the storyteller.

By sharing personal stories with each other, team members will have a unique opportunity to build trust with one another, bond, and look at a negative personal experience in a new way. The more empathy employees have for each other, the more positive and supportive the hotel environment can be.

The Center for Creative Leadership analyzed data from 6,731 managers across 38 countries to evaluate whether empathy in the workplace had an impact on employee job performance. Their reported findings concluded that “empathy in the workplace is positively related to job performance.” In addition, they found that managers are viewed more positively by their bosses when they practice empathetic leadership.

“Demonstrating empathy in the workplace — a key part of emotional intelligence and leadership effectiveness — also improves human interactions in general and can lead to more effective communication and positive outcomes, in both work and home settings,” the Leading Effectively team concluded.

What's hot, what's not? 11 industry trends you need to know

Team-building activities that improve employee communication

No two days are the same for hotel employees. Whether navigating a rush of early check-ins, dealing with an unexpected plumbing problem, or mitigating interpersonal conflict, effective employee communication is a critical component of daily hotel operations. Invite employees to participate in team-building activities for hotel staff communication, such as:

4. A rollaway race: 15-20 minutes

Room attendants use their voices to guide team members from other departments as they attempt to make guest-room-ready, inspection-passing rollaway beds. Set a time limit for task completion, and see which teams are the most successful.

Communication is the only tool for assistance in this challenge. Participants must identify how their partner best receives instructions and shift their communication style to fit their partner’s needs. This team-building activity also gives employees from other departments a glimpse into housekeeping by demonstrating just one of the detailed tasks room attendants perform each day.

Bonus challenge: Blindfold the bed-maker to make this activity more difficult.

5. Non-work conversations: 15-20 minutes 

Team-building activities for hotel staff aren't always game or challenge-based. A quick chat with team members over breakfast can fall in the team-building category. Non-work discussions are critical for building productive communication channels between hotel managers and employees.

Data consistently supports that how we communicate can be much more important than what we communicate. MIT’s Human Diagnostic Laboratory conducted a study with the purpose of observing and identifying the key differences between top-performing teams and those with average performance. Researchers found that the most successful teams could be identified amongst their counterparts by their communication patterns; that communication patterns are important enough that they can be used to identify the best of the best.

The MIT report concluded, “With remarkable consistency, the data confirmed that communication indeed plays a critical role in building successful teams. In fact, we’ve found patterns of communication to be the most important predictor of a team’s success. …The key to high performance lay not in the content of a team’s discussions but in the manner in which it was communicated.”

Encourage your team members to join you for a cup of coffee or a slice of pizza. Talk to your team about their hobbies, personal goals, favorite foods, and other non-work-related topics. In an informal setting, you may find that employees are more willing to share candidly, especially when accompanied by their peers. You may also discover that multiple employees are facing similar challenges or be able to identify staff members who would work well together on future hotel projects.

6. Back-to-back art projects: 20-30 minutes

To prepare for this activity, draw random geometric shapes on multiple notecards to create abstract images: no rhyme or reason required. Next, divide hotel staff members into teams of two, and instruct each pair to sit with their backs together. Provide each team with a whiteboard and two of the notecards you created with the images facedown.

One person from each team will select an image card and spend 5-10 minutes describing the geometric image to their partner. Without being able to see their instructor, the listener will try to recreate the image using only their partner's descriptions. When the time limit has expired, teams will compare the two images before switching roles in the activity.

Once both employees have had an opportunity to recreate an image, encourage a brief team discussion about the exercise: 

• Did team recreations match the original images?
• Did both partners communicate effectively?
• Which instructions were the most helpful for each player? Why?
• When and why did each participant shift their communication style?
• Would any verbal adjustments have made it easier to recreate the image?

Ask each team to choose one or two key takeaways to share in a larger group discussion. Pinpoint recurring messaging and communication strategies , explore unique partner observations, and prompt each employee to identify one way they can improve their team communication skills in the future.

Problem-solving and decision-making team-building activities

Hotel employees need to feel empowered to make independent decisions effectively and with confidence. They should be able to provide excellent service and impress hotel guests while mitigating risks for the business at the same time. Incorporate team-building activities for hotel staff that are focused on decision-making and encourage teams to solve problems together.

7. Escape room: 60-90 minutes

Treat your hotel staff to a team-building outing to an escape room. Escape rooms are puzzle-themed activities that require participants to work together to uncover clues and solve complex riddles in order to escape a locked room.

Escape rooms and similar interactive group problem-solving experiences incorporate a variety of vital hotel team behaviors. In addition to requiring teamwork, communication, and problem-solving skills to escape their environment, hotel staff members will need to stretch their creative muscles and concentrate to perform well in escape-based team-building activities .

8. Boat Float: 25-30 minutes

Divide the hotel staff into teams of 4-6, and provide them with the same materials: cardboard, scissors, and tape. Give each team a brief time limit, 15-20 minutes, during which their goal is to craft a functional boat using only the provided materials. While the clock is ticking, fill up the bathtub in a non-occupied guest room. At the end of the time limit, each team will get an opportunity to see if their boat holds up on the water.

Boat Float is a creative, interactive team activity that can inspire hotel staff to think out of the box, work together, and discuss the best way to make a functional cardboard boat. Pay attention as each team discusses their strategies and take note of their communication skills. Identify which team members take the lead, those who do not speak up as much, and how team members discuss, evaluate, and overcome conflicting strategies.

“We always hope for the easy fix: the one simple change that will erase a problem in a stroke. But few things in life work this way. Instead, success requires making a hundred small steps go right - one after the other, no slipups, no goofs, everyone pitching in," said Atul Gawande in Better: A Surgeon’s Notes on Performance.

9. Team Puzzle: 10-20 minutes

Starting a meeting with a friendly, low-stakes puzzle competition can help employees loosen up as well as get their minds moving. Separate the hotel staff into teams that will race against each other to solve the puzzle first, or have the whole staff work together to solve a more complex puzzle. Team members will have to work together and communicate to complete the challenge, promoting employee engagement and teamwork.

Team-building activities that build bonds and boost morale

Employees who work in a supportive environment with high morale are more motivated, efficient, and engaged than employees who do not. According to the American Psychological Association , workers who enjoy their job are “twice as likely to be thriving in their lives overall — reporting strong relationships, effective money management, good health and engagement in their communities — as those who are disengaged and unhappy at work.”

Boost team morale and encourage employee bonding through team-building activities for hotel staff, such as:

10. Three-eyed ball toss: 5-10 minutes

Draw three eyes on a beach ball. Each of the eyes represents a word beginning with the letter “I”: improvement, intention, and inspiration. Gather hotel staff in a circle for this fun team-building activity, introduce the three-eyed beach ball, and explain what each of the eyes represents.

To play the game, start by choosing one of the three themes, and asking a corresponding question:

• “How does hospitality inspire you?”
• “What inspires you personally?”
• “What is your intention for today's meeting?
• “What skills have you most improved this year?”
• “What skill would you like most to improve?”

Use this activity as a meeting icebreaker or kick off your hotel huddle with a toss of the three-eyed beach ball for an injection of energy and positivity. Whether you need to help the hotel staff focus on the task at hand or help raise their spirits after a tough week, this team-building activity will do the trick.

11. Recognition competition: Long-term (1-6 months)

In this team-building activity, encourage team members to recognize each other for going above and beyond. Instruct hotel staff to complete comment cards and submit them to their department leader for counting. Place recognition cards in guest rooms and public areas of the hotel and instructions on where to turn them in so that guests can participate as well.

Group staff into teams and track recognition cards to tally the score. Regularly read comments aloud at team meetings and encourage staff members to be on the lookout for outstanding performances by their colleagues. Offer prizes for the team who receives the most recognition, the individual team member, the hotel department, or the employee who writes the most recognition cards.

Hosting a recognition competition can improve your hotel by:

• Promoting teamwork and peer-to-peer recognition.
• Promoting a positive employee culture.
• Helping staff members connect with one another.
• Encouraging hotel staff to communicate with guests.
• Improving guest satisfaction and service scores.
• Strengthening staff bonds and the desire to work as a team.

Each year, Hilton runs a similar brand-wide contest called “Catch Me at My Best.” Hotel team members, managers, and hotel guests are encouraged to “catch” each other at their best by filling out comment cards. Catch Me at My Best takes place from June through August, across all Hilton brands, and has for the last 25 years. Hilton created this program because they believe that “in order to provide a great guest experience, we have to recognize the individuals who make those experiences possible.”

12. Hotel scavenger hunt: 20-30 minutes

Get members of your hotel staff moving and working together with a hotel or brand-based scavenger hunt. Split hotel employees into small teams, preferably with members of different departments on the same team, to share skills and encourage cross-departmental communication . Instruct teams to solve riddles, find hidden objects, and figure out clues to complete the challenge.

By working together to solve clues and find hidden objects, hotel staff members have a unique opportunity to bond and create lasting memories with one another. In addition, mixing up day-to-day operations with fun, interactive team-building activities can help shake things up and prevent employee burnout .

13. Potluck: 60-90 minutes

Host a potluck and invite hotel staff members to bring a dish of their choice. Encourage employees to share personal favorites, family recipes, and dishes that represent their culture. Employees can mix, mingle, and bond with teammates as they try an assortment of tasty treats and discuss their individual dishes.

Potlucks are affordable team-building activities that require little planning. They can be used to help promote diversity, equity, and inclusion in the workplace.

“The shared meal is no small thing," said  Michael Pollan  in  Cooked: A Natural History of Transformation. "It is a foundation of family life, the place where our children learn the art of conversation and acquire the habits of civilization: sharing, listening, taking turns, navigating differences, arguing without offending.”

Try a team-building activity at your next hotel staff meeting!

Always consider the impact team-building activities could have on hotel staff. Respect staff boundaries ; never force employees to participate in group activities or share information that they are not comfortable with. Instead, discuss the importance of participating in team-building activities, explain the objectives for the exercise, what employees will get out of it, and encourage the team to have fun.

Building the right team all starts with finding the right team members. Up next, discover tips for hiring hotel staff and how to identify candidates with a heart for hospitality.

Don't miss out: Stay on the cutting edge of all things hospitality

Kim Campbell

Kim is a full-time copy and content writer with many years of experience in the hospitality industry. She entered the hotel world in 2013 as a housekeeping team member and worked her way through various departments before being appointed to Director of Sales. Kim has championed numerous successful sales efforts, revenue strategies, and marketing campaigns — all of which landed her a spot on Hotel Management Magazine’s “Thirty Under 30” list.

Don’t be fooled though; she’s not all business! An avid forest forager, post-apocalyptic fiction fan, and free-sample-fiend, Kim prides herself on being well-rounded.

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BSc Tourism and Hospitality Management

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We offer globally-accredited degrees and courses taught by the region’s finest academics in world-class facilities.

Our aim is to provide you with a learning environment in which you can strengthen your skills as a self-directed learner and enhance your capacity to interact and collaborate with your peers, share experiences, challenge accepted ideas and build new knowledge.

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BSc. Tourism and Hospitality Management

Introduction

Tourism and hospitality management remains one of the world’s largest and fastest growing sectors, and this trend is predicted to continue. The tourism and hospitality sector is a major contributor to the Gross Domestic Product (GDP) of countries within the Caribbean region. The industry not only provides various employment opportunities within its sector, but it also impacts several business entities whose goods and services are utilized.

About the Programme This BSc Tourism and Hospitality Management programme prepares individuals to become professionals with the required knowledge, skills and competencies to function effectively in the workplace. The programme is designed to offer individuals:

• Outstanding academic and professional development needed by individuals employed or aspiring to be employed to the sector • Relevant and current core and specialized courses designed for graduates to enter leadership positions • Lead cutting-edge technology skills and best practices required to meet the present and future needs of the sector • Strong interpersonal and communication skills for effective performance in the workplace

Who is this programme for?

The BSc Tourism and Hospitality Management programme targets persons who are currently working, or are desirous of working in any of the numerous areas of tourism and hospitality management within government ministries, private sector entities, non-governmental organizations, educational institutions, and any other persons with an interest in the field of study. 

Duration of Programme The programme will be offered over 3 years (full-time) and 5 years (part-time).

Delivery Mode All courses will be delivered fully online. However, some courses may have face-to-face final examinations.

When will the programme start?

 This offering of the programme begins in September 2020.

Entry Requirements

Applicants must meet the University’s normal matriculation requirements in order to be accepted into the programme. They must satisfy the requirements in either (a), (b), (c) or (d) below:

(a)  Holders with CXC/CSEC and CAPE/GCE A Level qualifications having:  

• An acceptable pass in CXC/CSEC English A or CAPE Communications Studies; AND  • An acceptable pass in CXC/CSEC Mathematics or its equivalent; AND • One of the following minimum qualifications:   •  either five subjects (at least two GCE A Level or CAPE) and the remainder acceptable passes in CXC/CSEC or GCE O’ Level; OR   •  four subjects (at least three GCE A Level or CAPE) and the fourth an acceptable pass in the CXC/CSEC or GCE O’ Level

Note: Grade requirements for CXC/CSEC subjects are General Proficiency - Grades I or II prior to June 1998 and Grades I, II, or III from June 1998       (b)  Holders of five (5) CXC/CSEC or GCE O’ Level passes or equivalent, not necessarily obtained at the same sitting (c) Entrants with a Diploma, Certificate or Associate Degree from UWI or an approved Caribbean tertiary level institution (d) Persons over the age of 21 who have been out of school for at least five years, on the basis of their overall academic and professional attainments 

English Language Proficiency Examination

The English Language Proficiency Test (ELPT) is used to assess whether persons applying to pursue undergraduate degree programmes at the UWI Open Campus possess a satisfactory level of writingand reading proficiency in English for university academic purposes. For detailed information on the

ELPT, see  English Language Proficiency Test .

Academic Preparation

OOL1001 Orientation to Online

IYRS1001 Improving your Reading Skills

IYSS1001 Improving your Study Skills

IYMS1001 Improving your Math Skills (if applicable)

ECON0001 Remedial Mathematics (if applicable)

Award of Degree In order to be awarded the BSc Tourism and Hospitality Management degree, students must successfully complete all of the courses outlined in the course of study below.

Course of Study

This is an introductory course designed to cover both a practical and theoretical understanding of the principles and concepts involved in the preparation of financial statements. You are exposed to a conceptual analytical approach, with the aim of improving your critical thinking and communication skills, especially in the area of accounting.

In this course, students are sensitized to an understanding of current cost and management accounting theory and practice. Emphasis is placed on the concepts and procedures of product costing, the tools of managerial accounting such as C-V-P analysis and budgeting, as well as, strategies that help the manager to perform the functions of planning, controlling and decision making. This prerequisite knowledge provides the foundation for the levels II & III Management Accounting courses. The course makes use of some simple mathematical concepts including the basic mathematical operations, solving simple linear equations and graphing linear functions.

This course introduces students to the basic tools and concepts of economics. Students will be exposed to the core principles of economics: the role of incentives; the idea of scarcity; how to measure the cost of a choice; what is a market; and the purpose of prices. Students will be introduced to the toolkit of methods used by economists. At the end of this course students should be able to engage the core principles of the methodology of economics in everyday use.

This Course is designed to build on students’ understanding of elementary mathematics and to expose them to some of the mathematical concepts that will be used in the study of various models in economics and management sciences. It begins with the topic of functions and moves seamlessly into equations and inequalities. These draw on the student’s prior experience in areas of algebra and coordinate geometry. It then moves the equally interesting area of sequences. This is followed by some matrix algebra then into the topic of limits and continuity, it ends with differentiation with some applications to the social sciences. Emphasis will be placed on the understanding and application of mathematical concepts rather than on computational skills, the use of algorithms and the manipulation of a formula.

Recommended that you first attempt in Semester 1

Assessment: 40% Coursework, 60% Final exam  

This course introduces students to the art and science of statistics. Topics covered are: the collection and compilation of data, descriptive statistics, probability distributions, estimation, hypothesis testing and simple regression and correlation. Teaching is accompanied by computer applications using MINITAB software.

This is a cross-disciplinary course. It is designed to provide a firm base for Communication courses and for courses in English for Special Purposes linked with specific disciplines. It helps students to achieve the level of competence in written language that is required of the university student in undergraduate programmes. Course content includes Language in the Caribbean, Summarizing, the Formal Essay and Methods of Organising Information.

This course is designed to develop an awareness of the main process of cultural development in Caribbean societies, highlighting the factors, the problematic and the creative output that have fed the emergence of Caribbean identities. It also develops a perception of the Caribbean as wider than island nations or linguistic blocs and stimulates students’ interest in, and commitment to Caribbean civilization and to further their self-determination.

FOUN1501 Foundations for Learning Success Credits: 3

This course deals with the basics, major concepts and principles of computers and computing. Topics covered will include: evolution and classification of computers, computer hardware, software and data communications; computer data processing; and microcomputers in business.

The course is designed to introduce learners to the major aspects of management principles. It will expose them to the corpus of knowledge required to assist an organisation to achieve its objectives. It provides important information intended to expose learners to the intricacies of managing enterprises - be these private or public, corporate or small business enterprises, and government or nongovernmental organisations.

The need for Caribbean businesses to expand operations internationally and earn foreign exchange particularly during challenging economic times is critical. This course provides an overview of the international business environment and an introduction to various types of decisions made by international business managers.  It is a survey course, which covers many topics, despite not addressing these topics in depth.  Students will have an opportunity to explore topics of particular interest in more detail through a research project.

The course MGMT 2021 focuses primarily on contract law since contract law is the basis of commercial law. However, in order to situate commercial law in its broader context, this course also exposes students to elements of criminal law which deals with public wrongs as well as fundamental aspects of tort law that encompasses civil wrongs. The overarching framework however begins with an in-depth exploration of our legal system which lays the foundations for understanding the origin and sources of law, as well as the functioning of the legal infrastructure such as the court system. Finally, students are exposed to consumer law and aspects on Internet law, as these are becoming increasingly important in understanding commercial relationships in the digital age.

MGMT2023 Financial Management I Credits:

Thiscourse introducesstudentstophilosophical perspectives,principles,and processes for designing qualitative, quantitative and mixed methods research. It aims to particularly expose students to the use of theory in research designs, knowledge of the main components of a research framework - problem definition, research design, data collection & analysis, and ethical considerations in conducting research. The course highlights the importance of the key role that research plays in decision-making process of businesses.

This course seeks to introduce students to the fundamentals of organisational behaviour and human resource management. The course introduces the students to some of the factors that shape behaviour in organisations, the types of options and strategies managers use to shape behaviour, and the responses of individuals and groups to these strategies. This course also examines the role of the HR professional. Students will learn about the evolution of human resource management with emphasis on the importance of HRM in today’s world.

The aim of this course is to provide students with an understanding of the contemporary project management discipline from a ‘best practice’ perspective, and to enable them to extract from best practices, the specific applications that will enhance the probability of success for Caribbean projects.  The types of projects used for illustration purposes will include innovative efforts in renewable energy to the building of complex resort properties to enhance tourism options, as well as, agricultural and other projects which are predominantly located in the Caribbean region.

This course aims to expose and familiarize students with key ideas in entrepreneurial thinking. It introduces students to the processes by which entrepreneurs identify business ideas, assess and analyze their feasibility and develop strategies to convert them into successful business. Additionally, it exposes students to the best practices employed in developing high quality internationally competitive goods and services.

This course is intended to provide students with a conceptual framework and analytical skills necessary for the analysis of markets and marketing activities of firms in a dynamic environment. It will introduce students to some of the basic concepts and principles of marketing and to some real-world marketing situations. It also takes into consideration the unique business culture of the Caribbean.

TOUR2000 International Tourism Credits:

TOUR2003 Tourism Planning & Development Credits:

HOSP3222 Hospitality Consumer Behaviour Credits:

HOTL3000 Resort Operations Credits:

This course is designed to give you an understanding of the theoretical and practical aspects relating to how organizations in the public and private sectors operate in an environment where it is critical to develop and implement strategies in order to gain and or maintain competitive advantage. The course requires also that you reflect on the knowledge gained from previous courses. Some of the major concepts that will be covered include, SWOT analysis, vision and mission, competitive analysis, corporate, competitive and global strategies, value chain analysis, competitive advantage and successful strategy execution, among others.

MGMT3116 Research Project/Practicum Credits: 6

TOUR3001 Sustainable Tourism Credits:

TOUR3010 Sports Tourism Credits:

TOUR3011 Culture & Heritage Toursim Credits:

TOUR3012 Community-based Tourism Credits:

TOUR3015 Tourism & Hospitality Plant Management Credits:

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